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Chapter 4: Process design

Multiple choice questions

Try the following questions to test your knowledge of this chapter. After you have answered the
questions, click on 'Submit Answers for Grading' to get your results.

1.

The principle of the design funnel, progressively reducing the number of

possibilities until the final design is reached, has its critics. Which of the
following is not a criticism of the concept?
Managers do not start out with an infinite number of options
The process of design often involves cycling back
Designs start as ill-defined and vague
The number of options often increases as time goes by.

2.

The volume-variety position of an operation has implications for almost

every aspect of its design activities. In a low volume, high variety
operation which is the correct combination of design decisions?
Product/service standardization high, Location can be decentralised,
flow intermittent
Product/service standardization low, Location can be decentralised,
flow continuous
Product/service standardization low, Location usually centralised,
flow intermittent
Product/service standardization low, Location can be decentralised,
flow intermittent

3.

Which of the following is not an example of modularization?

Computers
Electricity utility
Package holidays
Education

4.

Which is the correct order for process types starting with low volume/high
variety and moving to high volume/low variety?
Batch processes, project processes, jobbing processes, mass
processes, continuous processes
Project processes, batch processes, mass processes, jobbing
processes, continuous processes
Jobbing processes, batch processes, mass processes, continuous
processes, project processes
Project processes, jobbing processes, batch processes, mass
processes, continuous processes

5.

Service shops are characterised as which of the following?

High-contact organisations where customers spend a considerable
time in the service process
Some customer contact, a degree of customisation and some staff
discretion
Product orientated with little customisation
Many customer transactions, involving limited contact time

6.

In a jobbing process the main order winning criterion is generally:

Volume
Capability
Time
Capacity
Rate of production
Cost

7.

Which is the correct sequence in order of increasing process flexibility?

Jobbing / batch / project / continuous / line
Project / jobbing / batch / line / continuous
Jobbing / batch / project / line / continuous
Project / jobbing / batch / continuous / line

Continuous / line / batch / jobbing / project

8.

Which is the correct sequence in order of decreasing process flexibility?

Jobbing / batch / project / continuous / line
Project / jobbing / batch / line / continuous
Project / jobbing / batch / continuous / line
Continuous / line / batch / jobbing / project
Jobbing / batch / project / line / continuous

9.

Which of the following statements is incorrect?

Design activity has the following characteristics:
Is itself a transformation process
Satisfies the needs of customers
Applies to both products and services
Will develop products and services which are easy to produce or
deliver
Is concerned primarily with goods and services

10 .

Which of the following statements would generally be considered as

correct?
Job shops normally compete by offering a lower price than their
competitors
Labour costs are higher in a Job Shop operation than in most other
processes
Batch processing produces a more standard range of products than
continuous flow processes
Production runs are shorter for continuous flow systems than for
mass production systems
Job shops can produce a larger range of products than project
systems

11 .

Characteristics of line or continuous process types usually include:

The ability to handle high variety
Short process times
Dedicated processes
The ability to handle high volumes
High capacity

12 .

Which of the following is not a characteristic of a line process?

Work is not fixed but moves through a sequence of operations
Operations and equipment are dedicated to the product
The product or service will be made to a specific customer order
Products or services are standard and are produced in a large
volume
Processes are linear and often continuous but can be stopped

13 .

Which one of the following is generally considered a characteristic of a

line process?
Work is not fixed but moves through a sequence of operations
Products or services are unique
Customers buy the organisations capabilities
Work is typically controlled by one operator who moves the work to
the processes
The product or service will be made to a specific customer order

14 .

Which of the following is generally considered a characteristic of a

project process?
Operations and equipment are dedicated to the product

Products or services are standard and are produced in a large

volume
Processes are linear and often continuous but can be stopped
Work is not fixed but moves through a sequence of operations
The product or service will be made to a specific customer order

15 .

Commonly used process flow chart symbols include those for:

Equipment / operations / inspection / storage / insertion
Movements / operations / equipment / storage / inspection
Operations / movements / inspection / delays / storage
Responses / movements / inputs / outputs / inspection
Equipment / operations / inspection / storage / fire-fighting
Priority / sequences / delays / storage / operations

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