SIS User's Guide: Service Information System

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Service Information System
SIS User's Guide

Version 2011A
Service Information System Overview
What is SIS?
Service Information System (SIS) is a software tool that distributes electronic parts and service
information for Caterpillar machines and engines released since 1977.
You can access information through:
Parts Search
Systems & Components (Product Structure)
Documentation (Document Structure)
SMCS Code
Basic Search
Media Search
As Shipped Product
Numerical Parts Record (NPR)
Remanufactured Parts Search
The following publications can be found in SIS (if the user has been given access to them):
Service Repair Information (Systems Operation, Testing and Adjusting, Troubleshooting,
Disassembly and Assembly, Specifications)
Applied Failure Analysis
Bench Test Procedures
Contamination Control Guidelines
Custom Hydraulic Service
Custom Service Information
Disassembly and Assembly
Engine News
General Service Information
Reuse And Salvage Guidelines
Information Release Memo
Microfiche
Operation and Maintenance Manual
Parts Identification
Schematics
Service Letter
Service Magazine
Shop Review
Special Instructions
Specifications
Systems Operation
https://sisweb.cat.com/sisweb/servlet/cat.cis.sis.PController.CSSISHelpServlet
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Systems Operation-Fundamentals
Technical Information Bulletin
Testing and Adjusting
Tool Operating Manual
Torque Specifications
Troubleshooting
Truck Engine News
Undercarriage Reconditioning Bulletin
SIS Software/Hardware Requirements

Browser Requirements
The following browsers are recommended for SIS Web:
Microsoft Internet Explorer, Versions 7.0 and 8.0
Note: These browsers must support Java Script and HTML, Version 2

The following operating systems are recommended for SIS Web:

Windows XP SP3
Windows Vista SP1
Windows 7
SIS Helper Applications and Plug-ins
Helper applications and plug-ins are software enhancements to your browser that are necessary for
SIS to function properly or that improve the viewing of photographs, images, and schematics. If
your group does not have specific recommendations, we have found the following helper
applications and plug-ins satisfactory:
Adobe Systems Inc. Acrobat Reader (Version 9.0 required to view Interactive Schematics)
LizardTech, Inc. DjVu
Arbotext IsoView
PTC ProductView Express
Java plug-in and SISJWAPI executable
Please see Downloads on the SIS Web Main Menu for more information.
Note: Before adding any application or utility software to your computer, contact your local PC
support.
SIS Recommended PC Configuration
2.4 GHz Pentium-compatible processor or higher
2 GB RAM or higher
Hard disk drive with at least 9 GB hard drive space available
Third generation DVD drive (required) Note: Has to be able to read dual layer DVDs.
15" or larger Super VGA (needs to support 1024 x 768 resolution) adapter and
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monitor/Open GL supported Graphics Card (Recommend 128MB+ RAM) Monitor

capability of supporting 1024 x 768 resolution and Open GL supported Graphics Card
(Recommend 128MB+ RAM)
LaserJet V or compatible printer
Pointing device built in or external
Emulation or LAN adapter and software suitable for the dealer host computer
Modem: at dealership's discretion
Information Search Methods

Use the Systems & Components (Product Structure) access method if you are seeking
information about specific systems, groups, and/or components (e.g., cooling systems, water
pumps, and impellers) and you know the serial number, prefix, and/or arrangement.
Use the Documentation (Document Structure) access method if you are seeking a particular
type of information such as service information, part information, tool information, etc.
Documentation (Document Structure) allows you to view all information types for which
you have been given access.
See list above for information types available in SIS.
SMCS Code
Use the SMCS Code method if you are seeking information about a particular arrangement,
system, group, assembly, or component and you know the SMCS code.
SMCS is a four digit code that describes components of Caterpillar products. Each digit of
the code signifies a progressively narrower range of the product. For example, the specific
SMCS code 1202 would be interpreted as 1000= engine, 1200= short block engine, 1202=
crankshaft for the short block engine.
Basic Search
Use the Basic Search method to locate technical information through a combination of
Information Type, and/or a part number, and/or a phrase, and/or the publication date of a
document.
Media Search
Use the Media Search method to select a specific media number.
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As Shipped Product
Use the As Shipped Product method to access parts and service information based on a
specific serial number.
An additional function added into the As Shipped consist will be the ability to turn filtering
off and on by checking or unchecking the "filter" radio button.
Parts Search
Use the Parts Search method if you are seeking information about a specific part and you
know the part number or keyword.
The keyword is any name used to reference a part. This includes any word used to identify
product arrangements, groups, or components.
Numerical Parts Record (NPR)
Use the Numerical Parts Record (NPR) method to obtain the most current part number
information about replacement parts, quantity, weight, and references to technical
documents such as Service Letters, Service Magazines, etc. that affect a specific part
number.
Use Reman Parts Search to find a list of all reman parts and their associated new parts that
applicable to the entered SN/prefix.
Getting Started
To launch SIS:
1. From within STW: SIS can be installed as a part of the Service Technician Workbench
Launchpad (STW) software package. To launch SIS from within the STW application,
launch STW, then locate the SIS icon, and click on it.
2. From the desktop: If SIS is not installed as a part of the STW software package, locate
the SIS icon on your desktop, and double click on it.
3. From the Start menu: Use this option if SIS is not installed through STW and if you can
not locate a SIS icon on your desktop.
Click the "Start" button.
Highlight the "Programs" option
Highlight the "Caterpillar Inc" option
Highlight the "SIS" option
Highlight and click on the "SIS" option
4. From the system tray: The first time you launch SIS, the supporting software must also
be initialized. Because of this, the first launch may take longer than average.
Note: In some cases, SIS may automatically initialize the supporting software at the startup
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of the computer. A preference set during installation caused this to happen. This allows the
SIS interface to be started and stopped quickly, because the supporting software is already
running.
To stop SIS from initializing when the computer starts:
Click the "Start" button.
Highlight the "Programs" option
Highlight the Startup option
Right click on the SIS option
Click Delete on the menu that appears
After SIS has been launched, a SIS icon will be available in the system tray (The system
tray is generally located at the bottom right corner of your screen.). This icon indicates that
the supporting software is running on your machine. This icon will be in the system tray
until you shut it off manually or until you shut down or restart the operating system.
If the browser has been shut down, but the supporting software is still running, then SIS
interface can be re-started by clicking on the SIS system tray icon then clicking on the
"Service Information System" option.
To shutdown the SIS application:
1. Click the "Shutdown SIS" button on the upper right of the SIS interface. If you are
integrating with DBS, DBSi, it is highly recommended thay you use the shut down SIS
button to end your SIS Session.
2. Click the "Close" button (the "x" button) at the top right of your browser.
The SIS system tray icon has a "Shutdown & Exit" option. Choosing this will shut down the
supporting software. This will not shut down the browser displaying the SIS interface;
however, the interface will no longer function and should be shut down seperately.
To change your password or switch users, click the "logout" link on the Main Menu of
SIS.
After launching or logging off SIS, the User Login page will be displayed. Enter your user
name and password, then click the "Login" button.
To change your user password, check the "Change Your Password" checkbox, then click
the "Login" button. You will be asked to enter your current password and your new
password twice. When this is done, click the "Change and Continue" button if you would
like to update your password, or click "Continue Without Changes" if you would like to
keep your old password.
Use the Language drop down on the upper right-hand corner to change the language
preference for the User Login page. Note: this will not change the Interface Preference for
SIS. See the User Preferences topic in the Help for more information.
Click the "Reset" button to clear the Login ID and Password boxes.
Click the "Import SIS Users" button to import a user or users from a SIS user file. A SIS
user file is an .xml file that was exported from another SIS installation using the export
functionality in the SIS User Admin.
On any page, you can click the "Login" button to return to the User Login page.
Use the "Browse" button on the Import Users page to find the appropriate .xml export
file on your hard drive or network drives.
Click the "Load" button; this will display all the users in the file.
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Note: Users listed in red text are already active in the SIS installation; importing
these users will overwrite the current user.
The users are displayed by user type (Customer, Parts Ordering Customers, and
Regular users). To select a user or users to be imported, check the checkbox next to
the desired user ID(s).
Click the "Select All" button to check all the users in the file for import.
Click the "Deselect All" button to clear all curerntly checked users.
Click the "Select Another File" to view the SIS User Import page. Users already
checked to be imported will not be saved; however, after the succesful import of
current users by clicking the the "Import" button, you will be given the option to
choose another file.
Click the "Import" button to import the selected users into SIS. The status of the list
of users will be displayed after import. You will be given the option to import more
users from the current file (the "Import More Users" button) or to select another file
to import user from.
Anytime you are ready to login and use SIS, click the "Login" button.
On-line Help
To access a list of help topics, either select the Help link located at the bottom of the Main
Menu or select the word Help from the GoTo navigation drop-down list of any later SIS
pages. (The GoTo navigation drop-down displays on every page with the exception of the
Main Menu.)
For further assistance, contact the Accenture Dealer Management Services (ADMS)
Support Center toll free at 1-800-765-0999 or by e-mail at Support.ADMS@Accenture.com
6:00 AM - 6:00 PM Monday - Friday, Central Standard Time
Peoria
(309) 675-4000
Buenos Aires
54-11-4846-6000
Manila
632-845-7000
Dublin
353-1-480-5700
Navigation
The back button in your browser will not perform as expected in SIS. To navigate within
SIS, use the methods described below.
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Header Frame
Once you have selected an engine or product, a description of that engine or product
displays at the top of each window. Place the pointer over any of these links to display a
description of the link.
FIND:
The word FIND is a link to a configuration selection page

that will display the Product, Model, and current
configuration of the selected equipment. The text after
Product: and Model: are links to return to the Main Menu.
This window also displays a list of available configurations
that can be selected. Configurations are based parts manual,
and SIS will list the parts manual separately from any
custom parts manuals. When a configuration is selected,
you are returned to the Main Menu.
Model :
The word Model is a link that will display model

information for the currently selected product. This text is
also a link to return to the Main Menu.
Related Information:
The words Related Information appear to the right of the

Go To: drop down when you are viewing a parts consist
list. Clicking on it will display Systems & Components
(Product Structure) information for the selected part, thus
allowing you access to related parts and service
information.
Drop Down Navigation Menu

SIS information pages have a Go To: navigation drop-down list of available navigation
options. Navigation links allow you to return to an earlier point in your search or to locate
additional information. The following links may display depending on your current
location:
Main Menu :
Return to the SIS Main Menu.
Systems & Components (Product
Structure) :
Return to the three column selection window.
Search Results:
Return to the results window of the search

method chosen.
Documentation (Document
Structure):
Media Search:
Return to the Media Number window.
SMCS Code:
Similar Parts Search:
Return to the Similar Parts Search window.
Similar Parts Attributes:
Return to the Similar Parts Attributes

windows.
Engine Performance Specifications: Return to the Engine Performance
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Specifications window.
Remanufactured Parts Search:
Return to the Remanufactured Parts

Information window.
All Gasket Bearing Search:
Return to the All Gasket and Bearing Kits

search window.
Return :
Return to where you came from.
Help :
Access SIS online Help.
These links in the Go To: navigation drop-down list allow you to change the content or
layout of Parts Identification page:
Graphic Only:
Display the illustration for this product without the
accompanying consist list. Use to show graphic only.
Part list Only:
Display the consist list for this product without the

accompanying illustration. Use to show consist list only.
Side by Side:
Display the illustration and the consist list side by side.

This method is convenient for full window online viewing.
Top to Bottom:
Display the illustration with the consist below.
Safety:
Display appropriate global safety information associated

with this product and document type. The Safety link
allows you to access the global safety document located in
the front section of the service manual literature.
Three Frame Page Navigation

When selected documents display, the viewing window splits into three separate frames. If
a parts consist list is displayed, a View Latest Kit Information link will be displayed. (See
Kits Information in the SIS Help files for more information).
The article or parts consist list (with graphic when applicable) displays in the right
frame.
Information Available displays in the top left frame (navigation frame). This allows
the user to select a new article or parts consist list without having to return to the
three column window.
Sections or Information Type displays in the lower left frame (navigation frame).
This allows the user to select a new section or information type within the article or
parts consist list without returning to the three column window. When making a new
selection, the list in the Information Available frame changes also. No article or parts
consist list will display until a selection is made from the Information Available
frame.
Increase Viewable Area
The leftmost frame is also called the navigation frame. It contains Information Available
and either Sections or Information Types. Using the buttons in the upper right corner of the
navigation frame, it can be hidden to allow for more viewing space for the graphic, consist
list, or article.
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To Minimize the frame so that it is visible, but not gone, click the "minimize" button (looks
like an underscore). To view it again, click the "Maximize" button (looks like a square
window). Also, the frame can be removed completely by clicking on the "Close" button. To
view the frame again, click on the drop down navigation menu and choose the "Restore
Navigation" link.
Also, the graphic can be expanded to be viewed on the whole screen. Two links exist on the
graphic if one is displayed. Click the Graphic Only link to hide the part list; this is the same
as using the Graphic Only drop down menu option. Next, click the View Graphic link to
view the graphic full screen. Return to the previous state by clicking the Previous Screen
button and then the Graphic and Consist link.
Many SIS pages have links for Previous and Next topics. These links display as left and
right arrows positioned to the left of the navigation drop-down list. These links allow you to
move to the preceding information topic or proceed to the next. If a Previous or Next topic
is not available, the link to the unavailable topic is disabled and displays as light gray.
Tip: Use the Prev and Next buttons to scroll through graphics like you would flip through
the pages of a part manual. Using the information above, close the leftmost frame, click the
Graphic Only link, then click the View Graphic link followed by the View Image link. Then
use the Prev and Next links to view the graphics associated with group part.
Note for SIS Network Administrators: this section applies to functionality available on the
server hosting SIS Network and is not necessary for client users.
To view the SIS System Tray menu options, right click on the SIS icon in the system tray at
the bottom right hand on your screen. This icon will be available after SIS has been
launched. Below are the options available from the menu.
Service Information System
User Administration
Import Users
License
Configure
Language
Shutdown & Exit
Here's a description of the options.
SIS
This option will launch a browser and initiate the SIS interface.
User Administration
Access to this utility requires a SIS dealer code and password. This utility can be used to
add, delete, and update users and data profiles. Also, it can be used to export users and their
associated data profiles for import into other computers with SIS installed.
Import Users
This option is used to import a SIS user file. SIS user files are .xml files that contain a user
or list of users that were exported from another installation of SIS. User export can be done
from the SIS User Admin utility. See the Getting Started portion of the Help for more
information.
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License
The option will allow you to license SIS if necessary. SIS has to be licensed before you can
use it. For SIS Network installations, only the application that is installed on the server
needs to be licensed. Client-side licensing is not necessary.
If the software does need to be licensed, there are two options.
1. on-line: Use the link on the License dialog to navigate to the on-line licensing tool.
Follow the on-screen instructions to receive the License Key. Copy it into the SIS License
dialog. Click the "Authorize" button. If SIS was properly authorized, a dialog will display
verifying authorization. Close this and close the SIS License dialog.
2. Media Logistics: (800) 566-7782 If you are not able to access the on-line tool, you may
call Media Logistics; however, a fee may apply.
Licensing SIS is not tied to SIS data or software subscriptions, and there is no charge to
license SIS.
Configure
A separate Configuration utility must be used to select preferences for SIS data. Use the add
button to map drives where SIS will look for data.
Note: When mapping a DVD drive, you only need to specify the drive letter (example: D:\);
when mapping DVD data that has been copied onto the file system you need to map to the
root folder containing the DVD data (example: W:\DVDA0001). This means that for data
copied on a file system, all the DVDs in the subscription need to be added to the Data
Locations box.
The edit boxes for Webserver Connector Port Number, Webserver Shutdown Port Number,
Database Port Number, and Search Port Number will be defaulted to specific numbers.
Language
This option will change the language preference for the System Tray utilities. The language
options are: English, Chinese (Simplified), French, German, Indonesian, Italian, Portuguese,
and Spanish.
Note: This will not change the language preference for the SIS interface. This can be done
by using the user preference page. Please see the User Preference portion of the help for
more information.
Shutdown & Exit
Choosing this option will shutdown the supporting software. Supporting software includes
but is not limited to a web server and database server that are initiated the first time you
launch SIS and remain running until you shut them down manually or until the operating
system is restarted or shut down. If this software is running, the SIS system tray icon will be
available.
Note: When the supporting software is running, client users can access SIS Network via
their browser. P>
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Date Format
This option allows the user to control the appearance of dates in some (but not all) parts of
SIS Web. There are currently twelve different formats to select from.
Language
This option allows the user to select the language preference. There are currently eight
languages available.
Bahasa
Chinese (Simplified)
English
French
German
Italian
Portuguese
Spanish
Documents in SIS will be delivered in the chosen language if they exist; if the desired
document does not exist in the currently selected language, SIS will display the document in
English if it exists.
Note: Chinese font files need to be installed on the computer if you are trying to view SIS in
Chinese on a non-Chinese operating system (OS).
To install Chinese font files:
1. Click the Start button.
2. Choose Settings, the click Control Panel
3. Double click Regional and Language Options
4. Click on the Advanced Tab.
5. In the Code Page Conversion Table List, check Simplified Chinese. This copies the files
necessary to support Simplified Chinese for the system.
Note: The system will prompt for a restart and might prompt for the Windows installation
disk.
Part Manual Orientation

This option controls how a part manual page will be presented, whether it's with the graphic
and the consist list side by side, or with the graphic displayed above the consist list and as
one frame or as separate frames. This selection becomes the default regardless of choices
made from the GoTo navigation.
Tip: Setting this preference to "Top to bottom" can be helpful in more effectively utilizing
horizontal window space when running in lower resolutions.
Image Display Preference

Choosing the "In Line" option allows the user to pan, zoom and manipulate the graphic
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where it is displayed on the page. This option will only work if the user has downloaded the
DjVu Plug-in, IsoView and ProductView Plug-ins. See the "Downloads" topic for more
information.
Choosing the "Not In Line" option allows the user to view a graphic in line with the text
without installing the DjVu Plug-in, IsoView and ProductView Plug-ins. If the plug-ins are
not installed, the graphic can not be manipulated at all. If the plug-ins are installed, the
graphic can be opened by clicking on the Open Graphic link. From there it can be
manipulated.
Engine Performance Specifications Units of Measurements

This section allows you to chose from English and Metric units while using the Engine
Performance Specifications access method.
Microfiche
This option allows the user to search for Microfiche information. By default, this option is
not active. To have the ability to search, the user must be set up with access to the
Microfiche data and Have the ability to search for Microfiche information must be
selected.
Equipment List
This option allows a user to add common customers and attach common serial numbers to
the customer list. This allows for quicker accessibility to common customer requests.
Part List
These options controls the behavior of the parts selection process. By default, the parts
selected are not cleared from the part list after being submitted or e-mailed to someone. To
clear the part list after one or both of these actions, select the appropriate preference for the
first and second options.
The third option allows all parts to be selected in the consist list by the use of a SELECT
ALL button. By default, this option is not active. To have the ability to select all parts with
the touch of a button, select this preference.
The fourth option allows automatic selection of parts for Caterpillar Certified Rebuild. By
default, this option is not active. To have the ability to automatically select parts, the user
must have a CCR account and select this option in Preferences.
The Enable Releated Parts option allows any related parts to display if the are available. If
there are no related parts that go with the group you are searching on, the Related Parts link
will not display. If parts are available, the link will display. If you prefer that this link
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doesn't show, select the appropriate preference.

The Enable STW Integration option allows for the Parts List integration with STW Service
Report. If you are not an STW user, you will want to disable this preference. If you are an
STW user, you will want to have this option enabled so you can transfer your parts directly
to the STW Service Report without manual intervention.
Integration Preferences
These preferences are only applicable is the user is trying to integrate with DBS/DBSi
application.
Startup Options
For communication to be possible between SIS Web and external applications, two files
need to be downloaded and installed on the hard drive of the computer running SIS Web or
on the server running SIS Web through a network, "SISJWAPI" and the specified version of
the "Java" plug-in. (See the Integration Software section of the Downloads page in SIS Web
for more information.) These files are referred to as the Integration Software. This software
needs to be running before integration is attempted.
Choosing the "Auto" option will start and shutdown the integration software when SIS Web
is started and stopped.
Choosing the "Do Not Start" option will force the user to start the integration software
manually when desired. The software can be started by clicking the "Start Now" link to the
right of the "Auto" radio button.
Choosing the "Prompt" option will force the user to choose whether or not to start the
integration software every time they start a session of SIS Web. A message will be
displayed asking the user to choose either a "Yes" or "No" button. A checkbox will be
available to remember the button the user chose. If the user checks the checkbox and
chooses the "Yes" button, their user preferences will automatically be updated to "Auto." If
the user checks the checkbox and chooses the "No" button, their preferences will
automatically be updated to "Do Not Start."
Integration Port
This option sets of the port on the computer that should be used to communicate with
external applications. Users should ask their system administrator before altering this
setting.
Contents of a Parts List

1. Information for a part list can be changed by updating the fields, scrolling over
Actions and selecting Update List.
Note: You must click on Update List for changes to be saved. If you click on any
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other link or leave this page prior to saving the data, you will lose all information
entered.
2. To add parts, scroll over Actions and click on the Add Parts link. Enter parts and
select Add to Parts List. If more lines are needed click Add More Lines.
3. Click on the New Parts List link under File to create a new part list.
4. Click on the Open Parts List link under File to open previously saved parts lists
located on the server.
5. Click on the Save Part List link under File to save the current parts list to the server.
6. Click on the Save Part List As link under File to save the current parts list as a new
part list to the server.
7. Click on the Download XML Parts List link under File to download the current parts
in an XML format.
8. Click on the Download Parts List link under File to download the current parts. If you
are currently running DBS, clicking this button will send the currently saved parts list
to whichever application SIS Web is integrating with. You can set a preference if you
want to keep or delete the part list after download.
9. Click on the Email Part List link under Actions to e-mail the current parts list located
on the server. You can set a preference if you want to keep or delete the part list after
E-mailing.
10. Click on the Previous Screen link under Actions to return to the previous page.
11. Click on the Reset link under Actions to return the to the Part List that is on the
server.
12. Click on the Import Parts List link under Actions to Import a parts list from the hard
drive or removable media. XML, TMP, and SPL file type parts lists can all be
imported.
13. Click on the Send to Service Report if it is available. If SIS Web is running inside of
STW, clicking on this button will send the currently saved parts list to the STW
Service Report.
14. Click on the Process List button to send the parts list to an integrated application
(DBS,DBSi). This button will only be available if integration software is running and
if SIS was called from the integrating application. (See Integration Information in SIS
Help for more information).
Service Forms
Some Caterpillar Service Forms are now available in SIS. Each available form has been
converted to PDF format and made available to Caterpillar dealers worldwide to print as an
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alternative to ordering forms from Literature Distribution.

The forms are currently available in English, Spanish, and Portuguese. Some forms are
available in English only.
To access these forms, select Service Forms from the Main Menu. The forms translated
into Portuguese are available under the Spanish language option. Click on the desired
language under the associated flags, and the window displays in the selected language.
Select a category, then select the needed form(s). The Portuguese forms are available under
the fifth category of the Spanish version titled "Formulrios de Servios Em Portugus."
Adobe s Acrobat Reader is required to view or print the forms.

Systems & Components (Product Structure) refers to systems, groups, and components
(e.g., cooling systems, water pumps, and impellers) of Caterpillar products based on the
serial number and/or arrangement specified.
Type in the serial number or prefix and select Systems & Components (Product
Structure). (This example uses 2YG for the serial number prefix.)
Note: If you do not know the serial number information of a model, see Finding Serial
Number Prefixes and Sales Model Numbers.
The Systems & Components (Product Structure) list displays all available product families.
Click on the Basic Engine link to expand it. The groups for that family will display as well
as the information Types for Basic Engine.
Select Cylinder Block Gp link, and the Information Types available for Cylinder Block
will display.
Select Special Instruction and the Information Available list will display.
Scroll down on the right hand side to Making the Rough Cut and click on it. The article
will display in a new screen.
This same process can be used to locate a parts page by clicking on the arrow beside Parts
Identification from the Information Types list.

Documentation (Document Structure) allows the user to search for information by
document type, based on the serial number and/or arrangement specified.
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Information types available are:

Service Repair Information (Systems Operation, Testing and Adjusting,
Troubleshooting, Disassembly and Assembly, Specifications)
Applied Failure Analysis
Contamination Control Guidelines
Custom Service Information
Disassembly and Assembly
Engine News
General Service Information
Reuse And Salvage Guidelines
Information Release Memos
Operation and Maintenance Manual
Parts Identification
Schematic
Service Letter
Service Magazine
Shop Review
Special Instruction
Specifications
Systems Operation
Systems Operation-Fundamentals
Technical Information Bulletin
Testing and Adjusting
Tool Operating Manual
Torque Specifications
Troubleshooting
Truck Engine News
Undercarriage Reconditioning Bulletin
Note: If Service Repair Information does not display, contact the SIS Administrator/Service
Software Dealer Administrator at the dealership. In order to view Service Repair
Information, users must have access to all five information types: Systems Operation,
Testing and Adjusting, Troubleshooting, Disassembly and Assembly and Specifications.
Type in the serial number or prefix, and select Documentation (Document Structure).
(This example uses 2YG for the serial number prefix.)
Note: If you do not know the serial number of a model, see Finding Serial Number Prefixes
and Sales Model Numbers.
The system displays a list of Information Types available.
Click on the arrow beside Reuse And Salvage Guidelines to expand it and the Titles
available display.
Select Visual Inspection of Crankshafts and the Section is automatically selected.
Select Visual Inspection of Crankshafts from the Information Available column and the
selected document displays.
This same process can be used to locate a parts page by clicking on the arrow beside Parts
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Identification from the Information Types list.
Parts Search
Parts Search allows the user to search for parts identification information based on the serial
number and/or arrangement specified.
The part number is any number used to reference a part. This includes any number used to
identify product arrangements, groups, or components. Parts Identification is the only
information type available for Parts Search.
To Search By Part Number

Type in the serial number or prefix. (This example uses 2YG for the serial number prefix.)
Type in the part number in the Parts Search fill-in box (for this example we will use 7C8568
as our part number) and click on the Search button.
The left side of the window displays a message that the search results are displayed on the
right along with a link to allow the user to start a new search.
The left side of the window displays an edit box to search again if desired. To search again,
type in the new part number in the edit box and click the Search button.
Scroll through the list and select 7C-8568 - CYLINDER BLOCK GP with 2YG1-2342
located under the BASIC ENGINE heading.
The consist list displays with the part number specified in the search displayed in red.
To Search By Keyword
Type in the serial number or prefix. (This example uses 2YG for the serial number prefix.)
Type in the keyword in the Parts Search fill-in box (for this example we will use hydraulic
as our keyword) and click on the Search button.
The left side of the window displays an edit box to search again if desired. To search again,
type in the new keyword in the edit box and click the Search button.
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The right side of the window displays a list of the results to select from.
Scroll through the list and select 4P-1501 Engine AR located under the Engine Arrangement
heading.
The consist list displays with the keyword specified in the search displayed in red.
SMCS Code
This four digit code describes components of Caterpillar products. Each digit of the code
signifies a progressively narrower range of the product.
SMCS stands for Service Management Control System.
For example, the specific SMCS code "1202" would be interpreted as: 1000 = engine, 1200
= short block engine, 1202 = crankshaft for the short block engine.
Type in the serial number or prefix and select SMCS Code. (This example uses 2YG for the
serial number prefix.)
Note: If you do not know the serial number information of a model, see the "Finding Serial
Number Prefixes and Sales Model Numbers" help topic.
Type in the number 1200 in the edit box, and click on the Search button, or scroll through
the list to locate the needed code.
Click on the 1200 - SHORT BLOCK link to expand the item and display the information
types for Short Block.
Click on 1201- CYLINDER BLOCK from the codes column to display the information types
for Cylinder Block.
Click on Special Instruction from the Information Type column.
Scroll down until you see Carbon Arc Gouging link, and click on it. The article will display
in a new screen.
The same process can be used to locate a parts page associated with the SMCS Code by
selecting Parts Identification from the Information Type column.
Basic Search
Basic Search allows the user to locate technical information through a combination of
Information Type, and/or a part number, and/or a phrase, and/or the publication date of a
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document.
Type in the serial number or prefix and select Basic Search. (This example uses 2YG for
the serial number prefix.)
The system displays a list of all viewable Information Types.
Select Disassembly & Assembly, Engine News, and Parts Identification.
Note for Windows Users: To select several Information Types you must hold down the
Ctrl key on your keyboard.
Type cylinder block in one of the Phrase text boxes, and then click on the Search button.
The system displays the number of results along with the Information Types/Titles
available.
Click on the arrow beside Disassembly & Assembly to expand the type and to display
available titles.
Both the Title and Section columns are automatically selected.
Select Crankshaft Main Bearings from the Information Available column.
The selected document displays with the words cylinder block in red.
The same process can be used to locate a parts page by selecting Parts Identification from
the Information Type list.
In that case, the words cylinder block display in red within the parts page.
Leaving the publication dates at the default settings will take more time as the system is
required to search for data over a fifty year span.
The search can be narrowed by changing the publication dates.
Media Search
Media Search allows the user to locate documents through the use of media numbers or
PIP/PSP numbers.
To search by Media Number:
Select Media Search (serial number and/or prefix is optional).
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Type in the media number(s) on the left hand side of the screen; up to five can be specified.
(This example uses SENR4251 for the media number.)
Click on the Retrieve button.
The Media Number and Sections columns are automatically selected and populated. Select
Procedure from the Information Available column, and the selected document displays.
To search by PIP/PSP Number:
Select Media Search (serial number and/or prefix is optional).
Type in the PIP or PSP number on the right hand side of the page. (This example uses
PI70045.)
Click on the Retrieve button.
The Media Number and Sections columns are automatically selected and populated. Select
the link under Information Available column, and the document displays.
If the document you are looking for is valid for multiple prefixes, it is possible that the
document exists on more than one data DVD. If there is no DVD in the drive or if the
current DVD does not contain the document, SIS will display a list of DVD's that contain
the document. If a DVD that contains the document is already in the drive, then you will not
be prompted.
As Shipped Product
As Shipped Product provides technicians and mechanics with the ability to access parts and
service information based on a specific serial number. Product support information displays based
on how the product left the factory (As Shipped).
The As Shipped Product feature can be used in two ways:
First, type in the complete serial number and select As Shipped Product on the Main Menu. (This
example uses the serial number 9CK04319.)
The As Shipped consist list displays a list of product attachments added to or lessed-off (removed
from) the standard arrangement for that product. This list is similar to a regular parts consist list
with quantity boxes, links to separate illustrations, etc. Many products have no attachments added
or lessed-off, so you see only the arrangement listed.
An R in the Ref. column indicates a remanufactured part.
A CL in the Ref. column indicates a classic part.
If NPR information is available, you will see an NPR link.
An L in the Note column indicates the part was lessed-off (removed) before shipping.
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A Y in the Note column indicates a part number contains individual components, and the part
number will be a link to that information.
Note: If there is a Note in the note column, you can hold your mouse over the Note and the hover
text will display what the Note stands for without having to scroll.
If the message SIS does not contain additional information for the serial number ... displays at the
top, then none of the part numbers will be links to additional information.
For more help on the parts consist list options, see Part list Help.
The second way As Shipped information can be used is to type in a complete serial number and
select another access method, such as Systems & Components (Product Structure) or
Documentation (Document Structure). The As Shipped database is searched to determine the
arrangement for that particular product. If found, the arrangement is used to filter out the other
possible arrangement information available for that prefix just as if the user had put in the
arrangement.
An additional function added into the Information Available column will be the ability to turn
filtering off and on by checking or unchecking the "filter" radio button.
As a comparison, type in the prefix 2YG and select Documentation (Document Structure).
A list of information types/titles available displays. Click on the arrow beside Parts
Identification to expand the information type, and display the sections available.
Select Arrangement from the Sections column.
Several available arrangements display in the Information Available column.
However, if you type in the full serial number 2YG10743 at the Main Menu and follow the same
steps above, only one arrangement displays. Select that arrangement.
Select Main Menu from the Go To: navigation, or click on the Model: Truck Engine 2YG link to
return to the Main Menu. You will see that the Arrangement: box has automatically been filled in
with the arrangement for that product.
Numerical Parts Record (NPR) Inquiry

NPR is a system that contains part number related information for all Caterpillar products and you
must be given access to this feature. This system is primarily used to obtain the most current part
number information for ordering replacement inventory and repair parts.
Select NPR (serial number or prefix is optional) from the main menu.
Type in a valid part number, then click on the Search button. (This example uses part number
7E6016.)
The requested Numerical Parts Record displays.
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Part Number is a required entry field and must contain a valid Caterpillar part number.
Country is the location of the Caterpillar facility having design control of the engineering change.
Selection can be made from the drop-down list.
Eng Change (optional) is a three digit entry field. If no entry is made, the first available
Engineering Change for the part number requested displays.
NPR symbols
#
Part not serviced.

See Service Part No frame for replacement parts.
Caution: part number(s) appearing in the Service Part No might also be replaced.
Non-returnable part.
Item is an attachment.
Special part, not used on regular production engine. Such items as undersize parts,
service bushings, etc., are marked in this manner.
Part weighs less than a pound.
DISC Part no longer sold.

PKG
Indicates packaged quantity.
MOQ Indicates minimum order quantity.

Note: To view a larger list of NPR abbreviations, visit the following url:
http://www.logistics.cat.com/glossary/nprabrev.htm
Part Name
The part numbers displayed below the description are the part numbers replaced by the inquired
part number. Package Quantity (PKG) or Minimum Order Quantity (MOQ) will also display in
this column when applicable.
Service Part Number

Service Part Number displays the replacing numbers if the part number in Part Name is
preceded by a # symbol.
If two or more parts replace the part number, the quantity of each will display.
Part numbers in this column are serviceable numbers and need not be checked further unless
they are followed by the # symbol.
If a number in this column is followed by the # symbol, that number should be checked to
determine its replacement.
This column also includes important special instructions that should be noted and followed.
Service Part Number may also contain references to service literature. The literature
reference will appear with key part numbers that require specific service attention.
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As an example, the following service reference could display in the NPR.

ENOC3072
This reference tells us that the Engine News of October 30, 1972, has important service
information regarding the use of that part.
The first two letters (EN) identify the type of service literature and the third and fourth letters
(OC) identify the month.
The first two numbers (30) identify the day of the month and the third and fourth numbers (72)
identify the year.
Following is a list of abbreviations used for service literature references:
EN
Engine News
SM
Service Magazine JN
June
SL
Service Letter
JL
July
PB
Product Bulletin
AU
August
PL
Product Letter
SE
September
JA
January
OC
October
FE
February
NV
November
DE
December
MA March
AP
MY May
April
Special instruction form numbers and partsgram numbers may also display in this column. These
are listed to call attention to the availability of published information about the installation or
serviceability of a part.
Where Used or Sized
The Where Used or Sized column identifies the name and frequently the part number of the
assembly, group, or arrangement in which the part is used. Each occurrence of this information is
sequenced and the sequence number also displays. This column may also contain important
special instructions.
Group numbers and serial numbers to which the requested part number is applicable also display
in this column.
The following information displays for serial number applications:
Quantity - Quantity of the inquired part number required for the serial number.
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Serial Effective - The first serial number of each series of serial numbers to which the inquired
part number is applicable.
Discontinued - The last serial number in each series of serial numbers to which the inquired part
number is applicable.
The serial number references of a part, assembly, group, or arrangement that is not part of the
standard engine, although applicable to such engines, is preceded by a % symbol.
A serial reference preceded by a + symbol indicates that the inquired part, assembly, group, or
arrangement is not used on regular production engines.
Examples of this are oversize bearings, undersize bearings, or other special parts used as
replacement for standard parts.
The following information displays for group number usage:
Qty - Quantity of the inquired part number required for the group.
Group Part - The group part number in which the inquired part number is used.
Eng. Chg - The engineering change level of the group part number. The first symbol of the
change level indicates the Caterpillar Inc. facility having design control of the engineering change.
A four digit change number follows the design control symbol. The first two digits indicate the
first change level to which the inquired part number is applicable. The last two digits indicate the
last change level to which the inquired part number is applicable.
Kits Information
Kits Information enables the user to view and/or order the kits needed to service or repair a
particular piece of equipment.
The following kits are available:
Engine Gasket
Transmission Gasket and Bearing
Torque Converter Gasket and Bearing
Drive Train Bearing
Hydraulic Cylinder Seal
All Gasket and Bearing Kits - Machine/Engine Model or Machine PIN Search
Kit Consist - By Kit Number
A link titled View Latest Kit Information is available from all parts consist lists no matter which
access method was used to view the list (Documentation (Document Structure), Systems &
Components (Product Structure), Reman Parts Search, Filter Search, As Shipped Product, etc).
Click this link to bypass the Kits Information Main Menu and go directly to the All Gasket and
Bearing Kits search. Any information you entered on the Main Menu will be auto-populated into
the edit boxes.
Enter or edit desired information on the search page, and click the Search button.
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On the Available Kits page, you can view the consist of the kit by clicking on the underlined Kit
Type (Engine Gasket, Drive Train Bearing, etc).
At any step in the process, you can return to any previous step by using the Navigation drop down
menu.
Click the Go To drop down menu to view these options (as applicable):
All Gasket Bearing Search
All Gasket Bearing Filter Page
All Gasket Bearing Selection Page
Similar Parts Search

You must be given access to use this feature.
Similar Parts Search provides two methods for locating similar parts information.
The first method allows the user to drill down through a keyword tree. As the user drills
down through the keyword tree, the list of parts specific to the keyword progressively
narrows.
Once the user has expanded the path to the end (or leaf of the tree), all parts
associated with the leaf will be similar and have common attributes.
By selecting the attributes link, the user may narrow the search further by specifying
an Equal To, Minimum, or Maximum value and clicking on the Search button.
If the user does not want to narrow the search further, the fields may be left blank.
Clicking on the Search button will display all parts within that search.
The second method allows the user to locate similar parts information through a global
search by specifying either a part number or typing in a keyword.
Type in a part number and click on the Find button.
The attributes page for that part displays. All attributes associated with that part are
automatically filled in and, if available, a graphic of the part displays in the right
frame.
Type in a keyword and click on the Find button.
A drop-down list displays all paths available based on the keyword.
Select the path, and the keyword tree in the left frame is automatically expanded to
the path chosen.
After all needed parts have been located, the user may order parts by clicking on the
Add To Part List button (or the Add To Shopping Cart button through PartStore 1 or
the Add To Order List button through PartStore 2).
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The Remanufactured Parts Search allows users to view all remanufactured parts and their
associated new part numbers for an entered SN/prefix. The part number list will be
organized by part book sections, similar to the Documentation (Document Structure) view.
To view a remanufactured parts list:
1. Enter a SN/prefix, and click the Remanufactured Parts Search link on the SIS Main
Menu.
2. To add a Reman part to the part list, click in the QTY edit box and type in the desired
number of parts.
3. As with a regular parts list, click the Add to Parts List button to submit parts to the
parts list and click the View Parts List button when you are ready to view the parts
list.
4. Also as with a regular parts list, to view the graphic and parts list for a group part,
click the underlined part number.
Note: One difference between a regular parts list and the Reman parts list is the Format for
Print format. Reman Format for Print will not hyperlink the NPR and group part numbers.
Engine Performance Specifications

You must be given access to use this feature.
By specifying a serial number (or prefix) and/or a test spec number, the user can search for
engine specifications.
If a serial number or prefix is specified at the main menu and Engine Performance
Specs is selected, the serial number/prefix is carried over to the search window and
filled in for the specification section.
With a serial number or prefix specified, click on the Specification button.
The results page displays with all effective serial numbers displayed as active links.
Type in a test spec number only, and click on the Specification button.
The results page displays with the effective serial numbers displayed as active links.
The user can also search for engine test cell results by specifying a serial number (or
prefix).
Type a serial number in the serial number/prefix field for test result.
Click on the Test Result button.
The test cell results page displays.
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Caterpillar Certified Rebuild

Caterpillar Certified Rebuild provides the ability to automatically select and highlight parts
that are required for the Caterpillar Certified Rebuild.
You must be given access to use this feature. This feature only applies to products
participating in the Caterpillar Certified Rebuild program. To allow the parts that are
required for the Caterpillar Certified Rebuild be selected automatically, choose the
Automatically select parts for Caterpillar Certified Rebuild option from the Preferences
menu. See the Preferences section for more information on setting user preferences.
If you are viewing parts pages for prefixes participating in CCR, and if you have chosen the
Automatically select parts for Caterpillar Certified Rebuild option, any parts required for
the Caterpillar Certified Rebuild will be highlighted in green and the default quantity will be
filled in automatically.
If you choose not to have the parts that are required for the Caterpillar Certified Rebuild
selected automatically, select the Do not automatically select parts for Caterpillar Certified
Rebuild option from the Preferences menu. See the Preferences section for more
information on setting user preferences.
Maintenance Parts List

Maintenance Parts Lists are now available in SIS through two access methods:
Documentation (Document Structure) and Media Search.
To view the list through Documentation (Document Structure):
1. Enter a SN/Prefix (2KR for this example), and click the Documentation (Document
Structure) link on the SIS Main Menu.
2. Click on the Parts Identification in the Information Types/Titles column.
3. In the Sections column, the Maintenance Parts List link is blue. Click on it.
4. Click on the Maintenance Parts List link in the Information available column to view
the list.
To view the list through Media Search:
1. Click the Media Search link on the SIS Main Menu.
2. Enter a part book media number (SEBP1798 for this example) and click the Retrieve
button.
3. In the Sections column, the Maintenance Parts List link is blue. Click on it.
4. Click on the Maintenance Parts List link in the Information available column to view
the list.
The list is made up of all parts marked as "Maintenance" in the paper parts manual that are
Note: The Index link is also in blue. Click this link to view an alphabetical list of all parts
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Integration Information
This information is applicable if the user is trying to integrate with DBS/DBSi application.
Downloads
For communication to be possible between SIS and DBS, two files need to be installed on
the hard drive of the computer running SIS, "SISJWAPI" and the appropriate version of the
"Java" plug-in. These files are installed by the SIS installation and are referred to as the
Integration Software. This software needs to be running before integration is attempted.
Preferences
The integration software needs to be running before integration is attempted. Check the
integration settings in SIS Preferences section to make sure the desired preferences are set.
Choosing the "Auto" option will start and shutdown the integration software when SIS
supporting software is started and stopped.
Choosing the "Do Not Start" option will force the user to start the integration software
manually when desired. The software can be started by clicking the "Start Now" link to the
right of the "Auto" radio button.
Choosing the "Prompt" option will force the user to choose whether or not to start the
integration software every time they start a session of SIS. A message will be displayed
asking the user to choose either a "Yes" or "No" button. A checkbox will be available to
remember the button the user chose. If the user checks the checkbox and chooses the "Yes"
button, their user preferences will automatically be updated to "Auto." If the user checks the
checkbox and chooses the "No" button, their preferences will automatically be updated to
"Do Not Start."
Note:: More information is available in the SIS Help files under the Preferences section.
Additional Instructions:
To further insure integration success, please make sure to adhere to the following rules:
1. Do not run multiple versions of SIS simultaneously (i.e. SIS DVD/Network and SIS
Web).
2. Start SIS before attempting to integrate with DBS/DBSi.
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Service Information System

SIS User's Guide

SIS Software/Hardware Requirements

The following operating systems are recommended for SIS Web:

monitor/Open GL supported Graphics Card (Recommend 128MB+ RAM) Monitor

Information Search Methods

The word FIND is a link to a configuration selection page

The word Model is a link that will display model

The words Related Information appear to the right of the

Drop Down Navigation Menu

Return to the three column selection window.

Return to the results window of the search

Return to the three column selection window.

Return to the Media Number window.

Return to the three column selection window.

Similar Parts Search:

Return to the Similar Parts Search window.

Similar Parts Attributes:

Return to the Similar Parts Attributes

Engine Performance Specifications: Return to the Engine Performance

Return to the Remanufactured Parts

All Gasket Bearing Search:

Return to the All Gasket and Bearing Kits

Return to where you came from.

Access SIS online Help.

Display the consist list for this product without the

Display the illustration and the consist list side by side.

Display the illustration with the consist below.

Display appropriate global safety information associated

Three Frame Page Navigation

Part Manual Orientation

Image Display Preference

Engine Performance Specifications Units of Measurements

doesn't show, select the appropriate preference.

Contents of a Parts List

alternative to ordering forms from Literature Distribution.

Systems & Components (Product Structure)

Documentation (Document Structure)

Information types available are:

Identification from the Information Types list.

To Search By Part Number

Numerical Parts Record (NPR) Inquiry

Part not serviced.

Part weighs less than a pound.

DISC Part no longer sold.

Indicates packaged quantity.

MOQ Indicates minimum order quantity.

As an example, the following service reference could display in the NPR.

Similar Parts Search

Remanufactured Parts Search

Engine Performance Specifications

Caterpillar Certified Rebuild

Maintenance Parts List

applicable to the entered SN/prefix.

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