SPRING-SUMMER 2010

CATALOG of BOOKS
 SPRING-SUMMER 2010
CATALOG of BOOKS

New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Sales Representatives, International Distributors,

and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .43

Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Ordering Information . . . . . . . . . . . . . . . .inside back cover

AMACOM, a division of the American Management Association,

publishes books on business, management, career growth,
current events, science and technology, personal finance,
real estate, and self-help. AMACOM books help readers
enhance their personal and professional growth and reach
into the future to understand emerging trends and cutting-
edge thinking.

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 NEW TITLES

Take charge of your day and get more out of it!

More Time for You

AUGUST 2010 • Time Management
Paperback • 6 x 9 • 256 pages
978-0-8144-1647-1
U.S. $18.95
A Powerful System to Organize Your Work and Get Things Done
Rosemary Tator and Alesia Latson
f you’re overwhelmed and overworked, you don’t need sympathy—you need a
I powerful system for getting more done in less time. More Time for You shows you
how to take advantage of today’s most versatile and effective productivity enhancers
—mobile devices, online tools, and calendar software—to become more organized
and lead a less stressful life. The authors reveal their proven, practical approach for
prioritizing, achieving goals, reducing stress, and increasing your capacity to do
what matters most. The book shows you how to:
Make better, faster decisions based on your priorities • Tame your inbox with
easy and efficient e-mail triage techniques • Set up a calendar management and
reminder system • Handle distractions and interruptions • Lose that nagging
sense you are forgetting something • Maximize the benefits (and minimize the
time sink) of social media
Illustrated with screen shots from Microsoft Outlook®, the authors’ simple tips and
step-by-step process make workplace organization a reality. Their upbeat tone and
get-to-it approach make starting and sticking with the program easier than you’d
ever imagine!
ROSEMARY TATOR (Dover, NH), as Principal Partner of 2beffective™ LLC, helps clients increase
effectiveness while reducing stress. ALESIA LATSON (Sharon, MA) as Principal of the Latson
Leadership Group, helps executives expand their management and leadership effectiveness.

An exciting alternative for those looking for a job —

MARCH 2010 • Business / Consulting
Paperback • 6 x 9 • 272 pages
978-0-8144-1436-1
U.S. $18.95
become your own boss!
An Insider’s Guide to Building a Successful
Consulting Practice
Bruce L. Katcher, Ph.D., with Adam Snyder
hether you’re a beginner just starting up a consulting practice, or a veteran look-
W ing for ways to invigorate your existing business, An Insider’s Guide to Building a
Successful Consulting Practice is an invaluable resource. Featuring real stories from con-
sultants in diverse industries, the book offers simple yet powerful ways to:
Identify a market and narrow your focus • Make a smooth transition from em-
ployee to independent consultant • Sell effectively even if you’ve never sold
before • Establish visibility through speaking, writing, and networking • Build
credibility by leveraging the credibility of others • Set prices based on value • Develop
a marketing strategy and divide your time between marketing and delivering your
services • Keep plenty of work in your pipeline • Adapt and thrive in any market
condition • And much more
Complete with the results of an original survey of 200 successful independent con-
sultants, this handy guide provides the kind of real-life advice you need to build a
thriving business.
BRUCE L. KATCHER, PH.D., (Sharon, MA) is founder and president of The Discovery Consulting
Group. His client list covers a broad range, from Fortune 500 names such as Revlon, Johnson
& Johnson, Alcoa, and Merck to successful smaller companies. He is the author of the award-
winning book 30 Reasons Employees Hate Their Managers (978-0-8144-0915-2).

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What if you could pinpoint your perfect job?

Work Your Strengths

A Scientific Process to Identify Your Skills and Match Them
to the Best Career for You
Chuck Martin, Richard Guare, Ph.D., and Peg Dawson, Ed.D.

E ver feel like you’re in the wrong job, maybe even the wrong
career? You may be right. But before you make another
move, consider this: Your brain is hardwired with a unique
combination of 12 different Executive Skills—the cognitive
strengths that determine how well you will perform in a parti-
cular role. Your strongest and weakest Executive Skills can make
the difference between big-time career success and years of • National print campaign
disappointment and failure.
Work Your Strengths helps you avoid “trial-and-error” career • National radio morning drive-time campaign
moves by matching your strengths to the jobs that call on those
skills specifically. Based on the authors’ two-year study of more • Online campaign
than 2000 top-performers at hundreds of organizations of all
types, from Fortune 500 companies to nonprofits, the book • National syndicated article placement
reveals which strengths correlate with success in different jobs.
Take a one-time, free online profile to determine your unique • Co-op advertising available
strengths and weaknesses and then use that information to
identify your ideal career path.
Not ready for a move yet? Work Your Strengths can also make a
world of difference in the job you’re in now. It can help you
not only focus on the projects best suited for you but also
recognize skills in others and assign tasks accordingly.
So whether you’re planning a jump to the career of your dreams
or just wondering how to make your current job easier and
more rewarding, Work Your Strengths gives you the science and JUNE 2010 • Career
the system to find your success.
CHUCK MARTIN (Madbury, NH) is the Chairman and CEO of NFI Hardcover • 6 1/8 x 9 1/4 • 256 pages
Research, a top management research firm, and a highly sought-
after speaker. RICHARD GUARE, PH.D., (Rye, NH) is a neuropsychologist 978-0-8144-1407-1
and the Director of the Center for Learning and Attention Disorders.
PEG DAWSON, ED.D., (Brentwood, NH) is a psychologist at the Center U.S. $21.95
for Learning and Attention Disorders. Together they are the authors of
Smarts (978-0-8144-0906-0).
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Plan, execute, close. With Red-Hot Selling, yes—it is that easy!

Red-Hot Selling
Power Techniques That Win Even the Toughest Sale
Paul S. Goldner
o matter what, where, and to whom you sell, everything you do fits into one
N of three phases of the sales process: Planning, Execution, and Closing. True
red-hot sellers know exactly what each phase encompasses, and the rest of us can
learn in the time it takes to read this ultra-practical book.
Red-Hot Selling presents a simple, start-to-finish sales process for new sales profes-
sionals and veterans alike that shows how to:
Eliminate the peaks and valleys in your sales cycle • Manage your time for opti-
mum results • Ask your customers and prospects the six most powerful questions
• Find and penetrate the best accounts • Create and deliver dynamic sales presen-
tations and winning proposals • Beat back objections • And much more
Red-Hot Selling also includes the author’s powerful three-tiered planning process,
proprietary tools including the Meeting Management Worksheet™, and the best
closing techniques in the business—plus can’t-miss secrets for distinguishing your
product or service in a competitive market. Selling may be tough, but it’s not compli-
JUNE 2010 • Sales
cated. With this one-of-a-kind guide, you can streamline your job, kick-start your
Paperback • 6 x 9 • 240 pages career, and send your earnings sky-high!
978-0-8144-7353-5
PAUL S. GOLDNER (Katonah, NY) is the Co-Chief Executive Officer of Accent on Results, a
U.S. $17.95
market-leading global sales training organization. He is the author of Red-Hot Cold Call
Selling (978-0-8144-7348-1) and Red-Hot Sales Negotiation (978-0-8144-7354-2).

No company’s sales force should be a revolving door.

The Zero-Turnover Sales Force

MARCH 2010 • Sales Management
Hardcover • 6 1/8 x 91/4 • 256 pages
978-0-8144-1560-3
U.S. $24.95
How to Maximize Revenue by Keeping Your Sales Team Intact
Doug McLeod
here’s no question about it…Sales force turnover can be disastrous to the financial
T health of an organization, whatever its size, whatever its products or services. With
a salesperson’s exit often costing at least 150% of that employee’s annual compen-
sation, a high rate of turnover can translate into millions of dollars lost each year.
The Zero-Turnover Sales Force exposes the outdated Old School management practices
that perpetuate this costly but avoidable problem. This eye-opening book examines
the real reasons for high turnover, explains how it can be avoided, and gives readers
specific strategies for maximizing the effectiveness of their sales force. The book
demonstrates how to combat “the 12 Assassins of Sales Force Stability,” such as cold
calling, straight commission sales compensation, weak recruiting, unfocused
training, fuzzy goals, and unrealistic expectations.
Sparkling with fresh thinking on hiring smarter, appreciating the values of younger
salespeople, retaining top sellers, eliminating wasteful cold calling, and conducting
sales meetings that work, The Zero-Turnover Sales Force is a powerful must-read for
any corporate executive, sales manager, or salesperson who aspires to management.
DOUG MCLEOD (Scottsdale, AZ) has spent more than 30 years in the marketing, sales, and
communications industries. His experience includes all levels of the sales process—from
street-level selling to strategic marketing and sales management to business ownership.

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Capturing the attention of e-minded consumers

who think plain old web ads are SO yesterday.

The On-Demand Brand

10 Rules for Digital Marketing Success
in an Anytime, Everywhere World
Rick Mathieson

C all it the digital generation. The iPhone-toting, Facebook-

hopping, Twitter-tapping, I-want-what-I-want, how-I-want-
it generation. By whatever name, marketers are discovering that
connecting with today’s elusive, ad-resistant consumer means
saying goodbye to “new media,” and hello “now media.”
• National print campaign
Featuring exclusive insights and inspiration from today’s top
marketers—as well as lessons from some of the world’s most • Business radio campaign
successful digital marketing initiatives—this eye-opening book
reveals how readers can deliver the kind of blockbuster experi- • Online campaign
ences that 21st century consumers demand. Spanning social
networking, augmented reality, advergames, virtual worlds, • Co-op advertising available
digital outdoor mobile marketing, and more, this book presents
an inside look at digital strategies being deployed by brands like
Coca-Cola, Burger King, BMW, Axe Deodorant, NBC Universal,
Doritos, and many others.
Revealing ten essential secrets for capitalizing on the right mix
of digital channels and experiences for any brand, this book
reveals how to demand attention…before the audience hits
the snooze button.
RICK MATHIESON (San Francisco, Calif.) is a leading voice on marketing
in the digital age. Harvard Business School’s Working Knowledge
calls him “a strategic marketing expert.” His insights have been
featured in ADWEEK, Advertising Age, Wired, Broadcasting & APRIL 2010 • Marketing
Cable and on MSNBC, CBS Radio and NPR. A regularly featured
speaker at industry events, Mathieson also serves as vice president and Hardcover • 6 1/8 x 9 1/4 • 304 pages
creative director for Creative: Advertising & Interactive Media, and is
the author of Branding Unbound. 978-0-8144-1572-6
U.S. $24.95

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Previously There’s nothing nice about lack of results. This powerful book of
announced exercises helps teams get less “nice” and become more effective.
Nice Teams Finish Last
The Secret to Unleashing Your Team’s Maximum Potential
Brian Cole Miller
on’t rock the boat. Don’t make waves. Don’t offend anyone. There’s a palpable
D feeling that clouds many team meetings and keeps them from being productive:
over-politeness. And while the conflict that naturally exists in most organizations
hasn’t gone away, it manifests itself in passive-aggression, mediocrity, and a molasses-
like inability to get anything done.
Nice Teams Finish Last provides the antidote to this all-too-common tendency, giving
managers, team leaders and members, and facilitators the practical support they
need to battle “the nice trap” and start getting results! The book helps readers en-
courage skills such as constructive criticism, honest communication, and the kind of
conflict that drives innovation and quality without hurting feelings or creating
enemies. From giving clear, sharp feedback, to effectively challenging others, this
book provides the eye-opening tools teams need to achieve very nice results!
BRIAN COLE MILLER (Dublin, OH) is the principal of Working Solutions, Inc., a management
MAY 2010 • Management training and consulting firm whose clients include WellPoint, Ohio State University, and
Paperback • 6 x 9 • 224 pages Nationwide Insurance. He is the author of the bestselling Quick Team-Building Activities
978-0-8144-1393-7 for Busy Managers (978-0-8144-7201-9) as well as Keeping Employees Accountable for
U.S. $17.95 Results (978-0-8144-7320-7), and More Quick Team-Building Activities for Busy
Managers (978-0-8144-7378-8).

When Woodstock meets Facebook at the watercooler.

MAY 2010 • Management
Paperback • 6 x 9 • 256 pages
978-0-8144-1573-3
U.S. $16.95
Generations, Inc.
From Boomers to Linksters —
Managing the Friction Between Generations at Work
Meagan Johnson and Larry Johnson
embers of each generation share special signposts: collective experiences that
M influence our expectations, actions, and mind-sets. They also mold our ideas
about company loyalty, work ethic, and the definition of a job well done. And now
that five different generations are working together simultaneously—from Traditionals
to Generation Y and beyond—it’s even more important to understand where every-
one’s coming from.
Written by two generational experts—who happen to be father and daughter—
Generations, Inc. offers the perspectives of people of different eras, eliciting practical
insights on wrestling with generational issues in the workplace. The book provides Baby
Boomers and Linksters alike with practical techniques for:
Addressing conflicts • Forging alliances with coworkers from other generations •
Getting people with disparate values and idiosyncratic styles to work together • Run-
ning productive meetings in which all participants find value in each others’ ideas
Generations, Inc. provides realistic strategies for all those managers, executives, and
employees seeking to coexist, flourish, and thrive together…at the same time.
MEAGAN JOHNSON (Phoenix, AZ) is a generational expert and professional speaker. LARRY
JOHNSON (Scottsdale, AZ) is a corporate culture expert and professional speaker. Together, as
the Johnson Training Group, their clients include American Express, Harley-Davidson,
Nordstrom, Dairy Queen, and many others.

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“Filled with treasure and big ideas, this book will

help you become exceptional.” – SETH GODIN

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri & Micah Solomon
Foreword by Horst Schulze, President and COO (retired),
The Ritz-Carlton Hotel Company

I n a tight market, your most powerful growth engine—and

your best protection from competitive inroads—is this: put
everything you can into cultivating true customer loyalty. Loyal
customers are less sensitive to price competition, more forgiving
of small glitches, and, ultimately, become “walking billboards”
who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo
Inghilleri and Micah Solomon reveal the secrets of providing on-
line and offline customer service so superior it nearly guarantees • National print campaign
loyalty. Their anticipatory customer service approach was first
developed at The Ritz-Carlton as well as at Solomon’s company • Business radio campaign
Oasis, and has since proven itself in countless companies around
the globe—from luxury giant BVLGARI to value-sensitive auto • Online campaign
parts leader Carquest, and everywhere in between. Now, readers
can take the techniques that minted money for these brands and • Co-op advertising available
apply them directly to their own businesses. As Ken Blanchard
writes, “Leonardo and Micah’s philosophies, rules, and winning
examples of service excellence will make you want to implement
their suggestions immediately in your own organization.”
Filled with detailed, behind-the-scenes examples, the book un-
locks a new level of customer relationship that leaves your com-
petitors in the dust, your customers coming back day after day,
and your bottom line looking better than it ever has before.
LEONARDO INGHILLERI (Roswell, GA) is Executive Vice President and
Managing Partner of West Paces Consulting. A recognized expert on
service, Inghilleri created The Ritz-Carlton Leadership Center and
Learning Institute and has played an instrumental role at The Ritz- APRIL 2010 • Customer Service
Carlton Hotel Company, BVLGARI, and The Walt Disney Company. Hardcover • 6 1/8 x 9 1/4 • 192 pages
MICAH SOLOMON (Philadelphia, PA) is Founder and President of Oasis
Disc Manufacturing, a leader in the entertainment and technology 978-0-8144-1538-2
industries. A sought-after business advisor and speaker, his techniques
and achievements have been featured in Success magazine, Seth U.S. $21.95
Godin’s bestseller Purple Cow, and other publications.

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Customers don’t just buy products. They buy an experience.

MAY 2010 • Marketing
Hardcover • 6 1/8 x 91/4 • 224 pages
978-0-8144-1554-2
U.S. $24.95
Here’s how to create one through your marketing.
The Experience Effect
Engage Your Customers with a Consistent and Memorable Brand Experience
Jim Joseph
he decision to pay money for a product or service is often based on more than
T just the product or service itself. Consumers care deeply about the overall experi-
ence of the buying process: They respond to the marketing message, the advertising,
the sales approach, the website, the interaction with company personnel, and more.
When all these elements come together to form a seamless experience, the customer
is left with a feeling of satisfaction that ultimately builds loyalty. Jim Joseph calls this
ideal combination the “experience effect,” and in this book he shows how any busi-
ness can create one for its brand. Filled with practical advice and real-life examples,
The Experience Effect shows readers how to:
Understand their brand’s target audience • Conduct more effective market research
• Connect with customers on an emotional level • Establish appropriate and engag-
ing customer touchpoints • Link digital and nondigital media • Perform a gap
analysis of their brand’s marketing • And more
Whatever the business, whatever the size, The Experience Effect will help companies
create a simple yet powerful brand experience that resonates purposefully, consis-
tently, and continuously with customers.
JIM JOSEPH (New York, NY) is an award-winning marketing professional who specializes in
building consumer brands. His client experience includes blockbuster brands like Kellogg’s,
Kraft, Cadillac, Tylenol, Clean & Clear, and Wal-Mart.

A fascinating look at South Korea’s miraculous path from poverty to

APRIL 2010 • Business
Hardcover • 6 1/8 x 91/4 • 288 pages
978-0-8144-1489-7
U.S. $24.95
affluence and influence…and what it means to the rest of the world.
The New Korea
An Inside Look at South Korea’s Economic Rise
Myung Oak Kim and Sam Jaffe
n 1953, South Korea was rated by the U.N. as the poorest country in the world. Five
I decades later, it is the fifteenth largest economy. Now, South Korea’s decisions on
how to manage its society and its role as a modern democracy—while also estab-
lishing its policy regarding reunification with North Korea—will determine where the
country will go in the next fifty years.
The New Korea examines the political, economic, industrial, and societal aspects of
Korea today. Will it continue to enjoy an economic boom through new industries
while competing against low-wage countries like China and India? Will it return to its
role as a stomping ground for other powers? And what should Westerners pay atten-
tion to in terms of investment and business opportunities?
As South Korea enters the most critical phase of its journey, it is crucial that we under-
stand the factors involving its decisions and evolution. The New Korea is a fascinat-
ing account of what is and may become the state of this important region.
MYUNG OAK KIM (Evergreen, CO) was born in Seoul, South Korea. She worked for 15 years
as a journalist, including as an investigative reporter for the Rocky Mountain News and
Philadelphia Daily. She’s currently a communications manager for Governor Bill Ritter, Jr.
SAM JAFFE (Evergreen, CO) is a senior research analyst with IDC Energy Insights and a
former journalist whose work has appeared in the New Republic, BusinessWeek, and
Scientific American.

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Your reputation can be made or destroyed

— in just a few clicks.

Wild West 2.0

How to Protect and Restore Your Online Reputation
on the Untamed Social Frontier
Michael Fertik and David Thompson

T he Internet is like the Old West—a frontier rich with oppor-

tunity and hope, but also a rough-and-tumble land of
questionable characters, dubious legal jurisdictions, and hidden
dangers. And just like the Old West, if you want to stake out
your territory, you have to get there first and fend for yourself.
On the web, that means defending your good name and reputa-
tion before the attacks start. Because, despite the excellent prod-
uct or service you provide, all it takes is one unhappy customer, • National print campaign
jealous acquaintance, or unsavory compe ti tor to start the
rumors flying. Before you know it, search engines are regen- • Business radio campaign
erating that negative publicity every time someone researches
you or your business. • Online campaign
Wild West 2.0 offers simple yet extraordinarily powerful ways to:
• Co-op advertising available
Proactively protect your online reputation • Determine the
extent of reputation damage and identify its original source
• Offset even the most savage attacks—and get the truth out
there • Control how search engines rank and display results
about your business and your name • Create positive Internet
content and buzz that become “word-of-mouse” marketing
In the age of Wild West 2.0, everyone has an online reputation.
Who do you want to create yours?
MICHAEL FERTIK (Redwood City, CA) is the founder and CEO of Repu-
tationDefender, the world’s first comprehensive online reputation
man age ment and privacy company with customers in over 40
countries. A graduate of Harvard Law School, Michael serves on the JUNE 2010 • Business / Internet
advisory board of The Internet Keep Safe Coalition. He has appeared
on Dr. Phil, The Today Show, Good Morning America, The CBS Hardcover • 6 1/8 x 9 1/4 • 272 pages
Early Show, 20/20, and Fox Business, and been featured in publica-
tions including The New York Times, USA Today, Forbes, Business 978-0-8144-1509-2
Week, Investor’s Business Daily, and The Wall Street Journal.
DAVID THOMPSON (Los Angeles, CA) is General Counsel and Chief U.S. $24.95
Privacy Officer of ReputationDefender.

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In the tradition of Stephen Hawking and Lewis Thomas, a layman’s guide

to the miraculous realm of quantum physics.
Absolutely Small
How Quantum Theory Explains Our Everyday World
Michael D. Fayer, Ph.D.
hysics is a complex, even daunting topic, but it is also deeply satisfying—even
P thrilling. And liberated from its mathematical underpinnings, physics suddenly
becomes accessible to anyone with the curiosity and imagination to explore its beauty.
Science without math? It’s not that unusual. For example, we can understand the
concept of gravity without solving a single equation. So for all those who may have
pondered what makes blueberries blue and strawberries red; for those who have
wondered if sound really travels in waves; and why light behaves so differently from
any other phenomenon in the universe, it’s all a matter of quantum physics.
Absolutely Small presents (and demystifies) the world of quantum science like no
book before. It explores scientific concepts—from particles of light, to probability,
to states of matter, to what makes greenhouse gases bad—in considerable depth,
but using examples from the everyday world.
Challenging without being intimidating, accessible but not condescending, Absolutely
JUNE 2010 • Science Small develops the reader’s intuition for the very nature of things at their most basic
Hardcover • 6 1/8 x 91/4 • 288 pages and intriguing levels.
978-0-8144-1488-0
MICHAEL D. FAYER, PH.D., (Stanford, CA) is the David Mulvane Ehrsam and Edward Curtis
U.S. $24.00 Franklin Professor of Chemistry at Stanford University and a member of the National
Academy of Sciences. He has won major prizes and honors in the fields of physics, chemistry,
and molecular spectroscopy. He is the author of Elements of Quantum Mechanics.

Want to harness the power of new ideas? Become a “coolfarmer.”

JULY 2010 • Business / Marketing
Hardcover • 6 1/8 x 91/4 • 240 pages
Black and white photos throughout
978-0-8144-1386-9
U.S. $29.95
Coolfarming
Turn Your Great Idea into the Next Big Thing
Peter Gloor
ursuing new ideas is clearly the way to gain business advantage in the new mil-
P lennium. But it’s not enough to simply chase after ideas that have already hap-
pened. To truly benefit, individuals and organizations have to foster the new creative
impulses around them. Coolfarming shows readers how they, like beekeepers, can
nurture exciting trends and unleash their creative swarm’s output of “next big ideas.”
Featuring real life examples from Linux to Twilight, from Procter & Gamble to Apple,
Coolfarming provides readers with invaluable insight on how to:
Provide a fertile nurturing ground for developing original ideas • Determine
what “cool” means for one’s target group, and what attributes the next big thing
should possess • Convert creative dreams into real products by enlisting the help
of a dedicated and passionate Collaborative Innovation Network • Carry new
ideas over the tipping point into widespread phenomena.
Those who want to stay ahead of the curve and ride a wave of profit need to learn how
to find, develop, and popularize the trends of tomorrow. Coolfarming is the answer.
PETER GLOOR (Cambridge, MA), the coauthor of Coolhunting (978-0-8144-7386-3), has
enjoyed a 20-year career as an executive for UBS, PwC, and Deloitte. He divides his time
between the MIT Sloan School of Management, Helsinki University of Technology, and
the University of Cologne, and has been growing his startup company, galaxyadvisors.

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A crystal ball into the future value

of your organization’s human assets.

The New HR Analytics

Predicting the Economic Value of Your Company’s
Human Capital Investments
Jac Fitz-enz

I n his landmark book The ROI of Human Capital, Jac Fitz-enz

presented a system of powerful metrics for quantifying the
contributions of individual employees to a company’s bottom
line. The New HR Analytics is another such quantum leap, reveal-
ing how to predict the value of future human capital investments.
Using Fitz-enz’s proprietary analytic model, readers learn how
• National print campaign targeting HR media
to measure and evaluate past and current returns. By combining
those results with focused business intelligence and applying
• Co-op advertising available
the exclusive analytical tools in the book, they will be able to:
Evaluate and prioritize the skills needed to sustain perfor-
mance • Build an agile workforce through flexible Capability
Planning • Determine how the organization can stimulate
and reward behaviors that matter • Apply a proven succession
planning strategy that leverages employee engagement and
drives top-line revenue growth • Recognize risks and formu-
late responses that avoid surprises • Support decision making
by predicting the actions that will yield the best returns
Brimming with real-world examples and input from thirty top
HR practitioners and thought leaders, this groundbreaking
book ushers in a new era in human resources and human cap-
ital management.
JAC FITZ-ENZ (San Jose, CA) is widely acknowledged as the father of
human capital strategic analysis and measurement. As founder of
Saratoga Institute, he developed the first international HR bench- MAY 2010 • Business / Human Resources
marks. He was named by HR World as one of the Top 5 HR Manage-
ment Gurus and cited by HR Magazine as one of 50 people in the last Hardcover • 6 1/8 x 9 1/4 • 336 pages
50 years who have significantly changed the field of HR. He has
authored a dozen books including the award-winning The ROI of 978-0-8144-1643-3
Human Capital (978-0-8144-1332-6). His column, Leading Edge,
appears monthly in Talent Management magazine. U.S. $29.95

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What’s that? You don’t have an HR department? Or, you ARE the
HR department? This is the one-stop resource you’ve been looking for.
The Everything HR Kit
A Complete Guide to Attracting, Retaining, and Motivating
High-Performance Employees
John Putzier and David Baker
hether or not an organization has a Human Resources department, chances are
W it could benefit from some informed, practical and cutting edge HR know-how.
The Everything HR Kit paves the way for any company—large or small—to reduce
employee turnover, improve the quality of its people, and successfully manage their
performance. This user-friendly guide takes readers step-by-step through all the best
practices of recruiting, interviewing, screening, selecting, and managing employee
performance. The accompanying CD features a plethora of forms, assessments, and
other key documents a well-run HR department needs, including sample:
Recruitment brochures • Job descriptions • Interview worksheets • Candidate
assessment forms • Orientation checklists • Employee handbooks • Performance
evaluation and training matrices • Employee perception surveys • Exit checklists,
AUGUST 2010 letters, and worksheets • Action plans
Management / Human Resources Filled with customizable tools and practical guidance, this is a handy and essential
Paperback with CD-ROM toolkit that will improve the HR-related processes in any organization.
73/8 x 91/4 • 256 pages JOHN PUTZIER (Prospect, PA) is president of FirStep, Inc., a consulting firm that specializes
978-0-8144-1609-9 in workplace performance. A prolific and popular speaker, he is the author of Get Weird!
U.S. $27.95 (978-0-8144-7114-2). DAVID BAKER (Sewickley, PA) is President as CEO of Human
Capital Advisors, LLC, an HR consulting firm that specializes in turnkey HR solutions.

An indispensible desktop reference for every business professional!

The AMA Handbook of Business Writing

The Ultimate Guide to Style, Grammar, Punctuation,
Usage, Construction, and Formatting
Kevin Wilson and Jennifer Wauson
ust because you’re not a born writer doesn’t mean you should settle for less than
J perfect business documents. After all, every piece you write reflects directly on the
quality of the product or service your business offers. Now, this helpful guide takes
the guesswork out of more than 50 commonly used business documents, including:
Reports • Proposals • Business plans • Presentations • Press releases • Memos •
Email • Newsletters • Collection letters • Sales materials • And more
Arranged alphabetically and cross-referenced for easier use, the book presents clear ex-
amples of how to (and how not to) create winning materials every time. The authors’
step-by-step instructions begin with an overview of the writing process, from prepara-
tion and research right through to final review and publication. Sample documents
show you how your pieces should look and read, and close to 300 individual entries
cover key points of grammar, style and spelling, and present strategies for writing
AUGUST 2010 more clearly, avoiding bias, eliminating clichés, and much more.
Business Writing / Reference KEVIN WILSON (Acworth, GA) is a writer, instructional designer, training consultant and Vice
Hardcover • 71/4 x 101/4 • 656 pages President of Videologies, Inc., a company that specializes in training administrative profes-
978-0-8144-1589-4 sionals. JENNIFER WAUSON (Acworth, GA) is a training consultant, project manager, and
U.S. $34.95 President of Videologies, Inc. They are the authors of Administrative Assistant’s and
Secretary’s Handbook (978-0-8144-0913-8).

12
 NEW TITLES

A complete tool kit for handling disciplinary problems

in a fair, responsible, and legally defensible way.

101 Sample Write-Ups for Documenting

Employee Performance Problems
A Guide to Progressive Discipline & Termination
SECOND EDITION
Paul Falcone
here’s no escaping problem employees. But with 101 prewritten
T disciplinary write-ups at a manager’s fingertips, there is a way to
escape the headaches, anxiety, and potential legal trouble of perfor-
mance review or counseling sessions.
Completely updated and covering the latest developments in em-
ployment law, the second edition of 101 Sample Write-Ups for Docu-
menting Employee Performance Problems explains the disciplinary
process from beginning to end and provides ready-to-use model
documents—in print and on disk—that eliminate the stress and
second-guessing about what to do and say. Expertly written, the
write-ups cover every kind of problem—substandard work quality,
978-0-8144-1351-7 978-0-8144-7282-8 978-0-8144-1348-7
absenteeism, insubordination, e-mail misuse, sexual harassment,
Paperback • $17.95 Paperback • $10.95 Paperback • $18.95
drug or alcohol abuse, and more. Readers will also find new infor-
mation on laying the groundwork for a tidy dismissal; tying pro-
gres sive discipline to annual performance reviews; formally
addressing intermittent FMLA abuse; ways to avoid drafting docu-
mentation that could later be used against their company; and
much more. MARCH 2010 • Management / Human Resources
There is perhaps no more dreaded managerial task than commu-
nicating with an employee about a disciplinary problem, but this 81/2 x 11 • 400 pages • Includes CD-ROM
one-of-a-kind guide helps managers handle any scenario fairly,
constructively, and, most importantly—legally. Paperback • 978-0-8144-1546-7 • U.S. $35.00
PAUL FALCONE (Valencia, CA) is Vice President of Employee Relations at Long Discount
Time Warner Cable in Los Angeles and was formerly Vice President of Previous Edition: 978-0-8144-7977-3
Human Resources at Nickelodeon. He is the author of several books in-
cluding 2600 Phrases for Effective Performance Reviews (978-0- Combbound • 978-0-8144-1548-1 • U.S. $49.95
8144-7282-8), 101 Tough Conversations to Have with Employees
(978-0-8144-1348-7), and 96 Great Interview Questions to Ask
Short Discount
Before You Hire (978-0-8144-1351-7). Previous Edition: 978-0-8144-7049-7

13
 NEW TITLES

Does your image project success…or failure? When you’re on a job

interview, this may be the most important question you face.
The Image of Success
Make a Great Impression and Land the Job You Want
Lizandra Vega
air or not, assumptions about our intelligence, abilities, sophistication, perfor-
F mance, and pedigree are routinely made based on the image we project. In The
Image of Success, sought-after career and image coach Lizandra Vega offers job seekers
down-to-earth, candid guidance on the ABCs of image—Appearance, Behavior, and
Communication—that often make the difference between a job offer and a rejection.
From poorly chosen outfits, to unconscious “ums” and “ahs,” to the dreaded “dead
fish” handshake and other faux pas, The Image of Success shares hundreds of tips on
personal style, body language, etiquette, communication, and more—all designed to
help candidates avoid common pitfalls and create the kind of consistent personal
image that will convince employers of their inherent value to the organization.
The way we look, act, and sound can absolutely make or break anyone in the cutthroat
world of interviewing. Entertaining and encouraging, yet honest, The Image of Success
gives readers the edge they need to beat out the competition.
MAY 2010 • Career LIZANDRA VEGA (Westchester, NY) is one of the most respected recruiters in the New York
Paperback • 6 x 9 • 256 pages staffing arena as well as a Certified Image Coach. Cofounder and Managing Partner of
Illustrations throughout Manhattan-based boutique staffing firm Perennial Resources International (PRI), she has
978-0-8144-1454-5 successfully guided thousands of candidates through the interview process during various
U.S. $16.95 stages of their careers.

When you speak at work…does anyone listen?

Increase Your Influence at Work

JULY 2010 • Business / Self-Improvement
Paperback • 6 x 9 • 112 pages
978-0-8144-1601-3
U.S. $14.00
WORKSMART: SIMPLE SOLUTIONS FOR BUSY PEOPLE
Richard A. Luecke and Perry McIntosh
eople who know how to influence others in the office enjoy a greater measure of
P control over their work lives and advance their careers more rapidly than others.
But what many don’t know is that the mysterious quality known as influence can be
learned and developed by anyone.
This practical book, filled with easy-to-apply tips for influencing managers, peers, and
subordinates, shows readers how to:
Win support for their ideas and projects • Contribute more fully to important
decisions • Resolve conflicts more easily • Frame important issues for maximum
benefit • Lead and manage more effectively • And much more
Readers will discover how to develop the most important attributes necessary for
influence—trustworthiness, reliability, and assertiveness—and find out how to move
beyond being passive participants in their work lives, and gain the cooperation and
attention of those who matter most.
RICHARD A. LUECKE (Salem, MA) is a business writer and entrepreneur. He is the author of
The Manager’s Toolkit and the second edition of How to Become a Better Negotiator
(978-0-8144-0047-0). PERRY MCINTOSH (Salem, MA) has over 15 years of management exper-
ience at mid- and senior levels. Together, they are the authors of The Busy Manager’s
Guide to Delegation (978-0-8144-1474-3).

14
 NEW TITLES

Is your home ready for its close-up?

Home Staging That Works

Sell Your Home in Less Time for More Money
Starr C. Osborne
ant to sell your home at a premium price—now? Never mind simply tidying
W up: an amazing 91% of real estate professionals say professional staging is the
way to go. But sure enough, hiring a staging consultant will cost you. Thankfully, you
can now get all the secrets and techniques the pros don’t want you to know, from
one of America’s most successful staging experts.
Home Staging That Works shows you how to turn any home into a showpiece that buy-
ers will be fighting over. With specific recommendations on what to do, keep, chuck,
fix, paint, replace, avoid, update, show, hide, highlight, and more, you’ll learn how to:
Focus on your potential buyers’ tastes (not your own) • Create curb appeal •
Drive Internet interest with photos that flatter your home • De-clutter and pre-pack
at the same time • Clean and repair your home without spending a fortune • Keep
your home sale-ready—without being afraid to live in it
Complete with photographs of real-life before-and-after transformations, Home MARCH 2010 • Real Estate
Staging That Works offers strategies for each room in your home, as well as concep- Paperback • 73/8 x 91/4 • 224 pages
tual approaches to bring the parts together beautifully. Your home is a magical Black and white photos throughout
place waiting for the right buyer to fall in love. Make the match happen with Home 978-0-8144-1522-1
Staging That Works! U.S. $18.95
STARR C. OSBORNE (Philadelphia, PA) is owner and founder of Tailored Transitions, Philadel-
phia’s premiere home staging, moving-management, and design company.

The ultimate insider’s guide to getting the best deal on mortgages…

fully updated and revised!
Mortgage Confidential
What You Need to Know That Your Lender Won’t Tell You
SECOND EDITION
David Reed
nyone who wants to get the best deal when financing a home needs to be armed
A with a little insider advice. The second edition of Mortgage Confidential lets readers
in on what lenders really look for before they approve a loan, options they won’t
often divulge, which costs they have control over, and little-known sources of down
payment money. Including up-to-the-minute information on new licensing and
disclosure rules and the latest eligibility requirements, the book shows readers how to:
Complete the loan application to maximize their chances of approval • Steer clear
of credit repair scams • Pay zero closing costs • Qualify for the lowest rates •
Avoid origination charges • Determine whether paying “points” can save them
money • Identify a “rip-off” loan program • Refinance—even if their equity has
dropped • And more!
Whether looking into securing a mortgage for the first time or seeking to refinance,
Mortgage Confidential gives readers the confidence and information necessary to get AUGUST 2010 • Real Estate
through this complicated process and find the ideal loan for their needs. Paperback • 6 x 9 • 240 pages
Previous Edition: 978-0-8144-7369-6
DAVID REED (Austin, TX) is the author of several books, including Mortgages 101 (978-0-
8144-0166-8). As a senior loan officer, he has closed more than 2,000 mortgage loans. 978-0-8144-1543-6
He is a columnist for Realty Times and a member of the Mortgage Speakers Bureau. U.S. $17.95

15
 NEW TITLES

A practical guide to commercial real estate finance

MAY 2010 • Real Estate
Paperback • 6 x 9 • 240 pages
978-0-8144-1507-8
U.S. $21.95
and commercial mortgages.
Commercial Mortgages 101
Everything You Need to Know to Create a Winning Loan Request Package
Michael Reinhard
ith real estate prices at their lowest in years and the economy poised for a
W rebound, it’s an opportune time to invest in commercial real estate. But credit
and financing issues can still pose challenges that prospective borrowers must
overcome in order to get the money and mortgage terms they need.
Commercial Mortgages 101 is a step-by-step guide for both real estate investors and
mortgage brokers, offering insight, practical tools and a thorough overview of
commercial mortgage underwriting and credit analysis. Readers will learn how to:
Think and speak like a commercial real estate lender • Quickly size and underwrite
a basic commercial real estate loan • Prepare a personal cash flow statement and
calculate true net worth and liquidity • Read and interpret a lender’s preliminary
loan proposal • Create a Schedule of Real Estate Owned • Prepare a persuasive and
professional loan request package • Choose the right form of ownership (including
LP, LLC, Co-tenancy and others) • And more
Both thorough and timely, Commercial Mortgages 101 reveals what readers need to
ensure their loans are approved.
MICHAEL REINHARD (Houston, TX) is an independent mortgage banker for Texas Commercial
Mortgage. He has originated and underwritten over $300 million in commercial loans since
1995 covering apartments, retail centers, office buildings, industrial warehouses, and more.

It’s risky business…

Rethinking Risk
How Companies Sabotage Themselves and What They Must Do Differently
Joseph W. Koletar
isk. It’s a given factor in the operation of any organization. From corporate fraud
R and security issues to technological and other man-made disasters, bad things do
happen. And while many businesses build elaborate defenses against these unex-
pected occurrences, often employing powerful technology to help detect and prevent
them, most risk-assessment strategies fail to connect the dots before it’s too late.
This book, based on the author’s extensive experience analyzing the sources of corpo-
rate and organizational failure, reveals how a company can mitigate risk using avail-
able resources, including what may be the most important asset: its people. Readers
will discover valuable strategies, enabling them to:
Draw “actionable intelligence” from enormous amounts of data • Quickly make
better-informed assessments and decisions • Tap into the rich human sources of
information that can directly alert them to signs of risk • Do a better job of
anticipating and avoiding problems

JULY 2010 • Business Filled with practical, real-world insight and featuring interviews with experienced
risk practitioners, this book will help any business recognize the first signs of trouble.
Hardcover • 6 1/8 x 91/4 • 272 pages
978-0-8144-1496-5 JOSEPH W. KOLETAR (Bolivia, NC) served as Executive Director, Principal, and Director in the
U.S. $29.95 Fraud and Investigations practices of Ernst & Young LLP and Deloitte & Touché LLP. In addi-
tion to his international work with many premier law firms, his forty-year FBI career culmi-
nated in his role as Section Chief in the Criminal Investigative Division.

16
 NEW TITLES

The tools you need for success with every project!

The Project Management Tool Kit
100 Tips and Techniques for Getting the Job Done Right
SECOND EDITION
Tom Kendrick
oday’s projects are more complex and challenging than ever, and project managers
T need all the help they can get to succeed amid shifting priorities, interruptions,
inadequate funding, expectations of multiple stakeholders, and other obstacles.
A practical on-the-job resource for project managers in any industry, this fully revised
and updated edition of The Project Management Tool Kit is packed with results-
oriented, practical tips on:
Activity definition and delegation • Estimating and refining project schedules
and risks • Resource planning and funding • Selecting and using project metrics
• Documentation and project monitoring • Working with new teams and new
technology • Handling inherited projects • Forecasting project completion •
Special situations, contingencies, and project cancellations • Project cause-and-
effect analysis • And much more
Complete with checklists, examples, and clear graphics, The Project Management Tool
Kit offers 100 practical, use-them-now strategies for mastering any project challenge. APRIL 2010 • Project Management
Paperback • 6 x 9 • 272 pages
TOM KENDRICK, PMP, (San Carlos, CA) is currently an internal project management consul-
Previous Edition: 978-0-8144-0810-0
tant for Visa Inc. His experience includes more than three decades of directing projects in
978-0-8144-1476-7
the United States, Europe, and Asia for Hewlett-Packard, General Electric, and DuPont,
and as an independent consultant. He is author of Results Without Authority (978-0- U.S. $19.95
8144-7343-6) and Identifying and Managing Project Risk (978-0-8144-1340-1).

State-of-the-art tools for getting employees on board, engaged, and

ready to learn.
The First-Time Trainer
A Step-by-Step Quick Guide for Managers, Supervisors,
and New Training Professionals
SECOND EDITION
Tom W. Goad
uccessful organizations depend on training to keep them viable…but in today’s
S belt-tightening economy, managers are often asked to become expert training facil-
itators overnight. Faced with the challenges of diversity, a multi-generational
workforce, and the many options made possible by technology and e-learning, even
first-time trainers must be ready with the most up-to-the-minute techniques.
Thoroughly revised, The First-Time Trainer is a concise, information-packed guide that
will quickly transform readers into confident, effective trainers. Filled with real-world
examples and dozens of field-tested tools, the book shows readers how to:
Select media and delivery methods • Prepare and give effective presentations •
Communicate with learners and get them involved • Ask the right kind of
questions • Cope with behavior problems • Give and receive feedback • Put
objectives to the test • And more MARCH 2010 • Training
Paperback • 6 x 9 • 224 pages
Training is still the best way to make certain employees perform at their best. This
Previous Edition: 978-0-8144-7942-1
user-friendly guide gets first-time facilitators training like pros in no time.
978-0-8144-1559-7
TOM W. GOAD (San Diego, CA) has thirty-five years of experience as a trainer and human
U.S. $18.95
resources development expert. He is widely published in the HR field, and is the author of
the first edition of The First-Time Trainer (978-0-8144-7942-1).

17
 NEW TITLES
APRIL 2010 • Management / Human Resources
Hardcover with CD-ROM
71/4 x 101/4 • 496 pages
Previous Edition: 978-0-8144-0842-1
978-0-8144-1416-3 • U.S. $65.00
Short Discount
MARCH 2010 • International Business
Hardcover • 81/2 x 11 • 640 pages
Previous Edition: 978-0-8144-0734-9
978-0-8144-1550-4 • U.S. $85.00
Short Discount
18
The definitive guide to a timely and timeless topic—
now fully revised and updated.
Effective Succession Planning
Ensuring Leadership Continuity and Building Talent from Within
FOURTH EDITION
William J. Rothwell
s baby boomers continue to retire en masse from executive suites, managerial
A offices, and specialized or technical jobs, the question is—who will take their
places? This loss of valuable institutional memory has made it apparent that no organi-
zation can afford to be without a strong succession program. Now in its fourth edition,
Effective Succession Planning provides the tools organizations need to establish, revi-
talize, or revise their own succession planning and management (SP&M) programs.
The book has been fully updated to address challenges brought on by sea changes such
as globalization, recession, technology, and the aftereffects of the terror attacks. It fea-
tures new sections on identifying and assessing competencies and future needs; man-
agement vs. technical succession planning; and ethics and conduct; and new chapters
on integrating recruitment and retention strategies with succession planning programs.
This edition incorporates the results of two extensive new surveys, and includes a
Quick Start guide to help begin immediate implementation as well as a CD-ROM
packed with assessments, checklists, customizable guides, and other practical tools.
WILLIAM J. ROTHWELL (State College, PA) is Professor of Workplace Learning and Performance
at Pennsylvania State University and President of Rothwell & Associates, a business consul-
tancy with more than 35 multinational clients in the private, public, nonprofit, and govern-
ment sectors.
Newly updated, the indispensible guide that has helped thousands of
people conduct their international business—trouble-free!
Export/Import Procedures and Documentation
REVISED AND UPDATED FOURTH EDITION
Thomas E. Johnson and Donna L. Bade
n the ever-changing world of complex international rules, laws, and regulations,
I even seasoned export/import professionals may find themselves in unfamiliar situa-
tions. This comprehensive answer book supplies readers with a clear view of the entire
process, explaining the ins and outs of shipping and insurance; currency exchange;
dealing with banks; contracts; customs; and transportation.
Completely revised and including 140 sample contracts, documents, and ready-to-use
forms—Export/Import Procedures and Documentation contains up-to-the-minute infor-
mation on new security procedures, the movement to Internet-based documentation,
recently enacted Free Trade Agreements, increased compliance measures under the
Consumer Products Safety Commission, and much more.
Written in clear, everyday language—and including checklists, questionnaires, and a
glossary of international trading terms—this trusted resource gives import/export
professionals everything they need to get the job done.
THOMAS E. JOHNSON is a former partner in the law firms of Baker & McKenzie and Sandler,
Travis & Rosenberg P.A. He has been appointed five times by the U.S. Secretary of Commerce
to the Illinois District Export Council, and is a past president of the International Trade Club
of Chicago. DONNA L. BADE is the managing partner of the Chicago office of Sandler, Travis &
Rosenberg, P.A, an international trade law firm. She has taught Import and Export Trade Law
at The John Marshall Law School and is a speaker on issues related to importing and exporting.

BIOGRAPHY,
AUTOBIOGRAPHY,
& MEMOIR
Box from Braunau, The
In Search of My Father’s War
Jan Elvin
978-0-8144-1049-3 / HC / $24.95
Comes the Darkness,
Comes the Light
A Memoir of Cutting, Healing, and Hope
Vanessa Vega
978-0-8144-7423-5 / HC / $21.95
DIE TRYING
One Man’s Quest to
Conquer the Seven Summits
Bo Parfet and Richard Buskin
978-0-8144-1084-4 / HC / $23.00
Eccentric Billionaire, The
John D. MacArthur—Empire Builder,
Reluctant Philanthropist,
Relentless Adversary
Nancy Kriplen
978-0-8144-0889-6 / HC / $24.00
Grand Illusion, The
Love, Lies, and My Life with Styx
Chuck Panozzo and Michele Skettino
978-0-8144-0916-9 / HC / $24.95
Live From Jordan
Letters Home From My Journey
through the Middle East
Benjamin Orbach
978-0-8144-7427-3 / HC / $22.00
Not My Turn to Die
Memoirs of a Broken Childhood in Bosnia
Savo Heleta
978-0-8144-0165-1 / HC / $22.00
RICHES AMONG THE RUINS
Adventures in the Dark Corners
of the Global Economy
Robert P. Smith and Peter Zheutlin
978-0-8144-1060-8 / HC / $24.95
Scheisshaus Luck
Surviving the Unspeakable
in Auschwitz and Dora
Pierre Berg and Brian Brock
978-0-8144-1299-2 / HC / $24.95
Undercover
How I Went from Company Man
to FBI Spy — and Exposed the Worst
Healthcare Fraud in US History
John W. Schilling
978-0-8144-7450-1 / HC / $24.00
BUSINESS SELF-HELP
Beyond Success
Redefining the Meaning of Prosperity
Jeffrey L. Gitterman
978-0-8144-1336-4 / HC / $22.00
Boss from Outer Space and
Other Aliens at Work, The
A Down-to-Earth Guide for Getting
Along with Just About Anyone
Patricia J. Addesso
978-0-8144-7443-3 / PB / $15.00
BUZZ
How to Create It and Win with It
Edward I. Koch and Christy Heady
978-0-8144-7462-4 / HC / $21.95
Crunch Point
The Secret to Succeeding
When It Matters Most
Brian Tracy
978-0-8144-7371-9 / HC / $17.95
Disagreements, Disputes,
and All-Out War
Three Simple Steps for Dealing
with Any Kind of Conflict
Gini Graham Scott
978-0-8144-8063-2 / PB / $15.00
Enjoy!
101 Ways to Add Fun to
Your Work Every Day
Gini Graham Scott
978-0-8144-0985-5 / PB / $15.00
EQ Difference, The
A Powerful Plan for Putting
Emotional Intelligence to Work
Adele B. Lynn
978-0-8144-0844-5 / PB / $16.00
Etiquette Edge, The
The Unspoken Rules for Business Success
Beverly Langford
978-0-8144-7242-2 / PB / $14.95
Face It
Recognizing and Conquering the Hidden
Fear That Drives All Conflict at Work
Art Horn
978-0-8144-0835-3 / HC / $21.95
Focal Point
A Proven System to Simplify
Your Life, Double Your Productivity,
and Achieve All Your Goals
Brian Tracy
978-0-8144-7278-1 / PB / $15.00
Goal Setting
How to Create an Action Plan
and Achieve Your Goals
SECOND EDITION
Michael S. Dobson and Susan B. Wilson
978-0-8144-0169-9 / PB / $12.00
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
How to Stay Cool, Calm & Collected
When the Pressure’s On*
A Stress-Control Plan for Business People
John Newman
978-0-8144-0040-1 / PB / $15.95
In the Land of Difficult People
24 Timeless Tales Reveal How
to Tame Beasts at Work
Terrence L. Gargiulo
and Gini Graham Scott
978-0-8144-0029-6 / HC / $19.95
It Factor, The
Be the One People Like,
Listen to, and Remember
Mark Wiskup
978-0-8144-7437-2 / PB / $14.95
Joy of Retirement, The
Finding Happiness, Freedom,
and the Life You’ve Always Wanted
David C. Borchard and Patricia A. Donohoe
978-0-8144-8056-4 / PB / $16.95
JUST LISTEN
Discover the Secret to Getting Through to
Absolutely Anyone
Mark Goulston
978-0-8144-1403-3 / HC / $24.95
Manage Your Time,
Your Work, Yourself
Merrill E. Douglass and Donna N. Douglass
978-0-8144-7825-7 / PB / $17.95
Managing Brand You
7 Steps to Creating Your
Most Successful Self
Jerry S. Wilson and Ira Blumenthal
978-0-8144-1068-4 / HC / $21.95
Managing Your Mouth*
An Owner’s Manual for Your Most
Important Business Asset
Robert L. Genua
978-0-8144-0041-8 / PB / $17.95
Operation Excellence
Succeeding in Business and Life —
the U.S. Military Way
Mark Bender
978-0-8144-0822-3 / HC / $24.95
Other Kind of Smart, The
Simple Ways to Boost Your Emotional
Intelligence for Greater Personal
Effectiveness and Success
Harvey Deutschendorf
978-0-8144-1405-7 / PB / $17.95
PEOPLE STYLES AT WORK...
AND BEYOND
Making Bad Relationships Good
and Good Relationships Better
SECOND EDITION
Robert Bolton and Dorothy Grover Bolton
978-0-8144-1342-5 / PB / $19.95
19
 BACKLIST
Power Etiquette*
What You Don’t Know Can Kill Your Career
Dana May Casperson
978-0-8144-7998-8 / PB / $15.95
Power of a Positive Attitude, The
Discovering the Key to Success
Roger Fritz
978-0-8144-1013-4 / HC / $15.00
Real-World Time Management
SECOND EDITION
Roy Alexander and Michael S. Dobson
978-0-8144-0170-5 / PB / $12.00
REINVENTION
How to Make the Rest of Your Life
the Best of Your Life
Brian Tracy
978-0-8144-1346-3 / HC / $21.95
Resilience at Work*
How to Succeed No Matter
What Life Throws at You
Salvatore R. Maddi
and Deborah M. Khoshaba
978-0-8144-1595-5 / PB / $19.95
Smarts
Are We Hardwired for Success?
Chuck Martin, Peg Dawson
and Richard Guare
978-0-8144-0906-0 / HC / $21.95
Social Style/Management Style*
Robert Bolton and Dorothy Grover Bolton
978-0-8144-7617-8 / PB / $17.50
Survival Guide for Working
with Bad Bosses, A*
Dealing with Bullies, Idiots, Back-Stabbers,
and Other Managers from Hell
Gini Graham Scott
978-0-8144-7298-9 / PB / $15.00
Survival Guide for
Working with Humans, A
Dealing with Whiners, Back-Stabbers,
Know-It-Alls, and Other Difficult People
Gini Graham Scott
978-0-8144-7205-7 / PB / $15.00
Time Power
A Proven System for Getting More Done in
Less Time Than You Ever Thought Possible
Brian Tracy
978-0-8144-7470-9 / PB / $16.00
Time Trap, The
The Classic Book on Time Management
FOURTH EDITION
Alec Mackenzie and Pat Nickerson
978-0-8144-1338-8 / PB / $18.95
True Greatness
Mastering the Inner Game
of Business Success
Kevin Elko and Bill Beausay
978-0-8144-1301-2 / HC / $21.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
20
TurboCoach
A Powerful System for Achieving
Breakthrough Career Success
Brian Tracy and Campbell Fraser
978-0-8144-7248-4 / HC / $24.00
Want It, See It, Get It!
Visualize Your Way to Success
Gini Graham Scott
978-0-8144-1298-5 / PB / $15.00
Working with Difficult People
SECOND EDITION
Michael S. Dobson, William Lundin
and Kathleen Lundin
978-0-8144-0168-2 / PB / $12.00
BUSINESS
STRATEGY
Art of the Strategist, The*
10 Essential Principles for
Leading Your Company to Victory
William A. Cohen, Ph.D.
978-0-8144-1409-5 / PB / $19.95
Corporate Agility
A Revolutionary New Model
for Competing in a Flat World
Charles Grantham, Jim Ware
and Cory Williamson
978-0-8144-0911-4 / HC / $29.95
Early Warning
Using Competitive Intelligence to
Anticipate Market Shifts, Control Risk,
and Create Powerful Strategies
Benjamin Gilad
978-0-8144-0786-8 / HC / $27.95
Fundamentals of Enterprise
Risk Management
How Top Companies Assess Risk,
Manage Exposure, and Seize Opportunity
John J. Hampton
978-0-8144-1492-7 / HC / $79.95
Making Sense of Strategy*
Tony Manning
978-0-8144-7361-0 / PB / $14.95
Measuring the Value of Partnering
How to Use Metrics to Plan, Develop,
and Implement Successful Alliances
Larraine Segil
978-0-8144-0778-3 / HC / $29.95
Outsourcing for Radical Change
A Bold Approach to
Enterprise Transformation
Jane C. Linder
978-0-8144-7218-7 / HC / $35.00
Power of Strategy Innovation, The*
A New Way of Linking Creativity and
Strategic Planning to Discover Great
Business Opportunities
Robert E. Johnston and J. Douglas Bate
978-0-8144-0037-1 / PB / $24.95
Shaping the Future
A Dynamic Process for Creating and
AchievingYour Company’s Strategic Vision
William P. Belgard and Steven R. Rayner
978-0-8144-0777-6 / HC / $27.95
Strategic Outsourcing
A Structured Approach to
Outsourcing Decisions and Initiatives
Maurice F. Greaver
978-0-8144-0434-8 / HC / $42.95
Strongest Link, The
Forging a Profitable and
Enduring Corporate Alliance
Gene Slowinski and Matthew W. Sagal
978-0-8144-0743-1 / HC / $29.95
Team-Based Strategic Planning
A Complete Guide to Structuring, Facili-
tating and Implementing the Process
C. Davis Fogg
978-0-8144-5127-4 / HC / $65.00
Short Discount
TurboStrategy*
21 Powerful Ways to Transform Your
Business and Boost Your Profits Quickly
Brian Tracy
978-0-8144-1328-9 / PB / $15.00
CAREER
ACING THE INTERVIEW
How to Ask and Answer the Questions
That Will Get You the Job
Tony Beshara
978-0-8144-0161-3 / PB / $16.95
ADMINISTRATIVE ASSISTANT’S
AND SECRETARY’S HANDBOOK
THIRD EDITION
James Stroman, Kevin Wilson
and Jennifer Wauson
978-0-8144-0913-8 / HC / $34.95
Building a Partnership
with Your Boss
Jerry Wisinski
978-0-8144-7013-8 / PB / $12.95
Career Clinic, The
Eight Simple Rules for
Finding Work You Love
Maureen Anderson
978-0-8144-1051-6 / PB / $15.00
CAREER MATCH
Connecting Who You Are
with What You’ll Love to Do
Shoya Zichy and Ann Bidou
978-0-8144-7364-1 / PB / $15.00
ELEMENTS OF
RESUME STYLE, THE
Essential Rules and Eye-Opening
Advice for Writing Resumes
and Cover Letters That Work
Scott Bennett
978-0-8144-7280-4 / PB / $9.95

Enlightened Office Politics*
Understanding, Coping with, and Winning
the Game—Without Losing Your Soul
Michael S. Dobson
and Deborah Singer Dobson
978-0-8144-7406-8 / PB / $17.95
FBI CAREER GUIDE, THE
Inside Information on Getting Chosen for
and Succeeding in One of the Toughest,
Most Prestigious Jobs in the World
Joseph W. Koletar
978-0-8144-7317-7 / PB / $15.00
Girls’ Guide to
Power and Success, The
Susan Wilson Solovic
978-0-8144-7227-9 / PB / $14.00
HOW TO LAND A
TOP-PAYING FEDERAL JOB
Your Complete Guide to Opportunities,
Internships, Resumes and Cover Letters,
Application Essays (KSAs), Interviews,
Salaries, Promotions and More!
Lily Whiteman
978-0-8144-0172-9 / PB / $24.95
How to Make it Big as a Consultant
FOURTH EDITION
William A. Cohen
978-0-8144-1032-5 / PB / $18.95
I’d Rather Be Working*
A Step-by-Step Guide to Financial Self-
Support for People with Chronic Illness
Gayle Backstrom
978-0-8144-7115-9 / PB / $14.95
JOB SEARCH SOLUTION, THE
The Ultimate System for
Finding a Great Job Now!
Tony Beshara
978-0-8144-7332-0 / PB / $16.95
MAKE YOUR CONTACTS COUNT
Networking Know-How for
Business and Career Success
2ND EDITION
Anne Baber and Lynne Waymon
978-0-8144-7402-0 / PB / $14.95
Managing Up
59 Ways to Build a Career-Advancing
Relationship with Your Boss
Michael S. Dobson
and Deborah Singer Dobson
978-0-8144-7042-8 / PB / $17.95
Managing Your Government Career
Success Strategies That Work
Stewart Liff
978-0-8144-1099-8 / PB / $19.95
Planning Successful
Meetings and Events*
Ann J. Boehme
978-0-8144-7995-7 / PB / $12.95
Portable Mentor, The
Your Anywhere, Anytime
Career Coach and Problem Solver
Cy Charney
978-0-8144-7212-5 / PB / $18.95
Questions That Work*
How to Ask Questions That Will Help You
Succeed in Any Business Situation
Andrew Finlayson
978-0-8144-7329-0 / PB / $19.95
Suite Success
The Psychologist from The Apprentice
Reveals What It Really Takes to Excel —
in the Boardroom and in Life
Liza Siegel
978-0-8144-7360-3 / HC / $19.95
201 Knockout Answers to
Tough Interview Questions
The Ultimate Guide to Handling the
New Competency-Based Interview Style
Linda Matias
978-0-8144-1500-9 / PB / $13.95
Valuable Office Professional, The
Michelle Burke
978-0-8144-7888-2 / PB / $18.95
Virtual Handshake, The*
Opening Doors and Closing Deals Online
David Teten and Scott Allen
978-0-8144-7286-6 / PB / $19.95
Writing for Quick Cash
Turn Your Way with Words
into Real Money
Loriann Hoff Oberlin
978-0-8144-7199-9 / PB / $14.95
COMMUNICATION
AMA Handbook of
Business Letters, The*
THIRD EDITION
Jeffrey L. Seglin and Edward Coleman
978-0-8144-0158-3 / PB / $39.95
Art of Connecting, The
How to Overcome Differences,
Build Rapport, and Communicate
Effectively with Anyone
Claire Raines and Lara Ewing
978-0-8144-0872-8 / HC / $24.95
Communication
Problem Solver, The
Simple Tools and Techniques
for Busy Managers
Nannette Rundle Carroll
978-0-8144-1308-1 / PB / $18.95
Corporate Conversations*
A Guide to Crafting Effective and
Appropriate Internal Communications
Shel Holtz
978-0-8144-1549-8 / PB / $27.95
How to Become an Expert
on Anything in Two Hours
Gregory Hartley and Maryann Karinch
978-0-8144-0992-3 / PB / $15.00
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
How to Prepare, Stage, and
Deliver Winning Presentations
3RD EDITION
Thomas Leech
978-0-8144-7231-6 / PB / $24.95
How to Tell Anyone Anything
Breakthrough Techniques for Handling
Difficult Conversations at Work
Richard S. Gallagher
978-0-8144-1015-8 / PB / $14.95
How to Write Fast Under Pressure
Philip Vassallo
978-0-8144-1485-9 / PB / $18.95
Language of Success, The
Tom Sant
978-0-8144-7473-0 / PB / $15.00
Lost Art of the Great Speech, The
How to Write One—How to Deliver It
Richard Dowis
978-0-8144-7054-1 / PB / $14.95
101 Ways to Captivate
a Business Audience*
Sue Gaulke
978-0-8144-0096-8 / PB / $16.95
PERSUASIVE
BUSINESS PROPOSALS
Writing to Win More Customers,
Clients, and Contracts
SECOND EDITION
Tom Sant
978-0-8144-7153-1 / PB / $17.95
Power of Positive Criticism, The*
Hendrie Weisinger
978-0-8144-7472-3 / PB / $16.00
Power Points!
How to Design and Deliver
Presentations That Sizzle and Sell
Harry Mills
978-0-8144-7469-3 / PB / $24.95
Powerful Proposals
How to Give Your Business
the Winning Edge
Terry R. Bacon and David G. Pugh
978-0-8144-7232-3 / HC / $24.95
Punctuation at Work
Simple Principles for Achieving
Clarity and Good Style
Richard Lauchman
978-0-8144-1494-1 / PB / $13.95
SPEAK TO WIN
How to Present with Power in Any Situation
Brian Tracy
978-0-8144-0157-6 / HC / $19.95
Tell Me How I’m Doing*
A Fable About the
Importance of Giving Feedback
Richard L. Williams
978-0-8144-0930-5 / PB / $14.95
21
 BACKLIST
Voice of Success, The
A Woman’s Guide to a Powerful
and Persuasive Voice
Joni Wilson
978-0-8144-1280-0 / PB / $17.95
Voice Power*
Using Your Voice to Captivate, Persuade,
and Command Attention
Renee Grant-Williams
978-0-8144-7105-0 / PB / $17.95
Whoever Tells the Best Story Wins
How to Use Your Own Stories to
Communicate with Power and Impact
Annette Simmons
978-0-8144-0914-5 / HC / $22.00
Write Up the Corporate Ladder*
Successful Writers Reveal the
Techniques that Help You Write
with Ease and Get Ahead
Kevin Ryan
978-0-8144-7463-1 / PB / $19.95
COMPUTERS,
NETWORKING & I.T.
Blissful Data
Wisdom and Strategies for Providing
Data That’s Meaningful, Useful, and
Accessible for All Employees
Margaret Y. Chu
978-0-8144-0780-6 / HC / $27.95
Blog Rules
A Business Guide to Managing Policy,
Public Relations, and Legal Issues
Nancy Flynn
978-0-8144-7355-9 / PB / $19.95
Call Heard ‘Round the World, The
Voice Over Internet Protocol
and the Quest for Convergence
David Greenblatt
978-0-8144-0752-3 / HC / $27.95
Corporate Portals
Revolutionizing Information Access
to Increase Productivity and
Drive the Bottom Line
Heidi Collins
978-0-8144-0593-2 / HC / $29.95
Debugging*
The 9 Indispensable Rules for
Finding Even the Most Elusive
Software and Hardware Problems
David J. Agans
978-0-8144-7457-0 / PB / $17.95
E-Mail Rules
A Business Guide to Managing
Policies, Security, and Legal Issues
for E-Mail and Digital Communication
Nancy Flynn and Randolph Kahn
978-0-8144-7188-3 / PB / $19.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
22
Enterprise Knowledge Portals
Next Generation Portal Solutions for
Dynamic Information Access, Better
Decision Making, and Maximum Results
Heidi Collins
978-0-8144-0708-0 / HC / $35.00
e-Policy Handbook, The
Rules and Best Practices to Safely
Manage Your Company’s E-Mail, Blogs,
Social Networking, and Other Electronic
Communication Tools
SECOND EDITION
Nancy Flynn
978-0-8144-1065-3 / PB / $19.95
Get-Started Guide to M-Commerce
and Mobile Technology, The
Danielle Zilliox
978-0-8144-7130-2 / PB / $19.95
Green Tech
How to Plan and Implement
Sustainable IT Solutions
Lawrence Webber and Michael Wallace
978-0-8144-1446-0 / HC / $27.95
Instant Messaging Rules
A Business Guide to Managing
Policies, Security, and Legal Issues
for Safe IM Communication
Nancy Flynn
978-0-8144-7253-8 / PB / $19.95
Mobile Technology Question
and Answer Book, The
A Survival Guide for Business Managers
Ron Schneiderman
978-0-8144-7136-4 / PB / $19.95
Wireless Horizon
Strategy and Competition in the
Worldwide Mobile Marketplace
Dan Steinbock
978-0-8144-0714-1 / HC / $32.95
Wireless Networking Made Easy
Everything You Need to Know to Build
Your Own PANs, LANs, and WANs
Russell Shaw
978-0-8144-7175-3 / PB / $27.95
CURRENT EVENTS
In the Face of Uncertainty
25 Top Leaders Speak Out on
Challenge, Change, and the
Future of American Business
Martha I. Finney
978-0-8144-7161-6 / HC / $21.95
Joe’s Law
America’s Toughest Sheriff Takes on
Illegal Immigration, Drugs and
Everything Else That Threatens America
Sheriff Joe Arpaio and Len Sherman
978-0-8144-0199-6 / HC / $24.00
Knightfall
Knight Ridder and How the
Erosion of Newspaper Journalism
Is Putting Democracy at Risk
Davis Merritt
978-0-8144-0854-4 / HC / $24.95
Looks
Why They Matter More
Than You Ever Imagined
Gordon Patzer
978-0-8144-8054-0 / HC / $23.00
Nuclear Nebraska
The Remarkable Story of Little
County That Couldn’t Be Bought
Susan Cragin
978-0-8144-7430-3 / HC / $24.95
Outsourcing America
The True Cost of Shipping Jobs Overseas
and What Can Be Done About It
Ron Hira and Dr. Anil Hira
978-0-8144-0989-3 / PB / $14.95
Rebuilding Brand America
What We Must Do to Restore Our
Reputation and Safeguard the Future
of American Business Abroad
Dick Martin
978-0-8144-7333-7 / HC / $27.95
Reclaiming the Sky
9/11 and the Untold Story of the Men
and Women Who Kept America Flying
Tom Murphy
978-0-8144-0909-1 / HC / $21.95
Unplugged
Reclaiming Our Right to Die in America
William H. Colby
978-0-8144-0160-6 / PB / $17.95
Vulture Culture
Dirty Deals, Unpaid Claims, and the Com-
ing Collapse of the Insurance Industry
Eric D. Gerst
978-0-8144-0026-5 / HC / $24.00
Where We Stand
A Surprising Look at the
Real State of Our Planet
Seymour Garte
978-0-8144-0910-7 / HC / $24.95
Why Men Earn More
The Startling Truth Behind the Pay Gap
— and What Women Can Do About It
Warren Farrell
978-0-8144-7210-1 / HC / $23.00
Won’t Get Fooled Again
A Voter’s Guide to Seeing Through the
Lies, Getting Past the Propaganda and
Choosing the Best Leaders
Joseph H. Boyett
978-0-8144-0931-2 / HC / $24.00

CUSTOMER SERVICE
Award Winning Customer Service*
101 Ways to Guarantee
Great Performance
Renee Evenson
978-0-8144-7454-9 / PB / $17.95
Best Practices in Customer Service
Ron Zemke and John A. Woods
978-0-8144-7028-2 / PB / $39.95
Coaching Knock Your
Socks Off Service*
Ron Zemke and Kristin Anderson
978-0-8144-7935-3 / PB / $18.95
Customer Service
Activity Book, The
50 Activities for Inspiring
Exceptional Service
Darryl S. Doane and Rose D. Sloat
978-0-8144-7259-0 / PB / $34.95
CUSTOMER SERVICE
TRAINING 101
Quick and Easy Techniques
That Get Great Results
Renee Evenson
978-0-8144-7290-3 / PB / $21.95
DELIVERING KNOCK YOUR
SOCKS OFF SERVICE
FOURTH EDITION
Performance Research Associates
978-0-8144-7365-8 / PB / $18.95
Great Customer Service on the
Telephone
Kristin Anderson
978-0-8144-7795-3 / PB / $10.95
Kindness Revolution, The
The Company-wide Culture Shift That
Inspires Phenomenal Customer Service
Ed Horrell
978-0-8144-7307-8 / HC / $23.00
Knock Your Socks Off Answers
Solving Customer Nightmares and
Soothing Nightmare Customers
Kristin Anderson and Ron Zemke
978-0-8144-7884-4 / PB / $17.95
Knock Your Socks Off
Service Recovery
Ron Zemke and Chip R. Bell
978-0-8144-7084-8 / PB / $17.95
Managing Knock Your
Socks Off Service
SECOND EDITION
Chip R. Bell and Ron Zemke
978-0-8144-7368-9 / PB / $17.95
101 Activities for Delivering
Knock Your Socks Off Service
Ann Thomas and Jill Applegate
978-0-8144-1444-6 / PB / $34.95
Real-Time Contact Center, The*
Strategies, Tactics, and Technologies
for Building a Profitable Service
and Sales Operation
Donna Fluss
978-0-8144-1443-9 / PB / $27.95
SECRET SERVICE
Hidden Systems That Deliver
Unforgettable Customer Service
John R. DiJulius
978-0-8144-7171-5 / PB / $17.95
Strategic Customer Service
Managing the Customer Experience to
Increase Positive Word of Mouth, Build
Loyalty, and Maximize Profits
John A. Goodman
978-0-8144-1333-3 / HC / $24.95
Sustaining Knock Your
Socks Off Service
Tom Connellan and Ron Zemke
978-0-8144-7824-0 / PB / $17.95
What to Say to a Porcupine
20 Humorous Tales That Get to
the Heart of Great Customer Service
Richard S. Gallagher
978-0-8144-1055-4 / HC / $19.95
Who’s Your Gladys?
How to Turn Even the Most Difficult
Customer into Your Biggest Fan
Marilyn Suttle and Lori Jo Vest
978-0-8144-1439-2 / HC / $22.95
Winning Behavior*
What the Smartest, Most Successful
Companies Do Differently
Terry R. Bacon and David G. Pugh
978-0-8144-1367-8 / PB / $27.95
EDUCATION
Black-White Achievement Gap, The
Why Closing It Is the Greatest
Civil Rights Issue of Our Time
Dr. Rod Paige and Dr. Elaine Witty
978-0-8144-1519-1 / HC / $22.00
Parent’s Guide to
Special Education, A*
Insider Advice on How to Navigate the
System and Help Your Child Succeed
Linda Wilmshurst and Alan W. Brue
978-0-8144-1604-4 / PB / $29.95
Scholarships 101*
The Real-World Guide to
Getting Cash for College
Kimberly Ann Stezala
978-0-8144-0981-7 / PB / $17.95
25 Ways to Make College Pay Off
Advice for Anxious Parents from
a Professor Who’s See It All
Bill Coplin Professor
978-0-8144-7456-3 / PB / $14.95
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
Why Boys Fail
Saving Our Sons from an Educational
System That’s Leaving Them Behind
Richard Whitmire
978-0-8144-1534-4 / HC / $24.95
FINANCE &
ACCOUNTING
Accounting and Financial
Fundamentals for
NonFinancial Executives
Robert Rachlin and Allen Sweeney
978-0-8144-7928-5 / PB / $19.95
Accounting Demystified*
Jeffry R. Haber
978-0-8144-0790-5 / PB / $16.95
Annual Reports 101
What the Numbers and the Fine Print Can
Reveal About the True Health of a Company
Michael C. Thomsett
978-0-8144-7367-2 / PB / $19.95
Blueprint for Corporate
Governance, A
Strategy, Accountability, and the
Preservation of Shareholder Value
Fred R. Kaen
978-0-8144-0586-4 / HC / $29.95
Buyout
The Insider’s Guide to
Buying Your Own Company
Rick Rickertsen and Robert E. Gunther
978-0-8144-0626-7 / HC / $32.95
ESSENTIALS OF FINANCE
AND ACCOUNTING FOR
NONFINANCIAL MANAGERS, THE
Edward Fields
978-0-8144-7122-7 / PB / $19.95
Mergers and Acquisitions
from A to Z
2ND EDITION
Andrew J. Sherman and Milledge A. Hart
978-0-8144-0880-3 / HC / $35.00
Million-Dollar Financial Advisor, The
Powerful Lessons and Proven
Strategies from Top Producers
David J. Mullen
978-0-8144-1472-9 / HC / $30.00
MILLION-DOLLAR FINANCIAL
SERVICES PRACTICE, THE
A Proven System for
Becoming a Top Producer
David J. Mullen
978-0-8144-8052-6 / HC / $30.00
Optimal Trading Strategies
Quantitative Approaches for Managing
Market Impact and Trading Risk
Robert Kissell and Morton Glantz
978-0-8144-0724-0 / HC / $69.95
23
 BACKLIST
Raising Capital
Get the Money You Need
to Grow Your Business
SECOND EDITION
Andrew J. Sherman
978-0-8144-0856-8 / HC / $34.95
Solving the Corporate
Value Enigma
A System to Unlock Shareholder Value
Raymond L. Manganelli and Brian W. Hagen
978-0-8144-0692-2 / HC / $35.00
Technical Analysis of Stock Trends
NINTH EDITION
Robert D. Edwards, John Magee
and W.H.C. Bassetti
978-0-8144-0864-3 / HC / $99.95
GENERAL BUSINESS
Absolute Honesty
Building a Corporate Culture That Values
Straight Talk and Rewards Integrity
Larry Johnson and Bob Phillips
978-0-8144-0781-3 / HC / $27.95
Behavioral Advantage, The
What the Smartest, Most Successful
Companies Do Differently to
Win in the B2B Arena
Terry R. Bacon and David G. Pugh
978-0-8144-7225-5 / HC / $27.95
Billy, Alfred, and General Motors
The Story of Two Unique Men,
a Legendary Company, and a
Remarkable Time in American History
William Pelfrey
978-0-8144-0869-8 / HC / $27.95
Business Tale, A*
A Story of Ethics, Choices, Success —
and a Very Large Rabbit
Marianne M. Jennings
978-0-8144-7322-1 / PB / $12.95
Business Under Fire
How Israeli Companies Are Succeeding
in the Face of Terror — and What
We Can Learn from Them
Dan Carrison
978-0-8144-0839-1 / HC / $24.95
Celebration of Fools
An Inside Look at the
Rise and Fall of JCPenney
Bill Hare
978-0-8144-7159-3 / HC / $24.95
Chaotics
The Business of Managing and
Marketing in the Age of Turbulence
Philip Kotler and John A. Caslione
978-0-8144-1521-4 / HC / $25.00
Coolhunting
Chasing Down the Next Big Thing
Peter Gloor and Scott Cooper
978-0-8144-7386-3 / HC / $24.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
24
Cracking the Corporate Code
The Revealing Success Stories of
32 African-American Executives
Price M. Cobbs and Judith L. Turnock
978-0-8144-0771-4 / HC / $24.95
Deadline!
How Premier Organizations
Win the Race Against Time
Dan Carrison
978-0-8144-0726-4 / HC / $24.95
DoCoMo—Japan’s Wireless Tsunami
How One Mobile Telecom Created a New
Market and Became a Global Force
John Beck and Mitchell Wade
978-0-8144-0753-0 / HC / $25.00
Employer’s Legal Advisor, The
Thomas M. Hanna
978-0-8144-0918-3 / HC / $24.00
First in Thirst*
How Gatorade Turned the Science of
Sweat Into a Cultural Phenomenon
Darren Rovell
978-0-8144-1095-0 / PB / $19.95
Future Savvy
Identifying Trends to Make Better
Decisions, Manage Uncertainty,
and Profit from Change
Adam Gordon
978-0-8144-0912-1 / HC / $24.95
Future, Inc.
How Businesses Can Anticipate
and Profit from What’s Next
Eric Garland
978-0-8144-0897-1 / HC / $24.95
Good Governance for Nonprofits
Developing Principles and Policies
for an Effective Board
Frederic L. Laughlin
and Robert C. Andringa
978-0-8144-7452-5 / HC / $27.95
How Great Decisions Get Made*
10 Easy Steps for Reaching Agreement
on Even the Toughest Issues
Don Maruska
978-0-8144-7398-6 / PB / $17.95
Investing in a Sustainable World
Why GREEN Is the New Color
of Money on Wall Street
Matthew J. Kiernan
978-0-8144-1092-9 / HC / $27.95
Jewish Wisdom for
Business Success
Lessons from the Torah
and Other Ancient Texts
Rabbi Levi Brackman and Sam Jaffe
978-0-8144-1274-9 / HC / $24.00
New Elite, The
Inside the Minds of the Truly Wealthy
Dr. Jim Taylor, Doug Harrison
and Stephen Kraus
978-0-8144-0048-7 / HC / $24.95
New New Economy, The
Yet Another Clueless Manifesto
for the Post-Digital Age
Tim McEachern and Chris O’Brien
978-0-8144-7143-2 / PB / $17.95
No Limit
The Texas Hold’Em Guide
to Winning in Business
Donald G. Krause and Jeff Carter
978-0-8144-8064-9 / HC / $19.95
Protecting Your Company’s
Intellectual Property*
A Practical Guide to Trademarks,
Copyrights, Patents & Trade Secrets
Deborah E. Bouchoux
978-0-8144-7381-8 / PB / $35.00
Seven Secrets for
Negotiating with Government
How to Deal with Local, State,
National, or Foreign Governments—
and Come Out Ahead
Jeswald W. Salacuse
978-0-8144-0908-4 / HC / $24.95
Signs of Success
The Remarkable Power of Business Astrology
Steven Mark Weiss
978-0-8144-7441-9 / HC / $24.00
Sustainable Enterprise
Fieldbook, The
When it All Comes Together
Jeana Wirtenberg William G. Russell
and David Lipsky, PhD
978-0-8144-1278-7 / HC / $35.00
Take No Prisoners
A No-Holds-Barred Approach
to Corporate Excellence
Marvin A. Davis
978-0-8144-8060-1 / HC / $24.95
Telebomb
The Truth Behind the $500-Billion
Telecom Bust and What the Industry
Must Do to Recover
John Handley
978-0-8144-0833-9 / HC / $24.95
Tough Calls
AT&T and the Hard Lessons
Learned from the Telecom Wars
Dick Martin
978-0-8144-7243-9 / HC / $24.95
24-Hour Business, The
Maximizing Productivity Through
Round-the-Clock Operations
Richard M. Coleman
978-0-8144-0240-5 / HC / $27.95
Unforeseen Circumstances
Strategies and Technologies for
Protecting Your Business and Your
People in a Less Secure World
Alexis D. Gutzman
978-0-8144-7158-6 / HC / $25.00

Workplace Wars and
How to End Them
Turning Personal Conflicts
into Productive Teamwork
Kenneth Kaye
978-0-8144-0215-3 / HC / $21.95
Wright Way, The*
7 Problem-Solving Principles
from the Wright Brothers That
Can Make Your Business Soar
Mark Eppler
978-0-8144-1461-3 / PB / $19.95
HEALTH & FITNESS
Alzheimer’s Advisor, The
A Caregiver’s Guide to Dealing with the
Tough Legal and Practical Issues
Vaughn E. James
978-0-8144-0924-4 / PB / $19.95
Beating Lyme
Understanding and Treating This Complex
and Often Misdiagnosed Disease
Dr. Lesley Ann Fein and Constance A Bean
978-0-8144-0944-2 / PB / $15.95
FITNESS AFTER 40
How to Stay Strong at Any Age
Vonda Wright and Ruth Winter
978-0-8144-0994-7 / PB / $17.95
Hope or Hype
The Obsession with Medical Advances
and the High Cost of False Promises
Richard A. Deyo and Donald L. Patrick
978-0-8144-0845-2 / HC / $24.95
More Harm Than Good
What Your Doctor May Not Tell You About
Common Treatments and Procedures
Alan Zelicoff, MD and Michael Bellomo
978-0-8144-0027-2 / HC / $24.00
Stand by Her
A Breast Cancer Guide for Men
John W. Anderson
978-0-8144-1391-3 / PB / $18.95
Surviving the Cancer System
An Empowering Guide to
Taking Control of Your Care
Mark Fesen, M.D., F.A.C.P.
978-0-8144-1356-2 / PB / $18.95
HISTORY
American Entrepreneur
The Fascinating Stories of the People Who
Defined Business in the United States
Larry Schweikart and Lynne Pierson Doti
978-0-8144-1411-8 / HC / $29.95
Clintonomics
How Bill Clinton Reengineered
the Reagan Revolution
Jack Godwin
978-0-8144-1398-2 / HC / $27.95
Deadly Blue
Battle Stories of the U.S. Air Force
Special Operations Command
Fred Pushies
978-0-8144-1360-9 / HC / $24.95
Freeing Tibet
50 Years of Struggle, Resilience, and Hope
John B. Roberts II and Elizabeth A. Roberts
978-0-8144-0983-1 / HC / $24.00
Rich
The Rise and Fall of
American Wealth Culture
Larry Samuel
978-0-8144-1362-3 / HC / $24.95
Taking the Sea
Perilous Waters, Sunken Ships,
and the True Story of the
Legendary Wrecker Captains
Dennis M. Powers
978-0-8144-1353-1 / HC / $22.00
HOUSE & HOME
First-Time Homeowner’s
Survival Guide, The
A Crash Course in Dealing with
Repairs, Renovations, Property Tax Issues,
and Other Potential Disasters
Sid Davis
978-0-8144-7372-6 / PB / $16.00
Help! I’m Knee-Deep in Clutter!
Conquer the Chaos and Get
Organized Once and For All
Joyce I. Anderson
978-0-8144-7420-4 / PB / $15.00
Your Eco-Friendly Home
Buying, Building, or Remodeling Green
Sid Davis
978-0-8144-1037-0 / PB / $17.95
HUMAN RESOURCES
AMA DISC Survey
Robert Cooke
978-0-8144-7090-9 / PB / $16.00
AMA DISC Survey
Facilitator’s Manual
Robert Cooke
978-0-8144-7087-9 / PB / $59.95
Short Discount
Auditing Your
Human Resources Department*
A Step-by-Step Guide
John H. McConnell
978-0-8144-7467-9 / PB / $49.95
Complete Guide to Conflict
Resolution in the Workplace, The
Marick F. Masters and Robert R. Albright
978-0-8144-0629-8 / HC / $79.95
Short Discount
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
Complete Guide to
Performance Appraisal, The
Dick Grote
978-0-8144-0313-6 / HC / $59.95
Short Discount
Complete Reference Checking
Handbook, The
The Proven (and Legal) Way to Prevent
Hiring Mistakes
Edward C. Andler and Dara Herbst
978-0-8144-0744-8 / HC / $29.95
Effective Executive Compensation
Creating a Total
Rewards Strategy for Executives
Michael Dennis Graham, Thomas A. Roth
and Dawn Dugan
978-0-8144-1012-7 / HC / $79.95
8 Practices of Exceptional
Companies, The*
How Great Organizations Make the Most
of Their Human Assets
Dr. Jac Fitz-enz
978-0-8144-7323-8 / PB / $19.95
Employee Recruitment and
Retention Handbook, The
Diane Arthur
978-0-8144-0552-9 / HC / $49.95
Short Discount
Ensuring Fairness in
Health Care Coverage
An Employer’s Guide to Making
Good Decisions on Tough Issues
Matthew K. Wynia and Abraham P. Schwab
978-0-8144-7384-9 / HC / $29.95
Fair, Square & Legal
Safe Hiring, Managing & Firing Practices
to Keep You & Your Company Out of Court
FOURTH EDITION
Donald H. Weiss
978-0-8144-0813-1 / HC / $35.00
How to Design & Implement
a Results-Oriented
Variable Pay System
John G. Belcher
978-0-8144-0296-2 / HC / $55.00
Short Discount
How to Design, Implement, and
Interpret and Employee Survey*
John H. McConnell
978-0-8144-7338-2 / PB / $34.95
How to Develop a
Personnel Policy Manual*
Joseph W. R. Lawson
978-0-8144-7310-8 / PB / $49.95
How to Develop an
Employee Handbook*
Joseph W. R. Lawson
978-0-8144-7466-2 / PB / $49.95
25
 BACKLIST
HR ANSWER BOOK, THE
An Indispensable Guide for Managers
and Human Resources Professionals
Shawn Smith, JD and Rebecca Mazin
978-0-8144-7223-1 / HC / $24.95
HR from the Heart
Inspiring Stories and Strategies
for Building the People Side
of Great Business
Libby Sartain and Martha I. Finney
978-0-8144-0756-1 / HC / $24.95
Investing in Your Company’s
Human Capital*
Strategies to Avoid Spending
Too Little — or Too Much
Jack J. Phillips
978-0-8144-1402-6 / PB / $29.95
New Human Capital Strategy, The
Improving the Value of Your Most
Important Investment—Year After Year
Bradley W. Hall, Ph.D.
978-0-8144-0927-5 / HC / $27.95
New Workforce, The*
Five Sweeping Trends That Will
Shape Your Company’s Future
Harriet Hankin
978-0-8144-1498-9 / PB / $27.95
101 Strategies for
Recruiting Success
Where, When, and How to Find
the Right People Every Time
Christopher W. Pritchard
978-0-8144-7407-5 / PB / $19.95
Recruiting, Interviewing, Selecting
& Orienting New Employees
FOURTH EDITION
Diane Arthur
978-0-8144-0861-2 / HC / $49.95
Short Discount
Roadmap to Strategic HR
Turning a Great Idea into a Business Reality
Ralph Christensen
978-0-8144-0867-4 / HC / $29.95
ROI of Human Capital, The
Measuring the Economic Value
of Employee Performance
SECOND EDITION
Dr. Jac Fitz-enz
978-0-8144-1332-6 / HC / $29.95
Strategic Staffing
A Comprehensive System for
Effective Workforce Planning
SECOND EDITION
Thomas P. Bechet
978-0-8144-0938-1 / HC / $49.95
Transforming
Performance Measurement
Rethinking the Way We Measure
and Drive Organizational Success
Dean R. Spitzer
978-0-8144-0891-9 / HC / $29.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
26
Trouble with HR, The
An Insider’s Guide to Finding
and Keeping the Best People
Johnny C. Taylor and Gary M. Stern
978-0-8144-1344-9 / HC / $27.95
Writing Effective Policies
and Procedures
A Step-by-Step Resource
for Clear Communication
Nancy J. Campbell
978-0-8144-7960-5 / Combbound / $60.00
Short Discount
INTERNATIONAL
BUSINESS
Chocolate Fortunes
The Battle for the Hearts, Minds,
and Wallets of China’s Consumers
Lawrence L. Allen
978-0-8144-1432-3 / HC / $27.95
Global Sourcing Logistics
How to Manage Risk and Gain Competitive
Advantage in a Worldwide Marketplace
Thomas A. Cook
978-0-8144-0892-6 / HC / $69.95
India Arriving
How This Economic Powerhouse
Is Redefining Global Business
Rafiq Dossani
978-0-8144-7424-2 / HC / $24.00
International Logistics
SECOND EDITION
Donald F. Wood, Anthony Barone,
Paul Murphy and Daniel L. Wardlow
978-0-8144-0666-3 / HC / $79.95
Short Discount
Mastering Import and
Export Management
Thomas A. Cook, Rennie Alston
and Kelly Raia
978-0-8144-7203-3 / HC / $85.00
INTERNET &
E-BUSINESS
Amazon Top Seller Secrets
Insider Tips from Amazon’s
Most Successful Sellers
Brad Schepp and Debra Schepp
978-0-8144-1034-9 / PB / $24.95
E-RICHES 2.0
Next-Generation Marketing Strategies
for Making Millions Online
Scott Fox
978-0-8144-1462-0 / HC / $25.00
eBay Business Answer Book, The
The 350 Most Frequently Asked Questions
About Making Big Money on eBay
Cliff Ennico
978-0-8144-0045-6 / PB / $19.95
eBay Business the Smart Way
Maximize Your Profits on
the Web’s #1 Auction Site
THIRD EDITION
Joseph T. Sinclair
978-0-8144-7394-8 / PB / $24.95
eBay Global the Smart Way
Buying and Selling Internationally
on the World’s #1 Auction Site
Joseph T. Sinclair and Ron Ubels
978-0-8144-7241-5 / PB / $19.95
eBay Inventory the Smart Way
How to Find Great Sources and Manage
Your Merchandise to Maximize Profits
on the World’s #1 Auction Site
Joseph T. Sinclair and Jeremy Hanks
978-0-8144-7359-7 / PB / $19.95
eBay Marketing Bible, The
Everything You Need to Know to Reach
More Customers and Maximize Your Profits
Cliff Ennico and Cindy L. Shebley
978-0-8144-1440-8 / PB / $22.00
eBay Photography the Smart Way
Creating Great Product Pictures
that Will Attract Higher Bids and
Sell Your Items Faster
Joseph T. Sinclair and Stanley Livingston
978-0-8144-7293-4 / PB / $19.95
eBay Seller’s Tax and
Legal Answer Book, The
Everything You Need to Know to
Keep the Government Off Your Back
and Out of Your Wallet
Cliff Ennico
978-0-8144-7425-9 / PB / $19.95
eBay the Smart Way
Selling, Buying, and Profiting
on the Web’s #1 Auction Site
FIFTH EDITION
Joseph T. Sinclair
978-0-8144-7451-8 / PB / $17.95
Go Google
20 Ways to Reach More Customers and
Build Revenue with Google Business Tools
Greg Holden
978-0-8144-8059-5 / PB / $19.95
HOW TO SUCCEED IN BUSINESS
USING LINKEDIN
Making Connections and Capturing
Opportunities on the World’s
#1 Business Networking Site
Eric Butow and Kathleen Taylor
978-0-8144-1074-5 / PB / $19.95
INTERNET RICHES
The Simple Money-Making
Secrets of Online Millionaires
Scott Fox
978-0-8144-0995-4 / PB / $17.95
Internet Security Made Easy
A Plain-English Guide to Protecting
Yourself and Your Company Online
Douglas Schweitzer
978-0-8144-7142-5 / PB / $24.95

Managing Online Forums
Everything You Need to Know
to Create and Run Successful
Community Discussion Boards
Patrick O’Keefe
978-0-8144-0197-2 / PB / $24.00
Selling Beyond eBay
Foolproof Ways to Reach More
Customers and Make Big Money
on Rival Online Marketplaces
Greg Holden
978-0-8144-7349-8 / PB / $19.95
Unofficial Guide to Building
Your Business in the
Second Life Virtual World, The
Marketing and Selling Your Product,
Services, and Brand In-World
Sue Martin Mahar and Jay Mahar
978-0-8144-1270-1 / PB / $24.95
Web Conferencing Book, The
Sue Spielman and Liz Winfeld
978-0-8144-7174-6 / PB / $24.95
LEADERSHIP
AMA Handbook of Leadership, The
Marshall Goldsmith, John Baldoni
and Sarah McArthur
978-0-8144-1513-9 / HC / $29.95
Bible on Leadership, The
From Moses to Matthew — Management
Lessons for Contemporary Leaders
Lorin Woolfe
978-0-8144-0682-3 / HC / $22.00
Generating Buy-In*
Mastering the Language of Leadership
Mark S. Walton
978-0-8144-0905-3 / PB / $15.95
Golf and the Game of Leadership*
An 18-Hole Guide for Success
in Business and in Life
Donald E. McHugh
978-0-8144-0099-9 / PB / $18.95
How the Best Leaders Lead
Proven Secrets to Getting the
Most Out of Yourself and Others
Brian Tracy
978-0-8144-1434-7 / HC / $24.95
Into the Unknown*
Leadership Lessons from Lewis & Clark’s
Daring Westward Expedition
Jack Uldrich
978-0-8144-0999-2 / PB / $19.95
John F. Kennedy on Leadership*
The Lessons and Legacy of a President
John A. Barnes
978-0-8144-7455-6 / PB / $16.00
Lead by Example
50 Ways Great Leaders Inspire Results
John Baldoni
978-0-8144-1294-7 / HC / $21.95
Lead Your Boss
The Subtle Art of Managing Up
John Baldoni
978-0-8144-1505-4 / HC / $21.95
Leader as Communicator, The*
Strategies and Tactics to Build Loyalty,
Focus Effort, and Spark Creativity
Robert Mai and Alan Akerson
978-0-8144-0996-1 / PB / $19.95
Leader’s Tool Kit, The
Hundreds of Tips and Techniques
for Developing the Skills You Need
Cy Charney
978-0-8144-0847-6 / PB / $17.95
LEADING AT THE EDGE
Leadership Lessons from the
Extraordinary Saga of Shackleton’s
Antarctic Expedition
Dennis N. T. Perkins, Margaret P. Holtman,
Paul R. Kessler and Catherine McCarthy
978-0-8144-0543-7 / HC / $24.95
Leading Leaders
How to Manage Smart, Talented,
Rich, and Powerful People
Jeswald W. Salacuse
978-0-8144-0855-1 / HC / $27.95
Leading with Cultural Intelligence
The New Secret to Success
David Livermore, Ph.D.
978-0-8144-1487-3 / HC / $24.95
LEADING WITH KINDNESS
How Good People Consistently
Get Superior Results
William F. Baker and Michael O’Malley
978-0-8144-0156-9 / HC / $24.95
Nature of Leadership, The
Reptiles, Mammals, and the Challenge
of Becoming a Great Leader
B. Joseph White and Yaron Prywes
978-0-8144-0894-0 / HC / $21.95
100-Mile Walk, The
A Father and Son on a Quest to
Find the Essence of Leadership
Sander A. Flaum, Jonathon A. Flaum
and Mechele Flaum
978-0-8144-0863-6 / HC / $24.95
108 Skills of
Natural Born Leaders, The
Warren Blank
978-0-8144-0646-5 / HC / $24.95
Preparing for Leadership
What It Takes to Take the Lead
Donna J. Dennis and Debbie Meola
978-0-8144-1452-1 / PB / $17.95
Secrets of Special Ops Leadership*
Dare the Impossible —
Achieve the Extraordinary
William A. Cohen
978-0-8144-1350-0 / PB / $19.95
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
Semper Fi
Business Leadership the Marine Corps Way
Dan Carrison and Rod Walsh
978-0-8144-7272-9 / PB / $15.00
78 Important Questions Every
Leader Should Ask and Answer*
Chris Clarke-Epstein
978-0-8144-7414-3 / PB / $17.95
Soldier, Statesman, Peacemaker*
Leadership Lessons from
George C. Marshall
Jack Uldrich
978-0-8144-1596-2 / PB / $19.95
Time Mastery*
How Temporal Intelligence Will Make
You a Stronger, More Effective Leader
John K. Clemens and Scott Dalrymple
978-0-8144-1064-6 / PB / $21.95
Transnational Leadership
Development
Preparing the Next Generation for the
Borderless Business World
Beth Fisher-Yoshida and Kathy D. Geller
978-0-8144-1039-4 / HC / $29.95
Wisdom of
Alexander the Great, The*
Enduring Leadership Lessons From
the Man Who Created an Empire
Lance B. Kurke
978-0-8144-0098-2 / PB / $17.95
MANAGEMENT
Action Tools for
Effective Managers*
A Guide for Solving Day-to-Day
Problems on the Job
Margaret Mary Gootnick and David Gootnick
978-0-8144-7029-9 / PB / $18.95
AMA Guide to
Management Development, The
Daniel R. Tobin
and Margaret Pettingell
978-0-8144-0899-5 / HC / $34.95
Becoming an
Extraordinary Manager
The 5 Essentials for Success
Leonard Sandler
978-0-8144-8065-6 / PB / $17.95
Bench Strength
Developing the Depth and Versatility of
Your Organization’s Leadership Talent
Dr. Robert W. Barner
978-0-8144-0884-1 / HC / $29.95
Beyond Race and Gender*
Unleashing the Power of Your Total
Workforce by Managing Diversity
R. Roosevelt Thomas
978-0-8144-7807-3 / PB / $17.95
27
 BACKLIST
Building a House for Diversity
How a Fable About a Giraffe
& an Elephant Offers New Strategies
for Today’s Workforce
R. Roosevelt Thomas
and Marjorie I. Woodruff
978-0-8144-0463-8 / HC / $27.95
Building on the
Promise of Diversity
How We Can Move to the Next Level
in Our Workplaces, Our Communities,
and Our Society
R. Roosevelt Thomas
978-0-8144-0862-9 / HC / $27.95
Busy Manager’s Guide
to Delegation, The
Richard A. Luecke and M. Perry McIntosh
978-0-8144-1474-3 / PB / $12.00
Class with Drucker, A
The Lost Lessons of the World’s
Greatest Management Teacher
William A. Cohen
978-0-8144-1418-7 / PB / $17.95
Coaching Connection, The
A Manager’s Guide to Developing
Individual Potential in the Context
of the Organization
John Hoover and Paul Gorrell
978-0-8144-1414-9 / HC / $29.95
Coaching for
Emotional Intelligence
The Secret to Developing the
Star Potential in Your Employees
Bob Wall
978-0-8144-0890-2 / HC / $24.95
Coaching, Counseling & Mentoring
How to Choose & Use the Right Technique
to Boost Employee Performance
SECOND EDITION
Florence M. Stone
978-0-8144-7385-6 / HC / $24.95
Complete Guide to Hiring and
Firing Government Employees, The
Stewart Liff
978-0-8144-1450-7 / HC / $24.95
Danger in the Comfort Zone
From Boardroom to Mailroom —
How to Break the Entitlement Habit
That’s Killing American Business
Judith M. Bardwick
978-0-8144-7886-8 / PB / $17.95
Designing Dynamic Organizations
A Hands-on Guide for
Leaders at All Levels
Jay Galbraith, Diane Downey
and Amy Kates
978-0-8144-7119-7 / PB / $29.95
Discipline Without Punishment
The Proven Strategy That Turns Problem
Employees into Superior Performers
SECOND EDITION
Dick Grote
978-0-8144-7330-6 / PB / $19.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
28
Effective Supervisor’s Handbook
Louis V. Imundo
978-0-8144-7829-5 / PB / $17.95
End of Office Politics as Usual, The
A Complete Strategy for Creating a More
Productive and Profitable Organization
Lawrence B. MacGregor Serven
978-0-8144-0664-9 / HC / $24.95
EQ Interview, The
Finding Employees with
High Emotional Intelligence
Adele B. Lynn
978-0-8144-0941-1 / PB / $16.00
Facilitator’s Fieldbook, The
SECOND EDITION
Tom Justice and David W. Jamieson
978-0-8144-7314-6 / PB / $39.95
Finding & Keeping
Great Employees*
Jim Harris and Joan Brannick
978-0-8144-0036-4 / PB / $19.95
FIRST-TIME MANAGER, THE
FIFTH EDITION
Loren B. Belker and Gary S. Topchik
978-0-8144-0821-6 / PB / $17.95
First-Time Manager’s Guide to
Performance Appraisals, The
Diane Arthur
978-0-8144-7440-2 / PB / $15.00
From Difficult to Disturbed
Understanding and Managing
Dysfunctional Employees
Laurence Miller, Ph.D.
978-0-8144-0922-0 / HC / $22.00
From the Bureau to the Boardroom
30 Management Lessons from the FBI
Dan Carrison
978-0-8144-1063-9 / HC / $24.95
GENERATIONS AT WORK
Managing the Clash of Veterans, Boomers,
Xers, and Nexters in Your Workplace
Ron Zemke, Claire Raines
and Bob Filipczak
978-0-8144-0480-5 / HC / $27.00
Get Weird!
101 Innovative Ways to Make Your
Company a Great Place to Work
John Putzier
978-0-8144-7114-2 / PB / $17.95
Getting to Innovation
How Asking the Right Questions Generates
the Great Ideas Your Company Needs
Arthur B. VanGundy
978-0-8144-0898-8 / HC / $29.95
HIGH-IMPACT
INTERVIEW QUESTIONS
701 Behavior-Based Questions to
Find the Right Person for Every Job
Victoria A. Hoevemeyer
978-0-8144-7301-6 / PB / $17.95
Hiring and Firing Question
and Answer Book, The*
Paul Falcone
978-0-8144-7412-9 / PB / $21.95
Hothouse Effect, The
Intensify Creativity in Your Organization
Using Secrets from History’s Most
Innovative Communities
Barton Kunstler
978-0-8144-0769-1 / HC / $27.95
How to Recognize and
Reward Employees
150 Ways to Inspire Peak Performance
SECOND EDITION
Donna Deeprose
978-0-8144-7331-3 / PB / $13.95
Innovation Killer, The
How What We Know Limits
What We Can Imagine — and What
Smart Companies Are Doing About It
Cynthia Barton Rabe
978-0-8144-0883-4 / HC / $26.00
Instant Manager, The
More Than 100 Quick Tips and
Techniques for Great Results
Cy Charney
978-0-8144-7213-2 / PB / $18.95
KEEPING EMPLOYEES
ACCOUNTABLE FOR RESULTS
Quick Tips for Busy Managers
Brian Cole Miller
978-0-8144-7320-7 / PB / $17.95
Keeping the People Who
Keep You in Business
24 Ways to Hang On to
Your Most Valuable Talent
Leigh Branham
978-0-8144-0597-0 / HC / $27.95
Knowledge Management and
Networked Environments
Leveraging Intellectual Capital in
Virtual Business Communities
Alfred J. Beerli, Dr. Svenja Falk
and Daniel Diemers
978-0-8144-0742-4 / HC / $29.95
Leadership Advantage, The
How the Best Companies Are
Developing Their Talent to Pave
the Way for Future Success
Robert M. Fulmer and Jared L. Bleak
978-0-8144-0925-1 / HC / $27.95
Management 500, The
A High-Octane Formula
for Business Success
Dan Coughlin
978-0-8144-1423-1 / HC / $22.00
Management Skills
for New Managers
Carol W. Ellis
978-0-8144-0830-8 / PB / $15.00

Management Would Be Easy...
If It Weren’t for the People
Patricia J. Addesso
978-0-8144-0707-3 / HC / $24.95
Manager’s Desk Reference, The*
Cynthia Berryman-Fink and Charles B. Fink
978-0-8144-0039-5 / PB / $24.95
Manager’s Guide to Coaching, A
Simple and Effective Ways to Get
the Best From Your Employees
Anne Loehr and Brian Emerson
978-0-8144-0982-4 / PB / $16.95
Manager’s Guide to HR, The
Hiring, Firing, Performance Evaluations,
Documentation, Benefits, and
Everything Else You Need to Know
Max Muller
978-0-8144-1076-9 / HC / $24.95
Manager’s Guide to Improving
Workplace Performance, A
Roger Chevalier
978-0-8144-7418-1 / PB / $19.95
Manager’s Guide to Maximizing
Employee Potential, The
Quick and Easy Strategies
to Develop Talent Every Day
William J. Rothwell
978-0-8144-1430-9 / PB / $17.95
Manager’s Question and
Answer Book, The*
Florence M. Stone
978-0-8144-0758-5 / PB / $17.95
Managing Crises
Before They Happen*
What Every Executive and Manager
Needs to Know about Crisis Management
Ian I. Mitroff and Gus Anagnos
978-0-8144-7328-3 / PB / $19.95
Managing Government Employees
How to Motivate Your People,
Deal with Difficult Issues, and
Achieve Tangible Results
Stewart Liff
978-0-8144-0887-2 / HC / $24.95
Managing Workplace Negativity
Gary S. Topchik
978-0-8144-0582-6 / HC / $21.95
Myself and Other
More Important Matters
Charles Handy
978-0-8144-0173-6 / HC / $25.00
New Manager’s Starter Kit, The*
Essential Tools for Doing the Job Right
Robert Crittendon
978-0-8144-7135-7 / PB / $17.95
NEW MANAGER’S TOOL KIT, THE
21 Things You Need to Know
to Hit the Ground Running
Don Grimme and Sheryl Grimme
978-0-8144-1306-7 / PB / $16.95
New Supervisor’s
Survival Manual, The
William A. Salmon
978-0-8144-7027-5 / PB / $18.95
96 GREAT INTERVIEW QUESTIONS
TO ASK BEFORE YOU HIRE
SECOND EDITION
Paul Falcone
978-0-8144-1351-7 / PB / $17.95
On Cloud Nine
Weathering the Challenge of Many
Generations in the Workplace
Robert W. Wendover
and Terrence L. Gargiulo
978-0-8144-0878-0 / HC / $19.95
One Foot Out the Door
How to Combat the Psychological
Recession That’s Alienating Employees
and Hurting American Business
Judith M. Bardwick, Ph.D.
978-0-8144-8058-8 / HC / $24.95
101 Boardroom Problems
and How to Solve Them
Eli Mina
978-0-8144-1058-5 / HC / $24.95
101 TOUGH CONVERSATIONS
TO HAVE WITH EMPLOYEES
A Manager’s Guide to Addressing
Performance, Conduct, and
Discipline Challenges
Paul Falcone
978-0-8144-1348-7 / PB / $18.95
Peanut Butter
and Jelly Management
Tales from Parenthood
Lessons for Managers
Chris Komisarjevsky
and Reina Komisarjevsky
978-0-8144-7224-8 / PB / $12.95
Performance Appraisal Question
and Answer Book, The
A Survival Guide for Managers
Dick Grote
978-0-8144-7151-7 / PB / $17.95
Power of Strategic Commitment, The
Achieving Extraordinary Results Through
Total Alignment and Engagement
Josh Leibner, Gershon Mader and Alan Weiss
978-0-8144-1374-6 / HC / $29.95
Primal Management
Unraveling the Secrets of Human Nature
to Drive High Performance
Paul Herr
978-0-8144-1396-8 / HC / $25.00
Productive Performance Appraisals
SECOND EDITION
Paul Falcone and Randi T. Sachs
978-0-8144-7422-8 / PB / $10.00
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
QUICK EMOTIONAL INTELLIGENCE
ACTIVITIES FOR BUSY MANAGERS
50 Team Exercises That
Get Results in Just 15 Minutes
Adele B. Lynn
978-0-8144-0895-7 / PB / $17.95
Quick Meeting Openers
for Busy Managers
More Than 50 Icebreakers,
Energizers, and Other Creative
Activities That Get Results
Brian Cole Miller
978-0-8144-0933-6 / PB / $17.95
Relational Enterprise, The
Moving Beyond CRM to Maximize
All Your Business Relationships
Kenneth Carlton Cooper
978-0-8144-0669-4 / HC / $29.95
Resolving Conflicts on the Job
Bill Withers and Jerry Wisinski
978-0-8144-7413-6 / PB / $12.95
Rookie Manager, The*
A Guide to Surviving Your
First Year in Management
Joseph T. Straub
978-0-8144-0984-8 / PB / $15.00
Seeds of Innovation, The*
Cultivating the Synergy
That Fosters New Ideas
Elaine Dundon
978-0-8144-1571-9 / PB / $24.95
Seeing Is Believing*
How the New Art of Visual Management
Can Boost Performance
Throughout Your Organization
Pamela A. Posey
978-0-8144-0035-7 / PB / $29.95
7 Hidden Reasons
Employees Leave, The
How to Recognize the Subtle Signs
and Act Before It’s Too Late
Leigh Branham
978-0-8144-0851-3 / HC / $24.95
Shortcuts for Smart Managers
Checklists, Worksheets, and Action Plans
for Managers with No Time to Waste
Lisa Davis
978-0-8144-0432-4 / HC / $24.95
Spiral Up
and Other Management Secrets
Behind Wildly Successful Initiatives
Jane C. Linder
978-0-8144-0917-6 / HC / $24.95
Survival Guide to Managing
Employees from Hell, A
Handling Idiots, Whiners, Slackers,
and Other Workplace Demons
Gini Graham Scott
978-0-8144-7408-2 / PB / $15.00
29
 BACKLIST
Territorial Games*
Understanding and Ending
Turf Wars at Work
Annette Simmons
978-0-8144-7410-5 / PB / $19.95
30 Reasons Employees
Hate Their Managers
What Your People May Be Thinking
and What You Can Do About It
Bruce L. Katcher and Adam Snyder
978-0-8144-0915-2 / HC / $21.95
2600 PHRASES FOR EFFECTIVE
PERFORMANCE REVIEWS
Ready-to-Use Words and Phrases
That Really Get Results
Paul Falcone
978-0-8144-7282-8 / PB / $10.95
Value Driven Management
How to Create and Maximize Value
Over Time for Organizational Success
Randolph A. Pohlman, Gareth S. Gardiner
and Ellen M. Heffes
978-0-8144-0485-0 / HC / $24.95
Voices of Diversity
Real People Talk About Problems
and Solutions in a Workplace
Where Everyone Is Not Alike
Renee Blank and Sandra Slipp
978-0-8144-0217-7 / HC / $24.95
What Every Manager Needs to
Know About Sexual Harassment*
Darlene Orlov and Michael T. Roumell
978-0-8144-7350-4 / PB / $19.95
What Every New Manager
Needs to Know
Making a Successful Transition to
Management
Gerard H. Gaynor
978-0-8144-7179-1 / PB / $17.95
Wisdom Network, The
An 8-Step Process for Identifying,
Sharing, and Leveraging
Individual Expertise
Steve Benton and Melissa Giovagnoli
978-0-8144-7318-4 / HC / $27.95
You’ve Gotta Have Heart
Achieving Purpose Beyond Profit
in the Social Sector
Cass Wheeler
978-0-8144-0990-9 / HC / $24.95
MANUFACTURING
Going Lean
How the Best Companies Apply
Lean Manufacturing Principles to
Shatter Uncertainty, Drive Innovation,
and Maximize Profits
Stephen A. Ruffa
978-0-8144-1057-8 / HC / $27.95
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
30
Kanban Made Simple*
Demystifying and Applying Toyota’s
Legendary Manufacturing Process
John M. Gross and Kenneth R. McInnis
978-0-8144-1329-6 / PB / $29.95
Lean Machine, The
How Harley-Davidson Drove Top-Line
Growth and Profitability with Revolu-
tionary Lean Product Development
Dantar P. Oosterwal
978-0-8144-1378-4 / HC / $27.95
Lean Manufacturing That Works
Powerful Tools for Dramatically
Reducing Waste and Maximizing Profits
Bill Carreira
978-0-8144-7237-8 / HC / $27.95
Lean Six Sigma That Works
A Powerful Action Plan for Dramatically
Improving Quality, Increasing Speed,
and Reducing Waste
Bill Carreira and Bill Trudell
978-0-8144-7347-4 / PB / $21.95
Speed to Market
Lean Manufacturing for Job Shops
SECOND EDITION
Vincent Bozzone
978-0-8144-0694-6 / HC / $59.95
Visual Systems*
Harnessing the Power
of a Visual Workplace
Gwendolyn D. Galsworth
978-0-8144-7459-4 / PB / $55.00
MARKETING,
ADVERTISING & PR
According to Kotler
The World’s Foremost Authority on
Marketing Answers Your Questions
Philip Kotler
978-0-8144-7295-8 / PB / $17.95
Age Curve, The
How to Profit from the Coming
Demographic Storm
Kenneth W. Gronbach
978-0-8144-0181-1 / HC / $24.95
All Customers Are Irrational
Understanding What They Think,
What They Feel, and What Keeps
Them Coming Back
William J. Cusick
978-0-8144-1421-7 / HC / $24.95
AMA Handbook of
Public Relations, The
Robert L. Dilenschneider
978-0-8144-1525-2 / HC / $35.00
Be a Network Marketing Superstar
The One Book You Need to Make More
Money Than You Ever Thought Possible
Mary Christensen and Wayne Christensen
978-0-8144-7431-0 / PB / $15.00
BE A RECRUITING SUPERSTAR
The Fast Track to
Network Marketing Millions
Mary Christensen
978-0-8144-0163-7 / PB / $16.00
Beyond Buzz
The Next Generation of
Word-of-Mouth Marketing
Lois Kelly
978-0-8144-7383-2 / HC / $24.95
BOOM
Marketing to the Ultimate Power Consumer
— The Baby-Boomer Woman
Mary Brown and Carol Orsborn
978-0-8144-7390-0 / HC / $24.00
Brain Tattoos*
Creating Unique Brands That
Stick in Your Customers’ Minds
Karen Post
978-0-8144-7234-7 / PB / $17.95
Brand Aid
An Easy Reference Guide to Solving
Your Toughest Branding Problems and
Strengthening Your Market Position
Brad VanAuken
978-0-8144-0681-6 / HC / $24.95
Conquering Consumerspace*
Marketing Strategies for a Branded World
Michael R. Solomon
978-0-8144-7428-0 / PB / $19.95
Defending the Brand
Aggressive Strategies for Protecting
Your Brand in the Online Arena
Brian H. Murray
978-0-8144-0754-7 / HC / $27.95
Digital Engagement
Internet Marketing That
Captures Customers and Builds
Intense Brand Loyalty
Leland Harden and Bob Heyman
978-0-8144-1072-1 / PB / $24.00
Don’t Think Pink
What Really Makes Women Buy —
and How to Increase Your Share
of This Crucial Market
Lisa Johnson and Andrea Learned
978-0-8144-0815-5 / HC / $23.00
Effective E-Mail Marketing*
The Complete Guide to Creating
Successful Campaigns
Herschell Gordon Lewis
978-0-8144-7147-0 / PB / $24.95
GET CLIENTS NOW!™
A 28-Day Marketing Program for Profes-
sionals, Consultants, and Coaches
SECOND EDITION
C. J. Hayden
978-0-8144-7374-0 / PB / $19.95
Instant Appeal
The 8 Primal Factors That
Create Blockbuster Success
Vicki Kunkel
978-0-8144-0946-6 / HC / $24.00

Loyalty Advantage, The*
Essential Steps to Energize Your Company,
Your Customers, Your Brand
Dianne Michonski Durkin
978-0-8144-1577-1 / PB / $24.95
Managing Channels of Distribution
The Marketing Executive’s
Complete Guide
Kenneth Rolnicki
978-0-8144-0335-8 / HC / $65.00
Short Discount
Marketing Plan, The
How to Prepare and Implement It
THIRD EDITION
William M. Luther
978-0-8144-7101-2 / PB / $19.95
Powerhouse Marketing Plans
14 Outstanding Real-Life Plans and
What You Can Learn from Them to
Supercharge Your Own Campaigns
Winslow “Bud” Johnson
978-0-8144-7219-4 / PB / $29.95
Pricing for Profit
How to Command Higher Prices for Your
Products and Services
Dale Furtwengler
978-0-8144-1517-7 / HC / $24.95
Rainmaker’s Toolkit, The
Power Strategies for Finding, Keeping,
and Growing Profitable Clients
Harry Mills
978-0-8144-7216-3 / HC / $22.00
Secrets of the Marketing Masters
What the Best Marketers Do —
And Why It Works
Dick Martin
978-0-8144-0943-5 / HC / $24.00
Secrets of Word-of-Mouth
Marketing, The
How to Trigger Exponential Sales
Through Runaway Word of Mouth
George Silverman
978-0-8144-7072-5 / PB / $17.95
Trust or Consequences*
Build Trust Today or
Lose Your Market Tomorrow
Al Golin
978-0-8144-7388-7 / PB / $24.00
Truth
The New Rules for
Marketing in a Skeptical World
Lynn B. Upshaw
978-0-8144-7376-4 / HC / $24.95
WEB COPY THAT SELLS
The Revolutionary Formula for
Creating Killer Copy That Grabs Their
Attention and Compels Them to Buy
SECOND EDITION
Maria Veloso
978-0-8144-1304-3 / PB / $21.95
World Famous
How to Give Your Business
a Kick-Ass Brand Identity
David Tyreman
978-0-8144-0934-3 / PB / $17.95
NEGOTIATION
& PERSUASION
Anatomy of Persuasion, The*
How to Persuade Others To Act on
Your Ideas, Accept Your Proposals,
Buy Your Products or Services,
Hire You, Promote You, and More!
Norbert Aubuchon
978-0-8144-0936-7 / PB / $17.95
Artful Persuasion
How to Command Attention,
Change Minds, and Influence People
Harry Mills
978-0-8144-7063-3 / PB / $17.95
Black Belt Negotiating
Become a Master Negotiator Using
Powerful Lessons from the Martial Arts
Michael Lee and Sensei Grant Tabuchi
978-0-8144-7461-7 / PB / $15.00
How to Become a Better Negotiator
SECOND EDITION
Richard A. Luecke and James G. Patterson
978-0-8144-0047-0 / PB / $12.00
How to Negotiate
Anything with Anyone
Anywhere Around the World
THIRD EDITION
Frank L. Acuff
978-0-8144-8066-3 / PB / $21.95
Leverage
How to Get It and How to
Keep It in Any Negotiation
Roger J. Volkema
978-0-8144-7326-9 / PB / $16.95
Maximum Influence
The 12 Universal Laws
of Power Persuasion
Kurt Mortensen
978-0-8144-7258-3 / PB / $17.95
Negotiation Toolkit, The
How to Get Exactly What You Want
in Any Business or Personal Situation
Roger J. Volkema
978-0-8144-8008-3 / PB / $18.95
Persuasion IQ
The 10 Skills You Need to
Get Exactly What You Want
Kurt Mortensen
978-0-8144-0993-0 / HC / $21.95
StreetSmart Negotiator, The*
How to Outwit, Outmaneuver,
and Outlast Your Opponents
Harry Mills
978-0-8144-7198-2 / PB / $15.00
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
PERSONAL FINANCE
& INVESTING
Financial Bliss
A Couple’s Guide to Merging Money
Styles and Building a Rich Life Together
Bambi Holzer
978-0-8144-0885-8 / HC / $21.95
Informed Investor, The*
A Hype-Free Guide to Constructing
a Sound Financial Portfolio
Frank Armstrong
978-0-8144-7250-7 / PB / $17.95
Net Worth Workout, The
A Powerful Program for a
Lifetime of Financial Fitness
Susan Feitelberg
978-0-8144-7474-7 / PB / $14.95
Protecting and Rebuilding
Your Retirement
Everything You Need to Do to
Secure Your Financial Future
Les Abromovitz
978-0-8144-7185-2 / HC / $24.95
60-Minute Estate Planner
Fast and Easy Plans for
Saving Taxes, Avoiding Probate,
and Maximizing Inheritance
Sandy F. Kraemer
978-0-8144-7305-4 / PB / $21.95
Stock Investor’s
Pocket Calculator, The
A Quick Guide to All the Formulas and
Ratios You Need to Invest Like a Pro
Michael C. Thomsett
978-0-8144-7460-0 / PB / $17.95
Untapped Riches
Never Pay Off Your Mortgage —
and Other Surprising Secrets
for Building Wealth
Susan Cutaia, Anthony Cutaia
and Robert Slater
978-0-8144-7396-2 / PB / $18.95
Winning With Futures
The Smart Way to Recognize
Opportunities, Calculate Risk,
and Maximize Profits
Michael C. Thomsett
978-0-8144-0987-9 / PB / $19.95
Winning with Options*
The Smart Way to Manage Portfolio Risk
and Maximize Profit
Michael C. Thomsett
978-0-8144-0033-3 / PB / $19.95
Winning With Stocks
The Smart Way to Pick Investments,
Manage Your Portfolio, and
Maximize Profits
Michael C. Thomsett
978-0-8144-0986-2 / PB / $16.00
31
 BACKLIST
PLANT &
FACILITIES
Complete Equipment-Leasing
Handbook, The*
A Deal Maker’s Guide with Forms,
Checklists, and Worksheets
Richard M. Contino
978-0-8144-7379-5 / PB / $55.00
Disaster Recovery Handbook, The
A Step-by-Step Plan to Ensure Business
Continuity and Protect Vital Operations,
Facilities, and Assets
Michael Wallace and Lawrence Webber
978-0-8144-7240-8 / HC / $54.00
Facility Management
Handbook, The
THIRD EDITION
David G. Cotts, Kathy O. Roper|and
Richard P. Payant
978-0-8144-1380-7 / HC / $79.95
Facility Manager’s Emergency
Preparedness Handbook, The*
Bernard T. Lewis and Richard P. Payant
978-0-8144-7362-7 / PB / $49.95
Facility Manager’s Guide to
Finance and Budgeting, The*
David G. Cotts and Ed Rondeau
978-0-8144-0159-0 / PB / $39.95
Front Desk Security and Safety
An on-the-Job Guide to Handling
Emergencies, Threats, and
Unexpected Situations
Betty A. Kildow
978-0-8144-0826-1 / PB / $15.95
Managing Time and Space
in the Modern Warehouse
With Ready-to-Use Forms,
Checklists, & Documentation
Ernst F. Bolten
978-0-8144-7956-8 / HC / $40.00
Short Discount
PREGNANCY,
PARENTING &
CHILDBIRTH
ABCs of Breastfeeding, The
Everything a Mom Needs to Know
for a Happy Nursing Experience
Stacey H. Rubin
978-0-8144-8057-1 / PB / $14.95
ADD/ADHD DRUG FREE
Natural Alternatives and Practical
Exercises to Help Your Child Focus
Frank Jacobelli and Lynn A. Watson
978-0-8144-0094-4 / PB / $15.00
Baby on Board
Becoming a Mother without Losing
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
32
Yourself-A Guide for Moms-to-Be
Joelle Jay and Amy Kovarick
978-0-8144-0907-7 / PB / $17.95
Baby Read-Aloud Basics
Fun and Interactive Ways to Help Your
Little One Discover the World of Words
Caroline J. Blakemore
and Barbara Weston Ramirez
978-0-8144-7358-0 / PB / $15.00
Discipline Miracle, The
The Clinically Proven System for Raising
Happy, Healthy, and Well-Behaved Kids
Dr. Linda Pearson and L. A. Stamford
978-0-8144-7297-2 / PB / $14.95
Generation Text
Raising Well-Adjusted Kids
in an Age of Instant Everything
Dr. Michael Osit
978-0-8144-0932-9 / HC / $22.00
Identity Trap, The
Saving Our Teens from Themselves
Joseph Nowinski
978-0-8144-7366-5 / HC / $22.00
It Gets Easier! . . . And Other Lies
We Tell New Mothers
A Fun, Practical Guide to Becoming a Mom
Claudine Wolk
978-0-8144-1502-3 / PB / $14.00
Kids Who Think Outside the Box
Helping Your Unique Child Thrive
in a Cookie-Cutter World
Stephanie Lerner
978-0-8144-7275-0 / PB / $15.00
Made Here, Baby!
The Essential Guide to Finding the Best
American-Made Products for Your Kids
Bruce H. Wolk
978-0-8144-1388-3 / PB / $17.95
Moments and Milestones
Pregnancy Journal
A Week-by-Week Companion
Jennifer Leigh Youngs
and Bettie B. Youngs
978-0-8144-7377-1 / Combbound / $19.95
Mommy Guilt*
Learn to Worry Less, Focus on What
Matters Most, and Raise Happier Kids
Julie Bort, Aviva Pflock and Devra Renner
978-0-8144-0870-4 / PB / $15.00
Overcoming School Anxiety
How to Help Your Child Deal With
Separation, Tests, Homework, Bullies,
Math Phobia, and Other Worries
Diane Peters Mayer
978-0-8144-7446-4 / PB / $16.00
Parenting A Defiant Child
A Sanity-Saving Guide to Finally
Stopping the Bad Behavior
Philip S. Hall and Nancy J. Hall
978-0-8144-7468-6 / PB / $15.00
Parenting an Adult with
Disabilities or Special Needs
Everything You Need to Know to Plan
for and Protect Your Child’s Future
Peggy Lou Morgan
978-0-8144-0991-6 / PB / $17.95
PARENTING BEYOND BELIEF
On Raising Ethical, Caring Kids
Without Religion
Dale McGowan
978-0-8144-7426-6 / PB / $17.95
Parenting Your Complex Child*
Become a Powerful Advocate for the
Autistic, Down Syndrome, PDD, Bipolar,
or Other Special-Needs Child
Peggy Lou Morgan
978-0-8144-7316-0 / PB / $16.95
RAISING FREETHINKERS
A Practical Guide for
Parenting Beyond Belief
Dale McGowan, Molleen Matsumura,
Amanda Metskas and Jan Devor
978-0-8144-1096-7 / PB / $17.95
Raising Gifted Kids
Everything You Need to Know to
Help Your Exceptional Child Thrive
Dr. Barbara Klein
978-0-8144-7342-9 / PB / $16.95
7 Steps to Raising
a Bilingual Child
Naomi Steiner and Susan L. Hayes
978-0-8144-0046-3 / PB / $14.95
Still a Family
A Guide to Good Parenting
Through Divorce
Lisa Rene Reynolds
978-0-8144-1296-1 / PB / $16.95
STRESS-FREE POTTY TRAINING
A Commonsense Guide to Finding
the Right Approach for Your Child
Sara Au and Peter L. Stavinoha
978-0-8144-0162-0 / PB / $12.95
Stress-Free Pregnancy Guide, The
A Doctor Tells You What to Really Expect
Carol Livoti, Dr. and Elizabeth Topp
978-0-8144-8055-7 / PB / $15.00
Strong Kids, Healthy Kids
The Revolutionary Program for
Increasing Your Child’s Fitness
in 30 Minutes a Week
Fredrick Hahn
978-0-8144-0942-8 / HC / $21.95
TWIN SENSE
A Sanity-Saving Guide to Raising Twins —
From Pregnancy Through the First Year
Dagmara Scalise
978-0-8144-1066-0 / PB / $15.00
When to Worry
How to Tell If Your Teen Needs Help—
And What to Do About It
Lisa Boesky
978-0-8144-7363-4 / PB / $17.95

PRODUCT
DEVELOPMENT
Customer-Centered Products
Creating Successful Products through
Smart Requirements Management
Ivy F. Hooks and Kristin A. Farry
978-0-8144-0568-0 / HC / $35.00
Something Really New
Three Simple Steps to Creating
Truly Innovative Products
Denis J. Hauptly
978-0-8144-0032-6 / HC / $21.95
PROJECT
MANAGEMENT
AMA Handbook of
Project Management, The
SECOND EDITION
Paul C. Dinsmore and Jeannette Cabanis-
Brewin
978-0-8144-7271-2 / HC / $79.95
Short Discount
Blueprint for Project Recovery—
A Project Management Guide
The Complete Process for Getting
Derailed Projects Back on Track
Ronald B. Cagle
978-0-8144-0766-0 / HC / $59.95
Building Project-Management
Centers of Excellence
Dennis Bolles
978-0-8144-0717-2 / HC / $49.95
Communications Skills
for Project Managers
Michael Campbell
978-0-8144-1053-0 / HC / $24.95
Emotional Intelligence
for Project Managers
The People Skills You Need
to Achieve Outstanding Results
Anthony Mersino
978-0-8144-7416-7 / PB / $19.95
Facilitating Project
Performance Improvement
A Practical Guide to Multi-Level Learning
Jerry Julian
978-0-8144-1532-0 / HC / $29.95
FUNDAMENTALS OF
PROJECT MANAGEMENT
THIRD EDITION
James P. Lewis
978-0-8144-0879-7 / PB / $14.95
Identifying and Managing
Project Risk
Essential Tools for
Failure-Proofing Your Project
SECOND EDITION
Tom Kendrick
978-0-8144-1340-1 / HC / $32.95
Improving Your Project
Management Skills
Larry Richman
978-0-8144-0875-9 / PB / $15.00
Little Black Book of
Project Management, The
THIRD EDITION
Michael C. Thomsett
978-0-8144-1529-0 / PB / $16.00
Managing Information
Technology Projects
Applying Project Management
Strategies to Software, Hardware,
and Integration Initiatives
James Taylor
978-0-8144-0811-7 / HC / $59.95
Maximizing Project Value
Defining, Managing, and Measuring
for Optimal Return
Jeff Berman
978-0-8144-7382-5 / PB / $19.95
Power of Enterprise-Wide
Project Management, The
Dennis Bolles and Darrel Hubbard
978-0-8144-7404-4 / HC / $49.95
Preparing for the Project
Management Professional (PMP©)
Certification Exam
THIRD EDITION
Michael W. Newell
978-0-8144-0859-9 / PB / $29.95
Program Management
Office Advantage, The
A Powerful and Centralized Way for
Organizations to Manage Projects
Lia Tjahjana, Paul Dwyer
and Mohsin Habib
978-0-8144-1426-2 / HC / $34.95
Project Management
How to Plan and Manage
Successful Projects
Joan Knutson and Ira Bitz
978-0-8144-5043-7 / HC / $59.95
Project Management
Office Toolkit, The
Jolyon Hallows
978-0-8144-0663-2 / HC / $99.95
Short Discount
Project Management Question
and Answer Book, The
Michael W. Newell and Marina N. Grashina
978-0-8144-7164-7 / PB / $17.95
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
Project Management That Works
Real-World Advice on Communicating,
Problem-Solving, and Everything Else
You Need to Know to Get the Job Done
Rick A. Morris
and Brette McWhorter Sember
978-0-8144-0988-6 / HC / $24.95
RESULTS WITHOUT AUTHORITY
Controlling a Project When the
Team Doesn’t Report to You —
A Project Manager’s Guide
Tom Kendrick
978-0-8144-7343-6 / PB / $19.95
Survival Guide for
Project Managers, A*
SECOND EDITION
James Taylor
978-0-8144-0877-3 / PB / $19.95
Your Successful Project
Management Career
Ronald B. Cagle
978-0-8144-0824-7 / PB / $17.95
PURCHASING AND
SUPPLY CHAIN
Collaborative Planning,
Forecasting, and Replenishment
How to Create a Supply Chain Advantage
Dirk Seifert
978-0-8144-7182-1 / HC / $44.95
Essentials of
Inventory Management
Max Muller
978-0-8144-0751-6 / HC / $39.95
Extending the Supply Chain
How Cutting-Edge Companies Bridge the
Critical Last Mile into Customers’ Homes
Kenneth Karel Boyer, Markham T. Frohlich
and G. Tomas M. Hult
978-0-8144-0836-0 / HC / $34.95
Incredible Payback, The
Innovative Sourcing Solutions
That Deliver Extraordinary Results
Dave Nelson, Patricia E. Moody
and Jonathan R. Stegner
978-0-8144-7207-1 / HC / $32.95
New Directions in
Supply-Chain Management
Technology, Strategy, and Implementation
Tonya Boone and Ram Ganeshan
978-0-8144-0637-3 / HC / $99.95
Profit-Focused
Supplier Management*
How to Identify Risks
and Recognize Opportunities
Pirkko Ostring
978-0-8144-0998-5 / PB / $27.95
33
 BACKLIST
Sourcing Solution, The*
A Step-by-Step Guide to Creating
a Successful Purchasing Program
Larry Paquette
978-0-8144-0038-8 / PB / $29.95
Supply Chain
Cost Management, The
The AIM & DRIVE Process for
Achieving Extraordinary Results
Jimmy Anklesaria
978-0-8144-7475-4 / HC / $39.95
Supply Chain Excellence
SECOND EDITION
Peter Bolstorff and Robert Rosenbaum
978-0-8144-0926-8 / HC / $39.95
Supply Chain Imperative, The
How to Ensure Ethical Behavior
in Your Global Suppliers
Dale Neef
978-0-8144-0783-7 / HC / $32.95
Supply Chain Network
@ Internet Speed, The
Preparing Your Company for the
E-Commerce Revolution
Fred A. Kuglin and Barbara A. Rosenbaum
978-0-8144-0595-6 / HC / $39.95
Supply-Based Advantage, The
How to Link Suppliers to Your
Organization’s Corporate Strategy
Stephen C. Rogers
978-0-8144-0155-2 / HC / $39.95
QUALITY
MANAGEMENT
I Know It When I See It*
A Modern Fable About Quality
John Guaspari
978-0-8144-7393-1 / PB / $9.95
Power of Business Process
Improvement, The
10 Simple Steps to Increase Effective-
ness, Efficiency, and Adaptability
Susan Page
978-0-8144-1478-1 / HC / $32.95
Power of Ultimate
Six Sigma™, The
Keki Bhote’s Proven System for
Moving Beyond Quality Excellence
to Total Business Excellence
Keki Bhote
978-0-8144-0759-2 / HC / $29.95
Ultimate Six Sigma, The
Beyond Quality Excellence
Keki Bhote
978-0-8144-0677-9 / HC / $75.00
Short Discount
World Class Quality
Using Design of Experiments
to Make It Happen
Keki Bhote and Adi Bhote
978-0-8144-0427-0 / HC / $47.50
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
34
World Class Reliability
Using Multiple Environment
Overstress Tests to Make it Happen
Keki Bhote and Adi Bhote
978-0-8144-0792-9 / HC / $39.95
REAL ESTATE
Are You Dumb Enough to Be Rich?
The Amazingly Simple Way to
Make Millions in Real Estate
SECOND EDITION
G. William Barnett
978-0-8144-7403-7 / PB / $18.95
Beyond the Bubble
How to Keep the Real Estate Market
in Perspective — and Profit
No Matter What Happens
Michael C. Thomsett and Joshua Kahr
978-0-8144-7409-9 / PB / $16.95
Complete Guide to Investing
in Foreclosures, The
Steve Berges
978-0-8144-7288-0 / PB / $17.95
Consultative Real Estate Agent, The
Building Relationships That Create
Loyal Clients, Get More Referrals,
and Increase Your Sales
Kelle Sparta
978-0-8144-7321-4 / PB / $17.95
Decoding the
New Mortgage Market
Insider Secrets for Getting the
Best Loan Without Getting Ripped Off
David Reed
978-0-8144-1400-2 / PB / $17.95
Everything You Need to
Know Before Buying a Co-op,
Condo, or Townhouse
Ken Roth
978-0-8144-7325-2 / PB / $18.95
Financing Your Condo,
Co-Op, or Townhouse
David Reed
978-0-8144-8062-5 / PB / $18.95
Home Buyer’s Question
and Answer Book, The
Bridget McCrea
978-0-8144-7236-1 / PB / $16.95
Home Makeovers That Sell
Quick and Easy Ways to Get
the Highest Possible Price
Sid Davis
978-0-8144-7373-3 / PB / $15.00
Insider’s Guide to Refinancing
Your Mortgage, An
Money-Saving Secrets You Need to Know
David Reed
978-0-8144-0935-0 / PB / $16.95
Landlord’s Financial Tool Kit, The
Michael C. Thomsett
978-0-8144-7235-4 / PB / $18.95
Make Millions Selling Real Estate
Earning Secrets of Top Agents
Jim Remley
978-0-8144-7292-7 / PB / $18.95
Mortgages 101
Quick Answers to Over 250 Critical
Questions About Your Home Loan
SECOND EDITION
David Reed
978-0-8144-0166-8 / PB / $16.95
Navigating the Mortgage Minefield
Your Complete Guide to Avoiding
Costly Problems and Finding the
Right Loan in Today’s Market
Richard Giannamore
and Barbara Bardow Osach
978-0-8144-1369-2 / PB / $17.95
Property Management Tool Kit, The
Mike Beirne
978-0-8144-7351-1 / PB / $19.95
Real Estate Agent’s
Business Planner, The*
Practical Strategies for
Maximizing Your Success
Bridget McCrea
978-0-8144-0846-9 / PB / $19.95
Real Estate Agent’s
Field Guide, The
Essential Insider Advice for
Surviving in a Competitive Market
Bridget McCrea
978-0-8144-0809-4 / PB / $19.95
Real Estate Agent’s
Guide to FSBOs, The
Make Big Money Prospecting
For Sale By Owner Properties
John Maloof
978-0-8144-0043-2 / PB / $19.95
Real Estate Investing Made Simple
A Commonsense Approach
to Building Wealth
M. Anthony Carr
978-0-8144-7246-0 / PB / $17.95
Real Estate Investor’s
Guide to Financing, The
Insider Advice for Making the
Most Money on Every Deal
David Reed
978-0-8144-8061-8 / PB / $17.95
Real Estate Investor’s Pocket
Calculator, The
Simple Ways to Compute Cashflow,
Value, Return, and Other Key
Financial Measurements
Michael C. Thomsett
978-0-8144-7296-5 / PB / $17.95

Real Estate Presentations
That Make Millions
Jim Remley
978-0-8144-7401-3 / PB / $18.95
Saving the Deal
How to Avoid Financing Fiascoes
and Other Real Estate Deal Killers
Tracey Rumsey
978-0-8144-0030-2 / PB / $17.95
Sell Your Home in Any Market
50 Surprisingly Simple Strategies
for Getting Top Dollar Fast
Jim Remley
978-0-8144-0028-9 / PB / $15.00
Stop Foreclosure Now
The Complete Guide to
Saving Your Home and Your Credit
Lloyd Segal
978-0-8144-1330-2 / PB / $19.95
Survival Guide for
Buying a Home, A
SECOND EDITION
Sid Davis
978-0-8144-1425-5 / PB / $17.95
Survival Guide to
Selling a Home, A
Sid Davis
978-0-8144-7274-3 / PB / $15.00
Who Says You Can’t Buy a Home!
How to Put Credit Problems, Down
Payment Challenges, and Income Issues
Behind You — And Get a Mortgage Now
David Reed
978-0-8144-7340-5 / PB / $17.95
Your Guide to VA Loans
How to Cut Through The Red Tape
and Get Your Dream Home Fast
David Reed
978-0-8144-7435-8 / PB / $17.95
Your Successful Career
as a Mortgage Broker
David Reed
978-0-8144-7370-2 / PB / $18.95
Your Successful
Real Estate Career
FIFTH EDITION
Kenneth W. Edwards
978-0-8144-7319-1 / PB / $18.95
SALES
Accidental Salesperson, The
How to Take Control of Your
Sales Career and Earn the Respect
and Income You Deserve
Chris Lytle
978-0-8144-7083-1 / PB / $17.95
Building a Winning Sales Force
Powerful Strategies for
Driving High Performance
Andris A. Zoltners, Prabhakant Sinha
and Sally E. Lorimer
978-0-8144-1040-0 / HC / $34.95
Buying Styles
Simple Lessons in Selling the
Way Your Customers Buys
Michael Wilkinson, Richard Smith,
Tierah Chorba and Lynn Sokler
978-0-8144-1527-6 / HC / $19.95
Compensating New Sales Roles
How to Design Rewards That Work
in Today’s Selling Environment
SECOND EDITION
Jerome A. Colletti and Mary S. Fiss
978-0-8144-7106-7 / HC / $79.95
Short Discount
Complete Guide to Accelerating
Sales Force Performance, The
Andris A. Zoltners, Prabhakant Sinha
and Greggor A. Zoltners
978-0-8144-0650-2 / HC / $79.95
Short Discount
Complete Guide to Sales Force
Incentive Compensation, The
How to Design and Implement
Plans That Work
Andris A. Zoltners, Prabhakant Sinha
and Sally E. Lorimer
978-0-8144-7324-5 / HC / $65.00
Short Discount
Consultative Closing
Simple Steps That Build Relationships
and Win Even the Toughest Sale
Greg Bennett
978-0-8144-7399-3 / PB / $17.95
Consultative Selling
The Hanan Formula for
High-Margin Sales at High Levels
SEVENTH EDITION
Mack Hanan
978-0-8144-1469-9 / PB / $21.95
From Selling to Managing*
Guidelines for the
First-Time Sales Manager
Ronald Brown
978-0-8144-7380-1 / PB / $18.95
Fundamentals of Sales
Management for the Newly
Appointed Sales Manager
Matthew Schwartz
978-0-8144-0873-5 / PB / $18.95
How to Mind-Read
Your Customers*
Using Insights from Psychology to
Increase Sales and Develop Better
Business Relationships
David P. Snyder
978-0-8144-0599-4 / PB / $17.95
Knock Your Socks Off Prospecting
How to Cold Call, Get Qualified Leads,
and Make More Money
William “Skip” Miller and Ron Zemke
978-0-8144-7285-9 / PB / $16.95
Knock Your Socks Off Selling
Jeffrey Gitomer and Ron Zemke
978-0-8144-7030-5 / PB / $17.95
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
More ProActive
Sales Management
Avoid the Mistakes Even
Great Sales Managers Make —
And Get Extraordinary Results
William “Skip” Miller
978-0-8144-1090-5 / HC / $21.95
ProActive Sales Management
How to Lead, Motivate, and
Stay Ahead of the Game
SECOND EDITION
William “Skip” Miller
978-0-8144-1456-9 / HC / $24.95
ProActive Selling
Control the Process — Win the Sale
William “Skip” Miller
978-0-8144-0764-6 / PB / $17.95
QUESTIONS THAT SELL
The Powerful Process for Discovering
What Your Customer Really Wants
Paul Cherry
978-0-8144-7339-9 / PB / $16.95
Red-Hot Cold Call Selling
Prospecting Techniques That Really Pay Off
SECOND EDITION
Paul S. Goldner
978-0-8144-7348-1 / PB / $17.95
Red-Hot Sales Negotiation
Everything You Need to Know to
Close Deals, Build Relationships,
and Create Win-Win Outcomes
Paul S. Goldner and Peter McKeon
978-0-8144-7354-2 / PB / $16.95
Sales Compensation
Handbook, The
SECOND EDITION
Stockton B. Colt
978-0-8144-0411-9 / HC / $75.00
Short Discount
Sales Manager’s
Success Manual, The
Wayne M. Thomas
978-0-8144-8050-2 / HC / $24.95
Sales Scripts That Sell
SECOND EDITION
Michael Gamble and Teri Gamble
978-0-8144-7421-1 / PB / $16.95
Science of Sales Success, The*
A Proven System for High-Profit,
Repeatable Results
Josh Costell
978-0-8144-1599-3 / PB / $24.95
Secrets of Great Sales
Management, The*
Advanced Strategies for
Maximizing Performance
Robert A. Simpkins
978-0-8144-1593-1 / PB / $24.95
35
 BACKLIST
SELLING TO ANYONE
OVER THE PHONE
Renee P. Walkup and Sandra McKee
978-0-8144-7284-2 / PB / $14.95
Selling to Major Accounts*
Tools, Techniques, and Practical
Solutions for the Sales Manager
Terry R. Bacon
978-0-8144-1011-0 / PB / $49.95
Smart Selling on the
Phone and Online
Inside Sales That Gets Results
Josiane Chriqui Feigon
978-0-8144-1465-1 / PB / $17.95
Successful Cold Call Selling
Over 100 New Ideas, Scripts,
and Examples From the Nation’s
Foremost Sales Trainer
Lee Boyan
978-0-8144-7718-2 / PB / $17.95
Successful Local Broadcast Sales
Paul Weyland
978-0-8144-8053-3 / HC / $24.95
SCIENCE &
TECHNOLOGY
Brain Sense
The Science of the Senses and How
We Process the World Around Us
Faith Hickman Brynie
978-0-8144-1324-1 / HC / $24.00
Food Fray
Inside the Controversy over
Genetically Modified Food
Lisa H. Weasel
978-0-8144-0164-4 / HC / $23.00
Furnace of Creation,
Cradle of Destruction
A Journey to the Birthplace of Earth-
quakes, Volcanoes, and Tsunamis
Roy Chester
978-0-8144-0920-6 / HC / $24.95
Geeks of War, The
The Secretive Labs and Brilliant Minds
Behind Tomorrow’s Warfare Technologies
John Edwards
978-0-8144-0852-0 / HC / $24.00
Genomics Age, The
How DNA Technology Is Transforming
the Way We Live and Who We Are
Gina Smith
978-0-8144-0843-8 / HC / $24.00
Microbe
Are We Ready for the Next Plague?
Alan Zelicoff, MD and Michael Bellomo
978-0-8144-0865-0 / HC / $23.00
*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information
36
Nanocosm
Nanotechnology and the Big Changes
Coming from the Inconceivably Small
William Illsey Atkinson
978-0-8144-7277-4 / PB / $17.95
Stem Cell Divide, The
The Facts, the Fiction, and the Fear
Driving the Greatest Scientific, Political,
and Religious Debate of Our Time
Michael Bellomo
978-0-8144-0881-0 / HC / $24.95
Welcome to BioTech Nation
My Unexpected Odyssey into
the Land of Small Molecules,
Lean Genes, and Big Ideas
Moira A. Gunn
978-0-8144-0923-7 / HC / $24.95
SELF-HELP
Boys and Their Toys
Understanding Men by Understanding
Their Relationship with Gadgets
Bill Adler
978-0-8144-7344-3 / HC / $19.95
Life in Balance, A
Nourishing the Four Roots
of True Happiness
Dr. Kathleen Hall
978-0-8144-7334-4 / HC / $21.95
Personal Brilliance
Mastering the Everyday Habits
That Create a Lifetime of Success
Jim Canterucci
978-0-8144-1499-6 / PB / $18.95
Power of Charm, The
How to Win Anyone Over in Any Situation
Brian Tracy and Ron Arden
978-0-8144-7357-3 / HC / $15.00
Solace
Finding Your Way Through Grief
and Learning to Live Again
Roberta Temes
978-0-8144-1463-7 / PB / $14.95
30 Days to a More
Powerful Memory
Gini Graham Scott
978-0-8144-7445-7 / PB / $14.95
Warrior Mind, The
Ancient Wisdom from the Martial Arts
for Living a More Powerful Life
Sharon Lindenburger and Jim Pritchard
978-0-8144-7303-0 / PB / $14.95
What Smart Couples Know
The Secret to a Happy Relationship
Patricia Covalt
978-0-8144-0921-3 / HC / $19.95
SMALL BUSINESS &
ENTREPRENEURSHIP
Accidental Entrepreneur, The
The 50 Things I Wish Someone Had
Told Me About Starting a Business
Susan Urquhart-Brown
978-0-8144-0167-5 / PB / $17.95
Franchising & Licensing
Two Powerful Ways to Grow
Your Business in Any Economy
THIRD EDITION
Andrew J. Sherman
978-0-8144-7222-4 / HC / $45.00
Girls’ Guide to Building a
Million-Dollar Business, The
Susan Wilson Solovic
978-0-8144-7419-8 / HC / $21.95
I’ve Seen a Lot of
Famous People Naked, and
They’ve Got Nothing on You!
Business Secrets from the Ultimate
Street-Smart Entrepreneur
Jake Steinfeld
978-0-8144-0860-5 / HC / $21.95
Smart Financial Management*
The Essential Reference for
the Successful Small Business
William W. Sihler, Richard D. Crawford
and Henry A. Davis
978-0-8144-0789-9 / PB / $29.95
Specialty Shop, The
How to Create Your Own Unique
and Profitable Retail Business
Dorothy Finell
978-0-8144-7442-6 / HC / $21.95
Technology Solutions
for Growing Businesses
Ramon Ray
978-0-8144-7220-0 / PB / $29.95
Young Guns
The Fearless Entrepreneur’s
Guide to Chasing Your Dreams
and Breaking Out on Your Own
Robert Tuchman
978-0-8144-1070-7 / HC / $21.95
TEAMS
First-Time Manager’s Guide
to Team Building, The
Gary S. Topchik
978-0-8144-7429-7 / PB / $15.00
MORE QUICK TEAM-BUILDING
ACTIVITIES FOR BUSY MANAGERS
50 New Exercises That Get
Results in Just 15 Minutes
Brian Cole Miller
978-0-8144-7378-8 / PB / $17.95

QUICK TEAM-BUILDING ACTIVITIES
FOR BUSY MANAGERS
50 Exercises That Get
Results in Just 15 Minutes
Brian Cole Miller
978-0-8144-7201-9 / PB / $17.95
Successful Team Building*
Thomas L. Quick
978-0-8144-7794-6 / PB / $12.95
Team-Building Tool Kit, The
Tips and Tactics for
Effective Workplace Teams
SECOND EDITION
Deborah Mackin
and Deborah Harrington-Mackin
978-0-8144-7439-6 / PB / $17.95
TRAINING
AMA Trainers’ Activity Book, The
A Selection of the Best Learning
Exercises from the World’s Premiere
Training Organization
Carolyn Nilson
978-0-8144-0814-8 / PB / $39.95
Building Positive Participation
Activities for Energizing
Your Training Sessions
Suzy Siddons and Jane Allan
978-0-8144-7113-5 / HC / $59.95
Short Discount
Conflict and Communication
Activity Book, The
30 High-Impact Training Exercises
for Adult Learners
Bill Withers and Keami D. Lewis
978-0-8144-7167-8 / PB / $34.95
Corporate University
Handbook, The
Designing, Managing, and
Growing a Successful Program
Mark Allen
978-0-8144-0711-0 / HC / $32.95
Creating Web-Based Training
A Step-by-Step Guide to
Designing Effective E-Learning
Joseph T. Sinclair, Lani W. Sinclair
and Joseph G. Lansing
978-0-8144-7107-4 / PB / $39.95
Creative Training Idea Book, The*
Inspired Tips and Techniques for
Engaging and Effective Learning
Robert W. Lucas
978-0-8144-7465-5 / PB / $39.95
Diversity Training
Activity Book, The
50 Activities for Promoting Commu-
nication and Understanding at Work
Jonamay Lambert and Selma Myers
978-0-8144-1536-8 / PB / $34.95
e-Learning 2.0
Proven Practices and Emerging
Technologies to Achieve Real Results
Anita Rosen
978-0-8144-1073-8 / HC / $29.95
E-Learning Question and
Answer Book, The
A Survival Guide for Trainers
and Business Managers
Allan Henderson
978-0-8144-7169-2 / PB / $19.95
E-Learning Revolution, The
How Technology Is Driving
a New Training Paradigm
Martyn Sloman
978-0-8144-7155-5 / HC / $24.95
Emotional Intelligence
Activity Book, The
50 Activities for Promoting EQ at Work
Adele B. Lynn
978-0-8144-7123-4 / PB / $34.95
How to Manage Training*
A Guide to Design and Delivery
for High Performance
THIRD EDITION
Carolyn Nilson
978-0-8144-1098-1 / PB / $49.95
Interpersonal Skills Toolkit, The
A Trainer’s Guide
Terry Gillen
978-0-8144-7124-1 / Looseleaf / $59.95
Short Discount
Laugh and Learn*
95 Ways to Use Humor for More
Effective Teaching and Training
Doni Tamblyn
978-0-8144-7415-0 / PB / $19.95
Leadership Training
Activity Book, The
50 Exercises for Building
Effective Leaders
Lois B. Hart and Charlotte S. Waisman
978-0-8144-7262-0 / PB / $34.95
Performance Management
Activity Pack, The*
Tools for Building Appraisal and
Performance Development Skills
Terry Gillen
978-0-8144-7436-5 / PB / $59.95
Presentation Skills
Workshop, The*
Helping People Create and
Deliver Great Presentations
Sherron Bienvenu, Ph.D.
978-0-8144-7433-4 / PB / $35.00
Show Biz Training
Fun and Effective Training
Techniques from the Worlds
of Stage, Screen, and Song
Lenn Millbower
978-0-8144-7157-9 / PB / $34.95
TITLES IN RED ARE OUR BESTSELLERS
BACKLIST
Team Workout
A Trainer’s Sourcebook of 50 Team-
Building Games and Activities
Glenn Parker and Richard Kropp
978-0-8144-0042-5 / PB / $39.95
Team-Building Workshop, The
A Trainer’s Guide
Vivette Payne
978-0-8144-7079-4 / PB / $35.00
Trainer’s Handbook, The
The AMA Guide to Effective Training
Garry Mitchell
978-0-8144-0341-9 / HC / $75.00
Short Discount
30-Second Encyclopedia of
Learning and Performance, The
A Trainer’s Guide to Theory,
Terminology, and Practice
David H. Miles
978-0-8144-7178-4 / PB / $17.95
Trainer’s Tool Kit, The
SECOND EDITION
Cy Charney and Kathy Conway
978-0-8144-7268-2 / PB / $18.95
Trainers in Motion
Creating a Participant-Centered
Learning Experience
Jim Vidakovich
978-0-8144-0521-5 / HC / $89.95
Short Discount
Training on Trial
How Workplace Learning Must
Reinvent Itself to Remain Relevant
Jim D. Kirkpatrick
and Wendy Kayser Kirkpatrick
978-0-8144-1464-4 / HC / $24.95
Training Tough Topics*
Liz Winfeld
978-0-8144-7313-9 / PB / $39.95
Turning Training into Learning
How to Design and Deliver
Programs That Get Results
Sheila W. Furjanic and Laurie A. Trotman
978-0-8144-0519-2 / PB / $39.95
Understanding Action Learning
Judy O’Neil and Victoria J. Marsick
978-0-8144-7395-5 / PB / $29.00
Working Longer
New Strategies for Managing, Training,
and Retaining Older Employees
William J. Rothwell, Harvey Sterns,
Diane Spokus and Joel Reaser
978-0-8144-7392-4 / PB / $29.95
37
 AUTHOR INDEX
AUTHOR INDEX
Abromovitz, Les . . . . . . . . . . . . . .31
Acuff, Frank L. . . . . . . . . . . . . . . .31
Addesso, Patricia J. . . . . . . . .19, 29
Adler, Bill . . . . . . . . . . . . . . . . . . .36
Agans, David J. . . . . . . . . . . . . . . .22
Akerson, Alan . . . . . . . . . . . . . . . .27
Albright, Robert R. . . . . . . . . . . . .25
Alexander, Roy . . . . . . . . . . . . . . .20
Allan, Jane . . . . . . . . . . . . . . . . . .37
Allen, Lawrence L. . . . . . . . . . . . .26
Allen, Mark . . . . . . . . . . . . . . . . . .37
Allen, Scott . . . . . . . . . . . . . . . . . .21
Alston, Rennie . . . . . . . . . . . . . . .26
Anagnos, Gus . . . . . . . . . . . . . . . .29
Anderson, John W. . . . . . . . . . . . .25
Anderson, Joyce I. . . . . . . . . . . . . .25
Anderson, Kristin . . . . . . . . . . . . .23
Anderson, Maureen . . . . . . . . . . . .20
Andler, Edward C. . . . . . . . . . . . . .25
Andringa, Robert C. . . . . . . . . . . . .24
Anklesaria, Jimmy . . . . . . . . . . . . .34
Applegate, Jill . . . . . . . . . . . . . . . .23
Arden, Ron . . . . . . . . . . . . . . . . . .36
Armstrong, Frank . . . . . . . . . . . . .31
Arpaio, Joe . . . . . . . . . . . . . . . . . .22
Arthur, Diane . . . . . . . . . .25, 26, 28
Atkinson, William Illsey . . . . . . . . .36
Au, Sara . . . . . . . . . . . . . . . . . . . .32
Aubuchon, Norbert . . . . . . . . . . . .31
Baber, Anne . . . . . . . . . . . . . . . . .21
Backstrom, Gayle . . . . . . . . . . . . .21
Bacon, Terry R. . . . . .21, 23, 24, 36
Bade, Donna L. . . . . . . . . . . . . . . .18
Baker, David . . . . . . . . . . . . . . . . .12
Baker, William F. . . . . . . . . . . . . . .27
Baldoni, John . . . . . . . . . . . . . . . .27
Bardwick, Judith M. . . . . . . . .28, 29
Barner, Robert W. . . . . . . . . . . . . .27
Barnes, John A. . . . . . . . . . . . . . .27
Barnett, G. William . . . . . . . . . . . .34
Barone, Anthony . . . . . . . . . . . . . .26
Barton Rabe, Cynthia . . . . . . . . . .28
Bassetti, W.H.C. . . . . . . . . . . . . . .24
Bate, J. Douglas . . . . . . . . . . . . . .20
Bean, Constance A. . . . . . . . . . . . .25
Beausay, Bill . . . . . . . . . . . . . . . . .20
Bechet, Thomas P. . . . . . . . . . . . .26
Beck, John . . . . . . . . . . . . . . . . . .24
Beerli, Alfred J. . . . . . . . . . . . . . . .28
Beirne, Mike . . . . . . . . . . . . . . . . .34
Belcher, John G. . . . . . . . . . . . . . .25
Belgard, William P. . . . . . . . . . . . .20
Belker, Loren B. . . . . . . . . . . . . . .28
Bell, Chip R. . . . . . . . . . . . . . . . . .23
Bellomo, Michael . . . . . . . . . .25, 36
Bender, Mark . . . . . . . . . . . . . . . .19
Bennett, Greg . . . . . . . . . . . . . . . .35
Bennett, Scott . . . . . . . . . . . . . . .20
Benton, Steve . . . . . . . . . . . . . . . .30
Berg, Pierre . . . . . . . . . . . . . . . . .19
Berges, Steve . . . . . . . . . . . . . . . .34
Berman, Jeff . . . . . . . . . . . . . . . . .33
Berryman-Fink, Cynthia . . . . . . . . .29
Beshara, Tony . . . . . . . . . . . . .20, 21
Bhote, Adi . . . . . . . . . . . . . . . . . .34
Bhote, Keki . . . . . . . . . . . . . . . . .34
Bidou, Ann . . . . . . . . . . . . . . . . . .20
Bienvenu, Sherron . . . . . . . . . . . .37
Bitz, Ira . . . . . . . . . . . . . . . . . . . .33
Blakemore, Caroline J. . . . . . . . . .32
Blank, Renee . . . . . . . . . . . . . . . .30
Blank, Warren . . . . . . . . . . . . . . . .27
Bleak, Jared L. . . . . . . . . . . . . . . .28
Blumenthal, Ira . . . . . . . . . . . . . . .19
Boehme, Ann J. . . . . . . . . . . . . . .21
Boesky, Lisa . . . . . . . . . . . . . . . . .32
Bolles, Dennis . . . . . . . . . . . . . . .33
Bolstorff, Peter . . . . . . . . . . . . . . .34
Bolten, Ernst F. . . . . . . . . . . . . . . .32
Bolton, Dorothy Grover . . . . . .19, 20
Bolton, Robert . . . . . . . . . . . .19, 20
Boone, Tonya . . . . . . . . . . . . . . . .33
Borchard, David C. . . . . . . . . . . . .19
Bort, Julie . . . . . . . . . . . . . . . . . . .32
Bouchoux, Deborah E. . . . . . . . . . .24
Boyan, Lee . . . . . . . . . . . . . . . . . .36
Boyer, Kenneth Karel . . . . . . . . . .33
Boyett, Joseph H. . . . . . . . . . . . . .22
Bozzone, Vincent . . . . . . . . . . . . .30
Brackman, Levi . . . . . . . . . . . . . . .24
Branham, Leigh . . . . . . . . . . .28, 29
Brannick, Joan . . . . . . . . . . . . . . .28
Brock, Brian . . . . . . . . . . . . . . . . .19
Brown, Mary . . . . . . . . . . . . . . . . .30
Brown, Ronald . . . . . . . . . . . . . . .35
Brue, Alan W. . . . . . . . . . . . . . . . .23
Brynie, Faith Hickman . . . . . . . . .36
Burke, Michelle . . . . . . . . . . . . . .21
Buskin, Richard . . . . . . . . . . . . . .19
Butow, Eric . . . . . . . . . . . . . . . . . .26
Cabanis-Brewin, Jeannette . . . . . .33
Cagle, Ronald B. . . . . . . . . . . . . . .33
Campbell, Michael . . . . . . . . . . . .33
Campbell, Nancy J. . . . . . . . . . . . .26
Canterucci, Jim . . . . . . . . . . . . . . .36
Carr, M. Anthony . . . . . . . . . . . . . .34
Carreira, Bill . . . . . . . . . . . . . . . . .30
Carrison, Dan . . . . . . . . . .24, 27, 28
Carroll, Nannette Rundle . . . . . . . .21
Carter, Jeff . . . . . . . . . . . . . . . . . .24
Caslione, John A. . . . . . . . . . . . . .24
Casperson, Dana May . . . . . . . . . .20
Charney, Cy . . . . . . . .21, 27, 28, 37
Cherry, Paul . . . . . . . . . . . . . . . . .35
Chester, Roy . . . . . . . . . . . . . . . . .36
Chevalier, Roger . . . . . . . . . . . . . .29
Chorba, Tierah . . . . . . . . . . . . . . .35
Christensen, Mary . . . . . . . . . . . . .30
Christensen, Ralph . . . . . . . . . . . .26
Christensen, Wayne . . . . . . . . . . . .30
Chu, Margaret Y. . . . . . . . . . . . . . .22
Clarke-Epstein, Chris . . . . . . . . . . .27
Clemens, John K. . . . . . . . . . . . . .27
Cobbs, Price M. . . . . . . . . . . . . . .24
Cohen, William A. . . .20, 21, 27, 28
Colby, William H. . . . . . . . . . . . . .22
Coleman, Edward . . . . . . . . . . . . .21
Coleman, Richard M. . . . . . . . . . .24
Colletti, Jerome A. . . . . . . . . . . . . .35
Collins, Heidi . . . . . . . . . . . . . . . .22
Colt, Stockton B. . . . . . . . . . . . . . .35
Connellan, Tom . . . . . . . . . . . . . . .23
Contino, Richard M. . . . . . . . . . . .32
Conway, Kathy . . . . . . . . . . . . . . .37
Cook, Thomas A. . . . . . . . . . . . . . .26
Cooke, Robert . . . . . . . . . . . . . . . .25
Cooper, Kenneth Carlton . . . . . . . .29
Cooper, Scott . . . . . . . . . . . . . . . .24
Coplin, Bill . . . . . . . . . . . . . . . . . .23
Costell, Josh . . . . . . . . . . . . . . . . .35
38
Cotts, David G. . . . . . . . . . . . . . . .32
Coughlin, Dan . . . . . . . . . . . . . . . .28
Covalt, Patricia . . . . . . . . . . . . . . .36
Cragin, Susan . . . . . . . . . . . . . . . .22
Crawford, Richard D. . . . . . . . . . . .36
Crittendon, Robert . . . . . . . . . . . .29
Cusick, William J. . . . . . . . . . . . . .30
Cutaia, Anthony . . . . . . . . . . . . . .31
Cutaia, Susan . . . . . . . . . . . . . . . .31
Dalrymple, Scott . . . . . . . . . . . . . .27
Davis, Henry A. . . . . . . . . . . . . . . .36
Davis, Lisa . . . . . . . . . . . . . . . . . .29
Davis, Marvin A. . . . . . . . . . . . . . .24
Davis, Sid . . . . . . . . . . . .25, 34, 35
Dawson, Peg . . . . . . . . . . . . . . .20, 3
Deeprose, Donna . . . . . . . . . . . . . .28
Dennis, Donna J. . . . . . . . . . . . . .27
Deutschendorf, Harvey . . . . . . . . .19
Devor, Jan . . . . . . . . . . . . . . . . . . .32
Deyo, Richard A. . . . . . . . . . . . . . .25
Diemers, Daniel . . . . . . . . . . . . . .28
DiJulius, John R. . . . . . . . . . . . . . .23
Dilenschneider, Robert L. . . . . . . .30
Dinsmore, Paul C. . . . . . . . . . . . . .33
Doane, Darryl S. . . . . . . . . . . . . . .23
Dobson, Deborah Singer . . . . . . . .21
Dobson, Michael S. . . . . .19, 20, 21
Donohoe, Patricia A. . . . . . . . . . . .19
Dossani, Rafiq . . . . . . . . . . . . . . .26
Douglass, Donna N. . . . . . . . . . . .19
Douglass, Merrill E. . . . . . . . . . . . .19
Dowis, Richard . . . . . . . . . . . . . . .21
Downey, Diane . . . . . . . . . . . . . . .28
Dugan, Dawn . . . . . . . . . . . . . . . .25
Dundon, Elaine . . . . . . . . . . . . . . .29
Durkin, Dianne Michonski . . . . . . .31
Dwyer, Paul . . . . . . . . . . . . . . . . .33
Edwards, John . . . . . . . . . . . . . . .36
Edwards, Kenneth W. . . . . . . . . . .35
Edwards, Robert D. . . . . . . . . . . . .24
Elko, Kevin . . . . . . . . . . . . . . . . . .20
Ellis, Carol W. . . . . . . . . . . . . . . . .28
Elvin, Jan . . . . . . . . . . . . . . . . . . .19
Emerson, Brian . . . . . . . . . . . . . . .29
Ennico, Cliff . . . . . . . . . . . . . . . . .26
Eppler, Mark . . . . . . . . . . . . . . . . .25
Evenson, Renee . . . . . . . . . . . . . .23
Ewing, Lara . . . . . . . . . . . . . . . . .21
Falcone, Paul . . . . . . .13, 28, 29, 30
Falk, Svenja . . . . . . . . . . . . . . . . .28
Farrell, Warren . . . . . . . . . . . . . . .22
Farry, Kristin A. . . . . . . . . . . . . . . .33
Fayer, Michael D. . . . . . . . . . . . . .10
Feigon, Josiane Chriqui . . . . . . . . .36
Fein, Lesley Ann . . . . . . . . . . . . . .25
Feitelberg, Susan . . . . . . . . . . . . .31
Fertik, Michael . . . . . . . . . . . . . . . .9
Fesen, Mark . . . . . . . . . . . . . . . . .25
Fields, Edward . . . . . . . . . . . . . . .23
Filipczak, Bob . . . . . . . . . . . . . . . .28
Finell, Dorothy . . . . . . . . . . . . . . .36
Fink, Charles B. . . . . . . . . . . . . . .29
Finlayson, Andrew . . . . . . . . . . . . .21
Finney, Martha I. . . . . . . . . . .22, 26
Fisher-Yoshida, Beth . . . . . . . . . . .27
Fiss, Mary S. . . . . . . . . . . . . . . . . .35
Fitz-enz, Jac . . . . . . . . . . .11, 25, 26
Flaum, Jonathon A. . . . . . . . . . . . .27
Flaum, Mechele . . . . . . . . . . . . . .27
Flaum, Sander A. . . . . . . . . . . . . .27
Fluss, Donna . . . . . . . . . . . . . . . .23
Flynn, Nancy . . . . . . . . . . . . . . . .22
Fogg, C. Davis . . . . . . . . . . . . . . . .20
Fox, Scott . . . . . . . . . . . . . . . . . . .26
Fraser, Campbell . . . . . . . . . . . . . .20
Fritz, Roger . . . . . . . . . . . . . . . . . .20
Frohlich, Markham T. . . . . . . . . . .33
Fulmer, Robert M. . . . . . . . . . . . . .28
Furjanic, Sheila W. . . . . . . . . . . . .37
Furtwengler, Dale . . . . . . . . . . . . .31
Galbraith, Jay . . . . . . . . . . . . . . . .28
Gallagher, Richard S. . . . . . . .21, 23
Galsworth, Gwendolyn D. . . . . . . . .30
Gamble, Michael . . . . . . . . . . . . . .35
Gamble, Teri . . . . . . . . . . . . . . . . .35
Ganeshan, Ram . . . . . . . . . . . . . .33
Gardiner, Gareth S. . . . . . . . . . . . .30
Gargiulo, Terrence L. . . . . . . . .19, 29
Garland, Eric . . . . . . . . . . . . . . . .24
Garte, Seymour . . . . . . . . . . . . . . .22
Gaulke, Sue . . . . . . . . . . . . . . . . .21
Gaynor, Gerard H. . . . . . . . . . . . . .30
Geller, Kathy D. . . . . . . . . . . . . . .27
Genua, Robert L. . . . . . . . . . . . . .19
Gerst, Eric D. . . . . . . . . . . . . . . . .22
Giannamore, Richard . . . . . . . . . .34
Gilad, Benjamin . . . . . . . . . . . . . .20
Gillen, Terry . . . . . . . . . . . . . . . . .37
Giovagnoli, Melissa . . . . . . . . . . . .30
Gitomer, Jeffrey . . . . . . . . . . . . . .35
Gitterman, Jeffrey L. . . . . . . . . . . .19
Glantz, Morton . . . . . . . . . . . . . . .23
Gloor, Peter . . . . . . . . . . . . . .10, 24
Goad, Tom W. . . . . . . . . . . . . . . . .17
Godwin, Jack . . . . . . . . . . . . . . . .25
Goldner, Paul S. . . . . . . . . . . . .35, 4
Goldsmith, Marshall . . . . . . . . . . .27
Golin, Al . . . . . . . . . . . . . . . . . . . .31
Goodman, John A. . . . . . . . . . . . .23
Gootnick, David . . . . . . . . . . . . . .27
Gootnick, Margaret Mary . . . . . . . .27
Gordon, Adam . . . . . . . . . . . . . . .24
Gorrell, Paul . . . . . . . . . . . . . . . . .28
Goulston, Mark . . . . . . . . . . . . . . .19
Graham, Michael Dennis . . . . . . . .25
Grant-Williams, Renee . . . . . . . . . .22
Grantham, Charles . . . . . . . . . . . .20
Grashina, Marina N. . . . . . . . . . . .33
Greaver, Maurice F. . . . . . . . . . . . .20
Greenblatt, David . . . . . . . . . . . . .22
Grimme, Don . . . . . . . . . . . . . . . .29
Grimme, Sheryl . . . . . . . . . . . . . . .29
Gronbach, Kenneth W. . . . . . . . . .30
Gross, John M. . . . . . . . . . . . . . . .30
Grote, Dick . . . . . . . . . . . .25, 28, 29
Guare, Richard . . . . . . . . . . . . .20, 3
Guaspari, John . . . . . . . . . . . . . . .34
Gunn, Moira A. . . . . . . . . . . . . . . .36
Gunther, Robert E. . . . . . . . . . . . .23
Gutzman, Alexis D. . . . . . . . . . . . .24
Haber, Jeffry R. . . . . . . . . . . . . . . .23
Habib, Mohsin . . . . . . . . . . . . . . .33
Hagen, Brian W. . . . . . . . . . . . . . .24
Hahn, Fredrick . . . . . . . . . . . . . . .32
Hall, Bradley W. . . . . . . . . . . . . . .26
Hall, Kathleen . . . . . . . . . . . . . . .36
Hall, Nancy J. . . . . . . . . . . . . . . . .32
Hall, Philip S. . . . . . . . . . . . . . . . .32
Hallows, Jolyon . . . . . . . . . . . . . . .33
Hampton, John J. . . . . . . . . . . . . .20
Hanan, Mack . . . . . . . . . . . . . . . .35
Handley, John . . . . . . . . . . . . . . . .24
Handy, Charles . . . . . . . . . . . . . . .29
Hankin, Harriet . . . . . . . . . . . . . . .26
Hanks, Jeremy . . . . . . . . . . . . . . .26
Hanna, Thomas M. . . . . . . . . . . . .24
Harden, Leland . . . . . . . . . . . . . . .30
Hare, Bill . . . . . . . . . . . . . . . . . . .24
Harrington-Mackin, Deborah . . . . .37
Harris, Jim . . . . . . . . . . . . . . . . . .28
Harrison, Doug . . . . . . . . . . . . . . .24
Hart, Lois B. . . . . . . . . . . . . . . . . .37
Hart, Milledge A. . . . . . . . . . . . . . .23
Hartley, Gregory . . . . . . . . . . . . . .21
Hauptly, Denis J. . . . . . . . . . . . . . .33
Hayden, C. J. . . . . . . . . . . . . . . . .30
Hayes, Susan L. . . . . . . . . . . . . . .32
Heady, Christy . . . . . . . . . . . . . . . .19
Heffes, Ellen M. . . . . . . . . . . . . . .30
Heleta, Savo . . . . . . . . . . . . . . . . .19
Henderson, Allan . . . . . . . . . . . . .37
Herbst, Dara . . . . . . . . . . . . . . . . .25
Herr, Paul . . . . . . . . . . . . . . . . . . .29
Heyman, Bob . . . . . . . . . . . . . . . .30
Hira, Anil . . . . . . . . . . . . . . . . . . .22
Hira, Ron . . . . . . . . . . . . . . . . . . .22
Hoevemeyer, Victoria A. . . . . . . . . .28
Holden, Greg . . . . . . . . . . . . .26, 27
Holtman, Margaret P. . . . . . . . . . .27
Holtz, Shel . . . . . . . . . . . . . . . . . .21
Holzer, Bambi . . . . . . . . . . . . . . . .31
Hooks, Ivy F. . . . . . . . . . . . . . . . . .33
Hoover, John . . . . . . . . . . . . . . . . .28
Horn, Art . . . . . . . . . . . . . . . . . . .19
Horrell, Ed . . . . . . . . . . . . . . . . . .23
Hubbard, Darrel . . . . . . . . . . . . . .33
Hult, G. Tomas M. . . . . . . . . . . . . .33
Imundo, Louis V. . . . . . . . . . . . . . .28
Inghilleri, Leonardo . . . . . . . . . . . . .7
Jacobelli, Frank . . . . . . . . . . . . . .32
Jaffe, Sam . . . . . . . . . . . . . . . .24, 8
James, Vaughn E. . . . . . . . . . . . . .25
Jamieson, David W. . . . . . . . . . . . .28
Jay, Joelle . . . . . . . . . . . . . . . . . . .32
Jennings, Marianne M. . . . . . . . . .24
Johnson, Larry . . . . . . . . . . . . .24, 6
Johnson, Lisa . . . . . . . . . . . . . . . .30
Johnson, Meagan . . . . . . . . . . . . . .6
Johnson, Thomas E. . . . . . . . . . . .18
Johnson, Winslow “Bud” . . . . . . . .31
Johnston, Robert E. . . . . . . . . . . . .20
Joseph, Jim . . . . . . . . . . . . . . . . . .8
Julian, Jerry . . . . . . . . . . . . . . . . .33
Justice, Tom . . . . . . . . . . . . . . . . .28
Kaen, Fred R. . . . . . . . . . . . . . . . .23
Kahn, Randolph . . . . . . . . . . . . . .22
Kahr, Joshua . . . . . . . . . . . . . . . . .34
Karinch, Maryann . . . . . . . . . . . . .21
Katcher, Bruce L. . . . . . . . . . . .2, 30
Kates, Amy . . . . . . . . . . . . . . . . . .28
Kaye, Kenneth . . . . . . . . . . . . . . .25
Kayser Kirkpatrick, Wendy . . . . . . .37
Kelly, Lois . . . . . . . . . . . . . . . . . . .30
Kendrick, Tom . . . . . . . . . . . .17, 33
Kessler, Paul R. . . . . . . . . . . . . . .27
Khoshaba, Deborah M. . . . . . . . . .20
Kiernan, Matthew J. . . . . . . . . . . .24
Kildow, Betty A. . . . . . . . . . . . . . .32
Kim, Myung Oak . . . . . . . . . . . . . . .8
Kirkpatrick, Jim D. . . . . . . . . . . . .37
Kissell, Robert . . . . . . . . . . . . . . .23
Klein, Barbara . . . . . . . . . . . . . . .32
Knutson, Joan . . . . . . . . . . . . . . . .33

Koch, Edward I. . . . . . . . . . . . . . .19
Koletar, Joseph W. . . . . . . . . .16, 21
Komisarjevsky, Chris . . . . . . . . . . .29
Komisarjevsky, Reina . . . . . . . . . .29
Kotler, Philip . . . . . . . . . . . . .24, 30
Kovarick, Amy . . . . . . . . . . . . . . . .32
Kraemer, Sandy F. . . . . . . . . . . . . .31
Kraus, Stephen . . . . . . . . . . . . . . .24
Krause, Donald G. . . . . . . . . . . . . .24
Kriplen, Nancy . . . . . . . . . . . . . . .19
Kropp, Richard . . . . . . . . . . . . . . .37
Kuglin, Fred A. . . . . . . . . . . . . . . .34
Kunkel, Vicki . . . . . . . . . . . . . . . .30
Kunstler, Barton . . . . . . . . . . . . . .28
Kurke, Lance B. . . . . . . . . . . . . . .27
Lambert, Jonamay . . . . . . . . . . . .37
Langford, Beverly . . . . . . . . . . . . .19
Lansing, Joseph G. . . . . . . . . . . . .37
Latson, Alesia . . . . . . . . . . . . . . . . .2
Lauchman, Richard . . . . . . . . . . .21
Laughlin, Frederic L. . . . . . . . . . . .24
Lawson, Joseph W. R. . . . . . . . . . .25
Learned, Andrea . . . . . . . . . . . . . .30
Lee, Michael . . . . . . . . . . . . . . . . .31
Leech, Thomas . . . . . . . . . . . . . . .21
Leibner, Josh . . . . . . . . . . . . . . . .29
Lerner, Stephanie . . . . . . . . . . . . .32
Lewis, Bernard T. . . . . . . . . . . . . .32
Lewis, Herschell Gordon . . . . . . . .30
Lewis, James P. . . . . . . . . . . . . . .33
Lewis, Keami D. . . . . . . . . . . . . . .37
Liff, Stewart . . . . . . . . . . .21, 28, 29
Lindenburger, Sharon . . . . . . . . . .36
Linder, Jane C. . . . . . . . . . . . .20, 29
Lipsky, David . . . . . . . . . . . . . . . .24
Livermore, David . . . . . . . . . . . . . .27
Livingston, Stanley . . . . . . . . . . . .26
Livoti, Carol . . . . . . . . . . . . . . . . .32
Loehr, Anne . . . . . . . . . . . . . . . . .29
Lorimer, Sally E. . . . . . . . . . . . . . .35
Lucas, Robert W. . . . . . . . . . . . . . .37
Luecke, Richard A. . . . . . .14, 28, 31
Lundin, Kathleen . . . . . . . . . . . . .20
Lundin, William . . . . . . . . . . . . . .20
Luther, William M. . . . . . . . . . . . .31
Lynn, Adele B. . . . . . .19, 28, 29, 37
Lytle, Chris . . . . . . . . . . . . . . . . . .35
Mackenzie, Alec . . . . . . . . . . . . . .20
Mackin, Deborah . . . . . . . . . . . . . .37
Maddi, Salvatore R. . . . . . . . . . . . .20
Mader, Gershon . . . . . . . . . . . . . .29
Magee, John . . . . . . . . . . . . . . . . .24
Mahar, Jay . . . . . . . . . . . . . . . . . .27
Mahar, Sue Martin . . . . . . . . . . . .27
Mai, Robert . . . . . . . . . . . . . . . . .27
Maloof, John . . . . . . . . . . . . . . . . .34
Manganelli, Raymond L. . . . . . . . .24
Manning, Tony . . . . . . . . . . . . . . .20
Marsick, Victoria J. . . . . . . . . . . . .37
Martin, Chuck . . . . . . . . . . . . . .20, 3
Martin, Dick . . . . . . . . . . .22, 24, 31
Maruska, Don . . . . . . . . . . . . . . . .24
Masters, Marick F. . . . . . . . . . . . . .25
Mathieson, Rick . . . . . . . . . . . . . . .5
Matias, Linda . . . . . . . . . . . . . . . .21
Matsumura, Molleen . . . . . . . . . . .32
Mazin, Rebecca . . . . . . . . . . . . . .26
McArthur, Sarah . . . . . . . . . . . . . .27
McCarthy, Catherine . . . . . . . . . . .27
McConnell, John H. . . . . . . . . . . .25
McCrea, Bridget . . . . . . . . . . . . . .34
McEachern, Tim . . . . . . . . . . . . . .24
McGowan, Dale . . . . . . . . . . . . . . .32
McHugh, Donald E. . . . . . . . . . . .27
McInnis, Kenneth R. . . . . . . . . . . .30
McIntosh, M. Perry . . . . . . . . .14, 28
McKee, Sandra . . . . . . . . . . . . . . .36
McKeon, Peter . . . . . . . . . . . . . . .35
McLeod, Doug . . . . . . . . . . . . . . . .4
McWhorter Sember, Brette . . . . . .33
Meehan Tator, Rosemary . . . . . . . . .2
Meola, Debbie . . . . . . . . . . . . . . .27
Merritt, Davis . . . . . . . . . . . . . . . .22
Mersino, Anthony . . . . . . . . . . . . .33
Metskas, Amanda . . . . . . . . . . . . .32
Miles, David H. . . . . . . . . . . . . . . .37
Millbower, Lenn . . . . . . . . . . . . . .37
Miller, Brian Cole . .28, 29, 36, 37, 6
Miller, Laurence . . . . . . . . . . . . . .28
Miller, William “Skip” . . . . . . . . . .35
Mills, Harry . . . . . . . . . . . . . .21, 31
Mina, Eli . . . . . . . . . . . . . . . . . . .29
Mitchell, Garry . . . . . . . . . . . . . . .37
Mitroff, Ian I. . . . . . . . . . . . . . . . .29
Moody, Patricia E. . . . . . . . . . . . . .33
Morgan, Peggy Lou . . . . . . . . . . . .32
Morris, Rick A. . . . . . . . . . . . . . . .33
Mortensen, Kurt . . . . . . . . . . . . . .31
Mullen, David J. . . . . . . . . . . . . . .23
Muller, Max . . . . . . . . . . . . . .29, 33
Murphy, Paul . . . . . . . . . . . . . . . .26
Murphy, Tom . . . . . . . . . . . . . . . . .22
Murray, Brian H. . . . . . . . . . . . . . .30
Myers, Selma . . . . . . . . . . . . . . . .37
Neef, Dale . . . . . . . . . . . . . . . . . .34
Nelson, Dave . . . . . . . . . . . . . . . .33
Newell, Michael W. . . . . . . . . . . . .33
Newell, Michael W. . . . . . . . . . . . .33
Newman, John . . . . . . . . . . . . . . .19
Nickerson, Pat . . . . . . . . . . . . . . .20
Nilson, Carolyn . . . . . . . . . . . . . . .37
Nowinski, Joseph . . . . . . . . . . . . .32
O’Brien, Chris . . . . . . . . . . . . . . . .24
O’Keefe, Patrick . . . . . . . . . . . . . .27
O’Malley, Michael . . . . . . . . . . . . .27
O’Neil, Judy . . . . . . . . . . . . . . . . .37
Oberlin, Loriann Hoff . . . . . . . . . .21
Oosterwal, Dantar P. . . . . . . . . . . .30
Orbach, Benjamin . . . . . . . . . . . . .19
Orlov, Darlene . . . . . . . . . . . . . . . .30
Orsborn, Carol . . . . . . . . . . . . . . . .30
Osach, Barbara Bardow . . . . . . . . .34
Osborne, Starr C. . . . . . . . . . . . . .15
Osit, Michael . . . . . . . . . . . . . . . .32
Ostring, Pirkko . . . . . . . . . . . . . . .33
Page, Susan . . . . . . . . . . . . . . . . .34
Paige, Rod . . . . . . . . . . . . . . . . . .23
Panozzo, Chuck . . . . . . . . . . . . . .19
Paquette, Larry . . . . . . . . . . . . . . .34
Parfet, Bo . . . . . . . . . . . . . . . . . . .19
Parker, Glenn . . . . . . . . . . . . . . . .37
Patrick, Donald L. . . . . . . . . . . . . .25
Patterson, James G. . . . . . . . . . . .31
Patzer, Gordon . . . . . . . . . . . . . . .22
Payant, Richard P. . . . . . . . . . . . .32
Payne, Vivette . . . . . . . . . . . . . . . .37
Pearson, Linda . . . . . . . . . . . . . . .32
Pelfrey, William . . . . . . . . . . . . . . .24
Performance Research Associates .23
Perkins, Dennis N. T. . . . . . . . . . .27
Peters Mayer, Diane . . . . . . . . . . .32
Pettingell, Margaret . . . . . . . . . . . .27
Pflock, Aviva . . . . . . . . . . . . . . . . .32
Phillips, Bob . . . . . . . . . . . . . . . . .24
Phillips, Jack J. . . . . . . . . . . . . . . .26
Pierson Doti, Lynne . . . . . . . . . . . .25
Pohlman, Randolph A. . . . . . . . . .30
Posey, Pamela A. . . . . . . . . . . . . .29
Post, Karen . . . . . . . . . . . . . . . . . .30
Powers, Dennis M. . . . . . . . . . . . .25
Pritchard, Christopher W. . . . . . . . .26
Pritchard, Jim . . . . . . . . . . . . . . . .36
Prywes, Yaron . . . . . . . . . . . . . . . .27
Pugh, David G. . . . . . . . . .21, 23, 24
Pushies, Fred . . . . . . . . . . . . . . . .25
Putzier, John . . . . . . . . . . . . .12, 28
Quick, Thomas L. . . . . . . . . . . . . .37
Rachlin, Robert . . . . . . . . . . . . . . .23
Raia, Kelly . . . . . . . . . . . . . . . . . .26
Raines, Claire . . . . . . . . . . . . .21, 28
Ramirez, Barbara Weston . . . . . . .32
Ray, Ramon . . . . . . . . . . . . . . . . .36
Rayner, Steven R. . . . . . . . . . . . . .20
Reaser, Joel . . . . . . . . . . . . . . . . .37
Reed, David . . . . . . . . . . .15, 34, 35
Reinhard, Michael . . . . . . . . . . . . .16
Remley, Jim . . . . . . . . . . . . . .34, 35
Renner, Devra . . . . . . . . . . . . . . . .32
Reynolds, Lisa Rene . . . . . . . . . . .32
Richman, Larry . . . . . . . . . . . . . . .33
Rickertsen, Rick . . . . . . . . . . . . . .23
Roberts, Elizabeth A. . . . . . . . . . . .25
Roberts, John B. . . . . . . . . . . . . . .25
Rogers, Stephen C. . . . . . . . . . . . .34
Rolnicki, Kenneth . . . . . . . . . . . . .31
Rondeau, Ed . . . . . . . . . . . . . . . . .32
Roper, Kathy O. . . . . . . . . . . . . . .32
Rosen, Anita . . . . . . . . . . . . . . . . .37
Rosenbaum, Barbara A. . . . . . . . .34
Rosenbaum, Robert . . . . . . . . . . .34
Roth, Ken . . . . . . . . . . . . . . . . . . .34
Roth, Thomas A. . . . . . . . . . . . . . .25
Rothwell, William J. . . . . .18, 29, 37
Roumell, Michael T. . . . . . . . . . . .30
Rovell, Darren . . . . . . . . . . . . . . . .24
Rubin, Stacey H. . . . . . . . . . . . . .32
Ruffa, Stephen A. . . . . . . . . . . . . .30
Rumsey, Tracey . . . . . . . . . . . . . . .35
Russell, William G. . . . . . . . . . . . .24
Ryan, Kevin . . . . . . . . . . . . . . . . .22
Sachs, Randi T. . . . . . . . . . . . . . .29
Sagal, Matthew W. . . . . . . . . . . . .20
Salacuse, Jeswald W. . . . . . . .24, 27
Salmon, William A. . . . . . . . . . . . .29
Samuel, Larry . . . . . . . . . . . . . . . .25
Sandler, Leonard . . . . . . . . . . . . . .27
Sant, Tom . . . . . . . . . . . . . . . . . . .21
Sartain, Libby . . . . . . . . . . . . . . . .26
Scalise, Dagmara . . . . . . . . . . . . .32
Schepp, Brad . . . . . . . . . . . . . . . .26
Schepp, Debra . . . . . . . . . . . . . . .26
Schilling, John W. . . . . . . . . . . . . .19
Schneiderman, Ron . . . . . . . . . . .22
Schwab, Abraham P. . . . . . . . . . . .25
Schwartz, Matthew . . . . . . . . . . . .35
Schweikart, Larry . . . . . . . . . . . . .25
Schweitzer, Douglas . . . . . . . . . . .26
Scott, Gini Graham . . .19, 20, 29, 36
Segal, Lloyd . . . . . . . . . . . . . . . . .35
Segil, Larraine . . . . . . . . . . . . . . .20
Seglin, Jeffrey L. . . . . . . . . . . . . . .21
Seifert, Dirk . . . . . . . . . . . . . . . . .33
Serven, Lawrence B. MacGregor . .28
AUTHOR INDEX
Shaw, Russell . . . . . . . . . . . . . . . .22
Shebley, Cindy L. . . . . . . . . . . . . .26
Sherman, Andrew J. . . . . .23, 24, 36
Sherman, Len . . . . . . . . . . . . . . . .22
Siddons, Suzy . . . . . . . . . . . . . . . .37
Siegel, Liza . . . . . . . . . . . . . . . . . .21
Sihler, William W. . . . . . . . . . . . . .36
Silverman, George . . . . . . . . . . . . .31
Simmons, Annette . . . . . . . . .22, 30
Simpkins, Robert A. . . . . . . . . . . .35
Sinclair, Joseph T. . . . . . . . . . .26, 37
Sinclair, Lani W. . . . . . . . . . . . . . .37
Sinha, Prabhakant . . . . . . . . . . . .35
Skettino, Michele . . . . . . . . . . . . .19
Slater, Robert . . . . . . . . . . . . . . . .31
Slipp, Sandra . . . . . . . . . . . . . . . .30
Sloat, Rose D. . . . . . . . . . . . . . . . .23
Sloman, Martyn . . . . . . . . . . . . . .37
Slowinski, Gene . . . . . . . . . . . . . .20
Smith, Richard . . . . . . . . . . . . . . .35
Smith, Robert P. . . . . . . . . . . . . . .19
Smith, Shawn . . . . . . . . . . . . . . . .26
Snyder, Adam . . . . . . . . . . . . . .2, 30
Snyder, David P. . . . . . . . . . . . . . .35
Sokler, Lynn . . . . . . . . . . . . . . . . .35
Solomon, Micah . . . . . . . . . . . . . . .7
Solomon, Michael R. . . . . . . . . . . .30
Solovic, Susan Wilson . . . . . . . . . .36
Sparta, Kelle . . . . . . . . . . . . . . . . .34
Spielman, Sue . . . . . . . . . . . . . . .27
Spitzer, Dean R. . . . . . . . . . . . . . .26
Spokus, Diane . . . . . . . . . . . . . . .37
Stamford, L. A. . . . . . . . . . . . . . . .32
Stavinoha, Peter L. . . . . . . . . . . . .32
Stegner, Jonathan R. . . . . . . . . . . .33
Steinbock, Dan . . . . . . . . . . . . . . .22
Steiner, Naomi . . . . . . . . . . . . . . .32
Steinfeld, Jake . . . . . . . . . . . . . . .36
Stern, Gary M. . . . . . . . . . . . . . . .26
Sterns, Harvey . . . . . . . . . . . . . . .37
Stezala, Kimberly Ann . . . . . . . . . .23
Stone, Florence M. . . . . . . . . .28, 29
Straub, Joseph T. . . . . . . . . . . . . .29
Stroman, James . . . . . . . . . . . . . .20
Suttle, Marilyn . . . . . . . . . . . . . . .23
Sweeney, Allen . . . . . . . . . . . . . . .23
Tabuchi, Sensei Grant . . . . . . . . . .31
Tamblyn, Doni . . . . . . . . . . . . . . .37
Tator, Rosemary . . . . . . . . . . . . . . .2
Taylor, James . . . . . . . . . . . . . . . .33
Taylor, Jim . . . . . . . . . . . . . . . . . .24
Taylor, Johnny C. . . . . . . . . . . . . . .26
Taylor, Kathleen . . . . . . . . . . . . . .26
Temes, Roberta . . . . . . . . . . . . . . .36
Teten, David . . . . . . . . . . . . . . . . .21
Thomas, Ann . . . . . . . . . . . . . . . .23
Thomas, R. Roosevelt . . . . . . .27, 28
Thomas, Wayne M. . . . . . . . . . . . .35
Thompson, David . . . . . . . . . . . . . .9
Thomsett, Michael C. .23, 31, 33, 34
Tjahjana, Lia . . . . . . . . . . . . . . . . .33
Tobin, Daniel R. . . . . . . . . . . . . . .27
Topchik, Gary S. . . . . . . . .28, 29, 36
Topp, Elizabeth . . . . . . . . . . . . . . .32
Tracy, Brian . . . . .19, 20, 21, 27, 36
Trotman, Laurie A. . . . . . . . . . . . .37
Trudell, Bill . . . . . . . . . . . . . . . . . .30
Tuchman, Robert . . . . . . . . . . . . .36
Turnock, Judith L. . . . . . . . . . . . . .24
Tyreman, David . . . . . . . . . . . . . . .31
Ubels, Ron . . . . . . . . . . . . . . . . . .26
39
Uldrich, Jack . . . . . . . . . . . . . . . .27
Upshaw, Lynn B. . . . . . . . . . . . . . .31
Urquhart-Brown, Susan . . . . . . . . .36
VanAuken, Brad . . . . . . . . . . . . . .30
VanGundy, Arthur B. . . . . . . . . . . .28
Vassallo, Philip . . . . . . . . . . . . . . .21
Vega, Lizandra . . . . . . . . . . . . . . .14
Vega, Vanessa . . . . . . . . . . . . . . . .19
Veloso, Maria . . . . . . . . . . . . . . . .31
Vest, Lori Jo . . . . . . . . . . . . . . . . .23
Vidakovich, Jim . . . . . . . . . . . . . . .37
Volkema, Roger J. . . . . . . . . . . . . .31
Wade, Mitchell . . . . . . . . . . . . . . .24
Waisman, Charlotte S. . . . . . . . . . .37
Walkup, Renee P. . . . . . . . . . . . . .36
Wall, Bob . . . . . . . . . . . . . . . . . . .28
Wallace, Michael . . . . . . . . . .22, 32
Walsh, Rod . . . . . . . . . . . . . . . . . .27
Walton, Mark S. . . . . . . . . . . . . . .27
Wardlow, Daniel L. . . . . . . . . . . . .26
Ware, Jim . . . . . . . . . . . . . . . . . . .20
Watson, Lynn A. . . . . . . . . . . . . . .32
Wauson, Jennifer . . . . . . . . . .12, 20
Waymon, Lynne . . . . . . . . . . . . . .21
Weasel, Lisa H. . . . . . . . . . . . . . . .36
Webber, Lawrence . . . . . . . . .22, 32
Weisinger, Hendrie . . . . . . . . . . . .21
Weiss, Alan . . . . . . . . . . . . . . . . . .29
Weiss, Donald H. . . . . . . . . . . . . .25
Weiss, Steven Mark . . . . . . . . . . . .24
Wendover, Robert W. . . . . . . . . . . .29
Weyland, Paul . . . . . . . . . . . . . . . .36
Wheeler, Cass . . . . . . . . . . . . . . . .30
White, B. Joseph . . . . . . . . . . . . . .27
Whiteman, Lily . . . . . . . . . . . . . . .21
Whitmire, Richard . . . . . . . . . . . . .23
Wilkinson, Michael . . . . . . . . . . . .35
Williams, Richard L. . . . . . . . . . . .21
Williamson, Cory . . . . . . . . . . . . . .20
Wilmshurst, Linda . . . . . . . . . . . . .23
Wilson, Jerry S. . . . . . . . . . . . . . . .19
Wilson, Joni . . . . . . . . . . . . . . . . .22
Wilson, Kevin . . . . . . . . . . . . .12, 20
Wilson, Susan B. . . . . . . . . . . . . . .19
Wilson Solovic, Susan . . . . . . . . . .21
Winfeld, Liz . . . . . . . . . . . . . .27, 37
Winter, Ruth . . . . . . . . . . . . . . . . .25
Wirtenberg, Jeana . . . . . . . . . . . . .24
Wisinski, Jerry . . . . . . . . . . . .29, 20
Wiskup, Mark . . . . . . . . . . . . . . . .19
Withers, Bill . . . . . . . . . . . . . .29, 37
Witty, Elaine . . . . . . . . . . . . . . . . .23
Wolk, Bruce H. . . . . . . . . . . . . . . .32
Wolk, Claudine . . . . . . . . . . . . . . .32
Wood, Donald F. . . . . . . . . . . . . . .26
Woodruff, Marjorie I. . . . . . . . . . . .28
Woods, John A. . . . . . . . . . . . . . . .23
Woolfe, Lorin . . . . . . . . . . . . . . . .27
Wright, Vonda . . . . . . . . . . . . . . . .25
Wynia, Matthew K. . . . . . . . . . . . .25
Youngs, Bettie B. . . . . . . . . . . . . .32
Youngs, Jennifer Leigh . . . . . . . . .32
Zelicoff, Alan . . . . . . . . . . . . .25, 36
Zemke, Ron . . . . . . . . . . .23, 28, 35
Zheutlin, Peter . . . . . . . . . . . . . . .19
Zichy, Shoya . . . . . . . . . . . . . . . . .20
Zilliox, Danielle . . . . . . . . . . . . . . .22
Zoltners, Andris A. . . . . . . . . . . . .35
Zoltners, Greggor A. . . . . . . . . . . .35
 TITLE INDEX
TITLE INDEX
ABCs of Breastfeeding, The . . . . . . . . . . . . . .32
Absolute Honesty . . . . . . . . . . . . . . . . . . . . .24
Absolutely Small . . . . . . . . . . . . . . . . . . . . . .10
Accidental Entrepreneur, The . . . . . . . . . . . . .36
Accidental Salesperson, The . . . . . . . . . . . . .35
According to Kotler . . . . . . . . . . . . . . . . . . . .30
Accounting and Financial Fundamentals
for NonFinancial Executives . . . . . . . . . . . . .23
Accounting Demystified . . . . . . . . . . . . . . . . .23
Acing the Interview . . . . . . . . . . . . . . . . . . . .20
Action Tools for Effective Managers . . . . . . . .27
ADD/ADHD Drug Free . . . . . . . . . . . . . . . . . .32
Administrative Assistant’s and
Secretary’s Handbook . . . . . . . . . . . . . . . . .20
Age Curve, The . . . . . . . . . . . . . . . . . . . . . . .30
All Customers Are Irrational . . . . . . . . . . . . . .30
Alzheimer’s Advisor, The . . . . . . . . . . . . . . . .25
AMA DISC Survey . . . . . . . . . . . . . . . . . . . . .25
AMA DISC Survey Facilitator’s Manual . . . . . .25
AMA Guide to Management
Development, The . . . . . . . . . . . . . . . . . . . .27
AMA Handbook of Business Letters, The . . . .21
AMA Handbook of Business Writing, The . . . .12
AMA Handbook of Leadership, The . . . . . . . .27
AMA Handbook of Project
Management, The . . . . . . . . . . . . . . . . . . . .33
AMA Handbook of Public Relations, The . . . .30
AMA Trainers’ Activity Book, The . . . . . . . . . .37
Amazon Top Seller Secrets . . . . . . . . . . . . . . .26
American Entrepreneur . . . . . . . . . . . . . . . . .25
Anatomy of Persuasion, The . . . . . . . . . . . . . .31
Annual Reports 101 . . . . . . . . . . . . . . . . . . .23
Are You Dumb Enough to Be Rich? . . . . . . . .34
Art of Connecting, The . . . . . . . . . . . . . . . . . .21
Art of the Strategist, The . . . . . . . . . . . . . . . .20
Artful Persuasion . . . . . . . . . . . . . . . . . . . . . .31
Auditing Your Human Resources Department .25
Award Winning Customer Service . . . . . . . . . .23
Baby on Board . . . . . . . . . . . . . . . . . . . . . . .32
Baby Read-Aloud Basics . . . . . . . . . . . . . . . .32
Be a Network Marketing Superstar . . . . . . . . .30
Be a Recruiting Superstar . . . . . . . . . . . . . . .30
Beating Lyme . . . . . . . . . . . . . . . . . . . . . . . .25
Becoming an Extraordinary Manager . . . . . . .27
Behavioral Advantage, The . . . . . . . . . . . . . . .24
Bench Strength . . . . . . . . . . . . . . . . . . . . . . .27
Best Practices in Customer Service . . . . . . . .23
Beyond Buzz . . . . . . . . . . . . . . . . . . . . . . . . .30
Beyond Race and Gender . . . . . . . . . . . . . . .27
Beyond Success . . . . . . . . . . . . . . . . . . . . . .19
Beyond the Bubble . . . . . . . . . . . . . . . . . . . .34
Bible on Leadership, The . . . . . . . . . . . . . . . .27
Billy, Alfred, and General Motors . . . . . . . . . .24
Black Belt Negotiating . . . . . . . . . . . . . . . . . .31
Black-White Achievement Gap, The . . . . . . . .23
Blissful Data . . . . . . . . . . . . . . . . . . . . . . . . .22
Blog Rules . . . . . . . . . . . . . . . . . . . . . . . . . .22
Blueprint for Corporate Governance, A . . . . . .23
Blueprint for Project Recovery—
A Project Management Guide . . . . . . . . . . . .33
BOOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Boss from Outer Space and
Other Aliens at Work, The . . . . . . . . . . . . . .19
Box from Braunau, The . . . . . . . . . . . . . . . . .19
Boys and Their Toys . . . . . . . . . . . . . . . . . . . .36
Brain Sense . . . . . . . . . . . . . . . . . . . . . . . . .36
Brain Tattoos . . . . . . . . . . . . . . . . . . . . . . . . .30
Brand Aid . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Building a House for Diversity . . . . . . . . . . . .28
Building a Partnership with Your Boss . . . . . .20
Building a Winning Sales Force . . . . . . . . . . .35
Building on the Promise of Diversity . . . . . . . .28
Building Positive Participation . . . . . . . . . . . .37
Building Project-Management
Centers of Excellence . . . . . . . . . . . . . . . . .33
Business Tale, A . . . . . . . . . . . . . . . . . . . . . .24
Business Under Fire . . . . . . . . . . . . . . . . . . .24
Busy Manager’s Guide to Delegation, The . . . .28
Buying Styles . . . . . . . . . . . . . . . . . . . . . . . .35
Buyout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
BUZZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Call Heard ‘Round the World, The . . . . . . . . .22
Career Clinic, The . . . . . . . . . . . . . . . . . . . . .20
Career Match . . . . . . . . . . . . . . . . . . . . . . . .20
Celebration of Fools . . . . . . . . . . . . . . . . . . . .24
Chaotics . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Chocolate Fortunes . . . . . . . . . . . . . . . . . . . .26
Class with Drucker, A . . . . . . . . . . . . . . . . . . .28
Clintonomics . . . . . . . . . . . . . . . . . . . . . . . . .25
Coaching Connection, The . . . . . . . . . . . . . . .28
Coaching for Emotional Intelligence . . . . . . . .28
Coaching Knock Your Socks Off Service . . . . .23
Coaching, Counseling & Mentoring . . . . . . . . .28
Collaborative Planning, Forecasting,
and Replenishment . . . . . . . . . . . . . . . . . . .33
Comes the Darkness, Comes the Light . . . . . .19
Commercial Mortgages 101 . . . . . . . . . . . . . .16
Communication Problem Solver, The . . . . . . .21
Communications Skills for Project Managers .33
Compensating New Sales Roles . . . . . . . . . . .35
Complete Equipment-Leasing
Handbook, The . . . . . . . . . . . . . . . . . . . . . .32
Complete Guide to Accelerating
Sales Force Performance, The . . . . . . . . . . .35
Complete Guide to Conflict Resolution
in the Workplace, The . . . . . . . . . . . . . . . . .25
Complete Guide to Hiring and Firing
Government Employees, The . . . . . . . . . . . .28
Complete Guide to
Investing in Foreclosures, The . . . . . . . . . . .34
Complete Guide to
Performance Appraisal, The . . . . . . . . . . . . .25
Complete Guide to Sales Force
Incentive Compensation, The . . . . . . . . . . . .35
Complete Reference Checking
Handbook, The . . . . . . . . . . . . . . . . . . . . . .25
Conflict and Communication
Activity Book, The . . . . . . . . . . . . . . . . . . . .37
Conquering Consumerspace . . . . . . . . . . . . . .30
Consultative Closing . . . . . . . . . . . . . . . . . . .35
Consultative Real Estate Agent, The . . . . . . . .34
Consultative Selling . . . . . . . . . . . . . . . . . . . .35
Coolfarming . . . . . . . . . . . . . . . . . . . . . . . . .10
Coolhunting . . . . . . . . . . . . . . . . . . . . . . . . .24
Corporate Agility . . . . . . . . . . . . . . . . . . . . . .20
40
Corporate Conversations . . . . . . . . . . . . . . . .21
Corporate Portals . . . . . . . . . . . . . . . . . . . . . .22
Corporate University Handbook, The . . . . . . . .37
Cracking the Corporate Code . . . . . . . . . . . . .24
Creating Web-Based Training . . . . . . . . . . . . .37
Creative Training Idea Book, The . . . . . . . . . .37
Crunch Point . . . . . . . . . . . . . . . . . . . . . . . . .19
Customer Service Activity Book, The . . . . . . .23
Customer Service Training 101 . . . . . . . . . . .23
Customer-Centered Products . . . . . . . . . . . . .33
Danger in the Comfort Zone . . . . . . . . . . . . . .28
Deadline! . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Deadly Blue . . . . . . . . . . . . . . . . . . . . . . . . .25
Debugging . . . . . . . . . . . . . . . . . . . . . . . . . .22
Decoding the New Mortgage Market . . . . . . . .34
Defending the Brand . . . . . . . . . . . . . . . . . . .30
Delivering Knock Your Socks Off Service . . . .23
Designing Dynamic Organizations . . . . . . . . .28
Die Trying . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Digital Engagement . . . . . . . . . . . . . . . . . . . .30
Disagreements, Disputes, and All-Out War . . .19
Disaster Recovery Handbook, The . . . . . . . . .32
Discipline Miracle, The . . . . . . . . . . . . . . . . .32
Discipline Without Punishment . . . . . . . . . . .28
Diversity Training Activity Book, The . . . . . . . .37
DoCoMo—Japan’s Wireless Tsunami . . . . . . .24
Don’t Think Pink . . . . . . . . . . . . . . . . . . . . . .30
e-Learning 2.0 . . . . . . . . . . . . . . . . . . . . . . .37
E-Learning Question and Answer Book, The . .37
E-Learning Revolution, The . . . . . . . . . . . . . .37
E-Mail Rules . . . . . . . . . . . . . . . . . . . . . . . . .22
e-Policy Handbook, The . . . . . . . . . . . . . . . . .22
e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . . . . . .26
Early Warning . . . . . . . . . . . . . . . . . . . . . . . .20
eBay Business Answer Book, The . . . . . . . . . .26
eBay Business the Smart Way . . . . . . . . . . . .26
eBay Global the Smart Way . . . . . . . . . . . . . .26
eBay Inventory the Smart Way . . . . . . . . . . . .26
eBay Marketing Bible, The . . . . . . . . . . . . . . .26
eBay Photography the Smart Way . . . . . . . . . .26
eBay Seller’s Tax and Legal
Answer Book, The . . . . . . . . . . . . . . . . . . . .26
eBay the Smart Way . . . . . . . . . . . . . . . . . . .26
Eccentric Billionaire, The . . . . . . . . . . . . . . . .19
Effective E-Mail Marketing . . . . . . . . . . . . . . .30
Effective Executive Compensation . . . . . . . . .25
Effective Succession Planning . . . . . . . . . . . .18
Effective Supervisor’s Handbook . . . . . . . . . .28
8 Practices of Exceptional Companies, The . .25
Elements of Resume Style, The . . . . . . . . . . .20
Emotional Intelligence Activity Book, The . . . .37
Emotional Intelligence for Project Managers . .33
Employee Recruitment and Retention
Handbook, The . . . . . . . . . . . . . . . . . . . . . .25
Employer’s Legal Advisor, The . . . . . . . . . . . .24
End of Office Politics as Usual, The . . . . . . . .28
Enjoy! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Enlightened Office Politics . . . . . . . . . . . . . . .21
Ensuring Fairness in Health Care Coverage . . .25
Enterprise Knowledge Portals . . . . . . . . . . . . .22
EQ Difference, The . . . . . . . . . . . . . . . . . . . .19
EQ Interview, The . . . . . . . . . . . . . . . . . . . . .28
Essentials of Finance and Accounting
for Nonfinancial Managers, The . . . . . . . . . .23
Essentials of Inventory Management . . . . . . .33
Etiquette Edge, The . . . . . . . . . . . . . . . . . . . .19
Everything HR Kit, The . . . . . . . . . . . . . . . . .12
Everything You Need to Know Before
Buying a Co-op,Condo, or Townhouse . . . . . .34
Exceptional Service, Exceptional Profit . . . . . . .7
Experience Effect, The . . . . . . . . . . . . . . . . . . .8
Export/Import Procedures and
Documentation . . . . . . . . . . . . . . . . . . . . . .18
Extending the Supply Chain . . . . . . . . . . . . . .33
Face It . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Facilitating Project
Performance Improvement . . . . . . . . . . . . . .33
Facilitator’s Fieldbook, The . . . . . . . . . . . . . .28
Facility Management Handbook, The . . . . . . .32
Facility Manager’s Emergency
Preparedness Handbook, The . . . . . . . . . . . .32
Facility Manager’s Guide to
Finance and Budgeting, The . . . . . . . . . . . .32
Fair, Square & Legal . . . . . . . . . . . . . . . . . . .25
FBI Career Guide, The . . . . . . . . . . . . . . . . . .21
Financial Bliss . . . . . . . . . . . . . . . . . . . . . . .31
Financing Your Condo, Co-Op, or Townhouse .34
Finding & Keeping Great Employees . . . . . . .28
First in Thirst . . . . . . . . . . . . . . . . . . . . . . . .24
First-Time Homeowner’s Survival
Guide, The . . . . . . . . . . . . . . . . . . . . . . . . .25
First-Time Manager, The . . . . . . . . . . . . . . . .28
First-Time Manager’s Guide to
Performance Appraisals, The . . . . . . . . . . . .28
First-Time Manager’s Guide to Team
Building, The . . . . . . . . . . . . . . . . . . . . . . .36
First-Time Trainer, The . . . . . . . . . . . . . . . . . .17
Fitness After 40 . . . . . . . . . . . . . . . . . . . . . .25
Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . .19
Food Fray . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Franchising & Licensing . . . . . . . . . . . . . . . .36
Freeing Tibet . . . . . . . . . . . . . . . . . . . . . . . . .25
From Difficult to Disturbed . . . . . . . . . . . . . .28
From Selling to Managing . . . . . . . . . . . . . . .35
From the Bureau to the Boardroom . . . . . . . .28
Front Desk Security and Safety . . . . . . . . . . .32
Fundamentals of Enterprise
Risk Management . . . . . . . . . . . . . . . . . . . .20
Fundamentals of Project Management . . . . . .33
Fundamentals of Sales Management for
the Newly Appointed Sales Manager . . . . . . .35
Furnace of Creation, Cradle of Destruction . . .36
Future Savvy . . . . . . . . . . . . . . . . . . . . . . . . .24
Future, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .24
Geeks of War, The . . . . . . . . . . . . . . . . . . . . .36
Generating Buy-In . . . . . . . . . . . . . . . . . . . . .27
Generation Text . . . . . . . . . . . . . . . . . . . . . . .32
Generations at Work . . . . . . . . . . . . . . . . . . .28
Generations, Inc. . . . . . . . . . . . . . . . . . . . . . . .6
Get Clients Now!(TM) . . . . . . . . . . . . . . . . . .30
Get Weird! . . . . . . . . . . . . . . . . . . . . . . . . . .28
Get-Started Guide to M-Commerce
and Mobile Technology, The . . . . . . . . . . . . .22
Getting to Innovation . . . . . . . . . . . . . . . . . . .28
Girls’ Guide to Building a
Million-Dollar Business, The . . . . . . . . . . . . .36
Girls’ Guide to Power and Success, The . . . . .21

Global Sourcing Logistics . . . . . . . . . . . . . . . .26
Go Google . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . .19
Going Lean . . . . . . . . . . . . . . . . . . . . . . . . . .30
Golf and the Game of Leadership . . . . . . . . . .27
Good Governance for Nonprofits . . . . . . . . . . .24
Grand Illusion, The . . . . . . . . . . . . . . . . . . . .19
Great Customer Service on the Telephone . . . .23
Green Tech . . . . . . . . . . . . . . . . . . . . . . . . . .22
Help! I’m Knee-Deep in Clutter! . . . . . . . . . . .25
High-Impact Interview Questions . . . . . . . . . .28
Hiring and Firing Question and
Answer Book, The . . . . . . . . . . . . . . . . . . . .28
Home Buyer’s Question
and Answer Book, The . . . . . . . . . . . . . . . . .34
Home Makeovers That Sell . . . . . . . . . . . . . .34
Home Staging That Works . . . . . . . . . . . . . . .15
Hope or Hype . . . . . . . . . . . . . . . . . . . . . . . .25
Hothouse Effect, The . . . . . . . . . . . . . . . . . . .28
How Great Decisions Get Made . . . . . . . . . . .24
How the Best Leaders Lead . . . . . . . . . . . . . .27
How to Become a Better Negotiator . . . . . . . .31
How to Become an Expert on
Anything in Two Hours . . . . . . . . . . . . . . . . .21
How to Design & Implement a
Results-Oriented Variable Pay System . . . . . .25
How to Design, Implement, and
Interpret and Employee Survey . . . . . . . . . . .25
How to Develop a Personnel Policy Manual . . .25
How to Develop an Employee Handbook . . . . .25
How to Land a Top-Paying Federal Job . . . . . .21
How to Make it Big as a Consultant . . . . . . . .21
How to Manage Training . . . . . . . . . . . . . . . .37
How to Mind-Read Your Customers . . . . . . . .35
How to Negotiate Anything with Anyone
Anywhere Around the World . . . . . . . . . . . . .31
How to Prepare, Stage, and Deliver
Winning Presentations . . . . . . . . . . . . . . . . .21
How to Recognize and Reward Employees . . .28
How to Stay Cool, Calm & Collected When
the Pressure’s On . . . . . . . . . . . . . . . . . . . .19
How to Succeed in Business Using LinkedIn .26
How to Tell Anyone Anything . . . . . . . . . . . . .21
How to Write Fast Under Pressure . . . . . . . . .21
HR Answer Book, The . . . . . . . . . . . . . . . . . .26
HR from the Heart . . . . . . . . . . . . . . . . . . . . .26
I Know It When I See It . . . . . . . . . . . . . . . . .34
I’d Rather Be Working . . . . . . . . . . . . . . . . . .21
I’ve Seen a Lot of Famous People Naked,
and They’ve Got Nothing on You! . . . . . . . . .36
Identifying and Managing Project Risk . . . . . .33
Identity Trap, The . . . . . . . . . . . . . . . . . . . . .32
Image of Success, The . . . . . . . . . . . . . . . . .14
Improving Your Project Management Skills . . .33
In the Face of Uncertainty . . . . . . . . . . . . . . .22
In the Land of Difficult People . . . . . . . . . . . .19
Increase Your Influence at Work . . . . . . . . . . .14
Incredible Payback, The . . . . . . . . . . . . . . . .33
India Arriving . . . . . . . . . . . . . . . . . . . . . . . .26
Informed Investor, The . . . . . . . . . . . . . . . . . .31
Innovation Killer, The . . . . . . . . . . . . . . . . . .28
Insider’s Guide to Building a Successful
Consulting Practice, An . . . . . . . . . . . . . . . . .2
Insider’s Guide to Refinancing
Your Mortgage, An . . . . . . . . . . . . . . . . . . . .34
Instant Appeal . . . . . . . . . . . . . . . . . . . . . . .30
Instant Manager, The . . . . . . . . . . . . . . . . . . .28
Instant Messaging Rules . . . . . . . . . . . . . . . .22
International Logistics . . . . . . . . . . . . . . . . . .26
Internet Riches . . . . . . . . . . . . . . . . . . . . . . .26
Internet Security Made Easy . . . . . . . . . . . . .26
Interpersonal Skills Toolkit, The . . . . . . . . . . .37
Into the Unknown . . . . . . . . . . . . . . . . . . . . .27
Investing in a Sustainable World . . . . . . . . . .24
Investing in Your Company’s Human Capital . .26
It Factor, The . . . . . . . . . . . . . . . . . . . . . . . .19
It Gets Easier! . . .
And Other Lies We Tell New Mothers . . . . . .32
Jewish Wisdom for Business Success . . . . . . .24
Job Search Solution, The . . . . . . . . . . . . . . . .21
Joe’s Law . . . . . . . . . . . . . . . . . . . . . . . . . . .22
John F. Kennedy on Leadership . . . . . . . . . . .27
Joy of Retirement, The . . . . . . . . . . . . . . . . . .19
Just Listen . . . . . . . . . . . . . . . . . . . . . . . . . .19
Kanban Made Simple . . . . . . . . . . . . . . . . . .30
Keeping Employees Accountable for Results . .28
Keeping the People Who Keep You
in Business . . . . . . . . . . . . . . . . . . . . . . . . .28
Kids Who Think Outside the Box . . . . . . . . . .32
Kindness Revolution, The . . . . . . . . . . . . . . .23
Knightfall . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Knock Your Socks Off Answers . . . . . . . . . . . .23
Knock Your Socks Off Prospecting . . . . . . . . .35
Knock Your Socks Off Selling . . . . . . . . . . . . .35
Knock Your Socks Off Service Recovery . . . . .23
Knowledge Management and
Networked Environments . . . . . . . . . . . . . . .28
Landlord’s Financial Tool Kit, The . . . . . . . . .34
Language of Success, The . . . . . . . . . . . . . . .21
Laugh and Learn . . . . . . . . . . . . . . . . . . . . . .37
Lead by Example . . . . . . . . . . . . . . . . . . . . . .27
Lead Your Boss . . . . . . . . . . . . . . . . . . . . . . .27
Leader as Communicator, The . . . . . . . . . . . .27
Leader’s Tool Kit, The . . . . . . . . . . . . . . . . . .27
Leadership Advantage, The . . . . . . . . . . . . . .28
Leadership Training Activity Book, The . . . . . .37
Leading at the Edge . . . . . . . . . . . . . . . . . . .27
Leading Leaders . . . . . . . . . . . . . . . . . . . . . .27
Leading with Cultural Intelligence . . . . . . . . .27
Leading with Kindness . . . . . . . . . . . . . . . . .27
Lean Machine, The . . . . . . . . . . . . . . . . . . . .30
Lean Manufacturing That Works . . . . . . . . . . .30
Lean Six Sigma That Works . . . . . . . . . . . . . .30
Leverage . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Life in Balance, A . . . . . . . . . . . . . . . . . . . . .36
Little Black Book of
Project Management, The . . . . . . . . . . . . . .33
Live From Jordan . . . . . . . . . . . . . . . . . . . . . .19
Looks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Lost Art of the Great Speech, The . . . . . . . . .21
Loyalty Advantage, The . . . . . . . . . . . . . . . . .31
Made Here, Baby! . . . . . . . . . . . . . . . . . . . . .32
Make Millions Selling Real Estate . . . . . . . . .34
Make Your Contacts Count . . . . . . . . . . . . . . .21
Making Sense of Strategy . . . . . . . . . . . . . . .20
Manage Your Time, Your Work, Yourself . . . . .19
TITLE INDEX
Management 500, The . . . . . . . . . . . . . . . . .28
Management Skills for New Managers . . . . . .28
Management Would Be Easy...If It Weren’t
for the People . . . . . . . . . . . . . . . . . . . . . . .29
Manager’s Desk Reference, The . . . . . . . . . . .29
Manager’s Guide to Coaching, A . . . . . . . . . . .29
Manager’s Guide to HR, The . . . . . . . . . . . . .29
Manager’s Guide to Improving
Workplace Performance, A . . . . . . . . . . . . . .29
Manager’s Guide to Maximizing
Employee Potential, The . . . . . . . . . . . . . . .29
Manager’s Question and Answer Book, The . . .29
Managing Brand You . . . . . . . . . . . . . . . . . . .19
Managing Channels of Distribution . . . . . . . . .31
Managing Crises Before They Happen . . . . . .29
Managing Government Employees . . . . . . . . .29
Managing Information Technology Projects . . .33
Managing Knock Your Socks Off Service . . . . .23
Managing Online Forums . . . . . . . . . . . . . . . .27
Managing Time and Space in the Modern
Warehouse . . . . . . . . . . . . . . . . . . . . . . . . .32
Managing Up . . . . . . . . . . . . . . . . . . . . . . . .21
Managing Workplace Negativity . . . . . . . . . . .29
Managing Your Government Career . . . . . . . . .21
Managing Your Mouth . . . . . . . . . . . . . . . . . .19
Marketing Plan, The . . . . . . . . . . . . . . . . . . .31
Mastering Import and Export Management . . .26
Maximizing Project Value . . . . . . . . . . . . . . . .33
Maximum Influence . . . . . . . . . . . . . . . . . . .31
Measuring the Value of Partnering . . . . . . . . .20
Mergers and Acquisitions from A to Z . . . . . . .23
Microbe . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Million-Dollar Financial Advisor, The . . . . . . .23
Million-Dollar Financial Services
Practice, The . . . . . . . . . . . . . . . . . . . . . . . .23
Mobile Technology Question and
Answer Book, The . . . . . . . . . . . . . . . . . . . .22
Moments and Milestones Pregnancy Journal . .32
Mommy Guilt . . . . . . . . . . . . . . . . . . . . . . . .32
More Harm Than Good . . . . . . . . . . . . . . . . .25
More ProActive Sales Management . . . . . . . .35
More Quick Team-Building
Activities for Busy Managers . . . . . . . . . . . .36
More Time for You . . . . . . . . . . . . . . . . . . . . . .2
Mortgage Confidential . . . . . . . . . . . . . . . . . .15
Mortgages 101 . . . . . . . . . . . . . . . . . . . . . . .34
Myself and Other More Important Matters . . .29
Nanocosm . . . . . . . . . . . . . . . . . . . . . . . . . .36
Nature of Leadership, The . . . . . . . . . . . . . . .27
Navigating the Mortgage Minefield . . . . . . . . .34
Negotiation Toolkit, The . . . . . . . . . . . . . . . . .31
Net Worth Workout, The . . . . . . . . . . . . . . . . .31
New Directions in
Supply-Chain Management . . . . . . . . . . . . .33
New Elite, The . . . . . . . . . . . . . . . . . . . . . . .24
New HR Analytics, The . . . . . . . . . . . . . . . . .11
New Human Capital Strategy, The . . . . . . . . .26
New Korea, The . . . . . . . . . . . . . . . . . . . . . . . .8
New Manager’s Starter Kit, The . . . . . . . . . . .29
New Manager’s Tool Kit, The . . . . . . . . . . . . .29
New New Economy, The . . . . . . . . . . . . . . . .24
New Supervisor’s Survival Manual, The . . . . . .29
New Workforce, The . . . . . . . . . . . . . . . . . . .26
41
Nice Teams Finish Last . . . . . . . . . . . . . . . . . .6
96 Great Interview Questions
to Ask Before You Hire . . . . . . . . . . . . . . . . .29
No Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Not My Turn to Die . . . . . . . . . . . . . . . . . . . .19
Nuclear Nebraska . . . . . . . . . . . . . . . . . . . . .22
On Cloud Nine . . . . . . . . . . . . . . . . . . . . . . .29
On-Demand Brand, The . . . . . . . . . . . . . . . . . .5
One Foot Out the Door . . . . . . . . . . . . . . . . . .29
100-Mile Walk, The . . . . . . . . . . . . . . . . . . . .27
101 Activities for Delivering
Knock Your Socks Off Service . . . . . . . . . . .23
101 Boardroom Problems
and How to Solve Them . . . . . . . . . . . . . . . .29
101 Sample Write-Ups for Documenting
Employee Performance Problems . . . . . . . . .13
101 Strategies for Recruiting Success . . . . . .26
101 Tough Conversations
to Have with Employees . . . . . . . . . . . . . . . .29
101 Ways to Captivate a Business Audience . .21
108 Skills of Natural Born Leaders, The . . . . .27
Operation Excellence . . . . . . . . . . . . . . . . . . .19
Optimal Trading Strategies . . . . . . . . . . . . . . .23
Other Kind of Smart, The . . . . . . . . . . . . . . . .19
Outsourcing America . . . . . . . . . . . . . . . . . . .22
Outsourcing for Radical Change . . . . . . . . . . .20
Overcoming School Anxiety . . . . . . . . . . . . . .32
Parent’s Guide to Special Education, A . . . . . .23
Parenting A Defiant Child . . . . . . . . . . . . . . .32
Parenting an Adult with Disabilities or
Special Needs . . . . . . . . . . . . . . . . . . . . . . .32
Parenting Beyond Belief . . . . . . . . . . . . . . . .32
Parenting Your Complex Child . . . . . . . . . . . .32
Peanut Butter and Jelly Management . . . . . . .29
People Styles at Work... .And Beyond . . . . . . .19
Performance Appraisal Question
and Answer Book, The . . . . . . . . . . . . . . . . .29
Performance Management
Activity Pack, The . . . . . . . . . . . . . . . . . . . .37
Personal Brilliance . . . . . . . . . . . . . . . . . . . .36
Persuasion IQ . . . . . . . . . . . . . . . . . . . . . . . .31
Persuasive Business Proposals . . . . . . . . . . . .21
Planning Successful Meetings and Events . . .21
Portable Mentor, The . . . . . . . . . . . . . . . . . . .21
Power Etiquette . . . . . . . . . . . . . . . . . . . . . . .20
Power of a Positive Attitude, The . . . . . . . . . .20
Power of Business Process
Improvement, The . . . . . . . . . . . . . . . . . . . .34
Power of Charm, The . . . . . . . . . . . . . . . . . . .36
Power of Enterprise-Wide Project
Management, The . . . . . . . . . . . . . . . . . . . .33
Power of Positive Criticism, The . . . . . . . . . . .21
Power of Strategic Commitment, The . . . . . . .29
Power of Strategy Innovation, The . . . . . . . . .20
Power of Ultimate Six Sigma™, The . . . . . . .34
Power Points! . . . . . . . . . . . . . . . . . . . . . . . .21
Powerful Proposals . . . . . . . . . . . . . . . . . . . .21
Powerhouse Marketing Plans . . . . . . . . . . . . .31
Preparing for Leadership . . . . . . . . . . . . . . . .27
Preparing for the Project Management
Professional (PMP ©) Certification Exam . . . .33
Presentation Skills Workshop, The . . . . . . . . .37
Pricing for Profit . . . . . . . . . . . . . . . . . . . . . .31
Primal Management . . . . . . . . . . . . . . . . . . .29
 TITLE INDEX
ProActive Sales Management . . . . . . . . . . . . .35
ProActive Selling . . . . . . . . . . . . . . . . . . . . . .35
Productive Performance Appraisals . . . . . . . .29
Profit-Focused Supplier Management . . . . . . .33
Program Management Office Advantage, The .33
Project Management . . . . . . . . . . . . . . . . . . .33
Project Management Office Toolkit, The . . . . .33
Project Management Question and
Answer Book, The . . . . . . . . . . . . . . . . . . . .33
Project Management That Works . . . . . . . . . .33
Project Management Tool Kit, The . . . . . . . . .17
Property Management Tool Kit, The . . . . . . . .34
Protecting and Rebuilding Your Retirement . .31
Protecting Your Company’s
Intellectual Property . . . . . . . . . . . . . . . . . .24
Punctuation at Work . . . . . . . . . . . . . . . . . . .21
Questions That Sell . . . . . . . . . . . . . . . . . . . .35
Questions That Work . . . . . . . . . . . . . . . . . . .21
Quick Emotional Intelligence
Activities for Busy Managers . . . . . . . . . . . .29
Quick Meeting Openers for Busy Managers . . .29
Quick Team-Building Activities for Busy
Managers . . . . . . . . . . . . . . . . . . . . . . . . . .37
Rainmaker’s Toolkit, The . . . . . . . . . . . . . . . .31
Raising Capital . . . . . . . . . . . . . . . . . . . . . . .24
Raising Freethinkers . . . . . . . . . . . . . . . . . . .32
Raising Gifted Kids . . . . . . . . . . . . . . . . . . . .32
Real Estate Agent’s Business Planner, The . . .34
Real Estate Agent’s Field Guide, The . . . . . . .34
Real Estate Agent’s Guide to FSBOs, The . . . .34
Real Estate Investing Made Simple . . . . . . . .34
Real Estate Investor’s Guide to
Financing, The . . . . . . . . . . . . . . . . . . . . . .34
Real Estate Investor’s
Pocket Calculator, The . . . . . . . . . . . . . . . . .34
Real Estate Presentations That
Make Millions . . . . . . . . . . . . . . . . . . . . . . .35
Real-Time Contact Center, The . . . . . . . . . . . .23
Real-World Time Management . . . . . . . . . . . .20
Rebuilding Brand America . . . . . . . . . . . . . . .22
Reclaiming the Sky . . . . . . . . . . . . . . . . . . . .22
Recruiting, Interviewing, Selecting &
Orienting New Employees . . . . . . . . . . . . . .26
Red-Hot Cold Call Selling . . . . . . . . . . . . . . .35
Red-Hot Sales Negotiation . . . . . . . . . . . . . . .35
Red-Hot Selling . . . . . . . . . . . . . . . . . . . . . . . .4
Reinvention . . . . . . . . . . . . . . . . . . . . . . . . .20
Relational Enterprise, The . . . . . . . . . . . . . . .29
Resilience at Work . . . . . . . . . . . . . . . . . . . . .20
Resolving Conflicts on the Job . . . . . . . . . . . .29
Results Without Authority . . . . . . . . . . . . . . .33
Rethinking Risk . . . . . . . . . . . . . . . . . . . . . . .16
Rich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Riches Among the Ruins . . . . . . . . . . . . . . . .19
Roadmap to Strategic HR . . . . . . . . . . . . . . .26
ROI of Human Capital, The . . . . . . . . . . . . . .26
Rookie Manager, The . . . . . . . . . . . . . . . . . . .29
Sales Compensation Handbook, The . . . . . . .35
Sales Manager’s Success Manual, The . . . . . .35
Sales Scripts That Sell . . . . . . . . . . . . . . . . . .35
Saving the Deal . . . . . . . . . . . . . . . . . . . . . . .35
Scheisshaus Luck . . . . . . . . . . . . . . . . . . . . .19
Scholarships 101 . . . . . . . . . . . . . . . . . . . . .23
Science of Sales Success, The . . . . . . . . . . . .35
Secret Service . . . . . . . . . . . . . . . . . . . . . . . .23
Secrets of Great Sales Management, The . . . .35
Secrets of Special Ops Leadership . . . . . . . . .27
Secrets of the Marketing Masters . . . . . . . . . .31
Secrets of Word-of-Mouth Marketing, The . . . .31
Seeds of Innovation, The . . . . . . . . . . . . . . . .29
Seeing Is Believing . . . . . . . . . . . . . . . . . . . .29
Sell Your Home in Any Market . . . . . . . . . . . .35
Selling Beyond eBay . . . . . . . . . . . . . . . . . . .27
Selling to Anyone Over the Phone . . . . . . . . .36
Selling to Major Accounts . . . . . . . . . . . . . . .36
Semper Fi . . . . . . . . . . . . . . . . . . . . . . . . . . .27
7 Hidden Reasons Employees Leave, The . . . .29
7 Steps to Raising a Bilingual Child . . . . . . . .32
78 Important Questions Every Leader
Should Ask and Answer . . . . . . . . . . . . . . . .27
Seven Secrets for Negotiating
with Government . . . . . . . . . . . . . . . . . . . . .24
Shaping the Future . . . . . . . . . . . . . . . . . . . .20
Shortcuts for Smart Managers . . . . . . . . . . . .29
Show Biz Training . . . . . . . . . . . . . . . . . . . . .37
Signs of Success . . . . . . . . . . . . . . . . . . . . . .24
60-Minute Estate Planner . . . . . . . . . . . . . . .31
Smart Financial Management . . . . . . . . . . . .36
Smart Selling on the Phone and Online . . . . .36
Smarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Social Style/Management Style . . . . . . . . . . .20
Solace . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Soldier, Statesman, Peacemaker . . . . . . . . . .27
Solving the Corporate Value Enigma . . . . . . . .24
Something Really New . . . . . . . . . . . . . . . . .33
Sourcing Solution, The . . . . . . . . . . . . . . . . .34
Speak to Win . . . . . . . . . . . . . . . . . . . . . . . .21
Specialty Shop, The . . . . . . . . . . . . . . . . . . .36
Speed to Market . . . . . . . . . . . . . . . . . . . . . .30
Spiral Up . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Stand by Her . . . . . . . . . . . . . . . . . . . . . . . . .25
Stem Cell Divide, The . . . . . . . . . . . . . . . . . .36
Still a Family . . . . . . . . . . . . . . . . . . . . . . . . .32
Stock Investor’s Pocket Calculator, The . . . . . .31
Stop Foreclosure Now . . . . . . . . . . . . . . . . . .35
Strategic Customer Service . . . . . . . . . . . . . .23
Strategic Outsourcing . . . . . . . . . . . . . . . . . .20
Strategic Staffing . . . . . . . . . . . . . . . . . . . . .26
StreetSmart Negotiator, The . . . . . . . . . . . . . .31
Stress-Free Potty Training . . . . . . . . . . . . . . .32
Stress-Free Pregnancy Guide, The . . . . . . . . .32
Strong Kids, Healthy Kids . . . . . . . . . . . . . . .32
Strongest Link, The . . . . . . . . . . . . . . . . . . . .20
Successful Cold Call Selling . . . . . . . . . . . . . .36
Successful Local Broadcast Sales . . . . . . . . .36
Successful Team Building . . . . . . . . . . . . . . .37
Suite Success . . . . . . . . . . . . . . . . . . . . . . . .21
Supply Chain Cost Management, The . . . . . . .34
Supply Chain Excellence . . . . . . . . . . . . . . . .34
Supply Chain Imperative, The . . . . . . . . . . . .34
Supply Chain Network
@ Internet Speed, The . . . . . . . . . . . . . . . . .34
Supply-Based Advantage, The . . . . . . . . . . . .34
Survival Guide for Buying a Home, A . . . . . . .35
Survival Guide for Project Managers, A . . . . . .33
42
Survival Guide for Working
with Bad Bosses, A . . . . . . . . . . . . . . . . . . .20
Survival Guide for Working with Humans, A . .20
Survival Guide to Managing
Employees from Hell, A . . . . . . . . . . . . . . . .29
Survival Guide to Selling a Home, A . . . . . . . .35
Surviving the Cancer System . . . . . . . . . . . . .25
Sustainable Enterprise Fieldbook, The . . . . . .24
Sustaining Knock Your Socks Off Service . . . .23
Take No Prisoners . . . . . . . . . . . . . . . . . . . . .24
Taking the Sea . . . . . . . . . . . . . . . . . . . . . . .25
Team Workout . . . . . . . . . . . . . . . . . . . . . . . .37
Team-Based Strategic Planning . . . . . . . . . . .20
Team-Building Tool Kit, The . . . . . . . . . . . . . .37
Team-Building Workshop, The . . . . . . . . . . . .37
Technical Analysis of Stock Trends . . . . . . . . .24
Technology Solutions for Growing
Businesses . . . . . . . . . . . . . . . . . . . . . . . . .36
Telebomb . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Tell Me How I’m Doing . . . . . . . . . . . . . . . . .21
Territorial Games . . . . . . . . . . . . . . . . . . . . . .30
30 Days to a More Powerful Memory . . . . . . .36
30 Reasons Employees
Hate Their Managers . . . . . . . . . . . . . . . . . .30
30-Second Encyclopedia of
Learning and Performance, The . . . . . . . . . .37
Time Mastery . . . . . . . . . . . . . . . . . . . . . . . .27
Time Power . . . . . . . . . . . . . . . . . . . . . . . . . .20
Time Trap, The . . . . . . . . . . . . . . . . . . . . . . .20
Tough Calls . . . . . . . . . . . . . . . . . . . . . . . . . .24
Trainer’s Handbook, The . . . . . . . . . . . . . . . .37
Trainer’s Tool Kit, The . . . . . . . . . . . . . . . . . .37
Trainers in Motion . . . . . . . . . . . . . . . . . . . . .37
Training on Trial . . . . . . . . . . . . . . . . . . . . . . .37
Training Tough Topics . . . . . . . . . . . . . . . . . .37
Transforming Performance Measurement . . . .26
Transnational Leadership Development . . . . . .27
Trouble with HR, The . . . . . . . . . . . . . . . . . . .26
True Greatness . . . . . . . . . . . . . . . . . . . . . . .20
Trust or Consequences . . . . . . . . . . . . . . . . . .31
Truth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
TurboCoach . . . . . . . . . . . . . . . . . . . . . . . . . .20
TurboStrategy . . . . . . . . . . . . . . . . . . . . . . . .20
Turning Training into Learning . . . . . . . . . . . .37
24-Hour Business, The . . . . . . . . . . . . . . . . .24
25 Ways to Make College Pay Off . . . . . . . . . .23
201 Knockout Answers to
Tough Interview Questions . . . . . . . . . . . . . .21
2600 Phrases for Effective
Performance Reviews . . . . . . . . . . . . . . . . .30
Twin Sense . . . . . . . . . . . . . . . . . . . . . . . . . .32
Ultimate Six Sigma, The . . . . . . . . . . . . . . . .34
Undercover . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding Action Learning . . . . . . . . . . .37
Unforeseen Circumstances . . . . . . . . . . . . . .24
Unofficial Guide to Building Your Business
in the Second Life Virtual World, The . . . . . .27
Unplugged . . . . . . . . . . . . . . . . . . . . . . . . . .22
Untapped Riches . . . . . . . . . . . . . . . . . . . . .31
Valuable Office Professional, The . . . . . . . . . .21
Value Driven Management . . . . . . . . . . . . . . .30
Virtual Handshake, The . . . . . . . . . . . . . . . . .21
Visual Systems . . . . . . . . . . . . . . . . . . . . . . .30
Voice of Success, The . . . . . . . . . . . . . . . . . .22
Voice Power . . . . . . . . . . . . . . . . . . . . . . . . .22
Voices of Diversity . . . . . . . . . . . . . . . . . . . . .30
Vulture Culture . . . . . . . . . . . . . . . . . . . . . . .22
Want It, See It, Get It! . . . . . . . . . . . . . . . . . .20
Warrior Mind, The . . . . . . . . . . . . . . . . . . . . .36
Web Conferencing Book, The . . . . . . . . . . . . .27
Web Copy That Sells . . . . . . . . . . . . . . . . . . .31
Welcome to BioTech Nation . . . . . . . . . . . . . .36
What Every Manager Needs to
Know About Sexual Harassment . . . . . . . . . .30
What Every New Manager Needs to Know . . . .30
What Smart Couples Know . . . . . . . . . . . . . .36
What to Say to a Porcupine . . . . . . . . . . . . . .23
When to Worry . . . . . . . . . . . . . . . . . . . . . . . .32
Where We Stand . . . . . . . . . . . . . . . . . . . . . .22
Who Says You Can’t Buy a Home! . . . . . . . . .35
Who’s Your Gladys? . . . . . . . . . . . . . . . . . . . .23
Whoever Tells the Best Story Wins . . . . . . . . .22
Why Boys Fail . . . . . . . . . . . . . . . . . . . . . . . .23
Why Men Earn More . . . . . . . . . . . . . . . . . . .22
Wild West 2.0 . . . . . . . . . . . . . . . . . . . . . . . . .9
Winning Behavior . . . . . . . . . . . . . . . . . . . . .23
Winning With Futures . . . . . . . . . . . . . . . . . .31
Winning with Options . . . . . . . . . . . . . . . . . .31
Winning With Stocks . . . . . . . . . . . . . . . . . . .31
Wireless Horizon . . . . . . . . . . . . . . . . . . . . . .22
Wireless Networking Made Easy . . . . . . . . . . .22
Wisdom Network, The . . . . . . . . . . . . . . . . . .30
Wisdom of Alexander the Great, The . . . . . . . .27
Won’t Get Fooled Again . . . . . . . . . . . . . . . . .22
Work Your Strengths . . . . . . . . . . . . . . . . . . . .3
Working Longer . . . . . . . . . . . . . . . . . . . . . . .37
Working with Difficult People . . . . . . . . . . . . .20
Workplace Wars and How to End Them . . . . .25
World Class Quality . . . . . . . . . . . . . . . . . . . .34
World Class Reliability . . . . . . . . . . . . . . . . . .34
World Famous . . . . . . . . . . . . . . . . . . . . . . . .31
Wright Way, The . . . . . . . . . . . . . . . . . . . . . .25
Write Up the Corporate Ladder . . . . . . . . . . . .22
Writing Effective Policies and Procedures . . . .26
Writing for Quick Cash . . . . . . . . . . . . . . . . . .21
You’ve Gotta Have Heart . . . . . . . . . . . . . . . .30
Young Guns . . . . . . . . . . . . . . . . . . . . . . . . .36
Your Eco-Friendly Home . . . . . . . . . . . . . . . .25
Your Guide to VA Loans . . . . . . . . . . . . . . . . .35
Your Successful Career
as a Mortgage Broker . . . . . . . . . . . . . . . . . .35
Your Successful
Project Management Career . . . . . . . . . . . . .33
Your Successful Real Estate Career . . . . . . . .35
Zero-Turnover Sales Force, The . . . . . . . . . . . .4

UNITED STATES
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Morrison Sales Group
Don Morrison McGraw-Hill Book Co.
Barbara Arendall, Office Mgr. Australia Pty. Ltd.
294 Barons Road Attn: Kim Seibokas
Clemmons, NC 27012 Level 2, 82 Waterloo Road
Phone: 336-775-0226 North Ryde, NSW 2113
Fax: 336-775-0239 Australia
e-mail: msgbooks@aol.com Phone: 61 2 9900 1825
AL, GA, FL, MS, NC, SC, TN, VA Fax: 61 2 9878 8918
Amy Willis e-mail:
e-mail: amy.willis@earthlink.net kim_seibokas@mcgraw-hill.com
WEST CANADA
Faherty & Associates, Inc. Raincoast Books Distribution
6665 S.W. Hampton St., #100 9050 Shaughnessy Street
Portland, OR 97223 Vancouver, B.C. V6P 6E5
Phone: 503-639-3113 or Phone: 1-800-663-5714
800-824-2888
Fax: 1-800-565-3770
Fax: 503-598-9850 or e-mail:
800-257-8646 customerservice@raincoast.com
e-mail: faherty@fahertybooks.com Raincoast Business Services:
Representing the 13 Western States:
http://services.raincoast.com
Ken Guerins Trevin Matlock
Tom Faherty, Jr. Molly Divine
INDIA
Meredith Baker Richard McNeace
Christopher Gruener TATA McGraw-Hill Publishing
In-house sales coordinators: Company Limited
Shea Petty Anna Miller Attn: Roystan La Porte
No. 7, West Patel Nagar
New Delhi 110 008, India
Phone: 91-11-2588-2841
Fax: 91-11-2588-9302
e-mail:
Roystan_LaPorte@mcgraw-hill.com
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MIDDLE EAST, AFRICA,
& EASTERN EUROPE
McGraw-Hill Greece
Attn: Tula Calogiras
21A Patriarchou Gregoriou E. Str.
153 41 Aghia Paraskevi
Athens, Greece
Phone: 30-210-656-0990
Fax: 30-210-654-5525
e-mail:
tula_calogiras@mcgraw-hill.com
U.K., EUROPE
& SOUTH AFRICA
McGraw-Hill Book Co. Europe
Shoppenhangers Road
Maidenhead, Berkshire
SL6 2QL, England
Phone: 44-1-628-502720
Fax: 44-1-628-635895
e-mail:
emea_orders@mcgraw-hill.com
AMACOM Rights and
International Sales Dept.
For additional international locations,
contact the nearest office above, or email:
tmausser@amanet.org
AMACOM SALES OFFICE
1601 Broadway
New York, NY 10019-7420
Fax: 212-903-8083
Hank Kennedy, President
212-903-8410
Jenny Wesselmann Schwartz
Director, Trade Sales & Marketing
212-903-8448
jwesselm@amanet.org
Irene Majuk
Director, Trade Publicity
and Sales Promotion
212-903-8087
imajuk@amanet.org
Special Sales
800-250-5308
specialsls@amanet.org
Therese Mausser
Director, Subsidiary Rights
and International Sales
212-903-8084
tmausser@amanet.org
Rosemary Kane Carlough
Vice President, Marketing
212-903-8103
rcarlough@amanet.org
Order and Credit Department
600 AMA Way
Saranac Lake, NY 12983
Phone: 800-250-5308
Fax: 518-891-2372
email: pubservice@amanet.org
 ORDER FORM

AMACOM Books Phone: 1-800-250-5308 Visit us at:

600 AMA Way Fax: 1-518-891-2372 www.amacombooks.org
Saranac Lake, NY 12983 E-mail: pubservice@amanet.org
All prices and specifications subject to change without notice.

Bill to: Ship to:

Address Attn
City/State/Zip Address
P.O. Number City/State /Zip
Salesperson Customer Account Number
Shipping Instructions Buyer Telephone

New TITLES ( In catalog order, for your convenience )

Order List Order List
Number Title Price Quantity Number Title Price Quantity
1647-1 More Time for You $18.95
1436-1 An Insider’s Guide to Building a BACKLIST
Successful Consulting Practice $18.95
1407-1 Work Your Strengths $21.95
7353-5 Red-Hot Selling $17.95
1560-3 The Zero-Turnover Sales Force $24.95
1572-6 The On-Demand Brand $24.95
1393-7 Nice Teams Finish Last $17.95
1573-3 Generations, Inc. $16.95
1538-2 Exceptional Service, Exceptional Profit $21.95
1554-2 The Experience Effect $24.95
1489-7 The New Korea $24.95
1509-2 Wild West 2.0 $24.95
1488-0 Absolutely Small $24.00
1386-9 Coolfarming $29.95
1643-3 The New HR Analytics $29.95
1609-9 The Everything HR Kit $27.95
1589-4 The AMA Handbook of
Business Writing $34.95
1546-7 101 Sample Write-Ups for
Documenting Employee
Performance Problems (Paperback) $35.00
1548-1 101 Sample Write-Ups for
Documenting Employee
Performance Problems (Combbound)* $49.95
1454-5 The Image of Success $16.95
1601-3 Increase Your Influence at Work $14.00
1522-1 Home Staging That Works $18.95
1543-6 Mortgage Confidential $17.95
1507-8 Commercial Mortgages 101 $21.95
1496-5 Rethinking Risk $29.95
1476-7 The Project Management Tool Kit $19.95
1559-7 The First-Time Trainer $18.95
1416-3 Effective Succession Planning* $65.00
1550-4 Export/Import Procedures
and Documentation* $85.00

* indicates short discount

NOTE: This order form contains ISBN-13 suffixes ONLY. Our ISBN-13 prefix is: 978-0-8144-
Prices higher in Canada. Please feel free to photocopy this order sheet.
44