847 452-2329 Phone

rand.gloger@mindspring.com E-mail
Greater Chicago, IL.

Rand Gloger
Target Roles

Competencies
Proficiencies


Director Operations / Regional Manager / Vice President Sales


<Financial Operations> Over 20 years of strategic planning, P&L evaluation and oversight
with decisive inventory, expense, and shrink control accountability including over 15 years
of successful multi-store traffic and profit growth. Strict. measureable risk management

<People> Extensive associate recruitment, training, coaching and mentoring. Passionate about
hiring right the first time, associate and management training, succession planning, motivation,
and personal growth.

<Operations> Over 15 years consistent success growing traffic, sales, margin, profits, with sound
expense control , and team development in a multi-store leadership and manager capacity.

<Sales> Over 15 years as a sales manager servicing retail and institutional accounts, building and
growing an effective national commissioned sales organization, designing new product designs
and specifications, sourcing, QC, QA, import and export, in-store POP material design, advertising.

<Leadership> An inspiring business leader who resolves opportunities by being respectful of
the individual, approachable, fair, and decisive while holding each associate accountable for
their personal performance to exceed the companys expectations.

<Planning> Over 25 years of diversified experiences include strategic planning, store startup
and development, merchandise assortment and space planning, complete back to front door
operational discipline implementation, and all facets of inventory control. Changed the business
model of a store front retail / wholesale business to become the international sales and market
maker in our industry.

<Relationships> Interactive business relations with regional, national and international accounts
through effective communication and win/win collaboration with senior and executive level
management.

<Facilities> Lead site selection and lease negotiator. Responsible for the total facilities
maintenance of company owned and leased facilities throughout greater Chicago, IL. and
Milwaukee, WI.




















Successes
and
Impact




























2008 -Present Store of the Future, LLC Chicago, IL
Managing Director / Principal

<Entrepreneur> With 8 other retail category specialists in all aspects of retail
management and leadership, built a company that consults and advises retailers, specialty,
small box and mid-size businesses in specific efficiency and profit building projects from sales
training to expense control to sourcing and space allocation, visual merchandising, from legal
opportunities to loss prevention and risk management.

<Inventory> Guided national franchise retailer to re-examine and re-assort their specific
departmental offerings to improve inventory turn while improving (7.2%) YOY profit margin
through full service to the customer training and role playing strategy. This also served to
improve customer satisfaction metrics to a 37% increase.

<Sales Training> Created an industry specific training program derived from the metric
measurements of the effectiveness of in - house sales performance for a national big box
chain specialty electronics retailer. This resulted in a profit margin improvement of 13%
against the previous years performances in a down trending market.

<Operations> Consulted with a franchise retailer to eliminate the location cost and oversight
of a warehouse by improving the efficiencies of the local stores to manage those functions.
This improved delivery efficiency raising customer satisfaction metrics.

<People> Personally directed a store level, measured culture change project with a large,
national retailer with proven immediate measurable successes in sales, traffic, KPI and
customer satisfaction metrics.

<Logistics > Currently working with an international retailer to improve their warehouse
efficiencies and distribution in their fastest growing market (South America).





2010-2012 Sears Holdings, Corporation Chicago, IL
Store General Manager

<Entrepreneur> This was part of a Store of the Future, LLC on premises, project.

<Leadership> Oversaw the management of a full line Sears Department Store in inner city
Chicago, occupying 3 levels, leading 120 associates and coaching 11 specialty managers.

<Sales> Grew 79
th
Street location to a top performing store with comp sales increase. 10.6%
YOY, 14.9% ahead of the company 13.1% ahead of the South District, with a profit margin
increase (from 27% to 32.7%).

<Risk Management> Reduced shrink in first year from 4.7% to 0.5% through associate
awareness and award system. Second year shrink performance improved to 0.37%.

<People> Largest YTD customer service score (CSAT) improvement in South Chicago District
2011 and YTD 2012 (from 66% to 79%).

<Training> District Coach for Customer Service training and Process improvement.

<Coaching> District Coach for Soft Lines and accessory performance and visual merchandising.

<Financial> Complete operational, P&L responsibility and accountability.

<Operations> Measurable successes due to the disciplines of my core competencies.








Successes
and
Impact












More

























2003-2008 Family Dollar Stores Chicago, IL
Area Operations Manager

<Leadership> Oversaw, led and managed the day to day operations of 23 70 high volume
($15M - $53M)Dollar-format stores in inner-city Chicago.

<Financial> Overall strategic planning, P&L, forecasting, budgeting, execution, oversight and
accountability.

<Mentoring> One of the companys 5 national training managers for district managers and newly
promoted area operations managers for the Chicago, Milwaukee, Atlanta and Memphis markets.

<People> Oversaw the succession planning to recruiting, staffing, training of the entire 500 +
person staff. Succession Planned / Trained / mentored 7 store managers to ascend to a district
manager position.

<Satisfaction> On a scale of 10, drove customer satisfaction levels via secret shopper level to
9.8 rating on 1-10 scale.

<Profits> Recovered additional $382k in shrink improvement 2008 after $424k in shrink
improvement in 2007.


Surya Carpet, Inc. Secaucus, NJ
National Sales Manager

<Sales> Increased annual sales from $1.1million to $16.2 million in first two years concurrently
adding $2.9 million additional profit to the corporate bottom line. Ultimately, took the companys
sales to $100M and net profit (after all expenses) to 13% of sales.

<Entrepreneur> Created and developed a new business adventure (institutional) for the corporation
that delivered an additional $3.2 Million to the corporate profit.

<Leadership> Hired, trained and managed 11 commissioned sales agencies across the U.S. / Europe.

<Executive Collaboration> Personally developed and maintained national account Big Box,
department store, home center account client base in the U.S., European and Canada.

<Profit> Complete P&L forecasting, strategic planning and oversight responsibility and
accountability.

P.G. Berland Paint & Wallpaper Chicago, IL
General Operations Director / Vice President

<Leadership> Hired to re-assort and re-merchandise the companys 23 retail stores and 14 leased
departments in Illinois and Wisconsin to profitability and ultimately for sale.

<Profits> Brought the company to permanent profitability in 120 days by reducing office staff,
establishing in-store sales training and sales floor etiquette, and holding store managers accountable.

<Operations> Set disciplines for all facets of strategic planning, merchandising, P/L oversight, hiring
and company operations.

<People>Leading a team of 4 managers, created companys Human Resource department and policies.

<Human Resources> Established job descriptions and performance review guidelines for all
associates both office and store level.

<Process Improvement> Organized and implemented the development of the corporate guide for store
operations and processes.

<Negotiation> Negotiated final sale of the company to The Sherwin Williams Company, Cleveland, Ohio.




More







Education



Jewel / Osco Drug, Chicago / Oak Brook, IL
Grand Bazaar Store Director / Buyer (Seasonal and HBA)

<Operations> Store Director for the first grocery and full line hard line /soft line / HBA
supercenter in Chicago

<People> Coached and mentored the other two Store Directors to assume leadership in their
stores as they were opened.

<Inventory> Calculated and set up the matrix for OTB and sell through of seasonal products to
reduce markdowns and clearance boosting category GP by 16%.

<Sales and Collaboration> Created the relationship with HBA cosmetic vendors to sales train
and measure adjacency sale efficiency in that department.




University of Illinois Chicago, IL
Baccalaureate of Arts Majoring in History.

University of Chicago Chicago, IL
Master of Business Administration Specializing in Market Management.