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Planning the upgrade - BMC Remedy IT Service Management Suite 8.1 - BMC Documentation
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Upgrade paths
Note
You can upgrade directly to BMC Remedy ITSM 8.1.00 from BMC Remedy ITSM 7.0.03 patch 009, or a later version.
If, however, you are upgrading from a version earlier than BMC Remedy 7.0.03 patch 009, perform one of the following actions:
Do a fresh installation of BMC Remedy ITSM 8.1.00 and migrate the data.
First upgrade to BMC Remedy ITSM 7.0.03 patch 009 and then upgrade to 8.1.00.
You will be using one of these upgrade paths to get to the latest version of BMC Remedy ITSM. For each starting version, you must ensure that all components are the
correct versions.
Upgrade path
Description
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Upgrade Path 2: From
version 7.6.04 or later
Planning the upgrade - BMC Remedy IT Service Management Suite 8.1 - BMC Documentation
If you have already created overlays, you can directly upgrade each component to the latest version. The Best Practice Customization
mode of BMC Remedy Developer Studio ensures that all customizations are saved as overlays.
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Upgrade phases
At a high level, the upgrade process is split into the following phases for better planning. These phases are valid for both upgrade paths:
Upgrade phase
Description
For this phase, you must plan to ensure that you have prepared the entire environment for a successful upgrade.
See Planning preupgrade readiness tasks.
Phase 2: Upgrade
For this phase, you must consider the upgrade sequence and upgrade type.
See Planning upgrade tasks.
Phase 3: Postupgrade
For this phase, you must plan for postupgrade tasks such overlay reconciliation, performance optimization, and sanity testing.
See Planning postupgrade tasks.
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Additional information
See:
Downloading the installation files to upgrade
BMC Remedy ITSM Suite components and installers
Executing the BMC Remedy Configuration utility for overall health check before
upgrade
You must perform the backup before you install each component.
Backing up all of the customizations. You must export the customizations from
Developer Studio
See Exporting objects. (This topic will open from the BMC Remedy AR System
8.1.00 space).
For detailed information about preupgrade readiness tasks, see Preparing for upgrade.
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The type of upgrade that you perform depends on which of the following scenarios describes your situation:
Situation
Additional information
You are upgrading with overlays already implemented or you want to implement them.
You want to do an in-place (without staging server) or a parallel (with staging server) upgrade.
See
Here, you need to decide if you want to use an accelerated staging or duplicated staging environment.
Note
Refer to the end-to-end steps for performing the upgrade that applies to your specific scenario. See Upgrade scenarios.
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Uses a staging server, which allows you to upgrade your application and create overlays or otherwise address
pre-existing customizations to your BMC Remedy AR System server objects while your production server
remains available to users
Upgrade is not confined to a fixed upgrade window. Upgrade can be done over several days or weeks.
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To upgrade using an accelerated staging server (database-only upgrade), you create a copy of the
production server database in the staging environment only.
The AR System server must be upgraded on the staging server against the copy of the production server
database only.
BMC out-of-the-box configurations are applied after the upgrade in the staging environment.
Upgrade scenarios
The following diagram illustrates the upgrade scenarios.
Depending on your upgrade scenario, follow the end-to-end steps documented in one of the following topics:
Parallel (with staging server) upgrade in a server group with overlays present
Parallel (with staging server) upgrade on a single server with overlays present
In-place upgrade on a single server with overlays present
In-place upgrade in a server group with overlays present
Parallel (with staging server) upgrade in a server group without overlays present
Parallel (with staging server) upgrade on a single server without overlays present
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Upgrade sequence
You must upgrade the BMC Remedy ITSM suite components in the following sequence:
This sequence implies that you must first upgrade the platform, then upgrade your CMDB, then your applications, and finally all clients that reside on your local computer.
For information about different installers and the components they install, see BMC Remedy ITSM Suite components and installers.
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Task
Additional information
Performance
optimization
Complete the performance-tuning tasks. See Performance tuning for BSM. (This topic will open from the BMC Remedy AR System
space).
Determine if you have any forms with large amounts of data that can be removed or archived.
Sanity testing
Perform end-to-end tests that utilize any of the new functionality added by the upgrade, as well as existing functionality that your end
users will utilize. Ensure that you edit any existing test scripts so that they work in the new environment.
Perform performance and stability testing to ensure that your system is ready to go live.
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Description
Best Practice
Conversion
Utility (BPCU)
Helps to identify platform and application customizations and convert them to overlays. See Creating overlays with the Best Practice Conversion
Utility.
BMC Remedy
Migrator tool
Helps to synchronize data among your BMC Remedy AR System development, staging, and production systems. See Migrator tools.
Delta Data
Migration tool
Allows you to upload the data that changed on a production server during the time that a staging server was being upgraded. You will need this tool to
perform the staged upgrade, whether or not overlays are implemented. See Migrator tools.
BMC Remedy
Developer
Studio
Required for all upgrades. BMC Remedy Developer Studio is an integrated development environment (IDE) for BMC Remedy AR System applications.
See, Application development with BMC Remedy Developer Studio.
BMC Remedy
Configuration
Check utility
The BMC Remedy Configuration Check utility is a centralized framework utility that validates the environment for BMC Remedy AR System
installation or upgrade. This utility also validates the BMC Remedy AR System server configuration and customization, and generates a consolidated
report. See BMC Remedy Configuration Check utility.
Snapshot plugin
To obtain a list of all of the overlay objects that were modified in the latest release, obtain the Snapshot utility (a Developer Studio plug-in). This
unsupported utility is available on the BMC Developer Network (https://communities.bmc.com/communities/community/bmcdn).
Maintenance
Tool
Product diagnostic utility for performing health checks, collecting logs, and encrypting passwords. See, BMC Remedy ITSM Maintenance tool.
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