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Visionary, committed, dynamic & accomplished professional with 15+ years of diversified
professional experience and qualification of MBAs and Engineering
Pro-active thinker, Solution-driven, focused on achieving results in competitive environments
demanding continuous improvement and achieving organizational efficiencies
Strong Analytical, Planning, Problem Solving and Organizational skills , excellent Customer
relations, Sales and Marketing skills with strong business & commercial acumen
Strong business acumen & experience with drive and commitment to exceed targets, business
Plan, go-to-market plans, good in Contract Negotiation & Management, excellent negotiator,
presenter and trainer
Extensive & diversified experience of Customer Care, Sales, distribution, vendor & supply chain,
technical Management, trainings, team building, strategic and business plans execution
CAREER HISTORY
Country General Manager- American Flex -Pakistan
March 2014- till date
Focus Areas & Summary of accomplishment
Customer servicesImproved Service delivery for warranties, Repairs & return.
Business Development, Sales & Marketing -Initiated the project for Customer intimacy, quality
services through Team development & Motivation , conducted sales analytics and initiated the
project of corporate Branding, Product promotions and retail sales
Streamlined Supply Chain & Inventory management
Process Improvement- Conducted Gap Analysis, developed SOPs & SLAs
HRD & Employee engagement: Developed the JDs, KPIs, set Targets and system for monitoring
& rewarding achievements, employee engagement ,trainings &recreational Events, get-together
Automation: Initiated a project of IT For business, software for inventory, sales etc is installed
and revamping of web portal, social media buzz creation , email & SMSs alerts etc are under way
Development of retail network
Manager HRBP , Administration and Services
May 2012 to Jan , 2014
PTCL-Pakistan Telecommunication Company Limited
Accomplishment
Business Analysis; Conducted Performance analysis of business at region/zone- Periodically
Process Improvement: Redesigned, developed & implemented support services processes/ SOPs
standards and monitoring mechanism, regional inventory Management process
Customer Service- Planned, established and implemented Employee Facilitation Centre and Help
Desk- first even project in the company of one window solution for 4000+ staff at 70+ locations
HR Planning: Conducted work Load Analysis, manpower rationalization/optimization for Sales,
Operations and revenue collection departments at Karachi, developed HR Calculator which was
adopted countrywide
Capacity Development: Conducted TNA, Trainings & workshops for Customer care & Service
uplifting , motivation, Soft skills, management, Operations, Technical tools, Leadership/ Strategy
Employer Branding and Talent Acquisition: Successfully planned & conducted the employer
branding activities for acquisition of talent at 04 technical universities and 06 business schools
Health, Safety & Environment (HSE)-Developed a proposal and Policy document for Health, Safety
& Environment (HSE) for Karachi
Optimization of resources and SOPSs for services to the internal customers including fleet, space,
IT, medical etc
Recreational Events at BZ South: Successfully arranged several employee engagement activities
like Fungalas, Sports events, get-togethers etc. at BZ South
TRAININGS IMPARTED
Current Trainings
National Bank of Pakistan, (NBP), SMEDA, Helix Pharma, Sybrid, Injaz-Aman Foundation,
SZABIST, MAJU, Preston University, UIT: Services Marketing, Sales Management,
Organization behavior. Organizational Development, Entrepreneurship,
Marketing
Management , Project Management, Motivation, Customer Care, Creative Thinking, Sales,
Uplifting services etc.
TRAININGS ATTENDED
Attended more than 50 trainings and few of them are
01. One day workshop Managing the Future by Roger Harip,
Rohit Talwar and Dr. Jose lous cordeiro
LANGUAGES
English, Urdu & Sindhi Excellent (Read, Write and speak)
Regional Language Can Speak and understand ( Siraiki, Punjabi, Gujrati and Hindi)
EDUCATION
REFERNCES
Will be provided when required
2010-2012
2005- 2007
1993 1998
In Progress