Documente Academic
Documente Profesional
Documente Cultură
A PROJECT REPORT
ON
AT
BY
IN PARTIAL FULFILMENT OF
This project is the record of authentic work carried out during the
academic year 2007-2009.
I, AMIT KUMAR SINGH, hereby declare that this project is the record of
authentic work carried out by use during the academic year 2007-2009 and has
not been submitted to any other University or Institute towards the award of any
degree.
I had the privilege of intensive, in depth interaction with numerous retailer and
customers this project is intended for the expansion of the company.
Every observation made in this study is based on responses of the retailer and
customer, various primary as well as secondary data and their analysis, various
findings of the project.
The objective of this project was Need Identification and Spreading Awareness
which gives us Idea about customer requirement, marketing standing of the
company and customer satisfaction level about the product of company.
It is the random sampling where the universe was taken as PUNE. The first point
is to be noted is that product awareness which is having negligible presence is
market thus this survey is completely directed towards the aimed of problems.
Index
Chapter Subject Page No.
6(ii) Conclusion 71
7 APPENDICES 72-77
7(ii) Bibliography 77
THEORETICAL BACKGROUND OF THE TOPIC
Retail audit research now account for a large proportion of total expenditure on market
research in this country. Despite this fact, the method advantage and disadvantage and
problem connected with this fact, the method, advantage and disadvantage and problem
connected with this type of research have received little attention in print. It is the
purpose of this article to attempt to fill this gap.
The job of retail audit is to provide information for a manufacturer or his advertising
agent about sales, stock and distribution of his product and of its competitor, in order to
make estimate of regional market trends.
A manufacturer will of course, know precisely what is own Ex-factory sales have been.
But unless he sells direct to the “final buyer” he does not have always accurate
information about the actual purchaser of his product. A rise in Ex-factory sales might be
due to rise in customers demand or to increase stock holding by wholesaler or retailer.
Again a manufacturer does not always have accurate information about the distribution,
stock, cover, display etc. of his product and of course, manufacturer does not normally
know what the sales of competing product are with any precision.
It is true that information of the type can be sending and is collected by other means. The
manufacturer own sales force will naturally collect a good deal of such information, but it
is likely to be biased, consciously, unconsciously and it may be non-systematic in
character. It is after all, not the main function of sales too collect information of this type.
Customer Survey
Throughout the global internet market place, customer satisfaction surveys are often
regarded as the most accurate barometer to predict the success of a company because they
directly ask about the critical success of a business, if done effectively, Customer
Satisfaction surveys can deliver powerful incisive information and provide ways to gain a
competitive edge.
Writing a Satisfaction survey can be tricky, but it’s of paramount importance to your
business or organization to understand how satisfied customers are with your business or
organization to understand how satisfied are customer with your service. Here are few
tips for writing a customer satisfactory survey.
Start with the end in mind. Make sure you understand why you are writing and creating a
customer survey and what you are going to do with the results. How are you going to
change your process as result of these customers Satisfaction surveys results?
Do not be biased in preparing questionnaire. Don’t assume that customers love or hate
your products. Try to gather satisfactory information without leading the customers either
way.
Gather demographic information within your customer survey to help segment your data
during the analysis. You can easily gather zip code or state code information eg. Only a
particular segment is happy with your product.
Open ended questions (text boxes) are crucial for understanding the satisfaction of
customers. For instances, if customer are unhappy with a particular aspect of your service
or product, you can ask them to expand on why they are unhappy. Beware that you do not
bombard too many question on participant to lead him to skip answers i.e. its leads to
incomplete survey.
Make sure you are using vocabulary that your customers understand. Be clear to so
everyone can understand your questions. In fact, it often makes sense to “test drive” a
survey with some customers before you launch it to the entire survey participant
population.
OBJECTIVES
Primary Objective:
Creating awareness among the 180 retail outlets and customers about blackberry
handhelds.
Secondary objectives:
Promotion of Blackberry handhelds along with Airtel Close User Group (CUG) postpaid
plan.
Finding the key factor, which attracts the customer towards a particular telecom
company?
To find out fastest moving brand of CUG and to locate brands odd CUG in Pune and
PIMPARI-CHINCHWAD.
To find out fastest moving brand of CUG and to locate the reason behind selling of the
brand.
Finding the customer need and budget for Blackberry Handhelds and monthly retails.
The project involves an intensive survey of the market. As such the key factor deriving particular
company was revealed.
Scope of This Project
Retail auditing research now account for a large proportion of total expenditure on
Market Research in this country. Despite this fact, the method advantage and
disadvantage and Problem connected with this type of received little attention in print. It
is the purpose of this project is to fill this gap.
The job of retail audit is to provide information for a manufacturer or his advertising
agent about sales, stock and distribution of his product and of its competitor, in order to
make estimate of regional market trends.
Throughout the Global Internet market place, customer Satisfaction surveys are often
regarded as the most accurate barometers to predict the success of a company because
they directly because they directly ask about the critical success of a business, if done
effectively, Customer Satisfaction surveys can deliver powerful incisive information and
provide ways to gain a competitive edge.
A manufacturer will of course, know precisely what is own Ex-factory sales have been.
But unless he sells direct to the “final buyer” he does not have always accurate
information about the actual purchaser of his product. A rise in Ex-factory sales might be
due to rise in customers demand or to increase stock holding by wholesaler or retailer.
Again a manufacturer does not always have accurate information about the distribution,
stock, cover, display etc. of his product and of course, manufacturer does not normally
know what the sales of competing product are with any precision.
It helps to prevent retail sector crime. The prevalence of crime in retail sector is higher
then foe resident and multiple victimization is common. Shop and store have major
exposure to eternal crime such as theft, burglary, robbery and threats, and violence to
staff, internal crime, such as fraud and theft risk, as does the type of neighborhood where
it is situated. Expenditure on security measure is high, but evaluated and published
account rare.
COMPANY PROFILE
Airtel came from Bharti Tele Venture Ltd. in which Bharti Enterprise holds a 35.5%
stake, which is the leading service provider in the field of telecom business. Airtel
launches its services in Delhi on 14 November 1995.
It has at present over 69.2 millions of customers in its thirteen years of pursuit of great
customer satisfaction. Airtel has Redefined the business through marketing of new
generation value added services and the highest standards of customer care.
First to expand its network with the installation for second mobile
switching centre in APRIL 1997 and first in Delhi to introduce the
intelligent network platform.
Vision:
Our vision and promise By 1010 Airtel will be most admired brand in India:
“We at Airtel always think in fresh and innovative ways about the needs of our
customers and how we want them to feel. We deliver what we promise and go
out of our way to delight the customer with a little bit more.”
Mission:
Cost efficiency.
BHARTI VALUE
Innovation
Customer first
Awards
Consecutively for four years 1997, 1998, 1999, and 2000, Airtel has been
voted as best cellular service in the country and won the mot coveted award The Asia
pacific award for most innovative HR PRACTICE 2000.
BHARTI TEL-VENTURE amongst top three companies in the last ET top 500
Companies Ranking.
Bharti has been adjudged as the Indian’s second BEST employer by HEWITT
ASSOCIATIONS.
BHARTI ENTREPRISE
BHARTI
ENTERPRISES
Bharti Tele- Bharti Bharti
Bharti Bharti Global
Venture Healthcare Foundation
Teletech
Fixed Line
Services
Cellular Service
Broad band
Services
Long Distance
Product Profile
Why Blackberry?
Work doesn’t stop when you are out of the office. Things move quickly in the business
arena and if you need to make quick, informed decisions while out of the office, choose
blackberry.
Thousands of business customers around the world use Blackberry a complete mobile
email solution that allows you to send and receive email wherever you are. There’s no
need for a laptop to view your emails, no need for affixed phone line, and no need of log-
on- they ‘re automatically’ pushed straight to your blackberry handheld.
Blackberry integrates seamlessly with your corporate email account offering a simple
and secure way to communication using GPRS.
►Blackberry is leading connectivity solutions keep you in the loop with push-based
technology providing access to a wide range of application on a wireless device.
►Blackberry is complete easy to use integrated phone, SMS browser and Organizer
application for managing information and communications from a single, integrated
device.
►Founded in 1984 and based in Waterloo Research in Motion (RIM) is a leading
designer, manufacturer and marketer of Blackberry that is wireless solutions for the
world wide mobile communication market.
►Blackberry is available for enterprise and government organization, as well as
individual professional.
Blackberry gives you the freedom to stay in touch with your work at home with access
to multiple supported corporate and personal email account from a single device.
►Engineering Co.
►Treading Co.
►Travel Agents
►Publication Co.
One can choose from a range of Blackberry Handhelds and Blackberry Connect
according to their need AIRTEL offers you a range of devices to choose from to access
Blackberry services. Those are:-
8100 Pearl
Features:
1 Thinner than a Razor, Shorter than a Silver and lighter than both (only 89 grams).
2 Largest battery in class.
3 Fastest processor (312 MHz) Intel Strong-Arm).
4 Most Innovative user interface.
5 Smallest QWERTY keyboard.
6 Brighter, higher resolution new generation display.
7 Mega Pixel camera, SD memory, multimedia and speaker phone.
8300 Curve
Features:
Features:
Features:
1 Size App. 4.49”×2.60”×0.55/114mm×66mm×14mm.
2 64 MB flash memory.
3 Battery: Stand by time: 528hours (22days).Talk time: 300 minutes (5hrs.)
4 Keyboard: 35 key, backlit QWERTY keyboard.
5 Media player 8.
6 Transfer files via USB and Bluetooth Fun 'n Stuff Blackberry® Authentic
Accessories 9.
7 Use it with the BlackBerry Enterprise Solution.
8 GSM™/GPRS and EDGE network.
9 Polyphonic and MP3 ring tones to jazz up your
Handset.
8820
Features:
1. The Blackberry 8820 is the stylish way to get things done with Wi-Fi 802.11b/g
& 802.11a it packed with powerful capabilities.
2. Built in GPS facility & Flash memory of 64MB.
3. Online Purchase through India times & Rediff.
4. Password protection and Keyboard lock.
5. Support for Triples DES & AES encryption when integrated with Blackberry
Enterprise Server.
6. Headset, Hands-free and serial port supported.
7. Size: length- 4.49”/ 114mm, Width-2.60”/66mm, Depth- 0.55”/14mm &
Weigth-4.73 oz/ 134g.
8. Battery: Standard time-528 hours or 22 days.
9. Polyphonic & MP3 Ring tones.
10. Media Player 8 & HTML Browsing.
11. Organizer: Calendar, memo pad and task list. Integrated address book and
Desktop PIM synchronization via USB.
8310
Features
• Hardware
New narrow QWERTY design with compelling ID
– 107 x 60 x 15.5mm
– Quad band EDGE
– Media: 2MP camera, 3.5mm stereo headset jack
– LCD: large 320x240 thin display
– Memory: Embedded memory (64MB), expandable memory (MicroSD)
– Dedicated Keys: mute, volume, camera, programmable Convenience Key
– Power: charging contacts, 1100 MAHR battery
• Software
- Applications 4.2.2: Browser and media enhancements, Bluetooth Stereo
Audio
• Configuration
- Color: Silver (global)
Features:
• 1 The Blackberry 8120 is small and stylish design with added benefits including
Wi – Fi connectivity, an enhanced visual interface and hardware refinements.
• 2. The Blackberry Pearl 8120 advances multimedia capabilities with 2 mega
pixel camera and video capture.
• 3. Supported on Blackberry Enterprise Server and Blackberry Internet Service to
meet a range of corporate and individual customer needs
• 4. Measuring only 107mm x 55mm x 14mm and weighing approximately 91g.
• 5. The Blackberry Pearl 8120 supports the Blue tooth® stereo audio profile
(A2DP/AVRCP), and comes with a 3.5 mm stereo headset jack so users can plug
in their preferred headphones or speakers.
• 6. The smart phone also provides the convenience of an externally accessible
micros/SDHC memory card slot for additional storage of music, videos and
pictures.
• 7. The Blackberry Pearl 8120 also supports high-speed USB for transferring files
between the handset and a PC at data throughput rates of up to 10MB/sec.
Blackberry connect handhelds:
As we know blackberry is not only product it is the kind of services so you can choose
from a range of Blackberry Handhelds and Blackberry connect device according to the
need. Airtel offers you a range of device to choose from access Blackberry Service.
Advance Plan
Device specification
Quad Band
850/ 900/ 1800/ 1900
MHz
Edge
Length x Width x Depth 114.5 x 56 x 18.4 107 x 60 x 114× 66 ×
mm 15.5mm 14mm.
Battery backup
Standby time (approx.) 16 days 15 days 22days 22days
Talk time (approx.) 4 hours 3.5 hours 5.5 hours 5.5 hours
Flash Memory 64 MB 64 MB 64 MB 64 MB
Accessories
Holster X
Hands free Headset
ACHIVEMENT OF BLACKBERRY
Law Technology News 2004 Technology Award:
For the second year in a row,
Blackberry wireless technology award for wireless technology. Readers selected
Blackberry as the wireless as the wireless solution of choice for the legal industry.
1. The research technique used by psychology and they have amply used
sociologists being of considerable relevance to marketing researchers.
2. The concept and the theories of these behavioral sciences are also
proved to be relevant to market researcher.
Instrument Used:
The instrument used for the survey purpose was questionnaire. In order to
achieve the research objective, questionnaire were designed for survey of
data collection.
Field Work:
This part of survey comprise of meeting various retail store in Pune and to
get feedback about the service rendered by them through Airtel.
Specification about using and about there future requirement. Therefore it
was decided that the customer would only be visited with an appointment, so
every time for interviewing a customer, customer prior appointment was
taken.
SOURSES OF DATA:
A) Primary Data.
B) Secondary Data.
Questionnaire:
This was the most popular method for conducting the survey. It helped in
collecting the information from the framed question, to get maximum
necessary data for research. While designing the questionnaire, following
aspect were considered.
The questionnaire based on the above factor would design for the discussion
with the customer having Airtel connection and I interviewed about 750
customers from different parts of Pune city. The type of questionnaire
followed can be seen in the annexure at the end of this project report. In
order to know the actual level of customer satisfaction of Airtel personally
conducted interview and filled questionnaire. Due to which I observed
whether the customer are interested in the buying Airtel device.
The questionnaire was prepared for the purpose of finding out different
service provided by the Airtel and used by the customer. For this purpose
only, the questionnaire was made short, as lengthy questionnaire are always
time consuming and creates doubts in the customer’s mind. The first
questionnaire was questionnaire was related to personal information and the
purpose to established good report with them. The object of few questions
like permanent address, sources of income, which service are they looking
while buying the hand set, how frequently they surf the web and there
profession.
Lastly with the best of my knowledge and ability, I have recommended them
to use the handset provided by Airtel, which would match their personality
and requirement. The basic objective of study is to know about the
requirement of the requirement of the customer.
Primary Data:
The questionnaire was initially prepared and a pilot survey at Pune city.
Based on the pilot survey, changes were made in the questionnaire. Visiting
the 180 Airtel Retail Shop filled and fresh questionnaire at different time.
Secondary Data:
Any data that has been gathered earlier from some other then questionnaire
is secondary data.
LIMITATIONS OF THE STUDY
An error may have been due to the sample taken not conforming to
the actual population: this is because the sample is a convenience
sample.
Personal bias or error of the interviewer might also have crept in;
some cases, while interpreting the respondent.
Certain questions which are not properly responded by responders.
Due to time constraint could not cover entire out side skirts, in term of
retail auditing and marketing research and survey.
Afternoon time was very dull as many of clients were not available in
the office, from 01:00 p.m. to 04:00 p.m. this slowed
down the data collection process.
Customer survey
WHICH MOBILE SERVICE YOU USE
In Number
11%
25% Airtel
18%
Idea
Relience
Vodaphone
18% BSNL
28%
INFERENCE:
By seeing the above graph its is evident the idea with 30% share lead the way
Following By Airtel with 26%and getting close to idea .reliance is emerging as
Major competitor to Airtel with CDMA technology and BPL occupy around
13%For its low billing and BSNAL with 12% ground its Rooming is Free.
IMPORTANCE REGARDING SERVICE
What is important for you?
In Number Percentage
Connectivity 90 12
Coverage 188 25
Roaming 158 21
Local Call 113 15
All 201 27
Total 750 100
In Number
12%
27%
Connectivity
25% Coverage
Roaming
Local Call
15% All
21%
INFERENCE
From the above graph its can BE seen that 25%of the respondent give importance
to coverage roaming is very important 21%share and BSNAL with Business on
this front and now reliance in CDMA technology give low roaming charge and
Airtel has to capture to Blackberry business on this front’s and local Call with
12% and 15% also play an important role and Airtel is on this front.
REGADING ABOVE FACILITIES
Are you getting all the above facility from the service provider?
In Number percentage
Yes 285 38
No 465 62
Total 750 100
In Number
38%
Yes
No
62%
INFERENCE
38% say that are satisfied with current service but about 62% are not
Satisfied with service and Airtel can tap the people.
OPINON ABOUT AIRTEL’S NETWORK
In Number percentage
Good 383 51
Average 225 34
Blow
Average 112 15
Total 750 100
In Number
16%
Good
Average
53%
Blow Avverage
31%
INFERENCE
51% hold opining that Airtel is good .34%hold that it is average and 15%say its
blow average. Thus 51% people will bring business for Airtel and the remaining
15% will spread negative words mouth.
USING POSTPAID CARD
In Number percentage
Yes 525 70
No 225 30
Total 750 100
In Number
30%
Yes
No
70%
INFERENCE
70% people are using postpaid and thus potential for postpaid is very bright thus simultaneously
for Blackberry because it with Airtel postpaid connection.
KNOWLEDE OF BLACKBERRY
In Number percentage
Yes 488 65
No 262 35
Total 750 100
In Number
35%
Yes
No
65%
INFERENCE
From the above it is clear that 65% of the people are not aware about the
Blackberry handhelds and awareness are to be taken on war front and present only
35% of the people are converting in to a customer.
NUMBER OF E-MAIL YOU RECEIVE EVERYD
In Number Percentage
5 or less 195 26
5 to 10 135 18
15 and above 420 56
Total 750 100
In Number
26%
5 or less
5 to 10
56% 15 and above
18%
INFERENCE
Above graph show that 55%have mail requirement. 26% and 18%are receiving
mail on daily less than 10. Thus Airtel should target on the 55%.
DAYS OF TRAVELLING
In Number percentage
5 or less 165 22
5 days to 10 days 135 18
10 days to 15 days 233 31
15 days or above 217 29
Total 750 100
In Number
22%
29%
5 or less
5 days to 10 days
10 days to 15 days
31%
INFERENCE
Above chart shows that 18% of the respondent are not traveling more but 22% of
respondent are traveling frequently and these are potential customer if E-Mails
requirement are also more than they satisfied the criteria of target segment.
PEOPLE HAVING BLACKBERRY
In Number percentage
Yes 180 24
No 570 76
Total 750 100
In Number
24%
Yes
No
76%
INFERENCE
Above chart shows that 24% of the respondent are using Blackberry but 76% of
the respondent don’t have Blackberry. These 74% are the potential customer for
Airtel.
OPINNION ABOUT BLACKBERRY
In Number Percentage
Good 458 61
Average 218 29
Blow Average 74 10
Total 750 100
In Number
10%
29% Good
Average
Blow Average
61%
INFERENCE
This chart shows that 61% of the total Blackberry user finds that it is a good
product. 27% say its average and rest 12% are not very happy with it. So the
company has to take some measure to satisfy its customer.
RECOMMENDATION OF BLACKBERRY
In Numbers Percentage%
Yes 593 79
No 157 21
Total 750 100
1
2
INFERENCE:
Above chart shows that 79% of the total Blackberry user may recommend other
person to buy it but rest of 21% are not going to recommend other person to buy
Blackberry.
NEED OF BLACKBERRY
In Numbers Percentage%
Yes 473 63
No 277 37
Total 750 100
37%
1
2
63%
INFERENCE:
This chart shows that 63% of those respondent who don’t have blackberry finds
the need of it but 37% of the total respondent who do not have it say the don’t
have need of it.
PLAN TO BUY BLACKBERRY
In Numbers Percentage%
Within a week 405 54
In a 15 days 68 9
In a Month 277 37
Total 750 100
37%
1
2
3
9% 54%
INFERENCE:
Above chart shows the decision of those respondent who are willing to buy
Blackberry 9% of those are going to buy it within 15 days, 37% within a month
and rest 54% of those are going to buy it a within a week.
RETAIL AUDITING SURVEY
Number Percentage%
Only Nokia 10 7.5
Only Sony 5 2.5
Nokia and Sony 45 30
All handset 90 60
Total 150 150
8%
3%
1
2
3
4
59% 30%
INFERENCE:
Maximum no. of 59% Retail counter sells all type of Hand sets.
PRICE RANGE OF HANDSETS
Number Percentage%
Less then 10000 60 39
10000 to 15000 40 27
15000 to 25000 25 17
More then 25000 25 17
Total 150 100
17%
39%
1
2
3
4
17%
27%
INFERENCE:
Customer gives preference to buy Handhelds less then 10000 which is 40%.
BLACKBERRY CONECT HANDSET
Number Percentage%
Blackberry Compatible Handset 60 40
Not Compatible Handset 90 60
150 100
40%
1
2
60%
INFERENCE:
Number Percentage%
Less then 50 25 17
50 to 150 50 33
150 to 250 50 33
More then 250 25 17
Total 150 100
1
2
3
4
INFERENCE:
In terms of football of customer 33% is equal for 150 to 250 and more then 250.
BLACKBERRY AWARENESS
10%
1
2
90%
INFERENCE:
Of the 150 retail outlets visited 90% of them said that they had no awareness
about blackberry.
Rest 10% of the outlets that blackberry awareness. Thus there is very less
23% 20%
1
2
3% 3
7% 4
5
6
3% 7
17%
17% 8
10%
INFERENCE:
It was found that 23% of the people came to know about Blackberry through their
company employees. Also 20% of the people were aware through their
newspaper. The awareness was very less by other sources of media.
ENQUIRY FOR BLACKBERRY FROM CUSTOMERS
30%
1
2
70%
INFERENCE:
Most of the respondents did not have any enquiries about blackberry. The percent
was 70%.
The rest 30% respondents had got the enquiries for blackberry.
NO. OF ENQUIRES PER MONTH
17%
17%
1
2
3
4
43%
23%
INFERENCE:
Most of the respondents receive less than enquires per month, the percent is 43%.
7%
1
2
93%
INFERENCE:
3%
1
2
97%
INFERENCE:
Threat of Substitutes
Intensity of Rivalry
G-E MODEL
Business strength
High
I/G
Medium
Low
In this region invest and grow to make profitable situation .We are belongs to
this region only so.
Recommendation
Marketing Mix
Price-
• 8700g-Rs.14990
• 8100-Rs.21990
• 8120-Rs.24990
• 8300-Rs.23990
• 8310-Rs.24990
• 8320-Rs.24990
• 8800-Rs.29990
• 8820-Rs.31990
Promotion
• Direct Marketing( Corporate)
• Advertising (newspaper)
• Sales promotion
Place
Pune, Delhi, Mumbai, Bangalore, Kolkata, Chennai, Coimbatore, Ahmedabad,
Panji
“Likelihood to buy matrix” model:
Product
Unique Me-too
Unknown
Recommendation:-
80% buying decision can be depend upon the product uniqueness and
company image means company is known so if we want to sustain in the market
continuous and product differentiation with other should be required.
Price
Higher Lower
Quality:
Lower
Our product is high quality, high priced, so for its sale premium strategy is required.
LEAVITT’S MODEL
Potential
Augmented
Basic Benefit
Core benefit
• Attractiveness of opportunity
• Probability
Attractiveness
High Low
High
Success probability
Low
Our opportunity of success is very high because our product is unique and market is so
attractive.
• Seriousness
• Probability of occurrence
Probability of occurrence
High low
High
Seriousness
Low
Increased competition due to new players in the market .All windows pocket PCs like I-
MATE, XDA, smart phones like Krome IQ200 and higher price of our handhelds.
Recommendation – Based on the above business strategic if we want to sustain in the
market our opportunity should be high and threats should be low then our business will
be ideal.
Opportunity
LOW High
LOW
THREATS
HIGH
If opportunities are high and threats are also high then business is said to be
speculative business.
If opportunities are low and threats are also low then business is said to be mature
business.
If opportunities are low and threats are high then business is said to be troubled
business.
Strength –
• Airtel brand image in the mind of the customers.
• Market leader in the GSM mobile segment
• Innovative and aggressive approach
• Financial Stability
Weakness –
• Proper follow up
• Time consume in service call
• Price is too high
• Less awareness about Blackberry services.
BUYING BEHAVIOUR MODEL
Thus model is useful for know the buyer involvement in purchase and difference between
brands.
Feature –
Product is expensive
Product brought infrequently.
Product is self expensive.
Recommendation-
Product
Category
Profits
0
Time
We are in growth stage in which period of rapid marketing acceptance and increased
profit situation.
Recommendation-
Low
2) Lack of product and services awareness among the customer as well as retailer and
most imp part was among the Airtel relationship centre.
3) Lack of awareness about services access and product knowledge among the telecallers,
Technical person as well as MRE who is working under Airtel Blackberry Department.
4) Lack of responsibility among MRE , once a time when he sell the product they don’t
take responsibility to give proper services.
5) I got company data base also of existing customer who is having post paid connection.
6) Right target segment of blackberry product are who met the following criteria.
Proper channel should be there with international Tour and Travel operator Getting the
data base of prospective, awareness programmed at a reasonable cost and at the same
selling the product to the seniors executive who are moving abroad and in return
advertise theirs services through SMS, etc to popular theirs business.
Full in house training should be given to the sales trainees in order to get definite sales.
Publicity- sponsorship and event management are 2 most sought after tools for creating
wide publicity.
(a) Upper- Upper Class- Live on inherited wealth (contribute less then 1%)
(b) Lower-Upper Class- Earn high income through Professional ability (contribute 2%)
(c) Upper-Middle Class- May not posses’ high family status / wealth (contribute12%)
As we know the importance of internet in today’s life and we know the problem which
we can face without internet, so blackberry work as a business solution network for those
person who work outside office and can’t login a logout computer immediately. There are
few things which come up during my summer training and end period of summer training
are—
1) During my summer period I have done retail auditing work and I have spoken
with retailer but still there are few retailers were not fully aware about the service
of blackberry.
2) Branding and Advertisement activity was not yet done as much as should be there
for promote the product as well as service.
3) Still MRE was giving priority to sell the product after selling product they were
not giving priority to give proper service to existing customer.
4) During summer training I saw that MRE and Airtel retailer is being trained by the
trainee but still they were not aware about the scheme and technical part of
product.
5) One of the most important parts was the agreement between distributor and
retailer which was not yet implemented and the reasons was retailer want to keep
blackberry on stock basis and distributor want to give stock on delivery and
payment basis.
QUESTIONAIRE
SET OF QUESTIONS FOR RETAIL AUDITING SURVEY
Address: -------------------------------------------------------------------------------
Q.2 what is the price range where customer maximum buy handsets in your
retail outlet?
a) Less than 10000
b) 10000 to 15000
c) 15000 to 25000
d) More than 25000
a) Less than 3
b) 3 to 10
c) 10 to 15
d) More than 15.
a) consignment basis
b) delivery / payment basis
Set of Questions for customer survey
Q.1 which mobile service do you use?
a) Airtel
b) Reliance
c) Idea
d) Vodafone
e) BSNL