ProcessMapping

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Objectives
TypesofProcessMaps
ValueofProcessMapping
ProcessMappingTools
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VersionsOfAProcess
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At Least Three Versions
What You Think It Is... What You Would
Like It To Be...
What It Actually Is...
LevelsOfAProcess
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Terms
Business
Process
(Strategic)
Business
Processes
High Level
Process Map
Detailed
Sub-Process
Map
Business
Development
Sales Underwriting Contracting
Client
Service
Docs Negotiate Close
Underwriters
(ext.) Clients
(int.) Cust.
Service Dept.
Client
Tasks Procedures
Supplier
Core
Functional
Departments
Sub-process
Detailed
Sub-
process
Terms
SIPOC TheTopLevelProcessMap
Thetoplevelprocessmapshoulddescribe:
Majortasksandactivities
Subprocesses
Whataretheboundariesoftheprocess
Whataretheprocessoutputvariables(POV)
Whoreceivestheoutputs(clients)
Whatdoestheclientrequireoftheoutputs
Whataretheprocessinputvariables(PIV)
Whosuppliestheinputs(suppliers)
Whatdoestheprocessrequireoftheinputs
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SIPOC: Supplier, Inputs, Process, Outputs, Clients
BasicStructureOfSIPOC
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S I P O C
Requirements Requirements
Suppliers Inputs Outputs Clients
Input Boundary Output Boundary
Process
High Level Process Map also known as SIPOC
Define/MeasureToolLinkage
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S I P O C
Requirements Requirements
Suppliers Inputs Outputs Clients
Input Boundary Output Boundary
Process
Complete
Travel
Authorization
Contact
Agency
Traveler
Information
Verification
Gather
Customer
Billing Info
Auth.
Code?
Authorized Travel
Auth. Code

Authorization
Form, S
Domestic
International
Traveler
Approver
Website, S
Travel Budget C
Cost Estimate S
Computer
Systems,N
Location
Variation,N

Contact Service, S
Phone/Web
Travel Information,S
Traveler/Designee, N
Agency Resources
day time, SN
after hours, SN
Computer Systems, N
Measurement
Systems, S
Time In Queue
Time in VRU
Call Volume
Peak Hours

AgencyRequest
Entered
Correct Traveler
Information

Traveler Info, S
Company Info, S
Restrictions if applicable, S
Preferences, S (seat, class)
Agent N
Traveler N
Computer Systems, N
Measurement Systems, S

Client name, S
Location, S
Auth. Code, S
Operator, S
Agent N
Traveler N
Computer Systems, N
Measurement
Systems, N

Correct
Traveler Billing
Info Into
System

Y
N
Need For
Travel
Rationale, N
Viable Alternatives, N
Traveler N
Destination
Customer,N

Complete
Travel Request
Form
Request Form, S
Charge No., S
Traveler N
Location
Variation, N
Computer
Systems, N
Other Personnel?
FormProcedure
S
Travel
Information N

Information
Correct
Updated
Profile
Travel Request
X Y
Detailed Process Map
Critical to Satisfaction
Cost
CTC
Quality
CTQ
Delivery
CTD
CTQ
CTQ
CTQ
CTD
CTD CTD
CTC
CTC
CTC
CT Tree
Voice Of the Customer
GettingStarted
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Tool Selection
Process Map>>
SixSigmaWorkbench
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Process Map
Process Map>>Create a New
File
ProcessMap
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Palette
Object
Properties
Object Properties
Refer to the current
object selected
ProcessFlowcharting
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Example Flowchart
Symbols can differ between
organizations. The next slide
shows one standard.
Objects:Details
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Work Starts
Process/Queue Combination
Decision
Measurement, quality check or Inspection
Handling, transportation or movement of material
Storage or Queue
Delay
Process Step or Operation
Work Finished
ObjectProperties
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Input/Output
Used to define Input and Output variables associated with
objects.
Activity Number
Defaults to chronological order added to the map
Role Responsible
To assign responsibility to a functional title, Individual
RACI matrix is automatically generated from the process
activities and role responsible.
Activity Description
Can be printed or published to Excel using the BPM report.
Notes
To display ad-hoc information or subject matter expert
comments on the process map as a mouse rollover.
Can be printed or published to Excel using the BPM report.
CursorModes:WhatmodeamI
in?
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Cursor
Modes
1. Arrow Mode
(Object Select)
3. Draw mode
(Indicates that an object is selected and
ready to be dropped)
4. Drag and draw
mode.
(Cursor changes to
this shape only when
inside an object)
2. Text
Edit
mode
5. Line mode
(Click and drag
from inside a
shape to another
shape)
6. Sizing mode
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Auto-Weld- Performance Tip
Combine two actions (placing objects and connecting lines) into one.
Example: Auto Welding a decision box to Work Start1
1. Click on the Decision box once.
2. Move the cursor to Work Start1
3. Cursor changes the shape as shown.
4. Left click inside Work Start1 to define the
starting object and drag the mouse
(Decision object) to a desired location.
5. Release the mouse button.
Decision1
Decision1
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Lines: Object / Cursor Association
1. Click on the Process box.
2. Move the cursor to Decision1
3. Auto Weld Process1 to
Decision1 as shown.
4. To add another Process object to Decision1,
click once outside, on the map.
5. Move the cursor to Decision1.
6. Auto Weld Process1 to Decision1 as shown.
ValueStreamMappingSymbols
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Many Traditional Lean Symbols
Right Click on Object
ManualLines
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1. Click on the line button.
2. Cursor shape changes to Line mode.
3. Click in the center of Work
Start1 to define the line
origination object (from
object)
4. Drag the line to the center of
Process1 to define the
destination object (To object)
5. Let the mouse click go. Line
is drawn between the two
objects
LineOrientationTip
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1. Adjust line orientation at the node prior to the object touch point.
2. You can place the line object touch point anywhere around the object.
Moving Arrow
Head
Moving Arrow
Tail
Departments:AutomaticExpansion
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Department lines automatically expand to accommodate additional shapes.
To add a shape to an additional department, first insert
the new department (Insert>Department), then drag the
auto welded shape into the new department
The cursor position above or below the department lines
determines the location of the object to be dropped.
Departments:ManualResizing
Youcanmanuallyexpandorretractthedepartmentsize.
Firstclickonthedepartmenttitletoselectthedepartment.
Nextclickonthebottomboundaryline anddrag itdowntoexpand ORdragitup toretract.
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1. Click on the department
title to select it
3. To retract, grab the
bottom boundary and
move it up.
2. To expand, grab the
bottom boundary with the
cursor and move it down
SelectingandMovingObjects
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Selection
Single Object: Click on the object once.
It will get highlighted as shown.
Multiple Objects: Lasso objects as
shown.
Moving
Once selected, use the Arrow mode cursor to drag object(s) to the desired
location.
Highlighted objects can also be moved with the arrow keys on keyboard
ManagingDatainTheProcessMap
SigmaFlowMapperprovidesdatainput
capabilitythroughObjectProperties window:
ActivityDataPanel
Input/Outputvariables,ActivitySequenceNumber,
ActivityType,Role,ActivityDescription,Activity
Notes
LeanDataPanel
CycleTime,Cost,FTE,VA/BVA/NVA%,DPMO%,
Scrap%,Rework%
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Note:
Model Data and Model Results belong to SigmaFlow Modeler.
Depending on your license, you may or may not have these two data
panels in your application. We will discuss these two tabs in the Modeler
section.
ActivityDataPanel:Input/Output
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Used to capture process step level Inputs and Outputs
Variable Capture input/output variable names
Type - Six Sigma Input data categories (Controllable, Noise)
Display check box For surfacing six sigma data on the
process map
Check boxes (for export) Used to export Input/Output
variables
DisplayDataontheProcessMap
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Check Boxes:
Display: Select what you want to be
displayed on the map.
Others: Select what you want to be
exported to other six sigma reports
ProcessFlowchart
Newprocessflowchart
ChangetheswimlanenametoSetup
SingleclickonDept.1
TypeinSetup
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ProcessFlowchart
Useswimlanestodesignatedifferent
areasofresponsibilityorfunctional
areas
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First Round
Setup
First Round
Experiment
Analysist
Second
Round Setup
Second
Experiment
Second
Analysis
Start
Create these swim lanes
ProcessFlowchart
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First Round
Setup
First Round
Experiment
Analysist
Second
Round Setup
Second
Experiment
Second
Analysis
Start Prepare Catapult
Test
Minitab Analysis
Brainstorm
Improvements
Re-calibrate
Second Test
Second Minitab
Analysis
Brainstrom
Conslusions
Present
Conclusions
Stop
Add and label
these steps
ProcessFlowchart
AddDetailedinfototheActivities
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Not all steps will need detail
of Xs and Ys
ProcessFlowChartExercise:Catapult
CreateaSigmaFlowProcessMaponthe
CatapultProcess
BuildfromtheSIPOC(yourinitialdraftofthe
process)
BalanceDetailwithfunctionality
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Detail can be evolutionary!
CatapultProcessMap
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SIPOC established Swim
Lanes
CatapultProcessMapw/X&Ys
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Important X and Y variables
are identified
Objectives
TypesofProcessMaps
ValueofProcessMapping
ProcessMappingTools
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