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Change Request Management 7.1 - frequent queries | SCN

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SAP Solution Manager

Change Request Management 7.1 - frequent queries

Posted by Karthik Paramasivam in SAP Solution Manager on Apr 18, 2012 12:09:09 PM
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Hi ,
I have listed some issues faced in ChaRM 7.1 SP03 and SP04 . it may help to you.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q1- Current IBase component is not in active IBase

postpost

Solution:
Every thing is fine in ChaRM configuration and Maintanance cycle, still we getting same issue.
After fill the details in as shown below screen in Request for Change CRM Ui screen

Save it.

Then define Change Request scope, Click Edit button and Select inset button
Select planned change in change Category drop down , fill ibase and Save it.

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/04/18/chanage-request-management--frequent-issues-and-solutions

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-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q2 - Error RFC destination SM_XXXCLNT100_TMW: Screen output without conencion to user
Issue is due to Netwear password policy during domain link creation.
After TR of copies testing, original TR is not released showing below error,
Check the Application log.

Show Error RFC destination SM_XXXCLNT100_TMW:Screen output withiut conencion to user during Release TR.

Temporary solution:

Goto to client 000 of Dev system, unlock TMSADM user
Permanent solution:
Point 3 A and 3 B
1568362 - TMSADM password change manually.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q3- Approval Workflow Role Restriction
Facing some difficulties, in ZMCR( Request for Change) for Workflow Approval role Restriction
Status: To be Approved
I have created two level of customizied Approval using custom Approval
procedure Z01 & Z02
1. 1. Lead 1 - once he appoved, Software Quality Manager approval activity will be enabled.
1. 2. Lead 2 - once approved, status changed to Approved.

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So once the two levels approve done, Status changes to Approved.

Normally the authorisation object B_USERSTAT where you can control the through authorization key ( like
SMCR_01,SMCR_02) in ChaRM.
But for the Approval workflow not able to restrict through B_USERSTAT.because of same status.
This is newly introduce in solman 7.1.
7.jpg

Solution:
All partners who are authorized through auth obj: crm_apprvl are part of approvallistand applications do not impose any
restrictions on them as to who can and whocannot approve/reject the individual steps.
Application was designed to just notify the partner assigned to individual steps through worklist item based on step's
execution status but not to restrict its approve/reject to only its partner assigned.
SAP reply: Authorization for workflow approval role restriction is not available in the standard Solman 7.1 upto SP05.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q4 - CRM_UI is open and the user finished the session with the log off button.
The page from the SAP Support Portal (Service Marketplace) is shown:
Solution: Refer the notes 1644898 - Solution Manager: How to change page when log off from CRM_UI?
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q5- Error "No maintenance cycle is opened for the current system"
Solution:
Assign the Role SAP_CM_ADMINISTRATOR_COMP to all developer or equivalent role.
Please Check the Dolores blogs for the same
http://scn.sap.com/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questionsand-known-errors
QAS17. Error: "No maintenance cycle is opened for the current system"
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q6 - ChaRM change request action disable, after support pack upgrade in SP03
Solution: Please see the note 1638665
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q7 - Logon to satellite system via Landscape assignment block does not work. Generally any GUI call via application
launcher does not work
Solution:
Issue occurs because Browser needs to be set to local intranet.
Therefore put the CRM Web UI address to the websites that use the zone local intranet.
Internet Explorer ->Tools -> Internet Options -> Tab Security choose Local Intranet and press the button Sites ->
press Advanced button Add the address of the CRM Web UI and close.

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----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q8 -Approval workflow Mail not triggering not required to define action and condition for Approval procedure
Mail trigger in solman 7.1
Solution: Workflow's runtime environment is not configured. Use 'SWU3' transaction to fix it.
run 'perform automatic workflow customizing (F9)' in SWU3.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q9 - Dump error -ITAB_ILLEGAL_SORT_ORDER , while accessing the ChaRM in CRM_UI
Solution : Note 1674291 - ChaRM: dump while opening service desk transaction
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q10 - TMSADM user lock after BW landscape added in the Landscape

Applied the notes 1414256, 1515926 in the systems.

Execute the report TMS_UPDATE_PWD_OF_TMSADM in all transport domain and transport link systems.
http://help.sap.com/saphelp_nw73/helpdata/en/e7/c5066e05034f4a9cbcf9c84b513b7b/frameset.htm
____________________________________________________________________________________________________________________________________________
Q11 -Reporting in ChaRM

Execute /N/TMWFLOW/REPORTINGN
Execute /N/TMWFLOW/TRMO

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q12 - Restricting users from creating TRs directly in Development System

Activities
1. 1. Call transaction /TMWFLOW/CMSCONF.
2. 2. Check the entries in the Proj. Assignment column.
3. 3. If you need to change an entry for a system, double-click the entry to make it optional or

mandatory
____________________________________________________________________________________________________________________________________________
Q13 - Steps to be followed for System Refresh while using ChaRM in solman.
Type: 1
After refrsh using the same clinet, the just just regenerate the RFC after refresh.
Go to SMSY and select flag "Temporarily Inactive System" for the system that is going to be refreshed
Make the system refresh
Removed the old ALOG files after the system copy, leave this directory empty
Press button "Delete Buffered Transport Data" in SMSY for the refreshed system to remove the obsolete
Transport data
Then, re-import manually all transports in to the refreshed system which, at this time, are not in the production
System
Remove in SMSY the flag "Temporarily Inactive System" for the refreshed system
Run report /TMWFLOW/REP_DATA_READ according to note 1546452
delete old rfc and Check & regenerate the RFCs in SMSY for the refreshed system

Type:2
If client changed after refresh the system, then please follow the below steps,
1. Move all the TR's upto PRD and close the maintenance cycle which are using the system
2. Do the refresh
3. create the logical component and add the new Dev client and the remaining system client
4. create the project and activate the task list
____________________________________________________________________________________________________________________________________________
Q14 - Approval Procedure activities missing in Approval block for SMCR (Rfc)
Note 1575201 - Request for Change: Approval Procedure activities missing.
Please check in 'Solution Manager Implementation Guide->SAP Solution Manager->Capabilities (Optional)->Change
Management->Standard Configuration->Transaction Types->Status Administration->Define Status Profile for User
Status' -> status profile entry IT000003 RFC Approval

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____________________________________________________________________________________________________________________________________________
Q15 - How to change the page when log off from CRM_UI
1644898 - Solution Manager: How to change page when log off from CRM_UI?
____________________________________________________________________________________________________________________________________________
Q16 - Workaround when SolMan system is temporarily unavailable
Note 1528657 - Workaround when SolMan system is temporarily unavailable
____________________________________________________________________________________________________________________________________________
Q17 - Validation status not shown in the Request for change(SMCR) CRM UI screen in SP03

Note 1638665 - Translation error in a PPF action of the Request for Change
____________________________________________________________________________________________________________________________________________
Q18 - How to change the maintanance project phase after set to completed.
SE38 - /TMWFLOW/PHCNTRL_DB_UTILITY
____________________________________________________________________________________________________________________________________________
Q19 - How to generate the BP and delete the BP in the systems
BP_GEN - generation of BP

SE38 - AI_SDK_USER_BP_GEN
BUPA_DEL - BP delete
____________________________________________________________________________________________________________________________________________
Q20 - Cutomizing transcation type is not listing in request change scope.
Maintain the copy control details in below path .
SAP Solution Manager Implementation Guide > SAP Solution Manager > Capabilities (Optional) > Change control
management > Standard confic > Chnage request Management Framework > Make settings for Change Transaction
type
maintain the Cutomizing transcation type details .
Thanks for your time.
Please share your ChaRM issues and solution in the forum. So it save more time to bug fix.
Rg,
karthik

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Products: sap_solution_manager Tags: management, request, charm, 7.1, change

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