Documente Academic
Documente Profesional
Documente Cultură
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The above statement is right now the positioning of Surf Excel, which is for sure giving more
focus to stain removal than anything else and also is the main function of the detergent but they
use various other strategies to deliver the customer the message that Surf Excel also cares for
the color of their clothes as well as brightness.
As being recently recommended by Gul Ahmed Textile Mills for the best fabric care detergent of
the present decade is not prejudiced as Surf Excel is fully tested by them on cloth in their
laboratories before they recommend it to public on T.V commercials which somewhat appears to
be like this:
35
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
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While positioning Surf Excel it was kept in mind that all the benefits should be communicated to
the consumers in a way that they could relate to easily.
Initially when it was launched in 1995 the positioning of the Super Active Surf and Micro Surf
was modified as:
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Similarly when it was relaunched in 1998 with an improved formula of cleansing the clothes
which the team of Surf Excel thought will blew off the competitors as it contains the more
advanced chemicals which give your clothes extraordinary care and brightness its positioning
was changed to:
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36
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
They want that customer feels very pleased when they use Surf Excel which leads to the new
idea of Smart Power wash System which is the latest campaign started LBPL by giving a Magic
Care which requires less effort and make user free of using brushes, bleach and bar soap, is
economical and saves a lot of time of the user. Infect in Pakistan they started this trend of smart
wash by devising a new cleaning system for white and colored clothes.
UNIQUE SELLING PROPOSITION
The USP for Surf Excel is C
CC o
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mm p
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Protection against dirt and to use when stains get in deep. A Tough cleaner with color
protection formula, containing Stain pretreatment and removal activity. The company was
trying to make the point that although other brands were providing protection against dirt or
anything, Surf Excel is the detergent for all temperatures for all occasions.
DIFFERENTIATION
Differential strategy when we see towards the Unilever they have really provide the good
quality products to the consumers like packing and beautiful appearance with beautiful colors
and images as well as Unilever focusing on best quality of Surf Excel as charging the premium on
it.
COST LEADERSHIP STRATEGY
As concern of matter with the Unilever they have really adopted such technique, which shows
that they have really focused on the cost minimization through adopting different techniques &
new modern technologies.
37
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
MARKETING MIX
Product
In product some elements are involved which are Variety, Quality, Size, Features Brand Name,
Packaging and Services.
Varity
Surf Excel is at present situation available in two
varieties
1. Surf Excel
2. Surf Excel Matic
Quality
Surf Excel quality is very popular among the
peoples as Dominating the washing powders
markets in Pakistan for four decades; Surf has
continued to change according to consumer needs. Since the brand has undergone numerous
product quality improvements to offer best cleaning results.
Brand Name
Surf Excel is not only the product for washing the cloths but also it has created the relationship
with customers as making grounds to promote their kids.
Surf Excel is the brand that is targeting the peoples through believes and values. Therefore they
define their product on the basis of some relating activities.
As regarding the image there is message for the peoples to avoid on the occasions to restrict
when kids are in situation of doing something extra ordinary.
Parents should encourage them.
Size
Surf Excel is available in different quantities which are as follows
25g, 50sg, 115g, 500g, 1kg and 2kg.
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UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
Price
Here the firms have to consider many factors for determining the price.
Selecting the price objective
Analyzing competitors costs,
Prices and offers.
Selecting a pricing method.
Price is simply the cost plus profit of the firm. There are many competitors in the market. So the
firms have to consider about the competitive price while selecting new price and schemes.
Comparison of cost price with sale price of Products in product line.
Surf Excel
Quantity Cost Price in Rupees Sale Price in Rupees
25 grams 4.7 5
50 grams 9.5 10
115 grams 19 20
500 grams 110.50 115
1000 grams 199.50 210
2000 grams 385 405
Basic Method of Setting Prices
Unilever is using the following methods for price setting.
Price to Distributors
The company provides products to the distributors for the prices decided keeping in view the
cost, the target revenue and competitors prices. All distributors are being equally treated.
39
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
Prices Charged by Distributors to Retailers
Unilever gives margin of certain percentage to distributors so in this way prices to be charged by
distributors to retailers are fixed.
Prices Charged by Retailers to Ultimate Consumers
Company influences prices charged by retailers. So retailers are bound to charge fix price to
ultimate product.
List prices of surf excel
Surf Excel
Quantity Price in rupees
25 grams 5
50 grams 10
115 grams 20
500 grams 115
1 000 grams 210
2000 grams 405
Discounts
A quantity discount is price reduction to those who buy large
volumes. This is given to increase company sales. So that firm
can have more revenues. However Unilever is allowing 1%
discount to distributors & whole sellers on purchase of Surf
Excel of worth Rs 600.
Discounts on payment period
It is a price reduction to buyers who pay their bills promptly. A
typical example is 2 /10 net 30. Which means payment is due
within 30 days and buyer can deduct 2 % by paying the bill within 10 days but Unilever is not
offering such discount. They are dealing on cash basis.
40
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
Place
HEAD OFFICE
7
th
floor, the forum, suit 701-713, Khyaban-e-jami, Clifton Karachi
Phone: (92-21)111-234-234 Fax: (92-21)111-567-567, 5301729
BRANCH OFFICES
Karachi Registered Office
7
th
floor Nacon house, MDM Wafai Road, Karachi
Phone: (92-21)5687494 Fax: (92-21)5684087
Karachi- KSE
Room # 70, 1
st
floor, KSE bldg, Karachi stock exchange rate, Karachi
Phone: (92-21) 2429601-06 Fax: (92-21)2429607
LAHORE
5-F.C.C Ground floor, Syed Maratib Ali Road, Gulberg Lahore
Phone: (92-42) 5756701, 5777861-70 Fax (92-42) 5762790
LAHORE- DHA
75-T, Phase 2, DHA (Near lalak chowk), Lahore
Phone: (92-42) 5707411-33, Fax: (92-42)5748935
41
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
ISLAMABAD
Mezzanine Road, RAZIA SHARIF Plaza, 90- Blue Area, G-7 ISLAMABAD
Phone: (92-51) 111-234-234, 2802241-43 Fax: (92-51) 2802244
FAISALABAD
9
th
floor, State life building, 2-liaqat Road Faisalabad
Phone: (92-51)2540843-45, Fax: (92-41) 2540815
MULTAN
C-2, 1
st
floor, HASSAN Arcade, MULTAN Cantt
Phone :( 92-61)4784401-02, Fax: (92-61)4784403
GUJRANWALA OFFICE
Nasir Plaza, Main GT Road GUJRANWALA
Phone: (92-55)3841346-48, Fax: (92-55)3257453
PESHAWAR OFFICE
Mall Tower, 2
nd
floor, 35. The Mall Peshawar
Phone :( 92-91)5253980-88, Fax :(92-91)5253989
42
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
Locations
As on the basis of Surf Excel Unilever is focusing on all areas through which it is possible to cover
different classes needs.
Thats why Unilever products are available at general stores as well as departmental stores, eg:
Akbari store, Al Fatah & Decent departmental store.
Promotion
Promotion consist of a diverse collection of incentive tools, mostly short term, designed to
stimulate quicker and greater purchase of particular product/services by consumer as the trade.
Unilever Pakistan Limited places their products in local as well as in foreign market. They export
directly and indirectly. Unilever promote their products through media, and other trade
incentives to distributors and wholesalers.
Promotion methods
Advertising
Newspaper
Jang and Naway Waqt are being used for advertisement in
front page.
Television
All nationwide channels are being used to run the campaign of
Surf Excel.
Unilever has to pay the huge amount for it as advertise through
different channels, e.g.: ATV & PTV.
Radio
FM 100, FM 103 and FM 106.2 is now a days being used.
Road display
Bill Boards such like at Chuburji chowk is being used where a
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UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
kid is showing the functionality & Purpose of Surf Excel.
Sales promotion
Incentives:
Last year Surf Excel was selling as giving 1kg mango on the base of purchasing of 1kg Surf Excel
at selected areas such as Gulberg.
Samples:
Surf Excel is well known brand therefore there is no need to promote it by samples.
Personal selling
Order takers
Company has employees who perform the activity of order taking from different areas to
facilitate the retailers. There usually one day company performs the activity of order taking and
very next day they deliver the Surf Excel to the destination.
Stalls
Company arranges their stalls in the exhibition at which the products are displayed.
Public relations
Through Events
Surf Excel is creating the relationship with peoples as
associating as considering the kids importantly because they
know that when they will capture the feelings of the kids they
have the strong grounds as this segment is more favorable.
Surf Excel game masti is a chain of public relations which held
over year. Last year it was hold at Race Course Park.
44
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
A REVIEW OF DISTRIBUTORS:
Distributors
Distributors are the institution through which availability of products is possible. Unilevers
distributors have a very good relationship with them and the important thing is that they must
integrated into total marketing mix because of time and money required to setup an efficient
channel.
Unilever has Six distributors in Lahore which are as follow.
Allied Marketing at Gulberg II
Shahzad Brothers Enterprises at Murgi Hana
Sigma at Kotlakhpat
Munner & Phips at Sham Nagar
Munner & Phips at Ravi Road
Munner & Phips at Johar Town
DISTRIBUTION STRATEGIES
Unilever uses the following multiple channel of distribution.
FIRST CHANNEL
Wholesaler
Distributor
Retailer
Consumer
SECOND CHANNEL
Company
Distributor
Consumer
THIRD CHANNEL
Company
Consumer
Unilever uses a lot of distributors and retailers to supply its products in each market where the
final customer might reasonably look for it. While appointing a distributor for a particular area,
management uses its own judgment to select such a person that has a potential to operate
45
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
effectively. At present Situation for Surf Excel they are focusing by intensive manners and for
new products like Surf Excel Matic they are focusing the distribution channel by Exclusive
manners
Designing channel for Surf Excel
Unilever has adopted the method of intensive distribution for Surf Excel because the target
market of this product is segmented for washing clothes using any method.
The customer want to purchase this product from nearest shop as this is convenience product.
46
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
S U G G E S T I O N S
We would like to suggest that first of all going for the segments of Hospitals, Hotels and
Laundries devise for them Industrial bags of about 10/20 Kg and sell it to them with economical
prices in order to make them comfortable with the deal. Provide them discounts to encourage
repeat purchase.
As far as the fragrance is concerned its ratio could be increased without increasing the price by
big numbers, as its not very expensive for them to do. It gives very pleasant feelings to the
customer and also the danger of cannibalization is not there because of not introducing a line
extension.
As the Surf Excel 1 Kg pack is growing very faster approximately by 80% a year its sales is
increasing so no problem with this. But on the other hand the growth of 5 Gms and 30 Gms is
just 35% a year. So now important is to persuade lower class people to buy this Surf Excel.
We will also suggest that on regular basis the experts will do study of market within 3 months so
as to discover any rapid change in demand or behavior of the consumer because we have to get
on with it as and when a change is required to be successful in the market.
Product tests must be conducted in order to realize what additional benefits could be given with
it if possible and in a cheaper way so as to no one will feel overburdened while buying it .So
these are few suggestions which we made for Surf Excel.
There are some points through these Unilever can improve their overall performance
Reorganize and streamline Unilever's organizational structure.
1) Implement Unilever Believer Product and brand extensions.
2) Provide a greater clarity of leadership, responsibility, and accountability.
3) Allow Unilever to focus on the needs of their customers thus reigniting growth and
increasing sales potential.
4) Provide the ability to leverage scale of operations.
5) Create a strategic platform for brand management
6) Consumers demand high quality products that both are convenient and delicious.
7) Consumers look for new ways to use products
8) More females are working full time jobs
9) Large population of single parent households.
10) Increase consumer focus on health and nutrition.
11) Delivers innovative products that capitalizes on changing consumer preferences
12) Allows Unilever to focus on the needs of their customers and Consumers thus reigniting
growth and increasing sales potential.
13) Provides a strong competitive platform against major competitors and private label
brands.
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UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
CONCLUSION
As the end of every task we have to draw conclusion about that task. Either is good or bad. We
have to summaries our project in a way that what we have done in the project or what we learn.
In this portion we have answer of what when and why. As it a last portion of our project we
have lot about topic and selected organization. As Unilever is a multinational organization. It
has branches in almost all over the world. It uses almost all type of segmentation as there is
different type of segmentation so it also have different type of target market so different
segmentation strategies some with target strategies. Due to different region whether people,
perception, value and Ideas. That means there are many people in Unilever on quite a steep
learning curve! Until now, most of the performance reporting was based on production-related
metrics. Those metrics will now be reinforced by measures looking at different impacts per
consumer use. That may not sound like a big shift, but its fundamental to enabling Unilever to
manage the impacts of its brands As it also have kind of differentiation and positional maps to
get customer values. Company has different strength and opportunities to explore its. This is a
hard task made harder by today's pressures from the financial markets and consumers alike.
Unilever's analysis in this sustainability report shows how much is happening across the
company as it seeks to embed principles of sustainability and vitality with integrity. None of this
has reached perfection, but, as the examples of its tea, palm oil and greenhouse gas reduction
efforts show, progress is a moving target Importantly, the report shows how much more can be
done if customers and supply chains play their role in greening demand and greening supply. A
prerequisite if we are to use todays crisis as an opportunity to green economic recovery. It also
has lot of care about weaknesses and threats that may severely affect the organization. Due to
present situation of inflation, working of firm can have large impact. In short, its a
multinational organization. They are putting their best efforts to for the betterment of
companys working.
48
UNILEVER PAKISTAN LIMITED
MARKETING MANAGEMENT
2010
BIBLOGRAPHY
PERSONALITIES
COMPANY SECRETARY
MR AMAR NASEER
CHANNEL DEVELOPMENT MANAGER
NASIR MEHMOOD
TARITARY MANAGER
ZAIN-UL-ABDIN
TARITARY MARCHENDISING MANAGER
AKBAR ALI CHEEMA
CELL NO-3006143553
WEBSITES
WWW.UNILEVER.COM
WWW.SMEDS.COM
www.google.com