A Guide to the new ISO/IEC 20000-1

The differences between the 2005 and the 2011 editions

Lynda Cooper
http://shop.bsigroup.com/ISO20000DifferencesGuide

The new edition of ISO/IEC 20000-1 is substantially changed from the

original edition published in 2005.
The changes
will impact any organizations which are already certified
Designing for the future

to this standard, and those who are working towards certification.

www.shop.bsigroup.com/ecodesign
Eco-design standards
Itfrom
will alsoBSI
impact those who
use the standard as guidance as well
as auditors, trainers and consultants who use the standard for their
customers.
This
Meet demand for responsible products

book will explain why the

changes
have been
made,
what
For more
information
contact
us:
the changes are and how to move to the latest edition. It will
The product lifecycle doesn't end when thealso
goods
leave the
the shelf.
Tel standard
+44 (0)20 8996
9001 standards.
cover
relationship of the
to other
Products can hang around for a long time, even after their useful life
Fax +44 (0)20 8996 7001
cservices@bsigroup.com
ISBN 978 0 580 72850 1 Format: A4Email:
paperback
Extent: 120pp
www.bsigroup.com
Eco-design means thinking about the full
life
cycle
from
the
design
List price: 36.00 BSI order reference: BIP 0124
Download
chapter
one
for
stage,
and standards
can
help.
For more details see http://shop.bsigroup.com/ISO20000DifferencesGuide
free at:
http://shop.bsigroup.com/
Business benefits:
ISO20000DifferencesGuide
Improved
organizational profile/brand perception

is over.

Legislative complicance
Reduction in resource usage/wastage
Cost savings.

Other ITSM books new for this year

IT Service Management for Small IT Teams

Eco-design
by Adam Poppleton and KenHolmes
Using ISO/IEC 20000 as a guide, this book will direct the

BS EN 62430:2009
Environmentally conscious design
reader in a concise way as to the important areas of the
for electrical and
electronic
products
standard
from which
an SME/Small IT unit will gain most
benefit. It will provide a straightforward, easy to follow
route map toconscious
gaining a wide
and(ECD)
thin approach
The goal of environmentally
design
is the to ITSM,
making
the most of limited
resources,
so that its benefits are
reduction of adverse
environmental
impacts
of a product
effective inits
a short
timeframe.
The
ITIL volumes and conscious
other guidance,
as well as
throughout
entire
life cycle.
Environmentally
design
the standard are quite lengthy to read, whereas this book aims to be a short
is not a separate design activity; rather, it is an integral part of
to read and quick to implement guide. The text will be supported by examples
theand
existing
design
process.
vignettes
of real
world problems and scenarios, to support the user.

978 0 580
74254 requirements
5 Format: and
A5 paperback
toExtent:
130pp
procedures
integrate
BS ISBN
EN 62430
specifies
environmental
aspects
into
the
design
and
development
List price: 35.00 BSI order reference BIP 0129
processes of electrical and electronic products.
For more details see http://shop.bsigroup.com/ISO20000SmallTeams

BS EN 62430 is intended
for useto
byISO/IEC
all those20000
who design
Introduction
series:or
develop electrical IT
and
electronic
products.
This
includes
all parties
Service Management
in the supply chain,
of organization
type, Lacy
size, location
byregardless
Jenny Dugmore
and Shirley
and complexity. The book forms the definitive guide to the second edition

of ISO/IEC 20000-1. It provides easily understood advice on

what the requirements mean, how to do it and what
evidence will32
be required,
A4 Loose-leaf/PDF
pages and will predominantly explain

Published

Price 120, Member price 60

Order online: http://shop.bsigroup.com/bsen62430

raising standards worldwideTM

and expand on Part 1 of the standard. Thebook includes aroad map to the
second edition and how it fits in the bigger picture for best practices.
ISBNWaste
978 0 580
72846 4
Format:
A5 paperback
Extent: 216pp
The
Electrical
and
Electronic
Equipment
Directive.
Requirements
and
implementation
List price: 48.00 BSI order reference BIP 0125
For more details see http://shop.bsigroup.com/ISO20000Introduction

If you manufacture, brand, import, sell, store, treat or dismantle

electrical or electronic products within the European Union (EU),
A Managers Guide to Service Management 6/e
the Waste Electrical and Electronic Equipment (WEEE) Directive
by Jenny Dugmore and Shirley Lacy
will affect you. The WEEE Directive came into force in the UK on
is intended to meet
the need for a generic,
1 January 2007.This
It isbook
a comprehensive
and wide-ranging
piece of
broadly
based bookmistakenly
on service management.
It provides
believe is either
not
legislation that many
companies
a basic introduction on how service management best
applicable to, or does not affect them.

practices and standards can help a service provider to deliver

services that add value for customers at the right cost and
This handbook isrisk.
a guide
to theservice
WEEEmanagement
Directive for
It describes
concepts and the
manufacturers,
importers
and
exporters
electrical
broader service management landscape. Theof
aim
of this 6thand
edition is to
electronic
equipment.
substantially
re-focus the 5th edition to give a broader based picture of the
most important service management best practices, how they relate and
how they can (or cannot) be used together.

Published

ISBN 978 0 580 72845 7 Format: A5 paperback Extent: 150pp

Subscription - A4 Binder BSI order reference: BIP 2117

List price: 48.00 BSI order reference BIP 0005
Price
225

For more details see http://shop.bsigroup.com/ISO20000Managersguide

Order online: http://shop.bsigroup.com/bip2117

BSI Standards
Information technology service
managementstandards
BS ISO/IEC 20000-1:2011 Information technology. Service
management. Specification
ISO 20000-1 is the specification for Service Management. This
provides requirements for IT service management and is relevant to
those responsible for initiating, implementing or maintaining IT service
management in their organization. Organizations can have their IT
service management systems independently certified as conforming to
the requirements of ISO/IEC 20000-1:2011.
Format: A4 Loose-leaf/PDF Extent: 40 pages
Price 100 Member Price 50
ISBN 978 0 580 63607 3

BS ISO/IEC 20000-2:2005 Information technology. Service

management. Code of practice

Designing for the future

Eco-design standards from BSI

BS ISO/IEC 20000-2 represents an industry consensus on guidance to

auditors, and offers assistance to service providers planning service
improvements or to be audited against BS ISO/IEC 20000-1.
Format: A4 Loose-leaf/PDF Extent: 42 pages
Price 100, Member Price 50
ISBN demand
978 0 580 for
47530
1
Meet
responsible
products

BS ISO/IEC 27004:2009 Information technology. Security

techniques. Information security management. Measurement
BS ISO/IEC 27004 is the standard that provides guidance on the
development and use of measures and measurement in order to
assess the effectiveness of an implemented information security
management system (ISMS) and controls or groups of controls, as
specified in BS ISO/IEC 27001. This would include policy, information
security risk management, control objectives, controls, processes
and procedures, and support the process of its revision, helping to
determine whether any of the ISMS processes or controls need to be
changed or improved
Format: A4 Loose-leaf/PDF Extent: 68 pages
Price 100, Member Price 50
ISBN 978 0 580 55456 8

BS ISO/IEC 27005:2008 Information technology. Security

techniques. Information security risk management
This international standard provides guidelines for information security
risk management (ISMS) in an organization, supporting in particular
www.shop.bsigroup.com/ecodesign
the requirements
of ISO/IEC 27001.
Format: A4 Loose-leaf/PDF Extent: 64 pages
Price 90, Member Price 45
ISBN 978 0 580 54513 9

For more information contact us:

BS ISO/IEC 27002:2005 (17799) Information technology.

The
doesn't
end when
the goodsSecurity
leave the shelf. Security techniques.
BSproduct
ISO/IEClifecycle
27031:2011
Information
technology.
Code
of practice
Tel +44 (0)20
8996
9001 for information
Products
can hang
aroundfor
forinformation
a long time,and
even
after their useful life security management
techniques.
Guidelines
communication
Fax +44 (0)20 8996 7001
is over.
technology readiness for business continuity
Recognized and
adopted
by industry professionals worldwide, this
Email:
cservices@bsigroup.com
In most organizations, the processes that deliver products and
universal code of practice provides a complete set of guidelines
Eco-design
means
about
the full life cycle
from the
design and principleswww.bsigroup.com
services depend
onthinking
information
and communication
technology
(ICT).
for an effective information security management

stage,
and standards
can help.
Disruption
to ICT can therefore
be a huge risk and can damage your
organizations ability to operate, and undermine its reputation. The
Business
benefits:
consequences
of a disruptive incident vary and can be farreaching,
Improved
organizational
profile/brand
and might not
be immediately
obvious at theperception
time.

Legislative complicance
Format: A4 Loose-leaf/PDF
Extent: 50 pages
Reduction
in resource usage/wastage
Cost
Price savings.
90, Member price 45

system (ISMS) and information security policy. This standard takes

into account changes in technology, working practices and security
techniques which will enable organizations to develop, implement
and measure effective security management practice. BS ISO/IEC
27002:2005 (17799) supersedes BS 7799-1:2000.
Format: A4 Loose-leaf/PDF Extent: 50 pages
Price 110, Member Price 55

ISBN 978 0 580 59426 7

Eco-design

ISBN 0 580 59729 9

Information security standards

BSBS
ENISO/IEC
62430:2009
Environmentally
conscious Security
design
27003:2010
Information technology.
fortechniques.
electrical and
electronic
products
Information security management system
implementation guidance
TheBSgoal
of environmentally
conscious
the for
ISO/IEC
27003:2010 focuses
on thedesign
critical (ECD)
aspectsisneeded
reduction
of design
adverse
environmental
impacts
of a productSecurity
successful
and
implementation
of an Information
throughout
its entire
cycle.inEnvironmentally
design It
Management
Systemlife
(ISMS)
accordance with conscious
ISO/IEC 27001:2005.
describes
the process
ISMS specification
design from
is not
a separate
designofactivity;
rather, it isand
an integral
partinception
of
the production
of implementation plans. It describes the process
thetoexisting
design process.
of obtaining management approval to implement an ISMS, defines a
project to implement an ISMS (referred to in ISO/IEC 27003:2010 as
and procedures
to integrate
BS the
EN ISMS
62430
specifies
project),
andrequirements
provides guidance
on how to plan
the ISMS
environmental
aspects
into
the
design
and
development
project, resulting in a final ISMS project implementation plan.

processes of electrical and electronic products.

Format: A4 Loose-leaf/PDF Extent: 80 pages

BS Price
EN 62430
intendedPrice
for use
100,isMember
50by all those who design or
develop
electrical
and
electronic
ISBN 978 0 580 580 55344 8 products. This includes all parties
in the supply chain, regardless of organization type, size, location
and complexity.

BSI Training

The Waste Electrical and Electronic Equipment

Directive. Requirements and implementation
BSI offers a range of training course to suit IT professionals and others

If you
manufacture,
brand, import,
store, treat or dismantle
wishing
to use management
systemsell,
standards.
electrical or electronic products within the European Union (EU),
can Electrical
choose from
or public
courses
to design
the right
theYou
Waste
andin-house
Electronic
Equipment
(WEEE)
Directive
for your
willpackage
affect you.
The business.
WEEE Directive came into force in the UK on
1 January
2007.
It is a comprehensive and wide-ranging
piece of
Please visit
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for more information
and booking.
legislation
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This handbook is a guide to the WEEE Directive for
manufacturers, importers and exporters of electrical and
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Published

Subscription
- A4please
Binder contact:
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For further information or to place
an order,

Published

Price 225

BSI Customer Services, BSI, 389 Chiswick High Road, London W4 4AL

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A4 Loose-leaf/PDF
32 pages
Email: orders@bsigroup.com Tel: +44(0)20 8996 9001 Fax: +44 (0)20 8996 7001 http://shop.bsigroup.com
Price 120, Member price 60
Order online: http://shop.bsigroup.com/bsen62430

raising standards worldwideTM