HTC Mobiles

Date of Survey:

Objective:

To find out the customer satisfaction towards the usage of HTC mobile phone.

Dear Sir/Madam,

We are doing a survey to find out the customer satisfaction for HTC Mobile. We would
be grateful if you spend a few minutes about your opinion.

Demographics:

We kindly request you to provide your details.

1. Name:

2. Gender:

Male

Female

3. Age:

20 to 25

26 to 40

41 to 65

66 to 80
 4. Educational Qualification:

Illiterate

Higher Secondary

Under graduate

Post Graduate

5. Annual Income:
Below 30,000
30,000 to 1,00,000

1,00,000 to 4,00,000

4,00,000 to 10,00,000

10,00,000 and above

Questions:

6. What kind of HTC mobile do you use?

Economy model

Business model

High-value model

7. What was the cost of your mobile?

8. What was the mobile you used for the first time?

Nokia

Sony Ericson

HTC

Samsung

Virgin

Reliance

LG

Videocon

BPL

9. What is the intermediate model do you use now?

HTC touch3g

HTC touch HD black

HTC touch diamond black

HTC touch viva

HTC touch silver

HTC TyTn ll

10. How did you consider in use of your handphone?

 Heavy

Light

Medium

11. Whether the price is affordable to you?

Yes

No

12. What is the battery backup do u get?

3 days

2 days

1 day

13. How frequently do you use your mobile?

Often

When required

Rarely

14. How do you feel about the clarity and sound in your mobile?

Excellent

Good

Neither good or bad

Bad
 Worst

15. Whether this mobile is comfortable for both sending message and for calling
purpose?

Yes

No

16. Do you think any more improvements to be taken .Give your suggestions.

17. Please rank the Basic Model from 1 to 5, where 1 being most preferred and 5
being least preferred.

Features
Battery backup
Display
Color
Appearance
18. Please rank the Intermediate Model from 1 to 5, where 1 being most preferred and
5 being least preferred.

Features
Battery backup
Display
Color
Appearance

19. Have you ever done software upgrade for you phone?

Yes

No

20. Do you have a habit of taking backups of you phone files?

Yes

No

21. How frequently do you take backup?

Daily

Weekly once

Monthly once

22. How frequently do you upgrade software in your mobile?

Weekly once
 Monthly once

Yearly once

23. Have you connected to internet in your mobile?

Yes

No

24. Does your mobile get hanged if internet is connected?

Yes

No

25. How do you connect internet for browse?

Through Phone

Connect to a computer

Both

26. What is the speed do you get from you mobile when browsing?

27. What is the reason for preference of this model?

Brand Name

Attractive

Performance
 Battery backup

Product Availability

After sales Service

28. How much ‘Drop resistive’ is your mobile?

Excellent

Good

Neither good or bad

Bad

Worst

29. In what way, you came to know about this product?

Advertisement

Friends& relatives

Internet

Television

30. How do You feel advertisement is effective for this product

Strongly disagree

Disagree

Neutral

Agree

Strongly agree
Thank you for your kind co-operation