HP LaserJet P4014, P4015 and P4515 Error Codes

Summary.

This page lists the numeric error codes produced by HP LaserJet P4014,
P4015 and P4515 printers. Errors and remedies are given briefly here and
linked to more extensive pages.
HP uses the same general set of error codes across the entire "LaserJet"
range, so much of what is said here will apply more widely. For a more
generic presentation see this page.

10.XX.YY SUPPLY MEMORY ERROR - There is no memory chip on the

cartridge or it is defective. Reinstall the cartridge. Check whether the old
cartridge now gives the same problem. Turn printer on and off. If the
cartridge is HP Original, turn the printer off, reseat the cartridge, turn
printer on and see if message clears. If the cartridge is a refill is it meant
to be like this? HP original cartridges are definitely not meant to do this.

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE- the orange

tabs and plastic insert have not been removed from the cartridge. Remove
the appropriate element

11.xx INTERNAL CLOCK ERROR - The printer's real time clock is wrong.
The prompt appears when the printer is turned on

11.01 = dead battery. Print a configuration page to record existing product

information then initialise the NVRAM. If this succeeds re-enter the
configuration information. If that does not work HP suggest replacing the
formatter CB438-69002. Another possibility might be to replace the
battery or other components concerned. However note that the battery
may be a lithium polymer type soldered to the board and soldering this
kind of device can pose risks.

11.02 = dead real-time clock. The clock chip or associated circuitry has
failed. It could be the crystal or the clock chip, either way it is likely to
mean soldering work on surface-mount circuitry.

13.xx.yy JAM IN TRAY xx - Causes: either- The paper or other media

such as envelopes or labels are wrong for the printer. Something is stuck
in the paper path as a result of a previous jam. The pickup and feed
rollers are damaged or worn out and need to be replaced.

21 PAGE TOO COMPLEX -alternates with "To Continue Press OK" - not
enough memory. Either simplify the page (reduce resolution from 1200dpi
to 600 or 300 dpi), change print language (from PostScript to PCL) or
increase the memory by installing an expansion DIMM.

22 EIO X BUFFER OVERFLOW "To Continue Press OK". HP Enhanced

Input Output cards (EIO) are JetDirect and Hard Disks plugged into the
back of the printer. The P4014 series have one slot, but the embedded
network port counts as EIO zero.

40 EIO X BAD TRANSMISSION "To Continue Press OK" EIO cards are
the slide-in communication modules in the back of printers. EIO bad
transmission could be the card, cabling, or a defective network switch?.

40 EMBEDDED I/O BAD TRANSMISSION "To Continue Press OK" .

Embedded I/O is the network port built onto the printers formatter board,
apparently it counts as EIO 0.

41.X ERROR This usually means that "a temporary printing error
occurred." For help press ?" Alternates with "41.X ERROR To continue
press OK". This error seems to have had several meanings with different
printers over time.

41.3 Paper Size Error - UNEXPECTED SIZE IN TRAY alternates with

LOAD TRAY XX [TYPE] [SIZE] To use another tray press OK. There is a
size mismatch somewhere in application, drivers, control panel and printer
sensors in the tray and paper path.

49.XXXX ERROR - The printer's firmware detected an error - either in

itself or in the job it was asked to print. The brief answer to the problem is
given in the message - "49.XXXX ERROR "To Continue turn off then on"
". Turn the printer off, wait ten seconds, then turn it back on again. This
happened a lot on early P4014 printers, they needed a firmware upgrade.

"50.1 FUSER ERROR" Fuser errors usually occur after printing many
thousand pages. The printer control panel shows a message like "50.1
FUSER ERROR". In all probability the fuser will need replacing which is
expensive.

50.2 Fuser Warm Up Service or fuser warm up timed out. When the
printer tried to heat the fuser the temperature measured by the thermistor
did not change sufficiently in the time allowed

50.3 Fuser Error Warm Up Service or Fuser Error High Temperature. The
fuser became hotter than expected.

50.4 Fuser Error Often said to be "fuser heater wire failure" (about 20 HP
service manuals use this phrase). Sometimes, however, it's fuser drive or
power unit error.

50.5 Inconsistent fuser (verify voltage model. Probably you just replaced
the fuser but have got the wrong one. The only other explanation might be
that the connectors aren't mating properly.

50.6 Fuser Error is one of those errors that HP don't seem to have fully
standardised. The HP manuals say 50.6 Open Fuser which isn't helpful

50.7 Fuser Error generally seems to mean "Pressure Release Mechanism

Failure" and that is what the service manual says in this case.

50.8 Lower Fuser Temperature (sub-thermistor). The 50.8 and 50.9 errors
are generated by fusers that have a secondary thermistor.

50.9 Fuser Error - High Fuser Temperature but from the secondary
thermistor

51.10 & 51.20 Laser error. P4014 series printers may also give this for
polygon motor errors.

52.1 & 52.2 are laser scanner errors. The service manual doesn't mention
these errors for the P4014 series so this may have been subsumed under
error 51 above.

53.00 & 53.01 etc. Memory Error, in firmware, onboard RAM or expansion
DIMM. Possibly some newly added memory is misseated or defective.

54.XX errors from P4014 printers indicate a sensor problem - possibly a

fragment of paper stuck or a sensor flag misseated.

55 error signals an issue with the DC controller, the processor controlling

the print engine. With luck a power cycle will clear the problem. The DC
controller has an engine-test button which may help confirm a fault.

56.xx is an I/O error. A computer has sent an impossible instruction ?

57.01, 57.03, 57.04, 57,05 and 57.07 errors are fan failure. There are four
fans in the printer and a fifth in the optional duplexer.

58.xx Errors relate to the environment sensor thermistor. If the thermistor

gives a value wildly out of range it creates an error.

59.00, 59.20 and 59.40 errors are motor failures (as is 60.02). Drum motor
failures (59.40) may relate to a bad cartridge that is jamming the drum.

60.x is a problem with a paper-tray lift mechanism. 60,2 should be the

built in cassette and 60.3, 60.4 and so forth. Paper may be stuck between
the lift and the tray body.

62 NO SYSTEM error is almost bound to be rather bad news with the

P4014 series printers as the flash-chips holding the firmware are soldered
to the motherboard.

65.XY.ZZ OUTPUT DEVICE DISCONNECTED. 65 Error means

something was suddenly disconnected from the printer. If you took the
envelope feeder off the front, or stapler stacker off the top put it back, the
printer was intending to use it.

66.XY.ZZ INPUT DEVICE FAILURE. 66 Error means "an External paper

handling controller found a problem" - probably one of the accessories.

68.X PERMANENT STORAGE ERROR. 68 Error essentially means the

hard disk, NVRAM or flash pen has a problem

69.X ERROR. 69 Error is probably something wrong in hardware. Error 79

tends to be the trap for software problems;Error 69 used to be a problem
with the duplexer

79.XXXX ERROR. 79 Error is said to be a "critical hardware error" which

sounds bad. In practice it probably just means the firmware crashed and
that could be an odd combination of events the software engineering team
didn't forsee, so the printer might recover by just turning it off, waiting ten
seconds and then turning it on again.