USER INSTRUCTIONS

MDM Onboarding Procedure

Login into the Alcatel-Lucent Mobile Management Console on your Mobile Device using
your csl and secure token generated from your MobilePass app.
URL: https://mdmportal.alcatel
://mdmportal.alcatel-lucent.com/ssp/
OR
Use your QR Code scanner application on the icon below as an alternative method to
access the ALU Mobile Management Console page and use your mobile device's web
browser if prompted:

1. Download the Mobile Management Application to your device.

2. Login into the application using your CSL (Short Corporate Login) and secure token.
The application will guide you through the enrolment process and configure email and
Wi-Fi services on your device..
3. Select the device type - Corporate or BYOD (Personal devices).
a) For iOS devices:
iOS prompts the user to install the MDM configuration profile. Once you install
the profile please go back to the app to continue the enrolment process.
b) For Android devices:
The Touchdown Email Application will be installed and configured on your
device. Once the application
lication is installed and configured please go back to the
Mobile Management app
application to continue the enrolment process.
Wi-Fi configuration on Android installs a Certificate on the device. The user will
be prompted to enter a password for the certificate. Please enter 12345 as
the password and click OK. It then prompts for an alias which is set to
alucert by default. Please do not change the default and click OK.
OK
4. Enrolment process is over when a Done button appears on the application
lication.
5. You can use the application to troubleshoot services or perform remote operations on
the device. These same operations are available on the Mobile Management Console
and can be launched on a mobile device browser or on a PC browser.

USER INSTRUCTIONS
6. You can now connect to the corporate Wi-Fi SSID: ALU MOBILE INTRANET. You have
to manually connect for the first time and accept the certificate. Subsequently the
device will connect automatically to the corporate Wi-Fi network.
7. The email application on the device (Native iOS application or the Touchdown
application on Android) will automatically connect and download corporate emails.
Note: If for any reason that your email or Wi-Fi was not able to
configure, you can either do the following:
Onboard again by logging out of the ALU MDM application and log back in so that the
process can resume/fix the specific items listed.
Or
Use the MDM application on the device to locate and select which process to correct
(Reset Email or Reset Wi-Fi, etc) after the onboarding process is completed.
End of document

Alcatel-Lucent

Internal use only