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The Potential
CONSUMER: The chief beneficiaries of this globalization are
consumers. The communication revolution is introducing new
competition, holding down prices and multiplying choice. The greatest
transformation will be seen in products that can be not just ordered but
delivered on-line. Here is the biggest opportunity, not just cutting costs
and benefiting from global markets, but also for developing entirely new
products and processes.
Consumers can also develop new relations with companies.
Companies can more easily track consumers tastes and behaviour and
will be able to work harder to retain existing customers by studying their
preferences. They can offer customers products tailored to their exact
requirements. Thus, they can involve customers in the development of
products so that they become partners in the creative process of
innovation.
COMMERCE: Companies will make use of the Internet that
individuals. Companies will have access to global markets. The
computers power to search, identify and classify different tastes and
needs will offer many more opportunities to niche businesses. Many
barriers to entry will fall as the declining cost of marketing and
distributing products on-line. Brands will become more important, not
less as consumers struggle to pick the products. In addition, many
businesss that are based on network including hotels and banks already
find that communications amplify a networks value.
The Shape of Companies: On-line trading among companies already exist
and will grow larger and alter more rapidly than retail commerce. The
internet brings a sharp fall in costs of handling and transmitting
information. Almost every business process involves information in some
form. All this information can now be handled and shared more cheaply
and swiftly. Therefore, the paper work task that been handled by
employees will be vanished and require fewer resources.