How to develop employees through

coaching process
Presented by:
Mohsin Majeed
Pakistan Institute of Engineering and Applied Sciences,
Islamabad, Pakistan
October, 2014

PRESENTATION LAYOUT

What is Coaching?
Employee, An asset of Employer
Importance of Coaching in an Organization
Coaching Concept in an Organization
Types of Organizational Coaching
Model of Organizational Coaching
Effect of Coaching on Professional Skills
Case Study: NayaTel (Pvt.) Limited
Summary & Conclusion

WHAT IS COACHING?

A teaching, training or development process by which

an individual is supported
specific personal or professional result or goal is achieved

A short-to-medium-term relationship between a

manager or senior leader and a consultant (internal or
external)

to improve work performance

EMPLOYEE, AN ASSET OF EMPLOYER

The success or failure of the organization depends on

employee performance
Investment of huge amount of money on employee
development by employer

IMPORTANCE OF COACHING IN DEVELOPING

EMPLOYEES

Variables of Employee Development

IMPORTANCE OF COACHING IN DEVELOPING

EMPLOYEES (CONTINUED-1)

Pyramid of Organizational Benefits

COACHING CONCEPT IN AN ORGANIZATION

The Purpose of Coaching

Leadership development
To retain high potentials
To improve performance
Career anticipation by employees

TYPES OF ORGANIZATIONAL COACHING

Culture Change Coaching

Management / Leadership Coaching

Culture audits through surveys, interviews and/or focus group

methods
Leading others to combine their personality and behavior to
accomplish a common goal

Coaching for Skills

To learn specific skills, abilities and perspectives over period of

specific time

TYPES OF ORGANIZATIONAL COACHING (CONTINUED)

Coaching for Performance

Coaching for Development

Effectiveness in current position, management or leadership

competencies
Future job role, outplacements,
engineering in organization

restructuring

and

re-

Coaching for the Executives Agenda

Issues surrounding the executive e.g. company downsizing

MODEL OF ORGANIZATIONAL COACHING

Model proposed by Prof. Peter Hawkins

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EFFECTS OF COACHING ON PROFESSIONAL SKILLS

Communication Skill
Building Relationship
Decision-Making
Leadership
Advocacy and Negotiation
Career Planning and Management
Work-Life Balance
Boundary Enforcement

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DEVELOPING A COACHING CULTURE

Improving Bottom Line Performance

Engagement of Employees
Communication between higher management and bottom line
Awarding the talent

Building a truly sustainable competitive advantage

Develop a unique level of expertise in areas that really matter to

employer
Complement ones competence with companys core
requirement

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DEVELOPING A COACHING CULTURE (CONTINUED)

Retaining best staff and improving morale in most

challenging circumstances

Developing the team

Reconnecting with team
Improving the workplace
Setting measurable goals
Rebuilding confidence
Focusing on talent management
Keeping people motivated

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DEVELOPING A COACHING CULTURE (CONTINUED)

Developing Talent

Make use of abilities and develop skills that can aggrandize

talent

Creating resilience in organization, enabling people with

high challenge and high support

To face the challenges with high spirits

Employees, the sole pillars of the company

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CASE STUDY: NAYATEL (PVT.) LIMITED

Introduction of Employer

Fiber To The Home (FTTH) / Fiber To The User (FTTU) network in

Islamabad
Offers ultra broadband internet, modern telephony and digital
video services to business and home users
Ranked at number Two among top fast growing companies in
Pakistan in 2011 by Allworld Network

Personal Experience

Worked for approximately 1 year

Learning, encouraging and professional environment

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COACHING AND TRAINING PROGRAMS

Technical Training
Non-Technical Training
Other Coachings

Weekly meetings of manager with his team

Weekly executives and mangers meetings

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SUMMARY & CONCLUSION

Relationship between employees and employer is

interdependent
Employees need to be proficient and such proficiency
can be obtained by using the tool of coaching.
Employer usually invests its resources to develop its
employees
Coaching ultimately results in prosperity and success
of organization
Utilizing different types of coaching and coaching
model, the necessary skills for career development,
knowledge of governance, leadership, inter-personal
skill development and people management skill
development are developed in the employees for their
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effective performance

THANK YOU!

Any Questions?
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