2013YEARENDSUBSCRIBER/NETWORK

DATAREPORTFOR
TELECOMMUNICATIONSOPERATING
COMPANIESINNIGERIA

POLICYCOMPETIONANDECONOMICANALYSISDEPARTMENT

Table of Contents
1. Commitments2
-

VisionandMissionStatements2

2. CoresValues2
3. Credo2
4. ObjectivesoftheNCA20033
5. TelecomsIndustryReview4
-

HighlightsofIndustryPerformance4

GrowthinsubscriberLinesandTeledensity4

SubscriberDataandTeledensity5

NumberofInternetSubscriptions7

NumberofPortedActivities8

MarketShareofTelecomsOperatingCompanies9

6. InfrastructureDeployment11
-

BaseTransceiverSites11

FibreOpticsDeployment(KM)14

MicrowaveRadio15

NumberofGateways16

7. StaffProfileofOperatingCompanies18
8. CommentsbyDifferentTelecomsOperatorsontheyear201321

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COMMITMENTS
TheNigerianCommunicationsCommission(NCC)iscommittedtocreatingaworldclass
telecommunicationsenvironmentforALLinNigeria.TheCommissionisdrivenbythethree
guiding principles (the 3Fs) to be fair, firm and forthright in carrying out its duties and
functionsastheNationalTelecommunicationsRegulator.NCChasadoptedthefollowing
VisionandMissiontoguideitswork:
Vision
Tobearesponsive,worldclasscommunicationsregulatoryorganization.
Mission
Tosupportamarketdriventelecommunicationsindustryandpromoteuniversalaccess.
COREVALUES

ProfessionalismandEthicalConduct

TransparencyandIntegrity

FairnessandEquity

Discipline

EffectiveCommunications
ExemplaryLeadership
ConsultationandConsensusBuilding

CREDO
Ourgoalistoensuretheavailabilityofhighqualityandaffordablecommunications
servicestoeveryoneandeverywhereinNigeria.
Weshallstrivetobefair,firmandforthrightincarryingoutourmandatewith
commitmenttoprotecttheinterestsofstakeholders.
Wecommittoprovidealevelplayingfieldintheindustrywithintegrityandtransparency.
WeshallworkasateamwithaManagementthatisaccountableandresponsive,a
workforcethatishardworking,loyalandcommitted,allboundbyprofessionalism.

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Weshallbesensitivetotheyearningsofouremployeesforwhomweshallprovide
conduciveworkenvironmentfortheattainmentofjobsatisfactionandselfactualization.
Weshalltreatouremployeeswithrespectanddignity;recognizeandrewardmerit.
OBJECTIVESOFTHENIGERIANCOMMUNICATIONSACT(NCA2003)

To promote the implementation of the national communications or

telecommunicationspolicyasmayfromtimetotimebemodifiedandamended.

ToestablisharegulatoryframeworkfortheNigeriantelecommunicationsindustry
and for this purpose to create effective, impartial and independent regulatory
authority.

Topromotetheprovisionofmodern,universal,efficient,reliable,affordableand
easily accessible communications services and the widest range thereof
throughoutNigeria.

To encourage local and foreign investments in the Nigerian communications

industryandtheintroductionofinnovativeservicesandpracticesintheindustryin
accordancewithinternationalbestpracticesandtrends.

ToensurefaircompetitioninallsectorsoftheNigeriancommunicationsindustry
and also encourage participation of Nigerians in the ownership, control and
managementofcommunicationscompaniesandorganizations.

To encourage the development of a communications manufacturing and supply

sector within the Nigerian economy and also encourage effective research and
developmenteffortsbyallcommunicationsindustrypractitioners.

To protect the rights and interest of service providers and consumers within
Nigeria.

To ensure that the needs of the disabled and elderly persons are taken into
considerationsintheprovisionofcommunicationsservicesand

To ensure an efficient management including planning, coordination, allocation,

assignment, registration, monitoring and use of scarce national resources in the
communications subsector, including but not limited to frequency spectrum,
numbers and electronic addresses, and also promote and safeguard national
interest,safetyandsecurityintheuseofthesaidscarcenationalresources.

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1.

TELECOMSINDUSTRYREVIEW
HIGHLIGHTSOFINDUSTRYPERFORMANCE2012and2013

1.1 GrowthinSubscriberLinesandTeledensity

ThetelecommunicationssectorinNigeriahasexperiencedmajorstructuralchangesand
growthsince2000thathaspositivelyimpactedthebusiness,economicandsociallivesof
Nigerians. Before 2001 and the advent of digital mobile telephony, telecommunication
serviceswereexpensivetoacquire,difficulttoobtainandveryexpensivetouse.Also,the
total connected active lines in Nigeria before full liberalisation were just a little above
400,000makingthecountryoneofthelowestintermsofteledensity(0.4)intheworld.
AsattheendofDecember2013,justaboutthirteenyearsafterfullliberalisation,Nigeria
nowhasover127.6millionlineswithateledensityofover91.15andiscurrentlyrankedas
the leading telecommunications country in Africa ahead of South Africa in terms of
subscriberbase.

Figure1.showsthesectorevolutionuptoDecember2013.

Also, this significant growth as evidenced by the growth in the number of telecom
subscribersaswellasinfrastructuraldevelopmenttomentionafew.
The Nigerian telecoms industry in August, 2011 celebrated a decade of telecom
revolution and more significantly the introduction of Global System of Mobile
Communications(GSM)inAugust,2001.
PriortotheliberalizationoftheNigerianTelecomindustry,therewerejust400,000
lines with a teledensity of 0.4; In December 2012 total active subscriptions
witnessedasignificantimprovement,itincreasedto113,195,951withteledensityat
80.85.
The Commission has recorded significant increased telecom subscribers in the
years20122013.Thisachievementhasincreasedthetotalactivesubscriptionsto

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As at December 2013 total active subscriptions stood at 127,606,629 with

teledensityat91.15.
TotalActiveInternetsubscriptionshasalsoincreasedto64,417,110asatDecember,
2013withthewirelessbroadband(3G)connectionsof17,531,781asatDecember
2013.
Following the launch of Mobile Number Portability (MNP) service by the
Commission in April 2013, the cumulative total number of ported lines (both
incomingandoutgoing)asatDecember,2013was157,432.
InstalledcapacityasatDecember2013was248,353,725whiletotalconnectedlines
stood at 169,676,545. The total number of Base Transceiver Stations (BTS) sites
increasedtoabout30,000forboththeGSMandCDMAtelecomsOperators.
The Nigerian telecom industry is primarily driven by the Mobile (GSM) market
segmentasthissegmentaccountsfor97.83%oftheentiretelecomsmarketwhile
the Mobile (CDMA) and Fixed/ Fixed Wireless segments account for about 1.88%
and0.29%respectively.
Thishasshownanincreasedtelecomspenetrationthroughoutthecountrythatis
better, well connected with wider coverage despite the challenges of quality of
serviceprovidedbythetelecomsoperators.

Followingtheconclusionandanalysisoftheannualcollectionsandcollationofthe2013
Year End Telecoms Subscribers and Network Data from the responses of the telecoms
operatingcompaniesinNigeriatothequestionnairesadministered,thedetaileddataand
graphicalrepresentationsofthesummaryreportsofthesubmissionsbythecompanies:
please find below a report on the data collated, the reviews of the submissions of the
telecomsoperatingcompaniesandtheircommentsasat2013YearEnd.
Section1.
a. Total Number of Active Voice Subscriptions: As at December, 2013 total active
voice subscriptions were 127,606,629 while Teledensity was 91.15. This indicates
thattherewasa13%increasefrom2012whentotalactivevoicesubscriptionswas
113,195,951andTeledensitywas80.85.
Thisgrowthinactivevoicesubscriptionswasprimarilydrivenbythegrowthinthe
Mobile (GSM) market segment. While the Mobile (GSM) market segment
accountedfor97.83%oftheentiremarket,theMobile(CDMA)andFixedWired/
Wirelesssegmentsmerelyaccountedfor1.88%and0.29%respectivelyoftheentire
marketasatDecember,2013.
Table1:TotalActiveVoiceSubscriptions(20092013)

2009
2010
2011
TotalActive
74,518,264 88,348,026 95,886,714
Subscriptions
Teledensity

53.23

63.11

68.49

2012

2013

113,195,951

127,606,629

80.85

91.15

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TotalActiveVoiceSubscriptions(20092013)
100

140,000,000
120,000,000

80

100,000,000
80,000,000

60

60,000,000

40

40,000,000

20

20,000,000

0
2009

2010

2011

TotalActiveSubscriptions

2012

2013

Teledensity

Figure2:SubscriberDataActiveVoiceSubscriptions&Teledensity(20092013)

b. MarketShareofMobileGSMOperators
As at December, 2013 the total number of active voice subscriptions for all market
segments was 127,606,629 while Teledensity was 91.15. The Mobile GSM Operators
recordedatotalof124,841,315activevoicesubscriptionsindicatingthatitaccountedfor
97.83%oftheentiremarket.AfurtherbreakdownshowsthatMTN;GLO;AIRTEL&EMTS
respectively had 56,766,085; 25,933,867; 24,847,567; & 17,035,276 active voice
subscriptionstherebyindicatingthatMTN;GLO;AIRTEL&EMTSeachhad45%;21%;20%
&14%shareoftheMobileGSMmarket.TheMobileCDMAandtheFixedWired/Wireless
marketsegmentseachaccountedfor1.88%and0.29%shareoftheentiremarket.

MarketShareofMobileGSMOperatorsasat
December2013

14% 0%
MTN

45%

20%

GLO
AIRTEL

21%

EMTS
MTEL

Figure3:PercentageofMarketShareofMobileGSMOperatorsasatDecember,2013

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TABLE2:MARKETSHAREOFMOBILEGSMOPERATORS2013
MTN

GLO

AIRTEL

EMTS

MTEL

56,766,085

25,933,867

24,847,567

17,035,276

258,520

45%

21%

20%

14%

0%

TABLE 3: PERCENTAGE OF MARKET SHARE OF SERVICE DEPLOYMENT BY

TECHNOLOGY2013

MOBILE(GSM)

MOBILE(CDMA)

FIXEDWIRED/
WIRELESS

97.83%

1.88%

0.29%

Figure4:PercentageofMarketShareofservicedeploymentbytechnologyasatDecember,2013

c. Total Number of Active Internet Subscriptions: As at December 2013, the total

active internet subscription for all market segments was 64,417,110. The four (4)
MobileGSMoperatorsrecorded64,229,097activeinternetsubscriptionsindicating
thattheMobileGSMoperatorsaccountedfor99.71%oftotalactiveInternetservice
subscriptions.TheFixedWired/Wirelessmarketsegmentonlyaccountedfor0.29%
oftotalactiveinternetsubscriptions.
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TABLE4:TOTALACTIVEINTERNETSUBSCRIPTIONSDEC2012DEC2013
DEC12

31,143,861

JAN13

32,223,569

FEB13

32,527,348

MAR13

34,637,158

APR13

35,081,005

MAY13

38,278,971

JUN13

48,344,280

JUL13

50,593,576

AUG13

52,767,667

SEPT13

56,261,344

OCT13

57,840,299

NOV13

59,894,564

DEC13

64,417,110

TotalActiveInternetSubscriptionsDec12 Dec2013
70,000,000
60,000,000
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
0

Figure5:TotalActiveInternetSubscriptionsDec2012Dec2013
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d. TotalNumbersPortedIncomingandOutgoing:Thecumulativetotalnumberof
ported lines (both incoming and outgoing) as at December, 2013 was 157,432. A
breakdownrevealsthat84,777lineswereportedfromothernetworks(incoming)
while72,655lineswereportedtoothernetworks(outgoing).
TABLE5:TOTALNUMBERSPORTEDDECEMBER2013

Incoming
MTN
4,908
GLO
9,830
AIRTEL
EMTS
TOTAL
PORTING
ACTIVITIES
THROUGH
ALL
NETWORKS

Outgoing
29,452
10,139

46,457
23,582

26,019
7,040

84,777

72,650

34,360
19,969
72,476
30,622

157,427

TotalNumbersPortedIncoming&OutgoingDec.2013
90000
80000
70000
60000
50000
40000
30000
20000
10000
0
MTN

GLO

AIRTEL
Incoming

EMTS

TOTAL

Outgoing

Figure6:TotalNumberPortedIncoming&OutgoingasatDec2013

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TOTALNUMBERSPORTED[IN&OUTMAY
DEC2013]
157,432

160,000

144,620
128,548

140,000
120,000
90,097

100,000
80,000

65,840

60,000

39,361

40,000
20,000

25,738
14,177

MAY

JUN

JUL

AUG

SEP

OCT

NOV

DEC

Figure7:TrendofTotalNumberPortedIncoming&OutgoingfromMayDec2013

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SECTION2.
InfrastructureDeployment.
A. BaseTransceiverStations(BTS)Sites:
As at December 2013, the installed capacities for (MTN, GLO, AIRTEL and EMTS) were
80,000,000; 39,396,740; 58,000,000 and 40,000,000 respectively. Active voice
subscriptions increased from the year 2012, active voice subscriptions increased to
56,766,085; 25,933,867; 24,847,567; and 17,035,276 for MTN, Glo, Airtel and EMTS
respectively.
MTN,GLO,AirtelandEMTShad11,551;6,305;5,997and4,436basestations.Mobile[GSM]
operators owned a total of 28,289 base stations which is an increase from 23,105 base
stationsrecordedby Mobile[GSM]inDecember,2012 therebyindicatinganincreaseof
22.44%.
Table6:InstalledCapacities,ActiveVoiceSubscriptions&NumberofBaseStations(GSM)
2012
MTN
GLO
AIRTEL
EMTS
Installed
72,000,000
37,150,107
41,790,000
30,000,000
Capacity
Active
Voice 47,440,991
24,124,716
23,092,195
14,912,801
Subscriptions
No. of Base 8,467
5,836
3,660
5,142
Stations

2013
MTN
GLO
AIRTEL
EMTS
Installed
80,000,000
39,396,740
58,000,000
40,000,000
Capacity
Active
Voice 56,766,085
25,933,867
24,847,567
17,035,276
Subscriptions
No. of Base 11,551
6,305
5,997
4,436
Stations
*ThesefiguressubmittedareasatDecember31stofeachyear(2012&2013)

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InstalledCapacity,ActiveVoiceSubscriptions&Base
Stations(GSM)20122013
80,000,000
70,000,000
60,000,000
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
0
2012Installed
Capacity

2012Active
Voice
Subscriptions
MTN

2012Base
stations

GLO

2013Installed
Capacity

AIRTEL

2013Active
Voice
Subscriptions

2013Base
stations

EMTS

Figure8:InstalledCapacity,ActiveVoiceSubscriptions&BaseStations(GSM)20122013

AsatDecember2013theinstalledcapacitiesforVisafoneandMultilinkswere6,700,000
and 5,100,000.Visafone and Multilinks had steady installed capacities through 2012 and
2013 experienced a constant decline in active voice subscriptions. Active Voice
subscriptionsforVisafoneandMultilinkswere2,101,520&66,444asatDecember2013.As
atDecember2013,VisafoneandMultilinksrecordedatotalof641basestationsandwhen
comparedwiththeyear2012,thisshowsadeclinefortheMobileCDMAsegmentwhen
StarcommswasinoperationandtheMobileCDMAreportedatotalof1,622basestations.
Table 7: Installed Capacities, Active Voice Subscriptions & Number of Base Stations
(CDMA)
2012
VISAFONE
STARCOMMS
MULTILINKS
Installed
6,700,000
6,720,000
5,100,000
Capacity
Active
Voice 2,294,426
417,762
308,635
Subscriptions
No. of Base 606
743
275
Stations
2013
VISAFONE
MULTILINKS

Installed
6,700,000
5,100,000

Capacity
Active
Voice 2,101,520
66,444

Subscriptions
No. of Base 567
74

Stations
*ThesefiguressubmittedareasatDecember31stofeachyear(2012,&2013)
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InstalledCapacity,ActiveVoiceSubscriptions&Base
Stations(CDMA)20122013)
7,000,000
6,000,000
5,000,000
4,000,000
3,000,000
2,000,000
1,000,000
0
2012Installed
Capacity

2012Active
Voice
Subscriptions
VISAFONE

2012Base
stations

2013Installed
Capacity

MULTILINKS

2013Active
Voice
Subscriptions

2013Base
stations

STARCOMMS

Figure9:InstalledCapacity,ActiveVoiceSubscriptions&BaseStations(CDMA)20122013.

Conclusions:
Ingeneralcomparisonofthetrendsforinstalledcapacities,activesubscriptions&base
stationsfrom20122013showedthattheMobileGSMoperatorshadasteadypatternof
growth. Also, there was an increase of number of the base stations deployed by the
various operators. While the Mobile CDMA segment had a decline in active voice
subscriptionsandnumberofbasestationswhichisalsoasaresultofStarcommsnon
operationalstatusandtheclosureofseveralbasestationsbyMultilinksduringtheyear.
ISPSincludingISInternetSolutionsLimited,NgcomLimited,SwifttalkLimited,Vodacom
BusinessAfricaNigeriaLimited,EntoucheNetworksNigeriaLimited,andLayer3Limited
hadatotalnumberof29PointsofPresences(POPs)withseveralbasestationsinNigeria
asatDecember,2013.
Phase3 Telecom,Vodacom Business Africa (Nig), Backbone Connectivity Network (Nig),
Interconnect Clearing House (Nig), Tycil Telecom, IHS Nigeria, Breeze Micro Limited,
Niconnx Communications Limited and Cyberspace Limited had a total number of 126
coveragelocationsinNigeria.AsatDecember,2013,Phase3Telecom,VodacomBusiness
Africa (Nig), Backbone Connectivity Network (Nig), Interconnect Clearing House (Nig),
TycilTelecom,IHSNigeria,BreezeMicroLimited,NiconnxCommunicationsLimitedand
CyberspaceLimitedhadatotalnumberof11,32,1,3,37,37,2,1&2coveragelocations
respectivelyacrossthe36statesofthefederationincludingtheFederalCapitalTerritory.
IHSNigeriaPLCreportedatotalof1,481BTSCollocationSitesin2013whichisanincrease
from 981 BTS Collocation Sites in 2012, indicating an addition of 500 new sites or a 51%
increasein2013.
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B. FibreOpticsDeploymentinKilimeters:
Fibre Optics: As at December, 2013, the telecoms operating companies (GSM and
CDMA/FixedtelephonyOperators)haddeployedacombinedtotalof68,124kmofFibre
optics.Thisisanincreasefrom56,505kmdeployedasatDecember,2012.
TABLE8:FIBREOPTICSLAND&SUBMARINE(Inkm)

2012
2013
On

land
Submarine Onland

MTN
10,450 18,142

GLO
16,244 19,200
18,569

4,632 10
6,109
AIRTEL

EMTS
137

249

MULTILINKS
5,789
N/A
5,789
VISAFONE
43
0
43

TOTAL
37,295 19,210
48,901

Submarine

19,200
23

N/A
0
19,223

Afurtheranalysisofthefibreopticsdatashowedthatofthe68,124kmdeployedasat
December, 2013, 48,901 km was onland while 19,223km was submarine. GLO had the
largest onland and submarine with 18,569 km & 19,200km respectively. MTN had
submarineof18,142km,Multilinkshaddeployed5,789kmofonlandFibreOptics,Visafone
deployed43km.

FibreOpticsin(km)deployedbyMobileGSM&CDMA
Operators2013
50,000
40,000
30,000
20,000
10,000

Onland

Submarine

Figure10:FibreOpticsdeployedbyMobileGSM&CDMAOperatorsin2013
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Fibreopticsforothercategoryofoperators;Backbonehadatotalof150kmwhichwasan
increase from 120km reported in 2012. Similarly, Cyberspace has a total of 50km as at
December,2013whichwasanincreasefrom30kmstatedin2013andNiconnxhadatotal
of13.121kmwhichwasanincreasefrom10.7kmreportedin2012.Ontheotherhand,Breeze
Microreportedatotalof30kmasatDecember2013asthecompanystartedoperationin
2012.
C. MicrowaveRadio:
As at December, 2013 the Mobile GSM&CDMA operators had deployed total
microwave radio links of 134,718 km thus indicating an increase of 21,767km from
112,951kmreportedfor2012.
TABLE9:MICROWAVERADIO(Inkm)
Operator
2012
MTN
11,553
GLO
65,256
AIRTEL
11,869
EMTS
21,675
VISAFONE
2,400
21stCENTURY
198
TOTAL
112,951

2013
11,500
75,044
13,174
32,780
2,000
220
134,718

MicrowaveRadio(km)GSM&CDMA(2012&2013)
140,000
120,000
100,000
80,000
60,000
40,000
20,000

MTN

GLO

AIRTEL

2012

EMTS

VISAFONE

21st
CENTURY

TOTAL

2013

Figure11:MicrowaveRadio(km)GSM&CDMA2013

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D. NumberofGatewaysinUse:
Atotalof80GatewayswereinusebyMobileGSMandCDMAoperatorsin2013
comparedto73inusein2012.
TABLE10:NUMBEROFGATEWAYSINUSE
Operator

2012

2013

MTN

21

22

GLO

AIRTEL

16

16

EMTS

27

33

VISAFONE

21stCENTURY

TOTAL

73

80

NumberofGatewaysinUse(2012&2013)

80
70
60
50
40
30
20
10

2012

2013

Figure12:NumberofGatewaysinUse(201272013)

Trunks in Use: For the CDMA/Fixed telephony Operators: Multilinks, Visafone and 21st
Centuryhadatotalof2,388Trunks(E1)inuseasatDecember,2013indicatinganincrease
from2,187Trunks(E1)theyreportedfor2012.WhileMultilinkshad327,Visafoneand21st
Centuryhad1,900and161respectively.

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NumberofTrunks(E1)inuseforothercategoryofoperators;Interconnecthadatotalof
2495Trunks(E1)inuseasatDecember,2013indicatinganincreaseof490Trunks(E1)as
therewas2005Trunks(E1)inuseasatDecember2012.Niconnxalsorecordedatotalof
422Trunks(E1)inuseasatDecember,2013indictinganincreaseof78Trunks(E1)asthere
was 344 Trunks (E1) in use as at December 2012. Breeze Micro reported a total of 238
Trunks(E1)inuseasatDecember,2013.

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Section3
StaffProfile
AsatDecember,2013thefour(4)MobileGSMoperatorscollectivelyhad9,031staff
directlyemployedintheirorganisations.Ofthe9,031staff;6,112weremalewhile2,919
were female indicating that 67.68% of the total staff were male while 32.32% were
female.
Ofthetotal9,031directstaffemployedinthismarketsegment,8,783wereNigerians
while248wereExpatriates.Afurtherbreakdownshowsthat5,871wereNigerianmale
staffand2,912wereNigerianfemalestaffwhile241weremaleexpatriatsand7were
femaleexpatriates.
TABLE11:TOTALNUMBEROFMOBILEGSMSTAFF(2013)
Nigerian
Expatriate
Male
Female
Male
Female
MTN
1,569 649 16 2
GLO
2,673 1,187 191 4
AIRTEL
507 226 27
EMTS
1,122 850 7 1
Total
5,871 2,912 241 7

6,000

TotalNumberofMobileGSMStaff2013

5,000
4,000
3,000
2,000
1,000

MTN

NigerianMale

GLO

NigerianFemale

AIRTEL

EMTS

ExpatriateMale

Total

ExpatriateFemale

Figure13:TotalNumberofMobileGSMStaff(Male&Female/Nigerian&Expatriate)

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Also,asatDecember,2013,Multilinks,Visafone,VGCand21stCenturyhadatotalnumber
of3,119staff,36ofwhichwereExpatriateswhile3,083areNigerians.Afurtherbreakdown
revealsthat2,056oftheNigerianStaffwereMalewhile1,027werefemale.
TABLE12:TOTALNUMBEROFCDMASTAFF(2013)
Nigerian
Expatriate
Male
Female
Male
Female
MULTILINKS
95 24 4
VISAFONE
242 315 6
VGC
1,569 649 16 2
21stCENTURY
150
39
8
TOTAL
2,056 1,027 34 2

TotalNumberofCDMAStaff2013
2,500
2,000
1,500
1,000
500

MULTILINKS
NigerianMale

VISAFONE
NigerianFemale

VGC

21stCENTURY

ExpatriateMale

TOTAL

ExpatriateFemale

Figure14:TotalNumberofCDMAStaff(Male&Female/Nigerian&Expatriate)2013

As at December, 2013, IS Internet Solutions Limited, Ngcom Limited, Swifttalk Limited,

VodacomBusinessAfricaNigeriaLimited,EntoucheNetworksNigeriaLimited,andLayer
3Limitedhadatotalstaffbaseof390staff,and4areExpatriateswhile386areNigerians.
Afurtherbreakdownrevealsthat293oftheNigerianStaffareMalewhiletheoutstanding
97arefemale.
Table13:NumberofStaffISP'S(2013)
Nigerian
Expatriate
Male
Female Male
Female
Isinternetsolutions
53
15
1
0
Ngcomlimited
15
7
0
0
Swifttalklimited
35
8
0
0
Vodacombusinessa
137
52
3
0
Entouchenetworksn
8
1
0
0
Layer3limited
41
14
0
0
Total
289
97
4
0
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NumberofStaffISP'S2013
300
250
200
150
100
50
0
Isinternet
solutions
limited

Ngcom
limited

NigerianMale

Swifttalk
limited

Vodacom
business
africa
nigeria
limited

NigerianFemale

Entouche
networks
nigeria
limited

ExpatriateMale

Layer3
limited

Total

ExpatriateFemale

Figure15:TotalNumberofCDMAStaff(Male&Female/Nigerian&Expatriate)2013

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COMMENTSBYTHEDIFFERENTTELECOMSOPERATORSFORTHEYEAR2013

MTN
The industry has continued to be plagued by serious ecosystem issues, the intensity of
whichheightenedin2013.Theheightenedstateofinsecurityinsomepartsofthecountry,
thevandalizationoftelecommunicationsinfrastructure,aswellasthepersistentdamage
to infrastructure (often by agencies of State, Federal & Local Governments) seeking to
exertinordinatetaxes,andthehighoperatingcosts(MTNspentoverN34billionondiesel
topoweritscellsitesin2013,forinstance)allcombinetocreatearatherdifficultoperating
environment.

GLO

GLO is currently engaged in aggressive network expansion which would aid customer
acquisition and retention. GLO recommends improved relationship between
telecommunications Operators and NCC through mutual symposiums and workshops.
AmplenoticeshouldbegivenbyNCCtooperatorsforimplementationofNCCdirectives
toOperators.NCCshouldleaveroomforcollectivebargainingindecisionstakenagainst
defaultingoperatorsandleaveroomfornegotiationanddialogueinresolvingchallenging
issuesraisedbyoperatorsorregulatorybodies.

AIRTEL
TheNationalBroadbandPlan,20132018publishedbytheMinistryofCommunications
Technology is a pragmatic step to attract investment and drive the next phase of the
industry.ThelicensingofInfraco(NationalBroadband[NBN]acrossthesixgeographical
zonesandLagosisexpectedtosupporttheattainmentoftheNationalBroadbandPlan
target. It is Airtels expectation that OperatorsRegulator relationships would improve,
whenoperatorssuggestionsandsubmissionsinrespectofNCCsproposedRegulations
andGuidelinesarereflectedinthefinalizedRegulationsandGuidelines.

EMTS
Nigeriaslarge,youngandfastgrowingpopulation,strongGDPgrowth,levelofliteracy
andotherkeyindicatorsmakethecountryattractivefortelecomsbusiness,however,the
high cost of doing business, particularly due to infrastructure challenges and multiple
taxation/regulation pose significant challenges. The consumption trends of telecoms
services shows significant opportunities even as Mobile voice services have become an
integralpartofworkingandlivinginNigeriaandthereisalsoasignificantdemandforhigh
speed data access at affordable rates. Although there were significant regulatory
interventionsin2013,greatereffortisrequiredtoachievedesiredlevelsofcompetition.

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Andtheindustrywillbenefitfromincreasedmonitoringforcomplianceoftheobligations
imposedintheretailmobilevoicetariffmarketsegment.

MULTILINKS
Multilinksiscurrentlyinanongoingtransitionwhichitexpectswillcloseshortly.Ithasnot
undertaken any project during this phase of the transition given current business
challenges.
Constraints:IncreasedOperatingexpenditure,IllegalTaxeschargedbysomeState/Local
GovernmentAuthoritiesandtheirAgencies,Closureof650BaseStationsaroundNigeria,
ConstantHarassment,ArrestsandDetentionofStaff,CustomerChurn,BreachofService
Levels and attendant consequences, Security Risks and Implications, etc. Multilinks
recommends the harmonization of regulation on taxation and expedite the
implementationofalegislationguidingtheprotectionoftelecomsinfrastructure.

VISAFONE

MaintenanceifQualityofServicethresholdsprescribedbytheCommission,Sustenanceof
Qualitycustomercaredeliveryandaffordableproductsandservices.

Challenges:AsatDecember2013,thehighestchallengesencounteredby theFixedand
CDMAServiceproviderswereMultipleTaxation,PoorNationalInfrastructure,Highduty&
tariffsonimportsandCustomerChurn(MigrationtootherNetworks)whileinsufficient
trunks (E1s/ leased lines) and knowing what users want were amongst the lowest
challengesencountered.

ISInternetSolutionsLimited

Business outlook is bright. MPLS VPN gives connectivity across the nation and many
companiesaretakingadvantageofthismediumofcommunication.

Ngcom

Business outlook is gloomy because frequency allocation issues; pricing war and poor
publicinfrastructure.

EntoucheNetworksNigeriaLimited

Businessoutlookisbright.Howeverhighcostofbandwidthsubscriptiontothebackbone
andhighcostofgeneratingpowerforoperationsisamajorchallenge.

Phase3Telecom

Businessoutlookisbright.WithGovernmentseffortsatensuringimprovedBroadbandin
the country, more people, offices and homes are beginning to see the need to have
internet access everywhere around them. This certainly promotes more clients for
providers.

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 BreezeMicroLimited

Businessoutlookisbrighthowever,therearestillchallengessuchaspowerandrightof
wayissuesthatimpedegrowth.Itissuggestedthatmeetingsbetweenstakeholdersbe
convenedfromtimetotime.

NiconnxCommunicationsLimited

Business outlook is bright however, power outage results in huge cost of maintaining
equipment to achieve 100% uptime. There are no more frequent meetings between
operatorsandinterconnectexchangesasagainstjustmerePOIdatacollection.

TycilTelecomsLimited

Businessoutlookisbright.Withregardstovehicletrackingandfleetmanagement,many
Nigerianshavestartedrealizingtheneedforsecurityinthepresentworldorder.

CyberspaceLimited

Lackofregularinteractionswithserviceproviderstoshareindustrychallengespertime.It
isrecommendedthat NCCshould organize biannualsessionswithoperatorsto discuss
issuesandchallenges.

InterconnectclearinghouseNigeriaLimited

Business outlook is bright. Regular interactive sessions advocated. Responsiveness of

other operators to requests for service even in the face of disagreement over issues.
Advocateshavingprivatesessionswithnetworksanddiscretesessionsatthat.

IHSNigeriaPLC
Businessoutlookisbright.Thecompanysoperation(collocation)isgraduallybecoming
the next phase of the telecoms sector. Stakeholders in the telecoms sector now
appreciatethedangermultipletaxationposestothedevelopmentofthesectorandthere
isanimprovedcooperationbetweentheregulatorybodiesinthefederal,stateandlocal
levels to ensure that permits and approvals for the deployment of BTS are no longer
subjected to prolonged delays due to bureaucratic processes. The Commission should
assist in abating the multi taxation levied on companies by various regulators and also
ensurethatNESREAdoesnotkeeplockingtheirsitesandlevyinghugefeesonIHS.

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