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Agenda
SALES AUTOMATION
SELL MORE | WIN FASTER | DRIVE RESULTS
Team
selling
Tap
into
your
internal
network
of
experts
Social
insights
Create
experiences
that
are
targeted,
personal,
and
valuable
Sales
analyQcs
Increase
visibility
into
the
business
and
improve
decision
making
People-rst
design
New
navigaQon
opQmized
for
analysis,
search
and
engagement
Customer
360
gives
you
a
complete
and
transparent
view
of
your
customers
and
your
interacQons
Everything
you
need
at
your
ngerQps
no
app
ipping,
no
pop-
ups
making
it
easy
for
everyone
in
your
organizaQon
to
adopt
Personal
experience
Develop
relevant
insights
with
real-Qme
account
data,
news,
social
acQvity
and
connecQons
at
your
ngerQps
Engage
in
social
conversaQons
within
the
context
of
your
business,
nd
experts
to
collaborate
on
deals,
generate
referrals
and
introducQons.
Objectives
Tactics
Results
Whether
its
a
brewer
in
the
brew
house,
or
a
sales
person
in
another
state,
or
a
customer
trying
to
get
informaQon
from
our
website
or
a
beer
app
on
their
phonethats
really
enabled
us
to
extend
that
experience
both
internally
and
externally.
Travis
Morrison,
IT
Director,
New
Belgium
Brewing
Company
CARE EVERYWHERE
EARN LOYALTY | EMPOWER AGENTS |
DRIVE RESOLUTION
MulQ-channel
service
Seamless
mulQ-channel
experiences
across
web,
social,
mobile
and
chat.
Consistent
and
contextual
interacQons
no
ma`er
what
channel
the
customer
chooses.
ProacQve
Chat
experience
EasyAnswer
maximizes
self-service
success
by
recommending
arQcles
before
case
submission.
Market smarter
MARKET SMARTER
ENGAGE CUSTOMERS | BUILD PIPELINE |
DEMONSTRATE IMPACT
Programmatic &
Manageability
API Driven: Email triggered from
external system and tracked
Easy Management: Less overhead
for maintaining multiple messages
Scale
Personalized
Dynamic Content : Highly
Personalized message per recipient
MarkeQng
analyQcs
Dashboards,
reports,
and
Excel
PowerView
measure
ROI
USER
EXPERIENCES
EDGE
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