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Chapter 3
Human Resource Department
3.1 Introduction:
In the previous chapter the background of Pakistan Telecommunication Company limited
was explained. This chapter covers Human Resource department of Pakistan
Telecommunication Company limited, various functions of HR department such as
recruitment, selection, training and compensation, activities such as customer relation,
installation of various devices for customers, management of different departments of
PTCL and reward and compensation process for employees on various tasks.
Management of people at work is very important in every organization, because
organizational goals and objectives are achieved by the co-ordination of people working
at the organization. Every organization has personnel function whether or not specific
manager has been so designated. Every organization must hire, train, motivate, and
maintain employees. Human resource department is responsible for arranging and
managing human capital for PTCL.
The administration is required to follow a definite set of rules and a specific procedure.
Prof-Waldo defines procedures as The prescribed or customary way of working together
with the conduct of an organization business. It is the procedure that governs the internal
and external relationship between an individual and another, between one organizational
unit and another, between one process and another, between one sill or technique and
other between organization and the public. 1 The following page included the hierarchy of
Human Resource department of PTCL.
Stephen, David; (Feb, 2007). Human Resource Management, Maryland: John WILEY & Sons
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Executive Vice
President HR
Organization &Development
and HR Planning
Training Services
General Manager HR
Admin
General Manager
Recruitment & manpower
Planning
General Manager
Employee
Relations
General Manager
Organizational Design
General Manager
General Manager
Compensation & HR
PTCL Academy
Policies
GENERAL
MANAGER Training
Administration
This
www.ptcl.com.pk/corporate-information
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Nine regional telecom training schools are in Peshawar, D.I khan, Gujranwala,
Faisalabad, Multan, Sialkot, Quetta, Hyderabad.
Voluntary separation scheme (we recognize your services) (Aap Ki Hidmat Ka Etraf)
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Ph.D. Program
ICT training activities offers Ph.D. program to its brilliant and hardworking
employees if someone is interested.
MS programs
MS program is also a part of ICT, if an employee is master degree holder and wants
to continuous its education Training and Career Development department gives
admission in concerned university.
ICT offers training program in Cisco regional academy for IT specialist to understand
the uses of various routers and HUBs.
This academy offers training for computer programmers to learn new programming
techniques to cope with the new technology.
3.3.4 HR Administration
Devise policies and procedures to ensure that the day-to-day maintenance and logistics
requirements of the PTCL Head quarter and the staff working here are adequately met.
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3.3.5 Recruitment
Recruitment department maintains a close liaison with the top-tier engineering and
business schools so as to ensure a steady supply of high-class talent streams, and then
conducts the complete hiring process from advertising the positions in various media to
the final selection in both management and non-management cadres. But still the
recruitment process is not up to merit, candidates who are referenced by political leaders
and bureaucrats are also hiring and who have no such qualifications for the required
positions. Main areas of recruitment are:
3.3.5.1 Request for Hiring
Requisition is received from the department via e-mail or through movement of file. It is
followed with strong follow-up from the department head.
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Interview
www.ptcl.com.pk/jobs
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External Candidates
If the candidate is selected he/she is informed verbally on the telephone about her
selection and the candidate is asked to visit the headquarters for further formalities.
Upon visit, the original offer letter and a copy are presented to the candidate for
signing.
Internal Candidates
For internal candidates, consent is obtained from their supervisor and General Manager
regarding the movement of employees and advertisement is done via e-mail or through
file movement. The eligible employees send their emails with employment forms, then
they are short listed and interviewed, and recommended employees cases are send to
General Manager (HR) for approval.
3.3.5.7 Medical Referral
Upon visit in case of external hiring to the Head Quarter the candidate is also issued a
medical referral letter for a hospital on PTCLs panel. They are required to visit the
hospital and conduct the tests mentioned on the referral on companys expense. Those
tests are sent directly to General Manager Medical by the hospital and a medical report is
sent directly to the recruitment department mentioning their medical fitness condition. If
a candidate is found unfit he is referred for a second opinion. He meets the General
Manager medical in person and further tests are conducted. If still found unfit the case is
closed. If a candidate is found fit he is informed and date of joining is confirmed. But
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Processes at RHD:
Bank Account Opening: Initially the candidate is provided with the Bank Account
form and panel Banks List.
Bank Referral letter: The candidate selects the bank and is given a Bank Referral
letter being addressed to the Manager of the bank.
Salary imbursement: After that the candidate open an account in the respective
bank and informs the RHD , which then sends the account details to the Manager
Payroll for Salary imbursement
Existing Account: Incase if the candidate already has an account in the panel
banks on the panel, then he just has to provide the account number.
Generating E-Mail ID: After receiving the joining report from the candidate, a
request is sent to the IT administrator for the generation of E-Mail ID and
Password.
Employee Number: From their onwards candidates get their position numbers and
are entered in SAP and eventually get their Employee Number.
Employee ID card and Temporary card filled forms are submitted to the RHD
with requisites, who verifies them and issues a temporary card to the employee.
These filled forms are then sent to the Director Security who prepares the ID card
and sends it to the RHD. RHD hands over the ID card to the employee and
temporary card is taken back and returned to the Security Department.
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The Installed equipment is sent to the RHD by the IT Dept, where it is handed
over to employee and receiving is obtained.
RHD, for smooth and efficient operations maintains pool proof IT equipment; for
this purpose the requisition for IT equipment is sent to IT and Procurement
department 2 months in advance.
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Rs.40
Technician
Rs.20
Engineering, Supervisor
Rs. 20
AE/ADE/SDO
Rs. 20
Senior Engineer
Rs.15
Total
II.
Rs.175
Broadband Installation/Provisioning7
a) For the installation of 41 to 80 connections per month per CPE Installer, following
amounts would be paid as incentive for each additional connection beyond the baseline of
40 connections (no incentive for first 40 connections)
CPE Installer
Rs.150
Lineman
Rs.75
Ali, A. General Manager Compensation & HR Policies PTCL, Aug 20, 2009
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Rs.45
Rs.15
Manager Provisioning
Rs.4
SM MM&BB
Rs.05
Total
Rs.300
b) For the installation of 81 or more connections per month per CPE 8 Installer, following
amounts would be paid as incentive against each additional connection beyond the first
80 connections (for 41 to 80 connections, reward mentioned in the above category would
apply)
CPE Installer
Rs.250
Lineman
Rs.125
MDF Technician
Rs.75
Rs.25
Manager Provisioning
Rs.15
SM MM&BB
Rs.4
Total
Rs.500
It is hoped that the Incentive Plan would enable them to further improve their
performance and demonstrate their best talent in pursuit of the companys business
objectives. But the Company needs to improve the pay raise system in order to properly
utilize employees. The Incentive Plan would have taken effect from October 01, 2008.
As in PTCL there are regular NTC employees, to apprise the regular employees the meth
Organization Development used is annual confidential report (ACR). As for as the NTC
employees are concerned the meth Organization Development for evaluating the
performance as named by the PTCLs management is 180 degree, in which first the
reporting officer(immediate boss) evaluates the employee as criteria defined in the
appraisal form and then the reviewing officer is going to evaluate the appraisal form. But
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3.3.7.2 Benefits:9
I.
Bonus
PTCL annually provides cash bonus to its staff to encourage them to give their best to the
organization and contribute beyond the call of duty. The bonuses are paid in accordance
with the pay scales of the employees. Bonus is 5% of the basic pay.
II.
PTCL also provides its employees GP funds facility. It is a welfare fund to which all the
employees contribute on regular basis through salaries and the PTCL also contributes
handsome amount. It is 13% of the basic pay for each pay scale. At the time of retirement
all the employees get appropriate financial assistance from this fund beside their regular
pension. But it is only for the regular employees.
III.
Pension
Employees have the facility of pension. After retirement, each and every employee of
PTCL get pension according to the pay scale, till death and after the death of the
employee, pension will be given to his wife till her death. It is 33% of the basic pay. But
as now PTCL is a private organization there is no facility for the contractual employees.
IV.
Medical Expense
The medical assistance is provided to the employees according to the pay scale and in
accordance with the service conditions (contract/regular employees). For scale 1-16 it is
Rs. 500 and Rs. 800 per month for scale 17 and above.
V.
Transport
Ali, A. General Manager Compensation & HR Policies PTCL, Aug 20, 2009
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VI.
Accommodation Facility
PTCL is also providing the accommodation facility for their employees. PTCL has its
own flats for the lower staff (which includes grade 1 to 15).Then they also have colonies
and furnished houses for the higher ranked employees like chief engineers and general
manager. House rent is 45% of the basic pay.
VII.
Leave Policy
Leave policy is the integral part of the compensation system; PTCL provides the facility
of leave for the employees in following pattern.
Regular
Types Of Leaves
Leave Availed Annually
48 days
Casual Leave
20 days
Extraordinary Leave
Maximum 5 years
Recreational Leave
15 days Annually
Hajj Leave *
45 days
Iddat
Leave(for
female
employees)
130 days
maternity leave(for female
employees)
90 days
NCPG
36 days
08 days
Nil
Nil
45 Days
NTC
36 days
Nil
Nil
Nil
45 Days
130 days
130 days
90 days
study leave
LPR
Disability Leave
Nil
Nil
NIL
90 days
varied from
case to case
Nil
Nil
Table -3.1
VIII.
Uniform Allowance
PTCL provides the summer and winter uniform to some of its staff especially at lower
level employees.
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IX.
PTCL provides marriage grant allowance to their employees for the marriages of their
daughters from grade 1 to grade 15.The amount is fifty thousand rupees.
X.
Burial Charge
PTCL also provides the burial charges to the family of deceased employees.
XI.
Educational Benefits
Special attention has been given towards the educational facilities being provided by the
PTCL to the dependents of its employees. Employees dependents education is free till
matriculation under the PTCL compensation policy. Moreover regular stipends are also
awarded to the deserving students.
XII.
Performance Certificate
To induce to work hard on continuous basis, the company provides certificates to its
employees to acknowledge their Organization Development performance. This helps in
employees grooming and advancement in banking career.
XV.
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Travel Allowance
PTCL provides travel allowance to the employees for official trips according to the
entitlements. It depends on pay scale and cities, for 1-16 it is Rs. 365 for special cities
(Peshawar, Abbotabad, Islamabad, Lahore etc) and for 17 and above it is Rs. 650.
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