8g DBSizing

Note: This Database Size Estimator provides a range of expected database sizes for various Genesys products.
The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the
prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright 20002013 Genesys
About Genesys: Genesys is the world's leading provider of customer service and contact center softwarewith
more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and
experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels
together to effectively drive todays customer conversation. Genesys software directs more than 100 million
interactions every day, maximizing the value of customer engagement and differentiating the experience by driving
personalization and multi-channel customer serviceand extending customer service across the enterprise to
optimize processes and the performance of customer-facing employees. Go to www.genesyslab.com for more
information. Each product has its own documentation for online viewing at the Genesys Customer Care website or
Notice: Although reasonable effort is made to ensure that the information in this document is complete and
accurate at the time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for
any existing errors. Changes and/or corrections to the information contained in this document may be incorporated
in future versions.
Trademarks: Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications
Laboratories, Inc. All other company names and logos may be trademarks or registered trademarks of their
respective holders. The Crystal monospace font is used by permission of Software Renovation Corporation,
www.SoftwareRenovation.com.
Technical Support from VARs: If you have purchased support from a value-added reseller (VAR), please contact
the VAR for technical support.
Ordering and Licensing Information: Complete information on ordering and licensing Genesys products can be
found in the Genesys Licensing Guide.
Genesys Database Sizing Estimator 8.x Worksheets
Document Version: 8g_DBSizing_11-2013_v8.0.001.08
Customer Care Contact Information
Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.
Customer Care from Genesys
If you have purchased support directly from Genesys, please contact Genesys Customer Care. Before contacting
Customer Care, please refer to the Genesys Care Program Guide for complete contact information and procedures.
Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.
Customer Care from Genesys
If you have purchased support directly from Genesys, please contact Genesys Customer Care. Before contacting
Customer Care, please refer to the Genesys Care Program Guide for complete contact information and procedures.
Configuration Database 8.0
Use this spreadsheet to estimate the size of the
Configuration Database for your environment.
Some examples are provided. 1.
Change the values for your environment.
2. Your estimated database size appears in the
last row: Config DB Size (MB)
Configuration Data Objects
Environment Number
Hosts 2
Alarm conditions 10
Application Templates 35
Applications 1,000
Services 2
Tenants 1
Time Zone 1
Scripts 4
Access Groups 5
Folders 12
Enumerators 21
Enumerators values (Total for all Enumerators) 64
CTI Number
Switching Offices 2
Physical Switches 2
Persons 3,000
Agent Groups 100
Agent Logins 3,000
Places 2,000
Place Groups 100
DNs 2,100
DN Groups 100
Voice Prompts 20
IVR Ports 20
IVRs 20
Outbound Number
Calling Lists 5
Campaigns 5
Campaign Groups 1
Treatments 2
Table Access 1
Filters 20
Routing Number
Skills 1,000
Transactions 100
Objective Tables 1
Statistical Days 5
Statistical Tables 5
Action Codes 50
GVP Number
GVP Resellers
GVP Customers
GVP IVR Profiles
Scheduled Tasks
Config DB Size (MB) 125.16
GVP
# of DN 30
# of IVR Profiles 30
# of Tenants 2
# of RM 4
# of MCPs 8
# of CCPs 0
# of CTIC 0
# of PSTNC 0
# of ASR and TTS components 4
# of Calls per Day (RM) 23,328,000
Average tenant hierarchy length (RM) 1
# of Calls per Day (MCP) 23,328,000
Average tenant hierarchy length (MCP) 1
# of Events per call (MCP) 5
# of Custom VARs per call 0
# of IVR Actions 0
# of Unique Call End Reasons 0
Failure % 5
SQA stat update period 900
SQA service quality period 900
# of Calls per Day (CCP) 0
Average tenant hierarchy length (CCP) 1
# of Events per call (CCP) 5
Data Type Related Retention Period
CDR
CDR 30
OR (5 minutes) 1
OR (30 minutes) 7
OR (hourly) 7
OR (daily) 90
OR (weekly) 364
OR (monthly) 1095
OR (5 minutes) 1
OR (30 minutes) 7
OR (hourly) 7
OR (daily) 90
OR (weekly) 364
OR (monthly) 1095
Events
Events 7
Operational Reporting
VAR
This is an estimate of the number of calls that will fail the service quality measurement.
The SQA stat update period (see the [sqa]stat.update.interval option in the RS configuration) in seconds.
The Service Quality Period (see the [sqa]service.quality.period option in the RS configuration) in seconds.
The average number of tenants in the tenant hierarchy for CCP sessions
refers to the number of unique actionID logged in your application, by the log tag
Depends on CCXML application call flow and needs to be reviewed after application is implemented
refers to the number of unique Call End Reasons logged in your application, by the log tag
<log label="com.genesyslab.var.CallResult">result[|reason]</log>.
Required Estimates Description
Number of ALL ResourceManager applications. HA-pairs count as 2
Number of Media Control Platform Applications
Number of Call Control Platform Applications
Number of CTI Connectors
Include number of Sub-Tenants
Number of PSTN Connectors
Number of ASR components plus the number of TTS components configured in the deployment
The average number of tenants in the tenant hierarchy for RM sessions
The average number of tenants in the tenant hierarchy for MCP sessions
Depends on VXML application call flow and needs to be reviewed after application is implemented
Depends on the application implementation. This refers to the number of variables logged in a single call flow by
hourly 7
daily 90
weekly 364
monthly 1095
Details 365
hourly 7
daily 90
weekly 180
monthly 365
For Oracle 11g - Partitioning Mode - RS
814 - Only RS' Tablespace Size Estimation
- Oracle System / log files not included.
SQA Failure
SQA Latency
Option in CME
rs.db.retention.cdr.default
rs.db.retention.operations.5min.default
rs.db.retention.latencies.weekly.default
rs.db.retention.operations.hourly.default
rs.db.retention.operations.daily.default
rs.db.retention.operations.weekly.default
rs.db.retention.operations.monthly.default
rs.db.retention.var.5min.default
rs.db.retention.var.30min.default
rs.db.retention.var.hourly.default
rs.db.retention.var.daily.default
rs.db.retention.var.monthly.default
rs.db.retention.var.monthly.default
rs.db.retention.events.default
This is an estimate of the number of calls that will fail the service quality measurement.
The SQA stat update period (see the [sqa]stat.update.interval option in the RS configuration) in seconds.
The Service Quality Period (see the [sqa]service.quality.period option in the RS configuration) in seconds.
The average number of tenants in the tenant hierarchy for CCP sessions
refers to the number of unique actionID logged in your application, by the log tag
Depends on CCXML application call flow and needs to be reviewed after application is implemented
refers to the number of unique Call End Reasons logged in your application, by the log tag
<log label="com.genesyslab.var.CallResult">result[|reason]</log>.
Description
Number of ALL ResourceManager applications. HA-pairs count as 2
Number of Media Control Platform Applications
Number of Call Control Platform Applications
Number of CTI Connectors
Include number of Sub-Tenants
Number of PSTN Connectors
Number of ASR components plus the number of TTS components configured in the deployment
The average number of tenants in the tenant hierarchy for RM sessions
The average number of tenants in the tenant hierarchy for MCP sessions
Depends on VXML application call flow and needs to be reviewed after application is implemented
Depends on the application implementation. This refers to the number of variables logged in a single call flow by
rs.db.retention.latencies.hourly.default
rs.db.retention.latencies.daily.default
rs.db.retention.latencies.weekly.default
rs.db.retention.latencies.monthly.default
rs.db.retention.sq.failures.default
rs.db.retention.sq.hourly.default
rs.db.retention.sq.daily.default
rs.db.retention.sq.weekly.default
rs.db.retention.sq.monthly.default
Component
CDR
CDR
Events
CDR
Events
CCP Operational Reporting
TTS/ASR Operational Reporting
Media Control Platform
VAR
SQA Latency
SQA Failure
Resource Manager
TTS/ASR Operational Reporting
Data Type Percent of Total Required Disk Usage (MB)
CDR 33.776% 1,882,790.222168
OR (5 minutes) 0.007% 415.283203
OR (30 minutes) 0.001% 55.371094
OR (hourly) 0.000% 27.685547
OR (daily) 0.000% 13.121796
OR (weekly) 0.000% 7.518768
OR (monthly) 0.000% 5.267944
CDR 48.375% 2,696,596.984863
OR (5 minutes) 0.004% 210.937500
OR (30 minutes) 0.001% 28.125000
OR (hourly) 0.000% 14.062500
OR (daily) 0.000% 6.526184
OR (weekly) 0.000% 3.819057
OR (monthly) 0.000% 0.407639
Events 7.982% 444,946.289063
CDR 6.186% 344,833.374023
VAR (5 minutes) 0.002% 105.468750
VAR (30 minutes) 0.000% 14.062500
VAR (hourly) 0.000% 7.031250
VAR (daily) 0.000% 3.332520
VAR (weekly) 0.000% 1.909528
VAR (monthly) 0.000% 1.337891
hourly 0.001% 50.625000
daily 0.000% 5.998535
weekly 0.000% 3.437151
monthly 0.000% 2.408203
Details 3.652% 203,562.927246
hourly 0.001% 35.156250
daily 0.000% 4.165649
weekly 0.000% 1.183646
monthly 0.000% 0.558472
CDR 0.000% 0.000000
OR (5 minutes) 0.000% 0.000000
OR (30 minutes) 0.000% 0.000000
OR (hourly) 0.000% 0.000000
OR (daily) 0.000% 0.000000
OR (weekly) 0.000% 0.000000
OR (monthly) 0.000% 0.000000
Events 0.000% 0.000000
OR (5 minutes) 0.001% 59.326172
OR (30 minutes) 0.000% 7.910156
OR (hourly) 0.000% 3.955078
OR (daily) 0.000% 1.874542
OR (weekly) 0.000% 1.074110
OR (monthly) 0.000% 0.752563
Sum per Datatype per Component (GB)
Sum per Component
(GB) Sum (GB) + Overhead
1,838.662326
2,633.395493
434.517860
336.751342
0.000000
0.000000 0.000000
0.000000
0.073137 0.073137
0.130022
0.061005
198.832023
1,839.174288
5,443.692863
0.511961
3,603.945438
0.257693
For Oracle 11g - Partitioning Mode - RS
814 - Only RS' Tablespace Size
Estimation - Oracle System / log files
not included.
0.073137 0.073137
5,443.692863
Multimedia 8.0
Multimedia Database for your environment. Some
examples are provided. 1.
Change the values in the number column for your
environment.
2. Your estimated database sizes appear in the
last rows.
Entry Number
Email Interactions Per Day 100
Chat Interactions Per Day 1,000
Attached Data, in Kbytes 16 Recommended limit - 16 Kb
Contacts 100,000
Active Interactions maximum number 10,000
UCS Database Lifetime (Days) 90
Estimations
UCS DB Size (MB) 756.84
Interaction Server DB Size (MB) 190.43
Outbound Contact 8.0
Outbound Contact Database for your environment.
Some examples are provided.
1. Change the values for your environment.
2. Your estimated database sizes appear in the last
rows.
Note: This spread sheet supports up to 8 calling
lists. For more than 8 calling lists, use the
following formula for estimated database sizing.
Formula:
Entry Number
Coefficient for index space (si ) 1.33
Number of calling lists (M) 6
Number of records in the calling list-1 100,000
Length of record for calling list-1 (Bytes) 600
Number of records in the calling list-2 50,000
Length of record for calling list-2 (Bytes) 450
Number of records in the calling list-3
Length of record for calling list-3 (Bytes)
M - number of calling lists,
Ni number of records in the calling list i,
Li length of record for calling list i.
si coefficient for index space.
Example: OCS uses two calling lists: List 1 contains 100000 records
with record size 600 bytes and List 2 contains 50000 records with record
size 450 bytes. Indexes occupy one-third of table space. Estimated
database size will be:
1.33 * (100000*600 + 50000*450) / (1024*1024) = 104.6 MB
Li Ni si
M i
i
* *
1
OCS DB Size (MB) 104.64

Select DB from
drop-down
Record
Length
ODS and DataMart 8.0 Sybase 83
ODS and DataMart Database for your
environment.
Some examples are provided.
1. Select the database from the drop-down menu
in the second column.
3. Your estimated database sizes appear in the
last rows.
Layouts
Outbound Contact Layout Templates Number Statistics
CALL_LS 1 24
CMP 1 25
CMP_CALL_L 1 24
CMP_GR 25 7
GROFPLS 25 28
GROFQUEUES 5 11
O_AGENT 500 32
O_AGENT_GR 50 32
PLACE 250 28
QUEUE 5 11
ROUTEPOINT 25 11
VCB Layout Templates Number Statistics
VCB_GQ_EV 5 9
VCB_GQUEUE 5 12
VCB_Q_EV 10 9
VCB_QUEUE 10 12
VCB_RP 50 12
VCB_TENANT 2 21
Enterprise Routing Layout Templates Number Statistics
AGENT 1,000 28
GROFAGS 100 28
GROFPLS 25 28
GROQUEUES 5 11
PLACE 500 28
QUEUE 10 11
ROUTEPOINT 50 11
Multimedia Layout Templates Number Statistics
ERMS
EMAIL_AGENT 1,000 11
EMAIL_GAGENT 100 11
EMAIL_GPLACE 25 11
EMAIL_IQUEUE 50 5
EMAIL_PLACE 500 11
EMAIL_TENANT 2 11
Web Media
CHAT_A 1,000 13
CHAT_GA 100 13
CHAT_GH 3 7
CHAT_GP 25 13
CHAT_P 500 13
Voice
VOICE_A 1,000 22
VOICE_AG 100 27
VOICE_GQ 5 13
VOICE_P 500 22
VOICE_PG 25 27
VOICE_Q 10 13
VOICE_RP 50 13
VOICE_T 2 16
Total Requests Number 149,650
Collection Time Profiles per Day 96
ODS Lifetime (Days) 5
ODS Size (GB) 7.77
Datamart Lifetime (Days) 365
DataMart Size (GB) 39.07
Database Record Length
Oracle 42
MS SQLServer 66
IBM DB2 58
Sybase 83
Interaction Concentrator 8.0
Interaction Database Size for Oracle
Use this spreadsheet to estimate the size of the Interaction
Concentrator Database for your environment. Some
examples are provided.
1. Select the database from the drop-down menu in the
second column.
2. Your estimated database sizes appear in the last rows.
Interaction Flow Details Number
Interactions Per Day 2,500,000
Sites Per Interaction 2
Transfers Per Interaction 0
ACD Queues Per Interaction 0
Routing Points Per Interaction 0
Virtual Queues Per Interaction 0
User Data Details Value
Number of Predefined Keys 0
Number of Custom Keys 12
Number of Historical Keys 0
Changes Per Historical Key 0
Agent Activity Details Value
Number of Agents 1000
Number of Login Sessions Per Agent 1
Number of Interactions Per Agent 100
Number of Consulting Parties Per Interaction 0
Number of DNs Per Place 3
Number of Queues Per Agent 2
ACW Rate 0.1
Outbound Activity Details Value
Outbound Calls Per Day 100,000
Campaigns Per Day 1
Overdial Rate 0.10
Calling Lists Per Campaign 2
Number of Custom Fields Per Record 2
Number of Changed Fields Per Record 10
Number of Records Per Chain 2
Metric Snapshot Interval 600
Operational Data Value
Workdays Per Year 356
Hours Per Workday 24
Database Settings Value
BlockSize 8192
Ptfree 0.2
ICON Settings Value
Record Interaction Details YES
Record User Data YES
Record Agent Activity NO
Record Outbound Activity NO
IDB Size (GB) Table Size Index Size Total Size
Per Day 59.75 12.35 72.10
Per Month 1,772.67 366.24 2,138.91
Annually 21,272.02 4,394.93 25,666.95
Database Code
Oracle 1
MS SQL Server 2
IBM DB2 3
YES 1
NO 0
Workforce Management 8.0 with Oracle
Contact Center Configuration Number
Type of the Database Server: Oracle
Number of Sites: 3 <--
Number of Activities and Multi-Site Activities: 100 <--
Number of Agents: 3,000 <--
Number of Teams: 300 <--
Number of Schedule Trades per Agent per Year: 15 <--
Number of Scenarios per Year for Same Activities: 5 <--
Number of Days per Scenario: 30 <--
Number of Factors: 15 <--
Number of Events per Factor: 2 <--
Number of Forecast Override Templates: 25 <--
Number of Days per Override Template: 30 <--
Number of Forecast non-Override (weekly) Templates: 25 <--
Number of Calendar Items changes per Day: 10 <--
Number of changed Calendar Items per transaction: 10 <--
Number of Calendar Items per Agent per Year: 10 <--
Number of manual schedule changes per Agent per Year: 33 <--
Polling Timer: 525600 <--
Audit type: Low <--
Annual WFM Database size Bytes GB
DB Size Year 1: 7,066,190,585 6.58
DB Size Year 2: 14,132,381,169 13.16
DB Size Year 3: 21,198,571,754 19.74
DB Size Year 4: 28,264,762,339 26.32
Notes:
Please enter the estimated number of Sites
Please enter the estimated number of Activities
Please enter the estimated number of Agents
Please enter the estimated number of Teams
Please enter the estimated number of Trading Transactions per Agent per Year
Please enter the estimated number of Scenarios for Same Activities per Year
Please enter the estimated number of Days in each Scenario
Please enter the estimated number of Factors
Please enter the estimated number of Events per Factor
Please enter the estimated number of Forecast Override Templates
Please enter the estimated number of Days per Override Template
Please enter the estimated number of non-Override Templates
Please enter the estimated number of Calendar changes per Day
Please enter the estimated number of changed Calendar Items per each change
Please enter the estimated number of Calendar Items per Agent per Year
(count Vacations, Sick Days, Exceptions, Day Offs, etc.)
Please enter the estimated number of schedule changes for one Agent per Year
Please enter the number of times WFM Daemon will ask WFM Server for updates per Year.
Default setting is 1 minute = 365 * 24 * 60. Enter 0 if you will not use WFM Daemon.
Please select between Low and High Audit Level. Possible values are: Low or High.
RecordSize for each subsystem is calculated using customer databases with real data on Oracle 10g.
nSites
nActivities
nAgents
nTeams
nTrading
nScenarios
nDays
nFactors
nFactorEvents
nTemp
nTempDays
nTempWeekly
nCalChanges
nCalItems
nCalendar
nSchChanges
nPollingTimer
nAuditLevel
Workforce Management 8.0 with Microsoft SQL Server
Type of the Database Server: MSSQL
Audit type: Low <--
DB Size Year 1: 6,981,964,105 6.50
DB Size Year 2: 13,963,928,211 13.00
DB Size Year 3: 20,945,892,316 19.51
DB Size Year 4: 27,927,856,421 26.01
Notes:
RecordSize for each subsystem is calculated using customer databases with real data on MSSQL Server 2000.
nSites
nActivities
nAgents
nTeams
nTrading
nScenarios
nDays
nFactors
nFactorEvents
nTemp
nTempDays
nTempWeekly
nCalChanges
nCalItems
nCalendar
nSchChanges
nPollingTimer
nAuditLevel
Workforce Management 8.0 with DB2
Type of the Database Server: DB2
Audit type: Low <--
DB Size Year 1: 6,953,362,705 6.48
DB Size Year 2: 13,906,725,411 12.95
DB Size Year 3: 20,860,088,116 19.43
DB Size Year 4: 27,813,450,821 25.90
Notes:
RecordSize for each subsystem is calculated using customer databases with real data on DB2 Server 8.2.
nSites
nActivities
nAgents
nTeams
nTrading
nScenarios
nDays
nFactors
nFactorEvents
nTemp
nTempDays
nTempWeekly
nCalChanges
nCalItems
nCalendar
nSchChanges
nPollingTimer
nAuditLevel
Universal Contact Server / Context Services 8.1
Universal Contact Server database for your environment.
Some examples are provided. Scroll over red marks for
information. 1. Change the
values in the Number column to match your
environment.
2. Estimated database sizes appear in the last rows.
Profile entries Number
Number of Profiles 500,000
Number of defined Core Attributes 4
Number of defined Extensions 5
Number of fixed attributes in Extensions 5
Number of string attributes in Extensions 15
Average length of each string in Extensions 10
Number of defined identification keys 4
Number of fixed attributes in identification keys 0
Number of string attributes in identification keys 4
Average length of each string in identification keys 16
Estimations
Profiles Core Size (MB) 839
Profiles Extensions Size (MB) 610
Profile Identification Keys Size (MB) 549
Total Profiles Size (MB) 1,999
Service model entries (Context Services) Number
Number of Services per Day 100,000
Services lifetime (days) 180
Number of States per Service 3
Number of Tasks per Service 6
Number of defined Service extensions 2
Number of fixed attributes in Service Extensions 10
Number of string attributes in Service Extensions 3
Average length of each string in Service Extensions 20
Number of defined State extensions 2
Number of fixed attributes in State extensions 10
Number of string attributes in State extensions 3
Average length of each string in State extensions 20
Number of defined Task extensions 2
Number of fixed attributes in Task Extensions 10
Number of string attributes in Task Extensions 3
Average length of each string in Task Extensions 20
Estimations
Service only size (MB) 14,351
State only size (MB) 36,152
Task only size (MB) 73,952
Total CS Size (MB) 124,454
Interaction model entries Number
Average e-mail size (KB) 25
Average attachment size (KB) 6
Percentage of e-mails with attachments 15
Average Auto-reply size (KB) 10
Number of Contacts 0
E-mail interactions per day 100,000
Chat interactions per day 5,000
UCS database lifetime (days) 365
Estimations
Total UCS DB Size (MB) 939,591
Total UCS/CS DB Size (MB) 1,064,045
Run-time DB Size required (MB) 1,383,259
iWD 8.0 with MS SQL Server
System Profile Number
Task expiration period (days) 30
iWD Data Mart DB retention period (days) 365
Incoming task rate (per day) 200,000
Average re-prioritization period (hours) 1
Maximum incoming task rate (per second) 30
Average number of tasks in backlog 40,000
Number of agents 2,000
Attached data size (KB) ( > 1 ) 4
Estimated Effective Task Rate (tasks/sec)
54.27 Separate Host per DB
Database File Size (GB)
Database Name MS SQL
Interaction Server database 236.19
Interaction Server Event Log database 255.78
iWD Data Mart database 29.67
Application CPU Usage %
Interaction Server 97.17
iWD Runtime Node 50.18
iWD DataMart Node MAX 299.00
MS SQL Server 90.05
Universal Routing Server 14.35
Stat Server 4.47
database_name databse_file_size KB
ixn_db 1140101
ixn_eventlog_db 41404098
iwddatamart_2 426240
System test metrics
Total tasks processed 1000000
Tasks Number in queues 30000
Attached Data Size (KB) 1
Host CPU GHz 2.8
Application CPU0
Interaction server 1.1
Databse Configuration
iWD running node 0.87
iWD DataMart node MAX 53
SQL server 0.5
URS 0
Stat Server 0.1
H/W Configuration Number
CPU clock (GHz) 3
CPU core number 4
Memory (MB) 4,000
IxN DB on RAID
Maximum CPU Usage % CPU Check Memory Check
301 PASS PASS
320 PASS PASS
320 PASS PASS
320 PASS
PASS
80 PASS
PASS
80 PASS
PASS
KB per task
38.00336667
41.404098
0.42624
K1 K2 K3
1.28 2.23E-05 2.70E-03
Databse Configuration
H/W checks: all must be PASS
0.68 4.03E-05 0
3.46 1.19E-05 1.42E-03
1.27 1.17E-05 0.00E+00
0.177 4.85E-05 0.00E+00
0.038 4.27E-05 0.00E+00

8g DBSizing

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

8g DBSizing

Încărcat de

Drepturi de autor:

Formate disponibile

Note: This Database Size Estimator provides a range of expected database sizes for various Genesys products.

OCS DB Size (MB) 104.64

S-ar putea să vă placă și