FRANK W.

CHRISTIAN
LA QUINTA, CA 92253

EISENHOWER MEDICAL CENTER

Statistical Quality Engineer/Business Intelligence Analyst

C: (760) 668-0206
E: fwchristian@dc.rr.com

19931995, 20042014
Rancho Mirage, CA

Provided statistical expertise in data development and analysis to support facility/state/national reporting,
regulatory requirements, and quality initiatives.
Identified and resolved issues regarding lack of interoperability and integration across disparate data-collecting
platforms.
Developed measurement capabilities for requested metrics, regardless of whether the metrics could be derived
from existing software platforms or custom-created in Excel.
Designed, developed, and disseminated and provided training on reports including:
Quality Council Reporting Created >100 quarterly and monthly reports; collaborated with nursing
managers, directors, and IT technicians to ensure optimal usefulness.
Examples: process improvement and information for mandatory Joint Commission, CMS and state
reporting requirements (medication errors, national patient safety goals, risk management, infection
prevention and nursing director goals)
External Agency Reporting Coordinated with perfusionists, technicians, nurses, product line managers,
information systems programmers, surgeons and physicians to complete 100% on-time reporting.
Managed uploading of open heart surgery data for Society of Thoracic Surgeons (STS)
Oversaw uploading of Percutaneous Coronary Intervention (PCI) and Implantable Cardiac Defibrillator
(ICD) data for the American College of Cardiologists (ACC) registries
Managed the uploading of data for California Coronary Artery Bypass Graft Outcomes Reports
(CCORP), CMS Carotid stent reporting, CMS Core measures, and Joint Commission Stoke Reporting.
Automated state-mandated CCORP reporting using data already collected for STS, saving 20 manhours per report.
Troubleshot and resolved CMS Core Measure transmission problems to meet Core Measure
Reporting Requirements and deadlines.
Created and automated a combined monthly and quarterly report to monitor 15 areas of compliance for
Quality Council Reporting, Joint Commission Stroke Certification and State of California Reporting.
Patient Satisfaction Administration Created and managed daily uploads as well as weekly, monthly and
quarterly reports for both inpatient Hospital Consumer Assessment of Healthcare Provider Services (HCAHPs)
and all outpatient facilities operating under the umbrella of Eisenhower Medical Center.
Coordinated with inpatient and outpatient nurses, managers, directors, physicians and administrators to
provide patient satisfaction reports used for decision-making.
Trained > 100 people (technicians to organizational VPs) to monitor their returned surveys, develop
their own patient satisfaction reports from the vendor online reporting system and have them
automatically emailed as needed.
Ongoing Physician Periodic Evaluation (OPPE) Created a manual system, then upgraded to an
automated reporting system, to meet Joint Commission Ongoing Physician Periodic Evaluation (OPPE)
requirements. Coordinated with medical staff, information systems programmers, and nursing managers.

MSJ CORPORATION
Director Quality Measurement

1999-2004
Rancho Mirage, CA

Developed, automated and managed a nationwide, Joint Commission-required Outcomes Measure System
for >50 chemical dependency facilities.
Designed, developed and automated data measurements, providing monthly reports to each facility.
Provided Statistical Process Control (SPC), comparative quality measurements, accreditation
consulting, networking, multi-facility problem solving and new-measure development.
Reduced facility data entry time from >3 hours to <1 hour while reducing cycle time on report
generation to <20 minutes, contributing to a profit margin on the product line >100%.
Supported the Betty Ford Center with quality measurements and state reporting requirements.
Reduced cycle time for Betty Ford Center monthly reporting to <15 minutes, saving >300 man-hours
annually.

TAYLOR MADE GOLF

Senior Quality Assurance Engineer/Supervisor

19951999
Carlsbad, CA

Provided QA engineering support with new product evaluations, First Article Inspections, supplier monitoring
and production line support for putters and irons.
Automated data collection on customer returns, daily production, supplier internet electronic data
interface, First Article and qualification reporting, saving >1,700 man-hours annually.
Supervised 2 leads, 1 tech and 7 auditors in support of receiving inspection, final inspection, assembly
process monitoring and monitoring customer returns; supported annual sales goals >$250 million.

INDUSTRIAL TOOLS INCORPORATED

Senior Quality Assurance Engineer

1993
Ojai, CA

Provided QA Engineering support for supplier control, fabrication, Material Review Board (MRB), QC Inspection
and metrology, product assembly, corrective action and customer relations in the production of high-precision
machine tools for metal/composite cutting and grinding in support of the Disk Drive Industry.
Developed and implemented on-line SPC on Seagate transfer tools and Dastek wafer grinding, resulting in
greater than Six Sigma process capability, while reducing costs by >15%.

ITT AEROSPACE CONTROLS

Senior Quality Assurance Engineer

19901993
Burbank, CA

Provided QA Engineering support for fabrication, MRB, supplier control, product assembly, corrective action
and customer relations in the production of commercial and military aerospace electromechanical valves.
Developed and implemented a Supplier Certification program that reduced incoming inspection by 40%, saving
an estimated $175,000 annually.
Contributed QA expertise to the Total Quality Management Steering committee, which reduced indirect costs
by 25% over 2 years, saving $3 million annually.

TEXAS INSTRUMENTS (TI)

High-speed Anti-Radiation Missile (HARM)

19821990

HARM Supplier Quality Engineer

Stoughton, MA and Oxnard, CA
19881990
Represented Texas Instruments to suppliers in the northeast United States and California.
Coordinated inter-company efforts on quality functions.
Supported manufacturing on electromechanical and RF/hybrid components.
Coordinated extensive revision of supplier automated test equipment software for electromechanical gyroscopes,
alleviating US government concerns about test validity while reducing cycle time from 10 working days to 2.
HARM Quality/Reliability Engineer/Site Manager
Brigham City, UT
19851988
Managed all aspects of Quality/Reliability from start-up through production to final step before delivery.
Created internal quality and testing procedures from scratch, to ensure the missiles would be built to specs and
revenue would be received; disseminated and enforced those procedures to contractors.
Trained Thiokol personnel to build, test, sell and ship HARMs per TI and U.S. government requirements.
Completed all 27 monthly deliveries on >1500 missiles on time with no government Quality Deficiency Records,
ensuring full receipt of revenues for work done: 160 missiles/month; revenues > $25 million.
HARM Metal/Plastic Fabrication QA Engineer
Lewisville, TX
19821986
Developed, implemented and enforced quality requirements for the HARM program at plants in north Texas.
Coordinated the efforts of manufacturing, quality and government personnel in quality problem solving.

US AIR FORCE

B-52 Copilot

March AFB, CA

19771982

EDUCATION

MS Engineering Management
BS General Engineering / International Affairs

Southern Methodist University

U.S. Air Force Academy

SPECIALIZED
TRAINING

Taguchi Design of Experiments

1990
Customer Satisfaction & Measurement 1993
Deming Total Quality Management
1994

Advanced SPC Training

Clinical Improvement Training
Advanced Lean Training

SOFTWARE
PROFICIENCY

Microsoft Excel Advanced

Microsoft Access
Microsoft Word
Press Ganey Online
GE Centricity Reporting

Midas Care Management

McKesson Performance Manager
McKesson Business Insight
McKesson Star Database
Truven Online Reporting

2001
2009
2013