CHAPTER # 1

Introduction to Human Resource Management

1. Planning, organizing, staffing, leading and controlling represent the:

i. Globalization movement
ii. Management process
iii. HR management function
iv. Results of competition.
2. The bottom line of managing is:
i. Getting results
ii. Doing everything right
iii. Exerting authority
iv. Motivating subordinates
3. Which of the following is not a right bestowed by a manager's authority?
i. Directing the work of others
ii. Make decisions
iii. Give orders
iv. None of the above

4. A (n) ______________ manager is always someone's boss and issues orders down the
chain of command.

i. Human resources
ii. Staff
iii. Line
iv. Functional

5. HR's employee advocacy role includes all the following except:

i. Defining how management should treat employees
ii. Creating a learning organization
iii. Implied authority, functional control, line authority
iv. Coordinative function, service function, functional control

6. The tendency of firms to extend sales, ownership and manufacturing to new markets
abroad is:

i. Competition.
ii. Exporting jobs.
iii. Non-traditional trade.
iv. Globalization.

7. Increased globalization results in:

i. Technological advancements
ii. Non-traditional jobs
iii. Increased competition
iv. Reduced competition

8. Negative results of increased globalization are:

i. Technological advancements
ii. Changing demographics
iii. Exporting jobs
iv. Reducing costs

9. The knowledge, education, skills, and expertise of workers is collectively known as:

i. Demographics.
ii. Human capital.
iii. Human resources.
iv. Human diversity

10. A company's _____ is its plan for balancing internal strengths and weaknesses with
external opportunities and threats.

i. Demographics.
ii. Diversity.
iii. Strategy.
iv. None of the above

11. Human resources creates value for the firm by:

i. Engaging in activities that produce needed employee behaviors
ii. Measuring employee behaviors
iii. Utilizing an HR Scorecard
iv. Measuring outcomes of employee behaviors

12. Planning, organizing, staffing, leading and controlling are elements of the management
process.

i. True ii. False

13. Failing to motivate subordinates can prevent getting desired results despite brilliant plans
and building modern production facilities.

i. True ii. False
14. Managers who are in charge of accomplishing the organization's basic goals are staff
managers.
i True ii. False
15. HR managers usually exert line authority, staff authority, and functional control
simultaneously in an organization.

i. True ii. False

16. The heart of an HR manager's job is playing an employee advocacy role.

i. True ii. False

17. Ensuring that line managers implement HR objectives, policies and procedures is
achieved by HR managers exerting line authority.

i. True ii. False

18. Globalization is partially responsible for firms increasingly using non-traditional workers.

i. True ii. False

19. Human capital refers to the costs incurred in hiring and compensating qualified workers.

i. True ii. False

20. A plan for balancing internal strengths and weaknesses with external opportunities and
threats is a firm's strategy.

i. True ii. False

21. What a supervisor can and cannot say and do when a union is organizing its employees
are governed by equal employment laws.

i. True ii. False