Guides :: Worldox GX3 Troubleshooting

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http://support.trumpetinc.com/index.php?pg=kb.book&id=31

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Home Guides :: Worldox GX3 Troubleshooting

1. Opening Worldox
1.1. WDREGSET - File Registration Required Prompt each time Worldox is opened
1.2. The Activation Key is Invalid Errors when launching Worldox
1.3. You can Safely Ignore this Message dialog every time Worldox is opened
1.4. Why you shouldn't pin Worldox to your Task Bar
1.5. Worldox Prompts for User Code
1.6. Worldox GX3 Offline Errors
1.7. WDMIRROR - Copy Error messages after updates have been applied
2. Integration with Adobe
2.1. Supported Versions
2.2. Selecting File -> Save in Adobe Reader does not pop Worldox
2.3. Selecting the Worldox Save button does not pop Worldox or brings up a small Worldox box
but not the profile card
2.4. Save To Worldox button doesn't appear when viewing PDFs in a web browser
2.5. Worldox Integration will not be enabled message when viewing a PDF in a browser window
2.6. Adobe PDF - Printing on 64 bit operating systems does not pop Worldox
2.7. Anti-Virus is Blocking Worldox Plug-ins
3. Integration with Advent Axys
3.1. Integration does not work under Windows Vista or higher
4. Integration with Excel
4.1. Save or Save As is Not Popping Worldox
4.2. @wdexclb.xla could not be found - error message when saving in Excel 2000 or Excel 2003
4.3. Temporarily Disabling Integration
5. Integration with Internet Explorer
5.1. Internet Explorer 7 (or above) - Integration does not work
6. Integration with Junxure
6.1. Junxure - Next Action Integration
6.2. Integration works sometimes but not always
7. Integration with Outlook
7.1. Outlook - Copy and Move to Worldox buttons missing
7.2. Outlook - MAPI_E_FAILURE when sending files
7.3. Outlook - MAPI_E_Failure when using the Compressed Zip File button to attach files to
emails
7.4. Outlook - Sent Email Integration pops for Internal Users
8. Integration with Word
8.1. Save or Save As not Popping Worldox
8.2. Insert Picture not popping Worldox
8.3. Visual Basic Runtime Error - File not found wdwrdm32.dll or wdapi32.dll when saving
8.4. Temporarily Disabling Integration
9. Integration with Other Applications
2012 Trumpet, Inc., All Rights Reserved

11/27/2013 12:48 PM

Guides :: Worldox GX3 Troubleshooting

2 of 2

http://support.trumpetinc.com/index.php?pg=kb.book&id=31

9.1. Integrate Worldox with Other Applications

9.2. Integration works sometimes but not always
10. Searching for Documents
10.1. A search database is temporarily unavailable, or The Following Databases are Temporarily
Off-line message
10.2. Searches containing dashes do not work
10.3. Documents saved by a user are available to only that user
10.4. Search Warning dialog (or all documents returned) when clicking New Search
10.5. Searching for Orphaned files in Worldox
10.6. Unable to find documents that were just saved, The system cannot find the file specified.
(Error #2)
11. Saving Documents
11.1. Red X on top on the icon next to each cabinet
11.2. Save As Version not available when dragging a file to workzone
11.3. No Files Qualified error when dropping to Workzone
11.4. Worldox performs a Save As operation when you select the Save button
12. Code Look Up Tables
12.1. Adding Account Codes in Worldox adds them to all clients
12.2. Advisor/Client was deleted their Clients/Accounts are not available
13. Editing Profiles
13.1. Edit>Profile results in "Target Path is Invalid" Error
14. Favorites
14.1. Edit Home Location
14.2. Files are displaying in Worldox when I didn't save them in Worldox
15. Find Templates / Search Templates
15.1. NOT Operator is no longer allowed in the DOC ID Field
16. Previewing File Errors
16.1. WORLDOX - Internal Error when previewing files (and full text search not working at all)
17. Deleting Files
17.1. Unable to delete files - The file is currently READ-ONLY
18. Indexer Error Messages
18.1. Worldox Indexer is holding locks on network file WDFLSMS.DLL
18.2. Worldox GX3 Copy Error on the indexer
18.3. ISYS532.DLL - Internal Error: HwIndex-704/39833/3892/207/1XL Index File Corruption
Detected
18.4. Microsoft Office Outlook - No profiles have been created message
19. Worldox GX3 Cloud
19.1. Installation Errors - Computer requires Network Level Authentication which your
computer does not support
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2012 Trumpet, Inc., All Rights Reserved

11/27/2013 12:48 PM