MARCY AGUIRRE

Menifee, CA 92586
Marcy.Aguirre2014@gmail.com

951.249.4292

www.linkedin.com/in/marcyaguirre

SALES / MARKETING SUPPORT GLOBAL CUSTOMER SERVICE PROFESSIONAL

Promote Revenue Growth with All-Inclusive Customer Management, Enabling
Sales Team to Focus On and Close New Business
Recognized by customers as strong advocate, proactively managing order fulfillment processes by leveraging
system knowledge and internal global relationships to quickly diffuse potential issues and negotiate successful
solutions. Trusted liaison to internal departments, providing customer input to financial planning, product
offerings, pricing guidelines, and operational performance, legal compliance, aligning business strategy to
market demands.
Enjoy working in global community and resolving urgent issues through continued after-hours support and
availability. Adaptable quick learner, knowledgeable on extended sales channels. Expert at tracking servicerelated issues, identifying root causes, business objectives, and working cross-functionally to resolve systemic
issues with ordering, processing, pricing, and contracts. Areas of expertise include:
Inside Sales | Order Processing | Forecasting | Pro-Active Alert of Factory Issues to Teams & Customers
Compliance to Quote | POS Analysis | Ship & Debit Analysis
CRM Administration-Tracking | Commission Processing

PROFESSIONAL EXPERIENCE

ARTESYN TECHNOLOGIES, Carlsbad, CA

2010 2014

Manager, Senior Customer Support Rep

Served as primary liaison for Tier 2 accounts in medical field, working direct with factories on forecasts, orders,
schedule confirmations and production-related issues. Kept extended sales teams informed of all activities.
Worked with internal teams on new program quotes, quote renewals, contracts and NDAs. Coached sales teams
on CRM program entry and tracking. Ordered factory samples when required.

Ensured all issues were addressed on new programs prior to move into sales funnel by providing required
samples, safety certifications and collaborating with marketing team to complete quotations.

Ensured consistent use of protocols with internal factory teams and improved turnaround time on expedite
requests by mentoring peers with best practices in all aspects of Customer Support Rep position.

Guaranteed compliance and enhancements to processes, analytics and reports through ongoing
collaboration with Marketing and QA teams.

Guaranteed 24-hour turnaround on new quotes and quote renewals by ensuring that requested quantities,
price breaks, target price, competition model / price, product lead times and Inco Terms were loaded
accurately in customer relationship manager (CRM) tool.

Grew existing business 12%+ over past 5 consecutive years by providing timely product samples with
required specifications and providing on time delivery on current business.

MARCY AGUIRRE

Marcy.Aguirre2014@gmail.com

EMERSON NETWORK POWER, Carlsbad, CA

PAGE TWO

2007 2009

Business Development, Strategic & Standards Group

Managed primary liaison of tier 2/3 channel including Account Managers, MSRs and Distributors. Trained on
business processes. Provided reports including sales analysis and sales funnel / opportunity reports. Managed
sales territories, setting up some continuity between territories and metrics to measure activity levels. Managed
POS including automation of reporting, ship / debit automation, and commission processing.

Enabled timely purchase order submittals by enhancing CRM sales forecast and automating data out of
Crystal reports.

Improved distribution quote process, saving valuable marketing resources, by setting up interface that
uploads and populates Oracle Quote template.

ASTEC AMERICA INC., Division of Emerson

2002 2006

Manager, Systems planning and business development

Managed team of 4 of subcontractors, reviewing / approving proposals and statements of work. Conducted
workshops and chaired meetings for CRM track and maintained project plans. Created and published business
process documentation and training materials. Developed Crystal Reports for CRM users. Traveled globally to
train end-users on Oracle CRM modules: Sales On Line, iQuoting and Sales Off Line. Mapped requirements from
legacy systems / processes to CRM tool.

Increased efficiencies and made automation possible as business expert by recommending continued system
enhancements.

Enabled accurate comparison of data results by creating online sales automation portal that integrated 3
unique legacy systems.

Ensured user adoption by providing timely and effective customer support to community.

RELATED EXPERIENCE
ASTEC AMERICA INC., Carlsbad, CA
Manager, Inside Sales

TECHNICAL SKILLS
Proficient in Microsoft Work, Excel, Power Point, Oracle, Forecasting, Point of Sales Reports and Analytics
Rosettanet Program Registrations