MADHU KUMAR AMIN

Address: Dubai, United Arab Emirates

Mobile: + (971) 50 4542249 | Email: madhu_amin@rediffmail.com

IT PROJECT & OPERATIONS MANAGEMENT

CAREER SUMMARY

A performance driven strategic leader with over 15 years of experience in IT in aligning technology with the business
needs, ensuring complimentary functioning to drive top line growth and bottom line improvement across
organizations. Proven competence in implementing measures leading to increased operational efficiency, process
improvement and cost optimization.

Adept in suggesting appropriate business as well as technology-based solutions for enhancing functional efficiency of
the organization and achieving business excellence. Skilled in analyzing information system needs, evaluating end-user
requirements, custom designing solutions, troubleshooting for complex information systems management. Excels in
Project Management from scoping to finalization.

Proficient at creating pragmatic IT infrastructure strategies and implementation plans designed for maximum return
at lowest possible cost. Proven success in evaluation and selection of the products / services, budget planning and
negotiations with vendors / service providers.

An enterprising leader possessing a global mind-set and demonstrated abilities in relating to cross functional teams of
professionals across all hierarchical levels in organization & motivating them towards achievement of business
objectives while adhering to industry best practices. Adept in leading global multi-cultural environment.
Added Expertise:

IT Project &
Operations
Management

IT Strategy &
IT Budgets

IT
Governance /
Migration &
Upgrades

Network
Engineering

Infrastructure
Management

CAREER HISTORY
-General Electric Inc., Dubai
IT Project Manager (Middle East, North Africa & Turkey) (June 2011 to Date)
-Wood Group ESP (Middle East) Ltd, Dubai
Regional IT leader (Eastern Hemisphere) (April 2002 June 2011)
-Urich Computers Systems LLC, Muscat
Network Engineer and Incharge Service center(Nov 1996 April 2002)
-Minicomp Ltd. Mumbai, India
Customer Support Engineer(December 1994 September 1996)
Zenith Computers Ltd. Mumbai, India
Marketing Executive (December 1993- December 1994)

DOMAIN SKILLS

Leadership &
Team
Management

Conceptualizing, implementing, monitoring and supporting IT infrastructure required to allow smooth functioning of
all departments of the company.

Managing all the functions of project life cycle like project initiations, requirement gathering, planning through
estimation, scheduling and project KPIs as well as execution of deliverables.

Strategizing Information Technology Business Continuity Plans and collaborating with other key leadership team
members on Crisis Preparedness and Response Plans.

Establishing Defining/ implemented operational strategies for the IT Infrastructure encompassing innovation,
planning/ management of projects and resource allocation.

Gathering handling end-to-end development of projects from inception, requirement specifications, design,
implementation, configuration management, documentation and closure with teams.

Collaborating with cross-functional teams to manage all aspects of the IT Operations including IT planning, strategy
and maintenance ensuring alignment with company goals.

Focus on benchmarking, evaluation, reporting on implemented process improvement initiatives aimed at growth of IT
infrastructure and IT systems. Set up helpdesk and technical support services for end-users.

Maintaining regular interaction with stakeholders in definition of business and systems requirements for
implementation of new technology.

Preparing/ ensuring compliance to budgetary allocations for the IT department. Participating in vendor negotiations
for IT related procurements.

Drafting/ ensured compliance to IT policies and procedures for disaster recovery, standards, purchasing and service
provision.

Involving in negotiation/ administration of vendor, outsourcer, consultant contracts and service agreements. Guided
team members in developing requests for proposal.

Building, maintaining productive business relationship with the senior leadership team, department heads and end
users pertaining to IT activities.

Performing team administration routines including delegation of Project Tasks to the Members and monitor their
progress, while mentoring the team.

CAREER HIGHLIGHTS
Spearheaded the Consolidation of seven GE offices into one location, resulting in greater efficiency, streamlined
operations and savings of over USD 500K in IT cost.
Innovated and reduced costs telephone and travel cost drastically by redesigning the network that could
accommodateVoIP and web conferencing together.
Instrumental in engaging prompt negotiations with new mobile phone provider assuring better SLA and better call
rates which directly resulted in huge reduction of operating cost.
Outstanding role in reducing operational and support cost by USD 200K by outsourcing the desk side support to 3rd
party company which resulted in better SLA.
Led the project which moved all the local servers to data center, resulting in better security, efficiency, operations
and saving of USD 1 Million per year.
Played a stellar role in training users in complex topics, making presentations to an internal audience, and interacting
positively with upper management.
Skillfully executed several implementation programs including corporate IT policies defining acceptable use of IT
assets within the company.
Holds the credit of completing a major up gradation from win2k to XP and office 2k to 2003 across the Middle East,
North Africa, Russia, Asia Pacific and CHAD Africa.

EDUCATION

Bachelor of Engineering - Computer Engineering, 1993

KKW College of Engineering, India (Pune University)

PROFESSIONAL CERTIFICATIONS

CCNA, MCSE and

Pursuing ITIL & PMP

PROFESSIONAL TRAININGS
Product training from Compaq/ Dell/ Hewlett Packard on HP range of Servers and Desktops
Workshop on AT&T and HUBBEL structured cabling
Installation & Administration of Microsoft Back Office products / Win 2000/ NetWare 5.0
Implementing & Administering MS Windows 2000 Directory Services
Attended training for ITIL V3 and PMP

HONORS & AWARDS

Recognized with Above and Beyond award for successfully completing the acquisition and integration project within
the budget and in time in 2011 and 2014.
Adjudged as the best IT employee for redesigning the entire network resulting in better VoIP and web conferencing
in 2008.

PERSONAL DETAILS

Date of birth: 5th December 1971

Languages: English, Hindi

Nationality: Indian