HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome to the Module USE BUSINESS TECHNOLOGY TO

RESPOND TO CUSTOMERS NEEDS. This module contains training
materials for and activities for you to complete.
The unit of competency Use Business Technology To Respond
To Customers Needs contained the knowledge and skills and attitudes
required for Medical Transcription. It is one of the specialized modules at
National Certificate Level II (NC II).
You are required to do through a series of learning activities in
order to complete each learning outcomes of the module. In each learning
outcome there are Instruction Sheets to help you better understand the
required activities. Follow these activities on your own and answer the self
check at the end of each learning outcome. You may remove a blank
answer sheet at the end of each module to write your answers for each
self-check. If you have questions, dont hesitate to ask your facilitator for
assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills
covered in this learners guide because you have:
Been working for some time
Already completed training in this area
If you can demonstrate to your trainer that you are competent in a
particular outcome, you dont have to do the same training again. Talk to
your trainer about having them formally recognized. If you have a
qualification or certificate of competence from previous training, show it
to your trainer. If the skills you acquired are still current and relevant to
the unit/s of competency they may become part of evidence you can
present to RPL. If you are not sure about the currency of your skills
discuss this with your trainer.
After completing this module ask your trainer to assess your
competency. Result of your assessment will be recorded in your
competency profile. All the learning activities are designed for you to
complete at your own pace.

Program/Course : Medical Transcription NC II
Unit of Competency: Use Business Technology To Respond
To Customers Needs
Module : Use Business Technology To Respond To
Customers Needs
INTRODUCTION
An understanding of childs care since it began is essential for
the health aid or caregiver to gain an appreciation of the trends
leading to our present concepts and practices specific to children.
Some of todays philosophic beliefs can be attributed to evolving
civilization.
The purpose of this module is to teach basic computer skills,
including the use of hardware, software, peripherals, and wireless
technology; use of the Internet as a resource; and use of various
facilities for data storage and networking and basic troubleshooting.
The student will learn about the many software and hardware
products developed specifically for the healthcare environment.
You will also review underpinning knowledge correct log-on
sheet down procedures for computer equipment; Keyboarding ;
Back-up -virus protection procedures ;Methods of detecting faults in
solving problem with business technology ; Mathematical ideas and
techniques; Planning and organizing activities
After doing the learning activities in this module you will be
assessed by your instructor to evaluate knowledge and skills
acquired.
LEARNING OUTCOMES
1.1 Select appropriate technology and software for MT tasks
1.2 Process and organize MT data
1.3 Maintain business technology equipment

PERFORMANCE CRITERIA
All standard of performance for Use Business Technology To
Respond To Customers Needs is in accordance with company or
establishment standard operating procedure required by Health, Social,
and other Community Development Services Sector to provide a high
quality service.

1. Maintaining Your PC
1.1 Getting Started With PCs
1.2 Build Your Own Computer
1.3 Upgrading Your PC
1.4 Maintenance- Sound And Video
1.5 Preventive Measures
1.6 Effective Usage of Internet Security Tools
1.7 MS Word 2007 Introduction, Intermediate and Advanced
2. Introducing the Internet Technologies
2.1 What is the Internet?
2.2 Getting the most out of the Internet
2.3 Web-Browsers
4. Keyboard Kinetics
4.1 Basic keyboarding skills and short-cuts
5. Beginning Medical Transcription
5.1 Installing Your Wav Pedal ExpressScribe
5.2 Installing the Various Dictation Modules
5.3 Beginning Transcription
5.4 Procedures for Transcribing
5.5 Most Common Errors of New Transcriptionists