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Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner
Annual Salary of the Job: 5.0 - 6.0 Lacs Job Location: Hyderabad / Secunderabad Dear Candidate, Greetings from Ambient...!!! This is Puja Das from Ambient Tech Resources Infosys (P) Ltd, Hyderabad. Designation : Team leader - IVA Job Responsibilities: Manage a team of approximately 10 - 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Skillset Communicates clearly in verbal and written formats Has ability to drive team results through coaching/developing/mentoring Good analytical skills (ability to read MIS and take real time action) Clearly assigns responsibility/accountability for work Has ability to set attainable goals Must display prioritization skills & exercise best in class time management skills Partners with cross functional units to ensure effective execution of daily business targets Strives to remove barriers for achievement of individual goals Inspires and motivates team of CSR's turning behavior from pay check to pride Blends people into teams when needed Creates strong morale and spirit in his/her team Initiate solutions to improve quality and productivity Translate business goals into individual goals Ensures that the plans for the day and / or potential "challenges to success" are communicated to all CSR Recognizes the strengths and areas of improvements for all CSR's, and has the ability to build developmental plans as appropriate Sets clear objectives and measures outcome Constructs compelling developmental plans and executes them Criteria Should be a Graduate 5+ years of business experience in call center or like environment. Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment. Good computer skills. Knowledge of CRM, dialer/RTQM. In this regard, I request you to forward me your updated resume along with the following details:
Current CTC Expected CTC Notice period Location: Hyderabad
Salary: Best in market We will be forwarding your profile to our client only after confirming with you. Please feel free to get in touch with us if you need any details/clarifications from our side. If this position is not relevant for your profile, please provide any of your friends/Colleagues -References. send your profiles to sridevi.konagala@ambientinfosys.com