Voice Deep Dive Workbook

Version 3.5

Module 15

CUCME System and Phone Basics :: Tasks

Lab Instructions:
Prior to starting this lab, ensure that you have both read through the Voice Rack Rental Guide
before beginning this lab, so that you are fully aware of how all equipment works and is
accessed, and that you have loaded both the initial router/switch configs from INEs members
site, and that you have manually loaded the CUCM initial configs as described below.

Note
- Most Deep Dive lab scenarios require existing configuration before they can begin to be
configured. Also, most lab scenarios use different pre-configuration from other Deep Dive
labs. Therefore it is necessary to load the "Startup Configs" prior to beginning any of these lab
scenarios.
- To load your router and switch configs, first log into your INE.com Members account, then
navigate to the "Rack Rental" tab, and click on "Control Panel" >> "Click here to choose a
configuration to be loaded on your Voice Rack", then choose the appropriately named
selection for this module. This will only load your router and switch configs (pstn, r1, r2, r3,
sw1, sw2).
- To load your CUCM server initial configs, please log into the CUCM Admin WebUI, and use
the Bulk Administration tool to upload & import the appropriately named DD-ModXXCUCM-Startup.tar" file that was included in your Members account for this module. Here are
two brief demonstration videos on how to successfully accomplish this upload and import into
CUCM: Importing or Exporting Configurations in CSV file from CUCM (15 mins), and Fixing
Any Issues That May Arise With Importing CSS and CdPTP & CngPTPs (8 mins).

Copyright 2011 Internetwork Expert

www.INE.com
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2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.

Voice Deep Dive Workbook

Version 3.5

Module 15

15.1 DHCP

On Branch2 R3, setup a DHCP pool to assign IP addresses to all phones in the range:
o 177.3.11.0/24
o Don't allow addresses .1 - .20 to be handed out in that subnet
Ensure the proper default router and TFTP server options are chosen
All Phones - both SCCP and SIP - will download files via TFTP from the IP address of
the Loopback 0 interface

15.2 Clock and Network Time

Set the Branch2 R3 system clock to the time zone of Central European Time (CET)
(GMT +1) and set Daylight Savings Time to Central European Summer Time (CEST)
Ensure that NTP is setup to sync the local clock to the PSTN router at IP address
177.1.254.254
Ensure that the router can also serve NTP for SIP phones who later need it, but ensure
that it does not become the primary sync'd clock for the router

15.3 TFTP

Configure Branch2 R3 as a TFTP Server to serve up all SIP and SCCP load files
necessary for the locally connected IP phones to upgrade to their proper load

15.4 SIP CUCME Server Setup

Provision Branch2 R3 as a SIP CME server with the following stipulations:

o Allow a maximum of 2 SIP IP phones and ensure they upgrade as needed
o Ensure these phones can authenticate and register
o Allow a maximum of 10 Directory Numbers
o Provision the SIP server IP address to be the same as the Loopback0 interface
and ensure that SIP packets from the router come only from that address
o Ensure that phones display their time and date in the formats:
Time: Display 24-hour time in the same time zone as the router and get
their time via NTP from the local router
Date: dd/mm/yy

15.5 SIP CUCME Phones Setup

Provision one of the IP phones as a SIP phone with the following parameters:
o Allow negotiation of the CODECs G711aLaw and G729 with G711 preferred
o Provision a DN of 3003 with the CNAM "James Ford"
o Provision DN 3003 as button 1 with a line label of "James Ford x3003"
o Configure DTMF-Relay support for RFC 2833 only

Copyright 2011 Internetwork Expert

www.INE.com
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2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.

Voice Deep Dive Workbook

Version 3.5

Module 15

o Provision the phone for registration with a username and password both being
"3003"
o Ensure the phone displays a DID number at the top right corner of its display of
"0207033003"
o Ensure that SIP phones can call each other

Copyright 2011 Internetwork Expert

www.INE.com
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2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.

Voice Deep Dive Workbook

Version 3.5

Module 15

15.6 SCCP CUCME Server Setup

Provision Branch2 R3 as a SCCP CME server with the following stipulations:

o Do not allow phones to Auto-Register
o Allow a maximum of 2 SCCP IP phones and ensure they upgrade as needed
o Allow a maximum of 20 Directory Numbers
o Provision the SCCP server IP address as the same as the Loopback0 interface
and ensure that this is the only IP address that phones can register with
o Ensure the message at the bottom of the phones is same as the phones already
provisioned on the SIP CME server
o Ensure TFTP configuration files are generated for every phone, not just every
phone type
o Ensure that phones display their time and date in the formats:
Time: Display 24-hour time in the same time zone as the router
Date: dd/mm/yy
o Ensure that admins can login to the WebUI and can change things like DNs,
and Time

15.7 SCCP CUCME Phones Setup

Provision two of the IP phones as SCCP phones with the following parameters:
o Allow negotiation of the CODECs G711aLaw and G729 with G711 preferred
o Provision one phone with the following:
A DN of 3001 with the CNAM "Desmond Hume"
Provision DN 3001 as button 1 with line label "Desmond Hume x3001"
Ensure the phone displays a DID number at the top right corner of its
display of "0207033001"
o Provision one phone with the following:
A DN of 3002 with the CNAM "John Locke"
Provision DN 3002 as button 1 with line label "John Locke x3002"
Ensure the phone displays a DID number at the top right corner of its
display of "0207033002"

15.8 CUCME Directory Services

Ensure that when any phone goes to call another phone, that they see the person's
name whom they are calling before the phone is connected, and not only their DN
Ensure that John Locke and Desmond Hume can see all other phones names and
numbers in the Local Directory
Add an entry to the Local Directory for James Ford's mobile number and list is in the
following manner:
o "Sawyer's Mobile" 00670357575

Copyright 2011 Internetwork Expert

www.INE.com
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2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.

Voice Deep Dive Workbook

Version 3.5

Module 15

15.9 SCCP CUCME Server Redundancy

Ensure that if for some reason the Branch2 R3 SCCP CME server were to fail, that
Branch1 R2 would take over all operations for the SCCP IP phones using its
Loopback0 interface.
Do not use HSRP to accomplish this task
(shutdown Branch2 R3 Lo0 interface to test - do not remove telephony-service)

15.10 Endpoint Registration With External SIP Proxy Server

Configure Branch2 R3 to register its all of its SCCP and SIP endpoints with an external
SIP Proxy server being hosted on CorpHQ R1's Loopback0 interface
Go ahead and register all E164 numbers in the range of the 3000 series of DID
numbers to the SPS, but ensure that they register with their entire E164 number, not
including "+" (e.g. 31 20 703 3001, 31 20 703 3002, and so on)

15.11 Templates

Configure a template so that IP phone 3003 receives the following parameters:

o Forward all calls when the phone hasn't answered in 4 rings to DN 3800
o Remove the "Redial" softkey from the Idle state
Configure a template so that IP phone 3001 receives the following parameters:
o Ensure that this phone can only have a maximum of 6 calls per button, however
that any incoming call forwards to the CFwdB setting once there are 3 active
calls per any button
o Disable the Confrn softkey, however do not remove it
Configure a template so that IP phone 3002 receives the following parameters:
o Add the "MeetMe", "CBarge" and "DND" softkeys to display in their appropriate
states
o Add the "Dnd" softkey in the Idle state as the 3rd button on the first screen
before "more"
o Add the "MeetMe" softkey in the last position after all of the existing softkeys in
the existing "OffHook" state
Configure a template so that both the DNs of 3001 & 3002 receives the parameters:
o Ensure that they receive alerts after 15 seconds of someone being on "Hold",
regardless of whether the phone that put them on hold is idle or not
o Forward all calls when the phone is in a busy state to DN 3800

Copyright 2011 Internetwork Expert

www.INE.com
-5-

2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.

Voice Deep Dive Workbook

Version 3.5

Module 15

15.12 CUCME Phone Customization

Ensure that both SIP and SCCP phones can download and use custom ringtones and
phone desktop backgrounds
Ringtones are pre-loaded into the router's flash
Phone Desktop Backgrounds are not pre-loaded into the router's flash, however the
images are provided for you in the proper size and format (for 7961 phones that is) in
your "Class Files", however the List.xml file is not - you need to create that on your own
and upload all files in their proper directories
o Load the "CiscoLogo" background on phone 3001 and load the "INELogo"
background on phone 3002

Copyright 2011 Internetwork Expert

www.INE.com
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2011 Internetwork Expert, Inc. All rights reserved.

INE, the INE logo, and Voice Deep Dive are registered trademarks of Internetwork Expert, Inc. in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Internetwork Expert and any other company.