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Intel Matrix Storage Console can be viewed under two modes: Basic Mode and Advanced Mode. The Basic Mode
is a simple view that shows device information in the form of status messages and illustrations. The
Advanced Mode provides additional options for more experienced end-users to manage the storage
subsystem features and select the system caching policies. You can change mode by selecting the
appropriate option in the View menu.
Basic Mode
The Basic Mode is a simplified view of your substorage system through the Intel® Matrix Storage
Manager application. The Basic Mode view shows the status of the hard drives and an illustration of the
current RAID volume. In an abnormal situation, such as a failed or missing hard drive, the right pane will contain
a 'Switch to Advanced Mode view' button that will open the Advanced Mode to manage the problem. You can
also access the Advanced Mode view by selecting 'Advanced Mode' from the 'View' menu. The figure below
shows a typical RAID system in Basic Mode. You might see a different view, depending on which drive
the operating system is installed on, and how many RAID volumes are present. If a system does not have
any RAID volumes, the status of the hard drives will be shown.
Advanced Mode
The Advanced Mode is a more detailed view of your substorage system through the Intel® Matrix Storage
Manager application. The Advanced Mode shows a combination of logical and physical views of the hard drives
and any supported RAID volumes that may be present. The logical view shows details about the RAID arrays
and volumes. The physical view shows details about the hard drives and how they are connected to each
other. The figure below shows an example of the Advanced Mode view with four hard drives. There are
two volumes, MyRAID5 and MyRAID10, sharing a single array.
DEVICE PANE
The pane on the left, called the device pane, shows the logical and physical views of the devices that make up
the Serial ATA storage subsystem. These devices will include any supported Serial ATA hard drives, any
supported ATAPI hard drives, and any supported RAID and recovery volumes present in the system.
INFORMATION PANE
When the Intel Matrix Storage Manager is selected in the device pane, the pane on the right, called the
information pane, shows information for the selected device. The parameters for each device type are listed in
the tables below. If a parameter does not apply to the devices you selected, it is not shown.
Menu Bar
In Basic Mode, the Menu Bar contains three menus: File, View, and Help. The Advanced Mode view provides
an additional menu called Actions for further storage management options.
FILE MENU
This menu provides basic options such as saving and printing the system report or exiting Intel® Matrix
Storage Console.
VIEW MENU
The View Menu provides options to switch between the Basic Mode and the Advanced Mode and to update
these views manually by selecting 'Refresh' or by pressing F5.
The View Menu also allows you to display the system report, which contains system information as well
as application specific information. The system report can be printed or saved by clicking the appropriate button
on the dialog box.
ACTIONS MENU
This menu, only available in Advanced Mode, provides options to create RAID and recovery volumes on
your system. This menu also provides an option to 'Rescan for Plug and Play Devices' to ensure all storage
devices are loaded in the Device Pane.
HELP MENU
The Contents and Index option launches this help file. The Support option provides links to several web
sites containing product updates, technical support, documentation, and other product information. By default,
the links point to Intel support pages, but they may be customized by the system manufacturer. The About
option displays the Intel Matrix Storage Console banner and the number of the software version currently installed.
Right-Click Menus
Several elements of the device pane in Advanced Mode provide further actions via a right-click menu. Refer to
Intel Matrix Storage Manager Options for more details.
After installation, the driver is queried by the other Intel Matrix Storage Manager components in order to
manage the storage subsystem. The queries obtain detailed Serial ATA controller, Serial ATA device, and
RAID information along with the status of those devices. The information is then displayed in Intel Matrix
Storage Console.
Event Monitor
The Event Monitor is a system service that is installed on the system with the Intel® Matrix Storage
Manager application. When installed, this service is executed at user logon and runs in the background while
the system is in use. The Event Monitor communicates with the Intel® Matrix Storage Manager driver,
Intel® Matrix Storage Console, and the tray icon applet to ensure that the statuses of the three components
are synchronized, and to provide event notifications. When an event occurs, the Event Monitor causes the
system tray icon applet to show the Intel Matrix Storage Manager tray icon, which then shows a balloon
message or dialog box describing the event. The event types that can trigger a notification include RAID
volume state changes, a hard drive input/output (I/O) error, or a hard drive SMART event. When one of
these events occurs, the Event Monitor logs the event in the NT Event Log and the Intel Matrix Storage
Manager event log.
Below is a list of options that are available when an event is reported by the Intel Matrix Storage Manager
tray icon. Access the options by right-clicking on the tray icon:
● Launch Intel Matrix Storage Console: Opens Intel Matrix Storage Console to provide status and/
or investigation information about the event.
● Ignore Current Alert for Now: Tells the event monitor to ignore the current event and to hide the tray icon
until the next user logon or next event occurs.
● Don't Show Data Protection Message at Startup: This option is available only for informational
balloon messages. It hides the tray icon and disables that message from displaying in the future.
● Advantages: Full data redundancy; more control over how data is copied between master and recovery drives;
fast volume updates (only changes to the master drive since the last update are copied to the recovery
drive); member hard drive data can be viewed in Windows Explorer*.
● Disadvantage: Storage capacity is only as large as the smallest drive.
● Applications: Critical data protection for mobile systems; fast restoration of the master drive to a previous
or default state.
TABLE 1. INTEL RAPID RECOVERY TECHNOLOGY SUPPORT PER INTEL STORAGE CONTROLLER
RAID Number of Drives ICH8M ICH9R ICH9M ICH9M- ICH10R
Level ICH9DH E ICH10D
ICH9DO ICH10DO
RAID Technology
RAID (Redundant Array of Independent Drives) refers to multiple independent hard drives combined to form
one logical array. If one or more RAID volumes are created on the array, the operating system no
longer recognizes individual hard drives, but identifies each volume as a single logical hard drive. The
main objective of RAID is to improve storage subsystem performance and support fault tolerance. The RAID
level defines how the data is formatted within the volume that includes the hard drives of the array. Intel®
Matrix Storage Manager supports RAID level 0 (striping), RAID level 1 (mirroring), RAID level 5 (striping
with parity) and RAID level 10 (striping and mirroring). No other RAID levels are currently supported. The
table below illustrates the number of hard drives that are supported on a RAID volume for each RAID
level depending on the Intel storage controller that is present on the system.
RAID 2 Yes Yes Yes Yes Yes Yes Yes Yes Yes
0
RAID 2 Yes Yes Yes Yes Yes Yes Yes Yes Yes
1
RAID 0 (STRIPING)
RAID level 0 combines two or more hard drives so that all data is divided into manageable blocks called
strips. Table 2 describes the usage scenarios for permitted strip sizes. The strips are striped across the
array members on which the RAID 0 volume resides. This method improves read/write performance, especially
for sequential access, by allowing adjacent data to be accessed from more than one hard drive
simultaneously. However, data stored in a RAID 0 volume is not redundant. Therefore, if one hard drive fails,
all data on the volume is lost.
● Advantage: Increased data access and storage performance; no loss in data capacity.
● Disadvantage: No data redundancy (if one hard drive fails, all data on the volume is lost).
● Applications: Typically used in desktops and workstations to store high performance, non-critical data
and software.
RAID 1 (MIRRORING)
RAID level 1 combines two hard drives so that all data is written concurrently across the array members that
the RAID 1 volume resides on. In other words, the data is mirrored across the hard drives of the RAID 1
volume. This creates real-time redundancy of all data on the first drive by mirroring it on the second drive.
● Advantages: Full data redundancy; efficient; fault-tolerant and increased storage array performance.
STRIP SIZES
The strip size indicates the size of each logical contiguous data block used in a RAID 0, RAID 5, or RAID
10 volume. The strip size is expressed in kilobytes. The following table describes the usage scenarios for the
typical strip sizes.
64 KB Good general purpose strip size (default for RAID 5, 10) RAID 0, 5, 10
128 KB Best performance for most desktops and workstations (default for RAID 0) RAID 0, 5
Intel Matrix RAID Technology supports the following RAID level combinations as long as the same number of
hard drives is used for both volumes:
Intel® Creates, manages, and uses up to two independent RAID volumes within a
Matrix RAID single array. Creates up to three independent RAID arrays, each with two
Technology hard drives, on any of the six Serial ATA ports.
RAID Volume Increases the data storage capacity of a volume by utilizing 100% of
Capacity available array space on a RAID 0, RAID 1, RAID 5, or RAID 10 volume, or
Expansion by adding one or more hard drives to a RAID 0 or RAID 5 volume.
RAID Spare Marks one or more hard drives as the destination for automatic rebuilds.
RAID Volume Identifies any inconsistencies or bad data on a RAID 0, RAID 1, RAID 5, or
Verification RAID 10 volume.
RAID Volume Identifies and repairs any inconsistencies or bad data on a RAID 1, RAID
Verification 5, or RAID 10 volume.
and Repair
Advanced Uses advanced Serial ATA features such as Native Command Queuing and
Host Native Hot Plug.
Controller
Interface
(AHCI)
Hard Drive Provides a high-level security and protection of hard drive data with a
Password password, denying access from any unauthorized user and defeating any
Protection hackers. The Intel Matrix Storage Console allows you to unlock a locked
hard drive.
Large Allows hard drives with a logical sector size of ½ KB and a physical sector
Sector size of ½ KB, 1 KB, 2 KB, or 4 KB to be used in the storage subsystem.
Drive Support
No active migrations: No
migrations or rebuilds are occurring.
Hard Reports whether the data cache is enabled for all hard drives in the array.
Drive
Data
Cache
Enabled
Free Reports the amount of space in the array that is not being used by a RAID volume. Free space
Space can be used to create a second RAID volume.
Number Reports the number of hard drives that are a part of the array.
of
Hard
Drives
Hard Reports the manufacturer and model number of each hard drive that is a member of the array.
Drive
Member
[1,
2, 3,
4, 5,
6]
Number Reports the number of RAID volumes in the array. If the number of volumes is equal to 1 and
of there is free space available, then a second RAID volume can be created in the array.
Volumes
Volume Creation in
Progress: Data on the master drive is being copied to
the recovery drive.
Recovery in
Progress: Data on the recovery drive is overwriting
all data on the master drive.
Master Drive
Missing: The master drive that was used to create the
recovery volume is no longer detected.
Recovery Drive
Missing: The recovery drive that was used to create the
recovery volume is no longer detected.
Encryption On: The volume is encrypted and all member hard drives are
State encrypted. Note: all member hard drives part of a RAID volume must have the
same encryption state at creation time.
Off: The volume is unencrypted and all member hard drives are
unencrypted.
Verification Reports the number of inconsistencies found during RAID volume data
Errors verification. This is only valid during the verification process or during the
verification and repair process.
Blocks Reports the number of blocks with media errors found during RAID volume
with Media data verification. This is only valid during the verification process or during the
Errors verification and repair process.
System Reports whether the volume contains protected operating system files.
Volume
Volume Reports whether the write-back cache feature is enabled for the volume.
Write-Back
Cache
Enabled
RAID Level Reports the RAID level being used for the volume.
Strip Size Reports the size of each logical contiguous data block used in the volume, for
RAID 0, RAID 5, and RAID 10 volumes. The strip size is indicated in kilobytes.
Number of Reports the number of hard drives that the volume includes.
Hard Drives
Hard Drive For RAID 0, RAID 1, RAID 5, and RAID 10 volumes, reports the manufacturer
Member [1, and model number of each hard drive being used by the volume.
2, 3, 4,
5, 6]
Master For recovery volumes, reports the manufacturer and model number of the
Hard Drive master drive.
Recovery For recovery volumes, reports the manufacturer and model number of the
Hard Drive recovery drive.
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Parent Reports the name of the array that contains this volume.
Array
Array Member
(Master): The hard drive is the source drive for the
recovery volume.
Array Member
Usage
(Recovery): The hard drive is the target drive for the
recovery volume.
None: The hard drive contains meta-data that prevents it from being
displayed in the operating system, but the hard drive is not an array member.
Device Reports the port on the Serial ATA controller to which the hard drive is connected.
Port
Current Reports the Serial ATA transfer mode between the Serial ATA controller and the Serial
Serial ATA hard drive. The typical values for this parameter are:
ATA
Transfer ● Generation 1: 150 Mbytes/s
Mode ● Generation 2: 300 Mbytes/s
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Serial Reports the manufacturer's serial number for the hard drive.
Number
Firmware Reports the version of the firmware within the hard drive.
Native Reports whether or not the hard drive supports Native Command Queuing.
Command
Queuing
Support
Hard Reports whether the data cache is enabled for all hard drives in the array.
Drive
Data
Cache
Enabled
Volume Reports the name of each volume that the hard drive is a member of.
Member
[1, 2]
Parent Reports the name of the RAID array that the hard drive is a member of.
Array
Spare: This hard drive has been marked as the destination drive for
Usage auto-rebuilds.
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Device Reports the port on the Serial ATA controller to which the hard drive is connected.
Port
Current Reports the Serial ATA transfer mode between the Serial ATA controller and the Serial
Serial ATA hard drive. The typical values for this parameter are:
ATA
Transfer ● Generation 1: 150 Mbytes/s
Mode ● Generation 2: 300 Mbytes/s
Serial Reports the manufacturer's serial number for the hard drive.
Number
Firmware Reports the version of the firmware within the hard drive.
Native Reports whether or not the hard drive supports Native Command Queuing.
Command
Queuing
Support
System Reports whether or not the hard drive contains protected operating system files.
Hard
Drive
TABLE 9. SERIAL ATA HARD DRIVE INFORMATION (AHCI MODE ON MOBILE SYSTEMS)
Name Description
Device Reports the port on the Serial ATA controller to which the hard drive is connected.
Port
Current Reports the Serial ATA transfer mode between the Serial ATA controller and the Serial ATA
Serial hard drive. The typical values for this parameter are:
ATA
Transfer ● Generation 1: 150 Mbytes/s
Mode ● Generation 2: 300 Mbytes/s.
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Serial Reports the manufacturer's serial number for the hard drive.
Number
Firmware Reports the version of the firmware within the hard drive.
Native Reports whether or not the hard drive supports Native Command Queuing.
Command
Queuing
Support
TABLE 10. LEFT PANE OPTIONS AVAILABLE FOR RECOVERY VOLUME ONLY
Action Description
View Selecting this option provides a quick overview of the hard drives and volume status, and the
Hard option to switch to advanced mode view.
Drive
and
Volume
Status
Modify Selecting this option allows you to change the volume update policy by enabling or disabling
Volume continuous updates. Selecting 'Disable Continuous Updates' will put the volume in on request
Update update policy and you will need to request updates manually by selecting 'Update Recovery
Policy Volume'. Selecting 'Enable Continuous Updates' will update the volume automatically.
Access These options allow you to view files on the master or recovery drive using Windows
Master Explorer*. Selecting one of these options will set the volume in read-only and doesn't allow
Drive any volume updates. When you are done viewing the files, select 'Hide Master Drive Files' or
Files 'Hide Recovery Drive Files' to hide files and set the volume to on request update policy, or
and select 'Modify Volume Update Policy' to hide files and set the volume to continuous update
Access policy.
Recovery
Drive
Files
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Hide These options are available only after you select the option to access the master or recovery
Master drive files in Windows Explorer. Selecting one of these options will make the hard drive
Drive writable and enable on request or continuous volume updates.
Files
and
Hide
Recovery
Drive
Files
Update This option is only available when the volume is set to on request update policy. Selecting this
Recovery option copies data on the master drive to the recovery drive. Only changes since the last
Volume update process are copied.
Recover This option is available only after you have rebooted the system from the recovery drive using
Data the Intel® Matrix Storage Manager option ROM user interface. Selecting this option will
to overwrite all master drive data with data from the recovery drive.
Master
Drive
Create Use this creation option to create a RAID volume when you do not want to preserve data on
RAID an existing hard drive. Two or more hard drives may be used for the volume, depending on
Volume which RAID level you choose. Intel® Matrix RAID Technology makes it possible to create two
volumes within an array. To do so, select a volume capacity that is less than the total capacity
of the array. This will leave empty array space for the second RAID volume. The second
volume will automatically occupy the remaining space on the array. Intel Matrix Storage
Console only creates the RAID volume. The resulting volume is unpartitioned and
unformatted. Use the Microsoft Windows* Disk Management utility to partition and format the
new RAID volume. Note that for encryption enabled systems, at least two non-RAID hard
drives with identical encryption states must be available to launch the wizard and to create a
RAID volume.
Create Use this creation option when you want to preserve data on an existing hard drive and copy
RAID that data to one or more additional hard drives. This creation method, called migration, may
Volume take a few hours depending on the hard drive capacity and system workload. Once you
from complete the wizard, a dialog will appear that shows the migration progress. To reopen the
Existing dialog at any point during the migration process, right-click on the migrating volume and
Hard select 'Show Migration Progress'. Only one migration process can take place at a time. If you
Drive want to convert more than one data drive to a RAID volume, you must convert them one at a
time. Note that for encryption enabled systems, at least two non-RAID hard drives with
identical encryption states must be available to launch the wizard and to create a RAID
volume.
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Create Use this creation option when you want to create a volume using Intel® Rapid Recover
Recovery Technology. This technology copies data from a master drive to a recovery drive either
Volume continuously or on request. The master and recovery drives must include 100% of the
available hard drive space of an array, and only one recovery volume can be present on a
system. Note that when a recovery volume is created, no RAID volumes can be present or
added to the system. Also, for encryption enabled systems, at least two non-RAID hard drives
with identical encryption states must be available to launch the wizard and to create a RAID
volume.
Rescan Use this option to detect the hard drives that have been added or removed. After the scan is
for completed, the Advanced Mode view will show the updated information. This action
Plug corresponds to the 'Scan for hardware changes' option of Microsoft Windows Device Manager.
and
Play
Devices
Enable/Disable Hard
Array Drive Data Cache: The Hard Drive Data
Cache is a performance-enhancing feature supported by some hard drives. Enabling the data
cache improves performance by temporarily storing data before it is written to the hard drive.
The disadvantage of enabling the data cache is that the cached data may be lost if the system
loses power. To enable or disable the Data Cache, right-click on the RAID array and select
'Enable Hard Drive Data Cache' or 'Disable Hard Drive Data Cache'. Restart the computer to
apply the changes.
RAID
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NOTE: for data protection, volume write-back cache is temporarily disabled when running on
Uninterruptible Power Supply (UPS).
Show Migration
Progress: This option is available only when a migration is in
progress. Once you select this option, a dialog box will open to report the migration progress
as '% complete'.
Convert to Recovery
Volume: This option is available only for RAID 1 volumes that include
100% of the hard drive space of an array. The array must consist of only 2 hard drives. Once
the RAID 1 volume is converted, it will utilize Intel® Rapid Recover Technology. For step-by-
step instructions on the procedure to follow, please refer to the Volume Conversion Options
section.
Enable/Disable Volume
Write-Back Cache: Enabling volume write-
back cache improves I/O throughput and responsiveness, but may lower data protection in
the event of a power or system failure. No reboot is required to change this option.
NOTE: for data protection, volume write-back cache is temporarily disabled when running on
Uninterruptible Power Supply (UPS).
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Disable Continuous
Update: Selecting this option will change the update policy to on
request. You will then need to request updates manually by right-clicking on the volume and
selecting 'Update Volume'.
Recover Data to
Master: This option is available only after you have rebooted the
system from the recovery drive using Intel® Matrix Storage Manager option ROM user
interface. Selecting this option will overwrite all master drive data with data on the recovery
drive.
Cancel Recovery
Process: This option is available only when a recovery to the
master drive is in progress. Selecting this option will cancel the process of copying recovery
drive data to the master drive.
Convert to RAID 1
Volume: This option allows you to convert a recovery volume to a
RAID 1 volume. For step-by-step instructions on the procedure to follow, please refer to the
Volume Conversion Options section.
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WARNING: Creating a volume DELETES ALL DATA from one or more of the hard drives used to create the
volume and that data cannot be recovered. Pay attention to warning messages within each wizard that
explain which hard drives will be overwritten, and back up all important data before creating a volume.
SMART Event Note: You will be unable to create a RAID volume if one or more of the Serial ATA hard drives
you select for the RAID volume have reported a SMART event. If you believe that the SMART event will not
hinder normal operation of the hard drive, then right-click the hard drive that shows the SMART event and
select 'Reset SMART Event'. You will then be able to create a RAID volume using this drive. This is
not recommended unless you understand the reason for the SMART event.
Encryption Enabled Systems: You will not be able to access any of the Create Volume Wizards unless at
least two non-RAID hard drives with identical encryption states are available on the system. Also, a volume
can only be created with member hard drives displaying identical encryption states, encrypted or unencrypted.
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Follow the steps below to create a recovery volume. During the process, you will have the option to copy
master drive data to the recovery drive continuously or on request. When using the continuous update
policy, changes made to the master drive are automatically copied to the recovery drive whenever the
recovery drive is connected and online. When using the on request update policy, the recovery drive's status
is automatically set to 'Offline'. Therefore, the master drive data can be restored to a previous state by copying
the data on the recovery drive back to the master drive (refer to the 'Reverting Master Drive Data to a
Previous State' section of this help file to view that procedure).
1. Make sure that there is at least 1 Serial ATA hard drive, in addition to the system drive, connected to the system.
2. Start Microsoft Windows* and launch the Intel Matrix Storage Console.
3. Select 'Advanced Mode' from the 'View' menu.
4. Select 'Create Recovery Volume' from the 'Actions' menu. The 'Create Recovery Volume Wizard' will launch.
5. Follow the instructions throughout the wizard.
6. If using 2 blank hard drives to create the recovery volume, the volume will be created as soon as the wizard
is completed. If creating the volume from a master drive that has data on it, the volume creation process will
begin once the wizard is completed. To view the migration status, right-click on the volume name in the
device pane and select 'Show Volume Update Progress'.
Follow the steps below to convert the system to a RAID system by migrating data from the existing system drive
to a RAID volume.
1. Note the serial number of the hard drive that you want to migrate the data from and ensure that it is connected
to the system. You will need the serial number later in the procedure to identify this drive as the source drive.
2. Connect the additional Serial ATA hard drives to be used as the volume's member drives to the system. Note
that these hard drives will need to have a capacity equal to or greater than the capacity of the source hard drive.
3. Start Microsoft Windows* and launch the Intel Matrix Storage Console.
4. Select 'Advanced Mode' from the 'View' menu.
5. Select 'Create RAID Volume from Existing Hard Drive' from the 'Actions' menu. The 'Create RAID Volume
from Existing Hard Drive Wizard' will launch.
6. Follow the instructions throughout the wizard. The migration will begin once the wizard is completed.
7. To view the migration status, right-click on the volume name in the device pane and select 'Show
Migration Progress'. A tray icon message will pop up when the migration is complete and the volume's 'Status'
will display 'Normal' in the information pane.
8. After the migration is complete, restart the system. If you migrated to a RAID 0 volume, use the
Microsoft Windows Disk Management utility to partition and format the empty space created when the two
hard drive capacities were combined. You can also use third-party software to extend any existing partitions
within the RAID volume.
If you have a single, non-system hard drive that contains program or personal data, you can use the
migration feature to use this hard drive as the source drive for a RAID volume.
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1. Connect the additional Serial ATA hard drives to be used as the volume's member drives to the system.
2. Start Microsoft Windows* and launch the Intel Matrix Storage Console.
3. Select 'Advanced Mode' from the 'View' menu.
4. Select 'Create RAID Volume' from the 'Actions' menu. The 'Create RAID Volume Wizard' will launch.
5. Follow the instructions throughout the wizard. The volume will be created as soon as the wizard is completed.
Follow the steps below to migrate from an existing RAID 0, 1, or 10 volume to a RAID 5.
1. Make sure that there are at least 3 SATA hard drives connected to the system.
2. Start Microsoft Windows* and launch the Intel Matrix Storage Console.
3. Select 'Advanced Mode' from the 'View' menu.
4. Right-click on the volume you want to convert and select 'Modify Volume'.
5. The 'Modify RAID Volume Wizard' will launch.
6. Follow the instructions throughout the wizard. The migration will begin once the wizard is completed.
7. To view the migration status, right-click on the volume name in the device pane and select 'Show
Migration Progress'. A tray icon message will pop up when the migration is complete and the volume's 'Status'
will display 'Normal' in the information pane.
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1. Utilize 100% of available array space. This option is available only if a RAID0, RAID1, RAID5 and/or
RAID10 volume is present and if space is available on the existing array.
2. Add one or more member hard drives. This option is available only if a RAID0 and/or RAID5 volume is present
and if at least one non-RAID hard drive is available, connected to the system and matches the internal or
external connection type of the existing member hard drives. You cannot add an external hard drive to a
volume that includes internal member hard drives.
The options described above are mutually exclusive and the Modify RAID Volume Wizard restricts to a
single selection. You will need to go through the volume modification process as many times as you need
to complete a migration, including a RAID level migration. A volume capacity expansion does not require
re-installation of the operating system.
Troubleshooting
System Requirements
For more detailed information on the components required for this version of the Intel® Matrix Storage
Console and on the supported operating systems, please refer to the Readme file installed with this software,
or visit Intel's support site for this product.
Recovery Volumes
The topics in this section apply only to recovery volumes. They explain how to replace a recovery or master
drive; or to revert master drive data to a previous state.
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1. Power off the system and attach a new Serial ATA hard drive to be used as the new recovery drive.
2. Power on the system.
3. After the operating system is running, select Intel Matrix Storage Console from the Start Menu or click the
Intel® Matrix Storage Manager tray icon.
4. From the View menu, select 'Advanced Mode' to see a detailed view of device storage information.
5. Under 'Non-RAID Hard Drives', right-click on the new hard drive and select 'Rebuild to this Hard Drive' to begin
the rebuild process.
6. To view the rebuild progress, right-click on the recovery volume and select 'Show Volume Update Progress'. A
tray icon message will pop up when the rebuild is complete and the volume's 'Status' will display the update
policy that the recovery volume was set to before the original recovery drive was removed.
1. Power off the system and attach a new Serial ATA hard drive to be used as the new master drive.
2. Power on the system. It will automatically boot from the recovery drive.
3. After the operating system is running, select Intel Matrix Storage Console from the Start Menu or click the
Intel Matrix Storage Manager tray icon.
4. From the View menu, select 'Advanced Mode' to see a detailed view of device storage information.
5. Under 'Non-RAID Hard Drives', right-click on the new hard drive and select 'Rebuild to this Hard Drive' to begin
the rebuild process.
6. To view the rebuild progress, right-click on the recovery volume and select 'Show Volume Update Progress'. A
tray icon message will pop up when the rebuild is complete and the volume's 'Status' will display the update
policy that the recovery volume was set to before the original master drive was removed. The new master
drive will automatically be set as the operating system drive.
1. Restart the system. During the system startup, press Ctrl-I to enter the user interface of the Intel® Matrix
Storage Manager option ROM.
2. In the 'MAIN MENU' select 'Recovery Volume Options'.
3. In the 'Recovery Volume Options' menu, select 'Enable Only Recovery Disk' to boot from the recovery drive.
4. Exit the option ROM and start Microsoft Windows*.
5. After the operating system is running, select Intel Matrix Storage Console from the Start Menu or click the
Intel Matrix Storage Manager tray icon.
6. Option 1: Advanced mode view
● From the View menu, select 'Advanced Mode' to see a detailed view of device storage information.
● Right-click on the recovery volume in the device pane and select 'Recover Data to Master' to begin the
recovery process.
● To view the recovery progress, right-click on the recovery volume and select 'Show Recovery Progress'. A tray
icon message will pop up when the migration is complete and the volume update policy returns to the same
state as it was before the master drive went offline. Any data changes will now be written to the master drive.
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● From the View menu, select 'Basic Mode' to see a simplified view of the sub-storage system.
● Select 'Recover Data to Master Drive' in the left pane, then click 'Recover Data to Master Drive' in the right pane
to begin the recovery process. The recovery progress will display in the right pane until the process is
completed. Any data changes will now be written to the master drive.
● To view the recovery progress, right-click on the recovery volume and select 'Show Recovery Progress'. A tray
icon message will pop up when the migration is complete and the volume update policy returns to the same
state as it was before the master drive went offline. Any data changes will now be written to the master drive.
RAID Volumes
The instructions in this section apply only to RAID volumes. If a RAID volume is reported as 'Degraded' or
'Failed' by Intel® Matrix Storage Manager, it may be possible to recover the volume. If restoration is not
possible, you must recreate the RAID volume and restore data manually from a back up. Refer to the section
below that corresponds to the reported RAID problem to restore the RAID configuration.
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Missing Member Drive (operating system is on RAID 1 volume or non-RAID hard drive)
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Failed Member Drive (operating system is on RAID 1 volume or non-RAID hard drive)
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6. Click on the RAID 5 volume in the device pane. The status in the information pane will indicate 'Rebuilding:
% complete'. After the rebuild is complete, the status shows as 'Normal'.
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3. Power on the system. During the system startup, the Intel Matrix Storage Manager option ROM user interface
will display the RAID 10 volume status as 'Degraded'.
4. After the operating system is running, select the Intel Matrix Storage Console from the Start menu or click the
Intel Matrix Storage Manager tray icon.
5. From the View menu, select 'Advanced Mode' to see a detailed view of device storage information.
6. In the device pane, right-click on the new non-RAID hard drive and select 'Rebuild to this Hard Drive'.
7. Click on the selected volume in the device pane. The status in the information pane shows as 'Rebuilding:
% complete'. After the rebuild is complete, the status shows as 'Normal'.
Technical Support
For any technical support and product update information, click on the 'Help' menu and select the 'Support'
option. The Support dialog box shows links to web sites that provide product updates, technical
support, documentation, and other product information. By default, the links point to Intel support pages, but
they may be customized by the system manufacturer. Intel recommends that you use the resources available
on the support pages or that you contact your system manufacturer directly. It is often useful to print the
system report before requesting technical support.
Glossary
INTEL STORAGE FEATURES
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RAID TERMINOLOGY
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STORAGE TERMINOLOGY
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Legal Information
Intel® is a trademark or registered trademarks of Intel Corporation or its subsidiaries in the United States
and other countries.
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