JIM POWER

Southern Chester County, PA 19352

www.linkedin.com/in/jpower4
(484) 643-3914

jpower57@verizon.net

COO / OPERATIONS DIRECTOR / FINANCIAL

Passionate about building teams and transforming systems / processes to drive efficiencies;
offering executive and strategic leadership with P&L responsibility; managing a $7+ Million budget;
communications enhancement; training; developing department managers; oversight for 200+ associates.
EXPERTISE

Organization & Business Unit Leadership

Budget / P&L Management & Controls
Defining / Transforming Systems & Processes
Developing Strategic Partnerships

Staff Training, Development & Mentoring

Customer & Volunteer Relations Management
Strategic Analysis and Planning
Encouraging / Inspiring Positive Change

CAREER ACCOMPLISHMENTS
Led, coached, and mentored 15 department managers with oversight for 150-250 associates in a $7 Million
nonprofit conference center where newly implemented process and cost controls generated $80,000 in
savings vs. the prior year and improved customer service ratings.
Established / chaired weekly department manager meetings and initiated and participated on a Safety
Committee to identify hazards and build safety awareness. Injury incidents were reduced by 25%.
Created budgets, analyzed monthly P&L reports ($7 Million budget) and produced variance reports with
managerial insights and remedies for the president and board. Coached managers on budget management.
Developed / executed strategic plans that improved customer services; drove process efficiencies and
transformed staff morale.

Coached the Human Resources Manager in updating the employee manual and job descriptions;
transformed recruiting processes; focused on attracting / retaining effective associates with a servant-like
attitude; and revitalized employee morale by engaging them in the organization's mission.
Analyzed / implemented new internal and external communication standards to enhance customer service.
RESULT: Better communication produced improved customer service ratings.

Negotiated annual contracts to maintain or reduce costs for snow and trash removal, heating oil,
HVAC maintenance services, and electricity. Annual RFP competition helped reduce expenses.
Analyzed sales contracts and guest service processes; then modified contracts and implemented new
service processes with enhanced internal communication procedures.
RESULT: Increased sales productivity and improved customer service ratings.
Coached 15 department managers to establish department training checklists and performance standards
by job description for these departments: Accounting, Human Resources, Dining Services, Front Desk,
Reservations, Housekeeping, Sales, Conference Services, Buildings & Grounds Maintenance,
Concessions, Information Technology, and Volunteer Services. RESULTS:
o Staff training time was reduced, service levels were consistent, and productivity increased.
o Guest satisfaction ratings improved by 20 percent.
Supervised construction progress and authorized change-orders for $500,000 in renovations and the
expansion of conference facilities for a $7 Million nonprofit organization.

Managed creation of monthly financial statements for the board of trustees and create a narrative that
explained key data they needed to satisfy their fiduciary financial oversight responsibility.
Led focus group sessions that were instrumental in defining marketing strategies & business plans to
launch a new media marketing company with installations in hotels, an airport and mall locations.

JIM POWER
Created a Facebook page for the church to enhance communications on programs and events to families
with children and encourage members to invite their friends.
Created a tri-fold brochure with organization accomplishments to support annual fundraising efforts.
Planned, developed and prepared Group Service Resumes for 80 convention / tradeshow clients (with up
to 5,000 attendees) for a 1,850 room, New York City convention hotel. Supervised implementation of all
on-site logistics through department heads to ensure client satisfaction.
Redefined advertising & marketing budgets, sales presentations, sales target accounts, and commissioned a
new research study to transform the media kit and launch a new business magazine.
RESULT: Revenues increased 30% the 1st year and grew by 100% the 2nd year
Re-marketed Property and Liability insurance package to save $8,000 in annual premium and substantially
enhanced coverages.

Compiled and created the churchs first Employee Handbook that includes staff and clergy
employment policies and procedures. Also created formalized staff performance review processes.
Refinanced the $426,000 mortgage to reduce the interest rate by 1.0 percent, saving $4,000+ in annual
interest expenses.
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EXECUTIVE EXPERIENCE
Church of the Advent, Kennett Square., PA
May 2008 Present
Chief Operating Officer / Business Administrator
Power Business Solutions, Lincoln Univ., PA
Mar 2007 Apr. 2008
Business Operations & Marketing Consultant
Sandy Cove Ministries & Conference Center, North East, MD
Mar. 2005Feb. 2007
Chief Operating Officer / General Manager - $7 Million nonprofit
Dynamic Marketing Group, Saddle Brook, NJ
July 2002Feb 2005
Vice President Marketing
Triple Point Technology, Westport, CT
June 2000June 2002
Senior Account Manager
In-Touch Media, White Plains, NY
July 1995June 2000
Vice President New Media Sales
NORWEST Mortgage Corp., Westchester County, NY
June 1993June 1995
Loan Officer
Business Tokyo Magazine, New York, NY
Jan.1991-June 1993
Advertising Sales & Marketing Director
Times Mirror Magazines, New York, NY
Jan. 1988Dec. 1990
Regional Sales Manager Home Mechanix / Field & Stream & Outdoor Life
Sheraton Hotel Corporation, New York, NY
Jan. 1983Dec. 1987
Convention Sales Manager - Sheraton Centre, 1,850 convention hotel in NYC
Convention Service Manager - Sheraton Centre Hotel, NYC
Marriott Corporation, New York, NY and Alexandria, VA
Jan. 1980Dec. 1982
Front Desk Manager - Essex House, 1,000 room hotel in NY City & Restaurant Manager

EDUCATION / TRAINING
Cornell University - School of Hotel Administration - B. S., Business Administration
Villanova University, Certificate Program in Principles of Project Management, 2002
Proficient in Microsoft Office Products Word, Excel, PowerPoint, Outlook, Publisher
AmeriCares HomeFront Volunteer 1995-1996 , Volunteer District Chair 19972001
National Assn. Church Business Administration - Chapter President 2010-2013
Katonah N.Y. Chamber of Commerce - Board Member 1993- 2000

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