RICOH ERROR CODE

Ricoh photocopier/printers error codes can be divided into three levels (A, B,C). The A level codes have
high risk and involve the fusing unit problems. The machine operation is disabled. Only a service engineer
should reset and repair this error. The B level errors are caused by one or more specific units. The machine
operates as usual, excluding the related units. The C level errors have no effect on machine operation except
to display a warning on the control panel. Error levels can be checked in service manuals under
troubleshooting section.
SC543, SC545 codes:
SC543, SC545 are most common errors in Ricoh products. These errors indicate a problem in fixing
temperature or thermistor. It is strongly recommended to call an authorized technician to reset and fix this
problem because defected parts must be replaced/repaired before resetting these errors otherwise it may
result in fire or other damages.
Error Code List:
Ricoh error codes are generally categorized into 9 categories. Each category starts with a unique number
starting from 1 to9. A brief description is given below:

(a). 1xx Series (Scanning Related Problems)

SC 101
SC107
SC120
SC121
SC 122
SC 123
Sc 124
SC 125
SC 126
SC 127
Sc 128
SC 129
Sc 130
SC 131
SC 142
SC 143
SC 144
SC 150
SC 170
SC 171
SC 173
SC 174
SC 181
SC 183
SC 184
SC 191
SC 192
SC 193
SC 194
SC 195
SC 196
SC 197
SC 198
SC 199

Exporsure Lamp error

Scanner Lamp Regulator Malfunction
Scanner Home position Error
Scanner home position error 2
Scanner home position error 3
Scanner home position error 4
Scanner Motor encoder signal error
Scanner motor speed error1
Scanner motor speed error2
Scanner motor encoder rotating direction error
Scanner motor start error
Scanner motor speed control error
SBU defective error/ Scanner start abnormal
F-Gate Asserted during shading
White level detection error
SBU Auto adjust error
SBU Connection error
Scanner ROM Mismatch
Scanner DA1 Abnormal/Video processing
Scanner DA2 abnormal
Scanner Lamp regulator adjustment error
Scanner DA2 abnormal
CIS Lamp abnormal
CIS auto adjustment error
CIS Transmission error
Bar Code Scanning error
Automated SBU adjustment error/Bar code number is different
Image Transfer Error
SBU White level detection
DF Gate Assert error
DF Gate Negate error
DF Gate Error
Memory card error
DF Scanning finish error

Troubleshooting Tips:
SC101:Exposure Lamp error:
Exposure Lamp defective
Check exposure lamp connections and the stabilizer board.
Dirty scanner mirror or scanner mirror out of positions.
SBU board defective
SC143:SBU white/black level correction error:
Exposure lamp defected.
Dirty white plate.
BICU Board defective
SC198:Memory address error:
The firmware program of the engine and the controller do no match.
Controller Board defective

(b) 2XX Series For Laser Unit Problems

SC201
SC220
SC221
SC240
SC260
SC261
SC285

Polygon Motor
Laser Sync Detect
Scan length detection
LD Power Supply Excessive
HP Sensor
HP Sensor not turning off
Line position Error

In some models (AF 2015 etc) 2xx error series does not exist.

(c) 3xx and 4xx Series Image Development Problems.

SC320
SC322
SC324
SC325
SC328
SC330
SC343
SC344
SC364
SC365
SC366
SC371
SC372
SC373
SC401
SC402
SC403
SC405
SC420
SC430
SC440
SC441
SC457
SC460
SC461

Polygonal mirror motor

Laser synchronization
LD Drive current over
Magnification Correction
LD Unit Home Position Error2
LD Unit no initial setting
Yellow Sleeve Motor Lock
Magenta Sleeve Motor Lock
Hard Disk Drive
Image Storage Address Error
Hard Disk Bad Sector Maximum
Yellow TD Sensor Detection Error
Cyan sensor Detection Error
Magenta TD Sensor Detection Error
Transfer Output Abnormal
Transfer Roller Leak
Transfer Belt Position Sensor
Transfer Belt Position Abnormal
Cleaning Motor Lock
Quenching Lamp
Main Motor Lock
Development Motor Lock
Image Transfer Belt Cleaning Unit Position
Error
Thermistor1 Temperature
Thermistor2

SC490

Toner Supply Motor LeakExhaust Fan Motor

LockMain Fan abnormalTransfer Bias Paper
Attraction Roller Bias Leak

Troubleshooting Tips:
SC302:Charge Roller Current leakage
Clean the machine well.
Charge roller damaged.
Poor connection of the PCU
SC392:Toner density sensor initial setting is not performed correctly.
No developer
Developing roller does not turn.
Development roller coupling gear is not correctly attached.
Poor connection of PCU
ID sensor defective
SC402: Transfer roller lead error 2
High voltage supply board defective
Transfer/Separation unit set incorrectly
Transfer roller damaged

(d) 5xx Series For Paper Feed and Fusing Problems

SC500
SC501
SC502
SC503
SC504
SC505
SC506
SC507
SC508
SC509
SC510
SC511
SC515
SC516
SC520
SC521
SC522
SC524
SC530
SC531
SC541
SC542
SC543
SC544
SC545
SC546
SC547
SC548
SC550
SC551
SC552
SC553
SC554
SC555
SC557
SC558
SC590
SC591
SC592
SC599

Main motor/transport motor lock/Fusing motor error

Drawer 1 lift motor malfunction
2nd or 1st tray lift motor malfunction
Drawer3(or 2nd) lift motor error
Drawer 4 or 3rd lift motor malfunction
LCC Tray malfunction
Paper tray motor lock
LCT main/feed motor lock
Rear fence drive motor
Drawer 3 LCT right fence error
LCT lower limit error
LCC motor lock
Drawer left guide drive motor error, Tandem rear fence
motor error
Drawer 1 side guide motor error
Paper tray error/Duplexer jogger drive motor error
Duplexer jogger driver motor error 2
Duplex-Side fence jogger HP error
Duplex-End fence jogger HP error
Bypass feed motor lock/fusing fan motor error
Fuser/Duplexer reversing motor error
Fuser thermistor open/ Hot Roller thermistor open
Fuser Temperature warm-up error
Fuser overheat error1
Hot roller fusing lamp lower limit temperature detected
Fuser lamp overheat error 2
Fuser ready temperature malfunction
Zero cross signal malfunction/ Fusing temperature does
not increase
Fusing installation error
Fusing web end
Pressure roller thermistor open
Pressure roller warm up error
Pressure roller overheat
Pressure roller low temperature abnormal
Pressure roller ready temperature abnormal
Pressure roller temperature does not increase
Zero cross signal abnormal
Exhaust/Fusing fan motor error/used toner collection
motor error
Toner supply motor error
Toner bank motor error
Copy exit tray motor lock

Troubleshooting Tips:
SC500:Too much load on the drive mechanism
Some gears or other rotating parting has been jammed.
Developing unit is over toned.
Main motor or its driving board is defective.
Before replacing motors or sensors, first check the mechanical load.

SC 541:Fusing thermistor open:

Machine is plugged into low line voltage.
Fixing thermistor is defective or out of position.
Some loose connection
Power Supply board defective
SC590:Left exhaust fan motor error
Loose connection of the exhaust fan motor.
Too much dust in the fan causing too much load on the motor driver.

(e) 6XX: Communication errors

SC600
SC634
SC636
SC696

Communication Error Between Main Control and Operation Panel

Boards
Key/ Card Counter Device Error
Communication Error Between BICU & Paper Feed Control PWA
Communication Error Between Engine Boad and Finisher

Troubleshooting Tips:
SC621:ADF connection error
An incorrect ADF is installed on the machines.
The connector of the ADF is removed while the machine is in the energy save mode.

(f) 7XX: Peripherals Problems

SC700
SC702
SC703
SC704
SC705
SC721
SC722
SC727
SC728
SC733
SC760
SC770
Troubleshooting Tips:
SC700:ADF pickup problem

RADF Original Pickup Malfunction

RADF Feed Motor Lock
RADF Transport Motor Lock
RADF Original Exit Motor Lock
RADF Bottom Plate Motor
Sorter Bin Motor
Finisher/Sorter Jogger Motor
Finisher Stapler Rotation error
Finisher paper stack height error
Finisher Lower Tray lift Motor
ADF Gate Abnormal
Display Editor Abnormal

Home sensor is defective

ADF board or pickup roller mechanism is defective.
SC733:Finisher lower tray lift motor
stack height sensor or lower tray limit sensor may cause this problem

(g) 8XX: Controller Errors

SC800
Startup Without Video output End
SC804
Startup Without Video Input End
SC818
Watchdog Error, Software Malfunction
SC819
Kernel Mismatch, Download Firmware again
SC820
Self Diagnostic Error,Download Firmware again
SC855
Wireless LAN card problem detected
SC857
USB Interface Error Detected
SC868
Incorrect Data is detected in the SD card
SC870
Address Book Data stored on the hard disk was abnormal
Troubleshooting Tips:
SC 826:Self diagnostic error:
NVRAM on the controller board is defective and must be replaced.
SC855:Wireless LAN card error
Poor Connections between LAN card and the printer
Defective controller board.
Defective wireless LAN card.
Disclaimer:
Please note that this detail is just for information. Do not try to repair a machine if you are not a qualified
technician. Technicians should also not take this information as a substitute of technician manuals.