59.

F0 Error
Description:
Printer boots up to 59.F0 Error and is unable to print. This behavior may be caused by one
of the following two conditions:

Transfer belt is stuck and cannot rotate.

Sensor SR17 (primary transfer-roller-disengagement) is bad.

Recommended Action:

Have the customer reseat the ITB and power-cycle the printer.
NOTE: If the problem persists, an HP Certified Technician should be dispatched
for further troubleshooting.
CAUTION: The following steps should only be performed by an HP Certified
Technician.

Inspect the ITB by taking the ITB completely out of the printer. Check to see if
the flag rotates when the white knob is turned. See the Figures below.

If the ITB flag is broken or damaged, replace the ITB (CC468-67907).

Otherwise, continue with step 4.
Open the right door and defeat the interlock switch. With the ITB removed,
perform the ITB Contact/Alienation Test. To run the ITB Contact/Alienation Test,
follow these steps:

Press the Menu button.

Press the Menu button.
Press the down arrow to highlight COMPONENT TEST , and then
press the OK button.
Press the down arrow to highlight ITB CONTACT/ALIENATION , and
then press OK. During the test (takes about 20 seconds), observe
the alienation drive hub, which is above the cyan cartridge. If the
alienation drive hub does not rotate, the problem could be the fuser
motor or the fuser-drive assembly. The fuser motor is already
included in the Fuser Drive assembly.
If it completes successfully, EXIT DIAGNOSTICS will be displayed.
Press the OK button to exit and continue with next step.

Test Sensor SR17. Perform the Manual Sensor Test. In order to run this test
successfully, make sure the Fuser, ITB, Cyan Cartridge, and Black cartridge are
removed. To run the Manual Sensor Test, follow these steps:

Press the Menu button.

Press the down arrow to highlight DIAGNOSTICS , and then press
the OK button
Press the down arrow to highlight MANUAL SENSOR TEST , and then
press the OK button.
Observe the state of sensor I on the control panel. The normal state
is 0.
Locate SR17 through the right side of the printer. It is attached to
the frame of the printer just above where the end of the black
cartridge comes into contact with the back of the frame. Insert a
piece of paper into the SR17 sensor bracket. The state of sensor I
on the control panel should change to 1. See Figure below to
confirm location of SR17 and placement of paper to test it.

Observe the control panel for proper operation of the sensor. If the
value for sensor I does not change, the sensor will need to be
replaced. (Photo interrupter (SR17) - WG8-5696-000CN)

To replace SR17:
There is no need to replace the entire rear pre-exposure assembly (that contains SR17) if
the sensor is defective. Just order the sensor replacement component: Part Number WG85696-000CN, Photo interrupter. Then follow these steps to replace the sensor:

Turn the printer off.

Before proceeding, remove these supplies:
Black and Cyan cartridges
Fuser
ITB
NOTE: Once the supplies are removed and the unit is ready to be worked on,
make sure there is enough light inside the printer to see what you are doing.

Locate sensor SR17 as described above. The sensor is embedded in a small

holder. See the Figure below.

With your left hand, grab the sensor and tilt it back away from you until it pops
out of the front of its holder. Then tilt the sensor towards you to remove it from

the holder. See the Figure below.

Gently pull the sensor away from the attached cable to release it from the cable.
You may need a small screwdriver to assist in this step.
Attach the new sensor to the cable. You may need a small screwdriver to help
guide the cable into the sensor connector. Ensure the sensor connector and
cable is properly seated. See the Figure below.

Place the sensor back in the holder, angling the cabled end in first, until it is
properly seated in the holder.
The approximate time required to replace this sensor is 15 minutes.
Reinstall all removed components and retest.

If the issue persists (Intermittently or permanently), perform a fuser motor

(M2) COMPONENT TEST:

Remove the Fuser.

Defeat the right door safety switch (upper left area) by inserting a
stiff or folded piece of paper.
Defeat the right door logic switch (right side below fuser) by using
masking tape to hold switch down.
On the control panel, press the Home button, press the down arrow
to highlight the DIAGNOSTICS menu and press OK , select
COMPONENT TEST and press OK , and then select FUSER MOTOR
and press OK .
During the test, observe the fuser motor gear.
If the test fails or the fuser motor gear does not rotate, replace the
fuser motor (M2).

NOTE: To exit the diagnostic, select EXIT DIAGNOSTICS and then press OK .

If the fuser motor is working properly, perform an ITB Contact/ Alienation Test :
NOTE: This test activates the fuser motor (M2) and primary transfer solenoid
(SL1) to cycle through the ITB alienation stages.

Defeat the right door safety switch (upper left area) by inserting a
stiff or folded piece of paper.
Defeat the right door logic switch (right side below fuser) by using
masking tape to hold switch down.
On the control panel, press the Home button, press the down arrow
to highlight the DIAGNOSTICS menu and press OK , select
COMPONENT TEST and press OK , and then select ITB Contact/
Alienation Test and press OK .
During the test, observe the alienation drive hub located above the
cyan cartridge.
If the test fails or the alienation drive hub does not rotate, replace
the fuser-drive assembly.

NOTE: To exit the diagnostic, select EXIT DIAGNOSTICS and then press OK .

Check the connections again to the primary-transfer disengagement sensor J19

and to the connector J128 on the DC controller PCA before reinstalling the ITB.
Remove any items used to defeat the right door switches, reinstall the ITB and
any other components removed during testing.
13. replace dc controller