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Service Features:
Instant Real Time Money Transfer to all Banks using IFSC Code and Account
Number
No Requirement of registration of beneficiary or beneficiary details
Beneficiary registration option also available for frequent customers
Rs 10,000 money transfer per customer to any bank account per month with
no KYC documentation
Rs 25,000 money transfer per customer to any bank account per month with
Full KYC documentation
No need to sign with any bank as Business Correspondent
Direct connectivity to NPCI and best success rate
Easy wallet top-up using the VLE wallet.
Earning Potential for VLEs during Wallet Top-up.
Remittance can be done from apna.csc.gov.in.
Step 1: VLE would log in to apna.csc.gov.in with his OMT ID and password.
Step 2: In Detailed Services the VLE would get an option of Money Transfer Service
Wallet Creation:
Wallet Creation(Cont.):
Wallet Creation(Cont.):
Wallet Creation(Cont.):
Step 4: The customer would receive a confirmation message, that the wallet has been
created. VLE would also be shown a message that the wallet has been created
successfully.
If the customer wants to upgrade his wallet to full KYC, the VLE would need to verify the original
documents(ID and Addess Proof List of documents are given on the next slide) and send the hard
copy to Oxigen for processing.
1.
2.
3.
4.
5.
Any one of the following Documents for both ID and Address Proof:
Passport
Voter's ID Card
Aadhaar Card
Alternatively
Any one of the following Documents for ID Proof:
PAN Card
Along With
Any one of the following Documents for Address Proof:
Bank Statement or Credit Card, or a statement issued by any Financial Institution or intermediary under the scope of Prevention of
Money Laundering Act provided the account is live and the statement is not more than 3 month old
Copy of any Utility bill eg: Electricity bill/Telephone bill/Mobile Telephone bill showing residential address(not more than 3 months
old)
Any document or communication issued by any authority of Central Government, State Government or local bodies showing
residential address.
Letter issued by an employer(reputed MNCs, Large Corporates, Government Institutions as per pre-approved list)
Step 2: The topup would be done instantly and the VLE can handover the
receipt to the customer.
Money Transfer:
Money Transfer:
All Money Transfers (wallet to wallet, wallet to bank) would be free and exact
amount would be debited from wallet and transferred to other wallet or bank
account. This means that amount on customer wallet is as good as cash amount.
Money Transfer:
Step 1: VLE would be shown a screen where there would be four options:Wallet to Wallet
Wallet to Bank using MMID and Mobile Number
Wallet to Bank using Account Number
Manage beneficiaries
Step 2: VLE would be shown a screen where he would be asked to enter
customers username and password.
Step 1: VLE would ask the customer to login with his credentials.
Step 2: VLE would be shown a screen where he would be asked to enter the
beneficiarys bank and account number and amount. VLE might have to enter the
beneficiary banks IFSC code if the bank selected is not among the banks which
have a single IFSC code.
Step 1: VLE would ask the customer to login with his credentials.
Step 2: VLE would be shown a screen where he would be asked to enter the
beneficiarys mobile number and amount.
Step 1: VLE would ask the customer to login with his credentials.
Step 2: VLE would be shown a screen where he would be asked to enter the
beneficiarys MMID and Mobile Number and amount.
Step 3: An OTP would be sent to the customer mobile.
Step 4: VLE would be asked to confirm beneficiarys MMID and Mobile number,
amount and enter the OTP received by the customer.
Manage beneficiaries:
VLE may register frequent beneficiaries for customers to ease the money transfer
process.
Step 1: VLE would ask the customer to login with his credentials.
Step 2: He would get an option to either register new beneficiary or see the list of
beneficiaries
Step 3: VLE would select the mode of transfer and enter his credentials again.
Step 4: VLE would enter the beneficiary details and click on register.
Manage beneficiaries(Cont.):
Step 5: On selecting Registered Receivers on the top left of the screen the VLE
would be able to view all the registered beneficiaries of the customer. He would
just click on transfer and enter the amount the transaction would be completed
Limits
CUSTOMER CARE:
Please find below the types of complaints and their SLAs for the same:-
1.
2.
SLA
Thank You