Stephanie Frohock

14835 - 74 Ave Surrey, BC (778 )251-7415 Email: s.frohock32@yahoo.ca

OBJECTIVE: To Enhance my professional skills in a dynamic and fast paced workplace and for

achieving the company's goals

SUMMARY OF QUALIFICATIONS

Excellent interpersonal and communication skills

Independent worker as well as a successful and experienced team player
Maintain a positive attitude and strong work ethic
Detail- orientated, reliable and multi-tasker
Adaptable to new environments and changing priorities
Detail - oriented and results - driven
Excellent Computer Skills

WORK EXPEREINCE
Diamond Parking Ltd (Surrey, BC)
Administration and Customer Service (full time)
January 2012 - June 2012

Answering numerous incoming call request and gather relevant information

Effectively responding and resolving escalated issues over the phone and offer clients
immediate solution

Performed variety of clerical duties like Faxing documents, filing reports, organising
paperwork

Processing customer payments, handling customer inquiries, provide a high level of

customer service

Work effectively with co-workers as part of a team

M1 Contracting Inc (Surrey, BC)
Administration and Customer Service (full time)
September 2010 - December 2012

Answering numerous incoming calls and managing multiple phone lines

Monitoring and managed staff members to achieve company goals

Scheduled staff members bi weekly including availability, time off, sick leave, and leave of
absence

Negotiate and resolve escalated issues with clients

Inbound and outbound phone sales

Managing the building including opening mornings and closing nights

Ensuring equipment and machinery is maintained and secure

Original Tandoori Restaurant (surrey, BC)
January 2011- December 2012
Server/Hostess (full time)
Sat Guests
Answered phones
Packed take out orders
Took orders
Trained new employees Cleaning
Took payments
Opened/Closed
Prepared alcohol beverages

Stephanie Frohock

604 724 0085

BHARAT AUTO MARINE (Surrey, BC)

Operations Manager (full Time)
June 2009 - July 2010

Lead and supervise employee`s

Target areas of improvement, monitor staff productivity and report to

supervisor

Liaised with revenue, financing and marketing teams to aid in solving and
negotiating internal
and external client concerns

Diverse functions encompassed oversight of daily operations to ensure

efficiency, quality and
productivity

Facilitated employee training sessions and assisted with employee training

Organized and prioritized multiple projects and successfully met deadlines

Coordinated interviews and ensured accurate documentation and

communication when
processing and tracking reference checks and testing applicants

Monitored and reviewed department budgets

SURREY MEMORIAL HOSPITAL (Surrey, BC)
Registration Clerk (MOA Practicum)
April 2007 April 2009

Check and register patients, and discharging patients

Operates switchboard by connecting incoming calls to appropriate locals and placing

outgoing calls as requested; transfers calls and takes messages as required; and establishing
communication links according to established policies, standards and procedures

Receives patients/visitors, provides information and directs to appropriate areas. Answers

general inquiries in person and by telephone such as patient room numbers and visiting hours

Performs related admitting clerical duties such as typing, compiling and distributing various
documents/lists/schedules, completing data entry for pre-admissions, admissions,
discharges, and transfers using appropriate software; maintaining filing systems in
accordance with department standards, etc
Actively utilized Pharmanet

EDUCATION
Stenberg College Health Care and Human Services (Surrey, BC)
Hospital Support Specialist Diploma
COMPUTER SKILLS

Software: Microsoft Excel, PowerPoint, Word and Outlook at intermediate level

Typing speed: 50 wpm

REFERENCES AVAILABLE UPON REQUEST