KEY PERFORMANCE INDICATORS FOR SPORTS& TOURISM DEPARTMENT

S#

Key Performance Indicators

UoM

Range

General Indicators
1 Departments vision, strategy, objectives Yes/No
spelled out
2 Number of policy initiatives under taken 6 month CrossDepartmental
on a six monthly basis
Averages
3 Preparation of budget in line with the
Yes/No
OBB (Out Based Budget)
4 Average time taken for disposal of
Days
summaries
5 No of cases pending for over a week

6 Time taken in disposal of cases

7 Number of new projects launched on a

six monthly basis
8 Percentage of Utilization of ADP
funds/Non ADP Dev. Scheme
Complaint Redressal System
9 Complaints redressal system in place
10 Number of appeals/grievances
redressed as percentage of appeals
received
11 File tracking system in place

Score

Yes
No
Above Average
Average
Below Average
Yes
No
1-3
4-5
5-Above
No of cases pending 1-3
for a week
4-5
5-Above
Days
1-3
4-5
6-Above
6 month CrossAbove Average
Departmental
Average
Averages
Below Average
%age
100%-80%
80%-50%
50%-below

10
0
10
8
4
10
0
10
8
4
10
8
4
10
8
4
10
8
4
10
8
4

Yes/ No

10
0
10
8
4
10
0

% per month

Yes/ No

Yes
No
100%-80%
80%-50%
50%-below
Yes
No

KEY PERFORMANCE INDICATORS FOR SPORTS& TOURISM DEPARTMENT

S#

Key Performance Indicators

UoM

A. E-Governance
12 Website launched

Yes / No

13 Whether website is interactive

Yes/ No

14 Frequency of website updating

Time

15 Complaints redressed as percentage of

complaints registered

% per month

16 Email account for officers created and

used
Reforms Initiatives
17 Whether working group constituted

Yes / No

18 Meetings of Working Groups held

No (monthly)

19 Number of reforms implemented as a

percentage of reform initiatives

Yes / No

20 Number of meetings held on introducing No (Monthly)

Reforms in the departments
21 Number of visits to the
No (Monthly)
districts/monitoring sites by concerned
personnel
Citizens Feedback Model (CFM)
22 System for citizen feedback inplace
Yes / No
23 Number of customers approached

*Right to Public Services Law (RTS)

24 Number of times services provided
within stipulated time as a percentage
of number of appeals filled
25 Number of requests pending as a
percentage of number of appeals filed

No (Weekly)

%age

%age

Range

Score

Yes
No
Yes
No
Weekly
Fortnightly
Monthly
100%-80%
80%-50%
50%-below
Yes
No

10
0
10
0
10
8
4
10
8
4
10
0

Yes
No
4 & Above
3-1
0
100%-80%
80%-50%
50%-Below
5-6
3-4
1-2
5-6
3-4
1-2

10
0
10
5
0
10
8
4
10
8
4
10
8
4

Yes
No
100 & Above
100-50
50-Below

10
0
10
8
4

100-80
80-50
50-Below
100-80
80-1
0

10
8
4
-10
-8
0

KEY PERFORMANCE INDICATORS FOR SPORTS& TOURISM DEPARTMENT

S#

Key Performance Indicators

*Right to Information Law (RTI)
26 Number of times requests honored
within stipulated time as a percentage
of number of requests filed

UoM

Range

Score

%age

100-80
80-50
50-Below

10
8
4

%age

100-80
80-1
0

-10
-8
0

*Public image
28 Number of press briefing
arranged/handouts

Frequency

29 Number of consultative session held

Frequency

Weekly
Fortnightly
Monthly
Weekly
Fortnightly
Monthly

10
8
4
10
8
4

27 Number of requests pending as a

percentage of requests referred

Maximum Score
Minimum Score

270
48

31/10/14

10

8
10

4
10
10

10

31/10/14

10
10
10

10

10

10
10

10

10

10

31/10/14

KEY PERFORMANCE INDICATORS FOR SPORTS & TOURISM ADVISOR

S#

Key Performance Indicators

UoM

1 No of Assembly sessions attended

%age

2 Amount of time participated in

Assembly business

%age

3 No of questions responded in the

Assembly

%age

4 No of Cabinet meetings attended

%age

5 Average time taken to dispose of

Summaries Processed/ Disposed of

No of days

6 Frequency of review meetings held

Frequency

7 Frequency of press briefing/ media

interactions

Frequency

8 Reforms initiatives undertaken and

implemented

Nos

9 Performance management system

introduced in the department

Yes /No

10 Numbers of Working Group

meetings held

Nos
(Monthly)

Range
100-80
80-50
50-below
100-80
80-50
50-below
100-80
80-50
50-below
100-80
80-50
50-below
2
7
07-Above
Weekly
Fortnightly
Monthly
Weekly
Fortnightly
Monthly
4 & Above
3-1
0
Yes
No
2 or more
1
0

Maximum Score
Minimum Score

Score
10
8
4
10
8
4
10
8
4
10
8
4
10
8
4
10
8
4
10
8
4
10
8
0
10
0
10
5
0

100
28

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8
10

8
10

10