Barriers in Effective Communication

By: Shakeel Abbas MS (Mgmt)

Good communication is not synonymous with talking other people into accepting your point of
view. Regardless of how well you express yourself, other people will not always agree with you.
While you send a message, you intend to communicate meaning, but the message itself doesnt
contain meaning. The meaning exists in your mind and in the mind of your receiver to
understand one another, you and your receiver must share similar meanings for words, gestures,
tonic of voice and other symbols.

Language problems

When you choose the words for your message, you signal that you are a member of a particular
culture or subculture and that you know the code. The nature of your code imposes its own
barriers on your message. Barriers also exist because words can be interpreted in more than one
way. Language is arbitrary code that depends on shared definitions, but theres a limit to how
completely any of us share the same meaning for a given word. To overcome language barriers,
use the most specific and accurate words possible. Always try to use words your audience will
understand. Increase the accuracy of your messages by using language that describes rather than
evaluates and by presenting observable facts, events, and circumstances.

Poor Listening
Perhaps the most common barrier to reception is simply a lack of attention on the receivers part.
We all let our minds wander now and then, regardless of how hard we try to concentrate. People
are essentially likely to drift off when they are forced to listen to information that is difficult to

understand or that has little direct bearing on their own lives. Too few of us simply do not listen
well! To overcome barriers, paraphrase what you have understood, try to view the situation
through the eyes of other speakers and resist jumping to conclusions.

Noise
Equipment or environmental noise impedes clear communication. The sender and the receiver
must both be able to concentrate on the messages being sent to each other. Noise is any
interference in the communication process that distorts or obscures the senders meaning and
such communication barriers can exist between people and within organizations.

Stress
People do not see things the same way when under stress. What we see and believe at a given
moment is influenced by our psychological frames of references which include our beliefs,
values, knowledge, experiences and goals.

Lack of Basic Communication Skills

The receiver is less likely to understand the message if the sender has trouble choosing the
precise words needed and arranging those words in a grammatically-correct sentence.

Insufficient Knowledge of the Subject

If the sender lacks specific information about something, the receiver will likely receive an
unclear or mixed message. Have you shopped for an item such as a computer, and experienced
how some salespeople can explain complicated terms and ideas in a simple way? Others
cannot.

Information Overload
If you receive a message with too much information, you may tend to put up a barrier because
the amount of information is coming so fast that you may have difficulty comfortably
interpreting that information. If you are selling an item with twenty-five terrific features, pick
two or three important features to emphasize instead of overwhelming your receiver with an
information avalanche.

Differing Backgrounds
Differences in background can be one of the hardest communication barriers to overcome. Age,
education, gender, social status, economic position, cultural background, temperament, health,
popularity, religion, even a passing mood can all separate one person from another and make
understanding difficult. To overcome the barriers associated with differing backgrounds, avoid
projecting your own background or culture onto others. Clarify your own and understand the
background of others, spheres of knowledge, personalities and perceptions and dont assume that
certain behaviors mean the same thing to everyone.

SIGNIFICANCE OF COMMUNICATION IN BUSINESS

You will understand the significance of business communication from the following points:

Healthy organizational environment

The organizations are the social systems formed on the basis of mutual interest. The mutual
interests are safeguarded by various activities of planning by the management. They must
skillfully apply the communication systems to keep the healthy organizational environment.
It must be remembered that the activities of the management and the employees in any business
organization are governed by social as well as psychological laws. If the management has to
keep the healthy organizational environment and healthy relations with the individuals
from outside, other business houses, government authorities, etc., it must use the communication
channels and media effectively. Sociologically, organizations are social systems in which people
have their individual as well as social roles and status.

Management-employee relations
A genuine interest in other people, their groups and organizations is required for strong and
stable personal relations and for the success of business activities of the businessman who is
genuinely interested in others, shares their hopes, aspirations, successes and disappointments.
As organizations need people and people also need organizations, people can use organization
and organization can use people to reach their objectives by communication properly with each
other. When the objectives of the organization are made clear to the employees, the workers are
motivated to work in that direction. It should be made clear that the organization cannot survive,
if its objectives are not reached; and if the organization does not survive, there would be no
chances of employment opportunities in it. The employees and the management should develop

the link of communication for better mutual understanding and encourage each other to achieve
their self-interests.

The external and internal communication network

Every business finds it necessary to maintain both the internal and external communication. The
communication between the management and the workers is an internal communication. The
management must be well-informed about the internal activities of the organization. They
require the information about the efficiency, qualifications, capabilities and the training of the
workers and also about the production, marketing and sales capacity of the organization. The
progress and profitability of the organization depends upon how well the management and the
employees are informed about these matters and what steps are taken by them in order to
improve the situation. When the management is informed about some faults related to job
assignments, exact designation of the officers and their decision-making, the responsibilities of
the employee, etc., the management making, the responsibilities of the employee, etc., the
management will make necessary changes and the business can thrive after the relevant changes
are made.
The dynamics of the internal system influence the activities of the external system.
Communication about the product studies and market analyses flow smoothly between persons
of .equal status, between friends and between persons who support and encourage one another.
The conflicts growing out of the internal system of the group can binder the communication
regarding external activities. The manager must give attention to both the internal and the
external group systems.
The effective internal network of communication is essential today because of the large size of
the business houses. They have their branches and sub-branches, which are further divided into

functional departments. Some business organizations are spread over the different places in the
country. These divisions and branches maintain a link with the management of the central
organization. The appointments, designations, relationships, responsibilities, objectives and all
the activities and duties determined by the division of work are communicated and assigned to
the branches by the central management of the organization. The branch manager who is
appointed by the board of directors accepts the responsibilities and assignments, which are
assigned by the parent body. Through him, the center gets reports about the various activities of
the branch. He has to accept the directives of center, which are given by center after receiving
the reports. He acts as the delegate of the board of directors and has to clarify the objectives and
directives of the organization to his subordinates. In some of the multinational corporations, the
directors and the managers spend their ninety per cent time in maintaining communication links.

Functionalisation
The division of work into different kinds of duties can be called functionalisation. For example,
the difference between an office supervisor and an operators assembly or machine shop
supervisor is a functional one. This idea of functionalisation is found in most of the business
organizations today. Functionalisation naturally leads to specialisation. The most salient feature
of this age is specialization. There are specialists who acquire a vast knowledge and experience
in their limited subject. This specialized knowledge, training and experience will be useless if it
is not communicated. The accountants, engineers, scientists and the experts of many kinds must
be able to communicate their knowledge to the management and the employees. The company
may get benefit by the advices, suggestions and information provided by these experts.

Trade unions: labor problems

The businessmen are mostly after productivity gains and other economic and technical benefits.
Sometimes, this tendency of the businessmen comes in conflict with the problems, which are
primarily human. The employees are now more conscious of their rights than before. They are
organized into trade unions, which continuously demand for rights of the employees, better
working conditions and dignity of the labour. The progressive employers are convinced that
there ought to be some ways of effective communication between the management and the
workers to develop better employees satisfaction and a sense of security. If the insecurity and
frustration of employees is successfully dispelled by the management, the employees feel
motivated for better working. In order to satisfy the security needs of employees, a number of
companies have started welfare programmes based on custodial model of organization, which is
popularly known as paternalism by which employees depend on the organization for their
security and welfare. As the success of the custodial approach depends on the economic
resources of the organization, the management must be able to communicate with the employees
regarding the financial state of the organization and should motivate them for better work in
order to make the organization financially strong enough to support its employees.

Globalization and the language problem

Modern business relationships have spread worldwide and. The communication links play a
significant role in establishing and strengthening such relationships. Multinational business can
help the economic as well as social development, therefore, it can also be regarded as a social
institution. When a business expands beyond national boundaries, it is also a step into different
legal, political, social, economic and educational environments. With the expansion of business,

the communication links are also lengthened because of which the control of the multiple
business activities becomes more difficult. It is hard enough to run a multinational business in
one language. When there are number of other language in a country and the overall languages
are used as a medium of communication, the management faces the compounded difficulties.
The complexity of the business increase to the maximum. Under these circumstances, the
management has to put its communication skills to their limits.

Competition
Businessmen seek to obtain profit from the sale of their goods and services and the consumers
seek the satisfaction of their wants by buying them in the market. In a free market economy,
production is for profit and consumption is for the satisfaction of wants. Both the producers and
the consumers naturally try to promote their own interests. This system works fair/when free
competition is present in the market place. The products of common consumption are available
in the market in many brands and the buyers are free to buy any of or them. As the decision to
buy depends on their own initiative, they cannot be forced to buy a particular product or service.
The similar products with different branding from different companies cannot enjoy equal
demand from the buyers. A businessman who wants to survive in this world of free competition,
should know his competitors, the quality and the prices of their products, the discounts, terms
and conditions of sale, the policies of advertising, government laws, etc. If they are not able to
communicate better in this respect, their sale will not be satisfactory. A good salesman is
efficient communicator who can attract the customer, induce him to buy his goods and services.

Participation and delegation

Participation, cooperation and team-work of the management and employees can yield best
results because of their common commitment to goals that encourage better performance.
Participative managers communicate with their employees. They ask for the opinions, views,
suggestions and recommendations of the employees in the decision making process so that they
work together as a team. But the benefits of participation in decision-making process may not be
substantial if the superiors neglect the delegation of authority. The delegation of authority trains
and develops the efficiency of the subordinates and reduces the managers burden of performing
the duties of routine nature. The delegation of authority can be communicated in oral or written
form, but it is always better to use the written form in order to avoid the conflict and confusion.
In participatory management, the manager retains the ultimate responsibility of his unit, but he
shares the operating responsibility with the employees who actually perform the work. This gives
a sense of involvement and satisfaction to the employees who work with high morale to achieve
the objectives of the organization as the manager seeks participation of the employees in policy
matters and decision making.