Harsha Vardhanan.

Mobile:+919894058007

Email: harsha.vardhanan0@gmail.com
Vardhanan.harsha@yahoo.com
Designation : Business operation Associate
Key Qualifications:
Over all Handling business processes related activities 2.7 years of experience of business with
knowledge in Product Managing activities & providing end to end support by delivering the managing the
orders and to ensure the goods delivered on time to End customer.

Personal Qualities:
Industrious, Quick learner, Punctual and Resourceful with excellent verbal & written communication
skills and a strong team player with positive attitude and open minded.

Job Roles & Responsibilities :

Over all Handling orders & followup
Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on
daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., Procurement ,order
status, shipping the materials, returns, and deliveries, invoicing, returns, and financial post-sales programs).
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics)
as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team
members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to
improve day-to-day activities.
Represents team as a subject matter expert on internal processes to other functions and organizations.
Handles customers with moderately complex issues, including some "top-tier" customers (customers with
strategic importance and complex relationships).
Communicates with both internal and external customers at the individual contributor and management
levels.
Analyze all issues of internal and external clients and provide effective resolutions for same.
Manage everyday work activities and informed supervisor appropriately.
Handling core process of entire Value Order activities for APJ countries.
Maintaining good relations with our customers and suppliers.
Arrange freight for import of the shipment & process customs clearance documents.

 Perform quality check assessment (PO copy,Legal Quotes,End customer PO ) on all processes of various
associates.
Ensure that the delivery of products is made to End-user as per the Customer inline requirements.
Ensure the Critical Orders are addressed and worked on Priority.
Ensuring all the orders are completed within given time frame.
Coordinate with team members and ensure achievement of all team objectives and goals.
Coordinating with Finance team, Suppliers & Stakeholders to resolve any mismatch and ensure payment is
made on time to the supplier.
Handing CAPA session for the team on weekly and monthly basis.
Responsible to update the process documentation on a periodic manner.
Follow up on all inquiries.
Coordinate with the partners & direct customers
Assist sales team by focusing on managing schedules and following up on sales quotations.
Monitor all vendor performance and evaluate all orders and provide all required approvals.
Manages order modifications, obtains necessary price approvals and generates PO and supporting
documentation required for all orders

Education :
Master in Business Administration(MBA)HR 2007 2009-64%
G.R.Damodaran college of science
Bachelor of Corporate Secretary ship(BCS) 2003 2006-54%
Hindusthan College of Arts & Science
12th T.A.Ramalingam chettiar Higher secondary school -53%
10TH Devanga Higher secondary school -58%

Hewlett-Packard India Global Pvt.Ltd - Dec -2010 Jul- 2013 (2.7years)

Functional Area

-Global E-Business Services

Handled Skills:
Job Function : Materials/Logistics/Supply Chain Mgmt/Procurement/Order Management,sourcing
& fulfillment .

Professional Exprience :
Organization
Hewlett Packard

Location
Chennai

From
Dec, 2010

To
Jul,2013

Support operations of Product managing activities Operations/Customer Service/ Back end Support to
customers.

Skills:
Experience using SAP /ERP for order process and order management
Able to handle Partners /individual customers.
Microsoft office experience and knowledge using a ERP database adding: customer master information,
booking orders and releasing orders for invoicing and shipment
Possess good Interpersonal Skills, self-motivated, team-working attitude, organizes fun activities,
takes initiatives and very proactive in solving problems and providing best solutions.
Intermediate understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of sales operations.
Developing knowledge of local legal compliance issues.
Demonstrated teamwork and collaboration skills.
Ability to structure and apply developed organizational skills to manage daily operational issues.

Computer Skills: MS Office.

Tool: SAP R3 (Sales & Distribution module)

Achievements:

Received Best Performance Award for October-2011

Strengths

High efficiency level to work with a team and also independently

Always eager to learn new concepts.
Good team player.
Ability to work under pressure.
Knowledge of business processes
Ability to have a business oriented vision
Pay high attention to detail in all work.
Quality, on time delivery of agreed deliverables.
Contribute to the company knowledge base and process improvements
Assists in enforcement of project deadlines and schedules.
Consistently delivers highquality services to our clients.
Takes input from supervisor and appropriately and accurately applies comments/feedback.
Assists in the facilitation of team and client meetings.
Delivers informative, wellorganized presentations.

Academic Projects Undertaken:

Customer preference towards new product development - JAGANATATH textiles company ltd,
Coimbatore.
Training program of various aspects of an organization - EXCEL COTSPIN, Sathyamangalam.
Survey on quick service outlets - ROOTS auto products pvt ltd, Coimbatore

Personal Information:

Fathers Name - Mr. Gopalakrishnanshanthi.G

Address
- 16, Abirami nagar sungam by pass road Coimbatore-641045
Mothers Name - Mrs. ShanthiGopalakrishnan.G
Gender
- Male
Nationality
- Indian
Marital Status
- Single
Languages Known - English, Tamil.
Date of Birth
- 24.01.1986
Passport
- H2952743
Pan number
- ADGPH7412N

Declaration:

I hereby declare that the above information and particulars are true to the best of my knowledge
Thank you
Date
:
HarshaVardhanan.G

Yours Sincerely,

Station :Chennai