JAMES ROBERT POWELL

Skills:

OS:

Solaris 9/10, Linux (Debian, SuSE, RedHat),

Windows Server 2000-2008, Windows 98/NT/XP/7, some OSX

Software:

Ciena On-Center, Ciena One Control, Cisco Prime Optical, Veritas Cluster
Server, SafeNet SMC II, eHealth, DNS, djbDNS, SMB 3.0, RAID, NFS,
Apache 2.0, iptables, rsync, FSecure Corporate Suite, McAfee Enterprise,
BackTrack 4 Suite, Active Directory, IIS 6.0, ISA / TMG, Exchange 2003,
Oracle 11g

Virtualization: Citrix, Citrix XenServer 5.x, Citrix XenDesktop 5.x, VMWare vSphere,
VirtualBox 4.x,
Network:

TCP/IP, UDP, LAN, IPV4 / IPV6, ARP, DHCP, SNMP, iSCSI,

VPN, IPSec, IEEE 802.3, 802.11, basic VOIP

Languages:
Security Clearance:

Bourne Shell Scripting, some C++

Active Status

Experience:
LOCKHEED MARTIN, Scott Air Force Base, IL
DISA CONUS, OSS/EMS
OSS/EMS Systems Administrator, Tier II

February 2013 to Present

Primary POC for Ciena On-Center and One Control Network monitoring suites
Monitor, manage, and maintain numerous systems in hybrid Solaris / Windows
environment

Ensure high reliability and contribute to continuity of service via Tier II support to
customers

Provide Solaris systems and network administration on NIPR and SIPR enclaves,
including element management systems, operations enclave network devices, and information assurance within the
enclave
Monitor and resolve connectivity issues on Cisco optical switch and routing equipment

CACI FEDERAL, Scott Air Force Base, IL

DISA CONUS, OSS/EMS
OSS/EMS Systems Administrator, Tier II

October 2012 to February 2013

Monitor, manage, and maintain numerous systems in hybrid Solaris / Windows

environment

Install, configure, and support local and remote Cisco switching equipment on fiber optic
network

Ensure high reliability and contribute to continuity of service via Tier II support to
customers

Provide Solaris systems and network administration on NIPR and SIPR enclaves,
including element management systems, operations enclave network devices, and information assurance within the
enclave
Monitor and resolve connectivity issues on Cisco optical switch and routing equipment

FOX-WINDSOR SUBDIST. CENTRAL IT SVCS.

April 2008 to October 2012

JEFFERSON COUNTY, High Ridge, MO

Senior Systems Administrator
Technical Accomplishments:

Mitigate a history of network issues via complete rebuild of Active Directory Domain
(Windows Server 2003), Group Policies, and reassignment of individual account permissions for 150+ staff
Reduce security breaches by design and deployment of custom built iptables firewall
solutions
Improve network throughput via redesign and sub-netting of county wide network
Build, implement, and maintain Debian based disaster recovery archive (RAID)
Migrate critical servers to Debian / SuSE virtual machines on Citrix XenServer hosts
Develop Debian based archival file servers between local branches and Central Office
Increase security and reliability of card catalog PCs via conversion to Debian based
kiosks
Streamline workstation support with centralized Clonezilla image repository and remote
installation server

IT Management:

Advise Library Directors regarding effective IT Department policy and standard industry
practices

Develop annual technology plan and oversee implementation across three library
branches and central offices
Establish Core Competency curriculum for new branch staff, minimizing support call
volume
Write end-user How-To documentation and instruct branch staff in tending to library
patrons technology needs
Reduce network security issues by creating IT Department security policies and standard
procedures
Establish effective critical system backup and disaster recovery procedures
Schedule, prioritize, and delegate support requests
Supervise IT department support staff and interview potential new candidates
Evaluate potential hardware and software solutions with outside vendors
Maintain and update all IT operations documentation

FREECOMP INC., St. Louis, MO

Volunteer Senior Hardware Technician

Refurbished used PC hardware and peripherals for non-profit organization

Re-imaged (SuSE Linux) PCs donated and shipped to primary schools in West Africa

SCOTTRADE INC., St. Louis, MO

Senior Workstation Support Technician

August 2007 to December 2007

October 2004 to May 2007

Lead team of 6 coworkers on remote RAID server project for 260+ branch offices
Provided server hardware and Red Hat Linux support as liaison for Server Administration
Imaged and racked various Dell Power Edge Blade Servers at original Data Center location.
Assisted network and server build-out of new Data Center at secure Westport location
Streamlined asset management procedures as IT Department Asset Management Lead
Created new and maintained 1,800+ employee accounts in Active Directory (Server 2003)

Assigned and modified departmental group policies and user account access permissions
Trained new Help Desk employees in basic troubleshooting procedures upon hire
Provided Tier 2 hardware and software support for Help Desk and Tier 1 technical staff as needed

WEBSTER UNIVERSITY, St. Louis, MO

Assistant to ACS Coordinator, Academic Computing Services

Supervised teams of work-study helpdesk staff at university home campus

Scheduled and delegated incoming support tickets as received
Maintained ACS software archive and licensing requirements
Instructed School of Business and Technology staff and students in usage of new software titles
Provided software updates and hardware maintenance on all university owned Macs (~400) and PCs (~1,000)

School of Education Computer Lab Manager

January 2002 to December 2002

Provided on-site support for School of Education staff and students

Troubleshot and updated software on all School of Education computers and related peripherals

LINUXGRUVEN INC., St. Louis, MO

Junior Server Administrator / Linux Administration Instructor/ C++ Developer

January 2003 to December 2004

March 2000 to November 2001

Built and imaged custom Dell, Compaq, and HP rack mount servers (Red Hat & SuSE Linux)
Designed custom curriculum for Windows professionals migrating into Unix-like environments
C++ and Perl development on in house linux distribution project. Some MySQL development
Taught 6 week Introductory and Intermediate Linux Administration courses for SAIR (Thompson)
and Linux Professional Institute LPIC Level 1 certification

EARTHLINK NETWORK, Pasadena, CA

Junior C++ Developer
Designed and wrote functions for early Total Access Software Suite
Senior Macintosh Technical Analyst, Network Operations Center
Provided Tier 2 Network Operations support to Macintosh client base
Evaluated and troubleshot ISDN connectivity issues for VIP accounts
Resolved escalated connectivity issues from Tier 1 Help Desk Analysts

January 1997 to February 1998

February 1998 to April 1998

Education:
WEBSTER UNIVERSITY, St. Louis, MO
Bachelor of Science, Computer Science
Bachelor of Arts, Media Communications: Photojournalism

December 2010
May 1994

Professional Certifications:
SAIR Certified Linux Administrator (LCA)
CompTia Security+

June 2000
Pending

Pending