Prepared By:

Dr. Hamdy Hussein

TQM director

Strategic Leadership
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Leadership Vs. Management

Leadership and management are not identical.

Leadership is determining the correct direction

or path,
whereas management is doing the correct things
to stay on that path.

Both strong leadership and management are

necessary for high performance.

Some individuals are great leaders but poor
managers and vice versa;
In some cases, an individual may be
successful in both roles.

Leadership Vs. Management

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Leadership, Management and Coping

Leadership, Management And Coping are parts of
a continuum that describes how we respond to
events, change and challenges.

Leadership

Coping
Managemnt

Coping

Coping
Reactive in response to problems as they occur.
People do not think ahead and simply try to cope with
problematic situations.

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Coping is dominant
Leadership

Coping

Managemnt

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Coping is dominant when organizational

enviroment is:
Reactive
Often in crisis management mode
Running to keep in place

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What happens when coping is too dominant?

1. Panic reactions
2. Confusion and chaos
3. Waste of time, human and other resources
4. Error chains
5. Problems multiply

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Management

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Management
Management is about dealing with complexity
It is a more proactive and plan the response to

problems.

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Leadership

Coping

Managemnt

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Management is dominant when:

Rules become more complex and rigid.
Managers see organizations as machines.
Managers direct change through a linear plan and

fixing mode.

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What happens when management becomes too

dominant?
1. Problems grow because rigid rules dampen
creativity.
2. Control organizational climate.
3. Bureaucratization.

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Who Is Responsible For Optimizing The System?

Deming believed that leaders are responsible for

optimizing the system.

optimizing would involve aligning the
subsystems of the organization.
What types of leadership practices are essential
to this process?

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Practices of Exemplary Leaders

Five major practices have been identified

inspire a shared vision,

challenge the system,
enable others to act,
model the way, and
encourage the heart.

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 Inspire a shared vision

For any change to be successful, leaders must

provide a vision for TQM/QI and influence

people to share that vision.
This means getting people to accept the core
values underlying TQM/QI by developing a
strong culture for quality improvement.

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 Challenge the system

Challenging the system means acting as a change

agent for that vision.

Reallocation of resources .

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It also means recognizing good ideas and

demonstrating a willingness to stretch and grow in

order to improve the quality of care.
This, involves adoption of core values as a learning
organization.

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Our best thinking got us here.

The problems that we face cannot be solved by
the same level of thinking that created them.

Albert Einstein

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 Enable others to act.

The third leadership practice is enabling others to act

by sharing decision making and power.

Along with sharing power, enabling involves having
an appropriate structural design and resources to
support TQM/QI initiatives.

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Insert Believe Theme

 Model the way

Much behavior is learned through role modeling.
Leaders who expect employees to make changes to

support quality improvement must model those

desired behaviors; actions speak louder than words.

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 Encourage the heart.

Change is difficult, even if it is done for the right

reasons.
Encouraging the heart means recognizing
contributions employees make and celebrating the
core values and victories.

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The most important point of any reward system

is to reward the desired behaviors.

Leaders use these five practices to keep
subsystems aligned.
However, leaders must first get people to
support a vision of quality.
One way this occurs is to develop a strong
culture of quality improvement.

Encourage the heart

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The Leadership Challenge

Any improvement is a change.
Any change is a perceived threat to security.
Any threat to security gives rise to emotional

resistance.

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Linear solutions cannot solve non-linear

problems

Problems

Solutions

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Many health problems are

not easy to see
1. Have consequences that show only in the
long term.
2. Have multiple causes and consequences.
3. Caused by normal behavior

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We see only the tip of an iceberg

Issues and practices

Mental models,
filters, frameworks
Values, beliefs, emotions
Subconscious

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We see only the tip of an iceberg

Issues and practices

How we
see

Mental models,
filters, frameworks

How we
judge

Values, beliefs, emotions

Subconscious

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Think big

Easy to do
Looks Difficult
Thats Impossible
Beyond Imagination

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Start small - Act now

Blame no one,
expect nothing,
do something.

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Thank You

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