PA 1183 (Version 06) Electronic Miscellaneous Document (EMD) PDF

Product Advisory
Electronic Miscellaneous Document (EMD)

Product Advisory
Number:
1183
Version:
06
Available now depending on Airline / Country
13-Jan-14 for the Refund Due Screen response change
Load To Production:
High Level Description:
18-Feb-14 for EMD Standalone (EMD-S) for

Group Name, Infant Passenger and the New
Tax Modifier (TX).
22:00
EST
03:00
(19Feb)
GMT
The Electronic Miscellaneous Document (EMD) is the industry standard document for
fulfillment of Optional Services. It is also the replacement for all existing
miscellaneous documents such as MCO, MPD, tour order, etc.
Refer to PA 1983 for details on IATA Removal of MCOs from BSP markets.
Agents will be able to issue EMDs as and when we implement with airlines and go
through BSP certification.
Impact Summary:
There will be new entries to issue, void, exchange and refund the EMD. Various new
screen responses with the issuance of the EMD and changes to other current
responses and displays. See also PA 1237 - MIR for EMD, PA 1238 TAIR for EMD.
Reason For Issue:
Notification to advise of the Load to Production date for EMD Standalone (EMD-S) for
Group Name, Infant Passenger and the New Tax Modifier (TX).
Customer Impact:
Internal Only
Developers
Agency Customers
Airline Customers
eCommerce Customers
Car, Hotel, Rail or Cruise

Customers
Galileo
System:
Apollo
Worldspan
Load To Copy:
February 19, 2014
Available now
TRAVELPORT CONFIDENTIAL INFORMATION
Page 1
Product Advisory
Web Services:
(API and Messaging)
Not applicable EMD functionality is not available in our APIs at this time.
Version 01 Issued 23-May-11
Version 02 Issued 09-Sep-11
Issue History:
Version 03 Issued 07-May-12

Version 04 Issued 25-Nov-13
Version 05 Issued 13-Jan-14
February 19, 2014
Page 2
Product Advisory
Contents
Electronic Miscellaneous Document (EMD) ..................................................................................................................1
Overview ........................................................................................................................................................................5
What is EMD? ................................................................................................................................................................5
Associated or Standalone ..............................................................................................................................................5
Customer Benefit ...........................................................................................................................................................5
Subscriber ......................................................................................................................................................................5
Airline ............................................................................................................................................................................5
Detail and Customer Examples ......................................................................................................................................6
1.
New Entries to Issue, Void and Display the EMD (Electronic Miscellaneous Document) .....................................6
2.
Selection Criteria Modifiers for the EMDI Entry ...................................................................................................7
3.
Issue Modifiers for the EMDI Entry .......................................................................................................................7
4.
The New Screen Display for the Agency Allocation of EMD Numbers..................................................................8
5.
The New Screen Response for the Issued EMD(s) ................................................................................................9
6.
EMD Support Documents ...................................................................................................................................10
7.
Updates to the PNR with the Issuance of the EMD (for Worldspan) ..................................................................11
8.
Updates to the PNR with the Issuance of the EMD (for Galileo) ........................................................................12
9.
Updates to the PNR with the Issuance of the EMD (for Apollo) .........................................................................13
10.
PNR History Updates after the Issuance of the EMD (for Worldspan) ...........................................................14
11.
Heading with numbering ................................................................................................................................15
12.
Section Number 12 had been accidently omitted from the numbering in this Advisory, when it was
originally written and distributed. This comment / Section 12 heading has now been added in order to provide
clarification of this fact. ...............................................................................................................................................15
13.
Updates to the PNR/BF with the Issuance of the EMD for the Manual SVC ..................................................15
14.
DDL (Daily Document Log) Screen Changes for Worldspan ...........................................................................18
15.
TINS Screen Change for Galileo ......................................................................................................................21
16.
TINS Screen Changes for Apollo .....................................................................................................................22
17.
EMDL (EMD List) for the Issued EMD Numbers ..............................................................................................23
18.
EMDD Entry for the EMD Summary Display ...................................................................................................27
19.
EMD Summary Display for Galileo/Apollo ......................................................................................................29
20.
The EMD DETAIL DISPLAY ...............................................................................................................................30
21.
EMD HISTORY DISPLAY (where supported by airline) ....................................................................................33
22.
Void of the EMD Number for Worldspan/Galileo/Apollo ..............................................................................35
23.
The EMDH Display ..........................................................................................................................................37
24.
The Request Support Documents Field in the EMDH Display ........................................................................40
25.
Refund of the EMD Number for Worldspan/Galileo/Apollo ..........................................................................42
26.
Heading with numbering ................................................................................................................................44
27.
The EMD Credit Card Charge Form Support Document .................................................................................45
February 19, 2014
Page 3
Product Advisory
28.
EMD Customer Receipt Support Document ...................................................................................................46
29.
The EMD Associated (or EMD-A) ....................................................................................................................48
30.
Even Exchange for an EMD .............................................................................................................................50
31.
E-Mail for the EMD Customer Receipt Support Document ............................................................................61
32.
Display of EMD-A number in the Electronic Ticket Record (where supported by airline) .............................66
33.
EMD Standalone (EMD-S) for a group name ..................................................................................................71
34.
EMD Standalone (EMD-S) for an infant passenger .........................................................................................73
35.
New Tax Modifier (TX) for the EMDI entry EMD-S only...............................................................................75
36.
E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single Transaction (where
supported by airline) - Worldspan ...............................................................................................................................81
37.
DDL for Worldspan for E-ticket to E-ticket exchange resulting in a Refundable Balance EMD ....................102
38.
E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single transaction (where
supported by airline) for Galileo ................................................................................................................................104
39.
E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single transaction (where
supported by airline) for Apollo ................................................................................................................................119
Error Codes ................................................................................................................................................................129
February 19, 2014
Page 4
Product Advisory
Overview
What is EMD?
Electronic Miscellaneous Document or EMD is the fulfillment method for all Additional Services and fees. It
replaces miscellaneous documents (such as Miscellaneous Charges Order (MCO), Multi Purpose Document (MPD),
Excess Baggage Ticket and Tour Order), which are used in the industry today. It is an electronic document, similar
to an electronic ticket, and its adoption will remove the need for paper documents completely. IATA have set a
goal for the removal of all existing miscellaneous documents by the end of 2013, just as they did for tickets in
2009.
Associated or Standalone
Airlines have increasingly begun to charge for services and fees such as bags and seats through their direct
channels. EMD will allow these services to be sold by travel agents through the GDS, and enable interline
settlement between airlines. The EMD is an industry standard document described in IATA resolution 725. For
flight related services (such as bags, seats, meals, etc.), an associated EMD, or EMD-A will be issued. This will be
linked to the specific Electronic Ticket flight coupon in the airlines ET database. For non-flight related services such
as lounge access or a reservations change fee collected at reissuance, a standalone EMD, or EMD-S will be issued.
Customer Benefit
Subscriber
The Electronic Miscellaneous Document (EMD) will provide an automated fulfilment process for
Additional Services.
Capability to issue and track EMDs via their own systems providing increased productivity, market
intelligence, and more efficient corporate billing and control.
EMD is an electronic document which will be the same as an Electronic Ticket.
EMD will be included in all TINS and DDL reports.
New sections will be added to MIR / TAIR for integration with mid / back office systems.
All new entries for EMD issuance, void, exchange and refund will be the same across all 3 Travelport
systems.
Airline
Increased revenue by selling more services through more channels.

Electronic Miscellaneous Documents will be stored in the airlines EMD database.
Reduced risk of fraud.
Lower costs due to simplified revenue accounting and back office processing. Airlines will be able to track
and attribute revenues faster and more accurately.
February 19, 2014
Page 5
Product Advisory
Detail and Customer Examples

A new process is being implemented to be able to issue travel related services electronically using a new document
type, the Electronic Miscellaneous Document (EMD). Travel related services, also known as optional or additional
services, are filed by the carrier via ATPCO. These services are sold into the PNR/BF and display as SSRASVC
items.
Travelport will be introducing two new methods for the travel agent to sell Additional Services.
A new SSR code, ASVC (Additional Service), will be introduced to communicate flight associated Additional
Services (seats, meals, pillows, etc) that have been sold from the Industry Standard Message (ISM)
database.
Example;
SSRASVCKLNN1AMSJFK1234F30JUN-SMITH/JAMES.F/E23/VGML/VEGETARIAN MEAL
A new segment type has been designed to communicate non-flight associated services (lounge access, tshirts, etc) that have been sold from the ISM database.
Example:
SVC KL NN1 MAD 17OCT/F/E80/LOUNGE ACCESS/NM-SMITH NAMES
Format definitions of the SSR ASVC and the SVC segment will be provided in a future Product Advisory.
The Electronic Miscellaneous Document or EMD will be used to fulfill these travel related services for the
SSRASVC items from the PNR/BF.
The EMD will also be used to fulfill services for a manually entered SVC segment. The SVC segment is manually
added to the PNR by the agent to fulfill services that are not filed via ATPCO. These services may be for a group
deposit or a change fee.
Both new and existing entries and options will be used to issue the EMD. Current displays, such as the DDL and
TINS, as well as new displays will include the data for the issued EMD number.
1.
New Entries to Issue, Void and Display the EMD (Electronic Miscellaneous Document)
The new entry of EMDI will issue the EMD or multiple EMDs for the confirmed services from the SSR ASVC
items or the SVC segments in the PNR/BF.
1.1. The following is a list of the new entries for all 3 systems (Galileo, Apollo and Worldspan) that will issue
the EMD, void and refund the EMD and display specific data applicable to the EMD.
EMDI = Entry to issue the EMD
EMDV = Entry to void the EMD
EMDD = Entry to display the EMD Summary Display (from the carriers electronic database)
EMDD = Entry to refund from the EMD Summary Display by selecting the EMD REFUND tab option line.
EMDL = Entry to display the list of issued EMD numbers for the specific PNR/BF that is displayed
EMDH = Entry to display the EMD History that will include the information for the issuance of the EMD
February 19, 2014
Page 6
Product Advisory
2.
Selection Criteria Modifiers for the EMDI Entry

2.1. To issue the EMD, the input of the following selection criteria modifiers in the EMDI entry provides the
ability to be able to select the specific additional services to be issued.
Selection criteria modifiers may be used in the EMDI entry but are not required.
Multiple selection criteria modifiers may be used in the EMDI entry.
Vendor (carrier) selection = select only the SSRASVCs for a specific vendor
Segment selection = select the SSRASVCs for specific itinerary segments
Name selection = select the SSRASVCs for a specific passenger name (or names) from the PNR
Reason for Issuance Code (RFIC) selection = select the SSRASVCs for a specific RFIC
SVC Manual Select = selection of the manual SVC segment from the PNR
2.2. Additional Selection Modifiers:
SVC Automated Select = selection of the automated SVC segment from the PNR
SSRASVC Number Select = selection of one SSRASVC by SSR number
Selection Criteria
Modifier
Vendor Select
Segment Select
Code for
Worldspan
V
S
Code for
Galileo
V
S
Code for
Apollo
V
S
R
SM
S
G
R
SM
S
G
R
SM
S
G
Name Select
RFIC Select
SVC Manual Select
SVC Automated Select
SSRASVC Number
Select
3.
Example
VBA
Worldspan = S1-3/5
Galileo = S1-3
Apollo = S1*3
Worldspan = N1.1
Galileo = P1
Apollo = N1
RG
SM2
S3
G12
Issue Modifiers for the EMDI Entry

3.1. The following is the list of the issue modifiers that may be input with the EMDI entry when issuing the
EMD. These issue modifiers in the EMDI entry allow the input of data for the issuance of the EMD with
additional information, such as a commission or an endorsement.
Commission
Form of payment (Override the form of payment stored in the PNR/BF)
Endorsement
Related ticket number (or issued in connection with ticket number)
Print Support Documents
The default for the EMDI entry is to not print any support documents. The print support
documents modifier/option must be included in the EMDI entry in order for the applicable
support document(s) to print.
Print Type Support Document modifier/option:
PP- = print to plain paper
PI- = print to the itinerary/invoice printer
February 19, 2014
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Product Advisory
4.
PE- = email the EMD Customer Receipt

PEnnn- = email the EMD Customer Receipt
Print Document Code Selection:
C = to print the credit card charge form
R = to print the EMD Customer Receipt
R = to email the EMD Customer Receipt
EMD Even Exchange
Selection
Modifier / Option
Commission
Code for
Worldspan
K
K$
Code for
Galileo
Z
ZA
Code for
Apollo
Z
Z$
Form of Payment
Endorsement
Related Ticket Number
Print Type
ER
IC
PPPIPE-
ER
IC
PPPIPEnnn-
ER
IC
PPPIPEnnn-
Document Code
Selection
EMD Even Exchange
C
R
EXE
C
R
EXE
C
R
EXE
Example
Worldspan = K7 (percent)
Galileo = Z7 (percent)
Apollo = Z7 (percent)
Worldspan = $CK
Galileo = FCK
Apollo = FCK
ERNON-REFUNDABLE
IC0088615433211
PP-C
PI-R
PE-R (Worldspan)
PE4-R (Galileo and Apollo)
EXE0088131015510
The New Screen Display for the Agency Allocation of EMD Numbers
The first EMDI entry to issue an EMD will assign an allocation of EMD numbers at the agency level. Each
subsequent allocation of EMD numbers will be automatically allocated when a new range is needed at the
agency level.
The agencys allocation of EMD numbers will be in a new display and they will not be part of the current
document number display that lists the agency ranges of numbers, such as TASF numbers and electronic ticket
numbers.
There is a new entry and a new display to view the allocation of EMD numbers at the agency level for all 3
systems (Galileo/Worldspan/Apollo).
Entry:
>EDOC
February 19, 2014
Page 8
Product Advisory
Response:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
IATA 0562345
N7Z
TEST TRAVEL PLACE
KANSAS CITY
US
TYPE
ASSIGN DATE
START NUMBER
NEXT NUMBER
END NUMBER
EMD
04MAR
8131011050
8131011077
8131011099
>
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
5.
The New Screen Response for the Issued EMD(s)

The input of the entry of EMDI to issue the EMD or EMDs to fulfill the services for the SSRASVC or the SVC will
display the following new screen response for all 3 systems (Apollo/Galileo/Worldspan).
The response will show the EMD total for all the EMDs issued, plus a listing of each issued EMD number with
an amount and the passenger name.
5.1. The following example (for Worldspan) is to show the new screen response following the input of the
EMDI entry to issue 2 EMD numbers for 2 passenger names:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD GENERATED
TOTAL
12.50
0081812903521
7.50
SMITH/JAN.MS
0081813903522
5.00
SMITH/MARK
TAB AND ENTER TO REDISPLAY PNR >*3HCJJ4(
>
February 19, 2014
Page 9
Product Advisory
5.2. The following example (for Galileo/Apollo) is to show the new screen response following the input of the
EMDI entry to issue 2 EMD numbers for 2 passenger names:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
6.
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD GENERATED
TOTAL
12.50
0081812903521
7.50
SMITH/JAN MS
0081813903522
5.00
SMITH/MARK
TAB AND ENTER TO REDISPLAY PNR >*3HHJJ4
>
EMD Support Documents

The default of the EMDI entry is not to print any support documents. There is a print support document option
that must be input in the EMDI entry in order to print any of the support documents when issuing the EMD(s).
6.1. The EMD process allows for the print or display of 3 support documents.
The following 2 support documents may be printed as well as displayed to the screen:
The Credit Card Charge Form document
The EMD Customer Receipt document
The audit/agent document may only be displayed to the screen (using the Request Support Documents
option from the EMD History (see item 25. below).
6.2. The print support document option consists of the print type and the document code.
The print type is PP to print to plain paper printer or PI to print to the itinerary/invoice printer.
The document code following the print type is
C to print the credit card charge form or
R to print the EMD Customer Receipt.
6.3. All 3 of these support documents may be displayed to the screen after the EMD has been issued using
the Request Support Documents option from the EMD History (see item 25. below).
6.4. An additional delivery method for the EMD Customer Receipt will allow an e-mail version of the EMD
Customer Receipt support document to be sent to an e-mail address that is stored in the PNR.
The e-mail version of the EMD customer receipt support document will have the title of Additional
Services/Fees Receipt.
6.4.1. The modifier of PE- or PEnnn- input in the EMDI entry will email a separate Additional Services/Fees
Receipt support document for each passenger name.
The PEnnn- modifier will support the input of numeric data for Galileo and Apollo.
Example:
EMDI/PE10-R
February 19, 2014
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Product Advisory
The same document code of R that is input in the EMDI entry to print the EMD Customer Receipt
will also be used in the PE- modifier to email the Additional Services/Fees Receipt support
document.
See item 31 for more details regarding this item.
7.
Updates to the PNR with the Issuance of the EMD (for Worldspan)
The only update to the PNR with the issuance of an EMD will be to the SSRASVC item(s) and to the SVC
segment.
The SSRASVC item(s) will be updated with the applicable issued EMD number and the status code of the
SSRASVC will be changed.
The issuance of an EMD will update the SVC segment with the EMD number.
7.1. The following data is to show the SSRASVC items in the PNR prior to the issuance of the EMD.
Entry:
>*G
Response of the SSRASVC items in the PNR (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
G- 1.SSRASVCJXKD1LHRCDG0101Y15AUG-SMITH/JAN.A/0A6//WINDOW SEAT/
2.SSRASVCJXKD1CDGLHR0404Y20AUG-SMITH/JAN.A/0A6//WINDOW SEAT/
S
3.SSRASVCJXKD1CDGLHR0404Y20AUG-SMITH/MARK.A/0A6//WINDOW SEAT
/S
>
NOTE: In the above example the RFI code (A), the RFISC (0A6) and the additional service description
(WINDOW SEAT) do not reflect actual codes and service descriptions.
7.2. The following example is to show the SSRASVC items in the PNR after the issuance of the EMD. The
status code for the SSRASVC is changed and the issued EMD number is added to the SSRASVC.
Entry:
>*G
February 19, 2014
Page 11
Product Advisory
Response of the updated SSRASVC items in the PNR (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
G- 1.SSRASVCJXHI1LHRCDG0101Y15AUG-SMITH/JAN.A/0A6//WINDOW SEAT/
S/0081812903521C1
2.SSRASVCJXHI1CDGLHR0404Y20AUG-SMITH/JAN.A/0A6//WINDOW SEAT/
/0081812903521C2
3.SSRASVCJXHI1CDGLHR0404Y20AUG-SMITH/MARK.A/0A6//WINDOW SEAT
/S/0081812903522C1
>
NOTE: In the above example the RFI code (A), the RFISC (0A6) and the additional service description
(WINDOW SEAT) do not reflect actual codes and service descriptions.
8.
Updates to the PNR with the Issuance of the EMD (for Galileo)
segment.
The issuance of an EMD for the SVC segment will update the SVC segment with the EMD number.
8.1. The following data is to show the SSRASVC items in the PNR prior to the issuance of the EMD (for
Galileo).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
** SPECIAL SERVICE REQUIREMENT **
SEGMENT/PASSENGER RELATED
S 1. DL 2345 Y 15AUG DENATL
P 1. SMITH/HARRY
ASVC KD 1 C/0BT//PET IN CABIN
S 2. DL 1876 Y 22AUG ATLDEN
P 1. SMITH/HARRY
ASVC KD 1 C/0BT//PET IN CABIN
NOTE: In the above example the RFI code (A), the RFISC (PET) and the additional service description (PET
IN CABIN) do not reflect actual codes and service descriptions.
February 19, 2014
Page 12
Product Advisory
status of the SSRASVC is changed and the issued EMD number is added to the SSRASVC item.
Response of the SSRASVC items: (for Galileo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
** SPECIAL SERVICE REQUIREMENT **
SEGMENT/PASSENGER RELATED
S 1. DL 1234 Y 15AUG DENATL
P 1. SMITH/HARRY
ASVC HI 1 C/0BT//PET IN CABIN/ 0068119
970042C1
S 2. DL 1817 Y 22AUG ATLDEN
P 1. SMITH/HARRY
ASVC HI 1 C/0BT//PET IN CABIN/ 0068119
970042C2
9.
Updates to the PNR with the Issuance of the EMD (for Apollo)
segment.
The issuance of an EMD for the SVC segment will update the SVC segment with the EMD number.
9.1. The following data is to show the SSRASVC items in the PNR prior to the issuance of the EMD.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
GFAX-SSRASVCDLKD01 DENATL 2634Y 15AUG-1SMITH/HARRY.C/0BT//PET IN
CABIN
2 SSRASVCDLKD01 ATLDEN 1817Y 22AUG-1SMITH/HARRY.C/0BT//PET IN
CABIN
February 19, 2014
Page 13
Product Advisory
segment status code of the SSRASVC is changed and the issued EMD number is added to the SSRASVC
item.
Response of the SSRASVC items: (for Galileo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
GFAX-SSRASVCDLHI01 DENATL 2634Y 15AUG-1SMITH/HARRY.C/0BT//PET IN
CABIN/ 0068119970042C1
2 SSRASVCDLHI01 ATLDEN 1817Y 22AUG-1SMITH/HARRY.C/0BT//PET IN
CABIN/ 0068119970042C2
10. PNR History Updates after the Issuance of the EMD (for Worldspan)
10.1. The following example is to show the SSRASVC items in the PNR history after the issuance of the EMD.
The history code of XG will be shown for the cancelled/changed SSRASVC items and the history code of AG will
be shown for the added SSRASVC items.
Entry:
>*H
Response of the PNR history (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
R-Worldspan P/
PRG DTE-09JUN11
A9B GS JM 2153Z/15MAR10
XG SSRASVCJXHD1LHRCDG0101Y15AUG-1SMITH/JAN.A/0A6//WINDOW SEAT/S
XG SSRASVCJXHD1CDGLHR0404Y20AUG-1SMITH/JAN.A/0A6//WINDOW SEAT
XG SSRASVCJXHD1CDGLHR0404Y20AUG-1SMITH/MARK.A/0A6//WINDOW SEAT/S
AG SSRASVCJXHI1LHRCDG0101Y15AUG-1SMITH/JAN.A/0A6//WINDOW SEAT/S/
0081812903521C1
AG SSRASVCJXHI1CDGLHR0404Y20AUG-1SMITH/JAN.A/0A6//WINDOW SEAT/00
81812093521C2
AG SSRASVCJXHI1CDGLHR0404Y20AUG-1SMITH/MARK.A/0A6//WINDOW SEAT/S
/0081812903522C1
R-P/ -CR- A9B/Worldspan GS JM 16MAR10 1912Z 023C11 ***
)>
February 19, 2014
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Product Advisory
11. Heading with numbering

11.1. The following example is to show the SSRASVC items in the PNR history after the issuance of the EMD.
The history code of XG will be shown for the cancelled/changed SSRASVC items and the history code of AG will
be shown for the added SSRASVC items.
Response of the PNR history (for Galileo/Apollo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
*****
SERVICE INFORMATION HISTORY RMD4SE
*****
** SEGMENT/PASSENGER RELATED **
HSI BA 0101 Y 15 MAY LHRCDG
AG
1.SMITH/JAN
KD/HI001 ASVC A/0A6//WINDOW SEAT/S/125
1812093500C1
XG
1.SMITH/JAN
PN/KD001 ASVC A/0A6//WINDOW SEAT/S
HSI BA 0404 Y 20 MAY CDGLHR
AG
1.SMITH/JAN
1812093500C2
AG
1.SMITH/MARK
1812093501C1
XG
1.SMITH/JAN
XG
1.SMITH/MARK
RCVD-P/C065431
)>
12. Section Number 12 had been accidently omitted from the numbering in this Advisory, when it was originally
written and distributed. This comment / Section 12 heading has now been added in order to provide
clarification of this fact.
13. Updates to the PNR/BF with the Issuance of the EMD for the Manual SVC
The manual SVC is the process that allows the agent to input manual services that are not filed via ATPCO and
cannot be booked using the automated booking process. These manual services can be for items such as
group deposits and change fees.
These manual SVC segments can be fulfilled with the issuance of the EMD.
February 19, 2014
Page 15
Product Advisory
13.1. The following is an example of a PNR (for Worldspan) with a manual SVC segment shown in segment 2:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
Worldspan- 4VARZY
5 NAMES REMAIN AVAILABLE
1.C/8CITYTOUR*ADT 2.1REYNOLDS/KATHLEEN.MISS*ADT
3.1HARRINGTON/DIANE.MISS*ADT 4.1CITYTOUR/GRP.MR*ADT
1 JX 432Y 20AUG SA LHRMAD HK5
815A 1145A/O $ E
2 JX SVC 21AUG EK1 MAD-D/997/DEPO GRP 8 PAX LHRMAD/NM-CITYTOU
R/GRP.MR//450.00/EUR
P- 1.T7N 555-1212-TEST
T- 1.T/
TKG FAX-NOT PRICED FARE TYPE EX
>
NOTE: In the above example the RFI code (D), the RFISC (997) and the SVC service description (DEPO) do
not reflect actual codes and service descriptions.
13.2. The input of the EMDI entry with the manual SVC selection option of SMn will issue the EMD for the
selected service.
13.3. The following PNR example (for Worldspan) is to show that the issued EMD number is updated to the
SVC segment in the PNR and the SVC segment status code is updated to HI.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
Worldspan- 4VARZY
1.C/8CITYTOUR*ADT 2.1REYNOLDS/KATHLEEN.MISS*ADT
3.1HARRINGTON/DIANE.MISS*ADT 4.1CITYTOUR/GRP.MR*ADT
1 JX 432Y 20AUG SA LHRMAD HK5
815A 1145A/O $ E
2 JX SVC 21AUG HI1 MAD-D/997/DEPO GRP 8 PAX LHRMAD/NM-CITYTOU
R/GRP.MR/0081812903612C1/450.00/EUR
P- 1.T7N 555-1212-TEST
T- 1.T/
** ELECTRONIC MISC DOCUMENT LIST ** >EMDL(
**** ITEMS SUPPRESSED ****/DR
>
NOTE: In the above example the RFI code (D), the RFISC (997) and the SVC service description (DEPO) do
not reflect actual codes and service descriptions.
February 19, 2014
Page 16
Product Advisory
13.4. The following PNR example (for Galileo) is to show that the issued EMD number is updated to the SVC
segment in the PNR and the SVC segment status code is updated to HI.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
QZZ9BE/55 XYZKR C098754 AG 99999992 30JAN
1.1SMITH/HARRY
1.
BA 456 Y 16JUL LHRMAD HK1 0815
1135 O*
E SA
2. SVC BA HI1 MAD 17JUL-D/993/CHANGE FEE/NM-1SMITH/HARRY/12581
13002506C1/75.00/GBP
3. BA 457 Y 22JUL MADLHR HK1 1240
1400 O*
E FR
** VENDOR LOCATOR DATA EXISTS **
>*VL
** ELECTRONIC MISC DOCUMENT LIST **
>EMDL
FONE-DENB/
FOP -S
TKTGT*
NOTE: In the above example the RFI code (D), the RFISC (993) and the SVC service description (CHANGE
FEE) do not reflect actual codes and service descriptions.
February 19, 2014
Page 17
Product Advisory
13.5. The following PNR example (for Apollo) is to show that the issued EMD number for the SVC service is
updated to the SVC segment and the SVC segment status code is updated to HI.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TAB4R2/55 XYZKR C098712 AG 99999992 28JAN
1.1JOHNSON/BOB
1 SVC BA HI1 LHR 17OCT-D/993/CHANGE FEE/NM-1JOHNSON/BOB/125812
1004308C1/100.00/USD
*** ELECTRONIC MISC DOCUMENT LIST *** >EMDL
FONE-DENB/
TKTG-T/
NOTE: In the above example the RFI code (D), the RFISC (993) and the SVC service description (CHANGE
FEE) do not reflect actual codes and service descriptions.
14. DDL (Daily Document Log) Screen Changes for Worldspan

The issued EMD numbers will display on the DDL screens with the identifier of D preceding the EMD number.
The D identifier preceding the EMD number will display on the primary and secondary DDL screen
response for all Worldspan locations. This includes both U.S. locations and BSP locations.
14.1. The following is an example of the primary DDL screen for a U.S. location to show the D identifier prior
to the EMD number:
The D identifier preceding the EMD number will display on the other DDL screen responses
including the DDP (for the Daily Activity Report) and the DDN (for the Daily Void Report).
Entry:
>DD
February 19, 2014
Page 18
Product Advisory
Response:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
DAILY DOCUMENTATION LOG
TEST TRAVEL PLACE
0562345
31 DEC 10
ITEM
GROSS P S A/L TKT NBR
COMM
PSGR NAME INVOICE
000001
20.00A
M8900533958016
19.30 BARR/MAR
000002
7.50A
D0088121903521
0.00 SMITH/JA
000003
5.00A
D0088121903522
0.00 SMITH/MA
000002
212.00C
M5218156260925
0.00 JENNINGS
000003
574.10A
E5218615862208
0.00 BARR/MAR
000004
574.10A
E5218615862209
0.00 JENNINGS
***** END OF REPORT *****
>
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
NOTE: In the above example the RFI code (F), the RFISC (E23) and the SVC service description (TOUR DEPOSIT)
do not reflect actual codes and service descriptions.
14.2. The related ticket number will display on the secondary DDL response if it is included in the EMDI entry
using the IC option.
Entry:
>DD*3
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TEST TRAVEL PLACE
0562345
31 DEC 10
ITEM
COMM
PSGR NAME INVOICE
000003
5.00A
D0088121903522
0.00 SMITH/MA
FA LBSQ46
TLI - NNN
AGT-JM
NAME - SMITH/MARK
FOP- CHECK
RELATED TICKET - 5218615862141
SID-N7Z
>
14.3. There is a new screen for the DDT (Daily Documentation Log Totals) response for Worldspan for U.S.
locations to include a new column for the issued EMD data.
Entry:
>DDT
February 19, 2014
Page 19
Product Advisory
Current Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TEST TRAVEL PLACE
CASH
CREDIT
1180.00
212.00
>
0562345
01 DEC 10
COMMISSION TICKET MCO LLI TAIR
19.30 0002 0002 0000 0001
New Screen Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TEST TRAVEL PLACE
CASH
1180.70
0562345
CREDIT
212.00
TICKET
MCO
EMD
LLI
0002
0002
0002
0000
>
31 DEC 10
COMMISSION
19.30
TAIR
0001
14.4. A new heading for the issued EMDs is being added to the DDT (Daily Documentation Log Totals) response
for BSP (non-U.S.) locations to include the issued EMD data.
Entry:
>DDT
February 19, 2014
Page 20
Product Advisory
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
DAILY DOCUMENTATION LOG TOTALS
TEST TRAVEL BSP
9122456
TKT 00000
LLI 00000
TAIR 00000
SF 00001
MCO 00001
FEE 00000
EMD 00002
>
CASH
CREDIT
TAX
COMM
NET AMT
31 DEC 10
12.50
44.00
0.00
0.00
56.50
15. TINS Screen Change for Galileo

The issued EMD numbers will display on the TINS screen with the identifier of D after the 3 character airline
code.
15.1. The following is an example of the Galileo HMPR Short TINS to show the D identifier for the EMD
number:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ONE TRAVEL PLACE
TINS REPORT
15 JAN 11
CURRENCY CODE GBP
IATA NUMBER 91282340
A/L TKT/STOCK NBR
PASSENGER NAME
156D1812352678
156D1812352679
156M1913678322
156M1913678323
156M1913678324
156M1913678325
JOHNSTON/MARY
HOBBS/KATHY
THOMAS/BILL
PORTER/BOB
BROTHERS/SHARON
AUSTIN/MICHELLE
February 19, 2014
FARE
8.50
12.00
90.00
60.00
60.00
90.00
TAX
COMM
*FEES
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
FOP
NO
NO
NO
NO
NO
CR
Page 21
Product Advisory
15.2. The following is an example of the Galileo HMPR Long TINS to show the EMD identifier of ED in the DT
column.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ONE TRAVEL PLACE
DAILY ACTIVITY REPORT
FIRST AVENUE
15 JAN 10
HAMPTON
UNITED KINGDOM
CURRENCY CODE GBP
IATA-91282340
TOTAL 00010
--------------------------------------------------------------TICKET NBR----CONJ
AGENT
STOCK NBR
STP/CBSTP
HOST SCN
AL M DT FP TT MR
PASSENGER
BFRLOC
INVNBR
BASE/EQV
TOTAL
TAX
COM AMT
TAX 1
TAX 2
TAX 3
*FEES
FOP DETAIL
NFR
BOOKAGT BPCC CC AUTH
FB/TD
FCI TC
NF
AI
ASF
IF
NR VC
)>
The input of MD (for move down) on the above screen will display the next screen of data as shown in the
following example:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
--------------------------------------------------------------156 1812352678
P42178
YY E ED NO
JOHNSTON/MARY
M19ML6
8.50
8.50
0.00
0.00
0.00
0.00
0.00
ED2BB
0XYZ
156 1812352679
P42178
YY E ED NO
HOBBS/KATHY
M19ML6
12.00
12.00
0.00
0.00
0.00
0.00
0.00
ED2BB
0XYZ
156 1913678322
P42178
P MC NO
THOMAS/BILL
PQ9LR6
)>
16. TINS Screen Changes for Apollo

The issued EMD numbers will display on the TINS screens with a specific identifier for the EMD number.
16.1. The following is an example of the Apollo HMPR Long TINS to show the data of ED in the TT column to
identify the issued number as an EMD transaction.
February 19, 2014
Page 22
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL TEST
PAGE 001
4321 PARK ROAD
28 JAN 11
RIVERDALE
CA 90010
US
IATA-05623451
1V/5678
--------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------1561812352783
YY ED DS
0161812352784
YY ED DS
1561812352785
JOHNSON/ELLEN*K3B4RO/1213P/BBMNOP
USD
5.75
0.00
WELKER/EDWARD*K3D4ZB/ 122P/BBMNOP
USD
12.00
0.00
THOMAS/MIKE *K3D4ZB/ 125P/BBMNOP
M028165
M028165
>
16.2. The following is an example (partial display) of the Apollo HMPR Wide TINS to show the data of ED in the
TT column to identify the issued number as an EMD transaction.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL ONE TOURS
PAGE 001
123 PLACE ST
28 JAN 10
PARKDALE
GA 30025
US
05623451
1V/5678
-------------------------------------------------------------------------------------------------------------------------A/L TKT NBR------ PASSENGER----*PNR
FP AGENT- STOCK CONTROL
TT INVOICE
TOTAL---- COMM AMT AGY AGY
-------------------------------------------------------------------------------------------------------------------------1561812353941
YY ED
1561812353942
)>
SMITH/WILLIAM*Z4B9RY VI JMKCMO
15.00
0.00
BENSON/JOHN *S4L3JR VI JMKCMO
17. EMDL (EMD List) for the Issued EMD Numbers

An EMDL display will be available for each PNR to provide a list of the issued EMD numbers and the latest
change for each EMD number.
A new tab option line (as shown in the example for item 17.1 below) for the EMD List (EMDL) will be added to
the PNR when an EMD is issued.
As each EMD number is issued for a PNR, the EMD number will be added to the EMD list.
As a change/update is made to each EMD number, such as a void or a refund, the update of the EMD number
to reflect the change will be made in the EMD List.
17.1. The entry to display the EMD List for a displayed PNR is either the input of EMDL and enter or to tab to
the new EMDL tab option line in the PNR and enter.
February 19, 2014
Page 23
Product Advisory
Example of the EMDL tab option line in the PNR (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 29QEOX
1.2SMITH/MARK/JAN
1 JX 0101Y 14MAY MO LHRCDG HK2 0725 0940
2 YY 0202Y 15MAY TU CDGNCE HK2 1250 1420
3 YY 0303Y 20MAY SU NCECDG HK2 0625 0800
4 JX 0404Y 20MAY SU CDGLHR HK2 1350 1410
P- 1.N7Z 770-555-1212
T- 1.T/15MAR0956 Worldspan/N7Z/JM*E0082033433566-567 S1/4
A-ERNON-REFUNDABLE
** ADDITIONAL SERVICE DATA EXISTS ** >*DAS(
*** ELECTRONIC MISC DOCUMENT LIST ***
>EMDL(
*** DI ITEMS EXIST ***
>
17.2. Example to show the placement of EMDL banner on the PNR (for Galileo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
WHQ5JY/55 XYZKR C067996 AG 99999992 21SEP
1.1SMITH/HARRY
1. YY 1414 Y 15OCT DENATL HK1 0110
0553 O*
E FR
2. YY 1515 Y 16OCT ATLDEN HK1 0825
0950 O*
E SA
** CLIENT FILE REFERENCES EXIST **
>*CF
** FILED FARE DATA EXISTS **
>*FF
** SEAT DATA EXISTS **
>*SD
** MEMBERSHIP DATA EXISTS **
>*MM
>*VL
** VENDOR REMARKS DATA EXISTS **
>*VR
** ADDITIONAL SERVICES EXIST **
>*DAS
** SERVICE INFORMATION EXISTS **
>*SI
FONE-DENB/
FOP -S
TKTG-T*XYZ 21SEP2208Z 55 AG
February 19, 2014
Page 24
Product Advisory
17.3. Example to show the placement of EMDL banner on the PNR (for Apollo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
N3SGH9/55 XYZKR C106799 AG 14123452 21SEP
1.1SMITH/HARRY
1 JX7573Y 15OCT DENATL HK1 1010A 304P *
FR
E
2 JX7676Y 16OCT ATLDEN HK1
900A 1025A *
SA
E
*** ADDITIONAL SERVICES EXIST *** >*DAS
*** PROFILE ASSOCIATIONS EXIST *** >*PA
*** SEAT DATA EXISTS *** >9D
*** FREQUENT FLYER DATA EXISTS *** >*MP
*** ITINERARY REMARKS EXIST *** >RM*
*** ADDITIONAL ITINERARY DATA EXISTS ***>*I
17.4. The following is an example of the EMD List (EMDL) display.

Entry:
>EMDL
Response (same for all systems (Galileo/Apollo/Worldspan)):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMDL - ELECTRONIC MISCELLANEOUS DOCUMENT LIST
1. JX 0081812093501 TEST/KATHLEEN
I 09APR10 122808 Z
2. JX 0081812093502 JOHNSON/SUSAN
I 09APR10 122808 Z
3. JX 0081812093503 MITCHELLE/JENNIFER
I 09APR10 122808 Z
***** END OF LIST *****
>
17.5. The void of an EMD number will reflect the change to Void on the EMD List display and the refund of an
EMD number will reflect the change to RF on the EMD List display:
February 19, 2014
Page 25
Product Advisory
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
I 09APR10 122808 Z
V 09APR10 194810 Z SAC 008412BK68349
I 09APR10 122808 Z
RF 11APR10 130337 Z SAC 008104HR64987
I 09APR10 122808 Z
***** END OF LIST *****
>
17.6. The following chart is an explanation of the data for the EMD List display:
EMDL Item
EMDL ELECTRONIC
MISCELLANEOUS
DOCUMENT LIST
First Line
1.
JX
0081812093501
Dash ( - )
TEST/KATHLEEN
Second Line
I
09APR10
122808 Z
Third Line
V
09APR10
194810 Z
SAC 008412BK68349
Explanation
Heading
Line number
Validating carrier
EMD 13 numeric document number (or 17 characters for a
conjunctive EMD number)
Separator
Passengers name
EMD update
I = Original Issue
V = Void
RF = Refund
Date of EMD transaction
The GMT time for the EMD transaction
EMD update
I = Original Issue
V = Void
RF = Refund
Date EMD was Voided
The GMT time of the Void
SAC (Settlement Authorization Code) identifier, dash and the
authorization code (alpha/numeric) returned from the airline for the
void authorization.
17.7. The EMDL response can have a maximum of 999 numbered line items. A maximum of 100 numbered line
items can be displayed. If there are more than 100 numbered line items, then a tab option line will
February 19, 2014
Page 26
Product Advisory
display following the last item. The tab and entering will display the next group of numbered line items to
display.
The following display of the EMD List is to show the tab option line that will display to request the next
grouping of data.
Response (for the Worldspan tab stop):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
I 25APR10 154651 Z
98. BQ 0081812093666 GIBSON/CHARLENE
I 29APR10 074115 Z
99. BQ 0081812093667 GIBSON/JAMES
I 29APR10 074258 Z
100. JX 2211812093561 GIBSON/DOROTHY
I 29APR10 074258 Z
MORE DATA EXISTS TAB AND ENTER TO DISPLAY >EMDL/F(
>
17.8. The following display of the EMD List is to show the tab option line to display the next grouping of data.
Response (for the Galileo/Apollo tab stop):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
I 25APR10 154651 Z
98. BQ 0081812093666 GIBSON/CHARLENE
I 29APR10 074115 Z
99. BQ 0081812093667 GIBSON/JAMES
I 29APR10 074258 Z
100. JX 2211812093561
GIBSON/DOROTHY
I 29APR10 074258 Z
MORE DATA EXISTS TAB AND ENTER TO DISPLAY >EMDL/F
>
18. EMDD Entry for the EMD Summary Display

The EMD Summary Display may be displayed from the carriers database in the same way that the ETR
(Electronic Ticket Record) is displayed from the carriers database for electronic tickets.
The EMD summary is a display of the issued EMD document including the EMD number, passengers name,
services purchased and the status of each coupon. This display will provide tab option lines to be able to select
February 19, 2014
Page 27
Product Advisory
other processes such as to view an EMD Details display, an EMD history display, process an EMD void and an
EMD refund.
The response of the EMD summary display is the same for all 3 systems (Apollo/Galileo/Worldspan) except for
the tab option selection.
18.1. The entry to display the EMD Summary Display is EMDD followed by the 13 numeric EMD number.
Entry:
>EMDD0088121903521
Response (for Worldspan because of the tab option selection):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903511
ADAMS/JACK
LKRB46/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 C-0BT PET IN CABIN
USD
55.00 25AUG11 OPEN
2 C-0CC FIRST CHECKED BAG
USD
20.00 25AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
75.00
>EMD DETAIL DISPLAY
( )
>EMD HISTORY DISPLAY
( )
>EMD VOID
( )
>EMD REFUND
( )
>
NOTE: In the above example the RFI code (C), the RFISC (0BT, 0CC) and the additional service description
(PET IN CABIN, FIRST CHECKED BAG) do not reflect actual codes and service descriptions.
18.2. The following is an example of the EMD Summary Display for a conjunctive EMD number set (2 EMD
numbers).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903521-522 SMITH/JAN
LYSQB6/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
3 G-0AD BLANKET PACKAGE
USD
4.00 20AUG11 OPEN
4 G-0AM MOVIE
USD
7.00 23AUG11 OPEN
0088121903522
SMITH/JAN
CPN RFISC
DESCRIPTION
1 G-0AE HEADSET
2 G-0B1 MEAL
EMD DOCUMENT TOTAL:
>EMD DETAIL DISPLAY
( )
)>
February 19, 2014
LYSQB6/1P/N7Z 0562345
VALUE
DATE
STATUS
USD
2.00 23AUG11 OPEN
USD
8.00 23AUG11 OPEN
USD
28.50
Page 28
Product Advisory
NOTE: In the above example the RFI code (G), the RFISC codes (0AE, 0AT, 0AD, 0AM) and the additional
service description (HEADSET, SNACK, BLANKET PACKAGE, MOVIE, etc.) do not reflect actual codes and
service descriptions.
The input of MD (for move down) on the above screen will display the remaining data of the EMD Summary
Display as shown in the following example:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
3 G-0AD BLANKET PACKAGE
USD
4.00 20AUG11 OPEN
4 G-0AM MOVIE
USD
7.00 23AUG11 OPEN
0088121903522
SMITH/JAN
CPN RFISC
DESCRIPTION
1 G-0AE HEADSET
2 G-0B1 MEAL
EMD DOCUMENT TOTAL:
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
LYSQB6/1P/N7Z 0562345
VALUE
DATE
STATUS
USD
2.00 23AUG11 OPEN
USD
8.00 23AUG11 OPEN
USD
28.50
19. EMD Summary Display for Galileo/Apollo

The EMD summary is a display of the issued EMD document including the EMD number, passengers name,
services purchased and the status of each coupon. This display will provide tab options lines to be able to
select other processes such as view an EMD Details display, an EMD history display, process an EMD void and
an EMD refund.
19.1. The entry to display the EMD Summary Display is EMDD followed by the 13 numeric EMD number.
Entry:
>EMDD0088131654456
February 19, 2014
Page 29
Product Advisory
Response (for Galileo and Apollo):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131654456
CITYTOUR/GRP
KVSQB6/1V/0GZ7 05657892
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 D-997 DEPOSIT
USD
425.00 30AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
425.00
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
NOTE: In the above example the RFI code (D), the RFISC (997) and the additional service description
(DEPOSIT) do not reflect actual codes and service descriptions.
20. The EMD DETAIL DISPLAY

From the EMD Summary Display there are options listed at the bottom of the display that allows the selection
to view the EMD DETAIL DISPLAY.
The response of the EMD Detail Display is the same for all 3 systems (Apollo/Galileo/Worldspan) except for
the tab option selection.
The selection of the EMD DETAIL DISPLAY by tabbing and entering between the brackets (for Worldspan) will
display the details of the EMD number.
20.1. The selection of the EMD DETAIL DISPLAY from the following EMD Summary Display will display the
details for the EMD transaction.
Entry for Worldspan:
Tabbing to the brackets for the EMD DETAIL DISPLAY on the following EMD Summary Display and
entering will display the data for the EMD DETAIL DISPLAY.
February 19, 2014
Page 30
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
Response (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 0562345
************** EMD 0088121903519 COUPON 1 DETAILS **************
RFI: G-0AE HEADSET
DATE OF SERVICE: 15AUG11 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
USD 2.00
OPEN FOR USE
PRESENT TO: AIRLINE NAME
PRESENT AT: LONDON/LHR
DEPART:
LHR FLT: 0101
ARRIVE:
CDG
)>
February 19, 2014
Page 31
Product Advisory
The input of MD (for move down) on the above screen will display the next screen of data for the EMD Detail
Display:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
FARE BASIS: ABC123CD

TKT DESG: XYZ342
TOUR CODE: IT11MNO7321CH45
RFI: G-0AT SNACK
DATE OF SERVICE: 20AUG11 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
USD 5.50
OPEN FOR USE
PRESENT AT: PARIS/CDG
)>
Display:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
DEPART:
CDG FLT: 0404
ARRIVE:
LHR
FARE BASIS: ABC123CD
TKT DESG: XYZ342
TOUR CODE: IT11MNO7321CH45
********************* EMD DOCUMENT DETAILS *********************
ENDORSEMENT RESTRICTIONS:
NON REFUNDABLE CHANGES ALLOWED FOR THE SAME DAY WITH PRIOR AUT
HORIZATION
EMD FARE DATA
)>
February 19, 2014
Page 32
Product Advisory
Display:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
BASE: USD
7.50
EQUIV:
TOTAL TAX:
0
TOTAL: USD
7.50
FOP: CCVIXXXXXXXXXXXX4927 EXPXXXX M43255
AMT:7.50
NAME: SMITH/JAN.MISS
GDS PNR: 1P/LYSQB6
AGENCY: N7Z
TICKETING AGT ID:JM
NAME/PLACE OF ISSUE: TRAVEL PLACE
DATE OF ISSUE:31DEC10
)>
IATA NBR:0562345
Display:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
NAME: SMITH/JAN.MISS
GDS PNR: 1P/LBGZA6
AGENCY: N7Z
TICKETING AGT ID:JM
NAME/PLACE OF ISSUE: TRAVEL PLACE
DATE OF ISSUE:31DEC10
RELATED TO TICKET: 0088615442871
>EMD
>EMD
>EMD
>EMD
>
REDISPLAY SUMMARY
HISTORY DISPLAY
VOID
REFUND
(
(
(
(
IATA NBR:0562345
)
)
)
)
21. EMD HISTORY DISPLAY (where supported by airline)

The EMD HISTORY DISPLAY that is sent via EDIFACT from the airlines database will provide a chronological
view of the actions taken on an EMD number. Such actions may include (but are not limited to) the EMD
issuance, void, exchange, refund.
The response of the EMD History is the same for all 3 systems (Apollo/Galileo/Worldspan) except for the tab
option selection.
The EMD History display may be displayed using the EMD HISTORY DISPLAY tab option line from the EMD
Summary Display and/or from the EMD Detailed Display.
21.1. The following is an example of the EMD Summary Display to show the selection of the EMD HISTORY
DISPLAY tab option line.
February 19, 2014
Page 33
Product Advisory
Entry:
>EMDD0088121903521
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
NOTE: In the above example the RFI code (G), the RFISC (0AE, 0AT) and the additional service description
(HEADSET, SNACK) do not reflect actual codes and service descriptions.
21.2. Response (for Galileo/Apollo because of the tab option selection):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131654321
SMITH/JOE
KVSQB6/1V/0GZ7 05657892
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
21.3. From the above EMD Summary Displays, tabbing to the EMD HISTORY DISPLAY option line and entering
will display the following EMD history response:
February 19, 2014
Page 34
Product Advisory
Response (for all 3 systems):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 05623452
CPN RFISC
DESCRIPTION
DATE STATUS
SAC
1 G-0AE HEADSET
15AUG11 VOID
0084456766JM87
15AUG11 2156Z 1P/N7Z/KS
VOID
15AUG11 1321Z 1P/N7Z/KS
OPEN
2 G-0AT SNACK
20AUG11 VOID
0084456766JM87
15AUG11 2156Z 1P/N7Z/KS
VOID
15AUG11 1321Z 1P/N7Z/KS
OPEN
>
22. Void of the EMD Number for Worldspan/Galileo/Apollo

The EMD number can be voided using the new EMDV entry or can also be voided from the EMD Summary
Display and EMD Detail Display.
22.1. Using the EMDV entry to void the EMD number requires the input of the 13 digit EMD number.
Example of EMDV entry to void the EMD number:
Entry:
>EMDV0081812352679
Response:
EMD 0081812352679 VOIDED - SAC 008100RB41006
>
Response for a conjunctive set of EMD numbers:
EMD 0081812352690-691 VOIDED - SAC 008100RB41006
>
Response if no SAC is returned in the void response from the vendor:
EMD 0081812352690 VOIDED
>
22.2. The EMD can also be voided from the EMD Summary Display by selecting the EMD VOID tab option line.
Entry to display the EMD Summary Display:
>EMDD0088121903521
February 19, 2014
Page 35
Product Advisory

1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
22.3. From the above screen (for Worldspan) you will tab to the EMD VOID line and input a V between the
brackets and enter.
If the void is processed, you will get one of the following responses as shown in item 22.1 above.
Response:
EMD 0088121903521 VOIDED - SAC 008100RB41006
>
22.4. Response of the EMD Summary Display for Galileo/Apollo:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131654456
SMITH/JAN
LVQSB6/1G/0GZ7 05657892
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
22.5. From the above screen (for Galileo/Apollo) you will tab to the end of the EMD VOID line and input a V
over the dot following the tab option indicator.
If the void is processed, you will get one of the following responses as shown in item 22.1 above.
Example Response:
EMD 0088131654456 VOIDED - SAC 008339SC673314
>
February 19, 2014
Page 36
Product Advisory
22.6. The void of an EMD number will update the following processes:
For Worldspan:
Update the status column to V on the DDL and the DDP
Update the SAC number to the secondary DDL
Include the voided EMD number on the DDN (Daily Void Report) display
For Galileo/Apollo
Update the EMD number as void on the TINS
For all 3 systems:
Update the status of the coupons to show void on the EMDD Summary Display and on the EMD
DETAIL DISPLAY and on the EMD HISTORY DISPLAY (see item 21.3)
Update the SAC to the EMD DETAIL DISPLAY
Update the EMD List (EMDL) to show the EMD number as void and include the SAC number (see
item 17.5 above)
Update the EMDH with the void data and SAC number (see item 23.1)
22.7. Updates to the EMD DETAIL DISPLAY for an EMD Void
The void of an EMD number will update the following fields on the EMD DETAIL DISPLAY:
The CPN STATUS field will show the status of VOID and
The ESAC field will be updated with the Settlement Authorization Code (SAC) that is sent in the
Edifact message from the carrier.
The following EMD DETAIL DISPLAY (partial) response (for all 3 systems) is to show the updates to the CPN
STATUS field and to the ESAC field for the void of an EMD number.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131010161
BARR/MARILYN
N49JBH/1P/N7Z 0562345
RFI: G-0AE HEADSET
DATE OF SERVICE: 12APR11 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
USD 2.00
VOID
0081JM8494258
DEPART:
LHR FLT: 0101
ARRIVE:
CDG
)>
23. The EMDH Display

The EMDH or EMD History is similar to the current Worldspan Document History. The EMDH display is an
internal record of the data for the issuance of the EMD, such as the date of issue, the form of payment, the
total amount, printed support documents, etc. The EMDH display also records changes to the EMD number,
such as void or refund.
The response of the EMDH is the same for all 3 systems (Apollo/Galileo/Worldspan) except for the AGENT line
that has the input data for the EMDI entry.
February 19, 2014
Page 37
Product Advisory
The EMDH information is stored in an internal database and the display of this data will come from the
internal EMD database.
23.1. The EMDH display can be requested from the EMDL display (input of EMDL) or you can input EMDH and
the response will be a display of the EMDL.
Then from the EMDL display you will then input EMDHn with the line number of the item from the EMDL
to be displayed.
Entry:
>EMDH
Response will display the EMDL (same for all systems (Galileo/Apollo/Worldspan)):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
I 09APR10 122808 Z
I 09APR10 122808 Z
V 09APR10 194810 Z SAC 008412BK68349
I 09APR10 122808 Z
***** END OF LIST *****
>
Entry from the above EMDL:

>EMDH2
Response (for Worldspan because of the end item used as the separator between the options in the EMDI
entry shown on the AGENT line):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH2
EMD HISTORY
2 0081812093502 - JOHNSON/SUSAN
PTC/ADT
**ISSUE ENTRY**
AGENT EMDI#$CCVIXXXXXXXXXXXX4927NXXXX*Z43221#IC0084321555666
#ERNON REFUNDABLE#PP-C#PI-R
**ISSUE DATA**
VOIDED 28JAN11 194810 Z 1P/N7Z /KS SAC 008412BK683497
ISSUED 28JAN11 122808 Z 1P/N7Z /KS
ISSUING RECORD LOCATOR 1P-N44CRH
RFIC AIR TRANSPORTATION
FOP
CCVIXXXXXXXXXXXX4927 EXPXXXX M43221-USD15.00
)>
February 19, 2014
Page 38
Product Advisory
The input of MD (for move down) on the above screen will display the remaining data of the EMD History
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
AMT
USD7.50
COMMISSION AMT
FCMI 0 ASVC AUTOMATED
ENDORSEMENT NON REFUNDABLE
RELATED TKT 0084321555666
**SUPPORT DOCUMENTS**
CHARGE FORM
SENT TO PRINTER
EMD CUSTOMER RECEIPT
SENT TO PRINTER
**REQUEST SUPPORT DOCUMENTS**
>EMDH0081812093502#RD* ( )
>
23.2. Entry from the above EMDL display:

>EMDH2
Response (for Apollo/Galileo because of the slash used as the separator between the options in the EMDI
entry shown on the AGENT line):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH2
EMD HISTORY
2 0081812093502 - JOHNSON/SUSAN
PTC/ADT
**ISSUE ENTRY**
AGENT EMDI/IC0084321555666/ERNON REFUNDABLE/PI-R
**ISSUE DATA**
VOIDED 28JAN11 194810 Z 1G/0BK5/C103693 SAC 008412BK68349
ISSUED 28JAN11 124326 Z 1G/0BK5/C103693
ISSUING RECORD LOCATOR 1G-N44CRH
FOP
CK
AMT
USD7.50
)>
February 19, 2014
Page 39
Product Advisory
The input of MD (for move down) on the above screen will display the remaining data of the EMD History
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
AMT
USD7.50
COMMISSION AMOUNT
SENT TO PRINTER
>EMDH0081812093502/RD*
>
24. The Request Support Documents Field in the EMDH Display

This field of Request Support Documents in the EMD History response provides the ability to print or display
the EMD support documents after the EMD has been issued.
24.1. The following is an example of the REQUEST SUPPORT DOCUMENTS field in the EMD History (partial
display of the EMDH display) for Worldspan.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FOP
CCVIXXXXXXXXXXXX4927 EXPXXXX M43221-USD15.00
AMT
USD7.50
COMMISSION AMOUNT
FCMI 0 ASVC AUTOMTED
>EMDH0081812093502#RD* ( )
>
February 19, 2014
Page 40
Product Advisory
24.2. The tabbing to the entry of >EMDH0081812093502#RD* from the EMDH response and entering will
display the following new screen for the Request Support Documents process (for Worldspan because of
the tab option selection):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
*REQUEST SUPPORT DOCUMENTS**
0081812093502
DELIVERY METHOD
>EMD CHARGE FORM
>EMD AUDIT/AGENT
>EMD CUSTOMER RECEIPT
>
(
(
(
)
)
)
24.3. The valid data to be input in the DELIVERY METHOD column is:
PP = to print the EMD support document to the plain paper credit card charge form printer.
PI = to print the EMD support document to the itinerary/invoice printer.
DI = to display the plain paper document to the screen.
PE = only for the EMD CUSTOMER RECEIPT to email the Additional Services/Fees. Receipt
support document to the same email address that the original support document was sent to.
24.4. The input of PP or PI in the DELIVERY METHOD to print the support document will display the following
message to the screen including the name of the support document that was printed:
PRINT REQUEST PROCESSED FOR CHARGE FORM
>
24.5. The following is an example of the REQUEST SUPPORT DOCUMENTS field and entry in the EMD History
(partial display for the EMD History) for Apollo/Galileo.
This is to show the Apollo/Galileo tab option at the end of the line with the EMDH entry.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FOP
CK
AMT
USD7.50
COMMISSION AMOUNT
CHARGE FORM
SENT TO PRINTER
>EMDH0081812093501/RD*
>
February 19, 2014
Page 41
Product Advisory
24.6. The tabbing to the EMDH0081812093501/RD* from the above EMDH response and entering will display
the following new screen for the Request Support Documents process (for Apollo/Galileo):
This example is to show the Apollo/Galileo tab option in the DELIVERY METHOD column.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0081812093501
DELIVERY METHOD
>EMD AUDIT/AGENT
>
..
..
25. Refund of the EMD Number for Worldspan/Galileo/Apollo

The EMD number can be refunded from the EMD Summary Display and EMD Detail Display.
At this time only a full refund will be allowed.
All open coupons of the EMD number will be refunded.
25.1. To refund the EMD from the EMD Summary Display the user will tab to the EMD REFUND tab option line
and input F for a full refund between the brackets (for Worldspan). Then entering after the F will
process the full refund.
Entry to display the EMD Summary Display:
>EMDD0088121903521
February 19, 2014
Page 42
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088121903519
SMITH/JAN
LYSQB6/1P/N7Z 0562345
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
25.2. From the above screen (for Worldspan) you will tab to the EMD REFUND option line and input an F
between the brackets and enter.
If the refund is processed, you will get one of the following responses.
Example:
Response:
EMD 0088121903521 REFUNDED - SAC 008100RB41006
>
Response for a conjunctive set of EMD numbers:
EMD 0081812352690-691 REFUNDED - SAC 008100RB41006
>
Response if no SAC is returned in the refund response from the vendor:
EMD 0081812352690 REFUNDED
>
25.3. The EMD REFUND tab option line will only display on the EMD Summary Display or Detailed Display if all
the rules to allow a refund are met. If any of the rules to allow a refund are not met, then the EMD
REFUND tab option line will not be displayed.
February 19, 2014
Page 43
Product Advisory
25.4. Response of the EMD Summary Display for Galileo/Apollo (because of the tab option selection):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131654456
SMITH/JAN
KVMSQB6/1G/0GZ7 05657892
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 G-0AE HEADSET
USD
2.00 15AUG11 OPEN
2 G-0AT SNACK
USD
5.50 20AUG11 OPEN
EMD DOCUMENT TOTAL:
USD
7.50
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
25.5. From the above screen (for Galileo/Apollo) you will tab to the EMD REFUND option line and input an F
over the dot following the tab option indicator.
If the refund is processed, you will get one of the following responses as shown in item 26.2 above.
Example:
Response:
EMD 0088131654456 VOIDED - SAC 008339SC673314
>
25.6. The refund of an EMD number will update the following processes:
For Worldspan:
Update the status column to ER on the DDL and the DDP
Update the SAC number to the secondary DDL
For Galileo/Apollo
Update the TINS with the EMD refund number
For all 3 systems:
Update the status of the coupons to show refund on the EMDD Summary Display, the EMD Detail
Display and the EMD History Display.
Update the SAC to the EMD Detail Display and EMD History Display
Update the EMD List to show the EMD number as refund and include the SAC number (see item
17.5 above)
Update the EMD History (EMDH) with the refund data and SAC number
26. Heading with numbering

The EMD Audit/Agent support document cannot be printed but can be displayed to the screen using the
Request Support Documents option from the EMD History (EMDH) display.
The Request Support Documents option provides the functionality to display the EMD audit/agent support
document to the screen after the EMD has been issued.
The display of the EMD audit/agent support document to the screen allows a maximum of 64 characters per
line.
26.1. The following is an example of the screen display of the EMD Audit/Agent support document for a
conjunctive EMD number set with 5 issued services (for Worldspan).
February 19, 2014
Page 44
Product Advisory
26.1.1. Including the EXCH field with the original EMD number as the result of including an EMD
exchange in item 30.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ISSUE DATE/23AUG10
AUDIT/AGENT
1 OF 1 ELECTRONIC
AMERICAN AIRLINES
5235/ T7N /JM
GB MISCELLANEOUS
TEST TOURS AND TRAVELS /LONDON GB
DOCUMENT
9112345
3QABCD/1P
CNJ 546-547
PATTERSONHENDERSONJENNINGS.JR/JOSEPHMICHAEL.MSTR
NON-REFUNDABLE. PENALTY FOR CHANGES CHANGES ARE REQUIRED 24 HO
URS BEFORE DATE OF THE CONFIRMED SERVICES. EXCHANGE FOR NEW CONF
IRMED SERVICE ALLOW
**** SERVICES ****
RFIC-G
EMD NUMBER 008 1812093546
ZA
87Y LHRORD 19SEP / 0AD / PILLOW
ZA 1147Y ORDLAX 24SEP / 0AE / SERVICE
ZA
ORD
24SEP / 0AG / LOUNGE ACCESS
ZA 1147Y ORDLAX 29SEP / 0AP / LUNCH
EMD NUMBER 008 1812093547
ZA
22Y LAXDEN 02OCT / 0AT / MOVIE
FCI0
NOT VALID FOR TRAVEL
USD
150.00 GBP
95.00 EXCH/0081812093531
TAX
FP/CAXXXXXXXXXXXX0000 EXPXXXX M732477
GBP
95.00 ORIG ISSUE/0081812093531/ LON 15AUG10 9112345
008 1812093546-547
COMMISSION P10
NOTE: Column numbers and line letters in the above example are for illustration purpose only and will not
display.
27. The EMD Credit Card Charge Form Support Document

The EMD Credit Card Charge Form support document can be printed when issuing the EMD by including the
print options in the EMDI entry. This support document can also be printed or displayed to the screen from
the Request Support Documents option in the EMD History display.
The Request Support Documents option provides the functionality to display or print the EMD credit card
charge form support document after the EMD has been issued.
February 19, 2014
Page 45
Product Advisory
27.1. The following is an example of the screen display of the EMD Credit Card Charge Form support
document.
The layout and the data are the same for both the screen display and the print copy for the EMD Credit
Card Charge Form support document.
The EMD Credit Card Charge Form support document is the same for all 3 systems
(Apollo/Galileo/Worldspan) except for the data that is specific to the system, such as Worldspan and
5235/ in the following example.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD
CREDIT CARD CHARGE FORM
FIRST AIRWAYS
TEST TOURS AND TRAVEL
ISSUE DATE/28FEB10
LONDON UK
9122654
2W6RMM/1P
ALEXANDER/CHRISTOPHER.MSTR
*****SIGNATURE*****XI ACKNOWLEDGE RECEIPT OF TICKET(S) AND/OR COUPON(S) FOR RELATED
CHARGES DESCRIBED HEREON AND AM AWARE OF APPLICABLE RESTRICTIONS
AND/OR PENALTIES AS SHOWN ON SUCH TICKET(S) AND/OR COUPON(S).
GBP
17.00
CAXXXXXXXXXXXX0000
GBP
17.00
5235/
APVL
323097
008 1812093544
NOTE: Column numbers and line letters in the above example are for illustration purpose only and will
not print or display.
28. EMD Customer Receipt Support Document

The EMD Customer Receipt support document can be printed when issuing the EMD by including the print
options in the EMDI entry. This support document can also be printed or displayed to the screen from the
Request Support Documents option in the EMD History (EMDH) display.
28.1. The following is an example of the screen display for the EMD Customer Receipt support document.
The layout and the data are the same for both the screen display and the print copy for the EMD
Customer Receipt support document.
The EMD Customer Receipt support document is the same for all 3 systems (Apollo/Galileo/Worldspan)
except for the data that is specific to the system, such as Worldspan in the following example.
This example of the EMD Customer Receipt support document is for a conjunctive EMD number set (2
EMD numbers) and 5 issued services (5 coupons).
28.2. The RFI code (RFIC) will now also print on the EMD customer receipt along with the current printing of
the RFIC description.
The RFI code will print following the CPN n and prior to the printing of the RFIC description for each of the
additional services.
February 19, 2014
Page 46
Product Advisory
28.3. The 2 commas are being removed from the notice that prints at the bottom of the EMD Customer
Receipt. The commas were printing following the word TRANSPORTATION that prints on the first and
second line of the notice.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PAGE NO. 1
RLOC: 1P-ABCDEF
VLOC: JX-AG54BD
FOR: HARRINGTON/MARILYN.MISS
EMD NUMBER: 008 1812093501-502
20DEC2010
ENDORSEMENTS: NON-REFUNDABLE/PENALTY FOR CHANGES. CHANGES

REQUIRED 24 HOURS BEFORE THE DATE OF SERVICE. CHANGES ALLOWED BY
ISSUING AGENCY ONLY.
ISSUED BY: FIRST TEST TRAVEL AGENCY LONDON UK
IN CONNECTION WITH: 0082697324459
EMD NUMBER 008 1812093501
TOUR CODE: IT345EMDTEST3456
CPN 1 G: IN-FLIGHT SERVICES / PILLOW
10DEC10
AIRLINE NAME 235N
LONDON/LHR TO CHICAGO/ORD
ASSOCIATED TKT: 0082697344561C3
USD
1.25
CPN 2 G: IN-FLIGHT SERVICES / LOUNGE

22DEC10 AIRLINE NAME
CHICAGO/ORD
USD
5.00
CPN 3 G: IN-FLIGHT SERVICES / MOVIE

22DEC10 AIRLINE NAME 249B
CHICAGO/ORD TO LONDON/LHR
USD
10.00
CPN 4 G: IN-FLIGHT SERVICES / HEADSET

QUANTITY: 2 / USD 1.75
USD
3.50
USD
9.75
USD
29.50
EMD NUMBER 008 1812093502

CPN 1 G: IN-FLIGHT SERVICES / BREAKFAST
EMD TOTAL
FORM OF PAYMENT CREDIT CARD VIXXXXXXXXXXXX9427

WHERE THIS DOCUMENT IS USED FOR TRANSPORTATION OR SERVICES
OTHER THAN PASSENGER AIR TRANSPORTATION SPECIFIC TERMS AND
CONDITIONS MAY APPLY. THESE TERMS AND CONDITIONS MAY BE
PROVIDED SEPARATELY OR MAY BE OBTAINED FROM THE ISSUING
COMPANY OR AGENT.
print or display.
February 19, 2014
Page 47
Product Advisory
29. The EMD Associated (or EMD-A)

The EMD Associated (or EMD-A) is issued for the collection of miscellaneous and excess baggage charges that
are to be used in association with, and lifted at the same time as the electronic ticket flight coupon(s).
The EMD-A is only issued for a flight associated Additional Service that is booked using the new SSR code and
ASVC (Additional Service). An SSR ASVC flight associated Additional Service may be issued as an EMD-A or
EMD-S and is dependent on the fulfillment indicator that was filed by the carrier with ATPCO.
29.1. Issue the EMD-A
The issuance of an EMD-A is only allowed for a single passenger name per EMDI entry.
As an example, when there are 2 passenger names and each passenger name has a flight associated
Additional Service (SSR ASVC) with the fulfillment indicator to be issued as an EMD-A.
The entry of *DAS will display the following data for the flight associated Additional Service (SSR ASVC)
found in the PNR for each passenger name:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01
ADDITIONAL SERVICES
02
PASSENGER SMITH/JENNIFER
03
LN SUP DESCRIPTION
FLT DETAIL STAT AMNT
CUR T R C
04
01 YY EXIT ROW WINDOW SEAT
1754ATLMIA OF 15.00
USD F Y N
05
ADDITIONAL SERVICES
06
PASSENGER ROBBINS/HAROLD
07
LN SUP DESCRIPTION
CUR T R C
08
02 YY EXIT ROW AISLE SEAT
1754ATLMIA OF 10.00
USD F Y N
09
>
10
11
12
13
14
15
NOTE: In the above example the additional service descriptions (EXIT ROW WINDOW SEAT and EXIT ROW
AISLE SEAT) may not reflect the actual service descriptions.
To fulfill the above 2 flight associated Additional Services (SSR ASVC) will require the input of 2 EMDI
entries, one for each passenger name.
Each EMDI entry will require the name select modifier and the IC modifier for the issue in
connection with electronic ticket number that the EMD-A will be associated to.
Example of the EMDI entry:
Apollo Entry:
EMDI/IC0069900830950/N1 or EMDIN1/IC0069900830950
Followed by a second entry for the second name:
EMDI/IC0069900830963/N2 or EMDIN2/IC0069900830963
Galileo Entry:
EMDI/IC0069900830950/P1 or EMDIP1/IC0069900830950
EMDI/IC0069900830963/P2 or EMDIP2/IC0069900830963
Worldspan Entry: EMDI#IC0069900830950#N1.1

EMDI#IC0069900830987#N2.1
February 19, 2014
Page 48
Product Advisory
29.2. Issue a Separate EMD-A Number for Multiple Services

A separate EMD-A number will be issued for each flight associated Additional Service (SSR ASVC) when
there are multiple Additional Services (SSR ASVC) for a single flight segment (same board point) and for
the same passenger name.
As an example, when there is 1 passenger name and multiple fight associated Additional Services
(SSR ASVC) that are to be issued as an EMD-A and all the SSR ASVCs are for the same flight
segment (in the example below all 3 flight associated Additional Services are for a single flight
segment of 1544 for LHRORD):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ADDITIONAL SERVICES
PASSENGER MITCHELLE/EDWARD
LN SUP DESCRIPTION
CUR T R C
01 YY CHECKED BAG
1544LHRORD OF
25.00 GBP F N N
02 YY SPORTING EQUIPMENT
1544LHRORD OF
50.00 GBP F N N
03 YY PET IN CABIN
1544LHRORD OF
75.00 GBP F N N
>
NOTE: In the above example the additional service descriptions (CHECKED BAG, SPORTING EQUIPMENT
and PET IN CABIN) may not reflect the actual service descriptions.
The input of one EMDI entry including the IC (issued in connection with) modifier will issue a separate
EMD-A number (total of 3 EMD numbers for the above example) for each of the flight associated
Additional Service (SSR ASVC). Each of the flight associated Additional Services will be associated to the
same electronic ticket number.
Example of EMDI entry:
Apollo Entry:
EMDI/IC0069900830950 or EMDIIC0069900830950
Galileo Entry:
EMDI/IC0069900830950 or EMDIIC0069900830950
Worldspan Entry: EMDI#IC0069900830950
29.3. Issue One EMD-A with Multiple Services
A single EMD-A number will be issued for multiple flight associated Additional Services (SSR ASVC) when
there is only 1 flight associated Additional Service associated to each flight segment.
For example, there are 2 flight segments and there is one flight associate Additional Service (SSR
ASVC) for each flight segment, the EMDI entry including the IC modifier will issue 1 EMD-A
number with the 2 flight associated Additional Services having the fulfillment indicator as EMD-A.
In the following *DAS example, there is 1 flight associated Additional Service (SSR ASVC) for each
flight segment:
February 19, 2014
Page 49
Product Advisory
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ADDITIONAL SERVICES
PASSENGER MARSHALL/HARRY
LN SUP DESCRIPTION
CUR T R C
01 YY PRE RESERVED SEAT
0434PHLLHR OF
5.00 USD F N N
02 YY PRE RESERVED SEAT
0736LHRFRA OF
5.00 USD F N N
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
NOTE: In the above example the additional service descriptions (PRE RESERVED SEAT) may not reflect the
actual service descriptions.
30. Even Exchange for an EMD

30.1.1. The current EMDI entry that is input to issue an EMD will also issue the EMD even exchange.
In this first release for the EMD even exchange, the following rules will be applicable:
Only an even exchange will be allowed. This will require that the amount of the services is the same
for both the original service that was issued and for the new booked service that is being issued in
exchange.
The EMD even exchange option will only allow the input of 1 EMD exchange number.
An EMD even exchange will only be allowed for an EMD-S to an EMD-S or an EMD-A to an EMD-A.
An EMD even exchange will only be allowed for an original EMD number that has only 1 coupon (1
service) and to be exchanged for a new EMD number that has only 1 coupon (1 service).
30.1.2. The EMD even exchange process using the EMDI entry requires a form of payment either stored
in the PNR or input in the EMDI entry.
30.2. Modifier to Issue the EMD Even Exchange
The EMD even exchange modifier of EX will be input in the EMDI entry. The EX modifier will be the same
for all 3 cores; Apollo, Galileo and Worldspan.
Following the EX modifier is the alpha E for an even exchange. In the future other data in
addition to the alpha E will be allowed following the EX modifier to allow for other types of EMD
exchanges.
Following the EXE is the 13 digit EMD number that is being exchanged.
Example of the EXE exchange modifier in the EMDI entry:
For Worldspan:
EMDI#EXE0088131059208
For Galileo and Apollo:
EMDIEXE0088131059208
or
EMDI/EXE0088131059208
February 19, 2014
Page 50
Product Advisory
30.2.1. A service selection option is required in the EMDI entry to select the new service that is being
issued.
The service selection option for the new service can be one of the following:
Manual SVC selection option of SMn
Automated SVC selection option of Sn
SSRASVC selection option of Gn
Example of the EMDI even exchange entry with the service selection option for a manual SVC
segment:
For Worldspan:
EMDI#EXE0088131059208#SM2
For Galileo and Apollo:
EMDIEXE0088131059208/SM2
or
EMDI/EXE0088131059208/SM2
30.3. Worldspan DDL Updates for an EMD Even Exchange
The EMD even exchange modifier of EX will be input in the EMDI entry. The EX modifier will be the same
for all 3 cores; Apollo, Galileo and Worldspan.
The Worldspan primary DDL (Daily Document Log) display will include the new EMD number that is issued
in exchange for the original EMD number.
The status code on the DDL for the new issued EMD exchange number is EX.
30.3.1. The following is an example of the primary DDL response for the new issued EMD number at a
BSP location shown as ITEM 000002:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TEST TRAVEL PLACE
9122456
12 APR 11
ITEM
NET AMT PSGR NAME INVOICE
000001
816.23C
E0082780313601
816.23 HARRING 00016300
000002
0.00A EXD0088131002282
0.00 HARRING
>
30.3.2. The following is an example of the Secondary DDL response for a BSP reporting location to show
the exchange data for the new issued EMD number:
It will include:
The SAC (Settlement Authorization Code) for the original EMD number
The exchanged EMD number (from the EXE option in the EMDI entry)
The original data for the place/date/agency IATA
The form of payment in the FOP- field will be from the EMDI entry or from the PNR
February 19, 2014
Page 51
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TEST TRAVEL PLACE
9122456
12 APR 11
ITEM
000002
0.00A EXD0088131002282
0.00 HARRING
FA - LRUG8A
TLI - NNY
AGT-KV
SID-N7Z
TAIR CTL NBR - 1020000008
NAME - HARRINGTON/DIANE
TTL TAX 0.00
COMM AMT 0.00
FOP- CHECK
EXCH DOC D-1258131002678*1
SAC- 12587MNL63281
PLACE/DTE/AGY - LON11APR11 3516500
>
30.3.3. The following is an example of the Secondary DDL response for an ARC reporting location with
the exchange data for the new issued EMD number:
It will include the same exchange data as the DDL example shown above in item 1.5 except it does
not display the original data for the place/date/agency IATA.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL FIRST
0562345
08 JUN 11
ITEM
COMM
PSGR NAME INVOICE
000001
0.00C EXD0378131654778
0.00 WORTHING
FA NAME
FOPEXCH
OGZZ3R
TLI - NNN
AGT-BR
- WORTHINGTON/CHRISTOPHER
CAXXXXXXXXXXXX0000
DOC D-0378131559776*1
SID-M4T
SAC- 523US58651283
>
30.4. Galileo TINS Update for an EMD Even Exchange

The Galileo HMPR display will include the new EMD number that is issued in exchange for the original
EMD number.
The SAC (Settlement Authorization Code) will not be included on the TINS displays.
30.4.1. The following is an example of the TINS response (partial display) with the exchange data for the
new issued EMD number (EMD number ending 553):
It will include:
The amount will show as 0.00 for the new issued EMD number
The data of EX will display in the FOP column
February 19, 2014
Page 52
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL TEST
TINS REPORT
24 AUG 11
CURRENCY CODE GBP
A/L TKT/STOCK NBR
008E7601423803
008E7601423804
156D8131015552
156D8131015553
SUBTOTAL - CASH
SUBTOTAL - CHEQUE
SUBTOTAL - NONREF
SUBTOTAL - MISC
SUBTOTAL - INV
>
PASSENGER NAME
FARE
TAX
COMM
*FEES
MARSHALL/JOSEPH VOID 24AUG
MARSHALL/GEORGE VOID 24AUG
WILLIAMS/KELLIE
75.00
0.00 0.00
WILLIAMS/KELLIE
0.00
0.00 0.00
75.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
FOP
FS
EX
30.4.2. The following is an example of the TINS HMPR*E response (partial display) with the exchange
data for the new issued EMD number (EMD number ending 553):
It will include:
The Amount for the new issued EMD number (shown as 75.00 in the following example)
Transaction Type (TT) is XE for the EMD even exchange
The form of payment (shown as S) will be from the EMDI entry or from the PNR
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL TEST
6901 S FIRST ST
24 AUG 11
LONDON
CURRENCY CODE GBP
IATA-99543212
TOTAL 00004
--------------------------------------------------------------TICKET NBR----CONJ
AGENT
STOCK NBR
STP/CBSTP
HOST SCN
AL M DT FP TT MR
PASSENGER
BFRLOC
INVNBR
BASE/EQV
TOTAL
TAX
COM AMT
TAX 1
TAX 2
TAX 3
*FEES
FOP DETAIL
NFR
BOOKAGT BPCC CC AUTH
FB/TD
FCI TC
NF
AI
ASF
IF
NR VC
)>
The input of MD (for move down) on the above screen will display the following screen of data:
February 19, 2014
Page 53
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
--------------------------------------------------------------156 8131015552
C06123
YY E ED S
WILLIAMS/KELLIE SRZH9E
75.00
0.00
0.00
0.00
0.00
0.00
0.00
C06123 3KV
156 8131015553
C06123
YY E ED S XE
WILLIAMS/KELLIE SRZH9E
75.00
0.00
0.00
0.00
0.00
C06123 3KV
>
30.5. Apollo TINS Update for an EMD Even Exchange

The Apollo TINS display will include the new EMD number that is issued in exchange for the original EMD
number.
30.5.1. The following is an example of the HMPR response (partial display) with the exchange data for
the new issued EMD number (EMD number ending 266):
It will include:
01
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13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL PLACE
TINS REPORT
24 AUG 11
CUR
AMOUNT STOCK NBR
PASSENGER NAME AGY AGY
USD
35.00
CONNORS/JACK
USD
35.00
CONNORS/JACK
TOTAL USD
>
A/L TICKET NBR
INV NBR
156D8121100265
156D8121100266
70.00
30.5.2. The following is an example of the HMPR*L response (partial display) with the exchange data for
the new issued EMD number (EMD number ending 266):
It will include:
Transaction Type (TT) is XE for the EMD even exchange
The form of payment (shown as S) will be from the EMDI entry or from the PNR
February 19, 2014
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Product Advisory
01
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07
08
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10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVEL PLACE
PAGE 001
THIS IS A TEST***
24 AUG 11
DENVER
CO 80127
US
IATA-14534562
1V/3450
--------------------------------------------------------------TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR--AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP--------------------------------------------------------------1568121002656
YY ED S
1568121002660
YY XE S
CONNORS/JACK*SW081M/ 901A/C10633
USD
30.00
0.00
CONNORS/JACK*SW081M/ 913A/C10633
USD
35.00
0.00
)>
30.6. EMD Even Exchange on the EMD List (EMDL) Display

The EMD List display will show the original EMD number as exchanged and the new issued EMD number
will be added to the EMD List.
30.6.1. The following examples are to show the updates to the EMD list for an even exchange for
passenger name of WILLIS/JOHN.MR:
The original EMD number (on line 2. for EMD number ending 065 in the following example) that is
being exchanged will display with the code of E for exchange, the date and time of the exchange
and the SAC (Settlement Authorization Code) that is returned from the airline.
The new issued EMD number (on line 3. for EMD number ending 522) as the result of the EMDI
even exchange will be added to the EMD List beneath the applicable passenger name.
01
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07
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13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1. YY 0088131010064 - BARR/MICHAEL
I 26JAN11 021958 Z
V 26JAN11 124508 Z SAC 00838XPB34GD74
2. YY 0088131010065 - WILLIS/JOHN.MR
I 26JAN11 021958 Z
E 16APR11 145021 Z SAC 12857MNL54367
3. YY 0088131010522 - WILLIS/JOHN.MR
I 16APR11 145021 Z
4. YY 0088131010067 - JOHNSON/EDWARD.MR
I 26JAN11 021958 Z
RF 30JAN11 192030 Z SAC 00838RM2145RCA
***** END OF LIST *****
>
30.7. EMDH Display for an EMD Even Exchange

The new issued EMD number as the result of the EMDI even exchange will create a new EMDH item.
30.7.1. There is no change to the EMDH display as the result of an EMDI even exchange that is issued
from an ARC reporting location.
February 19, 2014
Page 55
Product Advisory
30.7.2. The AMT field identifier will display the data of NOADC (for no additional collection) as the
amount for an EMDI even exchange that is issued from a BSP reporting location.
30.7.3. For both ARC and BSP reporting locations the FOP field identifier will be the form of payment
from the EMDI entry or from the PNR.
30.7.4. The following is an example of the EMDH display (partial display) for an EMDI even exchange that
is issued from a BSP reporting location:
01
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03
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15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH2
EMD HISTORY
0088131010522 - WILLIS/JOHN
PTC/ADT
**ISSUE ENTRY**
AGENT EMDI#G1#EXE0088131020065
**ISSUE DATA**
ISSUED 16APR11 145021 Z 1P/T4A /BR
ISSUING RECORD LOCATOR 1P-7RWA8B
FOP
CCCAXXXXXXXXXXXX0000 EXPXXXX
AMT
GBPNOADC
COMMISSION AMOUNT
)>
30.8. EMD Summary Display for the EMD Even Exchange

The status of the coupon for the service that is being exchanged (for the original EMD number) will be
updated with the status of EXCH on the EMD Summary Display.
30.8.1. The following example of the EMD Summary Display is to show the status as OPEN for the EMD
coupon (prior to the EMDI entry to issue the EMD even exchange).
01
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07
08
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12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131020065
WILLIS/JOHN
7RWA8M/1P/T4A 3516543
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
USD
75.00 20JUN11 OPEN
EMD DOCUMENT TOTAL:
USD
75.00
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
NOTE: In the above example the RFIC, RFISC and service description (C-0BT PET IN CABIN) may not reflect
the actual data for these items.
30.8.2. The following EMD Summary Display is to show the STATUS column changed from OPEN to EXCH
for the EMD coupon following the input of the EMDI entry to issue the EMD even exchange.
February 19, 2014
Page 56
Product Advisory
01
02
03
04
05
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07
08
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12
13
14
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131020065
WILLIS/JOHN
7RWA8M/1P/T4A 3516543
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
USD
75.00 20JUN11 EXCH
EMD DOCUMENT TOTAL:
USD
75.00
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
30.9. EMD Detail Display for the EMD Even Exchange
The coupon status for the service that is exchanged (for the original EMD number) will be updated as
EXCHANGED on the EMD Detail Display.
30.9.1. In the following example of the EMD Detail Display (partial display) is to show the status as OPEN
FOR USE in the CPN STATUS column for the EMD coupon (prior to the EMDI entry to issue the EMD
even exchange).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131020065
WILLIS/JOHN
7RWA8M/1P/T4A 3516543
RFI: C-0BT PET IN CABIN
DATE OF SERVICE: 20JUN11 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
USD 75.00
OPEN FOR USE
PRESENT TO: FIRST AIR LINES
PRESENT AT: ATLANTA/ATL
DEPART:
ATL FLT: 2373
ARRIVE:
MIA
)>
30.9.2. The following EMD Detail Display (partial display) is to show the CPN STATUS column changed
from OPEN FOR USE to EXCHANGED for the EMD coupon following the input of the EMDI entry to
issue the EMD even exchange.
The ESAC column will have the SAC (Settlement Authorization Code) number if it is returned from
the vendor.
February 19, 2014
Page 57
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131020065
WILLIS/JOHN
7RWA8M/1P/T4A 3516543
CPN AMT
CPN STATUS
ESAC
USD 75.00
EXCHANGED
12857MNL54367
DEPART:
ATL FLT: 2373
ARRIVE:
MIA
)>
30.9.3. On the EMD Detail Display for the new issued EMD number will be the original issue data for the
exchanged (original) EMD number.
The following items on the EMD Detail Display will be the same for both an ARC reporting location
and a BSP reporting location:
The form of payment data in the FOP: field is the original form of payment from the exchanged
(original) EMD number.
The ORIG ISSUE: field will have the original EMD number and the original issue city/date/IATA
number.
The EXCHG/REISSUE DOC: field will have the exchanged (original) EMD number that is input in
the EXE option in the EMDI entry.
The value in the TOTAL: field will be the amount of the new issued EMD number for ARC reporting
locations.
The value in the TOTAL: field will be the data of NOADC (for no additional collection) for BSP
reporting locations.
30.9.4. The following EMD Detail Display for the new issued EMD number as the result of an EMD even
exchange for a BSP reporting location:
February 19, 2014
Page 58
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131010522
WILLIS/JOHN
7RWA8M/1P/J3W 9122345
CPN AMT
CPN STATUS
ESAC
GBP 75.00
OPEN
DEPART:
ATL FLT: 622
ARRIVE:
MIA
)>
The input of MD (for move down) on the above screen will display the following data:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
********************* EMD DOCUMENT DETAILS *******************

EMD FARE DATA
BASE: GBP
EQUIV:
TOTAL TAX:
TOTAL: GBP
75.00
0
NOADC
FOP: CCVI
)>
February 19, 2014
Page 59
Product Advisory
The input of MD (for move down) on the above screen will display the following data:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
NAME: WILLIS/JOHN
GDS PNR: 1P/7RWA8M
CARRIER PNR: JX/GZM45R
AGENCY: J3W
TICKETING AGT ID:BR
NAME/PLACE OF ISSUE: TRAVEL TEST
DATE OF ISSUE:10AUG11
ORIG ISSUE:0088131010065LON26JAN119112345
EXCHG/REISSUE DOC:0088131010065
>EMD REDISPLAY SUMMARY
>EMD VOID
>EMD REFUND
>
IATA NBR:9122345
( )
( )
( )
30.10.
EMD History Display (where supported by airline) for the EMD Even Exchange
The status of the coupon for the service that is being exchanged (for the original EMD number) will be
updated with the status of EXCH.
30.10.1. The following example of the EMD History Display is to show the status as EXCH for the EMD
coupon following the input of the EMDI entry to issue the EMD even exchange.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0088131020065
WILLIS/JOHN
CPN RFISC DESCRIPTION
DATE
STATUS SAC
20JUN11 EXCH
12857MNL54367
16APR11 1450Z 1P/J3W/BR EXCH
26JAN11 0219Z 1P/J3W/GB OPEN
>
30.11.
EMD Audit/Agent Support Document for the EMD Even Exchange
The Audit/Agent support document display will include the original issue data on the new issued EMD
number for the EMD even exchange.
30.11.1. The following items on the EMD Audit/Agent support document display will be the same for both
an ARC reporting location and a BSP reporting location:
The heading of EXCH with the exchanged EMD number.
The heading of ORIG ISSUE with the original (or exchanged) EMD number and the
original issue city/date/IATA number.
February 19, 2014
Page 60
Product Advisory
The heading of FP/ with the form of payment that is stored in the PNR or input in
the EMDI entry.
The value in the last amount field will be the amount of the new issued EMD for ARC reporting locations.
The value in the last amount field (shown on print line 16 in the following example) will be the data of
NOADC (for no additional collection) for BSP reporting locations.
30.11.2. The following example of the EMD Audit/Agent support document Display is for the new issued
EMD number for an even exchange at a BSP reporting location:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ISSUE DATE/10AUG11
AUDIT/AGENT
1 OF 1 ELECTRONIC
WORLD AIRLINES
5235/ J3W /BR
GB MISCELLANEOUS
TEST TRAVELS OF THE WORLD /LONDON GB
DOCUMENT
91223456
3QABCD/1P
WILLIS/JOHN
NON-REFUNDABLE
**** SERVICES ****
RFIC-C
EMD NUMBER 008 8131010522
JX 2373Y ATLMIA 24NOV / 0BT / PET IN CABIN
FCI0
GBP
75.00
EXCH/0088131010065
FP/CCCAXXXXXXXXXXXX0000 EXPXXXX
GBP
NOADC ORIG ISSUE/0088131010065/ LON 26JAN11 9112345
008 8131010522
>
31. E-Mail for the EMD Customer Receipt Support Document

An additional delivery method for the EMD Customer Receipt will allow an e-mail version of the EMD
Customer Receipt support document to be sent to an e-mail address that is stored in the PNR.
The e-mail version of the EMD customer receipt support document will have the title of Additional
Services/Fees Receipt.
A separate email of the Additional Services/Fees Receipt will be sent for each passenger name that is the PNR
or that is selected. Even if all the Additional Services/Fees Receipts are being sent to the same email address, a
separate email will be sent for each passenger name.
31.1. New Modifier to E-Mail the EMD Customer Receipt
The default for the EMDI entry is that no support document(s) will print unless the entry includes the
modifier to indicate what support document(s) to print and where to print them.
The new modifier of PE- will be used to email the Additional Services/Fees Receipt Support Document.
The PEnnn- modifier will support the input of numeric data for Galileo and Apollo.
Example:
EMDI/PE10-R
The same document code of R that is used to print the EMD Customer Receipt will also be used in the PEmodifier to email the Additional Services/Fees Receipt support document.
The PE- (or PEnnn-) modifier followed by the R document code in the EMDI entry will invoke the email
process for the EMD Customer Receipt support document to be sent to an email address that is found in
the PNR.
February 19, 2014
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Product Advisory
A separate Additional Services/Fees Receipt support document will be issued for each passenger name. A
separate email will be sent for each Additional Services/Fees Receipt support document that is issued for
the EMDI transaction.
31.2. The Galileo and Apollo E-Mail Address Stored in the PNR
The PE- or PEnnn- modifier to email the EMD Customer Receipt will use the current email addresses that
are already input and stored in the PNR for Galileo and Apollo.
The entry to display the email addresses is *EM
The option of PE- or PEnnn- to email the Additional Services/Fees Receipt will not use the FROM
or the COM data stored with the email addresses.
Response of email addresses stored in the PNR:
EMAIL ADDRESS AND COMMENTS
FROM- HAPPY.TRAVEL@HTS
TO1. JOHN.WINTERS@JCW
COM1. THIS IS A COMMENT FIELD
TO2. KATHY.WINTERS@JCW
TO3. MIKE.BILLINGS@ATT
The e-mail default is to send all of the Additional Services/Fees Receipts in a separate email to the first
email address that is found in the PNR. This will happen if a number for the selection of an email address
is not included in the PE- modifier.
The input of a number in the PEnnn- modifier will send the Additional Services/Fees Receipts to the email
address in the PNR that belongs to the number input in the PEnnn- modifier.
If there are multiple passenger names for the EMDI transaction, then each of the Additional
Services/Fees Receipts for each of the passenger names will be sent in a separate email to the
same email address that was input in the PEnnn- modifier.
Example of the entry to issue the EMD and email the Additional Services/Fees Receipts:
EMDI/PE3-R
31.3. The Worldspan E-Mail Address for the Additional Services/Fees Receipt
The current Worldspan email remark address field of 5-MTT* will be used to email the EMD Customer
Receipt.
A separate email remark address field of 5-MTT* with an email address will be needed for each passenger
name that the Additional Services/Fees Receipt is being requested for.
Example of the stored MTT fields (shown in bold) in the Worldspan PNR:
1P- 2GVQQH
1.1TEST/EDWARD*ADT 2.1MARTIN/JENNIFER*ADT
3.1POTTS/BARBARA*ADT
1 YY1234Y 15SEP TH ATLMIA HK3
530P 725P/O
P- 1.N7Z 555-1212-TRAVEL
T- 1.T/
MT TRAVELER E-MAIL
1.MTT ABC.CORP@GLOBAL -TEST/EDWARD
2.MTT MARKETING.TRAVEL@TEST -MARTIN/JENNIFER
3.MTT MARKETING.TRAVEL@TEST -POTTS/BARBARA
FOP- 1.CK
)>
The Additional Services/Fees Receipt for each passenger name will be sent in a separate email even when
the email address is the same for all passenger names in the transaction.
February 19, 2014
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Product Advisory
31.4. E-Mail for the EMD Customer Receipt on the EMDH Display
The PE- modifier in the EMDI entry will add the email data to the EMDH (EMD History) under the
SUPPORT DOCUMENTS heading. The data for this item in the EMDH display will be the same for all 3
cores.
The following example of the EMDH display (shown for Worldspan) is to show the email data of the EMD
Customer Receipt below the SUPPORT DOCUMENTS heading:
01
02
03
04
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13
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15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH2
EMD HISTORY
0081812093501 TEST/KATHLEEN
PTC/ADT
**ISSUE ENTRY**
AGENT EDMI#RD#ERREFUNDABLE ONLY BY JX#KP10#IC0082033433566
#PP-C#N1.1#PE-R
**ISSUE DATA**
ISSUED 09APR10 122812 Z 1P/A9B /BR
ISSUING RECORD LOCATOR 1P-29QEOX
RFIC FINANCIAL IMPACT
FOP
CCVIXXXXXXXXXXXX4927 EXPXXXX M4455667
AMT
USD33.00
COMMISSION AMT USD3.30
FCMI 0 - ASVC AUTOMATED
ENDORSEMENT REFUNDABLE ONLY BY JX
CHARGE FORM
SENT TO PRINTER
CUSTOMER RECEIPT
EMAIL TO ABCCORP@YOURPLACE
>EMDH0081812093501#RD* ( )
>
31.5. E-Mail for the EMD Customer Receipt on the Request Support Documents Screen
The input of PE in the DELIVERY METHOD column for the EMD Customer Receipt on the Request Support
Documents screen will allow the support document to be emailed again to the same email address that
the original EMD Customer Receipt document was sent to. There will be no way to change the email
address or add a new email address for the email of the EMD Customer Receipt from the Request Support
Document screen.
From the above EMDH response (for Worldspan) the user will tab on the
>EMDH0081812093501#RD* ( ) line and enter.
February 19, 2014
Page 63
Product Advisory
The following REQUEST SUPPORT DOCUMENTS screen will display for Worldspan:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0068131002267
DELIVERY METHOD
>EMD AUDIT/AGENT
>EMD CHARGE FORM
>
(
(
(
)
)
)
The following REQUEST SUPPORT DOCUMENTS screen will display for Galileo and Apollo:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0081812093501
DELIVERY METHOD
>EMD AUDIT/AGENT
>EMD CHARGE FORM
>
..
..
..
The input of PE as the DELIVERY METHOD for the EMD CUSTOMER RECEIPT document on the above REQUEST
SUPPORT DOCUMENT screen will email another copy of the Additional Services/Fees Receipt document.
February 19, 2014
Page 64
Product Advisory
31.6. Example of the Additional Services/Fees Receipt Support Document

The following is the printing of the EMD data for the email version of the Additional Services/Fees Receipt
support document:
Additional Services/Fees Receipt

___________________________________________________
HARRINGTON/CHRISTOPHER.MR
30-JUL-2011
First Travel Agency

Address
London UK
Document Number(s)
008 1812432567
008 1812432568
Reservation reference 1P/M96QAF
___________________________________________________
Additional Services Information
Document Number 008 1812432567
G: In-Flight Service / Pillow
10-Dec-2011
Board: London/LHR
Present To: First Airline JX235
Present At: London/LHR
G: In-Flight Service / Lounge Access
10-Dec-2011
Board: Chicago/ORD
Present To: First Airline
Present At: Chicago/ORD
G: In-Flight Service / Movie
22-Dec-2011
Board: Chicago/ORD
G: In-Flight Service / Headset
22-Dec-2011
Board: Chicago/ORD
Quantity 2 / USD 1.75 / Description
February 19, 2014
1.25
Destination: Chicago/ORD
5.00
Destination:
10.00
Destination: London/LHR
3.50
Page 65
Product Advisory
Document Number 008 1812432568

G: In-Flight Service / Breakfast
22-Dec-2011
Board: Chicago/ORD
Associated Ticket Number: 0085643214651C1
Document(s) Total:
USD
9.75
29.50
Form of Payment: Credit Card CAXXXXXXXXXXXX0000

Non-refundable/penalty for changes. Changes required 24 hours before the date of service. Changes allowed
only by issuing agency.
Issued in connection with Ticket Number: 008 2780151432
Tour Code: IT2011EMDTEST
Issued in Exchange for Document: 008 1812321659
Original Issue Document: 008 1812214742
Original Issue Date: 10Jul2011
WHERE THIS DOCUMENT IS USED FOR TRANSPORTATION OR SERVICES OTHER THAN PASSENGER AIR
TRANSPORTATION SPECIFIC TERMS AND CONDITIONS MAY APPLY. THESE TERMS AND CONDITIONS
MAY BE PROVIDED SEPARATELY OR MAY BE OBTAINED FROM THE ISSUING COMPANY OR AGENT.
32. Display of EMD-A number in the Electronic Ticket Record (where supported by airline)
The Electronic Ticket Record (ETR) display will be enhanced to populate the associated EMD-A document
number in the E-ticket display message under a new header **ASSOCIATED DOCUMENTS**; when displayed
from the airline database. The association may be displayed at the coupon level or at the document level.
If no association is present, the header for **ASSOCIATED DOCUMENTS** will not be displayed.
February 19, 2014
Page 66
Product Advisory
32.1. The following is an example of the ETR display to populate the Associated EMD number for Worldspan,
at a coupon level.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TKT NBR: 0007097578458-459 NAME:NINDRA/DEEPIKA
ORIG/DEST: CHC/CHC NBR OF TKTS ISSUED: 1
TTL NBR OF SEGS: 04
CP N FRM/TO A/L FLT COS DATE
TIME ST FBC
01-O CHC BHE XX
2124 Y 30OCT12 845A OK YFPLUSD
S
O
02-X BHE WLG XX
2462 Y
30OCT12
955A OK YFPLUSD
03-X WLG WSZ XX
2585 Y
30OCT12 1205P OK YFPLUSD
04-O WSZ WLG XX
2588 Y
19AUG13
O
O
935A OK YFPLUSD
O
CONJ TICKET -459
)>
MD (for move down) on the above screen will display the next screen of data to display the association under
a new header **ASSOCIATED DOCUMENTS**.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01-X WLG CHC XX
357 Y 19AUG13 645P OK YFPLUSD
O
**ASSOCIATED DOCUMENTS**
TKT: 0007097578458
TKT CPN: 1
TKT CPN: 2
TKT CPN: 3
TKT CPN: 4
TKT: 0007097578459
TKT CPN: 1
EMD: 0009031001219
EMD CPN: 1
EMD CPN: 2
EMD CPN: 3
EMD CPN: 4
EMD: 0009031001220
EMD CPN: 1
)>
February 19, 2014
Page 67
Product Advisory
32.1.1. The following is an example of the ETR display to populate the Associated EMD number for
Worldspan, at a document level.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TKT NBR: 0007097578458-459 NAME:NINDRA/DEEPIKA
ORIG/DEST: CHC/CHC NBR OF TKTS ISSUED: 1
TTL NBR OF SEGS: 04
CP N FRM/TO A/L FLT COS DATE
TIME ST FBC
01-O CHC BHE XX
2124 Y 30OCT12 845A OK YFPLUSD
S
O
02-X BHE WLG XX
2462 Y
30OCT12
955A OK YFPLUSD
03-X WLG WSZ XX
2585 Y
30OCT12 1205P OK YFPLUSD
04-O WSZ WLG XX
2588 Y
19AUG13
O
O
935A OK YFPLUSD
O
CONJ TICKET -459
)>
MD (for move down) on the above screen will display the next screen of data to display the document level
association under a new header **ASSOCIATED DOCUMENTS**. .
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01-X WLG CHC XX
357 Y 19AUG13 645P OK YFPLUSD
O
TKT: 0007097578458
EMD: 0009031001219
**ENDORSEMENT/FARE CALCULATION**
ER:NONEND/NONREF/VLD XX ONLY/
FARE CALCULATION:
FARE CALC INDICATOR: 9
CHC XX BHE XX X/WLG XX WSZ453.92XX X/WLG XX CHC453.92XXD907.84END
)>
February 19, 2014
Page 68
Product Advisory
32.2 The following is an example of the ETR display to populate the Associated EMD number for
Galileo/Apollo at a coupon level.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TKT: 000 3218 904021-022 NAME: NINDRA/DEEPIKA
ISSUED:
PSEUDO:
USE
OPEN
12JUL13
FOP:CASH
3S1V PLATING CARRIER: XX ISO: XX IATA: 24332965
CR FLT CLS DATE BRDOFF TIME ST F/B
FARE
CPN
XX 514 H 19AUG CHCAKL 0955 OK WKSVAM
1
NVB19AUG NVA19AUG
OPEN XX
2 W 22AUG AKLLAX 2130 OK WKSVAM
2
NVB22AUG NVA22AUG
OPEN XX 9284 K 10SEP LAXSFO 1000 OK WKSVAM
3
NVB10SEP NVA10SEP
OPEN XX
7 W 19SEP SFOAKL 2145 OK WKSVAM
4
NVB19SEP NVA19SEP
)>
MD (for move down) on the above screen will display the next screen of data to display the coupon level
association under a new header **ASSOCIATED DOCUMENTS**.
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FARE NZD 2175.00 TAX 13.48 IA TAX 35.40 KK TAX 109.60 XT
TOTAL NZD 2333.48
GLOBAL SAVER/VALID XX ONLY
01
02
03
04
05
CHC XX AKL S41.39 XX LAX XX SFO 889.98 XX AKL 869.2
06
8 NUC1800.65END ROE1.207883 XT 6.20AY41.60US6.10XA8
07
.50XY6.70YC35.00YR5.50XFSFO4.5
08
RLOC 1G 2M2VHQ
XX Z6BJHH
09
10
11
12
TKT: 0003218904021 EMD: 0009014006106
13
TKT CPN: 2
EMD CPN: 1
14
)>
15
Note, in this example, no associated service is sold for CHC-AKL.
February 19, 2014
Page 69
Product Advisory
MD (for move down) on the above screen will display the next screen of data of the ETR.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TKT CPN: 3
EMD CPN: 2
TKT CPN: 4
EMD CPN: 3
>
32.2.1 The following is an example of the ETR display to populate the EMD-A number for Galileo/Apollo;
where the airline displays the EMD-A number only.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TKT: 000 3218 904021-022 NAME: NINDRA/DEEPIKA
ISSUED:
PSEUDO:
USE
OPEN
12JUL13
FOP:CASH
3S1V PLATING CARRIER: XX ISO: XX IATA: 24332965
CR FLT CLS DATE BRDOFF TIME ST F/B
FARE
CPN
XX 514 H 19AUG CHCAKL 0955 OK WKSVAM
1
NVB19AUG NVA19AUG
OPEN XX
2 W 22AUG AKLLAX 2130 OK WKSVAM
2
NVB22AUG NVA22AUG
OPEN XX 9284 K 10SEP LAXSFO 1000 OK WKSVAM
3
NVB10SEP NVA10SEP
OPEN XX
7 W 19SEP SFOAKL 2145 OK WKSVAM
4
NVB19SEP NVA19SEP
)>
February 19, 2014
Page 70
Product Advisory
(For move down) on the above screen will display the next screen of data to display the document level
association under a new header **ASSOCIATED DOCUMENTS**.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FARE NZD 2175.00 TAX 13.48 IA TAX 35.40 KK TAX 109.60 XT
TOTAL NZD 2333.48
GLOBAL SAVER/VALID XX ONLY
CHC XX AKL S41.39 XX LAX XX SFO 889.98 XX AKL 869.2
8 NUC1800.65END ROE1.207883 XT 6.20AY41.60US6.10XA8
.50XY6.70YC35.00YR5.50XFSFO4.5
RLOC 1G 2M2VHQ
XX Z6BJHH
TKT: 0003218904021
EMD: 0009014006106
>
33. EMD Standalone (EMD-S) for a group name

Users will be able to create and issue an EMD-S document for a manual SVC segment against a group name; if
supported by the airline(s).
33.1. In Worldspan, the group name is always the first name entered in the PNR, even when all individual
names are added. The manual SVC segment therefore will be associated to the first name in the PNR.
Associate manual SVC segment against a group name
Entry:
>0SVCXXEK1LHR19SEP-N1/D/997/GROUP DEPOSIT/500.00
The following example, Worldspan has the SVC segment 1 associated to the group name.
01
02
03
04
05
06
07
08
09
10
11
12
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 7U66XV
1.C/10GROUPEMD*ADT
1 XX SVC 19SEP EK1 LHR-D/997/GROUP DEPOSIT/NM-GROUPEMD//500.0
0/GBP
P- 1.J73DEEPIKA
T- 1.T/
>
33.2. In Galileo, a new modifier NG will associate the manual SVC segment to the group name.
Associate manual SVC segment against a group name
Entry:
February 19, 2014
Page 71
Product Advisory
>0SVCXXEK1LHR19SEP-NG/D/997/GROUP DEPOSIT/500.00
The following example on Galileo has the SVC segment 1, associated to the group name.
01
02
03
04
05
06
07
08
09
10
11
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
NJ2678/50 XDBKR C667505 AG 99999992 26AUG
1.G/10GROUPEMD
1. SVC XX EK1 LHR 19SEP-D/997/GROUP DEPOSIT/NM-10GROUPEMD//50
.00/GBP
FONE-LONT*
TKTG-T*
>
33.2.1 To add manual SVC segment against an individual passenger name, the SVC segment will be
associated to the passenger name number.
Associate manual SVC segment to individual passenger
Entry:
The following example on Galileo has the SVC segment 1, associated to an individual passenger name.
01
02
03
04
05
06
07
08
09
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1WWDKE/50 XDBKR C667505 AG 14537482 11NOV
1.G/09EMDGROUP 10.1TRAVELPORT/DEEPIKA
1. SVC XX EK1 LHR 19SEP-D/997/GROUP DEPOSIT/NM-1TRAVELPORT/DEE
PIKA//500.00/GBP
FONE-LONT*
TKTG-T*
>
33.3. In Apollo, the group name is always added as the first name to the PNR; even when all individual names
are added. To create a manual SVC segment for a group name, the manual SVC segment will be
associated to the first name in the PNR.
Entry:
February 19, 2014
Page 72
Product Advisory
The following example of an Apollo PNR has the SVC segment 1, associated to the group name.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
XDPHJQ/50 XDBKR C166750 AG 55555555 26AUG
1.C/10GROUEMD
1 SVC XX EK1 LHR 19SEP-D/997/GROUP DEPOSIT/NM-10GROUPEMD//500.
00/USD
FONE-DENT/
TKTG-T/
>
33.4. The input of the EMDI entry with the manual SVC selection option of SM(n), will issue the EMD for the
selected service against a group name (Worldspan/Galileo/Apollo). The manual SVC segment status is
updated from EK to HI and the EMD document number is appended to the SVC segment.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
XDPHJQ/50 XDBKR C166750 AG 55555555 26AUG
1.C/10GROUEMD
1 SVC XX HI1 LHR 19SEP-D/997/GROUP DEPOSIT/NM-10GROUPEMD/00091
33001075C1/500.00/GBP
FONE-DENT/
TKTG-T/
>
34. EMD Standalone (EMD-S) for an infant passenger

Users will be able to create a manual SVC segment for an infant passenger, and fulfill the service through an
EMD.
34.1. The following is an example of a Worldspan PNR with a manual SVC segment for an infant passenger (PTC
INF).
Associate manual SVC segment to an infant passenger
Entry:
>0SVCXXEK1LHR19SEP-N2/D/992/CHANGE FEE/50.00
February 19, 2014
Page 73
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- MCV7AH
1.1PASSENGER/ONE*ADT 2.1PASSENGER/TRAVELPORT*INF
1 XX SVC 19SEP EK1 LHR-D/992/CHANGE FEE/NM-PASSENGER/TRAVEL
PORT//50.00/GBP
2 XX 218Y 19SEP TH LHRDEN HK1 2045 1235 #1/O $ E
P- 1.X33DEEPIKA
T- 1.T/28AUG2256 1P/A53/CE*E0003286319055-056
TKG FAX-AUTO PRICED FARE TYPE EX
>
The following is an example of an Apollo PNR with a manual SVC segment for an infant passenger.
Entry:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
LVLTWW/50 XDBKR C166750 AG 05554975 19FEB
1.1PASSENGER/ONE 2.I/1PASSENGER/TRAVELPORT*29MAY12
1. SVC XX EK1 LHR 19SEP-D/992/CHANGE FEE/NM-1PASSENGER/TRAVELP
ORT//50.00/USD
2. XX
219 Y 19MAY LHRDEN HK1 1605A 1845P *
SU E
FONE-DENT/
TKTG-T/
>
34.2. The following is an example of a PNR (for Galileo) with a manual SVC segment for an infant passenger.
Entry:
February 19, 2014
Page 74
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
S390XW/50 XDBKR C667505 AG 24332965 19FEB
1.1PASSENGER/ONE
2.I/1PASSENGER/TRAVELPORT*26MAY12
1. SVC XX EK1 LHR 19SEP-D/992/CHANGE FEE/NM-1PASSENGER/TRAVEL
PORT//50.00/NZD
2. XX
219 Y 19SEP LHRDEN HK1 1605
1845 O*
E TH
>*VL
>*SI
FONE-DENT*TRAVELPORT REF DEEPIKA
TKTG-T*
>
34.3. The input of the EMDI entry with the manual SVC selection option of SM(n) will issue the infant EMD
(Worldspan/Apollo/Galileo), for the selected service. The SVC segment status is updated from EK to HI
and the EMD number is appended to the segment.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
S390XW/50 XDBKR C667505 AG 24332965 19FEB
1.1PASSENGER/ONE
2.I/1PASSENGER/TRAVELPORT*26MAY12
1. SVC XX HI1 LHR 19SEP-D/992/CHANGE FEE/NM-1PASSENGER/TRAVEL
PORT/000133001076C1/50.00/NZD
2. XX
1845 O*
E TH
>*VL
>*SI
TKTG-T*
>
35. New Tax Modifier (TX) for the EMDI entry EMD-S only
The TX modifier will provide the capability to add a tax amount followed by the tax code, at time of EMD-S
issuance for a manual SVC segment.
35.1. The new modifier TX will be followed by the tax amount with decimal value (if applicable) and the two
letter mandatory tax code.
Example of the EMDI entry to include tax modifier and amount/tax code:
Galileo/Apollo entry:
>EMDI/SM1/TX1.81YF
or
>EMDI/SM1/TX1.81YF/IC0001873904678
February 19, 2014
Page 75
Product Advisory
Worldspan entry:
>EMDI#SM1#TX1.81YF
or
>EMDI#SM1#TX1.81YF#IC0001873904678
Where:
EMDI = EMD issuance modifier
/
= Mandatory separator (# or # for 1P)
SM
= Mandatory Segment modifier
1
= Service selection against segment number 1 in the PNR
/
= Mandatory separator (# or # for 1P)
TX
= New tax modifier
1.81
= Tax Amount to allow a maximum of 8 digits including decimal point if applicable
YF
= Two letter mandatory Tax code
IC
= Related ticket number modifier (optional if required by the airline)
0001892095647 = E-ticket number
35.2. The new TX modifier and tax amount/code will be included in the EMDI entry, to issue a manual SVC
segment through an EMD-S and must include the SM(n) modifier. If the manual SVC segment select
(SMn) modifier is not input with TX modifier, an error message will be given.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
S390XW/50 XDBKR C667505 AG 24332965 19FEB
1.1PASSENGER/ONE
PORT//18.19/EUR
2. XX
1845 O*
E TH
>*VL
>*SI
FOP -S
TKTG-T*
>EMDI/IC0001873904678/TX1.81YF
MUST SELECT MANUAL SVC SEGMENT
>
35.3. The tax amount field will allow a maximum of 8 numbers including decimal point (if applicable). If an
incorrect amount format or an invalid character is input in the tax amount, an error message will be
given.
>EMDI/SM1/IC0001873904678/TX1.8AB
Worldspan entry:
>EMDI#SM1#IC0001873904678#TX1.8AB
February 19, 2014
Page 76
Product Advisory
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
S390XW/50 XDBKR C667505 AG 99999992 19AUG
1.1PASSENGER/ONE
PORT//18.19/EUR
2. XX
1845 O*
E TH
>*VL
>*SI
FOP -S
TKTG-T*
>EMDI/IC0001873904678/TX1.8AB
INCORRECT CURRENCY FORMAT TAX AMOUNT
>
35.4. The tax code can be added as alpha-alpha and/or alpha-numeric characters. If any other combination is
used, an error message will be given.
>EMDI/SM1/IC0001873904678/TX1.812B
Worldspan entry:
>EMDI#SM1#IC0001873904678#TX1.812B
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
S390XW/50 XDBKR C667505 AG 99999992 19AUG
1.1PASSENGER/ONE
PORT//18.19/EUR
2. XX
1845 O*
E TH
>*VL
>*SI
FOP -S
TKTG-T*
>EMDI/IC0001873904678/TX1.812B
INVALID TAX CODE
>
35.5. The EMD tax amount will be displayed on all support documents whether printed, displayed or e-mailed
as the first tax.
35.5.1. EMD detail display
The response of the EMD Detail Display is the same for all three cores (Apollo/Galileo/Worldspan) except
for the tab option selection.
February 19, 2014
Page 77
Product Advisory
The selection of the EMD DETAIL DISPLAY by tabbing and entering in between the parenthesis (for
Worldspan) on the following EMD Summary Display and entering, will display the data for EMD DETAIL
DISPLAY.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0002901110064
PASSENGER/ONE
S390XW/1P/N7Z 99999999
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 D-992 CHANGE FEE
EUR
20.00
USED
EMD DOCUMENT TOTAL:
EUR
20.00
>EMD DETAIL DISPLAY
( )
( )
>EMD VOID
( )
>EMD REFUND
( )
>
Response (for Worldspan):
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0002901110064
PASSENGER/ONE
S390XW/1P/N7Z 99999999
RFI: D-992 CHANGE FEE
DATE OF SERVICE:
QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
EUR 20.00
FLOWN/USED
125N0ECB7OZLC
)>
MD (for move down) on the above screen will display the next screen of data for the EMD Detail Display
where the EMD tax is displayed. (Shown on next page).
February 19, 2014
Page 78
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD FARE DATA
BASE: EUR
18.19
EQUIV:
TAX:
1.81YF
TOTAL: EUR
20.00
FOP: CA
AMT:20.00
NAME: PASSENGER/ONE
GDS PNR: 1P/S390XW
CARRIER PNR: 1A/ZUNCEB
)>
35.5.2. EMD CUSTOMER RECEIPT Support Document

The EMD Customer Receipt support document can be printed when issuing the EMD by including the print
options in the EMDI entry. This support document can also be printed or displayed to the screen from the
Request Support Documents option in the EMD History (EMDH) display.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PAGE NO. 1
RLOC: 1P-S390XW
VLOC: 1A- ZUNCEB
FOR: PASSENGER/ONE
EMD NUMBER: 000 2901110064
29AUG2013
ISSUED BY: TEST AGENCY HELSINKI FI

IN CONNECTION WITH: 0001873904678
EMD NUMBER: 000 2901110064
CPN 1 D: FINANCIAL IMPACT / CHANGE FEE
19SEP13 AIRLINE NAME
LONDON/LON
EMD BASE
EMD TAX
EMD TOTAL
EUR
20.00
EUR
18.19
1.81YF
20.00
EUR
FORM OF PAYMENT CASH

WHERE THIS DOCUMENT IS USED FOR TRANSPORTATION OR SERVICES
OTHER THAN PASSENGER AIR TRANSPORTATION SPECIFIC TERMS AND
CONDITIONS MAY APPLY. THESE TERMS AND CONDITIONS MAY BE
PROVIDED SEPARATELY OR MAY BE OBTAINED FROM THE ISSUING
COMPANY OR AGENT.
print or display.
February 19, 2014
Page 79
Product Advisory
35.5.3. EMD History display

The EMDH or EMD history display will display the base fare, tax amount and the total value for
Galileo/Apollo (slash used as the separator between the options in the EMDI entry shown in the AGENT
line).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH1
EMD HISTORY
0002901110064 - NINDRA/DEEPIKA
PTC/ADT
**ISSUE ENTRY**
AGENT >EMDI/IC0001873904678/SM1/TX1.81YF
**ISSUE DATA**
ISSUED 19AUG13 212951 Z 1G/3S1V/05
ISSUING RECORD LOCATOR 1G-MWVDJI
FOP
CA
AMT
EUR18.19/YF1.81/EUR20.00
COMMISSION AMT
)>
The EMDH or EMD history display will display the base fare, tax amount and the total value for Worldspan
(end item as separator between the options in the EMDI entry as shown on the Agent line).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDH1
EMD HISTORY
0002901110064 PASSENGER/ONE
PTC/ADT
**ISSUE ENTRY**
AGENT >EMDI#IC0001873904678#SM1#TX1.81YF
**ISSUE DATA**
ISSUED 19AUG13 212951 Z 1P/N7Z /CE
ISSUING RECORD LOCATOR 1P-MWVDJI
FOP
CA
AMT
EUR18.19/YF1.81/EUR20.00
COMMISSION AMT
)>
35.5.4. EMD Audit/Agent Support Document

The Audit/Agent support document display will include the tax amount and the total value of the EMD
document.
February 19, 2014
Page 80
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ISSUE DATE/29AUG13
AUDIT/AGENT
1 OF 1 ELECTRONIC
AIRLINE NAME
7733/ N7Z/CE
FI MISCELLANEOUS
GALILEO TEST/LONDON
DOCUMENT
99999992
S390XW/1P
PASSENGER/ONE

**** SERVICES ****
RFIC-D
EMD NUMBER 000 2901110064
XX LON
19SEP / 992 / CHANGE FEE
FCI1
EUR
18.19
TAX
YF1.81 FP/CA
EUR
20.00
000 2901110064
36. E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single Transaction (where
supported by airline) - Worldspan
With this functionality, if the E-ticket being exchanged has a higher fare than the fare for the new itinerary and
results in a refund, an option will be provided to the user to exchange the E-ticket to another E-ticket and
generate a Refundable Balance EMD-S, in a single transaction.
This functionality will be made available to users for airlines that support Refundable Balance as a single
transaction. MCOs and vMPDs may be used for airlines that do not support single transaction functions and
whilst the Industry continues to support MCOs and vMPDs. Otherwise, the carrier should be contacted to
arrange an alternative solution.
The current E-ticket exchange processing calculates the refund due amount (if applicable); and with the new
functionality, an option will be provided to the user to generate an EMD-S for Refundable Balance, in a single
transaction.
E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S for Worldspan
This functionality will be offered to all Worldspan BSP markets, as and when supported by
airlines
This functionality will not be available for US/ARC users. MCOs will continue to be used
In this release even exchanges ($*EET) from an E-ticket to an E-ticket resulting in a
Refundable Balance EMD will be allowed
A) E-ticket to E-ticket exchange with Refundable Balance EMD-S through Rapid Reprice
Worldspan
February 19, 2014
Page 81
Product Advisory
36.1. The current E-ticket exchange process through Rapid Reprice (4P-AR) will calculate and display the
refund due amount.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
** FINAL RESULTS SCREEN - REISSUE TEMPLATE
>VIEW
REFUND AMT GBP
805.70
FARE DIFF GBP
-805.70
CHANGE FEE GBP
0.00
TICKET
ADT01
*TTL
BASE GBP
782.00
782.00
TX/FEE GBP
0.00
0.00
TKT TTL GBP

NOADC
NOADC
FBC ADT MOWUK

SCROLL CMD(...)
ACTION(C) R/RETURN C/CONFIRM D/DETAIL E/EXIT H/HELP
>
36.2. When the user tabs to the action line and types a C (confirm the transaction) in above example, the
Reissue template will provide an option to create a Refundable Balance EMD-S, if supported by the
market/airline.
The default in the option to the create REFUND BALANCE EMD will be blank and the user can type in
option Y to create or N to ignore the creation of EMD-S for refund due amount.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
** EXCHANGE ELEMENT SCREEN REISSUE TEMPLATE **
>VIEW
NAME- TRAVELER/DEEPIKA*ADT 1/1
TKT NBR 0002286874236 ORIG FOP CK
ORIG DOCUMENT T0002286874236X
ORIG ISSUE CITY () DATE 15AUG13 IATA 9999999
REFUND BALANCE EMD ( ) Y/N
FOP (................................) APVL CODE (...)
ACTION (F) F/FILE R/RETURN E/EXIT H/HELP
>
February 19, 2014
Page 82
Product Advisory
36.3. If the user selects the option Y in the Reissue template to apply the REFUND BALANCE to an EMD, types
in the original issue city code and in the ACTION line types F, a new EMD refund template will be
displayed (see 36.4).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>VIEW
REFUND BALANCE EMD (Y) Y/N
FOP (................................) APVL CODE (...)
>
36.3.1. If the user does not wish to proceed with a REFUND BALANCE EMD at this time, the user may
input an N in between the parenthesis and files the data by an input of F in the ACTION line, the
creation of EMD-S for Refundable Balance in a single message is ignored. In such a scenario, the
exchange information is filed in Document Instructions remark (DI) and an informational 5.Z remark
is created with the refund data information.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
01
02
03
04
05
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>VIEW
REFUND BALANCE EMD (N) Y/N
FOP (................................) APVL CODE (...)
>
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
OK - EXCHANGE INFORMATION ADDED TO 4-DI
SEE PNR REMARKS - 5.Z - FOR REFUND BALANCE INFO
- END TRANSACTION TO PERMANENTLY STORE
>
February 19, 2014
Page 83
Product Advisory
36.4. Input of Y in the Refund Balance EMD option (36.3 above) displays a new EMD template. Most data is
populated automatically; however Endorsement information must be entered manually (if applicable).
Auto populated:
TO the name of the carrier or operator
AT City/Airport code
RFIC/RFISC - Reason for Issuance code will be D for Financial Impact and Reason for Issuance
Sub Code will be 996.
Validating Carrier Two letter carrier code
ISO code 3 character ISO code
AMT Refund balance amount
Description Description of the service
Fields to be input manually:
Endorsements optional
o Accepts Alpha and Numeric characters
o Special characters, hyphen (-), oblique (/), period or a dot (.) and spaces
o Minimum 1 character
o Maximum 147 characters
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD 01 * REFUND BALANCE ELECTRONIC MISCELLANEOUS DOCUMENT *>VIEW
TO EXAMPLE AIRLINE
AT LHR
RFIC/RFISC D-996
VALIDATING CARRIER XX
ISO GBP AMT 805.70
DESCRIPTION REFUNDABLE BALANCE
ENDORSEMENT (REFUND BY ISSUING AGENT/LHRATL REFUND BALANCE AUTHO
RIZED BY AIRLINE/WAIVER CODE 1298576767
)
DATE #15AUG13# SID #J73 # AGT #CE
ACTION (F) F/FILE E/EXIT R/RETURN H/HELP
>
February 19, 2014
Page 84
Product Advisory
36.4.1. Input of H and enter in the ACTION line, will direct the user to Online Reference System (HELP).
This will provide detailed information on each individual field in the template.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
----------------- H E L P
D I S P L A Y ------------------------------EMD REFUND BALANCE HELP DISPLAY-----------------TO
- THE NAME OF THE CARRIER OR OPERATOR / AUTO
FILLED BY THE SYSTEM
AT
- THE LOCATION OF THE CARRIER OR OPERATOR
/ AUTO FILLED BY THE SYSTEM
RFIC
- REASON FOR ISSUANCE CODE / AUTO FILLED
BY THE SYSTEM
RFISC
- REASON FOR ISSUANCE SUB CODE / AUTO FILLED
BY THE SYSTEM
VALIDATING CARRIER THE VALIDATING CARRIER CODE
DESCRIPTION
- DESCRIPTION OF THE SERVICE / AUTO FILLED
BY THE SYSTEM
ISO
- 3 CHARACTER ISO CODE FOR THE AMT / AUTO
FILLED BY THE SYSTEM)>
MD
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
AMT
- NUMERIC AMOUNT OF THE EMD / AUTO FILLED BY
THE SYSTEM
ENDORSEMENT
- OPTIONAL ENDORSEMENTS FOR REFUND BALANCE EMD
DATE
- THE DATE THE TEMPLATE WAS CREATED OR
MODIFIED / AUTO FILLED BY THE SYSTEM
SID
- THE SUBSCRIBER ID OF THE LOCATION CREATING
OR MODIFYING THE TEMPLATE / AUTO FILLED BY
THE SYSTEM
AGT
- AGENT SINE OF WHO CREATED OR MODIFIED
THE TEMPLATE / AUTO FILLED BY THE SYSTEM
OPTION SELECTION - F - FILE THE DATA IN THE TEMPLATE
E - EXIT THE TEMPLATE AND IGNORE ALL THE
DATA AND/OR CHANGES MADE TO THE TEMPLATE
R RETURN TO THE PREVIOUS SCREEN
>
February 19, 2014
Page 85
Product Advisory
36.5. The input of F (file) in the ACTION line (item 36.4 above) and enter will add the E-ticket exchange
transaction to Document Instructions (DI), along with the new modifier for Refundable Balance. The user
will be prompted to end transaction to store the information in the PNR.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
OK - EXCHANGE INFORMATION ADDED TO 4-DI
- END TRANSACTION TO PERMANENTLY STORE
>
36.6. The Rapid Reprice transaction being stored will create a Document Instruction (DI) remark in the PNR, to
include
the E-ticket number being exchanged
the original form of payment
the place of original issue (city code) with the original ticketing date
the original issuing IATA number
and new modifiers EMDRB for Refundable balance, EA with EMD Refund amount and EE
with EMD endorsements (if applicable).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 3FCZOB
1.1TRAVELER/DEEPIKA*ADT
1 XX 39M 20JAN SU LHRATL HK1 0845 1335 /O $ E
P- 1.J73DEEPIKA
T- 1.T/15AUG1518 1P/J73/CE*E0062286874236
DI*1. #N1.1#$*EET00022868742363*A/O$CK/OILON15AUG139999999
#EMDRB*/EA-805.70/EE-REFUND BY ISSUING AGENT/LHR ATL REFUND BALA
NCE AUTHORIZED BY AIRLINE/WAIVER CODE 1298576767
>
36.6.1. The new modifiers EMDRB, EA and EE can be deleted, added or updated in the Document
Instruction remark for even exchanges; if the carrier/market supports E-ticket to E-ticket exchange
resulting in a Refundable Balance EMD-S.
February 19, 2014
Page 86
Product Advisory
36.6.1.1.
Update the Document Instructions (DI) remark to include EMDRB, EA and EE modifiers
>4-DI@1#N1.1#$*EET00022868742363*A/O$CK/OILON15AUG13999999
9#EMDRB*/EA-805.70/EE-REFUND BY ISSUING AGENT ONLY
36.6.1.2.
Deleting the Document Instructions (DI) remark to remove EMDRB, EA and EE modifiers
>4-DI#N1.1#$*EET00022868742363*A/O$CK/OILON15AUG139999999
36.6.1.3.
Adding a new Document Instruction (DI) remark to include even exchange with the new
modifiers EMDRB, EA and EE modifiers
>4-DI#N1.1#$*EET00022868742363*A/O$CK/OILON15AUG139999999#
EMDRB*/EA-805.70/EE-REFUND BY ISSUING AGENT ONLY
Attributes:
EMDRB* = Modifier for EMD Refundable Balance
/ = Mandatory Separator
EA = EMD Amount modifier
Amount = EMD amount to allow an input of a maximum of 9 numeric characters
including decimal places, if applicable
/ = Mandatory Separator
EE = EMD Endorsements - Free flow text including but not limited to:
Alpha and Numeric characters
Special characters hyphen (-), slash (/), period or a dot (.) and spaces
Minimum 1 character
Maximum 147 characters
36.6.2. If the market/carrier does not support E-ticket to E-ticket exchange resulting in a Refundable
Balance EMD-S in a single transaction, an error message will be given.
Entry:
>4-DI@1#N1.1#$*00022868742363*A/O$CA/OILON15AUG139999999/ODT00022
86874236X#EMDRB*/EA-805.70/EE-REFUND BY ISSUING AGENT ONLY
01
02
03
04
05
06
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>4-DI@1#N1.1#$*00022868742363*A/O$CA/ OILON15AUG139999999/ODT00
OPTION IS NOT SUPPORTED FOR THIS AIRLINE-#EMDRB*
>
Entry:
01
02
03
04
05
06
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
OPTION IS NOT SUPPORTED FOR THIS MARKET-#EMDRB*
>
February 19, 2014
Page 87
Product Advisory
36.7. The EZ ticketing entry will produce E-ticket and Refundable Balance EMD-S in single entry, along with any
other documents applicable from the A.I.R. The E-ticket issuance response will include the exchanged ETicket and the Refundable balance EMD-S document number, in the same display.
At time of ticketing, EZ ticketing will perform checks to validate if the market/carrier allows E-ticket to Eticket exchange resulting in a Refundable Balance EMD-S in a single transaction.
Ticketing entry:
>EZ
Or
>EZ#DI1 (Process DI remark1)
Or
>EZ#DI* (Process primary DI)
Or
>EZ#$AN*EET0002288674236X*12/OILON15AUG139999999/O$CA#CXX#EMDRB*
EA-805.70/EE-REFUND BY ISSUING AGENT
(Include Refundable balance EMD modifiers EMDRB/EA and EE at time of EZ ticketing with the exchange
information)
Response:
01
02
03
04
05
06
07
08
09
10
11
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ITEM
0.00A X E0002286874237
0.00 TRAVELER/D
0.00A X D0001964327428
0.00 TRAVELER/D
PNR >*3FCZOB(
36.7.1. If the market/carrier does not allow E-ticket to E-ticket exchange resulting in a Refundable
Balance EMD-S in a single transaction, then an error message will be given at the time of EZ
ticketing.
EMDRB IS NOT SUPPORTED FOR THIS AIRLINE
EMDRB IS NOT SUPPORTED FOR THIS MARKET
In such cases, an MCO or vMPD may be issued for the Refundable Balance whilst MCO and
vMPD continues to be supported by the Industry. Alternatively, the validating carrier may be
contacted for their preferred solution.
February 19, 2014
Page 88
Product Advisory
36.8. Once ticketing is completed and the EMD has been fulfilled (in a single transaction), a system generated
SVC segment will be added to the PNR with the status code HI and will include the refund amount and
the EMD number.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 3FCZOB
1 XX SVC 20JAN HI1 LHR-D/996/REFUNDABLE BALANCE/NMTRAVELER/DEEPIKA/0061964327428C1/805.70/GBP
P- 1.J73DEEPIKA
T- 1.T/15AUG1518 1P/J73/CE DOCUMENTATION COMPLETE
DI*1. #N1.1#$*EET00022868742363*A/O$CK/OILON15AUG139999999
#EMDRB*/EA-805.70/EE-REFUND BY ISSUING AGENT
B) E-ticket to E-ticket exchange with Refundable Balance EMD-S through Rate Desk Pricing
(RDP) Worldspan
When the exchange process is initiated through the Rate Desk Pricing (RDP) and will result in a
Refundable Balance EMD-S, an additional template will be requested to process E-ticket to E-ticket
exchange with a Refundable Balance EMD-S (in a single transaction).
36.9. The EMDT entry with the E-ticket number being exchanged will be input to request the EMD Refundable
Balance template.
Entry:
>EMDTcccnnnnnnnnnn
Where:
EMDT = Electronic Miscellaneous Document Template
Ccc = 3 digit airline ticketing code
Nnnnnnnnnn = 10 digit E-ticket number being exchanged
February 19, 2014
Page 89
Product Advisory
Example screen response:

1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO EXAMPLE AIRLINE
AT (...)
RFIC/RFISC D-996
ISO GBP FARE(
)
ENDORSEMENT (
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
)
ACTION (F) F/FILE E/EXIT D/DELETE H/HELP
>
I
36.9.1. f the carrier/market does not allow E-ticket to E-ticket exchange resulting in a Refundable
Balance EMD-S for a single transaction, then the user will be returned with the appropriate error
message when the request for EMDT template is initiated:
EMDT IS NOT SUPPORTED BY THIS AIRLINE
EMDT NOT YET SUPPORTED IN THIS MARKET
In these case where a Refundable Balance EMD-S is not possible, an MCO or vMPD may be issued
for the Refundable Balance whilst the Industry continues to support the use of MCO or vMPD.
Alternatively, the validating carrier may be contacted for their preferred solution.
36.10.
In the EMD template (EMDT), the fields will be populated as below:

Auto-populated from the E-ticket:
RFIC/RFISC - Reason for Issuance code will be D for Financial Impact and Reason for
Issuance Sub Code will be 996.
Fields to be input manually by the user:
AT - City / Airport code - Mandatory
Refund due Fare amount - Mandatory
Endorsements optional
February 19, 2014
Page 90
Product Advisory
36.10.1. The input of H and enter in the ACTION line, will direct the user to Online Reference System
(HELP) providing detailed information on each individual field on the template.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO EXAMPLE AIRLINE
AT (...)
RFIC/RFISC D-996
ISO GBP FARE(
)
ENDORSEMENT (
)
ACTION (H) F/FILE E/EXIT D/DELETE H/HELP
>
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
----------------- H E L P
D I S P L A Y ------------------------------EMD REFUND BALANCE HELP DISPLAY-----------------TO
- THE NAME OF THE CARRIER OR OPERATOR / AUTO
FILLED BY THE SYSTEM
AT
- THE LOCATION OF THE CARRIER OR OPERATOR
/ AUTO FILLED BY THE SYSTEM
RFIC
- REASON FOR ISSUANCE CODE / AUTO FILLED
BY THE SYSTEM
RFISC
- REASON FOR ISSUANCE SUB CODE / AUTO FILLED
BY THE SYSTEM
VALIDATING CARRIER THE VALIDATING CARRIER CODE
DESCRIPTION
- DESCRIPTION OF THE SERVICE / AUTO FILLED
BY THE SYSTEM
ISO
- 3 CHARACTER ISO CODE FOR THE AMT / AUTO
FILLED BY THE SYSTEM)>
MD (for move down) on the above screen will display the next screen of data.
February 19, 2014
Page 91
Product Advisory
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
AMT
- NUMERIC AMOUNT OF THE EMD / AUTO FILLED BY
THE SYSTEM
ENDORSEMENT
- OPTIONAL ENDORSEMENTS FOR REFUND BALANCE EMD
DATE
- THE DATE THE TEMPLATE WAS CREATED OR
MODIFIED / AUTO FILLED BY THE SYSTEM
SID
- THE SUBSCRIBER ID OF THE LOCATION CREATING
OR MODIFYING THE TEMPLATE / AUTO FILLED BY
THE SYSTEM
AGT
- AGENT SINE OF WHO CREATED OR MODIFIED
THE TEMPLATE / AUTO FILLED BY THE SYSTEM
OPTION SELECTION - F - FILE THE DATA IN THE TEMPLATE
E - EXIT THE TEMPLATE AND IGNORE ALL THE
DATA AND/OR CHANGES MADE TO THE TEMPLATE
R RETURN TO THE PREVIOUS SCREEN
>
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
36.11.
Completed EMD template with Action code (F) to file:

Entry:
>EMDT0062286874236
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO EXAMPLE AIRLINE
AT (LHR)
RFIC/RFISC D-996
ISO GBP FARE(805.70
)
ENDORSEMENT (REFUND BY ISSUING AGENT
)
>
36.11.1. If the AT city/airport code and the amount fields are not populated when the user inputs the
option to File F in the ACTION line, an error message will be given.
THE AT FIELD IS A MANDATORY FIELD
THE FARE FIELD IS A MANDATORY FIELD
February 19, 2014
Page 92
Product Advisory
36.12.
The input of F in the Action line will file/create the EMD record and the data is saved at the next
end transaction (E or ER).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD RECORD CREATED WILL BE STORED AT END TRANSACTION
>
36.13.
Once the EMD record is created, it will reside in the PNR under the ****ITEMS SUPPRESSED****
header and can be displayed with a *EMD entry.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- MCWY29
P- 1.J73NONE
T- 1.T/18SEP2001 1P/J73/CE*E0062286874236
**** ITEMS SUPPRESSED ****G/DH/ETA/DR/EMD
>
February 19, 2014
Page 93
Product Advisory
36.14.
PNR.
The *EMD entry will provide the capability to retrieve the EMD template listings as stored in the
Entry:
>*EMD
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
EMD- EMD SUMMARY LIST
01. TO: EXAMPLE AIRLINE
AT: LONDON
GBP805.70
02. TO: EXAMPLE AIRLINE
AT: LONDON
GBP805.70
>
36.15.
When more than one EMD template is stored in the PNR, >*EMD01 will retrieve EMD template
01 and >*EMD02 will retrieve EMD template 02, etc.
Entry:
>*EMD01
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO EXAMPLE AIRLINE
AT (LHR)
RFIC/RFISC D-996
ISO GBP FARE(805.70
)
ENDORSEMENT (REFUND BY ISSUING AGENT
)
>
February 19, 2014
Page 94
Product Advisory
36.15.1. In the EMD template retrieval, only *EMD or *EMDnn (nn EMD number) is allowed. An invalid
selection will return an error message.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EMDT
INVALID EMD SELECTION OPTION
>
36.15.2. The PNR must be retrieved before the EMD template can be displayed. If the PNR is not
displayed, the EMD template retrieval entry will give an error message:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EMD
NO TRANSACTION PRESENT
>
February 19, 2014
Page 95
Product Advisory
36.15.3. If there is no EMD template stored in the PNR, the *EMDnn will return an error message as in the
below example.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EMD02
EMD DATA DOES NOT EXIST FOR THE EMD NUMBER SELECTED
>
36.15.4. If there is no EMD template saved, the *EMD will return an error message as in the below
example
01
02
03
04
05
06
07
08
09
10
11
12
13
14
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EMD
EMD DATA DOES NOT EXIST
>
36.16.
When an EMD template is stored, system processing will look for the presence of a Document
Instruction (DI) remark containing an even exchange (*EET) modifier and, if found, will match the E-ticket
number added in the DI remark to the E-ticket number that was added to initiate the EMDT template.
If the E-ticket number in the DI remark matches with a E-ticket number added by the user in the EMDT
Refundable Balance template, a new ENn (n = template number) modifier will be automatically added to
the DI exchange remark. The ENn modifier will create a automatic association of the DI remark to the
EMD template.
February 19, 2014
Page 96
Product Advisory
At the time of ticketing, the entry for E-ticket to E-ticket exchange and EMD fulfillment will be processed
in one single transaction.
Single passenger PNR with primary DI remark (>*DI)
Entry:
>*DI
Response:
>4-DI@*#$CA*EET0060062286874236X*12/O$CA/OILON11FEB139999999#EN1
Multiple passenger PNR with different DI remarks:
Entry:
>*DI
Response:
DI*.
#N1.1#$CA*EET0060062286874236X*12/O$CA/OILON11FEB139999999#EN1
DI1.
#N1.2#$CA*EET0060062286874237X*12/O$CA/OILON11FEB139999999#EN2
Legend:
#EN1 - EMD template number 1
#EN2 - EMD template number 2
36.16.1. If the exchange information is not stored in DI remarks, the EMD Refundable Balance template
may be stored in the PNR as stand-alone document. At time of EZ ticketing, the user will have to
create an association between the E-Ticket exchange and the Refundable Balance EMD transaction,
to issue in a single transaction.
36.17.
If the EMD template is created before the exchange information is stored in the DI line, the user
is provided with an option to update the EMD template number to the existing DI remark or add the
EMD template number to the DI remark.
Update the DI remark to associate to EMD template number 1
>4DI@1#N1.1#$CA*EET00622868742363*A/O$CK/OILON15AUG1399999995#EN1
Creating a new Document Instructions (DI) remark to associate to EMD template number 1
>4-DI#N1.1#$CA*EET00622868742363*A/O$CK/OILON15AUG139999999#EN1
Deleting the EMD Refundable balance template from the DI remark
>4-DI@1#N1.1#$CA*EET00622868742363*A/O$CK/OILON15AUG139999999
36.17.1. If the carrier/market does not support E-ticket to E-ticket exchange resulting in a Refundable
Balance EMD-S in a single transaction, at the time of updating DI remark, the appropriate error
message will be given.
OPTION IS NOT SUPPORTED FOR THIS AIRLINE-#EN1
OPTION IS NOT SUPPROTED FOR THIS MARKET-#EN1
February 19, 2014
Page 97
Product Advisory
In these cases, an MCO or vMPD may be issued for the Refundable Balance, whilst MCO or vMPDs continue to
be support by the Industry. Alternatively, the validating carrier may be contacted for their preferred solution.
36.18.
Entry to issue the E-ticket and fulfill EMD in a single entry

>EZ#DI - Process DI number 1
Or
>EZ#DI*- Process primary DI
Or
>EZ#EN1#$AN*EET0062286874236X*12/OILON24SEP129999999/O$CA
Include EMD template number 1 for scenarios where the exchange data is included in the
ticketing drivestream.
Or
>EZ#$CA*EET0062286874237X*12/OILON24SEP129999999/O$CA#EN2
Include EMD template number 2 for scenarios where the exchange data is included in the
ticketing drivestream
The EZ ticketing entry will generate an E-ticket to E-ticket exchange and a Refundable balance
EMD-S in a single transaction, along with any other documents applicable from the A.I.R. The
ticketing screen response will display the E-ticket and the Refundable Balance EMD-S document
number in the same display.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ITEM
0.00A X E0062286874237
0.00 TRAVELER/D
0.00A X D0061964327428
0.00 TRAVELER/D
PNR >*3FCZOB(
36.19.
The Issued in Connection field will be populated automatically with the new ticket number when
the exchanged document and the EMD-S are issued in a single transaction at the same time.
February 19, 2014
Page 98
Product Advisory
36.20.
When ticketing is completed and the EMD has been issued (in a single transaction), a system
generated SVC segment will be added to the PNR with the status code HI, refund amount and the EMD
number.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 3FCZOB
P- 1.J73DEEPIKA
T- 1.T/15SEP1518 1P/J73/CE DOCUMENTATION COMPLETE
**** ITEMS SUPPRESSED ****/DH/ETA/EMD
>
36.21.
An EMDL display will provide a list of EMDs. The EMD list tab on the PNR will display the EMD
details.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1P- 3FCZOB
P- 1.J73DEEPIKA
T- 1.T/15SEP1518 1P/J73/CE DOCUMENTATION COMPLETE
**** ITEMS SUPPRESSED ****/DH/ETA/EMD
February 19, 2014
Page 99
Product Advisory
36.21.1. The following in an example of the EMD list (EMDL) display.
01
02
03
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05
06
07
08
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11
12
13
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15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1. XX 0001964327428 - TRAVELER/DEEPIKA
I 15SEP13 151830 Z
***** END OF LIST *****
>
36.21.2. EMD Record retrieved from the carriers database will display the EMD number, passengers
name, services issued and the status of the coupon for Refundable Balance EMD-S.
Entry:
>EMDD1
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0001964327428
TRAVELER/DEEPIKA
3FCZOB/1P/J73 9999999
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 D-996
REFUNDABLE BALANCE
GBP
805.70
OPEN
EMD DOCUMENT TOTAL:
GBP
805.70
>EMD DETAIL DISPLAY
( )
>EMD VOID
( )
>EMD REFUND
( )
February 19, 2014
Page 100
Product Advisory
36.21.3. From the EMD Summary Display in the above example, the user is provided a prompt to view the
EMD details from the EMD DETAIL DISPLAY. By tabbing to EMD DETAIL DISPLAY and enter, this will
display the data for Refundable Balance EMD-S.
01
02
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05
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07
08
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11
12
13
14
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0061964327428
TRAVELER/DEEPIKA
3FCZOB/1P/J73 9999999
RFI: D-996
REFUNDABLE BALANCE
DATE OF SERVICE: 18DEC12 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
OPEN FOR USE
PRESENT TO: EXAMPLE AIRLINE
PRESENT AT: NEW YORK CITY
)>
MD (for move down) will display the next screen of data for the EMD Detail Display:
01
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
REFUND BY ISSUING AGENT ONLY
EMD FARE DATA
BASE: GBP 805.70
EQUIV:
TAX:
TOTAL: GBP 805.70
FOP: CK
NAME: TRAVELER/DEEPIKA
GDS PNR: 1P/3FCZOB
CARRIER PNR: DL/HFC2ZZ
)>
AMT:805.70
MD
February 19, 2014
Page 101
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
AGENCY: J73
TICKETING AGT ID:CE
IATA NBR:9999999
NAME/PLACE OF ISSUE: WORLDSPAN PRODUCT DEVELOPMENT/LONDON
DATE OF ISSUE:22OCT12
RELATED TO TKT: 0062286874237
>EMD
>EMD
>EMD
>EMD
REDISPLAY SUMMARY
HISTORY DISPLAY
VOID
REFUND
(
(
(
(
)
)
)
)
36.22.
Void of an exchange of an E-ticket issued in a single transaction with a Refundable Balance EMDS will not be allowed.
>CANCEL/REVERSE EXCHANGE TRANSACTION
(X)
1
2
3
4
5
6
36.23.
1234567890123456789012345678901234567890123456789012345678901234
01
>CANCEL/REVERSE EXCHANGE TRANSACTION
(X)
02
CANCEL/REVERSE NOT SUP FOR SINGLE MESSAGE
03
>
04
05
06
07
08
09
10
11
12
13
14
15
37. DDL for Worldspan for E-ticket to E-ticket exchange resulting in a Refundable Balance EMD
The issued EMD numbers will display on the DDL screens with the status code EX (for exchange), followed with
the identifier D preceding the EMD number.
The Refundable Balance EMD will always be issued as an Even Exchange.
Only ONE coupon is created for Refundable Balance EMD.
The Refundable Balance EMD may only be redeemed for a refund. Therefore, no values for the EMD will
appear in the DDL
37.1. The following is an example of the primary DDL screen for BSP locations to show the D identifier prior to
the EMD number and EX to indicate an exchange.
February 19, 2014
Page 102
Product Advisory
Entry:
>DD
Response:
01
02
03
04
05
06
07
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
WORLDSPAN TRAVEL PRODUCT DEVELOPMENT
9999999
22 OCT 12
ITEM
000001 1814.86A
E0062286874236
149.80 TRAVELER/D
000002
0.00A EXE0062286874237
0.00 TRAVELER/D
000003
0.00A EXD0061964327428
0.00 TRAVELER/D
37.2. The exchange data on the secondary DDL display will include:
The exchange document number (EXCH DOC) and exchanged coupons from the *EE element.
The place, date and agency of original issue (PLACE/DTE/AGY) data.
The Issued in Connection With ticket number.
Entry:
>DD*3
Response:
01
02
03
04
05
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08
09
10
11
12
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
9999999
22 OCT 12
ITEM
000003
0.00A X D0061964327428
0.00 TRAVELER/D
FA - MCWY29
TLI - YNN
AGT-CE
SID-J73
NAME TRAVELER/DEEPIKA
TTL TAX 0.00
COMM AMT 0.00
FOP- CHECK
ISSUED IN CONNECTION WITH - 0062286874237
EXCH DOC T-0062286874236*12
PLACE/DTE/AGY LON22OCT12 9999999
>
37.3. The Daily Activity Report (DDP) will be updated to include the exchanged (old) ticket number on the DDP
response beneath the automated EMD number for Refundable Balance EMD.
Entry:
>DDP
February 19, 2014
Page 103
Product Advisory
Response:
01
02
03
04
05
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07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
IATA 91 22465 20 NOV 12
NBR
A/L TKT NBR
PNR FA S
AGT GROSS
CC APRVL
000001 0062286874236
MCWY29
CE 1814.86
000002 0062286874237
MCWY29 EX
CE
0.00
EX-E 0062286874236*12
000003 D0061964327428
MCWY29 EX
CE
0.00
EX-E 0062286874236*12
Note also that the values are shown as zero for the same reasons given in paragraph 37 above.
38. E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single transaction (where
supported by airline) for Galileo
With this functionality, if the E-ticket being exchanged has been issued on a higher fare than the fare for
the new itinerary and results in a refund due; an option will provide the user to exchange the E-ticket to
an E-ticket resulting in a Refundable Balance EMD-S, in a single transaction.
This functionality will be made available to users for airlines that support Refundable Balance as a single
transaction. MCOs and vMPDs may be used for airlines that do not support single transaction functions
and whilst the Industry continues to support MCOs and vMPDs. Otherwise, the carrier should be
contacted to arrange an alternative solution.
The current E-ticket exchange process will calculate the refund due (if applicable) and result in an option
to apply that refund to a Refundable Balance EMD-S in a single ticketing transaction.
In this release, an even exchange resulting in a Refundable Balance EMD-S will be allowed.
38.1. The current E-ticket exchange process will determine the refund due amount and provide the user with
an option to create an EMD-S for Refundable Balance.
February 19, 2014
Page 104
Product Advisory
38.1.1. Exchange process initiated with ticket modifiers (TMU1FEX) entry
01
02
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EX **TICKET FOR**: TRAVELER/DEEPIKA
PSGR 1/ 1
NEW FARE: NZD 2300.00 EQUIV:...........
TX1:
0.00
TX2:
0.00
TX3:
0.00
TX4:
0.00
*EXCH TICKET*: TICKET NUMBER
THRU TICKET NUMBER NO. CPNS
00199013698502 .
..............
02
COUPONS FOR TKT1:12..
TKT2:.... TKT3:.... TKT4:....
PD TAXES 1:9.02..IA 2:34.86.KK 3:231.50XT 4:........
PD TAXES 5:........ 6:........ 7:........ 8:........
TTL VALUE:NZD3700.00. BSR:...... ORIG FOP:S..............
*ORIG ISSUE*: TICKET NUMBER
ORG/DES CITY DATE
IATA CODE
.............. AKL/AKL AKL 27AUG13 9999999
>
38.1.2. Exchange process initiated at time of ticketing with TKPFEX entry
01
02
03
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*EX **TICKET FOR**: TRAVELER/DEEPIKA
PSGR 1/ 1
NEW FARE: NZD 2300.00 EQUIV:...........
TX1:
0.00
TX2:
0.00
TX3:
0.00
TX4:
0.00
*EXCH TICKET*: TICKET NUMBER
THRU TICKET NUMBER NO. CPNS
00199013698502 .
..............
02
COUPONS FOR TKT1:12..
TKT2:.... TKT3:.... TKT4:....
PD TAXES 1:9.02..IA 2:34.86.KK 3:231.50XT 4:........
PD TAXES 5:........ 6:........ 7:........ 8:........
TTL VALUE:NZD3700.00. BSR:...... ORIG FOP:S..............
*ORIG ISSUE*: TICKET NUMBER
ORG/DES CITY DATE
IATA CODE
.............. AKL/AKL AKL 27AUG13 9999999
>
February 19, 2014
Page 105
Product Advisory
38.2. When the screen above is completed, the user tabs to the end of the screen (after the IATA number) and
enters; a new screen will prompt the user to create an EMD-S for Refundable Balance (if supported by
the carrier/market).
01
02
03
04
05
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07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*ER REFUND DUE 1400.00 NZD
CREATE EMD Y/N .
>
38.2.1. If the user enters the option N to not create EMD-S, the EMD Refund due screen is ignored, the
E-ticket exchange data is stored and the user is given a response of TICKET MODIFIERS UPDATED
01
02
03
04
05
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07
08
09
10
11
12
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15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
CREATE EMD Y/N N
TICKET MODIFIERS UPDATED
>
February 19, 2014
Page 106
Product Advisory
38.2.2. In the CREATE EMD option, the only valid options allowed to be entered are, Y to create and N
to ignore EMD creation. Any other variable entered will be ignored and the refund due screen will
be redisplayed to the user to correct the input.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
CREATE EMD Y/N X
>
Refund due screen is redisplayed
01
02
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05
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09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
CREATE EMD Y/N .
>
February 19, 2014
Page 107
Product Advisory
38.3. When the user selects the option Y to create an EMD-S for the refund due amount, a new fill in screen
will be displayed, with the Refundable Balance EMD details.
01
02
03
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05
05
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
CREATE EMD Y/N Y
>
In the new fill in screen, all of the data for the EMD will be auto-populated. The only optional field that
the user is allowed to update is the EMD endorsement data.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>EMDRB *REFUND BALANCE ELECTRONIC MISCELLANEOUS DOCUMENT*
TO AIR NEW ZEALAND LTD
AT LHR
RFIC/RFISC D-996
TYPE OF SVC REFUNDABLE BALANCE
AMOUNT: NZD 1400.00
ENDORSEMENT REFUND BY ISSUING AGENT.........................
.............................................................
......................................
*ORIG ISSUE*: TICKET NUMBER 08699013698502 CITY AMS
DATE 27AUG13
IATA CODE 9999999
>
Auto populated:
RFIC/RFISC - Reason for Issuance code and Reason for Issuance Sub Code
Type of service Refundable Balance
February 19, 2014
Page 108
Product Advisory
Optional Endorsement field to be entered manually (if required):

Endorsements - optional
o Alpha and Numeric characters
o Special characters hyphen (-), slash (/), period or a dot (.) and spaces
38.4. When the user validates the Refund balance fill in screen, adds any optional endorsements applicable
and enters at the end of the IATA CODE, the data will be stored in the ticketing modifiers.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO AIR NEW ZEALAND LTD
AT LHR
RFIC/RFISC D-996
AMOUNT
NZD 1400.00
.............................................................
......................................
*ORIG ISSUE*: TICKET NUMBER 08699013698502 CITY AMS
DATE 27AUG13
IATA CODE 9999999

>
38.5. The E-ticket exchange information and the Refundable Balance EMD information are stored in the
booking file, under the filed fare data, at the next E (End) or ER (End and Re-retrieve). The T line in the
fare filed data will include the form of payment data as Exchange, with the E-ticket number being
exchanged and EMD Refundable Balance (EMDRB) modifier.
01
02
03
04
05
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07
08
09
10
11
12
13
14
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FQ1 - S1-2
AP 27AUG13 50/AG
>FQCNZ
P1 TRAVELER/DEEPIKA
ADT
B
NZD 3700.00
AKL XX LAX 1000.29 XX AKL 840.24 NUC1840.53END ROE1.249636
FARE NZD2300.00 TOT NZD2300.00
***ADDITIONAL FEES MAY APPLY*SEE>FO1
S1
FB-HHFXAM
BG-1PC
S2
FB-HLFXAM
BG-1PC
GLOBAL FLEXI/VALID XX ONLY
T S1-2/ET/FEX0869900915949*EMDRB
>
Legend:
EMDRB = EMD refundable balance
February 19, 2014
Page 109
Product Advisory
38.5.1. Any changes to the Form of Payment (EX) will result in changes to the Refundable Balance EMD
data.
Entry:
TMU1F@
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FQ1 - S1-2
AP 27AUG13 50/AG
>FQCNZ
P1 TRAVELER/DEEPIKA
ADT
B
NZD 3700.00
S1
FB-HHFXAM
BG-1PC
S2
FB-HLFXAM
BG-1PC
T S1-2/ET/FEX0869900915949*EMDRB
>TMU1F@
Redisplay filed fare data:

Entry:
>*FF1
Response:
01
02
03
04
05
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07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
FQ1 - S1-2
AP 27AUG13 50/AG
>FQCNZ
P1 TRAVELER/DEEPIKA
ADT
B
NZD 3700.00
S1
FB-HHFXAM
BG-1PC
S2
FB-HLFXAM
BG-1PC
T S1-2/ET
>
38.6. The ticket issuance entry (TKP) will generate E-ticket to E-ticket exchange and Refundable Balance EMD-S
in a single transaction, along with any other documents (MIR, Itinerary Invoice etc.) applicable. The new
screen display will display successful E-ticket response with the EMD details.
February 19, 2014
Page 110
Product Advisory
01
02
03
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07
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ELECTRONIC TKT GENERATED TTL FARE NZD 2300.00
SUPPORTING DOCUMENTS GENERATED
MIR GENERATED - TTL FARE NZD 2300.00
RECORD LOCATOR: >*M5KSRA
------------------------------------ITINERARY/INVOICE GENERATED
------------------------------------EMD GENERATED
TOTAL
0.00
0869999991540
0.00
TRAVELER/DEEPIKA
>
38.6.1. If the reissue process was initiated with the ticketing entry (TKPFEX), when the user enters at the
end of the screen after the IATA code, the E-ticket to E-ticket exchange with the Refundable
Balance EMD-S transaction will be completed(as a single transaction). The new screen display will
display successful E-ticket response along with EMD details.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
------------------------------------EMD GENERATED
TOTAL
0.00
0869999991540
0.00
TRAVELER/DEEPIKA
>
38.7. If the airline does not support E-ticket Exchange and EMD-S Refundable Balance as a single transaction,
the user will be displayed the Refund Due screen, with the refund amount and a message to contact the
airline directly to request for ACM (Agency Credit Memo).
February 19, 2014
Page 111
Product Advisory
01
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>*ER REFUND DUE 1400.00 NZD - CONTACT AIRLINE/APPLY FOR ACM
PROCEED WITH E-TICKET EXCHANGE Y/N .
>
Alternatively, an MCO or vMPD may be issued for the Refundable Balance, whilst the Industry continues
to support MCO or vMPD. Otherwise, the carrier must be contacted for their preferred solution.
38.8. The option Y to continue with the E-ticket exchange will ignore the refund data and store the E-ticket
exchange data in the ticket modifiers, as per current Exchange functionality.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PROCEED WITH E-TICKET EXCHANGE Y/N Y
>
February 19, 2014
Page 112
Product Advisory
01
02
03
04
05
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07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>
38.8.1. If the exchange screen is initiated at time of ticket issuance (TKPFEX), the option Y ignores the
refund balance and completes the E-ticket exchange transaction and display successful ticketing
response.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>
February 19, 2014
Page 113
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>
38.9. The option N in the REFUND DUE screen, will ignore the exchange transaction and the user will be
provided an option to ignore and re-retrieve the PNR.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PROCEED WITH E-TICKET EXCHANGE Y/N N
>
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PROCEED WITH E-TICKET EXCHANGE Y/N
TICKET EXCHANGE IGNORED >IR
>
February 19, 2014
Page 114
Product Advisory
38.9.1. The options allowed in the PROCEED WITH E-TICKET EXCHANGE are Y to process the exchange
or N to ignore. Any other variable entered will be ignored with the Refund Due screen redisplayed
to the user to correct the input (Y/N).
01
02
03
04
05
06
07
01
02
03
04
05
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PROCEED WITH E-TICKET EXCHANGE Y/N X
>
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
PROCEED WITH E-TICKET EXCHANGE Y/N
>
38.10.
The Issued In Connection With field on the EMD will be populated automatically with the new
E-ticket number if the exchanged document and the EMD-S are issued in a single transaction.
38.11.
When ticketing is completed and the Refundable Balance EMD-S issued (in a single transaction),
a system generated SVC segment will be added to the booking file with the status code HI, refund
amount and the EMD number.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
M5KSRA/50 XDBKR C667505 AG 24332965 25AUG13
1.1TRAVELER/DEEPIKA
1. SVC XX HI1 AKL 19JAN-D/996/REFUNDABLE BALANCE/NM-1TRAVELER/
DEEPIKA/0869999991540C1/1400.00/NZD
2. XX
6 H 17JAN AKLLAX HK1 1915
1030 O*
E TH
3. XX
1 H 21FEB LAXAKL HK1 2115 *0715 O*
E TH
>*FF
>*VL
>EMDL
>*SI
** TINS REMARKS EXIST **
>*HTI
** ELECTRONIC DATA EXISTS **
>*HTE
FONE-DENT/
TKTG-T*XDB 27AUG1853Z 50 AG
>
February 19, 2014
Page 115
Product Advisory
38.12.
EMDL display will be available for the EMD in the PNR with a listing of the issued EMD numbers
and the latest change for each EMD number.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
M5KSRA/50 XDBKR C667505 AG 24332965 26NOV
1.1TRAVELER/DEEPIKA
1. SVC XX HI1 AKL 19JAN-D/996/REFUNDABLE BALANCE/NM-1TRAVELER/
DEEPIKA/0869999991540C1/1400.00/NZD
2. XX
6 H 17JAN AKLLAX HK1 1915
1030 O*
E TH
3. XX
1 H 21FEB LAXAKL HK1 2115 *0715 O*
E TH
>*FF
>*VL
>EMDL
>*SI
** TINS REMARKS EXIST **
>*HTI
** ELECTRONIC DATA EXISTS **
>*HTE
FONE-DENT/
TKTG-T*XDB 27AUG1853Z 50 AG
38.12.1. The following is an example of the EMD list (EMDL) display.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1. XX 0869999991540 - TRAVELER/DEEPIKA
I 27AUG13 235915 Z
***** END OF LIST *****
>
February 19, 2014
Page 116
Product Advisory
38.13.
EMD Record retrieved from the carriers database will display the EMD number, passengers
name, services issued and the status of the coupon for Refundable Balance EMD-S.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0869999991540
TRAVELE/DEEPIKA M5KSRA/1G/3S1V 24332965
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 D-996
REFUNDABLE BALANCE
NZD
1400.00
OPEN
EMD DOCUMENT TOTAL:
NZD
1400.00
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
38.13.1. From the EMD Summary Display in the above example, the user is able to view the EMD details
from the EMD DETAIL DISPLAY. By tabbing to the line for the EMD DETAIL DISPLAY and enter, this
will display the data for Refundable Balance EMD-S.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0869999991550
TRAVELE/DEEPIKA M5KSRA/1G/3S1V 24332965
RFI: D-996 REFUNDABLE BALANCE
DATE OF SERVICE: 19JAN13 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
OPEN FOR USE
PRESENT TO: AIR NEW ZEALAND
PRESENT AT: AUCKLAND/AKL
)>
February 19, 2014
Page 117
Product Advisory
MD (move down) on the above screen will display the next screen of data for the EMD Detail Display:
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
NON-REFUNDABLE/PENALTY FOR CHANGES. CHANGES
REQUIRED 24 HOURS BEFORE THE DATE OF SERVICE. CHANGES ALLOWED BY
ISSUING AGENCY ONLY.
EMD FARE DATA
BASE: NZD
1400.00
EQUIV:
TOTAL: NZD
1400.00
FOP: CA
AMT:1400.00
)>
MD will display the next screen of data for the EMD Detail Display:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
NAME: TRAVELER/DEEPIKA
GDS PNR: 1G/M5KSRA
CARRIER PNR: NZ/BNM53H
AGENCY: 3S1V
TICKETING AGT ID:05
NAME/PLACE OF ISSUE: GALILEO AKL TESTING/A
DATE OF ISSUE:27AUG13
RELATED TO TKT: 086 9901369852
>EMD VOID
>EMD REFUND
IATA NBR:24332965
.
.
.
38.14.
TINS Report for Galileo
The issued EMD numbers will display on the TINS screen with the identifier of D after the 3 character
airline code.
The Refundable Balance EMD will be issued as an Even Exchange.
Only one coupon is created for Refundable Balance EMD-S.
The Refundable Balance EMD-S value may only be redeemed for a refund. Therefore, no
values for the automated EMD-S will appear in the TINS or in the BSP Agency Reporting file.
The E-ticket exchange and the Refundable Balance EMD-S will be reported in two separate
transactions.
The following is an example of the Galileo HMPR TINS to display the reporting for Exchange and the EMDS Refundable Balance document number.
February 19, 2014
Page 118
Product Advisory
01
02
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
DENVER SERVICE CENTER TEST
TINS REPORT
27AUG 13
CURRENCY CODE NZD
A/L TKT/STOCK NBR
PASSENGER NAME
FARE
086E9900915949
086E9900915950
086D9999991540
SUBTOTAL - CASH
SUBTOTAL - CHEQUE
SUBTOTAL - NONREF
)>
NINDRA/DEEPIKA
3700.00
NINDRA/DEEPIKA
0.00
NINDRA/DEEPIKA
0.00
3700.00
0.00
0.00
TAX
COMM
*FEES
275.38 0.00
0.00 0.00
0.00 0.00
275.38
0.00
0.00
FOP
FS
EX
EX
38.15.
Void of an exchanged E-ticket issued in a single message with a Refundable Balance EMD-S will
not be allowed.
Entry:
>TRVE/08699009159502
Response:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>TRVE/08699009159502
UNABLE TO PROCESS E-TICKET VOID - NOT SUPPORTED FOR SINGLE MSG
39. E-ticket to an E-ticket Exchange resulting in a Refundable balance EMD-S Single transaction (where
supported by airline) for Apollo
With this functionality, if the E-ticket being exchanged has been issued on a higher fare than the fare for the
new itinerary and results in a refund due, an option will be provided to the user to exchange the E-ticket to an
E-ticket resulting in a Refundable Balance EMD-S in a single transaction. This functionality will be made
available to the user as and when supported by airlines.
February 19, 2014
Page 119
Product Advisory
Where the single transaction function is not supported by either the airline or BSP, an MCO or vMPD may still
be used for the Residual Balance, whilst the Industry continues to support MCOs or vMPDs. Alternatively, the
validating carrier may be contacted for their preferred solution.
The current E-ticket exchange process calculates the refund due (if applicable); and with this new
functionality, result in an option to apply that refund to a Refundable Balance EMD-S, in a single transaction.
In this release, the functionality will be offered to the Apollo BSP markets of Canada, Japan and Mexico, This
functionality is currently not available for US/ARC users, however the Residual Balance may be issued on an
MCO.
39.1. The current E-ticket exchange process calculates the refund due and will now display the REFUND DUE
($ER) screen with a new option to create Refundable Balance EMD-S.
If the airline does not support the single transaction for E-ticket to E-ticket exchange with a Refundable
Balance EMD-S, the option to Create EMD will not be provided and the usual agency process for
generating a refund will be followed.
Request the current exchange screen and make updates as required.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$EX NAME TRAVELPORT/DEEPIKA
PSGR 1/ 1
FARE CAD 1169.00 TOTAL CAD 1439.16
TX1 CAD
25.91 CA
TX2 CAD
3.25 RC
TX3 CAD 241.00 XT
EXCHANGE TKTS ..............-... CPN ALL
TKT101499004552673 CPN1... TKT2.............. CPN....
COMM0.00/.... ORIG FOPS.................. EVEN.
TTL VALUE OF EX TKTS CAD2660.16........ORIG BRD/OFFYYZLHR
ORIG ISSYYZ... ORIG DATE07APR13 ORIG IATA NBR67168813
ORIG TKT*.............-... ORIG INV NBR.........
PENALTY CAD............ COMM ON PENALTY...........
TAX ON PENALTY
TP1.......... TP2.......... TP3..........
>
39.2. Once the exchange screen has been completed, the REFUND DUE screen is displayed with an option to
CREATE EMD Yes/No for refundable balance.
The option Y provides the capability to create a Refundable Balance EMD-S for the single transaction.
Selecting N at this point will ignore the EMD-S creation steps and finish the exchange process.
February 19, 2014
Page 120
Product Advisory
01
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1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$ER REFUND DUE
CAD 1221.00
CREATE EMD Y/N
39.2.1. If the user enters the option N to not create an EMD for Refundable balance, the EMD screen is
ignored and the E-ticket exchange process is completed.
39.3. The option Y will present to the user a new REFUND BALANCE EMD mask.
01
02
03
04
05
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07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$ER REFUND DUE CAD
1221.00
CREATE EMD Y/N Y
>
39.4. The new REFUND BALANCE EMD MASK will have some fields automatically populated and the user will
be provided an option to add endorsements, if applicable.
Auto-populated:
Reason for Issuance code will be D for Financial Impact and Reason for Issuance Sub Code
will be 996.
Type of service Refundable Balance
February 19, 2014
Page 121
Product Advisory
Optional Endorsements to be added manually (if required):

Endorsements - optional
o Alpha and Numeric characters
o Special characters hyphen (-), slash (/), period or a dot (.) and spaces
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TO AIR CANADA
AT YYZ
AMOUNT
CAD
1221.00
RFIC/RFISC D-996
.............................................................
......................................
*ORIG ISSUE*: TICKET NUMBER 01499004552673 CITY YYZ
DATE 27AUG13
IATA CODE 6716881
>
39.5. When the user validates the Refund balance screen, endorsements can be added at this time (if
applicable), then enter at the end of the template (after the IATA number). The E-ticket will be
exchanged and an EMD-S for Refundable Balance will be issued in a single transaction, along with any
other applicable documents (MIR, itinerary receipt etc.).
39.6. The Issued In Connection With field will be populated automatically with the new ticket number when
the exchanged document and the EMD-S are issued in a single transaction.
39.7. The new screen response will include the EMD document details along with the E-ticket issuance
message.
February 19, 2014
Page 122
Product Advisory
39.8. If the airline does not support single message, the user will be displayed the Refund Due screen, with the
refund amount and a message to contact the airline directly to request for ACM (Agency Credit Memo).
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
ELECTRONIC MESSAGE DELIVERED
TKT ISSUED TTL FARE USD 1439.16
ITIN/INVOICE ISSUED
MIR ISSUED - TTL FARE USD 1439.16
PRICE APPLIES IF TICKETED BY: 07APR13
TAB AND ENTER TO REDISPLAY BF/PNR >*J7J1R0
EMD GENERATED
TOTAL
0149999991540
TRAVELPORT/DEEPIKA
0.00
0.00
39.9. The option Y to continue with the E-ticket exchange will ignore the refund data and the E-ticket
exchange will be completed, as per the current E-ticket exchange functionality.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$ER REFUND DUE CAD
1400.00 - CONTACT AIRLINE/APPLY FOR ACM
>
February 19, 2014
Page 123
Product Advisory
39.9.1. The option N will ignore the E-ticket exchange and the user will be provided an option to ignore
and re-retrieve the PNR.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$ER REFUND DUE CAD
>
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>$ER REFUND DUE CAD
>
39.10.
When ticketing is completed and the EMD-S issued (as a single transaction), a system generated
SVC segment will be added to the booking file with the status code of HI, Refund Amount and the EMD
number.
The EMDL display will be available for the EMD in the PNR, with a listing of the issued
EMD number.
The EMD Summary Display (EMDD) will display the EMD number, passengers name,
EMD description, value on the EMD document and the status of the coupon.
The EMD Detail Display will display the details of the EMD.
February 19, 2014
Page 124
Product Advisory
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
J7J1R0/50 XDBKR C166750 AG 67168813 07APR
1.1TRAVELPORT/DEEPIKA
1 SVC AC HI1 YYZ 18JUL-D/996/REFUNDABLE BALANCE/NM-1TRAVELPORT/
DEEPIKA/0149999991540C1/1221.00/CAD
2 AC 868M 18JUL YYZLHR HK1
855A 900P *
TH
E
FONE-DENT/
TKTG-T/XDB 08APR0243Z 50 AG **ELECTRONIC DATA EXISTS** >*HTE
*** TIN REMARKS EXIST *** >*T
*** LINEAR FARE DATA EXISTS *** >*LF
ATFQ-OK/$B-*2RB0/FEX/TA2RB0/CAC/ET
FQ-CAD 1169.00/CAD 25.91CA/CAD 3.25RC/CAD 241.00XT/CAD 1439.16
- 7APR M0RCEO
>
39.11.
An EMDL display will be available to provide the list of the issued EMD. The EMD list tab on the
PNR will display the EMD details.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
J7J1R0/50 XDBKR C166750 AG 67168813 07APR
1.1TRAVELPORT/DEEPIKA
1 SVC AC HI1 YYZ 18JUL-D/996/REFUNDABLE BALANCE/NM-1TRAVELPORT/
DEEPIKA/0149999991540C1/1221.00/CAD
2 AC 868M 18JUL YYZLHR HK1
855A 900P *
TH
E
FONE-DENT/
TKTG-T/XDB 08APR0243Z 50 AG **ELECTRONIC DATA EXISTS** >*HTE
*** TIN REMARKS EXIST *** >*T
*** LINEAR FARE DATA EXISTS *** >*LF
ATFQ-OK/$B-*2RB0/FEX/TA2RB0/CAC/ET
FQ-CAD 1169.00/CAD 25.91CA/CAD 3.25RC/CAD 241.00XT/CAD 1439.16
- 7APR M0RCEO
>
February 19, 2014
Page 125
Product Advisory
39.11.1. The following in an example of the EMD list (EMDL) display.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
1. AC 0149999991540 - TRAVELPORT/DEEPIKA
I 07APR13 235915 Z
***** END OF LIST *****
>
39.11.2. EMD Summary Display from the carriers database to view the EMD number, passengers name,
services issued and the status of the coupon for Refundable Balance EMD-S.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0149999991540
TRAVELP/DEEPIKA J7J1R0/1V/2RB0 67168813
CPN RFISC
DESCRIPTION
VALUE
DATE
STATUS
1 D-996
REFUNDABLE BALANCE
CAD
1221.00
OPEN
EMD DOCUMENT TOTAL:
CAD
1221.00
>EMD DETAIL DISPLAY
>EMD VOID
.
>EMD REFUND
.
>
February 19, 2014
Page 126
Product Advisory
39.11.3. From the EMD Summary Display in the above example, the user is allowed the selection to view
the EMD details from the EMD DETAIL DISPLAY. By tabbing to the parenthesis for the EMD DETAIL
DISPLAY and entering will display the data for Refundable Balance EMD-S.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
0149999991540
TRAVELP/DEEPIKA J7J1R0/1V/2RB0 67168813
RFI: D-996 REFUNDABLE BALANCE
DATE OF SERVICE: 18JUL13 QUANTITY OF SERVICES/FEES: 1
CPN AMT
CPN STATUS
ESAC
OPEN FOR USE
PRESENT TO: AIR CANADA
PRESENT AT: TORONTO/YYZ
)>
MD (for move down) on the above screen will display the next screen of data for the EMD Detail Display:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
REFUND BY ISSUING AGENT ONLY
EMD FARE DATA
BASE: CAD 1221.00
EQUIV:
TOTAL: CAD 1221.00
FOP: CA
AMT:1221.00
)>
February 19, 2014
Page 127
Product Advisory
MD (again) will display the remaining data for the EMD Detail Display:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
NAME: TRAVELPORT/DEEPIKA
GDS PNR: 1V/J7J1R0
CARRIER PNR: AC/KPU4KV
AGENCY: 2RB0
IATA NBR: 99999992
DATE OF ISSUE:01APR13
RELATED TO TKT: 014 9901369852
>EMD VOID
>EMD REFUND
39.12.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
TICKETING AGT ID:05
.
.
.
TINS/DAR Report for Apollo

The issued EMD numbers will display on the Daily Activity Report (DAR) screen with the identifier
of D, after the 3 character airline code.
Only one coupon is created for Refundable Balance EMD-S.
The E-ticket exchange and the Refundable Balance EMD-S will be reported in two
separate transactions.
The Refundable Balance EMD-S value may only be redeemed for a refund. Therefore, no
values for the automated EMD-S will appear in the TINS or in the BSP Agency Reporting
file.
The following is an example of the Apollo DAR to display the reporting of the exchange E-ticket
and the EMD number.
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
TRAVELPORT TEST
TINS REPORT
07 APR 13
CUR
AMOUNT STOCK NBR
PASSENGER NAME AGY AGY
CAD
2660.16 00003535
TRAVELPORT/DEEPIK
CAD
1439.16 00003536
TRAVELPORT/DEEPIK
CAD
0.00
TRAVELPORT/DEEPIK
>
A/L TICKET NBR
INV NBR
014E9901369851
000002142
014E9901369852
000002143
014D9999991540
39.13.
Void of an exchange of the E-ticket issued in a single transaction (with a Refundable Balance
EMD-S) will not be allowed.
Entry:
>RRVE/0149901369852
February 19, 2014
Page 128
Product Advisory
Response:
01
02
03
04
05
06
07
08
09
10
11
1
2
3
4
5
6
1234567890123456789012345678901234567890123456789012345678901234
>RRVE/0869901369852
UNABLE TO PROCESS E-TICKET VOID - NOT SUPPORTED FOR SINGLE MSG
>
Error Codes
A. Error Table 1 for Galileo and Apollo
Error Message Text
Description
HMET TABLE PRINT NOW MUST BE SET TO Y FOR

PRINTING OF EMD
INVALID EMD COMMISSION FORMAT
The print now must be set to Y to print the support

document for the EMD.
For Galileo invalid data other than numeric or A
was input after the commission option of Z in the
EMDI entry.
For Apollo invalid data other than number or $
(dollar sign) was input after the commission option
of Z in the EMDI entry.
Or
If the data input in the commission option is
greater than 9 numeric.
The plating carrier is missing from the AUTH field.
The xx in the error message is the carrier code.
Duty code is not allowed to issue a ticket.
The printer type in the HMET table is TKT.
INVALID EMD VALIDATING CARRIER xx

LOCATION NOT AUTHORIZED
NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD
NO AGENCY AGREEMENT EXIST ACCESS DENIED
UNABLE TO PROCESS EMD NOT AUTHORIZED FOR

DOCUMENT ISSUANCE
UNABLE TO PROCESS EMD NOT AUTHORIZED FOR
ELECTRONIC TICKETING
UNABLE TO FULFILL EMD INVALID PRINTER STATUS
UNABLE TO PROCESS EMDUSER MUST HAVE TINS
ENABLED
February 19, 2014
The logic for EMD display will be the same as ETicket display. If the agency is allowed to display an
E-Ticket then they will also be allowed to display an
EMD.
The type field in the AAT is 00. The type field must
be anything other than 00.
The TKLS (Electronic Ticketing) field in the AAT
must be Y.
The printer status must be UP (U) to print the EMD
support document.
The TKTN Tins field must be set to Y.
Page 129
Product Advisory
B. Error Table 2 for Worldspan

Error Message Text
Description
Invalid data other than a numeric or a dollar sign

($) was input after the commission option of K in
the EMDI entry.
Or if the data input in the commission option is
greater than 9 numeric.
The agency is not authorized (in the Positive
Authorization Table or PAT) to validate tickets on
the carrier. The xx in the error message will reflect
the validating carrier.
The XIM option in the EMDI entry is to inhibit the
sending of the interface message with the input of
the EMDI entry. This error is given because the
location making the EMDI entry is not set up to
issue an interface message
The APRVD E-TKT field in the A.I.R. must be
updated to reflect the value of YES.
The AUTO VAL field in the A.I.R. must be updated
to reflect the value of YES.
The location making the EMDD request is not the
issuing location and does not have the approved
bridge/branch agreements with the issuing
location to display the data.
The printer is in a fail status and it must be in a
valid status to print the EMD support document.
INVALID EMD VALIDATING CARRIER xx
INVALID OPTION #XIM
NEED APRVD E-TKT YES- TO ISSUE EMD

NEED AUTO VAL YES TO ISSUE EMD
NO AGENCY AGREEMENT EXIST ACCESS DENIED
UNABLE TO FULFILL EMD INVALID PRINTER STATUS
C. Error Table 3 for Galileo/Worldspan/Apollo

Error Message Text
Description
CHANGES MADE TO PNR END TRANSACTION OR

IGNORE PRIOR TO EMDI
COMMISSION RATE MUST BE LESS THAN 100
The PNR/BF is pending a change.
DUPLICATE OPTION xx
DUPLICATE PASSENGER NOT ALLOWED
DUPLICATE SEGMENT NOT ALLOWED

EMAIL ADDRESS REQUIRED TO USE THE PE MODIFIER
February 19, 2014
The commission percentage input in the

commission option in the EMDI entry must be less
than 100.
An EMDI option may only be input once in the
EMDI entry.
The xx in the error is the EMDI option.
The same passenger/name number cannot be
repeated in the name select option in the EMDI
entry.
The same segment number cannot be repeated in
the segment select option in the EMDI entry.
This error message will display if the print
modifier of PE-R or PEnnn-R to email the EMD
customer receipt is input in the EMDI entry and an
email address is not found in the PNR.
Page 130
Product Advisory
Error Message Text
Description
EMD CANNOT BE VOIDED DOCUMENT NUMBER

NOT FOUND
EMD CANNOT BE VOIDED EMD NUMBER
PREVIOUSLY VOIDED
EMD EXCHANGE REQUIRES A SERVICE SELECTION
OPTION
EMD INVALID DOCUMENT NUMBER 13 DIGIT
NUMBER REQUIRED
EMD NOT PREVIOUSLY RETRIEVED REDISPLAY EMD
AND TRY AGAIN
The EMD number cannot be found on the

DDL/Tins for the location issuing the void entry.
The EMD number has already been voided and is
showing as void on the DDL/Tins.
A service selection option is required in the EMDI
entry for an EMD even exchange.
The EMD number must be 13 numeric when it is
input in the void entry of EMDV.
This message is given when a selection for one of
the options on the EMD Summary display is
requested and the display has been ignored and is
no longer active.
The document code input for the print parameter
option of PP- or PI- in the EMDI entry is to print a
support document that is not allowed to be
printed.
The data input in the EMDI endorsement option is
less than 3 characters or greater than 147
characters.
The commission amount must be less than the
amount of the EMD.
The commission indicator in the Universal Record
for the service to be issued indicates that a
commission is not allowed.
The commission rate must be less than 100.
EMD SUPPORT DOCUMENT NOT ALLOWED TO BE

PRINTED
ENDORSEMENT TEXT MUST BE 3 TO 147

CHARACTERS
ERB-COMMISSION AMOUNT TOO LARGE
ERB-COMMISSION NOT ALLOWED FOR THIS EMD
ERB-COMMISSION RATE TOO LARGE

ERB-CONTACT CREDIT CARD VENDOR FOR
AUTHORISATION
ERB-CREDIT CARD AUTHORISATION FAILED CALL
HELP DESK
ERB-CREDIT CARD TYPE NOT ACCEPTED BY THIS
AIRLINE
ERB-CREDIT CARD TYPE NOT ACCEPTED IN THIS
MARKET
ERB-CURRENCY CODE DOES NOT MATCH
ERB-EMD CANNOT BE EXCHANAGED EXCHANGE

NOT ALLOWED BY CARRIER
You will need to contact the credit card vendor to

obtain an authorization.
There is a problem such as the link is unavailable
or no response was received back. .
The credit card form of payment for the issuance
of the EMD is not accepted by the airline.
The credit card form of payment for the issuance
of the EMD is not accepted in the market.
The currency code for the service in the Universal
Record is different than the primary currency
code in the A.I.R. or AAT for the issuing location.
The EMD-A (or Associated EMD) requires the IC
option (with the associated ticket number) in the
EMDI entry.
The passenger type code is not allowed by the
airline for the issuance of the EMD.
The coupon status in the vendors database for
the original EMD number is not valid for an
exchange.
The validating carrier does not support or allow an
exchange.
ERB-EMD CANNOT BE VOIDED COUPON STATUS

NOT ELIGIBLE
The EMD number is not allowed to be voided

because of the coupon(s) status.
ERB-EMD-A REQUIRES IN CONNECTION WITH TICKET

NUMBER
ERB-EMD AIRLINE DOES NOT SUPPORT PASSENGER
TYPE CODE
ERB-EMD CANNOT BE EXCHANGED COUPON
STATUS NOT ELIBIBLE
February 19, 2014
Page 131
Product Advisory
Error Message Text
Description
ERB-EMD CANNOT BE VOIDED VOID NOT ALLOWED

BY PLATING CARRIER
ERB-EMD CANNOT BE REFUNDED
The plating carrier rejects the message to void the

EMD number.
The EMD number cannot be refunded because
the coupon status is already a status, such as void
or exchange or already refunded, that does allow
a refund.
The service that the EMD number is for was filed
as a non-refundable service and it cannot be
refunded.
At the GDS level the agency has not been given
authority to issue EMDs.
Invalid data input for the commission, such as
incorrect decimal places.
The issuance of the EMD is only allowed for a
single RFIC.
The EMD process is not supported by the GDS.
ERB-EMD COUPON IS NOT REFUNDABLE
ERB-EMD IS INHIBITED IN THIS AGENCY

ERB-INVALID EMD COMMISSION FORMAT
ERB-EMD MUST BE SINGLE RFIC
ERB-EMD NOT SUPPORTED
ERB-EMD NOT YET SUPPORTED FOR THIS AIRLINE
ERB-EMD NOT YET SUPPORTED IN THIS MARKET

ERB-EMD PASSENGER TYPE CODE NOT YET
SUPPORTED IN THIS MARKET
ERB-EMD SERVICE TYPE NOT SUPPORTED
ERB-EMD SERVICE TYPE NOT SUPPORTED BY AIRLINE
ERB-EMD SUPPORT DOCUMENT MAY ONLY BE
DISPLAYED
ERB-EMD TYPE NOT SUPPORTED
ERB-EMD TYPE NOT SUPPORTED BY AIRLINE
ERB-EMD VOID NOT SUPPORTED
ERB-EMD VOID NOT SUPPORTED BY THIS AIRLINE
ERB-EXCHANGE NOT ALLOWED FOR MULTIPLE
COUPONS
ERB-EXCHANGE REQUIRES SAME EMD DOCUMENT

TYPE EMD-S OR EMD-A
February 19, 2014
The airline for the service in the EMDI entry to be

fulfilled does not support the issuance of the
EMD.
The market does not yet allow the issuance of
EMDs.
For the EMDI entry to issue the EMD, the
passenger type code is not yet supported for the
BSP.
The only service types allowed are E (free), F
(flight) and H (booking not required).
The only service types allowed are E (free), F
(flight) and H (booking not required).
The EMD support document in the Request
Support Document option was input to be printed
and it may only be displayed.
The allowed EMD fulfilment types are EMD-S and
EMD-A.
The allowed EMD fulfilment types are EMD-S and
EMD-A.
The void process for the EMD is not supported by
the GDS.
The void process for the EMD is not supported by
the airline.
The EMD even exchange will be allowed only if
the original EMD number being exchanged has
only 1 coupon. This error message will display if
the data returned from the vendor is greater than
1 coupon for the exchanged EMD number.
For the EMD even exchange the EMD document
type (EMD-S or EMD-A) must be the same for
both the original EMD number and the new issued
EMD number.
Page 132
Product Advisory
Error Message Text
Description
ERB-ONLY 1 EMD SUPPORT DOCUMENT MAYBE

DISPLAYED PER ENTRY
The input was to display more than 1 support

document. The Request Support Document only
allows 1 EMD support document to be displayed.
The Request Support Document only allows the
display or print of 1 EMD support document.
The Universal Record cannot be found for the
services to be issued in the EMDI entry.
The airline requires FOID (form of identification)
be provided before the EMD can be issued.
The FOID data for the issuance of the EMD is not a
valid form of identification for the airline.
The form of payment is not valid for the issuance
of the EMD by the airline.
The form of payment is not valid for the issuance
of the EMD for the issuing locations market.
The form of payment is not listed as a valid form
of payment for the issuance of the EMD.
The commission percentage in the EMDI entry
contained 3 or more numeric following the
decimal.
Invalid data was input as the delivery method for
the Request Support Document.
minimum or maximum characters for the given
name is not per the requirements for the issuing
carrier.
minimum or maximum characters for the
surname is not per the requirements for the
issuing carrier.
The number of services for the EMDI entry is
greater than the maximum number of services
allowed in a single EMDI entry.
The number of passenger names for the EMDI
entry is greater than the maximum number of
passenger names allowed for the EMDI entry.
The number of passenger names for the EMDI
entry is greater than the maximum number of
passenger names allowed for the market.
The carrier select option is required in the EMDI
entry when there are multiple carrier codes for
the services (SSRASVC) in the PNR/BF.
Input of the entry to display the agencys
allocation of EMD numbers and there were no
EMD numbers found for the requesting location.
The entry of EMDL or EMDH is input and there are
no issued EMD numbers found to be displayed.
For an EMD exchange the following error message
will be given if the validating carrier number for
the original EMD number is not the same as the
ERB-ONLY 1 EMD SUPPORT DOCUMENT MAYBE

REQUESTED PER ENTRY
ERB-ERROR IN RETRIEVING STORED SERVICE DETAILS
ERB-FOID REQUIRED BY THIS AIRLINE
ERB-FOID TYPE NOT SUPPORTED BY EMD AIRLINE
ERB-FORM OF PAYMENT NOT ACCEPTED BY THIS
AIRLINE
ERB-FORM OF PAYMENT NOT ACCEPTED IN THIS
MARKET
ERB-FORM OF PAYMENT NOT VALID FOR EMD
ERB-INVALID EMD COMMISSIN FORMAT
ERB-INVALID DATA FOR DELIVERY METHOD

ERB-INVALID GIVEN NAME LENGTH
ERB-INVALID SURNAME LENGTH
ERB-MAXIMUM NUMBER OF COUPONS EXCEEDED

FOR EMDI
ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED
FOR EMDI
ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED
FOR EMDI IN THIS MARKET
ERB-NEED CARRIER SELECT TO ISSUE EMD
ERB-NO DOCUMENT NUMBERS TO DISPLAY
ERB-NO EMDL DATA FOUND

ERB-NO INTERLINE AGREEMENT
February 19, 2014
Page 133
Product Advisory
Error Message Text
Description
carrier for the new service to be issued
ERB-ORIGINAL EMAIL ADDRESS NOT FOUND FOR THE

PE MODIFIER
On the REQUEST SUPPORT DOCUMENT screen the

print modifier of PE is input as the DELIVERY
METHOD to re-send an email of the EMD
Customer Receipt and there is no original email
address found in the EMDH.
ERB-PASSENGER TYPE CODE NOT SUPPORTED FOR

EMD

passenger type code is not allowed per the
requirements for the issuing carrier.
A price validation was done and the price of the
service now is not the same as the price of the
service when it was sold.
A call was made for a price validation and a
response was not received.
The RFIC for the selected services to be fulfilled is
not valid for the issuance of the EMD.
The services stored in the UR (the UR holds the
details for the sold merchandising services) do not
match the services to be issued in the EMDI entry.
The service to be fulfilled has a non-confirmed
status code.
Fulfilment of the service with the issuance of an
EMD is to be on the same date as the sell date.
The entry of EMDI was input to issue the EMD and
the service was not found in the UR (the UR holds
the details for the sold merchandising services).
The credit card request has been declined by the
credit card vendor.
For the EMD even exchange, the amount of the
original EMD number and the amount for the new
service must be the same.
The currency code of the original EMD number
and the currency code for the new service must
be the same.
The vendor locator could not be found and the
carrier requires a vendor locator to be sent in
EMD issue message being sent to the carrier.
The void message was sent to the carrier but a
response from the carrier was not received.
There is no form of payment in the PNR/BF or in
the EMDI entry to issue the EMD.
Data input in the EMDI endorsement option that
is not allowed.
Only the input of a single character for the
document code is allowed immediately following
the print modifier.
This error message will display for the PEnnnmodifier if data other than numeric is input
ERB-PRICE OF SERVICE HAS CHANGED CANCEL AND

RESELL SERVICE THEN ISSUE EMD
ERB-PRICE VALIDATION FAILED RETRY ENTRY
ERB-RFIC CODE NOT VALID FOR EMD
ERB-SERVICE DETAILS DO NOT MATCH STORED
RECORD
ERB-SERVICE IS NOT CONFIRMED
ERB-SERVICE MUST BE FULFILLED ON SAME
CALENDAR DATE AS SOLD
ERB-SERVICE NOT FOUND
ERB-TRANSACTION DECLINED BY CREDIT CARD

VENDOR
ERB-UNABLE TO EXCHANGE AMOUNTS MUST BE
THE SAME
ERB-UNABLE TO EXCHANGE CURRENCY CODES
MUST BE THE SAME
ERB-VENDOR LOCATOR REQUIRED
ERB-VOID FAILED-NOT REPORTED FOR SETTLEMENTRETRY VOID

FOP REQUIRED FOR EMD
INVALID CHARACTER IN ENDORSEMENT
INVALID DATA FOR THE PRINT MODIFIER
February 19, 2014
Page 134
Product Advisory
Error Message Text
Description
following the PE modifier.
INVALID DATA IN THE EMDL ENTRY
Other data was included with the input of EMDL.
INVALID DOCUMENT CODE FOR THE PRINT MODIFIER
An incorrect document code identifier was input

following the print modifier.
The number of decimal places for the EMD
commission select option in the EMDI entry does
not match the number of decimal places for the
currency code in the A.I.R. or AAT for the issuing
location.
Or
There must be 2 decimal places for the
commission when input using the P for a percent
commission.
When invalid data is input after the commission
option of K in the EMDI entry.
Incorrect data input following the EX option in the
EMDI entry. Only the data of E followed by 13
numeric is allowed in the EX option.
The credit card manual approval code input in the
form of payment option in the EMDI entry is
greater than 8 characters.
The xxxxxx data in the error message represents
the data that caused the error.
The fourth character of the EMDx entry is not a
valid function for EMD.
Only numeric data allowed following the input of
EMDH.
The input of EMDDn (n equals a line number from
the EMDL response) and the number from the
EMDDn entry is not found on the EMDL display.
Or
The input of EMDDn and the EMD List is not
displayed.
Invalid data for an EMDI modifier was input in the
EMDI entry.
The xx in the error is the invalid modifier in the
EMDI entry.
The modifier is not allowed in the EMDI entry for
an EMD exchange.
The xx in the error message will be replaced with
the invalid modifier in the EMDI entry.
The data after the N or P for the name select
option in the EMDI entry does not meet the
number decimal format.
A name is selected using the name select option
in the EMDI entry and the name does not exist in
the PNR/BF.
INVALID EMD COMMISSION DECIMAL FORMAT

INVALID EMD EXCHANGE DATA
INVALID FOP xxxxxx
INVALID FORMAT CHECK ENTRY AND TRY AGAIN

INVALID FORMAT FOR THE EMDH ENTRY
INVALID LINE NUMBER
INVALID MODIFIER xx
INVALID MODIFIER FOR AN EMD EXCHANGE xx
INVALID NAME SELECT FORMAT
INVALID PASSENGER SELECTED
February 19, 2014
Page 135
Product Advisory
Error Message Text
Description
INVALID SEGMENT SELECTED
The segment selected using the segment select

option in the EMDI entry does not exist.
Or
The segment number selected in the S modifier in
the EMDI entry is not an automated SVC segment.
Incorrect data input at the tab stop for the
selection of EMD REFUND from the EMD
SUMMARY DISPLAY screen.
Incorrect data input at the tab stop for the
selection of a function from the EMDD response.
The SSR number input in the G modifier for SSR
selection either does not exist, is non-numeric,
number was not included with the G modifier or
the SSR selected is not an SSRASVC.
A split or multiple form of payment is not valid for
the issuance of the EMD. (release 2)
The related ticket number option in the EMDI
entry is only for a single ticket number and for
one passenger name. The related ticket number
option requires a name select option when there
are multiple names in the PNR.
The printer assigned to print the EMD support
document is an ATB printer.
Or
No linked/association to a plain paper printer is
found.
No SSRASVCs match the options input in the EMDI
entry.
The input of the EMDI entry and there are no
services (SSRASVC) in the PNR/BF.
The input of EMDL/F is only allowed after the
input of EMDL and a list of items have been
displayed.
To issue an EMD with the input of the EMDI entry,
the agent must have an active PNR/BF displayed.
Name select using the name select option in the
EMDI entry must be in ascending order.
The reason for issuance code input in the RFIC
select option in the EMDI entry does not exist in
an SSRASVC in the PNR/BF or is an invalid
character or too many characters.
Segment select using the segment select option in
the EMDI entry must be in ascending order.
The segment selected using the manual SVC select
option is not a manual SVC segment.
Or
An EMDI modifier (such as name select, RFIC
select, vendor select, etc.) that is not allowed in
combination with the automated SVC selection
modifier of S was input in the EMDI entry.
INVALID SELECTION CODE USE F
INVALID SELECTION CODE USE X OR V

INVALID SSR SELECTED
MULTIPLE FORM OF PAYMENT NOT ACCEPTED FOR

EMD
NAME SELECT ONE PASSENGER FOR EMD WITH
RELATED TICKET
NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD
NO EMDS MATCH SELECTION CRITERIA

NO EMD SSR EXITS
NO DATA AVAILABLE TO DISPLAY
NO TRANSACTION PRESENT
PASSENGER SEQUENCE INVALID
REASON FOR ISSUE CODE NOT FOUND
SEGMENT SEQUENCE INVALID

SELECTION NOT ALLOWED WITH SVC SELECT
February 19, 2014
Page 136
Product Advisory
Error Message Text
Description
SELECT ONLY 1 SEGMENT WITH SVC SELECT
Only the selection of 1 manual SVC service or 1

automated SVC segment number is allowed in
the S modifier in the EMDI entry.
An invalid vendor code or a valid vendor code that
is not found for a service in the SSRASVC was
input in the vendor select option in the EMDI
entry.
SSR Selection not combinable with other
"selection" (RFIC, Vendor, Segment or
Name/Passenger) modifiers.
The xx in the error message is the selection
modifier found in the EMDI entry that is not
allowed.
The ticket number in the related ticket number
option in the EMDI entry must be 13 numeric
digits.
EMD may only be issued when the SSR ASVC
status code is KD or HI. Any other SSR status
will result in this error response.
While issuing the EMD there was no response
from the EMD validating carrier. If the error
response persists then the Travelport Helpdesk
should be contacted for assistance.
SERVICE NOT FOUND FOR VENDOR
SSR SELECTION NOT ALLOWED WITH xxx
TICKET NUMBER RELATED TO EMD MUST BE 13

DIGITS
INVALID SSR STATUS CODE FOR EMDI - STATUS MUST
BE KD OR HI
ERB-NO RESPONSE - CONTACT TRAVELPORT
HELPDESK
D. Error Table 4 / EDIFACT Responses for Galileo/Apollo/Worldspan

EDIFACT Response Text
ERC-001-INVALID DATE
ERC-027-VENDOR DOES NOT ALLOW EXCHANGE OF THIS DOCUMENT
ERC-033-REASON FOR ISSUANCE CODE MISSING OR INVALID
ERC-034-REASON FOR ISSUANCE SUB CODE MISSING OR INVALID
ERC-042-MAXIMUM OF ONE REASON FOR ISUANCE CODE PER DOCUMENT
ERC-043-RFI SUB CODE DOES NOT MATCH RFIC PRIMARY CODE
ERC-044-RFIC-RFISC NOT AUTHORIZED FOR EMD TYPE
ERC-047-MAXIMUM RFIC-RFISC VALUE EXCEEDED
ERC-048-RFIC-RFISC NOT VALID FOR SALE IN COUNTRY OF ISSUE
ERC-049-RFIC-RFISC NOT AVAILABLE AT BORAD POINT
ERC-050-RFIC-RFISC NOT AVAILABLE TO OFF POINT
ERC-053-MAY NOT CONTAIN BOTH A FARE CALC AND A COUPON VALUE
ERC-055-EXCEEDS MAXIMUM NUMBER OF COUPONS PERMITTED
ERC-056-RFIC-RFISC NOT AUTHORIZED FOR USE-SELL
ERC-109-INVALID COUNTRY CODE
ERC-132-EXCEEDS MAXIMUM NUMBER OF SEGMENTS
ERC-145-EXCEEDS MAXIMUM NUMBER IN PARTY
ERC-151-SURNAME IS MANDATORY
ERC-152-GIVEN NAME IS MANDATORY
ERC-153-NAME MISMATCH
February 19, 2014
Page 137
Product Advisory
EDIFACT Response Text

ERC-154-MESSAGE FUNCTION INVALID
ERC-155-MESSAGE FUNCTION NOT SUPPORTED
ERC-350-COUPON IS UNDER AIRPORT CONTROL
ERC-364-INVALID DOCUMENT NUMBER
ERC-368-NOT AUTHORIZED
ERC-381-RECORD LOCATOR IS REQUIRED
ERC-400-DUPLICATE DOCUMENT NUMBER
ERC-401-DOCUMENT NUMBER NOT FOUND IN AIRLINE DATABASE
ERC-466-FORM OF PAYMENT IS INVALID
ERC-705-MISSING OR INVALID COUPON-BOOKLET NUMBER
ERC-709-INVALID OR MISSING FREQUENT TRAVELER INFORMATION
ERC-718-INVALID DOCUMENT TYPE
ERC-749-COUPON STATUS IS NOT OPEN
ERC-754-DOCUMENT OUTSIDE VALIDITY DATE
ERC-755-INVALID EXCHANGE-COUPON MEDIA
ERC-75W-TOTAL-BASE FARE AMOUNT IS INCORRECT
ERC-75Y-TAX CODE PROHIBITED
ERC-760-CONJUNCTIVE DOCUMENT NUMBERS ARE NOT SEQUENTIAL
ERC-745-AIRLINE DOES NOT ALLOW REFUND OF THIS DOCUMENT
February 19, 2014
Page 138
Product Advisory
Travelport provides this document for information purposes only and does not guarantee that the information contained in this document is
accurate, current or complete.
This document and the products listed herein are subject to change without notice.
2014 Travelport. All rights reserved. All other trademarks are the property of their respective owners.
February 19, 2014
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PA 1183 (Version 06) Electronic Miscellaneous Document (EMD) PDF

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Product Advisory

Electronic Miscellaneous Document (EMD)

High Level Description:

18-Feb-14 for EMD Standalone (EMD-S) for

Reason For Issue:

Car, Hotel, Rail or Cruise

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

Version 03 Issued 07-May-12

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

Selection Criteria Modifiers for the EMDI Entry ...................................................................................................7

Issue Modifiers for the EMDI Entry .......................................................................................................................7

The New Screen Response for the Issued EMD(s) ................................................................................................9

EMD Support Documents ...................................................................................................................................10

Heading with numbering ................................................................................................................................15

DDL (Daily Document Log) Screen Changes for Worldspan ...........................................................................18

TINS Screen Change for Galileo ......................................................................................................................21

TINS Screen Changes for Apollo .....................................................................................................................22

EMDL (EMD List) for the Issued EMD Numbers ..............................................................................................23

EMDD Entry for the EMD Summary Display ...................................................................................................27

EMD Summary Display for Galileo/Apollo ......................................................................................................29

The EMD DETAIL DISPLAY ...............................................................................................................................30

EMD HISTORY DISPLAY (where supported by airline) ....................................................................................33

Void of the EMD Number for Worldspan/Galileo/Apollo ..............................................................................35

The EMDH Display ..........................................................................................................................................37

The Request Support Documents Field in the EMDH Display ........................................................................40

Refund of the EMD Number for Worldspan/Galileo/Apollo ..........................................................................42

Heading with numbering ................................................................................................................................44

The EMD Credit Card Charge Form Support Document .................................................................................45

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

EMD Customer Receipt Support Document ...................................................................................................46

The EMD Associated (or EMD-A) ....................................................................................................................48

Even Exchange for an EMD .............................................................................................................................50

E-Mail for the EMD Customer Receipt Support Document ............................................................................61

EMD Standalone (EMD-S) for a group name ..................................................................................................71

EMD Standalone (EMD-S) for an infant passenger .........................................................................................73

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

Increased revenue by selling more services through more channels.

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

Detail and Customer Examples

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

Selection Criteria Modifiers for the EMDI Entry

Issue Modifiers for the EMDI Entry

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

PE- = email the EMD Customer Receipt

February 19, 2014

TRAVELPORT CONFIDENTIAL INFORMATION

Electronic Miscellaneous Document (EMD)

The New Screen Response for the Issued EMD(s)