Network Management Systmes

from product to project

ISV perspective

Piotr Machnik
EVP Product Management, Comarch
Piotr.Machnik@comarch.com

Product
Commercial off the shelf (COTS)
Standardization

 Network Management System =

Product + Interfaces + Processes
NG OSS = TMF Frameworx
eTOM Bussines|Operations|Enterprise
Processes
SID (Shared Information data model)
business entities, products
TAM (Telecommunication Application
Map) Functions, Applications
MTOSI/TIP, OSS/J Integration
Framework
Orkiestracja: ITIL (itSMF) procesy
typu: change management, trouble
resolution etc,
TOGAF Enterprise Architectures

eTOM

Gives a big picture of

telco precesses

Defines common
language in telco
industry

Used in tender
specyfications,
benchmarks,
internaly in
consolidation or
transformation
projects

4 levels of detail
WHAT, WHO, HOW

eTOMs levels

High standardization of
processes

Detailed description

Completnes of
functional coverage of
network management
system

Shared Information data model (SID)

Market/Sales

Product

Supplier/Partner, S/P Interaction, S/P Order, S/P Bill, S/P Payment, S/P Plan, S/P Product, S/P SLA

Common Business

Resource, Resource Management, Resource Order, Resource Role Specification, Resource Specification,
Resource Usage, Value Network Role Entities

Supplier/Partner

QoS Service, Service Bundle, Service Business, Service Level Specification, Service Maintenance, Service
Management, Service Order, Service Package, Service Role, Service Specification, Service Specification Role,
Service Usage

Resource

Applied Customer Billing Rate, Customer, Customer Bill, Customer Interaction, Customer Order, Customer
Problem, Customer Service Level Agreement, Customer Statistic

Service

Product, Product Offering, Product Specification, Product Usage, Strategic Product Portfolio Plan

Customer

Competitor, Market Segment, Market Strategy Plan, Marketing Campaign, Sales Channel

Agreement, Base Types, Business Interaction, Location, Party, Policy, Project, Root Business Entities, Time,
Trouble Ticket, Usage

Enterprise

Enterprise Risk, Process, Process Definition

TAM

Telecommunication
Application Map

Map of modules and

interfaces

HL overview (contact
picture between NetCo
and ISV)

Used for integration

purposes (solution
development)

Standardization

Created by open organizations

(catalysts, working groups,
webinars, contributions)

Cooperation with 3GPP, NGMN

(orchestration of protocols and
standards)

E.g. Comarch is leading of Simple

Event Interface standardization
path with participation of
France Telecom, Vodafone,
T-Mobile, HP,
OpenNMS, NSN

Summary Part 1
World of network management systems is highly standardized
by telemanagement forum with TMF Frameworx
Frameworx consists of eTOM, TAM, SID, Integration Framework
and also by 3GPP northbound interfaces defines common
language for professionals in area of BSS (Business) and OSS
(Operations)
Contribution to industry standards makes competitive
advantage and gives first hand knowledge

Product
Commercial off the shelf (COTS)
Comarch OSS
headed by Product Managers,
designed by Architects and Designers,
developed by Programists,
tested by QA team

Inventory Management & Fulfillment

Physical Inventory
Management of aerial and
underground equipment

ducts, pipes
cables
manholes
distribution frames
poles

Management of physical
links and devices

optical cables and fibers

optical devices (FDP, ODF)
copper components
twisted pairs
coaxial cables
wireless links

Network Inventory
Equipment is managed as one
integral model and is divided
into classes

Devices
Auxiliary components
Ports
Equipment holders (Racks, Frames, Shelves)

A set of pre-defined
equipment templates available
User can easily create
own equipment templates

Service Inventory concept

Adding service perspective to
network inventory
Identifying which resources are
required for customer services
Likewise, identifying which services
are supported by given resources

Enables implementation of
customer-centric operational
processes leading to improved
customer experience and utilization
of resources

Inventory Planning

Covers strategic, operational and

optimization planning
Multiple plans for given
configuration items
Possibility to show delta
between planned network,
current network and plan
realization
Includes process-oriented
control over changes and plan
realization through OSSPM

SLA Templates

SLA Contracts

Generic parameters for each service

Availability
Max Time To Restore
Time To Violate
SLA KPIs
Thresholds for each parameter
Various support levels (Platinum, Gold,
Silver, ...)
Associated with customers and services
Exclusion times definitions (single and
periodical)
File Attachments (e.g., signed contract)

Monitoring

Real-time SLA fulfillment calculation

Threshold crossing alarms
Summary reports
Summary data records for Billing system

Comarch Customer Experience Management

Extension of SQM engine adding

customer dimension

Incorporates user plane

transaction stream in addition to
performance data

Offers data warehousing and

aggregations based on customer
and SLA data

Supports flexible aggregation

definitions across multiple
dimensions

Comarch
OSS Process Management

Management platform extended with process-driven

operations
Integration with Inventory Management
Root resource information
Affected resources & services information
Execution of plans
Reconciliation
Updates of inventory objects (e.g., network
element parameters)
Operation automation
Configurable tools
Automated execution (as process task)
Changes applied on the fly
Implementation of eTOM and ITIL based processes
Process templates
Product delivered with process library

 Implemented processes
ITIL

Incident Management
Problem Management
Change Management
Approval (part of Change
Management)
Configuration Management
Service Level Managements

from TM Forum eTOM areas

Operational Support & Readiness

Fulfillment
Assurance
Product Lifecycle Management

Summary Part 2
There are four main groups of network management systems

Planning tools
Resource and Service Inventory
Service Assurance
Service Management and Fulfilment

Almost all operations in telco are performed by Network Management

Systems
Umbrella Management Systems
Network Management Systems
Network Element Management Systems

Automation of operations processes is a key for industry becasues of costs

cutting, time-to-market impovement, outsourcing and managed servies,
low level errors and operators mistakes

Solution
Telco experts define architecture, configuration, schedule
Product Managers optimize the solution
Sales managers negociate contract

 Customer Lead/Prospect
Requirements analysis and solution designed by technical presales

Request For Information (RFI)

Request For Proposal (RFP)
Request For Quotation (RFQ)
Proof of Concept (PoC)
Bauty Contest final negotiations (only taughtest survive)

In action

Standards (3GPP, TMF, GSMA, ITU, NGMN, ETSI)

Market Analysis (Analysts, Regulators/Authorities, Technologies)
Competition analysis, comparable analysis
Use case definition (UML)
Product roadmap, product templates, price lists

Chosing of Comarch modules, Hardware, 3rd pary software, business and

technology partnerships
Schedule and price
Total Cost of Ownership TCO 3 lub 5 years (fixed price project)
NPV (managed services)

Solution scalling
load, archiving, max transactions, concurrent sessions, BHCA, high avaibility (HA),
interfaces and dataflows

Case study 1
B2B domain tansformation
Internetional carrier with ultra fast bandwith
Highest quality network services for biggest global banks, insurers,
media, defnese etc.
Goal: consolidation and automation of of B2B operations

Case study 2
OSS Managed Services
Network planning and
OSS processmanager for E-Plus
30mln subscribers in Germany
Network plan consists of 200 000 active elements of the mobile network
(2G, 3G, 4G) and transport network
Network Operations outsourced to Alcatel Lucent
Goal: significant process optimization, time to market

BSS
Customer Device
Measurements

Network
Datawarehouse

Fault Management
24/7 surveillance

Alarm
Correlation

Passive Probing
CEM & SQM
ACME
KPI

Active
Probing

CRM, Billing,
ERP, BI etc.

Trouble Ticketing
& Workforce

Network
Planning

Network
Inventory
& Workflow

Performance
Management

Service
Model

KPI Definition
v

Network
Configuration
& Optimisation

Threshold Definition

NGNP (Comarch)
2G OMCs
Page 36

3G OMCs
Mobile
Access

SGSN

MPLS

RTR

IP/Transport OMCs

GGSN

Node-B

Trans

Legacy IT

NGNP

Standardisation

Legacy Processes

NGNP

(e.g.: parameter configuration process)

Simplification

Case study 3
Consolidation of Service Assurance
Customer Experience Management
Connected Systems: 135
Alarms per day: 1,2 Mio
Active element of the network: 800.000
Users: 800
Goal: cost cutting and knowledge database centralization through
consolidation of service assurance processes within Vodafone Group

Customer Portal
CC View

Corporate View

Info Mgmt

Alarms / Tickets
CMDB

Customer View

Customer
Models

NGSA

Service
Topology

Impact

GUI
Service View

Customer 1

Product 1

O
R

SOA

Inventory
Data

Product 2

Product 1.1

Product 1.3

Product 1.2

RCA

Service 1

Service 2

Service 1.2

Service 1.1

WAC

Resource 1

Resource 2

RCA

Know How
DB
Trouble
Ticketing

RCA

KEDB &
Correlation

SLA
Mgmt
Outage
Mgmt

Resource View

Mails/SMS
Trouble Tickets
Auto repair

Mediation
Alarms

Network &
Services
40
40

J.Bennemann,
Vf-D2 TOO-C

Summary Part 4 (the last one)

Network management systems became sophisticated and
standardized tools for telco experts rather than developers and geeks.
IT projects mostly integrate new solution into the legacy environment
or transform whole business or service domain. It demands special
telco and IT expertise and service from ISVs

Efficiency and quality of network and service management is a key for

telco operators in all IP era (pure infrastructure is not a differentiator
any m ore)
Telco service innovation moves from hardware domain to operations
and markerting domain

Thank you!
Piotr Machnik
EVP Product Management, Comarch
Piotr.Machnik@comarch.com