Europass

Curriculum Vitae

MBA - Global Business & Sustainability

In New Markets & Europe
Corporate Social Strategist & Knowledge Worker
Corporate Social Responsibility & Shared Value Advisor
Social Brander & Social Media Optimization Advisor
Sustainable Internationalization Advisor

Personal information
First name(s) / Surname(s)

HADDAD Akrem

Address(es)

28B, Residence Samar, Jaafar 2083, Ariana, Tunisia

Telephone(s)

+216 70 685625

Fax(es)

+216 70 685625

E-mail

Professional: akrem@kremadvisor.com

LinkedIn

http://www.linkedin.com/in/beezsmart

Nationality

Tunisian

Date of birth

22. 06. 1975

Gender

Male

Mobile:

+216 21400129

Personal :

hadmerk@gmail.com

Education and training

Dates

December 2010/ February 2012

Title of qualification awarded

Certified Trade Advisor (by International trade Center, the joint Agency of UNCTAD & WTO)

Principal subjects/occupational skills

covered

Business Management System for Competitive business strategy and sustainable internationalization

Name and type of organisation providing

education and training

ITC ( joint agency of UNCTAD & WTO)

Dates

September 2010

Title of qualification awarded

Certificate of Attendance

Principal subjects/occupational skills

covered

Market access requirements Organic Products & Food

Name and type of organisation providing

education and training

CBI Centre for the Promotion of Imports from developing countries, an agency of the Netherlands Ministry of
Foreign Affairs; in cooperation with Cepex

Dates

February 2010/ July 2010

Title of qualification awarded

Certificates of attendance

Principal subjects/occupational skills

covered

Knowledge Management & Social Network Analysis; Change Management; New Communication Era &
effectiveness of Networks; Cross cultural Management

Curriculum Vitae

AKREM HADDAD

2013

Name and type of organisation providing

education and training

Arforgh; Sustainable Development & Innovation Group & ConForm

Dates

March 2009/ March 2010

Title of qualification awarded

MBA New Market & Europe

Principal subjects/occupational skills

covered

Core courses: International Marketing and Communications, Business and Corporate Strategy, Corporate Social
Responsibility, International economy, Business Law and International Trade, Global strategy Europe and New
Markets, European Union Economy, Human Resources Management and Leadership, Management Practices in
Multicultural Context, Accounting, Reporting, Corporate Finance and Financial Intermediation, Multilateral banking
and project financing, Project Management, Operations Management, Market Analysis, Merge & Acquisitions,
Microfinance, Social Entrepreneurship

Name and type of organisation providing

education and training

Universit Cattolica del Sacro Cuore - ALTIS - Postgraduate School Business & Society - Milan Campus. Via S.
Vittore; 18 - 20123 Milan (Italy) http://altis.unicatt.it/it/master/mba_new_markets_europe

Dates

october 2009 february 2010

Title of qualification awarded

Advanced Post graduate Certificate Euromediterranean school 4th edition-Introduction to Entrepreneurship

Principal subjects/occupational skills

covered

Business Strategy, Business Plan and International Growth, management, internationalization & multiculturalism

Name and type of organisation providing

education and training

Regione Lombardia, Promos-Camera di Commercio di Milano, Fondazione per la Sussidiariet & ALTIS.
http://www.sussidiarieta.net/files/Pdf/Bandoems2009.pdf?apri=Formazione
http://altis.unicatt.it/it/notizie/euromediterranean_school_introduction_to_entrepreneurship

Dates

February 2008/November 2008

Title of qualification awarded

Certificate/ Export Consultant

Principal subjects/occupational skills

covered

9 technical export-workshops: Export-diagnosis; strategy for international development; intelligence/research for

international trade; How to negotiate internationally and how to manage cultural differences; supply chain in
international markets; Incoterm2000; export-costs; legal security for international operations.

Name and type of organisation providing

education and training

CEPEX www.cepex.nat.tn (Export Promotion Center / Centre de promotion des exportations)

FAMEX http://www.famex.org.tn/fr/ (Tunisias Export Market Access Fund/ Fonds dAccs aux Marchs
dExportations), promoted by WB

Dates

16 September 24 November 2007

Title of qualification awarded

Advanced Post graduate Certificate Euromediterranean school 2nd edition-Introduction to Entrepreneurship

Principal subjects/occupational skills

covered

Advanced training & research in Entrepreneurship & Management for Sustainable Development. (Distribution and
customer service ; Performance measurement ; Banking Systems; financial intermediation venture capital and
development issues; Supply Chain.; International Law: Business transaction - trade and agreement ; Global value
Chain ; Economics of Tourism ; Organizational evolution of Industrial Logistics; Warehousing & Inbound transport
and warehousing operations; Performance measurement; Outsourcing Logistic operations: economics and strategic
approach ; International Commerce and Fiscal Implication; Dynamic and culture of entrepreneurship ) + Internship
in Italy; http://www.univiu.org/research/icesd/euromediterraneanschool

Name and type of organisation providing

education and training

ICeSD ( training and research center Italy)

Venice International University
Isola di San Servolo
30100 Venice - Italy
viu@univiu.org
tel. +39 041 2719511
fax. +39 041 2719510
http://www.univiu.org

Dates

May 2006 Not achieved

Title of qualification awarded

Final level French Licence "Miage" (Applied data processing for enterprise management)/E-Learning.

Principal subjects/occupational skills

covered

Data processing systems, Marketing, Project Management, Telecommunication, DB, HR, Human Machine
Interface, Statistics

Name and type of organisation providing

education and training

PICARDIE JULLES VERNE French University in cooperation with Virtual University of Tunis & ISG

Curriculum Vitae

AKREM HADDAD

Universit Cattolica del Sacro Cuore

ALTIS - Postgraduate School Business & Society
Milan Campus.
Via S. Vittore, 18
20123 Milan (Italy)
http://altis.unicatt.it

2013

Dates

January - February 2007

Title of qualification awarded

Certificate

Principal subjects/occupational skills

covered

Investment Promotion & Enterprise Development Program

Name and type of organisation providing

education and training

Arab Regional Center for Entrepreneurship & Investment Training in cooperation with the Arab Gulf Program for
United Nation Development Organization, CJD (young leaders' center) and Investment promotion unit Tunisia (IPUUNIDO)

Dates

December 2005

Title of qualification awarded

Certificate

Principal subjects/occupational skills

covered

Enterprise Creation & Entrepreneur training Program (CEFE)

Name and type of organisation providing

education and training

National Agency for Employment and Independent Work (ANETI)

Dates

August 2004

Title of qualification awarded

Certificate

Principal subjects/occupational skills

covered

NETWORK+ (Network & telecommunication)

Name and type of organisation providing

education and training

SPG Service (Technical education center, Microsoft certified)

Dates

September 2003 - July 2004

Title of qualification awarded

Bachelors degree in English literature

Principal subjects/occupational skills

covered

Thesis title: THE ARABIC LITERARY THEORY BETWIXT THE NATIVE AND THE HELLENIC TRADITIONS

Name and type of organisation providing

education and training

High Institute of Languages, Tunisia

Dates

October 2003

Title of qualification awarded

Certificate

Principal subjects/occupational skills

covered

Customer Relation Management

Name and type of organisation providing

education and training

ASyMpToTe, coaching & consultancy

Dates

April 2002

Title of qualification awarded

Training Certificate

Principal subjects/occupational skills

covered

Web Marketing & Web site-Referencing

Name and type of organisation providing

education and training

Access To e Business (Web Marketing Agency)

Dates

September 1995- July 1996

Title of qualification awarded

Management & Economics Tunisian Baccalaureate (High-school leaving exam; 'A'-level equivalent - GB)

Principal subjects/occupational skills

covered

Management, Economics, foreign languages, mathematics, geography

Name and type of organisation providing

education and training

Ben Arous High school

Curriculum Vitae

AKREM HADDAD

2013

Work experience

Dates

June 2013- Presently

Occupation or position held

Project Coordinator Entrepreneurship and Business Development

Main activities and responsibilities

Strategic orientation & partnership building, Organizational development & Management, communication & external
relation

Name and address of employer

UNIDO (United Nations Industrial Development Organization) Business, Investment and Technology Service Branch
Programme-Development and Technical Cooperation Division. Vienna International Centre PO BOX400, A-1400
Vienna, Austria. Country Office Tunisia: 2me tage, Immeuble API 63, rue de Syrie 1002 Tunis-Belvdre
TUNISIA.

Type of business or sector

International Cooperation- Entrepreneurship and Business Development

Dates

February 2013- August 2013

Occupation or position held

Independent expert

Main activities and responsibilities

Development of a fundraising & communication strategy for the Arab Regional Agenda for Improving Education
Quality (ARAIEQ) and design of a fundraising and communication campaign

Name and address of employer

Arab League Educational, Cultural and Scientific Organisation (ALECSO) in association with the World Bank
Av Mohamed V Montplaisir Tunis Tunisia

Type of business or sector

Consulting

Dates

November 2012- Presently

Occupation or position held

Senior Advisor & Chief Marketing Officer CMO

Main activities and responsibilities

Marketing Strategy, Knowledge Marketing, Influence Marketing, Inbound Marketing, CSR, Brand leverage, User
Experience, Lead nurturing, Social Capital & Partnership building, B2B Matching, Change Management, Social
Media Optimization, Social Business Strategy

Name and address of employer

MinDesign Marketing

Type of business or sector

Marketing & Consulting

Dates

December 2011- March 2013

Occupation or position held

Expert at GIZ (Deutsche Gesellschaft fr Internationale Zusammenarbeit GmbH)

Main activities and responsibilities

Strategy, Marketing, Communication, Liaison, Knowledge Management, CoP Project Manager, Community
Management, Lead Nurturing, Public Private Partnership

Name and address of employer

GIZ SWEEP-Net Project. 5 Mustapha Sfar St 1002 Tunis Belevedere. Tunisia

Type of business or sector

International Cooperation- Environment / Knowledge Management

Dates

March 2011 Presently

Occupation or position held

Advisor, Strategist & Knowledge Worker

Corporate Social Responsibility Advisor
Social Brander & Social Media Optimization Advisor
Sustainable Internationalization Advisor certified by ITC (the joint Agency of UNCTAD & WTO). Fund to access
export markets independent expert (FAMEX).

Main activities and responsibilities

Advisor-Area of intervention : Strategy, CSR, Competitiveness, Knowledge Management, Innovation, Social

Network analysis, Branding, Social Media Optimization, Social Tourism, Change Management, Marketing, BP,
corporate communication, HR consulting, organizational management, Business development, Business scouting,
partnership and B2B Matching

Name and address of employer

Independent contractor/for my own

Dates

January 2011 February 2011

Occupation or position held

Consultant/researcher

Main activities and responsibilities

Research activities about strategic & sustainable orientation of local tourism destinations: the role of authorities
certification & trademark position for the local development of smaller areas in Umbria-Italy.

Name and address of employer

Curriculum Vitae

Artes S.r.l Via Orvieto 8/12-I 06132 Sanmartino in Colle - Perugia

AKREM HADDAD

2013

Dates

January 2010 February 2011

Occupation or position held

Sustainable Strategy &Business Development Expert

Main activities and responsibilities

Strategy, CSR, Knowledge Management, Change Management, BP, Marketing plan, corporate communication, HR
consulting, organizational management, Business development, Business scouting, partnership and B2B Matching,

Name and address of employer

SDI GROUP MED http://www.sdigroup.eu 7 rue du Lac de Cme, Immeuble La Brise du Lac Les Berges du
Lac, 1053 Tunis Tunisie

Type of business or sector

Consultancy & sustainable development management

Dates

September November 2009

Occupation or position held

Independent consultant

Main activities and responsibilities

Research activity about sustainable internationalization

Name and address of employer

Universit Cattolica del Sacro Cuore

ALTIS - Postgraduate School Business & Society - Milan Campus.
Via S. Vittore, 18
20123 Milan (Italy)
http://altis.unicatt.it

Type of business or sector

Business school/Education & research

Dates

June 2008 March 2009

Occupation or position held

Consultant / Production Manager

Main activities and responsibilities

Market researches, reports & studies; Business Plan; Marketing Strategies; B2B Matching, scouting...

Name and address of employer

STPAI sarl, http://www.stpai.com/ , Rue du Lac de Constance Immeuble Carthage Center

Bloc A 2e Etage Les Berges du Lac 1053 Tunis.

Type of business or sector

Consultancy & Engineering company

Dates

February June 2008

Occupation or position held

Local project manager & event coordinator SANABEL conference (Fifth Annual Conference
May 6th 8th 2008 Tunisia)
Business Development Services(BDS) Consultant ( enda inter-arabe)

Main activities and responsibilities

- Local project manager & event coordinator for an international microfinance conference
(SANABEL conference Tunis, May 2008 http://www.sanabelnetwork.org/en/node/423 )
- BDS Consultant : Famex project coordinator, capacity building for export, /
Value chain diagnosis & improvement / Business change management / consortium expertise assistance
- Partnership

Name and address of employer

Sanabel http://www.sanabelnetwork.org/ 1 El Sad El Aly Square., 5th Floor, Suite 51, Dokki
Giza, Egypt Phone: (+2) 02 - 37 48 86 24, 010 - 999 59 69 Fax: (+2) 02 - 33 37 07 14
enda inter-arabe http://www.endarabe.org.tn/ route de Bizerte Km3 immeuble Cherifa
Bloc A 2042 Cit Etahrir Tunis Tunisie

Type of business or sector

NGO Microfinance-Services for MicroEnterprises (Business Development Services) MicroFinance

Dates

October - November 2007

Occupation or position held

Consultant (internship)

Main activities and responsibilities

Incoming buyers Tunisia / B2B Profile Matching (Tunisian buyers & Italian suppliers)
Market researches/studies (English & Italian languages)

Name and address of employer

CDO : Compagnia Delle Opere Campania http://www.cdo.it/

Via Duomo, 266 - Napoli Italia Phone: 081.284071

Curriculum Vitae

AKREM HADDAD

2013

Type of business or sector

Services for Enterprises

Dates

December 2006 January 2008

Occupation or position held

Multilingual (Arabic, Italian, English, and French) Help desk technician on Telecom Italia sparkle
Multi-channel contact center.

Main activities and responsibilities

Customer (Telecom operators) management via CRM, phone and e-mails to support generic or specific
needs for customers and products in relation with the different departments mainly NOCs
(Network Operating Center) and line management on Telecom Italia Sparkle.
Translating correspondences and different documentations (English/Italian/French).
Interpreter (phone conference)

Name and address of employer

Telecom Italia sparkle / COS Tunisie, 6 Mtal street 2035 Charguia Tunis Carthage

Type of business or sector

Telecommunication (B2B)

Dates

June -December 2006

Occupation or position held

Independent consultant

Main activities and responsibilities

Elaboration of business plans, specifications & translation of technical documentation.

Name and address of employer

OKTOPUS, El Omrane, Tunis (web-agency)

TANIT CONTACT, 37 Palestine street, Tunis.(call center consulting agency).
EXPERT OFFSHORE, 11 Abdeerrahman AZZEM street Montplaisir, 1073 Tunis (Call center consulting agency).

Type of business or sector

Services for Enterprises / ICT environment

Dates

February -April 2006

Occupation or position held

sales manager

Main activities and responsibilities

Managing distribution network and shaping marketing strategy for distribution channels &
B2B customers.

Name and address of employer

HexaByte (TUNISIAN Internet Services Provider) 4 Ibn Bassem street, Menzah 4 1004 Tunis

Type of business or sector

Internet and telecommunication

Dates

August 2003- Mai 2005

Occupation or position held

Help desk & Internet Technician

Main activities and responsibilities

Internet use-advising and troubleshooting

Name and address of employer

Wanadoo Tunisia (TUNISIAN Internet Services Provider). Stramica Building, Annecy lac street .
1053 berge du lac, Tunis.

Type of business or sector

Internet and telecommunication

Dates

August 2001- December 2001

Occupation or position held

Help desk/Internet technical advisor

Main activities and responsibilities

Internet use-advising and troubleshooting

Name and address of employer

Wanadoo France (French Internet Services Provider). 14 street N8612 Charguia 1 Tunis 2035

Type of business or sector

Internet / ICT

Curriculum Vitae

AKREM HADDAD

2013

Dates

August 1999 - February 2000

Occupation or position held

Receptionist

Main activities and responsibilities

Receive, orient customer and manage customers requests Billing

Name and address of employer

AFRICA MERIDIAN Hotel (5 stars business Hotel). 50 Habib Bourguiba Avenue 1080 Tunis

Type of business or sector

Tourism

Dates

November 1997- June 1998

Occupation or position held

Part-time receptionist

Main activities and responsibilities

Receive, orient customer and manage customers requests

Name and address of employer

Art gallery EL MADINA , El Kasbah-Tunis

Type of business or sector

Culture & Tourism

Personal skills and competences

Mother tongue(s)

Arabic

Other language(s)
Self-assessment

Understanding
Listening

European level (*)

Reading

Speaking
Spoken interaction

Writing

Spoken production

French

Proficient user

Proficient user

Independent user

Proficient user

Proficient user

English

Proficient user

Proficient user

Independent user

Proficient user

Proficient user

Italian

Proficient user

Proficient user

Independent user

Proficient user

Proficient user

Social skills and activities

-Open networker
-Community engagement.
- Active Virtual Business & Social Networker (LinkedIn, Viadeo, Xing, Plaxo)
- Intercultural skills: I am skilled at working in an international environment, showing a high easiness to
adapt myself to understand and deal with multicultural peculiarities.
- Actively involved in social Networking activities peculiarly in Business Networking.
- Member in some civil organizations mainly concerned with entrepreneurship, economic & social
improvement (CJD www.cjd.com.tn , ATUGE www.atuge.org )
- Active member in Club entreprendre of ATUGE.
- Actively involved in think tank commissions of CJD (young leaders entrepreneurs).
- engaged in Alumni' organization & student associations connected with my international studying
experiences to foster cross-cultural & life-long friendships and networks
- interpersonal skills with a high ability to relate well to others and to establish good working relationships

Organisational skills and competences

Curriculum Vitae

- Network Mindset, Social opportunity oriented.

- A high spirit of entrepreneurship
-Creativity from privileging innovative & original thinking to reaching & maintaining differentiation
-Leadership/ enabling collaborators.
-Highly responsible and proactive (for achieving personal, social and professional goals).
-Teamwork, Collective & Collaborative Work.
-Time management (successfully working under pressure; and, fronting personal, social and professional
engagements).
-Negotiation, Diplomacy and Communication
-Flexibility (ability to handle change & adapt to new situation)
-Adaptability (living and working in multicultural environments).
AKREM HADDAD

2013

-Problem solving & constructive attitude.

-Initiative (from identifying opportunity & acting independently to concretely achieving goals)
Computer skills and competences

Artistic skills and competences

Ability not to be daunted by a change in the technology.

Networker & Social Media maven
Familiar with Microsoft office and Open office
Familiar with open source, Macintosh and Microsoft OS environments
Proficiency in Internet and data processing: treatment, management, protection, filing, searching and
recovery of data in case of loss, mailing, search engine, FTP, referencing, web conception, software
manipulation, CRM, CMS, BI

Writing ( prose & poetry), Blogging

Other skills and competences

Curiosity & spirit of exploration, translator/Interpreter, MBA Lecturer

Driving licence

Driving licence B category (car), June 2006

Additional information

Hobbies: Entrepreneurship, Networking, travelling, Movies, Music, Sport, Reading and Writing

Curriculum Vitae

AKREM HADDAD

2013