IT Data Center Design, Implementation and Operation - Hawalli

2010

The Public Authority for

Applied Education &
Training

Request for Proposal (RFP)

For

IT Data Center Design, Implementation and

Operation- HAWALLI

Prepared By: PAAET Information & Computer Center

January / 2010

1 Public Authority for Applied Education and Training (PAAET)

IT Data Center Design, Implementation and Operation - Hawalli

2010

Table of Contents
1 RFP Purpose.............................................................................................................................3
2

Bidder Qualifications...............................................................................................................4

Scope of Work..........................................................................................................................6
3.1

Network Infrastructure redesign and implementation......................................................6

3.2

Microsoft Infrastructure design and implementation........................................................9

3.3

Datacenter Preparation and security...............................................................................10

3.4

24 x 7 Monitoring............................................................................................................11

3.5

Operation for the implemented solution.........................................................................12

Attachment 1 - Pricing Table.........................................................................................................13

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2010

RFP Purpose

PAAET existing IT infrastructure in Hawalli is totally dependent on the head office infrastructure
to support its faculty, staff and students. PAAET is looking to design, implement, manage, secure
and operate an independent IT infrastructure in this college that would act as a failover site for
Head office data center.
PAAET invites companies specialized in designing and implementing IT infrastructure and Data
centers to present their credentials and proposed solution for PAAET Infrastructure design and
implementation project at Hawalli.
The selected company will be responsible to provide the following services:
1.
2.
3.
4.
5.

Network Infrastructure redesign and implementation

Microsoft Infrastructure design and implementation
Data center preparation and security
24x7 Monitoring
Operation for the period of 36 months

This request for proposal (RFP) states the instructions for submitting proposals, the procedure
and criteria by which a vendor will be selected and the scope of work required.\
A site-survey will be conducted about 3 weeks before tender closure.
A pre-tender meeting will be conducted about 2 weeks before tender closing.

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2010

Bidder Qualifications

The following section highlights the required qualifications for the Bidder. Mandatory
qualifications are underlined. Bidders who do not meet the mandatory requirements shall be
disqualified. Supportive Documents shall be submitted for each of the requirements below
otherwise the bid will be disqualified.

Bidder capital shall be at least 1 million Kuwaiti Dinars

Bidder shall be Microsoft Gold Partner in the following competencies:
Bidder shall be Cisco Gold Partner
Bidder shall be authorized partner for the proposed hardware
Bidder has to have its own network operations center (NOC) ISO 27001 certified and

operating 24x7
Bidder shall have at least 3 reference projects in Microsoft design and implementation of
similar nature and size to PAAET project. Bidder shall submit with his proposal the
following information about each project:
o Customer Name
o Contract Name
o Contract Value
o Description of the work
o Contract Date
o Contact Details
Bidder shall have at least 3 reference projects in Network design and implementation of
similar nature and size to PAAET project. Bidder shall submit with his proposal the
following information about each project:
o Customer Name
o Contract Name
o Contract Value
o Description of the work
o Contract Date
o Contact Details
Bidder shall submit a design that is approved by PAAET that takes into consideration the
implementation of this project with regards to the integration with the overall PAAET
network and Microsoft environment.

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2010

Staff qualifications is a major factor in the tender evaluation. Bidder has to prove that he has
a pool of resources with all the required competencies especially in areas that are related to
the project scope. Bidder should have the following staff under his direct employment at the
time of tender submission and should submit their resumes, certificates and civil IDs:
o 2 x Project Manager (PMP Certificate, 15 years of experience)
o 2 x Security Specialists ( CISSP, 15 years of experience)
o 2 x Network Architect (CCNP/CCSP, 10 years of experience)
o 10 x Microsoft Senior Engineers ( MCSE, 7 years of experience)
It should be noted that the required qualifications and competencies for Microsoft and Cisco
(relationship with vendor, certification, previous contracts, permanent staff,) should be for the
company that is submitting the bid. PAAET shall not accept the qualifications of subcontractors
and will only consider qualifications of the bidding company.

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Scope of Work

This section details the scope of work required to be executed in this project:

3.1

Network Infrastructure redesign and implementation

The objective of the network solution is to ensure all the switches, routers are secured,
manageable and available 99.99% and to standardize the network all over the college and shall
provide new network equipment for the entire network and shall not build his design based on
the existing devices.
Contractor has to do the followings:
Examine the college current and future processing needs. The requirements form the
backbone of what the network must support today and in the future.
Examine how much of what kind of capability will be needed to support the college
processing requirements.
Produce a design for a network enough to handle the college needs for both today and
tomorrow to achieve redundancy, security and management. It should also include
provisions for disaster recovery as well.
Standardize the network into Cisco network products
Implement the network design
Establish processes & procedures that assure the delivery of network services including:
Change control
Release management
Incident response
Problem Management
Configuration Management
Capacity planning
Availability planning
Performance measurement tools
Documentation management
Bidder is required to include in his proposal the design, architecture, hardware and software
needed for implementing the network solution in addition to the services, maintenance and
support for 3 years. PAAET will only accept network and security devices that are from Cisco.
Cost of this solution will be included in item 1 of Attachment 1 of this document. Bidder has to
provide the following minimum network equipment with the specified part numbers or latest:

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2010

Network devices
Product
WS-C6513
SV33IS12233SXH
FR-C6FW
FR-IOSSLB
VS-S720-10G-3C
CF-ADAPTERSP
MEM-C6KCPTFL1GB
X2-10GB-LR
VS-S720-10G-3C
CF-ADAPTERSP
MEM-C6KCPTFL1GB
WS-SVC-FWM1-K9
SC-SVC-FWM4.0-K9
WS-X6148A-GE45AF
WS-X6148-GETX
WS-X6724-SFP
GLC-SX-MM
WS-X6724-SFP
GLC-SX-MM
WS-C6K-13SLTFAN2
WS-CAC-6000W
CAB-AC-2500WEU

Product

Description
Catalyst 6500 13-slot chassis,20RU,no PS,no Fan Tray

Quantit
y
1

Cisco CAT6000-VSS720 IOS IP SERVICES

Catalyst 6000 family IOS Firewall Feature Set
Catalyst 6000 Supervisor IOS SLB Feature License
Cat 6500 Supervisor 720 with 2 ports 10GbE and MSFC3
PFC3C

1
1
1

SP adapter with compact flash for SUP720

Catalyst 6500 Compact Flash Memory 1GB

10GBASE-LR X2 Module
Cat 6500 Supervisor 720 with 2 ports 10GbE and MSFC3
PFC3C

1
2

SP adapter with compact flash for SUP720

Catalyst 6500 Compact Flash Memory 1GB

Firewall blade for 6500 and 7600, VFW License Separate

Firewall Module Software 4.0 for 6500 and 7600, 2 free VFW
Cat6500 48-Port PoE 802.3af & ePoE 10/100/1000 w/Jumbo
Frame

Catalyst 6500 48-port 10/100/1000 GE Mod., RJ-45

Catalyst 6500 24-port GigE Mod: fabric-enabled (Req. SFPs)
GE SFP, LC connector SX transceiver
Catalyst 6500 24-port GigE Mod: fabric-enabled (Req. SFPs)
GE SFP, LC connector SX transceiver

1
1
24
1
24

High Speed Fan Tray for Catalyst 6513 / Cisco 7613

Cat6500 6000W AC Power Supply

1
2

Power Cord, 250Vac 16A, Europe

Description

7 Public Authority for Applied Education and Training (PAAET)

Quant

IT Data Center Design, Implementation and Operation - Hawalli

2010
ity

WS-C3560G-24TS-S
CAB-ACU
CON-CSSPD-3560GTS
GLC-SX-MM

Catalyst 3560 24 10/100/1000T + 4 SFP + IPB Image

AC Power Cord (UK), C13, BS 1363, 2.5m
SHARED SUPP SDS, Catalyst 3560 24 10/100/1000T w/4
SFP S
GE SFP, LC connector SX transceiver

4
4
4
6

Security devices

Product-Firewall

ASA5550-BUN-K9
CAB-ACU
SF-ASA-8.2-K8
ASA-VPN-CLNT-K9
ASA-180W-PWR-AC

Description

CON-CSSPD-AS5550B

ASA 5550 Appliance with SW, HA, 8GE+1FE, 3DES/AES

Power Cord UK
ASA 5500 Series Software v8.2
Cisco VPN Client Software (Windows, Solaris, Linux, Mac)
ASA 180W AC Power Supply
ASA 5500 AnyConnect Client + Cisco Security Desktop
Software
ASA 5500 Strong Encryption License (3DES/AES)
SSM-4GE embedded within ASA 5550 systems
SHARED SUPP SDS ASA5550 w/ SW, HA, 8GE+1FE,
3DES/AES

Product-IPS

Description

IPS-4255-K9
CAB-ACU
IPS-SW-7.0
SSM-BLANK
CON-CSSPD-IPS4255

IPS 4255 Appliance Sensor

Power Cord UK
Cisco IPS software version 7.0
ASA/IPS SSM Slot Cover
SHARED SUPP SDS IPS 4255 Appliance Sensor

ASA-ANYCONN-CSD-K9
ASA5500-ENCR-K9
SSM-4GE-INC

Quant
ity
2
2
2
2
2
2
2
2
2

Quant
ity
1
1
1
1
1

UPS will be specified at the time of the Pre-tender meeting.

Details of integration with existing LAN, WAN and Internet will also be provided at time of pretender meeting.

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3.2

2010

Microsoft Infrastructure design and implementation

PAAET would like to design and implement a failover site in Hawalli that would serve PAAET
users and takes over from Adayliya Data center for the following services:

Mail Service on MS Exchange

Active Directory service
External DNS Service
Internet service
File and print service
Centralized Patch management
Centralized Antivirus
Centralized Storage
24x7 System Monitoring for the datacenter including monitoring of Hardware,
applications, services and health of the datacenter

It is the responsibility of the contractor in case something happens in Adayliya data center to
switch over to Hawalli data center in a period that would not exceed 6 hours.
HW specifications:
Bidder has to provide the following minimum specifications:
Servers shall be Blade Chassis
Minimum of 13 servers, each with minimum 2 x Quad Core processor 2.6 GHZ or above,
32GB RAM, 3 x 300 GB HDD, 2 HBA, etc
Centralized Storage ( Minimum of 2TB with FC drives and FC connectivity)
Bidder has to submit datasheets for the proposed hardware

Bidder is required to include in his proposal the design, architecture, hardware and software
needed for implementing Microsoft solution in addition to the services in addition to the
maintenance and support for 3 years. PAAET will only accept hardware from IBM, Sun, HP or
Dell. Cost of this solution will be included in item 2 of Attachment 1 of this document.

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3.3

2010

Datacenter Preparation and security

It is the responsibility of the contractor to prepare the datacenter in Hawalli with all the tools and
equipment needed that include and not limited to the followings:

Raised Flooring
False Ceiling
Glass Partitions
Network Cabling/Intelligent Patching/Cabinets
Industry Power outlets
UPS to server for at least 1 hour
Additional Cooling (if required)

Security is a major concern for PAAET. PAAET requires from the contractor to organize the data
center room and ensure it is equipped with all the necessary tools like cooling, ventilation,
power, network cabling, etc Also the contractor is required to secure the data center and ensure
that only authorized people will access them. The security components for the communication
room and each lab shall include but not limited to:

3x Eye Cameras
Lock for the door
Smart Card/Finger print Reader system
DV Recorded with at least 1 TB

Bidder is required to include in his proposal the cost for all hardware and software needed to
implement this solution in addition to the services, maintenance and support for 3 years. Cost
will be included in item 3 of Attachment 1 of this document.

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3.4

2010

24 x 7 Monitoring

Contractor shall provide 24x7 monitoring services for the implemented solution. All tools
required to provide this services shall be included as well including but not limited to:

Tools for Hardware monitoring

Tools for OS Monitoring
Tools for Application monitoring
Tools for SMS/Email notifications
Tools to monitor the health of the data center (Humidity, temperature, power,

water leakage, physical hacking, Fire alarms, etc)

2 x 50 Monitors shall be deployed onsite
It is the responsibility of the contractor to have onsite NOC (Network Operation Center) in
PAAET premises for monitoring which is connected to its own NOC for the real time monitoring
and notifications. Its the responsibility of the contractor to provide a dedicated connection
between the 2 NOCs. Cost of this item shall be included in Item 4 of Attachment 1

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3.5

2010

Operation for the implemented solution

Contractor is required to provide onsite support and administration for the implemented services
for the period of 36 months.The minimum staff required throughout the project are:
MS system administrator (2)
o University Degree in Computer, MCSE 2003 and 2008 certified with minimum 5
years of experience in MS Active Directory, MS Exchange and Patch
Management
Mail administrator (1)
o University Degree in Computer, MCSE 2003 and 2008 certified, certified in
Exchange 2003 and 2007, with minimum 5 years of experience in MS Active
Directory and MS Exchange.
SAN Storage administrator (1)
o University Degree in Computer, MCSE 2003 and 2008 certified, certified in the
proposed SAN storage, with minimum 5 years of experience in storage
management.
LAN/WAN Administrator (2)
o University Degree in Computer, CCNP certified with minimum 5 years of
experience in LAN/WAN
Bidder has to submit in his proposal CVs, Certificates and civil IDs for the proposed staff for the
positions as specified above fully meeting the required qualifications. Any deviations from these
qualifications will lead to bidder disqualifications. All proposed staff shall be under Bidder
sponsorship at the time of submission.
Cost of this section will be included in item 5 of Attachment 1 of this document.

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Attachment 1 - Pricing Table

S.N

Item

1.

Network and security Infrastructure redesign and

implementation

2.

Microsoft Infrastructure design and implementation

3.

Data center Establishment and security

4.

24x7 System monitoring for the data center including

hardware, software, application, services and health of the
data center

5.

Operation for the implemented solution for the period of 3

years

Unit Price/
KD

Total Contract Value

Total
Price/ KD

KWD

A detailed BOQ with complete breakup of components and sub-components should be provided.

13 Public Authority for Applied Education and Training (PAAET)