I want to know answers to environment questions for example see below:

1. What is Incident ticket and which parameters are you used to create it?
Slo: :if any issue occurs in weblogic or in an application, we need to raise an incident to development team.This incident
raising can be done by using few tools like remedy, clarify etc... Mostly incident raising will come into picture when you are
in production support for an application. Helpdesk team will raise an incident by taking details from customer(users who are
using that application).
parameters for incident are error, exact issue and time etc.

2. What is SLA and how many types of SLA's are you using?
Slo: SLA means service level agreement.
Mostly we can say agreement between vendor and client for an issue resolution.
We shouldn't violate the SLA .Not sure about types of SLA.

3. What is route cause analysis and how you can create it?
Slo: if an issue is frequently, we need find out the reason for the issue to avoid in future. This is called Root cause
analysis.By checking the logs we can find out the reason.

4. What is change management process how it is do?

Slo: we can describe change management as the application of appropriate planning, tools, and processes to effectively
implement change and ensure its successful adoption.

5. What is P1 notifications and P2 notifications?

Slo: :if the application is down or impacting more number of users we will raise P1 or P2 depends on the severity ticket and
send the notification to the customers. This can be handled by keeping the all the application people in the call. We need to
send the notifcation to all the impacted customers for every 15 minutes in case P1 and for P2 30 minutes

6. What is problem management and how is it do?

Slo: :Problem Management will also maintain information about problems and the appropriate workarounds and
resolutions, so that we can reduce the number and impact of incidents in future.

7. What is Disaster recovery and usage of it?

Slo:
8. What is Production change and patch when it is required?
Slo:
9. What are the daily activities in current project?
Slo:
10. How to configure the expired ssl on web server?
Slo:
11. What is cloning and how it will do?
Slo:
12. How will upgrade wl 9.2 to wl 10.3.6?
Slo:
13. How many types of cronjobs running usually in your project?
Slo:
14. In which situation we need to do silent mode installation?
Slo:
15. Please give clear picture about your project servers info, cluster servers info, machines info,
application info. Usually how many app's we can do deploy in a domain?(Real time peoples)
Slo:

HI guys,
I have one doubt, we can enable ssl for LB level, web server level, App Server level. But, usually it is
enabled in web server level. Is there any advantage configuring at web server level?

Gautham,every communication is important and secured.... So, Web Server is also important to enable ssl ..... The
request goes from client to Application server. In between we should take care of data by using security. If u don't use
ssl in web Server someone misuse(or) hack the data at the stage of web server (Which data come and go through
web server)... I hope u got my point....

It all depends on the how secured your applications should be.Normally if you are implementing SSL on Webserver
or the Front end then you can Install the same SSL certificate on the Application server as well. The SSL certificate
key is the most important thing here where user data is encrypted with respect to the encryption bit level and using
the same key data is decrypted in application level if SSL is implemented.So it all depends on how secure you want
your application to be. There is no harm if you implement SSL only in front end but make sure you use the same SSL
certificate and key file while importing it in your application level. Hope that clarifies you doubt..