RAJESH TIWARI

14A, Ghitorani, New Delhi

Contact: 9711745622, 9971511491;
Email: rajesh_tiwari277@yahoo.com
IT INFRASTRUCTURE
MCITP& ITIL Certified Professional with 6.0 years of extensive experience in IT Infrastructure
Management, Data;Centre Operations, Service desk, Technical support & System Administration.
Thorough professional with knowledge of ITIL best practices and methodologies.
Core Competencies
Customer Support / Application Support Service Desk Management Infrastructure Planning / Support
Issue Resolution / Escalation Technology Operations Codesk
TECHNICAL CREDENTIALS
Servers: DNS, DHCP, Active Directory, Pint Server, & File Server
Remote Tool: MSTSC, NETMEETING, NET SUPPORT, VNC& WEBEX.
Mailing Software: Lotus Notes, Microsoft Outlook
Client Side Applications: Sap, Citrix, SQL, Lotus Notes, Score&Finacle.
Operating System: MS-DOS, Windows 98 / 2000 / XP, Windows Sever 2003& Win Server 2008.
Call Login Tool: Magnify gold, Codesk,Sommit, Remedy and IMS(Infrastructure Management Services)
PROFESSIONAL EXPERIENCE
Corbus India Pvt. Ltd.
SINCE JAN13 to TILL NOW
Sr. System Administrator
Installation & Troubleshooting of Windows 7, Win XP, Server 2003 & Server 2008.
Creating Active directory users, unlock, reset, disable the user account in Active directory
Creating user & distribution list in Exchange server.
Assigning the GPO to the templates.
Troubleshooting of Active Directory, DNS, DHCP, WSUS, WDS, and DFS.
Creating .VHD images on Hyper-V.
Working knowledge of VMware.
Deploying WDS server and troubleshooting.
Sharing the calls report with manager and discuss for all the pending calls status.
Managing the Hardware & Softwares Inventory.
Troubleshooting & Installation of network and PC operating systems, VOIP, Wireless, etc
Design and perform Daily Server Check list and system backup procedures.
Preparing report in excel format for all the incident tickets.

CMS INFO SYSTEMS PVT LTD SINCE

Sr.FMS Engineer
Client: RBS (The Royal Bank of Scotland), Gurgaon

SEPT10 to FEB12

Installing and configuring the Win7 &WinXP and Windows server 2008 R2.
Creating user in Active Directory.
To maintain the inventory report for all the assets in the software and excel too.
Studying &analyzing system; mapping requirements, systems design integration & implementation in
coordination with Client.
On call and remote support through net support and remote assistance.
Looked after maintenance of machines that are used for client network
Troubleshooting for Laptop, Laptop and log the call in Dell and HP.
Blackberry configure device, Backup & Restoration data, Installing Language.
Lotus Notes Up gradation from 7.0 to 8.5.3 configuration and troubleshooting.
Printer configuration for Local & Network.
Configuring & troubleshooting Score, Finacle, Lotus Notes, and Microsoft Outlook, Windows OS (XP
Professional & win7).
Creating Users, unlock\reset the password of users in active directory.
Expertise at providing quality customer services and resolving customer queries and complaints,
targeting customer care, satisfaction and retention and track record of consistently achieving sales and
targets.

PROGRESSIVE INFOTECH PVT LTDDEC08-Aug09

Desktop Support Engineer
Client: EXL services India (P) ltd, Noida

To meets the SLAs for different level of users within TATs.

To configure & Troubleshooting of Wifi, Dialup Connection, Network Printer, Internet, and Antivirus
(Forefront, Symantec).
Troubleshooting of Hardware, Operating System and Network Related issues.
Installation and trouble shooting of Desktop PCs and Note Books in Windows 2000, Windows XP
platforms
Troubleshooting with application & Software as: - Oracle, Sap, Sambandh, Sakshat, BBS, Duplicate
Bill etc.
Antivirus protection using Trend Micro.
Configuration & Troubleshooting of MS-Outlook, VPN, CITRIX as well as SAP
Working on Win Vista, XP & 2003 platform
Software support for HP.

VIPLAV COMMUNICATION PVT. LTD

HW & Networking Engineer.
Client: Hughes Communication (I) P Ltd

APR06-DEC08

CARRIER GAP

10 month from March12 to Dec 13 between CMS Infosystems&Corbus India Pvt. Ltd. As I
engaged in Technical Courses.
2 year educational gap between 12th (Intermediate) and BA (Graduation) due to in Business
engaged.

ACHIEVEMENTS
Appreciated by CMS Info systems for IIM-CAT Project.
Awarded by CMS Info systems
Appreciated by IBM for achieve the SLA target within ETR.

ACADEMIA
MBA (Information Technology),Sikkim Manipal University, 2012
BA, Veer BahadurPurvanchal University, 2006
12th, UP Board, 2003
10th, UP Board, 1999
Diploma in MCSE, A+ & N+
Also did Advance Diploma in Computer Applications

OTHERS

Laptop Maintenance Training- HP

ITIL- CMS Infosystems
Soft Skills Training- CMS Infosystems
Good Command in MS.Excel
Good Typing Speed in English, Hindi and Numeric.

PERSONAL DOSSIER
Date of Birth: 21st Aug 1983;
Languages Known: English, Hindi;
References: Available on request