High Performance Organization

Hi guys m attaching material on High Performance organization. CREATING HIGH

PERFORMANCE ORGANISATIONS
High performance organizations arent born, they are made. Building them involves
paying attention to customers and employees, innovating furiously and making quality a
way of life . -Ganesh Natarajan
BUSINESS DEFINITION
An organization which has adopted a set of working practices deemed to enhance
individual and organizational performance .
Another Definition Of HPO
An agile organization where process, people and technology are in full alignment, and
where
The greater good of all parties, whether they be investors, executives, management or line
workers, is well served.
A high-performance business improves faster than its competition and sustains that rate.
The 8 Core Competencies
Organizational Stewardship
Systems Thinking
Creative Thinking
Flexibility/Adaptability
Customer Service
Interpersonal Effectiveness
Personal Mastery & Technical Skills
Organizational Stewardship
Committed to the mission and vision of the organization, shows a concern for co-workers
and customers, uses resources wisely, & supports others in their work
Systems Thinking
Able to see the relationship of the part to the whole, to know how ones actions affect
others, grasps the big picture, & encourages teamwork.
Creative Thinking
Thinks out of the box, open to see alternative solutions, challenges assumptions,
encourages & supports new ideas, & takes appropriate risks.
Personal Mastery
Assumes responsibility to assess ones strengths and needs, plans continued growth and
learning, balances competing priorities and demands, & actively seeks feedback from
others.
Technical Skills
Displays skills and abilities to perform assigned tasks, including basic literacy and
computer skills, & participates in measuring outcomes of work.

Interpersonal Effectiveness
Communicates clearly, listens actively,anticipates customer needs, contributes within
group projects, & coaches others in their learning and development.
Customer Service
Committed to exceeding the customers needs, understands the customers perspective, &
uses customer feedback to improve individual performance.s
The Differences in Organizations:
A Traditional vs. High Performance Organization
Traditional Organization
Reacts to changes in the External Business Environment
Undefined or strong organization culture
Undefined/No leverage of core capabilities
Local/Regional in Scope and Vision Direction
Traditional/same-old business model
Change from the top only
Driven by the External Business Environment
Low to average growth rate (5-10%), profitability,stock price, 90-95% First Pass Prime
High Performance Organization
Capabilities to predict changes in the External Business Environment
Adaptive organization Culture
Leverages Core Capabilities
Global Scope and Vision Direction
Re-acting and Changing Business Models
Changes are Bottom-up and Top-down
Driven by Internal Forces and Customers/Consumers/Markets (External Business
Environment)
High growth rate (15%), profitability, stock price, 100% First Pass Prime