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FAQ

E-Series Launch FAQ


E2700, E5500 and SANtricity 11.10
Mark Henderson, NetApp
Early June 2014 Edition

Note that this is a living document. As I see or hear of questions or good


answers from the Field I add them to this FAQ. So far it has been updated
weekly. The latest version is always on the Field Portal.

Abstract
The E-Series launch is part of the NetApp portfolio of storage offerings. The E-Series line
features performance efficient application- driven storage for both high-end requirements as
well as SMB markets. With leading density and environmental efficiency, the E-Series
systems are able to meet SLAs at an operating point not achievable by most storage systems.
The new E2700 is targeted at the SMB market, and the updated E5500 is targeted for
performance environments.

TABLE OF CONTENTS
Latest News ................................................................................................................................................. 6
What has changed with E-Series in general?............................................................................................. 6
What are the dates for this E-Series Launch? ............................................................................................ 6

Platform Positioning, Where to Sell .......................................................................................................... 6


When should I sell E-Series? ..................................................................................................................... 6
Ive been selling FAS everywhere, where is E-Series a good fit? .............................................................. 6
Any other ways to think about Selling E-Series? ........................................................................................ 7

E-Series Positioning ................................................................................................................................... 7


The E-Series branded business has undergone a successful re-positioning and is now available for the
field to go out and sell. What is the net new that we should all be aware of? ............................................ 7
Portfolio sale is a term that were starting to hear a lot more of. Help us understand it better. ............... 7
Lets talk about Flash. Weve been a leader in this space since the launch of our Flash Cache solution in
2009. A lot of new players have entered this market in recent times. What distinguishes us from other
vendors? ..................................................................................................................................................... 8
This launch is a big accomplishment for the E & EF Series team given that it is the first time it has
undergone a full platform and OS refresh. What kind of response are you hearing from the field? ........... 8

Sales Process ............................................................................................................................................. 8


What sales tools are available? .................................................................................................................. 8
Are there any process exceptions? ............................................................................................................ 8
How do I get evaluation, customer proof of concept, loaner or other gear? (Apr 14) ................................ 8

Partner Enablement .................................................................................................................................... 8


Are NetApp Partners fully enabled? ........................................................................................................... 8

Resources ................................................................................................................................................... 9
What resources are available? ................................................................................................................... 9

Training ....................................................................................................................................................... 9
What training is available on E-Series? ...................................................................................................... 9

E-Series ....................................................................................................................................................... 9
What software features do we charge for? ................................................................................................. 9
What sales tools are available? ................................................................................................................ 10
How do I do a Proof of Concept (POC)? .................................................................................................. 10
What is the E-Series operating system / management software? ............................................................ 10
Can the system be upgraded to SANtricity 11.10 while on line? .............................................................. 10
The E-Series is block only storage? ......................................................................................................... 10
E-Series can be connected directly to Servers / Hosts? .......................................................................... 10
Does the E-Series support high availability? ............................................................................................ 10
Do you need two systems for E-Series High Availability? ........................................................................ 10
Can any disk in the 60-drive shelf enclosure be serviced directly, online, without impacting other drives in
the system? .............................................................................................................................................. 10

E-Series FAQ

NetApp and NetApp Partner Use Only

My customer has racks. What are the rack mounting rails lengths for the 4U/60-drive (DE6600) shelves?
.................................................................................................................................................................. 11
Can you mix and match E-Series, controllers, disk shelves, interfaces and disks? ................................. 11
Can you intermix different drive types in the same shelf at same time? (Jan 14) ................................... 11
E-Series has lots of flexibility, what are the ordering restrictions? (Jan 14) ............................................ 11
Can you run Dynamic Disk Pools and RAID at the same time? ............................................................... 12
Is SSD Cache (Intelligent Cache Tiering) for RAID or Dynamic Disk Pools? ........................................... 13
Why dont you need two SSDs for SSD Cache? ...................................................................................... 13
Does the E-Series support SSDs beyond SSD Cache? Can it be a flash hybrid array?.......................... 13
How much SSD Cache will the system support? Are there tools to tell you how much is needed?........ 13
How many SSDs do the various E-Series systems support? ................................................................... 13
Can you manage multiple E-Series systems with SANtricity?.................................................................. 13
What is Turbo? ....................................................................................................................................... 13
Does the E-Series support VMware? ....................................................................................................... 14
Does the E-Series support Oracle? .......................................................................................................... 14
Does the E-Series support Microsoft? ...................................................................................................... 14
Does the E-Series scale? (Mar 14).......................................................................................................... 14
Is the E-Series NEBS-3 rated? (Jan 14) .................................................................................................. 14
Is E-Series FIPS-140 certified? (Mar 14) ................................................................................................. 14
Where can I find various certification documents? ................................................................................... 14
Where can I find operating and non-operating temperatures, altitude, relativity humidity, acoustical noise
specifications? (May 14) .......................................................................................................................... 14
Where can I find compliance, safety, emissions and immunity specifications? (May 14)........................ 14
Are the drives installed in the systems? ................................................................................................... 15
What kind of drives does E-Series use?................................................................................................... 15
Is the E-Series supported by ON Command? .......................................................................................... 15
I hear that with Dynamic Disk Pools E-Series is super easy to set up. Can you outline how easy? ....... 15
What power voltage does E-Series use, 110v or 220v? Are they efficient supplies?............................. 15
Is E-Series EPA ENERGY STAR Certified? (May 14)............................................................................. 15
DC supplies are not on the price list. Can we get them via PVR? (May 14)........................................... 15
Where can I get Power cord / plug information? (May 14) ...................................................................... 16
How do I upgrade or change Host Interface? (Jan 14) ............................................................................ 16
Can we increase the controller cache size through PVR? (Jan 14) ........................................................ 16
What Host Interfaces are supported? (Mar 14) ....................................................................................... 16
Does the E-Series support FCoE? ........................................................................................................... 16
Can upgrade E-Series Controllers while leaving the data in place? (Jan 14)......................................... 17
What processors does the E-Series use? ................................................................................................ 17
Is E-Series covered by NetApp AutoSupport (ASUP) (Mar 14) ............................................................... 17
Is E-Series documentation available on line? (Mar 14) ........................................................................... 17
How do I find E-Series Technical Reports (TRs)? (Apr 14) ..................................................................... 17
Im looking at ASUP data, what is a E5594, did we release a 94 drive shelf? (May 14) ......................... 18
What are the details on the NetApp 3040 40U rack? (Mar 14) ................................................................ 18
How does an E-Series lose power without losing data? (Mar 14) ........................................................... 18

E-Series FAQ

NetApp and NetApp Partner Use Only

Are E-Series passwords secure? (Mar 14) .............................................................................................. 19

Dynamic Disk Pools ................................................................................................................................. 19


What is DDP? ........................................................................................................................................... 19
What enhancements to DDP are coming with SANtricity v11.10? ........................................................... 20
Are there estimated rebuild times for DDPs? (Mar 14) ............................................................................ 20
OK so how long does it take to rebuild critical segments? (Mar 14) ........................................................ 20
Whats the maximum number of drives in a Disk Pool? ........................................................................... 20
How many drives can fail in DDP? ........................................................................................................... 20
Can you convert your existing standard RAID volume groups to Dynamic Disk Pools without customer
impact? ..................................................................................................................................................... 20
Can DDP co-exist with customers current RAID environments? ............................................................. 20
Since the basic DDP structure is a Raid-6 ( 8+2), then why 11 drives minimum instead of 10 ? ............. 20
What is the max number of concurrent drive failures DDP can withstand without incurring data loss? ... 21
What is the max number of concurrent drive failures DDP can withstand without incurring data loss? ... 21
Can different drive speed and sizes be mixed within a DDP? If so, will the larger drives be truncated to
the smaller drive sizes like in traditional RAID?........................................................................................ 21
What are the estimated initialization process completion times for DDP Volumes? eg. 12 drive DDP
volume using 3TB disk drives, with host IO and Data Assurance enabled? ............................................ 21
For a given Disk Pool, should I only use a single volume per Disk Pool? What are the pros/ cons on
using multiple volumes for a given DDP? ................................................................................................. 21
What is the preservation capacity in Dynamic Disk Pools? (Mar 14) ...................................................... 21

SSD Cache (Intelligent Cache Tiering) ................................................................................................... 22


What is SSD Cache? ................................................................................................................................ 22
How can SSD Cache save money? ......................................................................................................... 22
What workload characteristics will benefit from using the SSD Cache? .................................................. 22
What are the primary reasons to use SSD Cache?.................................................................................. 22
Is SSD Cache a non-disruptive installation? What happens if a SSD drive assigned to SSD Cache
feature fails? ............................................................................................................................................. 22

Asynchronous Remote Volume Mirroring (ARVM) (Mar 14) ................................................................ 22


What distances can E-Series ARVM support? ......................................................................................... 23

E5500 ......................................................................................................................................................... 23
E5500 Questions ....................................................................................................................................................23
Just how fast is the E5500?...................................................................................................................... 23
Whats the fastest E5500 configuration? (May 14) .................................................................................. 23
Is the E5500 the large system? ................................................................................................................ 24
How many drives does the E5500 scale to? ............................................................................................ 24
What are the specifications for the E5500 and SANtricity 11.0? .............................................................. 24

E2700 ......................................................................................................................................................... 24
E2700 Questions ....................................................................................................................................................24
Is the E2700 the small system? ................................................................................................................ 24

E-Series FAQ

NetApp and NetApp Partner Use Only

How many drives does the E2700 scale to? ............................................................................................ 25


Is the E2700 qualified on V-Series? ......................................................................................................... 25
Is the E2700 available in standalone simplex configurations? (May 14) ................................................. 25
Do I have to file a PVR for the E2700?..................................................................................................... 25
How do you connect with the E2700? ...................................................................................................... 25
How fast is the 12Gb/s SAS? (No this is not a trick question.) ................................................................ 25
What are the specifications for the E2700 and SANtricity 11.0? .............................................................. 25

Pricing ....................................................................................................................................................... 27
E-Series Pricing Questions .....................................................................................................................................27
What are we doing?.................................................................................................................................. 27
Why are we not including Add-On or Add parts? ..................................................................................... 27
Why are we doing this? ............................................................................................................................ 27
When will this happen?............................................................................................................................. 27
What products are included in each of the pricing models after November 11th 2013? .......................... 28
What is the expected impact on pricing? .................................................................................................. 28
Will This Share Shift Revenue from FAS2xxx line?.................................................................................. 29

E-Series FAQ

NetApp and NetApp Partner Use Only

Latest News
What has changed with E-Series in general?
Answer: E-Series is now available as a performance-efficient block storage system to complement FAS
in your accounts. The latest system, the E2700, is targeted at entry configurations and price points below
the FAS 2000 series. The E5500 is targeted at performance centric application-driven environments.
Solution selling of E-Series is no longer a requirement.

What are the dates for this E-Series Launch?


Important Dates:
Partner Notification: Oct 28
E-Series Launch: Nov. 19

th

th

Quote Tool Availability: Dec 16

th

Software Download: Jan 9th


Product Shipments: Jan 15

th

Platform Positioning, Where to Sell


When should I sell E-Series?
Ive been selling FAS everywhere, where is E-Series a good fit?
Answer: Application-driven environments are great fits for E-Series. One way to think about this is, where
FAS is a force fit, those opportunities are most likely a perfect fit for E-Series. When the data
management is handled by the storage, use FAS; when data management is handled by an application
look to E-Series. The E2700 can also address lower price points, opening up opportunities that were
previously just too small to address effectively with FAS. And the E5500 is ideal for high performance
workloads, demanding application-driven environments needing performance efficient storage.

In the
Storage
Shared
General
Entry/Mid-Range
& Enterprise
Unified
Scale Out
Scale Up

FAS
6

E-Series FAQ

Where is Data
Management?
What kind of
workloads?
Type of
Environment?
Unified or
Block?
Scale?

Outside of
the storage
Application
Driven
Entry/Mid-Range
& Performance
Block
Scale Up

E-Series
NetApp and NetApp Partner Use Only

Any other ways to think about Selling E-Series?


Answer: One way to think about E-Series is to recall those times that selling FAS / ONTAP was
exceptionally hard. This was probably because the customer in this situation did not value the deep data
protection or scheduling functionality that FAS / ONTAP had to offer. (That might have been a good ESeries opportunity.) Or you needed to reach a price point below what you could get to with the FAS2200. (E-Series E2700 series systems can do that.) Or you had a customer performance target that you
could reach with FAS, but you would need a truck full of gear to get there. (That might have been another
good E-Series opportunity.)

E-Series Positioning
We caught up with Joel Reich, SVP Array Products Group, to discuss the importance of the E-Series
re-positioning, how it is paving the way for portfolio selling and the strategies that continue to drive our
competitiveness.
The E-Series branded business has undergone a successful re-positioning and is now available
for the field to go out and sell. What is the net new that we should all be aware of?
Answer: This has been a very exciting year for the E-Series. We have an exceptionally talented team that
has come together to build a solid foundation for our branded business. This launch is one of our key
milestones.
Answer: The key takeaway around our re-positioning is that the E-Series is not meant for only big
bandwidth and big data environments. It is now positioned to play in the same workloads as our FAS and
cDOT offerings, such as virtualization. The distinction of whether you go for FAS or E-Series depends on
where the data management layer sits. If a customer is looking for advanced data management that sits
in the storage layer, were talking about FAS. But when the customer is looking for enterprise-class
reliability and simplicity with the data management sitting outside the storage layer, the answer is ESeries.
Does this mean that the E-Series and FAS could potentially compete?
Answer: Absolutely not. The re-positioning of the E-Series has armed us with the strategy to gain share of
wallet especially in the SAN space. We can now address specific requirements with solutions that are
designed to play a specific role and ensure the best customer outcomes. Going by the success weve had
at <one of the major Silicon Valley companies>, <major sports network> and that large software company
based out of Redmond, Washington, we know this strategy is working. At the end of the day, we are not
competing amongst ourselves, but in fact are taking market share away from our competitors. (Customer
names are for internal use only. Do not share outside NetApp) There are internal emails with the
customer names.
Portfolio sale is a term that were starting to hear a lot more of. Help us understand it better.
Answer: A portfolio sale is essentially our strategy to sell two or more products to the same customer. It
is our competitive play against EMC where we block their VNX solution by bringing in both cDOT and the
E-Series. By leading with cDOT from a functionality point of view and placing the E-series underneath for
price performance, we put VNX on the defensive. Again, it goes back to increasing share of wallet and
gaining market share.

E-Series FAQ

NetApp and NetApp Partner Use Only

Lets talk about Flash. Weve been a leader in this space since the launch of our Flash Cache
solution in 2009. A lot of new players have entered this market in recent times. What distinguishes
us from other vendors?
Answer: Assume you are a Fortune 100 company looking for a flash solution for your Tier 1 application.
The performance bar for the actual product is clearly set very high. But in such environments, the bar you
would set for service and support is actually even higher. The reason why the E-Series
has and continues to be the customer choice for flash is because our technology is
proven, we have the required expertise and come with enterprise-class support. Some
points to consider:
Answer: - A lot of our EF Series wins come in the database acceleration space and we
have a better track record than anyone else when it comes to Oracle deployment given
our field and solutions engineering expertise.
Answer: - We have shipped more flash in two quarters than Violin has in its entire history.
Answer: - As for EMC, just look at this picture. It refers to how our Israel team replaced
three of EMCs Symmetrix refrigerator-sized boxes with just one of our EF540s. This is
clearly a case of a picture speaking a thousand words. I dont have to say anything
more.
This launch is a big accomplishment for the E & EF Series team given that it is the first time it has
undergone a full platform and OS refresh. What kind of response are you hearing from the field?
Answer: This is the strongest that the E & EF Series product line has ever been in terms of feature
functionality and completeness.
Answer: The re-positioning has opened the door for the E-series to be pitched in combination with our
FAS offering and it is working. Were hearing that with the broader positioning, our reps have started
seeing a lot more opportunity than ever before. Were seeing an increase in sales pipeline and activity as
a result of this. Theres clearly a demand and our portfolio sale strategy is driving us in the right direction.

Sales Process
What sales tools are available?
Answer: The full set of NetApp sales tools will be available with the December 16th Quote Tool Release
along with System Performance Modeler, IMT, and Hardware Universe.
Are there any process exceptions?
Answer: Generally speaking, no. Configurations not on the IMT will require a PVR. If there are any
residual process exceptions, they will be documented on the products Field Portal page.
How do I get evaluation, customer proof of concept, loaner or other gear? (Apr 14)
Answer: Use the regular NetApp process detailed on the Field Portal (under the Validation Programs in
the middle box) at: https://fieldportal.netapp.com/procedures.aspx#14305

Partner Enablement
Are NetApp Partners fully enabled?
Answer: Yes, Partners are fully enabled and the expectation is that they will help greatly with the ramp of
the E2700. Many NetApp Partners are familiar with the technology having sold it through other OEM
relationships.

E-Series FAQ

NetApp and NetApp Partner Use Only

Resources
What resources are available?
Answer: All the standard resources are available:
The Field Portal:
E5500: https://fieldportal.netapp.com/e5500.aspx
E2700: https://fieldportal.netapp.com/e2700.aspx
SANtricity: https://fieldportal.netapp.com/santricity.aspx
E5400: https://fieldportal.netapp.com/e5400.aspx
E2600: https://fieldportal.netapp.com/e2600.aspx
The Quote Tool https://fieldportal.netapp.com/ce-pe.aspx#87651
The Hardware Universe https://fieldportal.netapp.com/hwu.aspx#141095
The System Performance Modeler spm.netapp.com
NetApp.com http://www.netapp.com/us/products/storage-systems/
Partner Playbook GetSuccessful E-Series Channel Playbook
Solutions (E-Series versions of NCRA)
Proof of concept: https://fieldportal.netapp.com/validation-programs.aspx#121063
Plus for E-Series there are the E-Series Sales Specialists, a group of experts on E-Series, in the field to
help close deals.
The mailing list dl-eseries-info@netapp.com is monitored by the E-Series community and a great place to
ask a question and get help.

Training
What training is available on E-Series?
You can find training in the NetApp University Learning Management System by visiting the learning map
applicable to your role.

E-Series
E-Series is now available as a performance-efficient block storage for application-driven workloads to
complement FAS in your accounts. The latest system, the E2700, is targeted at entry configurations and
price points below the FAS 2000 series. The E5500 is targeted at performance centric application-driven
environments.
What software features do we charge for?
Answer: The only software feature we charge for is SANtricity Encryption aka Full Disk Encryption (FDE).
All the other features, Snapshots, Intelligent Cache Tiering with SSD Cache, Mirroring, Volume Copy,
Dynamic Disk Pools, Thin Provisioning, etc now come with the system. Systems in the field, running prior

E-Series FAQ

NetApp and NetApp Partner Use Only

versions of SANtricity, will now be able to upgrade to SANtricity v11.10 to get all these premium features
free of charge.
What sales tools are available?
Answer: The full set of NetApp sales tools will be available with the December 16th Quote Tool Release.
How do I do a Proof of Concept (POC)?
Answer: E-Series

POCs follow the standard NetApp process. All the information you need to know is
available on the Field Portal at: https://fieldportal.netapp.com/validation-programs.aspx#121063
What is the E-Series operating system / management software?
Answer: The E-Series uses SANtricity. This particular version is 11.10.
Can the system be upgraded to SANtricity 11.10 while on line?
Answer: Yes. Non-disruptively.
The E-Series is block only storage?
Answer: Yes the E-Series is a block only storage system; that is one of the reasons that it is so fast. If a
customer needs File-level access, either get file functionality from the servers / hosts, or use FAS.
E-Series can be connected directly to Servers / Hosts?
Answer: Yes the E-Series supports direct, high speed, low latency SAS connections. Note that these are
quad lane SAS connections, so for nominal speeds multiple by four (4). For the E5500 6Gb/s SAS that
means 24Gb/s per SAS port, for the E2700 12Gb/s SAS that means 48Gb/s per port.
Does the E-Series support high availability?
Answer: Yes the E-Series supports 99.999% availability. Actually the numbers are closer to six (6) nines
(99.9999%) than five nines. There is a NDA required document on the Field Portal that details E-Series
high-availability. This document also explains the mathematics. This presumes that the systems are
configured with dual controllers, appropriate data protection with RAID or DDP, and at least a four hour
service plan.
Do you need two systems for E-Series High Availability?
Answer: No, the E-Series is a single unit High Availability design. With dual controllers, power supplies,
cooling, no single point of failure or service, the E-Series is a very robust design. If a customer wants to
protect against site failure, the E-Series also supports remote mirroring.
Can any disk in the 60-drive shelf enclosure be serviced directly, online, without impacting other
drives in the system?
Answer: Yes. No single point of service means that any of the serviceable parts can be serviced on line,
without de-staging of data, or any other dependencies. If you have a drive that needs to be replaced the
process is pretty simple. There will be a service light on the front of the array. Take off the bezel - you
will be able to see the drawer and the particular drive service light -slide out the drawer (still on line), the
service light will be on next to the drive carrier ejector. Pull that drive (everything else is still on line),
replace it, close the drawer, put the bezel back on. All this while the system stays online. The process
takes about as long as it does to open the replacement drive box and unwrap the plastic from the
replacement drive. Probably about three minutes total.

10

E-Series FAQ

NetApp and NetApp Partner Use Only

My customer has racks. What are the rack mounting rails lengths for the 4U/60-drive (DE6600)
shelves?
Answer: Short Rail is adjustable from 23.5 to 31 (59.7 78.7cm). The Long Rail is adjustable from
29.5 to 35.75 (74.9 90.8cm).
Can you mix and match E-Series, controllers, disk shelves, interfaces and disks?
Answer: Yes! E-Series system are extremely flexible. There are four models of controllers (E2600,
E2700, E5400, E5500) There are three disk shelf enclosures 2U/12-drive, 2U/24-drive, and 4U/60-drive
(DE1600, DE5600 and DE6600 respectively). There are four interfaces to pick from, SAS, iSCSI, FC and
IB. And, there are three types of disks, (SSD, SAS, and NL-SAS), in various capacities.
There are a few restrictions, (disk types come in two sizes and the 2U shelf enclosures are either 3.5 or
2.5), but QuoteEdge will handle that.
Can you intermix different drive types in the same shelf at same time? (Jan 14)
Answer: Yes! The 4U-60 shelf will support 2.5 SSD, 2.5 SAS drives and 3.5 NL-SAS all at the same
time. The drive carriers are different for the two different form factors, but they have the same easy
unlock-out and lock-in handles on the top. Takes maybe 20 second to swap a drive. With the current
ordering rules you could end up with five(5) different drive types / capacities in a single 4U-60 drive shelf,
all operating at the same time.
For the 2U-24 shelf it will support 2.5 form factors of both SSD and rotating SAS drives at the same time.
This means that you can mix and match drive types for different workloads, and add one or more SSD
drives for SSD Cache in a single shelf, all operating at the same time.
The 2U-12 shelf supports 3.5 form factor drives. The only drives NetApp offers are NL-SAS in that
particular form factor. So you can mix capacity but not types in the 2U-12. There is not a carrier from
NetApp that allows 2.5 drives (say SSD) to be placed into the 2U-12 shelf. (These carriers are different
than the 4U-60 drive shelf.)
E-Series has lots of flexibility, what are the ordering restrictions? (Jan 14)
Answer: The tables below summarize the NetApp Branded E-Series HDD System Ordering restrictions.
Note this is purely to streamline configurations, ordering and manufacturing operations. The systems will
handle intermix of single drives types and sizes (SSD Cache for example). The drive offerings are the
same across the entire E-Series line (E2600, E2700, E5400, E5500) and are based off the shelves
(DEx600), and not the controllers (Exx00). Every shelf (not system, but shelf) in an E-Series must start
with a required minimum HDD order as outlined in the tables below. For SSD only configurations use the
EF-Series. See SSD limits in this FAQ for more information on SSD restrictions. Remember for the
DE6600 (4U-60) that twenty (20) drives have to be installed across the front of each of the five drawers
for airflow, it doesnt have to be the first required 20 HDDs, just 20 drives in the front spots.
Note that these are the ordering rules. If they are restricting sales in some way, write up what you would
like to see changed and why, then submit the suggestion to eseries-info mailing list. While not every
request can be accommodated, there have been changes in the past in response to Field feedback as
the NetApp branded E-Series line is dialed in.

(space inserted to keep tables together on next page)

11

E-Series FAQ

NetApp and NetApp Partner Use Only

New E-Series system orders, single or multiple shelves Point of Sale


U-height

Shelf:
(System
Models)

DE1600
(Exx12)
DE5600
(Exx24)
DE6600
(Exx60)

/# Drives
-Form factor

Required
Minimum HDD
shelf order

Increments (HDD or
SSD, single type/size)

Maximum
intermix types/

(single drives available)

sizes per shelf

(single type/size
NOT SSD)

2U/12-3.5

Min 6, up to 12

n/a (No SSDs)

n/a

2U/24-2.5

1 18

4U/60 intermix 2.5 & 3.5

(up to two types /


capacity)

1 - 40

20

Add-on when you customer has system, and you are adding a new shelf
Shelf

U-height
/# Drives
-Form factor

Required HDD
system order

Increments

Maximum intermix

(HDD or SSD,
single type/size)

types/ sizes per shelf

(single type/size)

DE1600

2U/12-3.5

12

n/a

n/a

DE5600

2U/12-2.5

12

12

DE6600

4U/60 intermix 2.5 & 3.5

20

10

Empty drive slots you want to populate, use add parts catalog
1) Single drives as needed for empty slots or spares, and drive packs of 10
or 12 depending on shelf.
2) Make sure you get BOTH the right drive AND carriers for your shelf! Just
a drive size / type is not sufficient as the carriers are different for each of
the shelves and they are NOT interchangeable.
3) Make sure you are within the SSD limits for the shelf. (See details in FAQ
on the Field Portal, and yes it matters electrically on the DE6600.)

Can you run Dynamic Disk Pools and RAID at the same time?
Answer: Yes the E-Series will support Dynamic Disk Pools and RAID configurations at the same time.
The specific disks, however, are dedicated for either Dynamic Disk Pools or RAID.

12

E-Series FAQ

NetApp and NetApp Partner Use Only

Is SSD Cache (Intelligent Cache Tiering) for RAID or Dynamic Disk Pools?
Answer: Both. At the same time. SSD Cache is a system wide resource that can support volumes on
Dynamic Disk Pools or RAID at the same time.
Why dont you need two SSDs for SSD Cache?
Answer: Because it is a cache, with only a copy of active data stored on it for faster access, the original
data is still on the rotating source disks. The controllers divide up the SSDs that make up the SSD cache
and use that high speed storage to cache frequently used data, greatly reducing access times. All
automatically.
Does the E-Series support SSDs beyond SSD Cache? Can it be a flash hybrid array?
Answer: Yes, the E-Series supports both SSDs and rotating HDDs. If you have need of an all, and only,
SSD system, we recommend using the EF-Series.
How much SSD Cache will the system support? Are there tools to tell you how much is needed?
Answer: Up to 5TB, but that is a function of the total controller cache memory, see the Table 1 below.
Once SSD Cache is operating, performance statistics are available which will show if more SSD storage
used as SSD Cache would increase performance.

Per Controller
Cache Memory

1 GB

2 GB

4 GB

> 4 GB

Per System
Controller Cache

2 GB

4 GB

8 GB

> 8 GB

System Maximum
SSD Cache

1 TB

2 TB

4 TB

5 TB

Table 1 Maximum SSD Cache based on Controller Cache Memory

How many SSDs do the various E-Series systems support?


Answer: This is a function of the drive slot limit and the fact that 60-drive shelf enclosure only supports 25
SSDs, (the other disks must be rotating).

SSD in E2600 / E2700 in 24d/2U is 120 (24 drives x five DE5600s)


SSD in E2600 / E2700 in 60d/4U is 75 (25 each x three DE6600s)
SSD in E5400 / E5500 in 24d/2U is 120 (24 drives x five DE5600s)
SSD in E5400 / E5500 in 60d/4U is 120 (25 each x six DE6600s)

Can you manage multiple E-Series systems with SANtricity?


Answer: Yes you can manage multiple E-Series systems with a single SANtricity manager.
What is Turbo?
Answer: OEMs purchased, and still purchase, products with a speed limiter on the hardware. This
allowed the OEMs to charge different levels for the product to address different market segments. The
feature to turn the performance restrictions off are known as the Turbo feature. NetApp Direct (and
Partner) Branded E-Series offerings run at full speed all the time, and there is no speed limiter placed on
the hardware.

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Does the E-Series support VMware?


Answer: Yes VASA, VAAI, SRA/SRM, VDI, vSphere.
Does the E-Series support Oracle?
Answer: Yes ASM, RACK, OEM.
Does the E-Series support Microsoft?
Answer: Yes SCOM and VSS. VSS is what most backup applications use to do backups of Microsoft
apps such as Exchange and SQL server so that they get all the open files. This allows our storage to
work with ANY backup application that supports VSS. (And we dont have to test each and every one of
them.)
Does the E-Series scale? (Mar 14)
Answer: Absolutely! In very large configurations there is typically a parallel file system running across
multiple E-Series systems. The worlds largest supercomputer has over 105PB of E-Series storage on it.
The worlds largest database runs on E-Series as does the worlds largest data warehouse (SAP) in the
Guinness Book of World Records. (https://communities.netapp.com/community/netapp-blogs/netapp360/blog/2014/03/12/the-worlds-largest-data-warehouse)
Is the E-Series NEBS-3 rated? (Jan 14)
Answer: The E2700 and E5500 are NEBS-3 compliant, (meaning it is designed to be NEBS-Level 3
rated), but not certified (we didnt do the actual tests.) The E2600 and E5400 are NEBS-3 certified in the
2U shelves.
Is E-Series FIPS-140 certified? (Mar 14)
Answer: No it is not. Drives are being looked at as part of the ongoing qualification efforts. If you run
into a FIPS opportunity please let dl-eseries-info@netapp.com know the revenue opportunity, number of
systems, and if you are running into competitive issues (or loss) because of this. We cant gauge how
important it is if nobody says anything.
Where can I find various certification documents?
Answer: Examples of certificates and documents available include Safety CB Certificates, BSMI
Declaration of Conformity (Taiwan), C-Tick Supplier Declaration of Conformity(Australia), European
Declaration of Conformity (CE), VCCI Registration (Japan), and others. This is a NetApp internal site
only. http://www2.eng.netapp.com/emc/esc.html
Where can I find operating and non-operating temperatures, altitude, relativity humidity,
acoustical noise specifications? (May 14)
Answer: Its all available here on this SharePoint. If you are a partner and cant access this SharePoint
check with your local NetApp Field person. If you ARE that NetApp Field person, and dont have access,
select the I need access button on the no access message.
http://sharepoint.corp.netapp.com/sites/APBU_IE/ReleasedDocsIllinois/21507782_A0_Site_Preparation_Guide.pdf
Where can I find compliance, safety, emissions and immunity specifications? (May 14)
Answer: Its all available here on this SharePoint. If you are a partner and cant access this SharePoint
check with your local NetApp Field person. If you ARE that NetApp Field person, and dont have access,
select the I need access button on the no access message.
http://www2.eng.netapp.com/emc/esc.html

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Are the drives installed in the systems?


Answer: For all 12-drive and 24-drive shelves, yes, the drives are installed. For 60-drive shelves that
would start getting rather heavy, (232lbs / 105kg), so the drives are shipped separately. (Because you
would just have to take the drives out to remove the shelf from the box and install the shelf anyway.)
What kind of drives does E-Series use?
Answer: SSD, SAS, NL-SAS, unlike FAS, E-Series does not support SATA drives.
Is the E-Series supported by ON Command?
Answer: At a basic level yes. For advanced management, use SANtricity.
I hear that with Dynamic Disk Pools E-Series is super easy to set up. Can you outline how easy?
Answer: Here are the steps:
Rack the system and power it up
Start SANtricity
Tell SANtricity to discover arrays on the network
SANtricity will find an un-named array and ask if you would like to name and manage it.
Say yes call it Dave, or something more appropriate
The Dave array will then bring up a window for you and say Hey I have some drives, would you
like to put them into a Dynamic Disk Pool?
Say Yes it then asks you how many volumes and how big would you like each of the volumes to
be.
Say, for example, 20 volumes at 100GB each. DONE (really it is that easy)
What power voltage does E-Series use, 110v or 220v? Are they efficient supplies?
Answer: Both. E-Series supplies 85%+ efficient. The power voltage type is dictated by the disk shelf
enclosures. The 2U shelves have auto-ranging power supplies 100-240v, and the 4U shelf is 200-240v.
Details of maximum rated and operational environmental specifications (Watts, KVA, BTUs) are available
on the datasheets. See the next entry.
Is E-Series EPA ENERGY STAR Certified? (May 14)
Answer: YES!! All E-Series systems exceed EPA ENERGY STAR requirements, and have for years. The
current specifications call for 80% efficient supplies and E-Series supplies 85%+ efficient. The difference
is compliant verses certified. Because of the modular nature of E-Series there are a lot of tests that
must be completed to certify ranges which will literally cover some 6,336 different configurations. Once
that happens we will update the data sheets with the ENERGY STAR logo. See the NetApp ENERGY
STAR page for more information. http://www.netapp.com/us/company/our-story/sustainability/energystar/e-series.aspx There is also some good information on the Field Portal in the ENERGY STAR
binder.
DC supplies are not on the price list. Can we get them via PVR? (May 14)
th

Answer: Yes. As of the May 12 release of the Quote Tool E-Series DC supplies are now offered for
NetApp branded as a SPARE UPGRADE KIT. This is an example of where saying something on dleseries-info@netapp.com helped change the product offering. The intention is in the June QTR (future
so subject to change) is to offer DC power on the E2700 and E5500 as part of the product options verses
an after the fact spares kit.

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Where can I get Power cord / plug information? (May 14)


Answer: We think we have this information in Hardware Universe (HWU). If there is something missing
you can check out this quick and dirty informal E-Series Power Cords on the Field Portal. But, if you go
to the document on the field portal, please send an email to me, Mark Henderson and tell me what you
needed. That way we hopefully get the HWU populated with the information people need.
How do I upgrade or change Host Interface? (Jan 14)
Answer: The depends on the platform. For the E2600, E2700 and E5400, HIC (Host Interface Cards) can
be ordered and upgraded in the field. For the E5500 the FRU is at the controller level so to change the
HIC you have to order new controllers. This is going to be disruptive operation because both controllers
must match at all times.
Can we increase the controller cache size through PVR? (Jan 14)
Answer: No. The only controller cache sizes available are those listed on the data sheet. They are not
upgradeable in the field either. The E-Series architectures happens to be exceptionally efficient at
moving data through cache, so counter intuitively having a larger data cache doesnt greatly change
things from an operational / performance standpoint. This is not the case for other architectures that rely
on cache. However we recognize from a competitive sales standpoint customers may think they need
more. If this is an issue for your account(s) please say something on dl-eseries-info@netapp.com so that
we are made aware of market opportunity.

What Host Interfaces are supported? (Mar 14)


Answer: The depends on the platform. (Note these are SYSTEM numbers. Because thats what
customers buy)

Does the E-Series support FCoE?


Answer: Directly no. However if you are connecting a FCoE router, and many switches have some level
of routing capability, you can run to the switch and then FCoE to the hosts. This will actually be the more
likely case because when using FCoE, there are typically a lot of hosts that need connected, so there will
be a network in the middle.

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Can upgrade E-Series Controllers while leaving the data in place? (Jan 14)
Answer: Yes you can! To see the details and they are important details check out this
knowledgebase entry: KB 1013820
What processors does the E-Series use?
Answer: WARNING, this is almost always a competitive trap! The reason this is a competitive trap is
because the E-Series architecture doesnt require super high speed processors to reach its performance
numbers, but many competitive systems do rely directly on their processor speed and their processors
are a lot faster, (and more expensive and power hungry) than our NetApp processors. What competitors
do is say things like My competitive processor is much faster than your NetApp processor. And if you
answer the question How fast (or what is) the processor in the E-Series? you are playing directly into
their hand! When asked this question the best thing to do is bring people back to external performance
aspects of the system. Most of the time this is performance, because the trap is set as My CPU is faster
than your CPU. But sometimes it will be environmental comparisons of My CPU is greener than your
CPU. In that case reference environmental information on the data sheet. E-Series excels at
performance efficiency, getting the most from each drive, watt or BTU.

Do NOT get caught in the My competitor CPU is faster than your NetApp CPU. trap!
Read the FAQ above to avoid falling into a competitive trap!

System

Processor

Clock Speed

E2600

LSI SAS 2116 ROC

800MHz

E2700

LSI SAS 3108 Dual Core ROC

1.2GHz

E5400

Intel Xeon EC3539 Quad-core

2.1GHz

E5500

Intel Xeon E5-2418L Quad-core

2.0 GHz

Do NOT get caught in the My competitor CPU is faster than your NetApp CPU. trap!
Read the FAQ above to avoid falling into a competitive trap!

Is E-Series covered by NetApp AutoSupport (ASUP) (Mar 14)


Answer: Yes it is. For more details see the ASUP FAQ: http://live.netapp.com/docs/DOC-27687
Is E-Series documentation available on line? (Mar 14)
Answer: Yes it is. For more details see
http://support.netapp.com/documentation/docweb/index.html?productID=61772&language=en-US
How do I find E-Series Technical Reports (TRs)? (Apr 14)
Answer: I made this handy-dandy search button, it will pull up all the TRs where ever they may be, and
its located on every E-Series Field Portal product page. E-Series Technical Reports (TRs)

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%%

2735%&%2x12Gb%SAS%+%2x10Gb%iSCSI%BaseT%
5480%&%4x8Gb%FC%
E5400%
5488%&%8x8Gb%FC%
%%
5481%&%4x8Gb%FC%+%2x10Gb%iSCSI%Optical%
%%
5486%&%4x8Gb%FC%+%4x6Gb%SAS%
%%
Im looking at ASUP data, what is a E5594, did we release a 94 drive shelf? (May 14)
%%
5484%&%4x8Gb%FC%+%2x40Gb%IB%QDR%
Answer: No we did not. ASUP (AutoSupport) reports the controller boards and the interfaces on those
5564%&%4x6Gb%SAS%
E5500%It just happens
boards.
to have four digits and looks like a model number. Remember the E for an E5594%&%4x16Gb%FC%
Series
(ie E5560) Use the following handy-dandy decoder table to see what ASUP is
%% model number.
reporting:
5504%&%4x10Gb%iSCSI%Optical%
%%
%%
5542%&%2x40Gb%IB%QDR%
!
Model
E2600




E2700





E5400




E5500



Host Interface Card (HIC)


2600 - 2x6Gb SAS
2660 - 4x6Gb SAS
2680 - 2x6Gb SAS + 4x8Gb FC
2650 - 2x6Gb SAS + 4x1Gb iSCSI BaseT
2610 - 2x6Gb SAS + 2x10Gb iSCSI BaseT
2730 - 2x12Gb SAS
2736 - 4x12Gb SAS
2738 - 6x12Gb SAS
2732 - 2x12Gb SAS + 2x16Gb FC
2734 - 2x12Gb SAS + 4x16Gb FC
2735 - 2x12Gb SAS + 2x10Gb iSCSI BaseT
5480 - 4x8Gb FC
5488 - 8x8Gb FC
5481 - 4x8Gb FC + 2x10Gb iSCSI Optical
5486 - 4x8Gb FC + 4x6Gb SAS
5484 - 4x8Gb FC + 2x40Gb IB QDR
5564 - 4x6Gb SAS
5594 - 4x16Gb FC
5504 - 4x10Gb iSCSI Optical
5542 - 2x40Gb IB QDR

What are the details on the NetApp 3040 40U rack? (Mar 14)
Answer: Here you go!. It includes two (2) PDUs. The power connectors on the PDUs are C13. It does
NOT include a UPS. The holes in the rails are round, unthreaded holes. The part number is X-M102061R6) The PDUs will support up to 72 AMPS. The rack will support 10 controller based systems electrically,
however NetApp has only certified a 5 controller + 5 expansion with UL.

How does an E-Series lose power without losing data? (Mar 14)
Answer: Cache data is destaged to onboard flash. The details: If a storage array controller loses input
power unexpectedly, there may be data in cache memory that should be preserved so that it can be

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written to the disk drives when power is restored. Persistent cache backup retains the contents of cache
memory indefinitely in non-volatile memory such as a flash drive.
By comparison, battery-backed cache memory only retains the contents of cache memory for a few days,
until the batteries are drained.
Persistent cache backup requires a backup power source within the controller enclosure, such as
batteries. The backup power source is referred to as the controller UPS, and is used to provide power
to components within the controller enclosure sufficient to allow data to be written to a cache backup
device such as a flash drive resident in the controller canister. When input power is lost, each controller
automatically copies any dirty data in its cache to its backup device. When input power is restored, each
controller automatically restores any dirty data stored on its backup device to the data cache. The data
is subsequently written to the disk drives, just as if the data had been preserved in battery-backed cache
Are E-Series passwords secure? (Mar 14)
Answer: Yes they are. The storage array does not give a user direct access to the Dacstore database
region on each disk. So in order to gain access to the region of the disk that contains the password you
would need to dump the contents of the disk and know which specific region on the disk has the
password data. This would take something like physical access to a disk from the storage array. Keep in
mind that password is only for management activities and does not govern access to user data. In order
to gain access to manage the array a person would need to gain access to the customers network that
the storage array is attached to.
If the customer is very security conscience then they would be using a feature like full disk encryption
(FDE) to safe guard their user data. If that is the case then the password would essentially be encrypted
by the drive since all data on the drives will be encrypted using AES 256 encryption once the drives are
secured. NOTE: FDE security keys are encrypted on the storage array and on the management station.
So for an attacker to exploit the password on the array they would need to pull a drive out of an array,
decrypt it if it is secured, find the password on the disk, gain access to the customers network and then
manage the array. Assuming physical access cannot be gained but network access can, an attacker
would likely try to brute force guess the management password. For that the attacker would need access
to our symbol SDK or management software which requires a registered login to download from the
NetApp support site. Assuming they somehow get that, the array will temporarily prevent management
access if too many failed password attempts are made which will slow down brute force guess attacks.
The array will also log each failed password attempt in the MEL and will generate an alert when
management is temporarily locked out due to too many failed passwords. So such attacks should not go
unnoticed by the end customer.

Dynamic Disk Pools


What is DDP?
Answer: Dynamic Disk Pools (DDP) is an alternative to standard RAID groups. It simplifies protection by
removing the complexity of configuring RAID groups and allocating hot spares. Utilization is improved by
dynamically spreading data, parity, and spare capacity across all drives in a pool, reducing performance
bottlenecks due to hot-spots. Additionally, should a drive failure occur, DDP enables return to optimal
state significantly faster than RAID6, while reducing the performance impact during the reconstruction of
a failed drive. DDP also offers greater protection from multiple drive failures by prioritizing the
reconstruction of the most critical segments. Seven patents have been submitted for this technology.
Note that there are additional DDP questions in the general E-Series section.

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What enhancements to DDP are coming with SANtricity v11.10?


Answer: There will be several enhancements, including the ability to shrink DDP pool capacity, an
increase in the number of pools supported on a system (now 20) and support for SSDs in a Disk Pool.
Are there estimated rebuild times for DDPs? (Mar 14)
Answer: Rebuild times vary widely, depending on factors such as host workload (block size, quantity),
drive type (SAS verses NL-SAS drives) and priority settings (lowest to highest) for the reconstruction
operations. In general, NetApps testing has found shorter rebuild times with DDP verses standard
RAID6. Note that once the critical segments are reconstructed the system can experience additional
drive loss without data loss.
OK so how long does it take to rebuild critical segments? (Mar 14)
Answer: Sorry but the answer is depends. (I hate that answer myself.) What it depends on is the type
of drives, what capacity they are, how much of the pool is allocated and (the hardest to quantify), the I/O
load from the host. However the minimum time (zero load from the host) can be estimated from this
handy ESTIMATOR on the Field Portal.
https://fieldportal.netapp.com/Core/DownloadDoc.aspx?documentID=119322&contentID=216856
Please note the only thing that this guarantees is that the critical segment time will not be LESS than the
ESTIMATE, in the real world, where people actually use our storage systems, the time will be longer.
(But still a LOT less than a full RAID rebuild.) Be sure to use real drives.
Whats the maximum number of drives in a Disk Pool?
Answer: Disk Pools support the maximum number of drives allowed by the storage system (eg, 192 for
the E2700, 384 for the E5500).
How many drives can fail in DDP?
Answer: Similar to RAID6, DDP can survive 2 simultaneous drive failures in a pool. A 3rd drive failure, in
the same pool, could result in data loss (similar to RAID6). However, with the prioritized reconstruction
and faster rebuild times offered by DDP, the system will normally return from critical degraded mode (2nd
drive failure) much faster (minutes verses days) than with standard RAID6, thereby reducing your
exposure to data loss.
Can you convert your existing standard RAID volume groups to Dynamic Disk Pools without
customer impact?
Answer: In-place migration (non-disruptive) from standard RAID volume groups to Dynamic Disk Pools
is not possible. However, using volume copy, it is possible to migrate customer data from a standard
RAID volume to a Dynamic Disk Pool. However, as a best practice, this is not recommended. It is
recommended to leave existing, live customer data deployed in a standard RAID volume group, unless
there is a compelling need/use case to complete the migration. For new capacity, DDP is recommended
if it fits the customers use case and workload profile.
Can DDP co-exist with customers current RAID environments?
Answer: Yes, DDP is an optional configuration that may be used alongside existing RAID configurations.
This allows users to select the best RAID level for the workload.
Since the basic DDP structure is a Raid-6 ( 8+2), then why 11 drives minimum instead of 10 ?
Answer: To provide enough spare capacity to accommodate drive failures.

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What is the max number of concurrent drive failures DDP can withstand without incurring data
loss?
Answer: Only two (2) concurrently, but the time to regenerate and rebalance critical data is minutes
versus days. In a two-drive failure, the critical segments (those with two drive failures involved) are
rebuilt first. At that point in time the system can absorb another drive loss. The other segments with a
single failure are then rebuilt. Once that completes we can again take another two drive failure. And
technically, if the failures occur with enough time between them and there is enough spare space any
pool can suffer cascaded failures until only 8 drives remain. Not a likely scenario but a possibility.
What is the max number of concurrent drive failures DDP can withstand without incurring data
loss?
Answer: Two (2). Same as RAID6.
Can different drive speed and sizes be mixed within a DDP? If so, will the larger drives be
truncated to the smaller drive sizes like in traditional RAID?
Answer: If larger drives are forced into a pool made up of smaller drives, the extra space on the larger
drive will be lost, just as in traditional RAID. If drives of a slower spindle speeds are forced into a Disk
Pool, the default will be the lowest spindle speed.
What are the estimated initialization process completion times for DDP Volumes? eg. 12 drive
DDP volume using 3TB disk drives, with host IO and Data Assurance enabled?
Answer: Several factors effect initialization times, particularly the type of host IO (block size, quantity)
workload. An exact estimate is not possible, but in general, with minimal host IO, it should take around
30 hours for the volume described with Data Assurance enabled.
For a given Disk Pool, should I only use a single volume per Disk Pool? What are the pros/ cons
on using multiple volumes for a given DDP?
Answer: In general, for maximum sequential bandwidth, it is recommended to configure a single volume
per Disk Pool. For random I/O workloads, larger pools offer more spindles to work on I/O, along with
providing easy configuration and no stranded islands of storage. Please refer to Technical Report 4077:
SANtricity 10.83 Dynamic Disk Pools Overview
What is the preservation capacity in Dynamic Disk Pools? (Mar 14)
The perseveration capacity is the reserved space for the regeneration due to drive failures. Think of it as
the hot spare capacity, without losing the performance of an idle spare dive head. The appropriate
preservation capacity for a disk pool is largely dependent on the service model. If a failed drive will be
replaced within a few hours, then two drives would be a good preservation capacity for a 60-drive pool, or
even for a much larger pool. At the other extreme, if the array is going into a Martian probe, and will
never be serviced, then the maximum preservation capacity (10 drives) would be a good choice, and
maybe some un-configured capacity as well.
The defaults are determined with no knowledge of the service model, and are a good fit for cases where
maintenance cycles are several months apart. So for those deployments that are not at the south pole,
(or in submarines), you could reduce the default reservation capacity.

Pool size in drives

11

12-31

32-63

64-127

128-191

192-255

256-384

Default Reservation Capacity


(in drives)

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SSD Cache (Intelligent Cache Tiering)


What is SSD Cache?
Answer: SANtricity SSD Cache is a read cache that accelerates reads by placing a copy of frequently
read data on high performance, low latency SSDs. The SSD Cache can start with one SSD, and then
grow up to 5TB in capacity.
Note that there are additional SSD Cache questions in the general E-Series section.
How can SSD Cache save money?
Answer: By leveraging the superior performance of SSDs, the overall cost per IOPs per TB can be
dramatically reduced. The vast majority of the workload capacity is placed on the least expensive media
HDD, while only the most frequently read data, requiring the highest IOP performance, is placed on the
SSDs.
What workload characteristics will benefit from using the SSD Cache?
Answer: Workloads that are:

Performance that is limited by HDD IOPs

Environments with a high percentage of reads relative to writes

A large number of reads are repeat reads to the same, or adjacent, areas of disk

The size of the data set repeatedly accessed is smaller than the SSD cache capacity

Typically, these applications include: certain databases, email server, and web servers

What are the primary reasons to use SSD Cache?


Answer: The reasons are as follows: Improved application response time. The cost of a dedicated, all
SSD array for RAID volumes is prohibitive. Ease-of-implementation. Hot data gets automatically
promoted to SSD Cache.
Is SSD Cache a non-disruptive installation?
What happens if a SSD drive assigned to SSD Cache feature fails?
Answer: Yes, SSD Cache is a non-disruptive installation. If an SSD fails, there is no data loss or
downtime, since the SSD Cache is a read-only copy of the data set already on the hard disk drives. Once
a new SSD drive is applied, the hot data will begin to migrate automatically back into the cache.

Asynchronous Remote Volume Mirroring (ARVM) (Mar 14)


The E-Series line supports ARVM to replicate data from one system to another, over large distances,
without impacting the local response time by separating local response from the time it takes to transmit
data over distance. (Yes the speed of light will slow things down.) This separation means that the remote
system must lag the local system. Said differently if the local system is abducted by aliens, (or some

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more likely occurrence), some data will be lost because it is not yet on the remote system. In the case of
E-Series ARVM the minimum lag time is 10 minutes, and in most applications the lag time will be longer,
however the trade off against local processing speed and communications costs usually makes ARVM a
good choice for site level data protection.

What distances can E-Series ARVM support?


Answer: Its actually measured in time and limited to 120ms. That typically works out to 12,000km, which
means from any landmass you can get to any other landmass on the planet.

E5500
The E5500 is the flagship E-Series storage for performance demanding application-driven environments.
If requirements call for high throughput, hybrid array, or large scale, consider the E5500. The E-Series is
very performance efficient, which is a great complement to the storage efficiency of FAS.

E5500 Questions
Just how fast is the E5500?
Answer: Very. Fast. J Maximums are: Bandwidth 12GB/s sustained from disk, (~120 7.2k HDD disks,
less with 10k SAS drives). IOPS 400,000 sustained from disk, (~24 SSDs). Burst rates out of controller
cache are over double the IOP numbers.
Whats the fastest E5500 configuration? (May 14)
Configurations with a maximum of two expansion shelves will be the fastest configuration. The reason for
that is with two expansion shelves they are both connected directly into the controllers in the controller
shelf. For systems with more than two expansion shelves they additional shelves are connected serially
and those shelf connections actually limit the overall bandwidth of the system. E5500 controllers
performance tops out just over 120 drives, so your maximum speed would be with a couple of DE6600
expansion shelves and the controllers in a E5560. Its kind of counterintuitive, but thats how it works.
Thats for bandwidth if you need IOPS use a hybrid array with SSDs or go with the EF550 all flash
array.

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Is the E5500 the large system?


Answer: The E5500 is targeted at the performance centric workloads. All E-Series controllers (E2600,
E2700, E5400, E5500) can go into any of the three disk shelves 2U/12-drive (DE1600), 2U/24-drive
(DE5600), or 4U/60-drive (DE6600). So think performance levels across the E-Series family and not
physical size.
How many drives does the E5500 scale to?
Answer: The E5500 (and E5400) support up to 384 drives. The actual scaling limit is 16 shelves, or the
number of drive SLOTS, which ever comes first. So you cant have shelves with more drive slots than
the limit or the drive addressing doesnt work. This can result in less than the maximum drive slot count
for some shelf configurations. The 60-drive shelf can only scale to 360 drives as an example, (60 drives /
shelf x 6 shelves) but you can mix and match shelves to get to the maximum.

What are the specifications for the E5500 and SANtricity 11.0?

E5500 Array

Snapshots

Mirrors

384

Snapshots/Volume

128

Partitions

512

Snapshots/Array

2048 Mirrors/Array

Volumes

2048

Snapshot Volumes/Snapshot

Drives

Disk Pools/Array

Legacy Mirrors/Array

1282
128

Mirrors/Volume

20

Snapshot Volumes/Array

2048 Mirrors/Async Mirror Group

64

Thin Volumes/Array

2048

Snapshot Groups/Array

1024 Async Mirror Groups/Array

SSD Cache Capacity/Array

5TB

Snapshots/Snapshot Group

32

Volumes/Consistency Group

64

Snapshot Groups/Volume

Consistency Groups/Array
Shelves (system & expansion)

32
16

Answer: See the table below.

Table 2 E5500 SANtricity maximums

E2700
The E2700 is the new entry system featuring 12G SAS host connections, and amazing ease of use and
operations using Dynamic Disk Pools. No longer do you have to be a storage RAID expert, with Dynamic
Disk Pools you basically just use your storage, it takes care of management. Perfect for the IT warrior
who has way too much to worry about as well as the reseller wanting to ensure a successful deployment.

E2700 Questions
Is the E2700 the small system?
Answer: The E2700 is an entry system targeted at the SMB market and workloads. All E-Series
controllers (E2600, E2700, E5400, E5500) can go into any of the three disk shelves 2U/12-drive
(DE1600), 2U/24-drive (DE5600), or 4U/60-drive (DE6600). So think performance levels and not physical
size.

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E-Series FAQ

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How many drives does the E2700 scale to?


Answer: The E2700 (and E2600) support up to 192 drives. The actual scaling limit is 16 shelves, or the
number of drive SLOTS, which ever comes first. So you cant have shelves with more drive slots than
the limit or the drive addressing doesnt work. This can result in less than the maximum drive slot count
for some shelf configurations. The 60-drive shelf can only scale to180 drives as an example, 60 drives /
shelf * 3 shelves) but you can mix and match shelves to get to the maximum drive count.
Is the E2700 qualified on V-Series?
Answer: The E2700 qualification is targeted for May 2014. Check with the V-Series IMT or Product
Management for the latest details.
Is the E2700 available in standalone simplex configurations? (May 14)
Answer: Yes for small, very price sensitive applications, and then only on the 2U DE1600 (12-drive) and
DE5600 (24-drive) shelves. Note that on any system of size, the drives make up the majority of the price,
so going to standalone-simplex will not change your customers price significantly except in very small
configurations.
Do I have to file a PVR for the E2700?
Answer: Generally speaking no. The E2700 has been priced at a velocity pricing with the idea being that
systems can be sold quickly without excessive paperwork or approvals. Of course if the configuration is
not on the IMT, then just like a normal exception process, a PVR would be required.
How do you connect with the E2700?
Answer: The E2700 supports 12Gb/s SAS, 10Gb/s iSCSI and 16Gb/s Fibre Channel
How fast is the 12Gb/s SAS? (No this is not a trick question.)
Answer: All E-Series SAS is quad-lane SAS. Meaning that for nominal data rates you need to multiple
the rate by four (4x). That makes the 12Gb/s SAS more like 48Gb/s. Additionally, SAS is a very storage
efficient protocol without network overhead, and it is direct attached so there is no network latency. This
results in very high transfer and low latency rates. Of course there are a limited number of hosts you can
connect to this way verses using a network protocol where you can fan out through a switch to many
more. But for small numbers of hosts, consider SAS.
What are the specifications for the E2700 and SANtricity 11.0?
Answer: See the table below.

E2700 Array

Snapshots

Mirrors

Drives

192

Legacy Snapshots/Volume

Partitions

128

Volumes

512

Disk Pools/Array
Thin Volumes/Array
SSD Cache Capacity/Array

5TB

Snapshot Volumes/Array

256

Volumes/Consistency Group

32

Snapshot Groups/Array

256

Consistency Groups/Array

16

Snapshots/Snapshot Group

32

Shelves (system & expansion)

16

Snapshot Groups/Volume

25

E-Series FAQ

NA

Legacy Mirrors/Array

162

Legacy Snapshots/Array

NA

Mirrors/Array

32

Snapshots/Volume

128

Mirrors/Volume

20

Snapshots/Array

512

Mirrors/Async Mirror Group

32

512

Snapshot Volumes/Snapshot

Async Mirror Groups/Array

NetApp and NetApp Partner Use Only

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E-Series FAQ

NetApp and NetApp Partner Use Only

Pricing
With the December Quote Tool release, there are three (3) major changes:
1. Simplification of the selling motion by including all the Premium feature keys with the
base unit with the exception for Encryption which we need to keep separate in order to
be able to comply with country restrictions.
2. The E-Series entry products (E2600 and E2700) will move to a Velocity pricing model,
with lower list prices, and limited discounting in order to streamline the sales process
3. For E-Series IMT approved configurations, the E2700 and E5500 will not require a PVR.
For non-IMT listed configurations, a PVR will be required, just as it is today.

E-Series Pricing Questions


What are we doing?
Answer: We are transitioning our entry E-Series platforms at point of sale to Velocity Pricing from the
Value Pricing model. Velocity pricing will reduce the list price and bring our discounting into a more
moderate range to support the entry storage market expectations. Going forward all of our E-Series entry
products will be priced based on the Velocity model.
This change does not affect Add-On or Add parts.
Why are we not including Add-On or Add parts?
Answer: Historically we have seen limited demand for entry Add-On purchases and Add parts. Customers
tend to buy the bulk of their purchases at the original point of sale. In addition, with the modularity of the
E-Series product line, and the use of common parts across multiple platforms and market segments we
determined it would be most efficient & cost effective to continue to offer a consolidated list of parts
across all of the E-Series platforms.

Why are we doing this?


Answer: Over the past few years E-Series has been focused on Mid-Range platforms and the Value
pricing model aligned with the target market and workloads. As we expand our portfolio to bring focus to
the entry market a new pricing model is needed to compete with entry market competition. Based on
market feedback the discounts being applied to the entry system list prices have risen significantly and
we have received market feedback that indicates our pricing does not align with industry practices. A high
discount negatively impacts how our customers perceive the E-Series brand and makes our products
appear to be over priced relative to the competition. The pricing model change is designed to improve the
competitiveness of our pricing and to accelerate the initial sales process by reducing the levels of
approval required to meet market value requirements.

When will this happen?


Answer: The implementation of this new pricing is expected to be implemented for all new entry
quotations starting November 11th 2013.

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E-Series FAQ

NetApp and NetApp Partner Use Only

What products are included in each of the pricing models after November 11th 2013?

Answer:

E-Series Pricing Models

Value
Pricing Model
E5400
E5500
E-Mid Range
EF-Series

List Price

Mid

Low

Velocity
Pricing Model
E2600
E-Entry

Low

Mid
Discount Level
NetApp Confidential and Proprietary -Limited Use

What is the expected impact on pricing?


Answer: The E-Series products have been priced to effectively compete with HP MSA, IBM V3700, and
VNX(e) 3000/5100 products at MSRP. These products historically offer lower list prices and lower
discounts to arrive at market value. The movement of the E-Series entry products to the Velocity model
from the Value model is not intended to change the net pricing but rather to accelerate the sales cycle by
properly showing the value of the E-Series products relative to the competition and by reducing the
approval levels required to achieve market pricing.
Below are some examples for illustrative purposes only that demonstrate the different pricing models.

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E-Series FAQ

NetApp and NetApp Partner Use Only

Value

Velocity

Product
Discount Categories
List
Discount
Net Price

L,M,N
$41
60%
$16

D,K
$22
15%
$19

Support
Discount Category
List Price
Discount
Net Price

T
$12
30%
$9

S
$7
5%
$6

Total Deal Net Price


Deal Discount

$25
53%

$25
13%

Table 3 Pricing Model examples

Will This Share Shift Revenue from FAS2xxx line?


Answer: The E-Series entry platforms are targeted at a separate set of competitors and workload versus
the FAS2xxx product lines. As such we do not expect Share shift between the two product lines.

Refer to the Interoperability Matrix Tool (IMT) on the NetApp Support site to validate that the exact product
and feature versions described in this document are supported for your specific environment. The NetApp
IMT defines the product components and versions that can be used to construct configurations that are
supported by NetApp. Specific results depend on each customer's installation in accordance with published
specifications.
NetApp provides no representations or warranties regarding the accuracy, reliability, or serviceability of any
information or recommendations provided in this publication, or with respect to any results that may be
obtained by the use of the information or observance of any recommendations provided herein. The
information in this document is distributed AS IS, and the use of this information or the implementation of
any recommendations or techniques herein is a customers responsibility and depends on the customers
ability to evaluate and integrate them into the customers operational environment. This document and
the information contained herein may be used solely in connection with the NetApp products discussed
in this document.

29

E-Series FAQ

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