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Launch Guide Di2510(f)/3010/3510(f)

The versatility virtuoso

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Launch Guide Di2510(f)/3010/3510(f)

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Launch Guide Di2510(f)/3010/3510(f)


Aperu:
Welcome to the Di2510(f)/3010/3510(f) the new communication
centers from Minolta. These new systems are going to be launched in
October 2003 targeting to replace Minolta-own placements like
EP2010/3010 and Di250/350 but also respective competitor machines
like Ricohs Aficio 350 or Canons GP 335.
We have lost a lot of dealers and their trust with the Di250/350 because
of technical problems. Even with the introduction of the Di251/351, this
circumstance could not be changed. Using a completely new design, a
new naming (4 digits instead of 3), and a completely new engine
concept, we will give a clear signal to the market: Minolta is back.
Among many new features, the following three areas stand out as
highlights of the machine:
The Central Imaging Platform (CIP). This brand-new controller
technology allows the various system functions such as copying, printing
or scanning to be controlled by just one CPU. While maintaining the
accustomed performance, the use of this all-in-one controller
considerably reduces the initial purchase price and makes the machine
much easier to operate.
Various new design features (e.g. tilt-able panel, machine status lamp,
simplified display, display enlargement, etc.) reflect the second highlight,
the Universal Design concept, which is being applied to all new product
launches with the aim of maximising the ease of use. The focus of
Minoltas efforts in redesigning their mid-market monochrome range was
on making life easier for the user, and not just improving the usability of
the machine. The result is that these new machines offer greatly
improved accessibility, especially for people with special needs. A panel
that tilts by up to 43 is good news for people in wheelchairs and
numerous other improvements such as transparent feeder rails, slanting
feeder labels, display enlargement, easy display-contrast regulation, new
panel and output tray colours, concave-shaped buttons, large feeder
handle and top-down access to paper cassettes will be welcomed by all
office users.
The third highlight is the embedded finisher FN-117 which allows any
of these machines sophisticated finishing functions (saddle stitch,
crease folding, corner stapling, punching, 100% duplex productivity, mail
bin finisher) to be retrofitted without altering their compact footprint.
As far as the serviceability is concerned, the major goal was to design
these machines as sturdy and reliable as possible. Many product
features known from Segment 4, like optical sensors and 3 rollers paper
take-up and electromagnetic clutches, can now also be found in the
Di2510(f)/3010/3510(f).
Finally a lot of features are available now which make sharing of
information easier like the fax gateway which allows an automatic
forwarding feature of received fax either to other fax destination or to
eMail addresses or even an archiving on an FTP server. More details
about it you will find by going through this document. Enjoy !


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Launch Guide Di2510(f)/3010/3510(f)
T Ta ab bl le e o of f c co on nt te en nt ts s: :
1 1. . T Th he e o of ff fi ic ce e c co om mm mu un ni ic ca at ti io on n c ce en nt tr re es s
1.1. Product Positioning
1.2. Market Trend
1.3. Attachment Ratios
1.4. First Shipment
2 2. . F Fe ea at tu ur re e S Se et t
2.1. Improvement Overview
2.2. Technical Improvements Di2510(f)/3010/3510(f)
2.3. Technical Improvements Pi3505e

3 3. . P Pr ri ic ci in ng g
3.1. Hardware Pricing
3.2. Running Costs
3.3. Click-per-x
4 4. . S Se er rv vi ic ce e
4.1. Service Strategy
4.2. CPP Tool
4.3. Training
4.4. Reliability Test & Quality Check



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Launch Guide Di2510(f)/3010/3510(f)

1 1 The office communication centres
1.1 Product Positioning
... with competition becoming keener all the time, you cannot afford to be inefficient in your office
communication especially in the most basic business unit of the small
or medium-sized workgroup. In this environment you can enhance
efficiency by introducing a versatile office communication centre for the
everyday tasks of printing and copying, effective finishing and sharing
relevant information ... [sales brochure Di2510].
This abstract reflects already the strategic positioning of the Di2510.
Surely this machine is not used for often copying or printing huge
volumes but small or mid-sized workgroups would like to count on its
flexibility in handling all kinds of office communication [e.g. copying,
printing, faxing, scanning, eMailing, sharing information].
In accordance to this targeted positioning also the hand motif is chosen. The two hands are a
synonym for the machine which can arrange, sort and secure many different communications
streams here shown as strings simultaneously like a real versatility virtuoso. Of course this
positioning is underlined by unique machine features:
PC Network Fax
Multiple interface support (parallel, USB, Ethernet, TokenRing*, Wireless*)
Real multitasking 64-Bit processor technology
Mail-bin finisher
Crease folding
Notice board function (Scan-to-HDD, Print-to-HDD)
IP Scan
LDAP / ABU support
Fax gateway function
iFax
PageScope Light
PageScope Cabinet 2.0

... in today s challenging economic climate no business can afford to be inefficient in its paper-
based communication processes printing, copying, scanning or faxing. Because time is money,

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Launch Guide Di2510(f)/3010/3510(f)
improvements in the productivity of such processes bring clear bottom-line benefits. And higher
productivity is precisely what you can look forward to from
Minolta s monochrome communication centres, the DiALTA
Di3010 (30 ppm) and the DiALTA Di3510 (35 ppm)... [sales
brochure Di3010 & Di3510].
As pointed out the Di3010/3510 are meant to be used especially
for larger copy or print jobs which have to be produced on
demand and finished in time. Also in that case the hand can be
seen as a synonym for the machine which has powerful features
the leverage effect of the wrench for copying even heavy
requests. So its a real power tool. Of course also in that case
machines unique features emphasis the message:
17 seconds warm-up time
Max. 2,520 sheets copy memory
Up to 70 scans a minute
20ppm A3 print / copy speed
150-sheet bypass
Up to 210 g/m paper weight
Real multitasking 64-Bit processor technology
Up to 100% duplex productivity
Transmit once - Print many
RIP once - Print many
RIP while Print
Envelope feeding
PageScope Net Care




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Launch Guide Di2510(f)/3010/3510(f)
1.2 Market Trend
The office communications industry has been transitioning in recent years, from handling paper
oriented documents to electronic data
management. Under these circumstances,
the volume of photocopies has experienced
a significant decline in 2001. In 2002 it
appears that the sales situation is more
stable again as the sales figures of 2001
could be at least kept.
Even so since last year there are significant
shifts of sales from one segment to another.
Shrinking the last years continuously
segment 1 gained importance again in 2002. Due to economical reasons many companies have
been forced to postpone bigger
investments [segment 2 and higher] and
decided to cope any actual need with low
budget machines [segment 1].
Nevertheless, as soon as the economical
turnaround is made higher sales in the
higher segments can be expected again.
How important it is for Minolta to be
successful with Di2510, Di3010 and
Di3510 can be easily understood by
analysing Minoltas market position in the digital b&w copier business.
Of course at a time some other competitors could offer already a more or less complete digital
product line-up and Minolta could not our market
position was understandable weak. But
astonishingly we could never catch up completely
since then as we are still just number 7 in the
digital market. On main reason for this weak
picture is the poor sales performance in segment 2
[20-39ppm] in which companies like NRG sell
double as many machines.




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Launch Guide Di2510(f)/3010/3510(f)
1.3 Attachment Ratios
The underneath shown illustration displays the expected attachment ratios of all main machine
accessories. The figures base on the long-lasting sales experience with Di250/251/350/351:

FN-117 40%
PK-6 16%
SK-1 4%
MK-1 3%
JS-203 5%
PF-124 27%
PF-210 18%
PF-122 45%
Simple Cabinet 10%
HDD-6 30%
Pi3505e 47%
Pi3505e/PS 3%
SU-2 15%
SU-3 1%
NC-4 60%
Centronics 5%

Two out of those product accessories are of particular importance: the finisher FN-117 and the
interface card NC-4. The FN-117 is important as there is no other finisher available so whenever the
customer would like to staple, punch, fold, mail-bin-sort or shift-sort either the FN-117 or the FN-117
plus any other finishing accessory is required. Besides the finisher also the interface card is of
multiple use. In case the user would like to print in the network, scan, fax directly from a PC or iFax
an interface card is required. With other words as soon as the customer opts for SU-2, SU-3,
Pi3505e, Pi3505e/PS or HDD-6 also a NC-4 has to be ordered.
Regarding the attachment ratios also two figures have to maybe further explained. The total
connectivity ratio of the print keys is planned to be 50%. Based on an average ratio of 36% with
Di251/351 this looks pretty high. Anyhow, due to the innovative controller board technology and its
very aggressive pricing a minimum achievement ratio of 45% should be possible. Finally, one might
wonder about the low plan figure for SU-3. Even if SU-3 compared to SU-2 offers excellent features
like PC fax or IP Scanning we do not believe in high sales quantities as its pricing is rather high.



100%
50%


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Launch Guide Di2510(f)/3010/3510(f)

1.4 First Shipment
The first lot of sample machines will be send to you end of calendar week 33. These machines are
meant to be for internal evaluation and launch preparations. The second lot of sample machines will
arrive in your local warehouse probably in calendar week 37. These machines can then for example
be used for sales and service training.
Based on the current plan the first customer shipment will be sent out by ME end of September. This
might be change if the sell-out of Di251/351 does not proceed like planned. As shown in the table
below basically all accessories will be available right from the beginning except Pi3505e/PS, HDD-6
and parallel port which will be launched one month later. Also in November a new firmware will be
available supporting LDAP
In January 2004 pull scanning via TWAIN drivers will be available. In fact pull scanning is already
possible right from the beginning as users can download scans from the data drive (HDD-6) to their
PC via PageScope Light. But in January 2004 TWAIN drivers will be released making pull scanning
directly into any scan application [e.g. archiving software, graphic program) possible.
The last addition to the feature set will be made in July 2004. At that time the feature user
authentication will be introduced. With this feature the menu settings [e.g. default screen, standard
scan resolution] can be personalised means after the entry of a personal ID number these individual
settings will be shown automatically.


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Launch Guide Di2510(f)/3010/3510(f)
2 2 Feature Set
2.1 Improvement Overview
In the table below key specifications of Di351/Pi3502 are compared with those of Di3510/Pi3505e:
Di251/351 Di2510/3510
Warm up Time 70 sec. 17 sec.
1
st
Copy Speed 5.8 sec. / 4.6 sec. 5.3 sec. / 4.8 sec.
Copier HDD No Yes (16GB shared)
Multi Bypass No Yes (150 sheets)
Std. / Max. Paper Capacity 750 / 3.250 sheets 1.150 / 3.650 sheets
Paper Weight 60 160 g/m 56 210 g/m
Monthly Page Volume (Average / Max) 11 k / 48 k
Drum Lifetime 67 k / 72 k 80 k / 100 k
Machine Life 760 k / 1.100 k
MCBV 26.9 k / 35.3 k 25 k / 35 k
MCBF (System) 37.5 k / 51.9k 48.5 k / 68 k
Pi3502 Pi3505e
PDL PCL5e / PCL6 / PS3
Interface Parallel / Ethernet (RJ45) Parallel / Ethernet (RJ45) / USB (1.1)
CPU IBM Power PC 603e (32Bit / 100MHz) PMC Sierra 5231A (64Bit / 233MHz)
RIP Once Print Many / RIP While Print No / No Yes / Yes
Printer Memory (Std. / Max) 16 / 144 MB 96 MB / 288 MB
Printer HDD 10 GB (only PostScript fonts) 16 GB (shared)
Scan-to-eMail Yes
Scan-to-FTP Yes (incl. URL notification)
Scan-to-HDD No Yes (incl. URL notification)
LDAP No Yes
TWAIN Scan No Yes
Keyboard Layout ABC QWERTY

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Launch Guide Di2510(f)/3010/3510(f)
2.2 Technical Improvements Di2510(f)/3010/3510(f)
Central Imaging Platform
The most important highlight of the machines is the Central Imaging Platform (CIP). A 64 Bit
233MHz MIPS CPU is working as a shared CPU
means printing, copying, scanning and faxing are
being processed on a common platform. This CPU
is capable of processing twice the number of tasks
than common 32 Bit RISC processors and the real
time OS of the Di2510/3010/3510 is also fully
supported. This common processing offers
enormous advantages like that print and scan
functionality is already incorporated into the digital
system which can be activated by a key chip. Moreover, the hardware (CPU, memory and HDD) is
shared by all functions which drastically reduces the price of the entire system. The installation time
necessary to use the Print and Scan function is very short (5 minutes).

FN-117 (Finisher)
The embedded finisher FN-117 is another highlight of the machine. As the finisher can be
embedded into the system and as hole punching and
stapling functions are performed in the horizontal
section, it only needs little space to be set up.
Besides there are not several finishers available but
one which can be modularly upgraded with hole
punching, booklet function stapling / center fold and a mail-bin sorting.

FR-19 (Document Feeder)
The feeder is also a completely new development which is extremely swift installed as no feeder kit
necessarily has to be mounted. Also advantageous is the new slit type feeder means less noise and
higher reliability in feeding in comparison to the old belt type. A mylar has been added to the
scanners slit glass in order to reduce the contact between the original and the glass - resulting in
less wear and tear of the glass (avoiding black lines on copies) and a reduced frequency of paper
jams. The exchange of the paper separation rollers and the paper feed rollers has been simplified as
well. In order to release them one simply has to press two clips and remove them.


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Launch Guide Di2510(f)/3010/3510(f)
Paper Feed / Paper Transport
A known source for malfunctions of Di251/351 is the paper take up. A spring is used in order to build
up tension for the paper feed rollers / take up rollers in the universal cassettes. If the customer
decided to use a different type of paper, the pressure given by the paper feed and take up rollers is
either too low or too high, which leads frequently to paper jams. In the new model, special paper
lifting motors are used to control the pressure for the paper take up, which eliminates this source of
error almost completely.
The paper feed rollers and paper separation
rollers of Di2510/3010/3510 consist of a new,
harder material which is designed to achieve
a longer lifetime (300.000 pages) leading to
the replacement of less PM Parts! The
sensors now controlling the paper transport
are optical instead of mechanical sensors like
in Di251/351. Such optical sensors are the better solution because the risk of damaging a sensor
when careless removing jammed paper is eliminated. Moreover, expensive electromagnetic
clutches, instead of conventional spring clutches are now used. Altogether, the integration of the
new sensors and clutches is on the one hand more expensive, but on the other hand a lot more
reliable [lower service costs !].
Fusing Unit
As far as this area is concerned, the achievement of a high paper path reliability was the main
criterion for improvements. When opening the vertical unit, the pressure of the heating rollers is
released immediately in order to make it easy to remove jammed paper. Should paper get stuck in
the unit completely and it is impossible to simply pull out the sheets then the separation area can
now be opened by 80. The fusing unit now contains a second heater lamp and thinner material for
the upper fusing roller. Both factors lead to a remarkably short warm-up time of only 17 seconds.
Other measures were also taken in order to avoid paper curl.
Consumables
As already in Di650/551, the toner for Di2510/3010/3510 is to be replenished from the front using a
slide mechanism. This makes toner replenishment very simple and can now even be performed
while copying or printing.
In order to keep the running service costs low, the well proven separation of consumables like the
drum, developer and developing unit has been continued. This means that each of these materials

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Launch Guide Di2510(f)/3010/3510(f)
can be renewed independently from the others. Also a warning message can be given in order to
inform the customer that the relevant consumable should be replaced!

Firmware update
Only flash ROM is used in this machine. The firmware itself is stored on a CompactFlash Card which
makes it possible to simply overwrite old firmware. A notebook (incl.
PCMCIA Slot) and a CompactFlash adapter card are the necessary
technical equipment for this process. Of course, the cards can be
transported when they are already programmed. This makes it easy to
upgrade the firmware of these machines, since no Notebook is
required then onsite. As there is now just one board being shared by
all main functions just one upgrade and one firmware is necessary for
both machine and print function.

An additional Dealer Fact File is issued which can be utilized for promoting the changes in front of
dealers or even customers.

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Launch Guide Di2510(f)/3010/3510(f)
2.3 New Features
2.3.1 Scan Function
Also regarding its scan functionality Di2510/3010/3510 is well ahead of their competitors. The
combination of scan-to-eMail/FTP/HDD and Network TWAIN as well as Scan-to-PC cannot be found
at any other competitor machine.

Scan to-eMail
It is now possible to name the file attachment and use different subject headings for a scanned
document. Moreover, a reply address can be sent as well, so that a recipient of such a document
can immediately reply with an e-mail to the sender. In order to communicate with the MS active
directories the LDAP protocol is implemented for easily browsing eMail addresses on customers
eMail server, without registering scan-to-eMail destinations manually at the machine.

Scan-to-FTP/HDD
In case of Scan-to-FTP 5 server addresses with 5 different subdirectories can be stored. So in total
there are 25 different FTP storage slots available. As far as Scan-to-HDD is concerned, 115 private
mailboxes in which documents can be stored, can be set up by everyone. Additionally, there is the
possibility to scan data to a public folder which is then available for public use as a kind of notice
board. Scan-to-FTP and also scan-to-HDD can be flagged with a Notification (URL) eMail in order to
be able to find the storage location more quickly. In a later stage we will introduce the Network
TWAIN driver, which basically pull those document which have been stored on the HDD directly into
an application. This feature can be compared with the Fiery Scan2 feature.

IP Scanner
With the SU-3, the Di2510/3010/3510 scanned documents can be stored directly into a specific
folder, determined by the user. The bundled software for controlling this process is necessary. The
communication is established from the PC, no other configuration is required on the system itself.

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Launch Guide Di2510(f)/3010/3510(f)
2.3.2 PageScope Cabinet 2.0
At the same time while launching Di2510/3010/3510 a new version of PageScope Cabinet will be
introduced. This new version has many always demanded features. The biggest improvements of
the version 2.0 have been listed
below:

Image enhancement
This is an image enhancement
software developed by Minolta and
now available as a new function
within PageScope Cabinet. This
software provides fully automatic image such as de-sewed or de-sparkle (required to perform OCR),
but also brightness and contrast can be managed without involving any additional application.

FTP server function
PageScope Cabinet can function as an FTP server. Therefore, it can receive document files directly
from devices connected through the network and data from Minolta multifunctional products. The
PageScope Cabinet FTP server function cannot be used if another FTP server is installed on the
computer, for example, if the Internet Information Server program package for Windows 2000
includes an FTP server.

Import from a mail server
PageScope Cabinet can be set to periodically check the mail server for incoming eMail messages. If
new eMail messages are on a mail server, the eMail message text or the attached file can be
imported into a specified folder. In addition, the text from the eMail message can be saved as a text
file, and the message text followed by the attached file can be saved as a combined file.

Import from a monitored folder
PageScope Cabinet can be set to periodically monitor a specified folder. When files are added to the
folder, the file is automatically transferred to another maybe personal folder.

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Launch Guide Di2510(f)/3010/3510(f)
PageScope Cabinet plus
In addition to the free of charge version of PageScope Cabinet we will be able to offer the
chargeable version PageScope Cabinet plus. This package basically will contain the PageScope
Cabinet 2.0 + PDF converter tool + ABBYs FineReader OCR software for a very aggressive price!
So in addition of all the functionality which is provided in the free of charge bundled version, for
those users which has needs for generating PDF files or convert scanned images with the award
winning ABYY FineReader 6.0 OCR software. This professional OCR provides unsurpassed
accuracy of recognition, excellent layout retention, unmatched productivity. FineReader has been
elected the winner in over 70 tests world wide.

2.3.3 Fax
The DI2510f/3510f offers completely new possibilities as far as fax handling is concerned. Eight
different Terminal Sender IDs (TSI) can be assigned which make it possible to customise the system
within a workgroup. There is also the option to block unwanted stations (junk fax feature) means a
fax reception from these stations will be refused.

Fax Gateway
The Di2510f/3510f deserves its name Communication Center due to its manifold possibilities to
archive and distribute documents. A received Fax/iFax for example, can be printed out immediately,
forwarded to another fax machine or be stored on a FTP server or its own HDD. Such Fax/iFax
documents can even be sent as PDF or TIF via eMail. If desired, all these combinations can be
selected at the same time. As far as the iFax functionality is concerned, no dedicated Fax version is
necessary.

Network PC-Fax
If Di2510f/3510f is equipped with a SU-3, it will be possible for the user to send them as network fax.
This function can be used by any number of users.


2.3.4 Print
The reference printer for the Pi3505e or 3505e/PS is the HP LaserJet 8150. The Di2510/3010/3510
are capable of switching between simplex and duplex operation within a PCL5e print job from
different trays with different copy numbers. The Pi3505e also supports both RIP Once Print Many
as well as RIP While Print and not only Transmit Once Print Many.

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Launch Guide Di2510(f)/3010/3510(f)
One additional new feature is reprint. It allows a swift reprint of already transmitted print jobs as no
transmission and spooling is necessary again ! As soon as the hard disc is installed it can be also
used a kind of notice board: form sheets, newsletters, announcements etc. can be printed directly
to the HDD and can be printed on demand !

2.3.5 Page Scope Light
In contrast to our competitors, PageScope Light offers different access levels. The software aims at
users who want to manage and/or delete their print/scan jobs and who want to obtain information
about the consumable status of their system. It also aims at the administrator level where network
settings or even the configuration of the entire machine can be changed. All copier, fax and printer
settings can be made with PageScope Light without being personally in front of the machine.


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Launch Guide Di2510(f)/3010/3510(f)

3 3 Pricing
3.1 Hardware Pricing
Taking a typical configuration for a office environment [machine, feeder, finisher, large capacity
cassette, printer controller, NIC] the
Di2510 is approx. 23% lower priced than
Di251. Below you find a list of items with
further most significant price reductions:
Machine -23%
Duplex Feeder -26%
Cassette cabinets -16%
Finisher -28%
Controller (incl. NIC) -17%
Scan - 24%
The Di2510 does not just look attractive
in an internal price comparison but also in competition with key competitor machines like Canon
iR2200, Ricoh Aficio 2022 and Konica
7022.
Comparing those competitors with
Di2510 in above mentioned
configuration Ricohs Aficio 2022,
Canons iR2200 and Konicas 7022 are
by far the most expensive devices in this
speed range.
The sound cost advantage gets even
more strong considering that those
competitors are only 22ppm models, which means less productivity for a higher price !


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Launch Guide Di2510(f)/3010/3510(f)
3.2 Running Costs
In todays challenging economic climate no business can afford to be inefficient in its paper-based
communication processes printing,
copying, scanning or faxing. Because
time is money, improvements in the
productivity of such processes bring
clear bottom-line benefits.
The illustration at the left side shows the
different TCOs and their trend in
dependence to the monthly page
volume based on a 60 months leasing
contract. In between 6k to 26k all three
models have basically the same running
costs.


3.3 Click-per-x
Below it is shown that the calls related to prints have to be rated lower than those related to copies
as neither the feeder nor the scanning section is involved in printing. This leads to a higher MCBV
and lower running service costs. Moreover, print jobs usually are larger than copy jobs which leads
to a higher paper path reliability on the one hand and to a longer lifetime of the drum and starter on
the other.
It was often requested in the past to
integrate a scan counter to the copy /
print counter in order to be able to
charge the different functions
individually. The illustration clearly
shows which sections demand which
service effort. Especially scanning
requires rather high service efforts
especially for cleaning and changing PM
parts. Using the Di2510/3010/3510 (and
succeeding products), it will be possible to charge these costs directly.




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Launch Guide Di2510(f)/3010/3510(f)
In order to meet your requirements fully we extended the CPP Tool by a new reporting area: Click-
per-x. With this new input interface it is possible to calculate different volumes for the individual
functions independently from each other. This puts the service organisation into the position of
creating new business fields and to generate additional service turnover. Please refer to chapter 4.2
CPP Tool for further details.


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Launch Guide Di2510(f)/3010/3510(f)
4 4 Service
4.1 Service Strategy
We have lost a lot of dealers and their trust with the Di250/350 due to technical problems. Even with
the introduction of the Di251/351, this circumstance could not be changed. Using a completely new
design, a new naming (4 digits instead of 3), and a completely new engine concept we have to
overcome our weak sales figures in segments 2 and 3 absolutely.
The design of Di2510/3010/3510 is almost completely based on a Service Free concept. There
are basically two ways to develop a new engine concept: The first one is to take cheaper parts and
materials and to put more effort on replacing cycles during preventive maintenance. The second one
is to take highly reliable parts and let them run the whole engine life (with some cleaning actions).
The designers of Di2510/3010/3510 decided to go for the second way: A very sturdy design (lots of
metal instead of plastic), user friendly and more expensive (but more reliable) parts and materials in
order to reduce the total number of PM parts and ensure a high uptime. On the other hand, this
concept requires more attention and skills during the set-up/installation because more adjustments
are necessary to ensure an accurate working. It will not be possible to carry out the installation
procedure by low skilled people (e.g. logistic forwarding agencies).

4.1.1 Paper Jam
Some options of the Di2510/3010/3510 need special attention during installation as far as
adjustment is concerned. The feeder AFR-19 and finisher FN-117 are to be adjusted accurately in
order to perform flawlessly. As paper jams are one of the most frequent reasons for service visits, an
important source of error can be excluded here. An introduction on how to remove a paper jam is
absolutely necessary for the customer. Minolta has recognised this problem and has extended the
troubleshooting chapter in the operator manual. It starts at paper handling and ends with a
troubleshooting procedure in which the customer can find an illustrated manual on how to help
himself with specific problems.

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Launch Guide Di2510(f)/3010/3510(f)


As the illustration shows, about 70% of all service calls on the Di251/351 have been recognised as
paper feeding problems (paper take up
/ fusing section and original miss-
feeds). Especially this area was
obviously improved and we can expect
less calls for this kind of problems.
New features have been applied to the
system in order to cope more customer
requirements. There's nothing a
Service Engineer likes more than
going out solving a service call for jammed paper by simply putting in out some fresh high quality
paper, and also showing the operator proper care & handling of that copy paper. Easy Job but
expensive !

4.1.2 User Education
It is a fact that 80% of all paper jams occur either due to inferior paper quality, poor paper condition,
or an operator related problem and have nothing to do with the performance of the machine itself.
Regarding paper quality : paper quality is crucial to the copier for preventing paper jams and
achieving good copy quality. Often, uneducated operators think that "paper is paper" and why spend
more money per ream than necessary. User Education means cost avoidance !

4.1.3 Meter Reading
Meter readings gain always more importance in the organisation since only the direct calculation of
the actual paper volume can
increase the cash flow. There are
four ways to obtain readings from
the counters: The first is directly
from the LCD Panel of
Di2510/3010/3510, separated into
total, copies, prints and scans.
The second possibility is
PageScope Light. The third way is PageScope Netcare and the fourth is the Page Counter Utility.
Using this small software tool it is easily possible to gather counter readings from all Minolta
products (incl. Minolta QMS) as long as they are connected to the customers network. This



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Launch Guide Di2510(f)/3010/3510(f)
procedure would make it unnecessary for the customer to actually walk up to each individual
system. The simple push of a button is enough to gather all counter readings and to either export
the results into Excel or to send them as fax.

4.1.4 Page Volume:
The attachment of a print controller by itself does not guarantee a high page volume. The main
selling argument for a centralised system is the relief of local printers. Since the users do not easily
turn away from their familiar local printers, an introduction to the system is necessary. In order to
effectively increase the page volume the following steps should be followed when setting up a
system at customer site:

Installation of the printer driver:
Each client should have the Minolta printer driver installed as default in order to make sure that the
customer is actually using this as default output device.

Introduction of printer driver:
In order to make full use of the system with all its features, it is necessary to explain the customer
the printer driver and the benefits for the different settings in detail.

Easy Set:
Although the user interface offers a good overview about all features of the driver, some customers
feel swamped over by the multitude of selections that can be made
in the printer driver properties. In an interview with the customer,
information on his most frequently used applications (booklet,
duplex, punching, stapling) should be gathered and the
corresponding settings can then be saved using the Easy Set
function of the driver. Once completed, the user would then only
have to select the desired function (as a pre-set) and all settings that
are stored with this function would be automatically recalled Easy Set!

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Launch Guide Di2510(f)/3010/3510(f)
4.2 CPP Tool
Introduced at the time of launch for Di551 and Di850 the CPP tool is once again improved in order to
ease the use for calculating the service running costs. The tool mainly is divided into 5 different
spreadsheets which inform on one hand about the average running cost for the service organisation,
but on the other hand it will enable you to calculate individual contracts very easily.
Basic Conditions: At this worksheet all basic conditions should be filled in. By clicking on TAKE IT!
you will get the recommendations of ME, based on
our experience and/or data given from Japan
regarding: contract conditions, toner coverage,
reliability data, repair time and the labour cost. We
newly added the possibility to enter a profit value
(separately for spare parts and consumables)
related to the service margin which should be
achieved from each service organisations.
However if dedicated prices should be handled
individually, this can be done as well. Finally the
toner consumption, based on coverage ratio, can be handled as well.

Detailed Conditions: In this sheet you will enter the attachment ration of each option. By clicking on
TAKE IT! you will get the recommendations of ME based on the European forecast. If you would like
to handle the consumable and spare parts prices individually you can click on the hyperlinks and
adjust each dedicated article numbers item by item.

CPP Calculation: This sheet provides you with the overall prices related to labour cost, consumable
cost and spare parts cost. On the upper area (Cost Price) you will find the cost per page based on
internal labour cost without any spare part / consumable profit The lower area (List Price) indicates
the CPP based on your local adaptations including: external labour cost, spare part profit and
consumable profit. This time we separated a those cost into copier configuration and printer/copier
configuration. For more details, please see chapter 3.3 Click-per-x

Service Reporting: On this page you will find the total service cost which you spent, the service
turnover and the service profit which will be generated. If your local data differs from the original
ones you will get an indication here. The tool will give the overall win / lost situation. This worksheet
should be used for the review stage of reliability data working time etc. We would like to ask you to


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Launch Guide Di2510(f)/3010/3510(f)

regularly check this situation locally in order to prevent any loss on service profit without any
recognition.

Click-per-x Reporting: This spreadsheet will provide you with the information of charging individual
functions such as print, copy and scan. By changing the monthly volume and the print ratio you will
get individual prices for individual functions. Finally you can compare the contract service turnover
by charging the CPP in a standard contract, versus by working on the 'Click-per-x' contract.

4.3 Training
Minolta Europe offered class room trainings on this new machine. The initial
trainings took place at CW 27/29/32 2003 and took 3 days. In addition to this, a
WBT (Web Based Training) will be offered in order to enable your local staff to
support and train this new engine concept.
The Di2510/3010/3510 is very similar to the Di251/351 as far as the structure of
the service menu is concerned (90% identical). Therefore, those technicians who already have field
experience with the Di251/351, only need an update for the new service settings which can be
accomplished using a 1,5 day class room training and the WBT for the Di2510/3010/3510.

4.4 Reliability Test & Quality Check
From a customer satisfaction viewpoint, infant mortalities are unacceptable. They
are caused by defects designed into or built into a product. Therefore, to avoid
infant mortalities, the product manufacturer must determine methods to eliminate
the defects. Appropriate specifications, adequate design tolerance and sufficient
component derating can help, and should always be used, but even the best
design intent can fail to cover all possible interactions of components in operation. In addition to the
best design approaches, stress testing should be started at the earliest development phases and be
used to evaluate design weaknesses and uncover specific assembly and materials problems. The
failures should be investigated and design improvements should be made to improve product
robustness. Such an approach can help to eliminate design and material defects that would
otherwise show up as product failures in the field. That is why Minolta Europe will very much focus
onto the initial stage of Di2510/3010/3510 and carry out several actions to ensure a proper product
quality. For a dedicated number of machines (based on MIL STD 105e) we will start a quality check
(so called Spot Check) at Bremen warehouse as soon as the first shipment has arrived.

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Launch Guide Di2510(f)/3010/3510(f)
In addition to that, the already known tool FIRs (Field Information Reporting DB)
should be utilised for 6 months from sales start. Within this database we will
collect each problem description at the installation and after, as well as isolated
potential problems in order to provide suggestions or solutions for non-solved
problems. In parallel we will initiate a reliability test for a couple of units. Purpose: Finding the
Serious Quality Problem and giving the feedback on this to Engineering Div. & Quality Control
Div./MO in order to solve the problem promptly, already during the production process to avoid
modifications later on in the field.