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Note: Physical installation (rack & stack) of server(s) and/or installation of the network operating
system (NOS) are not included in this Service. If required, such services can be purchased separately.
This Service is available for Dell Compellent storage solutions only (Supported Products) and is not
available on Dell | EMC, Dell EqualLogic, Dell PowerVault or any non-Dell solutions.
This Service will be provided during normal Dell business hours Monday through Friday (8:00am to
6:00pm Customer local time) unless specified otherwise in Appendix B. Any services beyond normal
Dell business hours will be reflected on the Customer's invoice. No service activities shall take place
during local, state and/or country holidays unless other arrangements have been made through the
sales team and the Dell project manager.
This Service Description ("Service Description") is entered among you the customer ("you" or
"Customer") and the Dell entity identified on your invoice for the purchase of this Service. This Service
is provided in connection with Customer's separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement,
Dell's terms of sale applicable to commercial customers, which is available at www.Dell.com/terms
(you can access this at www.Dell.com/terms in the United States) or your local Dell.com website and
incorporated by reference in its entirety herein.
Locating your Terms of Sale. Customers based in the United States may access their Commercial
Terms of Sale at www.Dell.com/terms. Customers located outside of the United States may access
their terms of sale and service from their local www.Dell.com website or by navigating to their
country-specific service terms at www.Dell.com/servicecontracts. From that website, you must select
your country and preferred language from the appropriate drop-down menu of the Dell sales segment
from which you purchased the Service (either Small & Medium Business or Large Business & Public
Sector). For assistance locating your terms of sale please contact Dell technical support or your sales
representative.
Locating your Service Descriptions. Service Descriptions are available online at
www.Dell.com/servicecontracts. From that website, you must select your country and preferred
language from the appropriate drop-down menu of the Dell sales segment from which you purchased
the Service (either Small & Medium Business or Large Business & Public Sector). That selection will
automatically re-direct you to a webpage presenting a list service contracts available in each country.
Please refer to the stock-keeping unit or SKU description on your invoice or order acknowledgement
to confirm which service contracts you have purchased. For additional assistance locating a service
contract, please contact Dell technical support or your sales representative.
Acceptance of this Service Description. You agree to be bound by this Service Description and the
agreements incorporated by reference herein by placing your order for the Services, receiving delivery
of or utilizing the Services or associated software, or by clicking/checking the I Agree button or box
on the Dell.com website in connection with your purchase or within a Dell software interface. If you
are entering this Service Description on behalf of a company or other legal entity you represent that
you have authority to bind such entity to this Service Description, which case you or Customer shall
refer to such entity. In addition to receiving this Service Description, Customers in certain countries
may also be required to execute a signed purchase agreement.
Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES
OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.
3. Configure the new fibre channel switches, as per the implementation plan:
a. Confirm that the switch firmware is at the approved version; update as necessary.
b. Create/modify the storage zones.
4. Configure the storage, as per the implementation plan:
a. Create Storage Profiles.
b. Create Volumes.
c. Assign storage profiles to the appropriate volumes.
d. Create volume replay schedules, as necessary.
5. Install and configure Dell Compellent Enterprise Manager onto a single supported Windowsbased server.
a. Configure Object Database Connectivity (ODBC) for Microsoft SQL Server
connectivity, as necessary.
b. Configure and test Dell Compellent Enterprise Manager phone home.
6. Configure the hosts, as per the implementation plan:
a. Validate that the host firmware is at the approved versions:
i. On Dell hardware, update as necessary.
ii. On non-Dell hardware, ensure that the Customer updates as necessary.
b. On Dell hosts, install the HBA(s) or NIC(s) and related drivers:
i. Power cycle the host(s) to ensure a proper boot cycle.
ii. Install the HBA(s) or NIC(s) into the host.
iii. Ensure that the HBA(s) or NIC(s) firmware is at the approved levels; update as
necessary.
iv. Install the HBA(s) or NIC(s) driver into the host operating system, as necessary.
c. On non-Dell hosts, ensure that the Customer has installed the HBA(s) or NIC(s) and driver.
d. Install and route all the hosts to switch connectivity cables.
e. Label the interconnect cables.
f. Connect the host connectivity cables.
g. Configure/zone host ports to the switch fabrics, as necessary.
h. Install any required host-based storage array server software.
i. Configure supported native operating system Multi-Path I/O (MPIO) failover software.
j. Map the servers to the appropriate volumes.
7. Configure the iSCSI parameters on the array, if applicable, as per the implementation plan:
a. Configure iSCSI IP addresses on the storage array including the control IP as necessary.
b. Register hosts and confirm connectivity.
8. Configure challenge handshake authentication protocol (CHAP), as needed, as per the
implementation plan:
a. Disconnect and clear iSCSI initiator settings on all hosts.
b. Configure the CHAP user and enable it on the storage array.
c. Configure iSCSI initiator with CHAP on all hosts.
9. Verify host to volumes connectivity:
a. Partition and format the volumes, as per the implementation plan.
10. Configure the fault domains for failover.
11. Configure and test email notification, as per the implementation plan.
12. Configure and test phone home, as per the implementation plan.
13. Remove all installation packaging to a Customer-designated area within the immediate
installation location, or arrange with the Customer for Customers own removal of it.
Product awareness:
1. Conduct a brief product orientation session (~30 minutes) and review the associated
documentation with Customer. This overview does not replace any available Dell education
courses for this product.
2. Demonstrate the failover capability, if applicable.
Project closeout:
1. Provide documentation to reflect the Services performed.
2. Obtain Customer acknowledgment of the Services performed.
Excluded Services
Installation or configuration of any director class switch(es); additional services are required.
Performance tuning of any kind.
Clustering of Servers.
Scripting of any kind.
Installation or configuration Fibre Channel over Ethernet (FCoE) of any kind.
Installation of server(s) or network operating systems (NOS).
Installation of any product into an unsupported rack.
Installation of HBAs and/or drivers into non-Dell servers.
Configuration of advanced features (such as Replication).
Any activities to existing Ethernet network(s).
This Service is limited to validated legacy PowerConnect switches and Force10 switches only and is
not available for PowerConnect B, J or W series switches.
Any Ethernet configuration activities other than those specifically noted in this Services Description.
Installation or configuration of Microsoft SQL Server.
Installation and configuration of Network Attached Storage (NAS) device(s).
Any activities other than those specifically noted in this Service Description.
For more information about any of our service offerings, please contact your Dell representative or visit
www.dell.com/services
Availability varies by country. To learn more, customers and Dell Channel Partners should contact your sales representative for
more information.
2010 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or
change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or
photography. Dell's terms and conditions of sale apply and are available at www.Dell.com and on request.
Appendix A
Service SKUs
US SKU
SKU
Description
Partner
931-0957
931-0967
EDT
EDT
931-0977
EDT
931-0987
EDT
931-0997
EDT
931-1007
EDT
931-1017
EDT
931-1027
EDT
931-1037
EDT
931-1047
EDT
931-1057
EDT
931-1067
EDT
EDT
931-1077
931-1087
EDT
931-1097
EDT
935-5638
EDT
LA SKU
SKU
Description
Partner
931-1267
EDT
931-1277
EDT
931-1287
EDT
931-1297
EDT
931-1307
EDT
931-1317
EDT
931-1327
EDT
931-1337
EDT
931-1347
EDT
931-1357
EDT
931-1367
EDT
931-1377
EDT
931-1387
EDT
931-1397
EDT
931-1407
EDT
935-5988
EDT
BZ SKU
SKU
931-1117
Description
Installation and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts
Partner
EDT
931-1127
931-1137
EDT
EDT
931-1147
EDT
931-1157
EDT
931-1167
EDT
931-1177
EDT
931-1187
EDT
931-1197
EDT
931-1207
EDT
931-1217
EDT
931-1227
EDT
931-1237
EDT
931-1247
EDT
931-1257
EDT
935-5838
EDT
EMEA SKU
SKU
Description
Partner
683-17512
EDT
683-17513
EDT
683-17514
EDT
683-17515
EDT
683-17516
EDT
683-17517
EDT
683-17518
EDT
683-17519
EDT
683-17520
EDT
EDT
683-17521
683-17522
EDT
683-17523
EDT
683-17524
EDT
683-17525
EDT
683-17526
EDT
683-17527
EDT
Description
Partner
683-16558
EDT
683-16559
EDT
683-16560
EDT
683-16561
EDT
683-16562
EDT
683-16563
EDT
683-16564
EDT
683-16565
EDT
683-16566
EDT
683-16567
683-16568
EDT
EDT
683-16569
EDT
683-16570
EDT
683-16571
EDT
683-16572
EDT
683-16573
EDT
Description
Partner
683-16150
EDT
683-16151
EDT
683-16152
EDT
683-16153
EDT
683-16154
EDT
683-16155
EDT
683-16156
EDT
683-16157
EDT
683-16158
EDT
683-16159
EDT
683-16160
EDT
683-16161
EDT
683-16162
EDT
683-16163
EDT
683-16164
EDT
683-16165
EDT
Appendix B
Exceptions to Dell business hours
Country
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean
7:00 AM to 4:00 PM
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras,
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
8:00 AM to 5:00 PM
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New
Zealand, Singapore, Taiwan, Thailand
9:00 AM to 5:00 PM
9:00 AM to 6:00 PM
Bolivia, Chile
9:00 AM to 7:00 PM