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Career Objective
Conscientious Banking Professional seeking assignments in Six sigma Quality Analysis/Financial
Reporting & Control /Management Information System/ Business Analytics & Operations with a
growth oriented organization
Professional Synopsis
Post Graduate in MBA with over 6.5 years of rich experience in the areas of Six sigma Quality Analysis,
Process reengineering, Dash board & Score board Analysis, Knowledge Processing, Business Planning, Global
Report Management, with leading organizations on a monthly basis in accordance with group timetables and
guidelines.
Core Competencies
Project Management
Business Development
Quality Operations
Quality Assurance
CSAT internal & External
Client Relationship Management
Team Management
Training & Development
Educational Credentials
Project Certifications
Perusing Six Sigma Black Belt (2014) - Indian Statistical Institute, Hyderabad
Certified in Lean Six sigma Green belt (2012-13) -Indian Statistical Institute, Hyderabad
Certified in Lean Six sigma Yellow belt (2012) -Cognizant, Hyderabad
Certified in Statistical Quality Control - Indian Statistical Institute, Hyderabad
Certified in NSE Certified market professional (NCMP) level 1
Job Responsibility
Managing accounts
Mentoring lean & Six sigma projects
Conducting Release audits, Baseline Audits & Process Audits
Conducting continuous improvement plan across all the accounts and service lines
Responsible for continuous improvement and quality of the project
Providing Six Sigma training across organization for all types of association
Mentoring the teams who works on Lean and Six sigma Green & Black belt projects
Working on customer focus and organizational profit projects
Involved in achieving organization profit by executing cost effective ideas and implementing it
on the required functions
Managing the internal audits and providing validation & standards of the function to the clients.
Part of Organization Innovation group and responsible to selecting value adds and Patents
which impact business and profitability
Monthly audits performed and feedback given to all the superiors of the process and functions
for the improvement
Working on business excellence team to enhance more on standardization and improvement of
the organization
Preparing PMS & QMS for the new projects
Responsible for the appraisals of the team and the quality
Responsible for improving CSAT and ASAT.
(Sep2010 to Jan2014)
Support as a Quality Consultant for the Operations team in the department with around 50+
employees in the Team
Prepared and helped the team in updating FMEA for all the process in Level3
Has been handling new quality analysts and Ops QAs and trained them on the quality parameters
Have been doing compliance check for QAs and Ops QAs daily, weekly and monthly reports
Identify the projects/Mentor the Continuous Improvement/Six Sigma/Lean projects and quantify
the financial benefits
Drawing up various MIS Reports, Risk metrics, Dashboard & Score board analysis of Daily, Weekly
& Monthly for Senior Management and summarizing information for the business success
Working on different financial metrics and the project requires high appreciation for accuracy, risk
and criticality
On-going support to Operations to build efficiencies with Process Owners, Onshore Management
Improve process performance on all CTQs and business metrics Use automation, digitization, reengineering wherever possible
Drive knowledge Management Tools / Techniques to reduce people dependency
Achievements& Rewards:
Part of a member in Six sigma green belt project team on an Operational clarity analysis under
diagnastic stage for Wealth Management Corporate actions & cost basis departments for transition
Won Phoenix (Best associates among the team) award for 2013 Q1.
Karvy is a premier integrated financial services provider, and ranked among the top three in the country in all
its business segments, services over 16 million individual investors in various capacities, and provides
investor services to over 300 corporate organizations.
Designation: Senior Process Executive for Management Information Systems (MIS) to RMF
Roles
Successful record of knowledge management, team building and Quality improvement as Subject
Matter Expert (SME).
Enhance Reconciliation of Paid and Unpaid Details and cross verification of the Monthly funding files
with other MIS reports
Verifying Direct Credit & Warrant files for daily/monthly payouts to the distributors.
Also worked in the areas of Customer care for inbound email process of Purchase, Redemption,
switches, NCTs and various campaigns
Preparation of Ops quality review Deck
Preparation of reports with projected impact
Conduct statistical analysis in operational clarity & identify improvement areas
Conduct account level analysis of proactive defect preventing
Responsible for handling a team in the activities of Client and Investor Document management,
Reconciliation (Subscription, ATM, Redemption), processing and quality checking of Commercial and
Non commercial transactions etc.,
Responsible for Reconciliation Process, compare two sets of records to ensure the figures are in
agreement and are accurate, determine whether the money leaving an account matches the amount
spent, ensuring that the two values are balanced at the end of the recording period
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Contact Details
Address: H.no:1-3-476, 140/2RT Vijay Nagar Colony, Hyderabad 500057
Date /. /.
Place..
(MURALI KRISHNA)